Customer Reviews for U-Haul Moving & Storage at Belt Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Belt Blvd

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

RAHEEM P. | First Impressions |
Rating:

Customer did not leave a comment.

Morasti P. | First Impressions |
Rating:

I was very impressed. Everyone was very helpful at this location. Thank you guys!

SHAKIRA C. | Overall Experience |
Rating:

Customer did not leave a comment.

jenelle S. | Overall Experience |
Rating:

U guys still found a way to mess things up even when im no longer doing business with you. I get charged $400 a month after I returned the truck due to bogus miles. Then takes a week to get it resolved and another 5 days before I receive my refund

SAIYD NAEEM TERE S. | Overall Experience |
Rating:

Customer did not leave a comment.

Joel Q. | First Impressions |
Rating:

The staff at the location were awesome. Customer service was also very helpful with all of my questions that me and my family had. This was my first move with my family and everyone made it very easy!

john c. | Overall Experience |
Rating:

move out and three weeks later get billed for another month

jenelle S. | First Impressions |
Rating:

Where do I start. Moved my entire house 2 hours away.. arrived at night before uhual closed..I was charged and "checked in" to my storage. Given a receipt and charged for a lock for the storage unit because I was told I needed one.(apparently wrong lock which was a letter lock) Left and returned the next morning at 8am to unload truck as it was late and raining the night before. I return to realise I was never given access to my storage unit the night before. Uhaul didn't open until 9am. So I waited an hour so I could be given access. Keep in mind I had friends with me drive with me from my home town to assist unload. I was on a tight schedule and had to head back to my home town right after unloading. 9am comes and no one opens the store up. We waited and the line for uhual started to grow. 10 am comes and I had to leave and drive 2 hours back to my home town. Finally get back to gain access to my uhual. I was told there were no units available to me..after I checked in the night before. I was given paper work/checked in for a unit number that had someone else's belongings inside of it. Of course a truck and a storage unit to store the trucks belongings was set up a month prior. Only to find out that when I show up to gain access that my 10x15 truck was not going to fit in their 10x10 unit they "reserved" for me that they didn't really even reserve because nothing was made available for my drop off day. I then was directed to another uhual 20 mins away. Me being from out of town and moving alone from one city to another knowing no one from the new city. I only had help from friends that lived 2 hours away. So now what was supposed to be a well planned move became chaos. I know dont have help until the following week to unload things. My truck was loaded with the intention of pulling things out that I needed (work computer, clothes) for the time being my stuff would be in storage. My 5,2" self had to climb to the back of the truck which was jam packed with my furniture to gain access. This entire experience caused me so much stress and tears as again im in a new town alone with no help. I will make sure everyone knows my experience and hope they decide not to go through uhual when needed services.

STEPHENBRUCE M. | First Impressions |
Rating:

The 2 young women working in this store are always excellent to deal with. Great with helping on trucks, trailers, and storage units. I can't say enough good things about them.

Rykia W. | Overall Experience |
Rating:

Thank you!!!!!

Shawna N. | Online Move In |
Rating:

A tenant had my storage unit blocked with all of his storage belongings out blocking the access to other units including mine. It was an awful experience on a very hot day with management so I requested a refund for the unit.

Felicia H. | Overall Experience |
Rating:

Customer did not leave a comment.

Rykia W. | First Impressions |
Rating:

Everything was smooth and easy! Excellent customer service and all staff extremely helpful. Will use this location for future.

Karen M. | First Impressions |
Rating:

Because the after 7:00 p.m. key do not work.

STEVEN W. | Overall Experience |
Rating:

Customer did not leave a comment.

LASHANDA A. | Overall Experience |
Rating:

Customer did not leave a comment.

Lorie B. | Overall Experience |
Rating:

The only problems I had after 2 months my unit started to have roaches but they took care of the issue immediately. Also they changed the locks an keys and did not inform me due to some remolding that was done.

Donnell A. | Overall Experience |
Rating:

I WILL NOT RECOMMEND NO ONE TO USE UHAUL ON BELT BLVD. YOUR LET ALL MY STUFF GOT FLOODED I LOST EVERYTHING NOI WILL TELL EVERYBODY NOT TO USE UHAUL FOR EVERYTHING

Sharise S. | Overall Experience |
Rating:

My furniture was damaged. My things had been moved around without my permission. There was confusion everytime i went in to pay my monthly bill. I had the overall worse experience ever. I will never deal with uhaul again and i would strongly recommend that no one ever stores there furniture there. U will regret it.

Brian S. | Overall Experience |
Rating:

it was good

GLORIA B. | Overall Experience |
Rating:

I moved out of Uhaul storages before thankgiving so I would not have to pay December rent and rent over I to 2020. I'm still getting daily calls from Uhaul and letters. I need this stopped. Completed.

Lisa H. | First Impressions |
Rating:

was not able to get to the storage unit due to paving i was told to come back in 1.5 hrs i came back at 5 and still waited 45mins they were paving and was given incorrect unit number

David A. | First Impressions |
Rating:

Very personable and helpful service representative.

Cynthia B. | Overall Experience |
Rating:

VERY GOOD COMPANY TO WORK WITH!

Sergio U. | Overall Experience |
Rating:

Good

Nicole S. | Overall Experience |
Rating:

My experience so far with UHaul has been great. The staff is very informative and responsive to resolution of technical (computer) issues in a very prompt manner. Thank you, to all the staff.

Marsha C. | First Impressions |
Rating:

I was given a smaller unit then what I paid for, we road around looking for another in the cold., could not use access card went back home w/furniture, didn't have me in computer, compensation pls.

Sophia T. | First Impressions |
Rating:

The customer service was amazing. Five Star Service

cathy h. | Overall Experience |
Rating:

Mrs. Suzan is a wonderful person. Hard worker and tries to help her customer to the best she can!!!

Marquell P. | Overall Experience |
Rating:

A little miscommunication at first. But the effectiveness and response time will forever amaze me.. Thank for your business gratitude

sheree d. | Overall Experience |
Rating:

Trying to get a hold of someone who actually was knowledgeable and helpful at this location was nonexistent. I would not use uhaul again for any future moving experiences.

KOCMEKICA P. | Overall Experience |
Rating:

Not a good experience. However, in the past, I've had no issues with this facility.

James F. | First Impressions |
Rating:

Manager is awesome. Very friendly and can tells she cares about her customers.

Benitra D. | First Impressions |
Rating:

I made a reservation prior to this one but had to cancel because the van wasn't brought back on time. Came to the Belt location met Suzanne she was fast, courteous, and very attentive.Will come back.

Mary P. | First Impressions |
Rating:

Thanks for your help today

DOROTHY H. | Overall Experience |
Rating:

There were no problems and the service was great!

Jackie p. | Overall Experience |
Rating:

I would prefer being able to call and speak with someone local vs a contact center.

Duone S. | Overall Experience |
Rating:

My unit was broken into. Suzanne the manager is not helpful at all. No one from corporate has bothered to reach out to me. I’m missing expensive and personal items. No one seems to care except for me.

Elaine C. | Overall Experience |
Rating:

Hard to communicate with

cythia l. | First Impressions |
Rating:

I am very much impress the service

TOMEKANN S. | Overall Experience |
Rating:

The staff was friendly and help. He was very customer focus and as a manager in a call center I can appreciate that.

SHANTAE B. | Overall Experience |
Rating:

My experience with Uhaul was great. The staff was always willing to help in anyway they could.

LaToy W. | Overall Experience |
Rating:

Very wonderful staff and atmosphere.

Mary R. | Overall Experience |
Rating:

My experience with this U-Haul facility was great. I always had a friendly conversation with the staff each time I came in or called to make a payment. I would definitely use their services again.

Drema A. | First Impressions |
Rating:

Great friendly customer service very helpful would definitely recommend this location to family and friends

katina S. | First Impressions |
Rating:

Facility was nice and clean and the customer service was exceptional thanks

JUDYANN R. | Reservation |
Rating:

I love it

Rosylin h. | Overall Experience |
Rating:

You have good staff who communicate very well and are very knowledgeable. I appreciate them the time I was using the storage. When a problem came up they addressed it and hopefully in the future you .

cherie r. | Reservation |
Rating:

👍 great

kelly b. | Reservation |
Rating:

Awful. I spoke to the store twice before arriving. Once there, they said I couldn't prove I spoke to anyone, they didn't rent what I needed, & were rude. Wasted a lot of money & will never use again

Michelle R. | Overall Experience |
Rating:

I didn’t have no problem

sheila g. | Overall Experience |
Rating:

My experience with this company was HORRIBLE. Lack of communication, caused damage to my expensive belongings, no lights in a high crime area etc etc etc.

Jim R. | Overall Experience |
Rating:

THE STAFF TREATED US LIKE FAMILY

SHAWN J. | Overall Experience |
Rating:

The staff took care of me even though my reservation was messed up.

Mary B. | Overall Experience |
Rating:

Excellent service thanks

dallas C.
Rating:

Store associates are very unprofessional and vehicles are always dirty

MARLON P.
Rating:

Nothing,everything was perfecto!!!

Theodore H.
Rating:

Very proffesional

Shawn W.
Rating:

Make sure the truck is clean and ready to go

Jackie R.
Rating:

Shanta was great to work with. The truck rented and storage were clean and well kept. Also, due to our crazy schedule it worked very well for us that we didn't have to give 30 days notice. A positive experience

Melissa L.
Rating:

Customer did not leave a comment.

Carolyn P.
Rating:

Have better customer service. The manager shanta did not have great customer service at all. She did not explain how the difference it would be in milage for the weekend. This manager cost me my money for doing her own estimates of the milage I would be going. Never again will I ever come to this U haul nor will I recommend it to somebody because the manager have very poor customer service and greeting service. Y'all she be ashamed of y'all selves for putting somebody like shanta as manager. Y'all suck ass!!!

Damien T.
Rating:

Customer did not leave a comment.

thomasa D.
Rating:

Nothing at all to improve! I love this U-Haul location. Also, I love working with Shante & Tony!!! Excellent employees.

brenda M.
Rating:

The customer service was EXCELLENT!!! I don't remember her name, but she was very professional, efficient and knowledgeable. I will recommend everyone I know to visit the U-Haul on East Belt Boulevard in Richmond, VA.

AMBER J.
Rating:

I can't imagine working with another Uhaul. Shante the manager is always helpful and will go out of her way for me. I have also had pleasant experiences with Tony, consistently. He even accepted the vehicle back a few minutes after close so I wouldn't have to drop it off before work the next day. I love my uhaul and can't imagine renting a truck or storage unit anywhere else.

LAVENIA L.
Rating:

Only issue was I paid a little more than I estimated as far as milage.

Morgan M.
Rating:

Customer did not leave a comment.

byron F.
Rating:

Customer did not leave a comment.

TAVARES B.
Rating:

Customer did not leave a comment.

Gloribel B.
Rating:

Customer did not leave a comment.

Andrew G.
Rating:

Customer did not leave a comment.

Jennifer M.
Rating:

Customer did not leave a comment.

Gary S.
Rating:

When I returned the truck and furniture pads I was told by the man checking us in (his name was Tony) that I needed to fold all the furniture pads. We had used about 30. When I questioned this he said "They weren't that way when you picked them up, were they? If you don't fold them you will be charged $50." I found his manner rude and unprofessional. When returned another truck to a location near this one, I asked the woman checking me in if that was Uhaul policy. She said it was a courtesy if the customer folded them but it wasn't required. She said she'd never heard of a $50 charge. She said the most they charged was $25 if the truck needed to be cleaned. I think Uhaul should be aware of what happened. BTW, I may have given this feedback earlier but for the second location, one in the 500 block of Belt Blvd. it should be attached to the 301 Belt Blvd location. Sorry for the confusion.

Uconia J.
Rating:

Customer did not leave a comment.

patricia R.
Rating:

Customer did not leave a comment.

UNETTA J.
Rating:

Don't change anything. Everything was perfect.Very good customer service before and after??

Brian L.
Rating:

Outstanding professionalism and customer service.

TRACY S.
Rating:

More costumer service help. He got the truck, did not do a walk through with me. But overall, they were kind & did a excellent job. I will be back again & will tell friends to come. Thank you

Eleanor W.
Rating:

Tony was very professional and accommodating. Will come to this location again....as long as he is there!

lyndon H.
Rating:

They overcharged me for the return fuel charge,i wasn't allowed to use the trash can with out a fee,and when i returned the truck the saleswoman was very rude!! Never again will I be a customer of this UHaul location!!!

Thuy-Anh V.
Rating:

Customer did not leave a comment.

ROSE W.
Rating:

The uhaul i rented was not available at the location i selected. This caused me to use additional mileage.

Cieara K.
Rating:

Customer did not leave a comment.

George G.
Rating:

Continue to serve them in the manner in which is served. The manager was wonderful and very pleasant to work with. A great personality and even though it was super busy, she attended to every customer as if they were the only customer.

Duane G.
Rating:

Customer did not leave a comment.

DAVID R.
Rating:

Great service

robin H.
Rating:

Customer did not leave a comment.

Janice H.
Rating:

I like the fact that your employees was very pleasant and there where many vans and trucks that I didn't have to wait

William G.
Rating:

Customer did not leave a comment.

Jason A.
Rating:

Customer did not leave a comment.

Marjorie L.
Rating:

Customer did not leave a comment.

KIARRA D.
Rating:

Everything was great!!!!

WAYNE R.
Rating:

Very pleased with service. Shontae was courteous and efficient and I would use this location again and recommend others as well.

JOHN W.
Rating:

Customer did not leave a comment.

betsy S.
Rating:

Customer did not leave a comment.

melvin N.
Rating:

Great service and great value. I was really impressed and will always consider U-Haul first when in need of moving vehicles and equipment.

Laurie C.
Rating:

Customer did not leave a comment.

Dhafer H.
Rating:

I requested 15 ft truck on line for min of 8 hrs, went to store and after I singed the lease around 1:00pm, the said bring the truck by 4:00pm ? I agreed to pay $82 and signed the lease, was no gas in the truck, she said u have credit $16 because of that.after my return was charged $111when I asked about the $16i was threatened and the guy called the manager on the phone and said; come over, I have a customer crying over $16, I'm about to loss it. Then I felt in comfortable and left the store

KAMYLAH G.
Rating:

Customer did not leave a comment.

Sheena M.
Rating:

Customer did not leave a comment.

MYIA W.
Rating:

Customer did not leave a comment.

SARAH B.
Rating:

Customer did not leave a comment.

Tommy W.
Rating:

Customer did not leave a comment.

Zina C.
Rating:

Very friendly people.

Tonja M.
Rating:

customer service rep was very knowledgeable of equipment and recommendations was excellent for my needs. He was very professional and respectful. Thank you

WANDA E.
Rating:

Customer did not leave a comment.

Delora M.
Rating:

Customer did not leave a comment.

jeffrey J.
Rating:

Shanta Jennings and her staff were great!

megan V.
Rating:

Customer service was the worst I've ever experienced- she was rude, unhelpful, did not review my paperwork at all, including the charges we would incur. Upon return, she immediately commented on some "damage" to the truck. She said she had to take pictures for record keeping, but was unable to provide us with a photo or even a single piece of paper indicating the condition of the truck before we left. She also accused is of being liars, and said that nothing about us would convince her otherwise. I have used Uhaul for my moves for almost 20 years. This will never happen again. Good work - one horrid employee cost you 20 years of recommendations. -Megan V

Cassaundra W.
Rating:

Customer did not leave a comment.

Jendayi S.
Rating:

Customer did not leave a comment.

Brenton T.
Rating:

My fiancé and I waited for over an hour to get our cargo van. This was completely unacceptable especially since we arrived 30 minutes early. Although we understood it was a busy day, the person at the front desk (she was the only one up there) did not know how to fix a system problem after I swiped my card thus delaying our day. We just ended up sitting there. I even volunteered to look for the manager but without a storage I wasn't able to. Once the manager arrived (the woman at the front tried to reach her several times), it took her two minutes, if that, to solve the issue. That's how long We should have been in there. I was angry and very dissatisfied with the service and the time we wasted. For the inconvenience, I seriously considered asking for unlimited mileage. The worst part of it is we had a reservation. It wasn't as if we were waiting around for a Uhaul to become available. I wouldn't recommend this particular location to others. The space was tight regarding parking, and they were clearly understaffed for busy weekend rentals. The only redeeming quality was how polite they were.

JIM M.
Rating:

Customer did not leave a comment.

corneatta H.
Rating:

Very helpful

Shanta J.
Rating:

Customer did not leave a comment.

Lonnie T.
Rating:

Please continue your professional behaviors and manner of respect as you continue to work with customers. All of the staff members that I came in contact with were efficient, respectful, prompt and a pleasure to work with from the first phone call until I returned the truck. Lonnie R. Turnage

LORIS L.
Rating:

Great experience! Very friendly and professional staff.

andrew W.
Rating:

Customer did not leave a comment.

JOHNNY M.
Rating:

Customer did not leave a comment.

VALERIE R.
Rating:

Customer did not leave a comment.

CHRISTOPHER T.
Rating:

Customer did not leave a comment.

CARLOS S.
Rating:

Young lady dropping off her truck as I was waiting had an issue with how her payment was being processed, which the manager had to get involved to resolve, held up my schedule time to receive the truck. 45 minutes later I finally rcvd the truck BUT it was the same truck the young lady in front of me dropped off. Even though the manager was polite and kept apologizing, my time was being wasted on another customers' problem.

DONNA A.
Rating:

Customer did not leave a comment.

Andraya J.
Rating:

Needs to work on customer service.

Marshall C.
Rating:

A great experience , no changes needed at this time ,

charolette T.
Rating:

(1)Clean that location (2) Faster service is suggested, I had reservations to pick up a cargo van and two people were ahead of me and I stood there maybe 40 min. The personel could be more professional looking but they were nice.

Kattie S.
Rating:

No improvement....very nice lady and explained everything very clearly

Stephanie M.
Rating:

Customer did not leave a comment.

TONY C.
Rating:

Issues with computer, pad inventory issues, made two phone calls for support, client had to help hook up trailer.

IAN W.
Rating:

The original pick-up was scheduled at the Lombardy location, but upon arrival I was told it was actually for the 500 E Belt location. Upon arriving at the 500 E Belt location, no one was there to assist so I called Customer Service who explained that I would receive a $50 guarantee and that I could go to the 351 E Belt location instead. Upon arriving there, the woman assisting us was pleasant and efficient. Had it not been for her, I would have gone with another company.

LAFEYEELL T.
Rating:

Customer did not leave a comment.

JEFFREY C.
Rating:

My original pick up location and reservation was across the street at 500 Belt Blvd, Richmond. The store was not open and I sat there for over an hour waiting until someone from the uhaul storage location at 351 Belt offered to help get a truck. They were very helpful. There were a couple customers waiting for a truck but the store never opened.

CHRISTOPHER M.
Rating:

The staff was excellent. Actually dealt with 3 locations and corporate. Everyone was spot on with trying to meet my needs and they did a very good job. I was taken back by the attention I received. The reason though was that U-Haul had removed vans from the 2 locations closest to me and now I drive almost into the city to rent one.

BENITA G.
Rating:

Customer did not leave a comment.

Luis P.
Rating:

Do the walk around with the customers when checking out the truck

VICTOR B.
Rating:

Customer did not leave a comment.

monique W.
Rating:

Made a reservation for 8am on a sat the office was suppose to open at 7am and 845 am no one still hadn't arrived so i call customer service and they directed me to another office across the street

Douglas E.
Rating:

Customer did not leave a comment.

QUINTIN M.
Rating:

Customer did not leave a comment.

Trena A.
Rating:

The staff was very accommodating...

ROBERTA C.
Rating:

NOTHING!! Customer service excellent. Thank you very.

CHERLONDA W.
Rating:

Customer did not leave a comment.

JUSTIN S.
Rating:

Uhaul need to figure this out i havea bad experience with this location they leaving a message for payment harassment for extra charge after I make the payment the same day

CYRENTHIA J.
Rating:

Customer did not leave a comment.

NANCY G.
Rating:

Figure out a system that allows customers to get the type of vehicle they reserved

TERESA M.
Rating:

Customer did not leave a comment.

DWIGHT G.
Rating:

Customer did not leave a comment.

JUDY O.
Rating:

when you schedule a pickup don't change it at the last minute. Train places to be more friendly and helpful. First place said I had no reservation. Try to insist I take 3 days of insurance when I only need 1. Location 2 better up not trained properly.

JAMES S.
Rating:

Customer did not leave a comment.

Jamar C.
Rating:

Customer did not leave a comment.

Sherman K.
Rating:

Customer did not leave a comment.

TANA J.
Rating:

My family moved from Georgia to Virginia. We made reservations paid them in full and uhaul customer service accidently cancelled them and we had to get a smaller truck which did not accommodate us at all. There were several different issues we came across with uhaul. I would not suggest this company to anyone.

PHILICIA B.
Rating:

Customer did not leave a comment.

CARLOS S.
Rating:

The experience was awesome!

No reviews have been submitted for this location.

Back
To Top