Store associates are very unprofessional and vehicles are always dirtydallas C.
Moving Truck Rental in Richmond, VA at U-Haul Moving & Storage at Belt Blvd
U-Haul Truck Share 24/7© Location
Richmond, VA 23224
(Across From Southside Plaza)
Services at this Location:
Always Open On Your Smartphone
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It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
One-Way and In-Town Local Rentals in Richmond, VA 23224
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Your valuable feedback will help us serve you better.
Nothing,everything was perfecto!!!MARLON P.
Very proffesionalTheodore H.
Make sure the truck is clean and ready to goShawn W.
Shanta was great to work with. The truck rented and storage were clean and well kept. Also, due to our crazy schedule it worked very well for us that we didn't have to give 30 days notice. A positive experienceJackie R.
Have better customer service. The manager shanta did not have great customer service at all. She did not explain how the difference it would be in milage for the weekend. This manager cost me my money for doing her own estimates of the milage I would be going. Never again will I ever come to this U haul nor will I recommend it to somebody because the manager have very poor customer service and greeting service. Y'all she be ashamed of y'all selves for putting somebody like shanta as manager. Y'all suck ass!!!Carolyn P.
Nothing at all to improve! I love this U-Haul location. Also, I love working with Shante & Tony!!! Excellent employees.thomasa D.
The customer service was EXCELLENT!!! I don't remember her name, but she was very professional, efficient and knowledgeable. I will recommend everyone I know to visit the U-Haul on East Belt Boulevard in Richmond, VA.brenda M.
I can't imagine working with another Uhaul. Shante the manager is always helpful and will go out of her way for me. I have also had pleasant experiences with Tony, consistently. He even accepted the vehicle back a few minutes after close so I wouldn't have to drop it off before work the next day. I love my uhaul and can't imagine renting a truck or storage unit anywhere else.AMBER J.
Only issue was I paid a little more than I estimated as far as milage.LAVENIA L.
When I returned the truck and furniture pads I was told by the man checking us in (his name was Tony) that I needed to fold all the furniture pads. We had used about 30. When I questioned this he said "They weren't that way when you picked them up, were they? If you don't fold them you will be charged $50." I found his manner rude and unprofessional. When returned another truck to a location near this one, I asked the woman checking me in if that was Uhaul policy. She said it was a courtesy if the customer folded them but it wasn't required. She said she'd never heard of a $50 charge. She said the most they charged was $25 if the truck needed to be cleaned. I think Uhaul should be aware of what happened. BTW, I may have given this feedback earlier but for the second location, one in the 500 block of Belt Blvd. it should be attached to the 301 Belt Blvd location. Sorry for the confusion.Gary S.
Don't change anything. Everything was perfect.Very good customer service before and after??UNETTA J.
Outstanding professionalism and customer service.Brian L.
More costumer service help. He got the truck, did not do a walk through with me. But overall, they were kind & did a excellent job. I will be back again & will tell friends to come. Thank youTRACY S.
Tony was very professional and accommodating. Will come to this location again....as long as he is there!Eleanor W.
They overcharged me for the return fuel charge,i wasn't allowed to use the trash can with out a fee,and when i returned the truck the saleswoman was very rude!! Never again will I be a customer of this UHaul location!!!lyndon H.
The uhaul i rented was not available at the location i selected. This caused me to use additional mileage.ROSE W.
Continue to serve them in the manner in which is served. The manager was wonderful and very pleasant to work with. A great personality and even though it was super busy, she attended to every customer as if they were the only customer.George G.
Great serviceDAVID R.
I like the fact that your employees was very pleasant and there where many vans and trucks that I didn't have to waitJanice H.
Everything was great!!!!KIARRA D.
Very pleased with service. Shontae was courteous and efficient and I would use this location again and recommend others as well.WAYNE R.
Great service and great value. I was really impressed and will always consider U-Haul first when in need of moving vehicles and equipment.melvin N.
I requested 15 ft truck on line for min of 8 hrs, went to store and after I singed the lease around 1:00pm, the said bring the truck by 4:00pm ? I agreed to pay $82 and signed the lease, was no gas in the truck, she said u have credit $16 because of that.after my return was charged $111when I asked about the $16i was threatened and the guy called the manager on the phone and said; come over, I have a customer crying over $16, I'm about to loss it. Then I felt in comfortable and left the storeDhafer H.
Very friendly people.Zina C.