Customer Reviews for U-Haul Moving & Storage at Beltway Southwest

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Beltway Southwest

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Lam N.
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Customer did not leave a comment.

Edward T.
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Customer service agent was one of the best I've ever met. He was thorough with ensuring the trailer was correctly connected to my vehicle.

Thomas E.
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Convenient to have 24 hr return. Family emergency required return early.

Alva C. | Overall Experience |
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Customer did not leave a comment.

CHRISTINE K.
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Every step of the rental process, pickup and return was so easy. I don't think there is any improvement needed.

MICHAEL C.
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Continue to be courteous,and helpful as always.

Melvin B.
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The gentleman that waited on me the morning I picked the trailer up needs to be commended for the service and attitude he set forth for himself and the uhaul company. He was without a doubt the nicest man I have every delt with when renting equipment. If there is a way for you as a company to commend him you owe it to him to do so !! According to my contract I believe his name was Joshua Smith. Upon returning the trailer Mr. Smith and Mr Charles Crawford II were again FANTASTIC. Both gentleman are to be COMMENDED for their service. Melvin Becker

CRYSTAL O.
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Customer service employee was so rude can not believe how much for vehicle i went from pick up in Houston to Rosenberg. 60 dollars. Pick up a 3 an brilung back at be fore 5 an guy had store lock an told me I had to check it out myself.He was in a bad mood an aggravated because I ask him questions an kept telling me I got go. Well I needed to go to that y I got there before 5 but store was lock i knock on doors

Jesus V.
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Customer did not leave a comment.

Amin L.
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Smooth process for renting and returning, Thank You . Excellent staff

Michael D.
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Customer did not leave a comment.

Richard S.
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Customer did not leave a comment.

MICHAEL M.
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Need more desk workers to expedite transactions. Many Uhaul employees hanging out but I guess very few trained on processing customers. Box truck was dirty on the outside and alignment pulled to the right the entire trip. Extremely tiring fighting the bad alignment over 1000 miles. I believe I should be given a discount for this.

Alan G.
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Customer did not leave a comment.

Howard M.
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I was promised a storage unit with one month free rent upon arrival, and since this is a vehicle carrier, I assumed it was for a spot that would hold the vehicle. However, when I arrived in Colorado, no storage unit for a vehicle was available. So why would I need a smaller unit.

Thomas E.
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Customer did not leave a comment.

daniel D.
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Charles was great at check out when I rented the truck. Also Tera was great when I drop off the truck. Excellent customer service at this location. The guy at the Southwest freeway location was excellent in finding the size truck I needed and booking it for me. 10 out of 10 all around.

walter C.
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Customer did not leave a comment.

Mark C.
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Customer did not leave a comment.

KAMORU A.
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Excellent customer service

RICHARD S.
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Customer service and relations is lacking. Unfriendly bordering rude representatives. I use this location because there are many motorcycle trailers available. I can deal with unfriendly. I really don't care. Others may though.

Henry B.
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In and out with no problems, guys were very helpful, I'll be back.

Amzy H.
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N/A

Markeisa B.
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They lost the keys to the original truck and had to put me in a different one. The truck they gave me had dried soda or something sticky in the cup holder.

Lugene S.
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I was given the biggest run a round to get to this location. No one ever gave me an address, went to two different locations before finally getting here. Then this guy doesn't even acknowledge me. I have rented from uhaul on numerous occasions and rented storage and this is the first time I was treated so badly. In person and on the phone.

Tricia M.
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Customer did not leave a comment.

PAUL D.
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Very efficient communications and friendly service and personnel. Great personnel, in fact. Just great to do business with.

Leroy S.
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Customer did not leave a comment.

Robert N.
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Steven was very helpful and I was very happy with how he went above and beyond to help me. The only issue I had, which was no fault of Steven's, was at the last minute, I had to go to another location to pick up the car transporter.

Julie H.
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Service was good and very helpful.

Juan R.
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Customer did not leave a comment.

DENZAL L.
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Faster service

rosevelt A.
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Steven gave great customer service

Augusta G.
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Customer did not leave a comment.

NOUHAD J.
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Customer did not leave a comment.

Lorenzo M.
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Customer did not leave a comment.

Michealle B.
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The customer service was horrible. The employees were rude and only one person was working.

Carlos F.
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Customer did not leave a comment.

Eduardo P.
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Customer did not leave a comment.

Landrus F.
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Customer did not leave a comment.

Jimmy E.
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Everyone/ Everything was great

sahara D.
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Everything went well, from the reservation to pickup & return

CHARLES K.
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Customer did not leave a comment.

Eduardo P.
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Customer did not leave a comment.

Roy L.
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Great!!

Koya H.
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These generic questions, well how about some customer service questions should be added.

JOHNDELL C.
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Customer service I received was unmatched. I'd definitely recommend this location for quick, prompt, and friendly service.

TRACEY M.
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Great customer service

JOHN R.
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Great customer service

Revanishia J.
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Keep being great.

Stephen W.
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Customer did not leave a comment.

Chinedu O.
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Got charged more than anticipated. The truck was returned at midnight or sunday morning and was charged for a two day rental.

Ricky G.
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Customer did not leave a comment.

DON T.
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Customer did not leave a comment.

Alma G. | Overall Experience |
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Customer did not leave a comment.

Melanie W.
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Work on some sort of toll road package-like rental cars maybe. Driving feeders around Houston is so much more time consuming. Otherwise, couldn't have asked for a better experience! Thanks!

Ricardo B.
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Customer did not leave a comment.

Krystle Z.
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Great service, very quick and easy!

ERISHA R.
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Customer did not leave a comment.

ALYSSA S.
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Customer did not leave a comment.

Sharon H.
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Customer did not leave a comment.

Jose M.
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You're good

VICTOR G.
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Customer did not leave a comment.

Jamshed D.
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Customer did not leave a comment.

DELISE ADDICKS J.
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Your technology system is kind of a mess. I did everything online, but couldn't check in due to poor service. When your employee tried to check me in, he had to do it manually as the system just hung after it took my payment. Then when I came to return the truck, the system couldn't find me again.

IYIOLA O.
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Customer did not leave a comment.

RAUL V.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

Alma G. | First Impressions |
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Awesome Customer Service. Very accommodating.

Ray P.
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Customer did not leave a comment.

Elizabeth W.
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Nothing everything was just fine.

Kevn B.
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ALL staff were very professional

ANTONIA E.
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Nothing

Raymond S.
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They were excellent. Just keep caring about customers.

PAUL M.
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My pickup of the trailer was awesome. The return was horrible and associate was Rude and slow

RIDER C.
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Customer did not leave a comment.

ERSELER DENISE L.
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Just keep doing what you do.

Richelle B.
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Joshua was very friendly and courteous. He was working by himself but handled all customers.

KIMBERLY M.
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The self pick didn't work out well. I was scheduled to pick up my truck at 8am and had to wait until the store opened at 9am. There was no key left in box for me to pick up truck. But, I will return as a customer and refer others to this location.

ADESINA A.
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your service was good, keep it up

DARRELL C.
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Customer did not leave a comment.

Jesse H.
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Customer did not leave a comment.

ALAIN U.
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Too expensive

Esa N.
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Customer did not leave a comment.

RAUL V.
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Customer did not leave a comment.

Shawn M.
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Customer did not leave a comment.

Leah S.
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The staff did an excellent job cleaning the U-Haul truck in the midst of the pandemic. Very satisfied with the transaction.

Sharon H.
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The gas was not accurate in the truck. The tires were full of mud. One of the dollies was not available. However, there was a line of us there to get equipment.

Shalonda S. | First Impressions |
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Josh and Charlie were amazing!!! They were super busy, but was sure that everyone who came in were acknowledged and helped with what they needed. I love this location. I see why it’s always so busy!

RAYMOND H.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Isaac W.
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Customer did not leave a comment.

Feeras K. | Overall Experience |
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Customer did not leave a comment.

koya H. | First Impressions |
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the staff just added the storage part to the property and they were not fully trained to complete my registration, but they nee to charge my card. Even though online showed my 1st month to be free. Also due to lack of air conditioning i had to get a non climate unit which was less than the one on hold for me. Also i still dont have access to my unit. Cuz the staff did not know how to issue it correctly. And i havent been able to get bsck up there due to my work. Cuz i did inform staff , due to yhe difficulties in completing my rental. It was no issue to return the next day. But again unforeseen issues with my job has prevented mecto return. So overall below avg, but the staff was very polite. So i will return, just dont know when.

terrell R.
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Very passive

Parker S.
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Customer did not leave a comment.

sonya N.
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Customer did not leave a comment.

RYAN W.
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Keep Joshua Smith in charge. He is a great Employee. He was very patient and helpful with the equipment. Thanks Joshua. You made my experience at U-haul fantastic!

John E.
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I did not see anything that I would wish to be changed in my service. It was excellent from beginning to end

G P.
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Customer did not leave a comment.

juan J.
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Customer did not leave a comment.

Cynthia S.
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Customer service rep set up my trailer and explained things to me since it was my first trailer rental. Greatly appreciate the profession alism and service.

Paula K.
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Love the was the place is managed and concerns of that customer are handled to say please return the next time you need to move a room of furniture or house!! That matters, because Uhaul is the only company to us for moving! So I do appreciate the customer service at this 11300 S Sam Houston West in Houston TX. Thanks again your doing a great job!! Goodnight

Curtis M.
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Customer did not leave a comment.

Kenneth J.
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Customer did not leave a comment.

Larry T.
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Customer did not leave a comment.

Feeras K. | First Impressions |
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Great experience would always recommend!

Evan R. | Overall Experience |
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I had significant issues accessing my uBox and the location never contacted me. I had to call the corporate office several times. I was told that a manager would call me back but haven’t been reached.

Gary A. | Overall Experience |
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THE TEAM AT THIS FACILITY WAS AWERSOM! Julia was very helpful and did her job very well, Marcus was a super hero loading my u-box and helping me on my way. They will have my frequent moving business.

Reynaldo L. | Overall Experience |
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over all experience is great

Jackson B. | Overall Experience |
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The service at the facility was great, However overall Uhaul was extremely difficult to work with

Jonathan H. | Overall Experience |
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Terrible, stay away! Had U-Boxes in storage, move-out turned into a nightmare. Despite multiple phone calls days and weeks in advance, boxes were not ready for pickup when moving helpers showed up.

Barry B. | Overall Experience |
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great

FRANK B. | Overall Experience |
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All personnel are pro's....thank you!

No reviews have been submitted for this location.

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