I reserved a Truck and my key wasn't in the lockbox when i got there. They charged my card for a truck i didn't even use. Didn't get a refund, Didn't get a moving truck, and i had to reschedule my movers.Carlisa E.
Customer Reviews for U-Haul Moving & Storage at Baseline Rd
Little Rock, AR 72209
(E Of Geyer Springs Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ordered an appliance dolly was told they were all reserved but we were charged for it. Tank was empty and was told it needed to be 1/4 full or we would be charged. It should have been at least that full when we picked it up. This is poor business practices.Michael R.
I was charged for two days even though I called and the representative changed my reservation to 5pm. I arrived at 4:30pm. She called the manager and he said he would fix it on Sunday morning. It is almost noon and an adjustment has not been made. I have to turn in a receipt to our theater to be reimbursed. I tried calling and no one answers. I am waiting on a call back.Michelle A.
Customer did not leave a comment.Christian J.
Still hadn't been reimbursed for the free 30 day storage. $74.99Chad P. | Overall Experience
U-bolt on driver side of trailer was loose. Caused the axel to shift which forced the tire to rub the fender which caused it to smoke. There were only two of the springs in place where there should have been five. This trailer should not have been rented out as it was dangerous and could have caused serious injury. I had to sit at a truck stop for 2 hours in Tallalauh, LA as I was told I had to wait for the tow truck to ensure the trailer was not stolen. This could have been prevented if trailer maintenance had been performed.Kimberly P.
Very friendly & helpfuldavid G.
Please contact me 3182189406Christin M.
I HAD TO PUT GAS IN THE VEHICLE THEN I DIDN'T GET ALL MY MONEY BACK SO NO IM DONE FUCKING WITH U-HAUL .armonica W.
I have visited this location at least 3 times in the last month for different needs each time. I have always received great customer service from each person that I have made contact with in person and on the phone.,Janice G.
Customer did not leave a comment.Darlette W.
Customer did not leave a comment.Carissa F.
Customer did not leave a comment.Stephen H.
When I neeeded to extend my time to use the uhaul the store was friendly but the customer service rep I spoke to was a lady with a horrible attitude who cut me off and told me I couldn't extend which was fine. Her delivery was wrong.Letisha G.
The employee's are very helpful and work with me every time.JOHNNY W. | Overall Experience
Great customer service. They made the process very easy.Corey W. | Overall Experience
Called and reserved free month storage from renting trailer promo. When I arrived I was given a storage unit that had a lock on it. Then had to downgrade to a smaller unit that was upstairs. The cops were on location for a different customer in turn I was not serviced timely. A lot of standing around waiting. Then was charged for both storage units. Again I had made it very clear that I was wanting to use the free month storage promo.Chad P. | Online Move In
Bring the rental to me.loldwayne S.
Your team member at this site was very helpfully - but the roadside assistance was the worst - see notes on their surveyCHARLES B.
Customer did not leave a comment.candi W.
The greatestGREGORY A. | First Impressions
Thanks.andrew n. | First Impressions
Thank you for letting us you so U-Haul to move I really appreciate itamber R.
Customer did not leave a comment.Thomas D.
Customer did not leave a comment.Rockie S.
First of all, my reservation for the truck and the transport was for a location on Cantrell Rd in LR, AR. the day before I was to pick them up, the lady at the Chico Rd called and said all is at her location and so I went an extra 30 mins away to get the truck and transport. Well the day of pick up., neither was there! She does not know why the truck was gone. She ordered another for us and we waited 1for one to be delivered from your main location in LR. Then I was told I had to come to this location at Baseline to pick up a transport. Another thirty minute delay. This Baseline Rd location was great. The people were great and made sure I could leave with one of their transports.Keith A.
Customer did not leave a comment.VICKI W.
Great customer service Denisha was awesome Thank you Will recommend y'all everytime thank you againLindsey pool A.
Customer did not leave a comment.elana M.
Excellent service and went out of their way to find a dolly for me.Stephanie W.
Customer did not leave a comment.Stephanie S.
Customer did not leave a comment.Andy B.
Customer did not leave a comment.Brittany J. | Overall Experience
My reservation was given away the day before. I had to get a larger sized truck than I wanted at a different location than I wanted. So maybe don't give away the reservation. What is even the point of me setting that up? RidiculousEric H.
I was sent to a location 45 miles from were I lived to get the truck. When I made the reservation I was told I would pick up in Cabot Arkansas. The pick up was changed the day before pick up. I was given a truck with a broken windshield and the crack was in the drivers view sight. I don't think U- Haul take safety of the renters as a priority and safety. Very disappointed in U-HaulGerald S.
Very nice employees to work with that were more than helpful.Tammy V.
The truck started making an annoying noise in the cab for over half the trip I had to listen to it. It was a constant beep that would let up and then start again. I reported it when I delivered it.Charlie B.
Customer did not leave a comment.Matthew R.
Customer did not leave a comment.Jennifer H.
The tall gentleman that was there on Sunday, July 10th, 2022. I keep forgetting his name, yet, he has top of the line customer service skills. He knows how to handle many customers at once. He's always very knowledgeable and helpful each time I've come. I come a lot. Please let him know how much we appreciate him each time he is there.CARLOS K.
On the website there was no mention of having to have a major credit card. When i arrived there it was such a huge inconvenience, i had to ask a friend because they would not accept debit card. THIS SHOULD BE DISCLOSED ONLINE WHEN RESERVING!!Austin R.
Customer did not leave a comment.Francis W.
Make sure that you have someone there to accept your truck return rental turn in to get the correct information and timeLINDA H.
Customer did not leave a comment.Yvonne G.
Customer did not leave a comment.Jeanne W. | First Impressions
Customer did not leave a comment.Heath W.
Our issue was that we weren't told until the evening before our scheduled 8am pickup that we would have to drive to a whole different city to pickup the U-Haul truck - and we had to pay for all of that extra mileage ($1 per mile) both to and from. I understand our local dealer didn't have a truck, but at least let us return to the closest U-Haul dealer we originally requested so we wouldn't have to pay for the extra mileage. THEN, we get to our location for pickup at 8am and are told then and there that the 2 dollies we had reserved (and) dozen blankets were unavailable. Nothing like being told that the morning of moving day... we couldn't have moved if it weren't for the dollies assistance. The lady at Baseline location thankfully was able to find some - at the location we were originally supposed to rent from. So again, we had to pay for all of that extra mileage to go get the dollies / blankets we had reserved. Definitely should have received mileage credit in my opinion. But at the end of the day we got moved and the employee's at Baseline were at least very friendly and helpful through the whole process.Ryan G.
Customer did not leave a comment.arlene a. | First Impressions
Brandon and the manager both greeted me as I walked through the door and their customer service was awesome friendly and helpful. Thanks so much for serving me and my family and friends.Gloria S.
Customer did not leave a comment.Kevianna B.
I wouldn't have ever left u haui if they wouldn't have have ran everyone out of the RV slot's claiming they needed them for more outside storage space.I don't see it the site is not 100% full.PS the staff and manager were very helpful and friendly.The decision to end RV space impacts my views on trusting U Haul !!!DAVID F. | Overall Experience
Excellent service!!!Rodrigo B.
Actually have the storage units you rent out. I rented storage #629 online only to get to the store and the last locker storage until was #627. Screwed me all the way up but your personnel made up for it . Especially a gentleman named Brandon working at the Baseline location that eveningJoseph S.
Excellent customer serviceclinton A.
Customer did not leave a comment.Deiack P.
Keep up the good work like you are doingwardell W.
Your manager Mr Shawn was very professional as well as very easy to work with on my rental. I was genuinely impressed with his knowledge and understanding of all my rental needs. Mr Shawn was a blessing.Ida J.
They sold out of dolly's. They called around to try to find one for me but everyone else was sold out too. I did appreciate them calling around for us. The move was over Memorial Day weekend so it was busy.Nathan B.
Customer did not leave a comment.joel D.
Customer did not leave a comment.Marty M.
Customer did not leave a comment.Stephanie J.
Customer did not leave a comment.Jermunn B.
Great customer servicelacheka W.
Customer did not leave a comment.kIUNDREA S.
Customer did not leave a comment.Bob P.
Have reps who actually know what they are talking about. The manager Sean seemed to be the only one who knew what the regulations were.Itsha W.
Victor was very nice and patient when doing his jobLawrence T.
Customer did not leave a comment.johnny L.
Truck clean Customer service was greatAUDREY B.
The gas gauge is correct.Johnny W.
Customer did not leave a comment.RODNEY N.
Customer did not leave a comment.Linda F.
Customer did not leave a comment.Sheila B.
The lady who assisted me was very very nice and polite and had everything in order. The mileage was wrong. But she corrected it. The equipment now worked perfectly for what I used it for. Thank you very much.Timothy G.
Stop charging customers 20.00 for returning your equipment. I will never rent from uhaul again as long as they making the customer pay for their employees hourly pay by charging a convenience fee.KYAN H.
Customer did not leave a comment.TWYLA C. | Overall Experience
Customer did not leave a comment.Sarah D.
Have personnel on site during business hours.JAMES T.
Customer did not leave a comment.Sandon N.
The experience with you has been extremely wonderful, I do not feel that there needs any improvement.TWYLA C.
Your storage access hours are too early, I get off work a hour before it is locked. Since we uses a code to get past the gate, 9p.m. would be a good time for people like mecharles h. | First Impressions
My truck was not very cen 9n theTonya I.
There's a leak in unit 400 the one I was using my clothes,mattress & my daughter's degree has water damage.They need to repair the leak in the roof. I moved my belongings out of the unit.CAROL D. | Overall Experience
For now i believe everything is ok.Isaac C.
Customer did not leave a comment.Willis C. | Overall Experience
Nothing at all, great customer service!!!Wendy J.
Due to more customers coming on you need to have more employees working.Barbara W.
Customer did not leave a comment.Ronald G. P.
Thank youveronica F.
Everything was great They saved meEARL P. | First Impressions
Nothing the sales rep was awesome at this location. First time experiencing a rep at uhaul be so welcoming.Nefretiri M.
Nothing more to do. Service is always great.JAN J.
Customer did not leave a comment.Jared H.
The first compliant was i called February 8th and ask for a truck to be picked up and delivered back to the Benton AR location and was forced to pay extra because i ended up having to pick up a truck at this baseline location. Second the pick up process took way too long. Third the truck was had body damage and drivers door was difficult top open and close. Fourth they didn't have a furniture dolly available i had requested on the February 8th call. Fifth the truck was sitting with 23 miles to empty. I do have to say the Lady who checked us back in when returning the truck was very efficient and pleasant to work with. Overall i very unpleasant situation. I truly do not understand why when you call on the 8th of February for a 26th of February pickup they can't have a truck where you've ask to pick one up. I ended up paying for at the very least and addition 40 - 45 miles at .99 a mile due to UHAUL lack of customer care.TAMMY W.
The 2 agents that helped me on the phone and at the counter were extremely helpful and very professional. I had to move my daughter from an apartment back to home during some inclement weather and under a major time deadline! It was a very stressful day! They both went above and beyond to secure a van for us over the phone and continued the awesome customer service in person when we arrived to pick up and drop off the van. Thank you for helping make a very stressful day go so much smoother!!!CARROLL I.
I had all furniture moved but had a ton of boxes so needed a dolly. I told them I had to have one and the lady said she would order one from another store. Went to get the truck. No dolly. Then was told we had truck till 3:00. I told him I did not say only 3 hours and with no dolly the 2 of us would have to carry EVERY single box and no telling how long it would be. I would not go to UHaul again.KAREN R.
Such a blessing 🙌elizabeth j. | Overall Experience
Faster service and more service to offer like people that can do other things than just renting equipmentHORACE H.
Customer did not leave a comment.Deshun J. | Overall Experience
get some more help in the office the lady who was helping me was wonderful.but the credit card or debit machine was not working she had to key in credit cards by hand.JACQUELINE F.
Customer did not leave a comment.Kelexis B. | First Impressions
Customer did not leave a comment.E W T.
On this location...nothing...they rock!! The back door came down on my hand and the manager gave me a discount....the McArthur store I'll never go back...he's never there and will give you the keys with no deposit or anything in return...basically free truck....CATILYN O.
Return process was horrible and had to leave and call customer service, wait on hold for 25 min and employee was in thr store but would not assist. The Customer service was horrible. The entire experience was enough to make me NEVER rent from uhaul again!TAMMIE A.
There were last minute changes to my pickup location. However, location did not have the requested 24 moving blankets or furniture dolly on site. I left with 8 blankets they found lying around and no furniture dolly. Very disappointing. The Truck was great.Michael C.
Great customer service. Capricha is so sweet and nice. I love her.MICHELLE S.
Keep up the good work. All staff was polite and friendly and made the pick up and return very simple and fast.NICHOLAS L.
Customer did not leave a comment.Latonya M. | Overall Experience
Customer did not leave a comment.Deshun J. | First Impressions
Everything was awesome!!!REGINALD W.
Customer did not leave a comment.ROBERT M.
Originally we're booked at Hot Springs at Grant street. 2nd day they called and confirm to pick up on saturday morning. But frinday after 5pm somebody called and notify we have to go to little rock to pick up the van. We were very upset not getting right service. I did not like it. We drove early morning to little rock met a very nice person. I forgot the name may be Steve?? Last name starts with B. He was very helpful and made our day great. Love the service. Thank you , GraceDIRK N.
Make sure the call center employees know and explain company policy and don't give customer the wrong or not enough information needed for the customer to rent the equipmentBARBAR L.
Poor Customer Service! Poor attitude!MICHAEL L.
Customer did not leave a comment.JERRY S.
Customer did not leave a comment.ASHLEY A.
Customer did not leave a comment.MICHAEL N.
Customer did not leave a comment.ROGELIO C. | First Impressions
Customer did not leave a comment.KAMELIA M. | Overall Experience
Mr Sean was a great guy he’s very understanding and he explained everything clearly were you can understand wellTerryl B. | Overall Experience
A representative named Lovely helped me and while I had to wait really long time because my reservation was for an old truck trailer that did not have climate control, it didn’t feel that way. She was extremely helpful and hilarious. I even started helping other customers with carrying boxes to their cars. Lovely helped me understand what kind of storage would fit my needs and things worked out well for my family and me. In the future I will most likely exclusively use that U-Haul location for my storage needs.Reniten W. | First Impressions
Customer did not leave a comment.quinshonna m. | Overall Experience
Customer did not leave a comment.MATTHEW T. | Overall Experience
Customer did not leave a comment.antoinette w. | First Impressions
NoneDarryl W. | First Impressions
Made my hard move EASIER!quinshonna m. | First Impressions
Customer did not leave a comment.daron g. | First Impressions
Thankslarry l. | First Impressions
Customer did not leave a comment.Leslie W. | Overall Experience
Customer did not leave a comment.LAKESHE D. | First Impressions
Need a discountANDRE M. | First Impressions
Customer did not leave a comment.Shateria S. | Overall Experience
Customer did not leave a comment.LATONYA M. | Overall Experience
Customer did not leave a comment.jim d. | Overall Experience
This store always provide the best customer service to me when I need it.WANDA D. | Overall Experience
Customer did not leave a comment.Shateria S. | First Impressions
Customer did not leave a comment.SHUNTA D. | Overall Experience
The Staff was very friendly and the place was clean I appreciate bothDietrich P. | First Impressions
Customer did not leave a comment.BRIAN B. | Overall Experience
Terrible customer serviceMoneka w. | First Impressions
Customer did not leave a comment.gabrielle i. | Overall Experience
Customer did not leave a comment.Jobie K. | Overall Experience
Super nice showed us all the different size units made sure we had what we neededjim d. | First Impressions
A lot of my stuff had gotten Wet and Moisture-also have mold on a lot of my stuff my dryer and clothes and some of my boxes my kitchen table chairs and things in my boxes.SHARON H. | Overall Experience
The staff was very helpful and friendly.JOHNNY W. | First Impressions
The customer service was the best experience ever at the baseline location!WANDA D. | First Impressions
Customer did not leave a comment.sandra l. | Overall Experience
Customer did not leave a comment.leslye h. | First Impressions
Customer did not leave a comment.TWYLA C. | First Impressions
Customer did not leave a comment.Ashley G. | First Impressions
We received excellent customer service from Managers Sean Barnes and Kenyotta and the team at Baseline Road in Little Rock. We received the best professional service at Baseline Road compared to all other locations that we have experienced. This particular facility met all of our moving needs with fast and friendly service with short waiting times. All of the staff at 5518 Baseline Road were caring, friendly and knowledgeable and exceeded our expectations.karen g. | Overall Experience
Excellent customer service.karen g. | Overall Experience
Kenyatte was very helpful!GREGORY B. | First Impressions
Friendly servicekaren g. | First Impressions
I am very impressed with the staff and services at U-haul at Baseline Road. Both morning and evening staff cares# about my needs. And I prefer the Baseline location when I am in Little Rock.karen g. | First Impressions
All of the staff are caring and helpful. I am impressed with your outstanding customer service.karen g. | First Impressions
You have a rep. That don't know how to talk to your customers. She is very rude when she speaks to the customers. The manager on duty is very helpful and handles the customers very well.Sherita J. | Overall Experience
I paid for 24 hour access and neither gate cards I was given was working. I had to call customer service twice to get in gate then again to get into building.Schalena Z. | First Impressions
Customer did not leave a comment.tekesha c. | Overall Experience
The staff was very helpful. The time and hours were always convenient for me.karen g. | Overall Experience
Staff was great and everything looked fine from the outside, but when we got into the gated area to store our new RV, it was scary. Mostly junk yard cars were there, some missing tires or wheels,jerry d. | Overall Experience
I had a hard time finding my storage building because it was behind two gray doors that they forgot to tell me.Earnestine J. | First Impressions
Just glad my things where all in the same as I left it . No issues with my storage . Thanks UHaul!renita b. | Overall Experience
VERY HELPFUL STAFFLiz B. | Overall Experience
Nicholas was very kind and helpful! Couldn’t have been a more pleasant experience considering the circumstances I was in!Isaac M. | First Impressions
I always get storage from u haul the one stop shop for your moving needs. Thanks for the great experienceDeangelo R. | Overall Experience
Amy did a great jobpaul b. | Overall Experience
Went great in their maybe10 min i love itsteven h. | First Impressions
I really appreciate how he helped me pick out a storage and he took me to storage down road and may show I know how to in storage room.edna j. | Reservation
The employees over the 2 years of storage service was excellent to me.JOHNNY W. | Overall Experience
were very helpful....friendly...remembered meliz B. | Reservation
Enjoyed my staymelissa w. | Overall Experience
I really appreciate being able to store my vehicle at your facility. I have and will highly recommend people to use you guys. Thanks for all you do. Thank youneta d. | Overall Experience
Uhaul meets your needs and accommodations.Phileta P. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!