Customer Reviews for U-Haul Moving & Storage at Beltway Southwest

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Beltway Southwest

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Juan R.
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I visit this location very often for long time a go it’s awesome

Edward K.
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We will not know until we see how our damage claim will be handled.

rodney C.
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Trailer was covered in mud from someone being stuck previously but the inside was clean!

Daniel A.
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don't remember his name, but the gentlemen that help me was great. very efficient in getting me out and in.

SHAWN A.
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Service is as superb...He took care of all my needs and everything was smooth

gina A.
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Customer did not leave a comment.

Jeffrey V.
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I had a reservation at a certain time and I was late to it. Even though I was late and they were closing the office, they still helped me out in getting my equipment. This Uhaul branch is really helpful and courteous in helping people when they're really in need. Thank you guys for your help and patience towards customer service.

Andrew P.
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Nothing, they were all great!

Kari D.
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Customer did not leave a comment.

William M.
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The place is hard to find, I missed it when returning the uhaul. Also, there are no signs telling me where to go. Also the uhaul side mirrors dont move

Monroe S.
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Tell the truth and not give them false hope.

Thomas F.
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Customer did not leave a comment.

Milton C.
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The guys were super nice and helpful. No concerns whatsoever.

Javier A.
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The equipment that I rented was clean but the tires were worn out and and ended up with a flat tire. Service could be improved by replacing dry rotted tires before being rented out. Overall everything else was great.

David D.
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Customer did not leave a comment.

Broderick H.
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The trailer had a electric problem didn’t figure it out until I broke down

Bruce C.
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None

Abigail G.
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Quick and easy to drop off!

ELLEN A.
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Get English speaking phone coverage,

Tomas R.
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Would like to thank the staff at the “pick up” location 304 Ben White for their courteous professionalism as well as the “drop off” location 11300 Sam Houston. Great people! Highly recommended both locations! Thank you for a great experience, Tomas Rivas

Sydney B.
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Customer did not leave a comment.

rodney M.
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Awesome service

Stephen B.
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First location I went to , nobody was in the office at my appointment time . They said they will be back at 1:20. Went to the next location and they overcharged me for 6 miles when I returned

James C.
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Do not show up on time , The Manager is still partying ... So show up 30 minutes after your reservation time ,,,,, I was so pissed !!!!!!!

Bryon C.
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Under construction

Michael M.
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Nothing, all good.

Ambrasa B.
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Customer did not leave a comment.

William S.
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phone # did not work for the 24/7 location drop off so took to 603 FM 1092 rd Stafford TX location next morning where i told to take to another location 10 miles away. Was told they could not move the trailers so was my responsibility to take somewhere else. I will do everything I can to stop renting from uhaul with yall after hour charges and unfriendly web site that is required to use.

Greg D.
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Customer did not leave a comment.

JOYLYN T.
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Customer did not leave a comment.

Joseph L.
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Customer did not leave a comment.

Amber R.
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Associates can be more welcoming and friendly. I’ve used uhaul many times over the years and I’ve never been to a location that wasn’t friendly. Also I’ve never had a personnel that didn’t walk me to the truck I was renting and show me the truck and inspect it along with me. I was told where the truck was and left to do everything alone. I just felt that it wasn’t a smooth transaction. I’m big on business being fast and friendly. I won’t use this location again.

Ronald P.
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It was a great experience!

Liza M.
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Customer did not leave a comment.

Kamari M.
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Customer did not leave a comment.

Michael F.
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Customer did not leave a comment.

Demetrius D.
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Customer did not leave a comment.

John B.
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Excellent service especially with the hitch

Kurt W.
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You better off doing without here....

Shaw D.
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Show the location to be open by 7 AM; business/commercial and transportation needs the early pickup and would allow the booking on the commercial website

Michael F.
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Customer did not leave a comment.

Brenda A.
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Great great service

Kevin H.
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Customer did not leave a comment.

Eliseo A.
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The air conditioner / AC was not working at all.

Veronica C.
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Riko and his staff customer service was impeccable.

Remy V.
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Customer did not leave a comment.

Shaw D.
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Customer did not leave a comment.

David V.
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Customer did not leave a comment.

Romolo D.
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Customer did not leave a comment.

Kamisha W.
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Customer did not leave a comment.

Lam N.
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As always, the staff is excellent at this location. Very friendly and helpful.

TNeja P.
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The online pick up needs work

James T.
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We had to move and needed a trailer to move some items. We called back to change our reservation to pick up a day earlier. However, our new home did not pass inspection and the contractor needed more time. I was able to call back and extend the terms by 2 additional days (one day at a time) so we could use it for storage until we could access our home. Return and pick are so easy and fast at this location.

Ashley B.
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Customer did not leave a comment.

Norma U.
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Faster check out please!! Isn’t the whole point of entering the information online before hand is so to make the process go a lot quicker when I get there?? 10 min wasted entering info online then another 15-20 mins in person requesting all the information I had already entered online. Jesus. Get it together. Staff was friendly but hate wasting my time.

Ayub N.
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Mr rikko is very professional and kind person

Jean P.
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Customer did not leave a comment.

MASAud A.
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Good customer service Thanks

Beth C.
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Great experience!!!

Shaw D.
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Customer did not leave a comment.

Ronald R.
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Trailer I had was old, seemed well maintained but was showing it's age.

Michael B.
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Customer did not leave a comment.

Eduardo C.
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Keep up the excellent work. Mr Ricardo Abundis he is very helpful and professional.

Stanislav D.
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Customer did not leave a comment.

Michael A.
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Customer did not leave a comment.

German P.
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Customer did not leave a comment.

Eduardo A.
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Customer did not leave a comment.

Alexis S.
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Customer did not leave a comment.

alexey A.
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Customer did not leave a comment.

alexey A.
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Customer did not leave a comment.

Jason M.
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Nice and helpful workers

RAUL V.
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Customer did not leave a comment.

Charles W.
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Customer did not leave a comment.

Michelle E.
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Excellent service and friendly, helpful staff. They made my moving day much better!

Harold B.
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Customer did not leave a comment.

MARCUS P.
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Excellent service

eric S.
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Customer did not leave a comment.

Pee P.
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Customer did not leave a comment.

PATRICIA O.
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Customer did not leave a comment.

Garrett J.
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Your temp quarters makes for a very long walk to the trailer parking area. And there is not enough room to turn a trailer around @ temporary office.

LEA K.
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Customer did not leave a comment.

Fernando A.
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Store manager top notch; very attentive and has operation under control.

Stephen S.
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Customer did not leave a comment.

Whitney G.
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Customer did not leave a comment.

Jerome H.
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Customer did not leave a comment.

Pamela L.
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Customer did not leave a comment.

Michael B.
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I was one thing I revs on the phone and it changed in the store costed me more money i will think about coming back again

Chareece M.
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For the most part, this location was great for my storage. My only issue was at the time I was preparing to move into my home I couldn’t get in contact with the manager. After trying for a week, I finally was able to speak with him. He scheduled the move of my Uboxes. The day of the move, he realized my move was not on the schedule which caused me to nearly panic. After a few hours of back and forth conversation with him, he found a mover to move my 7 Uboxes of belongings. I was so very grateful.

Helene H.
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Customer did not leave a comment.

Joane H.
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Customer did not leave a comment.

Isaac B.
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Number slots for after hour returns

Alex S.
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Customer did not leave a comment.

Anderson D.
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Customer did not leave a comment.

Raul V.
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Customer did not leave a comment.

Rodney C.
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Good experience!

david F.
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Customer did not leave a comment.

Gopalannair M.
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Keep up the good work.

ADAM S.
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Customer did not leave a comment.

Danielle B.
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Customer did not leave a comment.

Khaled I.
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Customer did not leave a comment.

Evan R. | Overall Experience |
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I had significant issues accessing my uBox and the location never contacted me. I had to call the corporate office several times. I was told that a manager would call me back but haven’t been reached.

Gary A. | Overall Experience |
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THE TEAM AT THIS FACILITY WAS AWERSOM! Julia was very helpful and did her job very well, Marcus was a super hero loading my u-box and helping me on my way. They will have my frequent moving business.

Reynaldo L. | Overall Experience |
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over all experience is great

Jackson B. | Overall Experience |
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The service at the facility was great, However overall Uhaul was extremely difficult to work with

Jonathan H. | Overall Experience |
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Terrible, stay away! Had U-Boxes in storage, move-out turned into a nightmare. Despite multiple phone calls days and weeks in advance, boxes were not ready for pickup when moving helpers showed up.

Barry B. | Overall Experience |
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great

FRANK B. | Overall Experience |
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All personnel are pro's....thank you!

No reviews have been submitted for this location.

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