Customer Reviews for U-Haul Moving & Storage at Beltway Southwest

1,678 reviews

11300 S Sam Houston Pkwy W   Houston, TX 77031

(281) 407-2750

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 407-2750

11300 S Sam Houston Pkwy W
Houston, TX 77031

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cerwonda J. 
Rating:
4.0

Customer did not leave a comment.

Diane T. 
Rating:
5.0

Customer did not leave a comment.

Rowena W. 
Rating:
4.0

The truck was not clean but was cleaned while i was waiting. There was no gas in the truck so i refused to drive it off the lot fearing it would run out of gas on the way to rhe gas station. I asked my wife to go get some gas for me. Eventually the team drove the truck to get gas. Not happy at all about the pickup experience.

James H. 
Rating:
5.0

Customer did not leave a comment.

MARQUIS C. 
Rating:
4.0

I will be using this facility in the near future. I had to cancel my storage rental due to moving date changes.

LIsa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Braulia V. 
Rating:
5.0

Customer did not leave a comment.

Davia B. 
Rating:
5.0

Smell of smoke

Damien R. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

NA

Juniat T. 
Rating:
5.0

Customer did not leave a comment.

Katina H.  |  First Impressions 
Rating:
5.0

NA

Juniat T. 
Rating:
5.0

Great improvement over my last rental at this locations. Thanks!

Christopher T. 
Rating:
5.0

Jordan Lewis and Tiffany was very helpful. I noticed Jordan being very patient with Tiffany as she assisted us. I work for a rather large corporation and I will refer this particular location to others in my organization.

Rachel L. 
Rating:
3.0

Customer did not leave a comment.

Rose C. 
Rating:
5.0

Customer did not leave a comment.

zachary M. 
Rating:
2.0

Customer did not leave a comment.

Catrina C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina J. 
Rating:
5.0

Very helpful kept my cost down

Derrick W. 
Rating:
5.0

I would like thank everyone at Uhaul from Houston to the dealer in Connecticut for a safe truck and auto transport I was able to transport my baby girl things and car safe and sound i would recommend y'all to the world

Percilla W. 
Rating:
5.0

Customer did not leave a comment.

Adonis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

jahol R. 
Rating:
5.0

Upon arrival, I was promptly greeted and pro- cessed. Calvin was spot--on in getting ready to go. On top of that, he was timely!

barry S. 
Rating:
5.0

Staff was very friendly and super helpful

Emily H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maureen S.  |  First Impressions 
Rating:
5.0

Thank you for an amazing experience! Sabrina was outstanding at meeting all our moving needs. She went above and beyond to make this an easy and enjoyable moving experience. Percilla and the other workers were attentive and helpful as well. I will definitely be recommending this location and your company to others for their moving needs.

Valerie M. 
Rating:
5.0

My experience with everyone one there was absolutely wonderful. I will come again.

Amanda W. 
Rating:
5.0

Great Management! Thumbs up 👍 for Jordan. Great guy

Jose S. 
Rating:
5.0

Customer did not leave a comment.

Tishara N. 
Rating:
5.0

The trailers need to be renovated - wooden parts broken at the ends and rubber was falling off rub rails. There was enough tie down points for me to use - but many were broken or disabled because of conditions

James P. 
Rating:
5.0

The truck did the job, unfortunately we only got half of the house moved so we will have to rent it again in a few days.

ALAN F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

It was in and out for me,the manager's services was awesome. Thank you

ifeanyi O. 
Rating:
5.0

No need improvement. I was very Satisfy

Chante G. 
Rating:
5.0

Customer did not leave a comment.

ladaryl P. 
Rating:
5.0

More costumer parking.

David S. 
Rating:
5.0

Excellent customer service

Luis M. 
Rating:
4.0

Continue to do what you are doing now.

VALENTINE E. 
Rating:
5.0

Customer did not leave a comment.

antonio O. 
Rating:
3.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

Customer did not leave a comment.

Jimmy S. 
Rating:
5.0

Customer did not leave a comment.

SHARONDA W. 
Rating:
3.0

Customer did not leave a comment.

edward W. 
Rating:
5.0

Great service

ALEXIS Y. 
Rating:
5.0

Truck had a check engine light on, ran rough and AC wasn't cooling, needs servicing. Jordan helped me and did a great job, very knowledgeable and courteous service.

lisa M. 
Rating:
5.0

Customer did not leave a comment.

JASON T. 
Rating:
5.0

Friendly and courteous staff

DEANNE D. 
Rating:
5.0

Great place to get any moving equipment, this is a mega center any truck, trailer, hitches, moving supplies,.

EMMANUEL BOWMAN D. 
Rating:
5.0

Great customer service and availability of trucks to rent.

Benjamin J. 
Rating:
5.0

Customer did not leave a comment.

Danilo L. 
Rating:
5.0

Everything went well for me so, I think you have it figured out 🤙🏿

sahara D. 
Rating:
5.0

Customer did not leave a comment.

Ray J. 
Rating:
5.0

It would help if the online check-in process took fewer than 30 minutes. It was as if I had never rented from uhaul before.

Christrina S. 
Rating:
3.0

Customer did not leave a comment.

Miya A. 
Rating:
5.0

The staff were so nice and helpful

Lauren A. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The manager was friendly and helpful. God bless.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

randy G. 
Rating:
5.0

Very friendly fast in and out.

Roy W. 
Rating:
5.0

My experience with this location was superb! Each of the customer service representatives was very attentive to my needs. One representative in particular (Sabrina) was truly exceptional beyond expectations. She coached me through the moving process from the aspect of miles, packaging, protecting my items, and storage. She helped me make a good decision regarding the size unit needed and the truck to rent. Moving is already difficult... However, Sabrina should be recognized for her efforts to make my move and process of storing my items efficiently. Truly happy with U-Haul! Anthony Madry

anthony M. 
Rating:
5.0

Everything is good thumbs up

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

DOTTY SHARON T. 
Rating:
3.0

Customer did not leave a comment.

Kamoru A. 
Rating:
5.0

Customer did not leave a comment.

Tenaiah P. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Very Professional and helpful

saul A. 
Rating:
5.0

Great customer service

Nora T. 
Rating:
5.0

Customer did not leave a comment.

Ron R. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP W. 
Rating:
5.0

Calvin offered. excellent Customer Service and explained everything. When I called and had to keep the trailer another day, the lady answered with a “No problem “ answer. I'm will use them again!

Cathy P. 
Rating:
5.0

Customer did not leave a comment.

Zachary P. 
Rating:
5.0

The front desk clerk not friendly. Addtude problem.

JIMMIE DALE W. 
Rating:
5.0

Customer did not leave a comment.

Nicole Z. 
Rating:
5.0

Staff were very helpful and very accommodating.

jasper C. 
Rating:
5.0

Customer did not leave a comment.

jasmin G. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
4.0

I usually have great experience with this location, but this time I reserved my truck the day before by phone, young lady was awesome, that same night I received a confirmation text that I had picked up the truck, my pickup was set for the next day. Somehow they had rented my truck out the night before under my reservation number. This canceled my pickup. The next morning was on the phone for 40 minutes trying to get a truck. The GM Mr.Lewis finally took care of me by giving me a larger truck at same rate. But this truck was too large but I had no choice.

Tracy T. 
Rating:
5.0

Shout out to Jordan Lewis. He checked the equipment back in and made it an effortless and extremely quick process. Of all the Uhaul places I have been to with the 9 moves I have made, this location is, without a doubt, the absolute best.

HAROLD L. 
Rating:
5.0

I was driving my truck I noticed it is kind of missing underpowered the brakes are very hard and a plastic piece around the seat belt fell off and hit me on the hand while I was stopping it scared me very bad I did not know what fell and hit me until I examined it when I pulled over but overall the truck got the job done that's what I was looking for the lady at the other place on 1092 the manager she is very rude as soon as she opened her mouth I left I told her I will use my own truck to move with

BILLY N. 
Rating:
5.0

Customer did not leave a comment.

Sonni P. 
Rating:
5.0

Customer did not leave a comment.

ROGER H. 
Rating:
4.0

Customer did not leave a comment.

Isaiah B. 
Rating:
5.0

Customer did not leave a comment.

Della P. 
Rating:
5.0

Customer did not leave a comment.

LASTAVIA F. 
Rating:
5.0

Percilla was great

Sabrina J. 
Rating:
5.0

Customer did not leave a comment.

Loc D. 
Rating:
5.0

No comment

Steve N. 
Rating:
5.0

This facility was very professional and sweet! All the staff I came into contact with were really helpful and amazing! Great job guys!

Whitley S. 
Rating:
5.0

Customer did not leave a comment.

ELVIS R. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
1.0

Customer did not leave a comment.

Keisha Harp H. 
Rating:
5.0

Wonderful customer service, they went beyond the call of duty

CHRISTOPHER E. 
Rating:
5.0

Customer did not leave a comment.

Yessy G. 
Rating:
5.0

He was so nice and helpful to us.

Brandy D. 
Rating:
5.0

Customer did not leave a comment.

khadija S. 
Rating:
5.0

Easy in and out process, very happy with your services.

john V. 
Rating:
5.0

Customer did not leave a comment.

Deron T. 
Rating:
5.0

Excellent customer service. The representatives were easy to talk to, reasonable, and followed up during the reservation to ensure things would go smoothly.

Andre G. 
Rating:
5.0

Customer did not leave a comment.

Miriam R. 
Rating:
5.0

Customer did not leave a comment.

KAMAL E. 
Rating:
4.0

Customer did not leave a comment.

Loretta T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demesha W. 
Rating:
5.0

The attendant, Donte, was professional, courteous, patient, and personable. All went well. Thank you!

Karim A. 
Rating:
5.0

The lightskin lady with the cornrows braids, was very helpful and kind. I think she is the manager because she knows her stuff.

Nancy A.  |  First Impressions 
Rating:
5.0

Every staff member was real cool and helpful every time I can to my unit or had questions. I was renting when the first floor flooded. We were very upset about the flood because we lost irreplaceable items but we understood that it was the staffs fault or Uhaul’s fault. But they inventoried all all of belongings moved us to a unit upstairs and when we made it up there to see the damages they where very pro active in seeing that all there customers where taken care, even patiently dealing with the rude ones. I was impressed with they way they handled that situation. ( I paid for the insurance so we where reimbursed but we lost a lot of cool books). I don’t remember any ones names but for everyone that worked there between July 21-March 22 y’all where A1 in my book and my wife and I thank you for your excellent customer service

DERELL H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Eric I. 
Rating:
4.0

Customer did not leave a comment.

Cherease A.  |  First Impressions 
Rating:
5.0

Mrs Sabrina an Mrs P was the best. Very informative an helpful with anything thing needed. If i can give them individual stars. They will have 10 a piece from me. They made my move to Houston very helpful an more calm. -Gil

Tolis V.  |  Overall Experience 
Rating:
5.0

Everything from the initial move from Atlanta to Houston was smooth. My things were kept safe at the UHAUL facilities. Christina & Lisa w/ U-HAUL CO 11300 S SAM HOUSTON PKWY W, was very friendly & helpful! She was amazing! Thanks for all you do UHAUL! you guys ROCK! Will definitely refer and tell friends and family about services and customer service! It good to be back home. :):)

Rachel P. 
Rating:
5.0

Customer did not leave a comment.

Faizan S.  |  First Impressions 
Rating:
5.0

Great Team! Best Uhaul experience ever! Give this team raises, they make Uhaul look good!

Taylor M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole D.  |  First Impressions 
Rating:
5.0

Very helpful workers

Conswella V.  |  First Impressions 
Rating:
1.0

My wife had made a reservation online to move our stuff from Austin to Houston. We took advantage of getting the one month free storage unit because we needed somewhere to store our things and when got to the facility in south Stafford (to be specific) they had given up our storage unit, that we rightfully reserved and when we tried to see if they had anything else available they told us they didn’t. The employees that work there were completely incompetent they knew gave up my locker but were beating around the bush until after I got off the phone with the manager. (She goes by Mrs. D) she told me she had found another facility that had the storage locker that we needed which was 9 minutes away however I find it disappointing that this particular place conducts business like that. I will never be using that place or recommending anyone to this place.

Kirk E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALESIA DENICE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOI J.  |  Overall Experience 
Rating:
5.0

Ms. Sabrina Jones is awesome. She was very transparent when I needed a question asked or advice.

TAVASHA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mona Deshannan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yoshea J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

feliciana m.  |  Overall Experience 
Rating:
5.0

Greatly appreciated service

TODD L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tashune e.  |  First Impressions 
Rating:
5.0

The night/evening staff was very informative and made it easier for me to navigate around facility.....

Erik T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LORENZO R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca B.  |  First Impressions 
Rating:
5.0

This storage facility was way better than any of the storage places I’ve used before. I did not get climate control yet it felt like it. There where many benefits that outweigh any of the concerns I had. The only concerns where the lack of toilet paper, drying paper or hand soap in the mens restroom.

LOUIS O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEREK G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason P.  |  Overall Experience 
Rating:
5.0

Great service

KEITHLEY F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAUREEN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  Online Move In 
Rating:
4.0

The staff were so amazing and friendly. Even the mechanic came out and gave me a tip on getting the tow dolly off of my wheel because it was stuck. Appreciate them!

Adam R.  |  First Impressions 
Rating:
5.0

Jordan the general manager was extremely helpful took care of me with my reservations and changes I needed. Even helped me with boxes to my car!

Priscilla O.  |  First Impressions 
Rating:
5.0

By far this is the best storage facility. I’ve never had carts to use on site to move things from the vehicle to the storage, and climate control is a big plus. This will be the only storage facility I will use for now on as long things only get better and not degrees.

Richard T T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodriguez A.  |  First Impressions 
Rating:
2.0

All my stuff has roaches needs better pest control

KENNY C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SONYA P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sweet s.  |  Overall Experience 
Rating:
5.0

Excellent Customer Service! I have no idea how a company found this many pleasant people to work at one location, but every person I encountered was exceptional!

kimberly s.  |  Overall Experience 
Rating:
4.0

All was great.

LASONIA L.  |  First Impressions 
Rating:
5.0

Muy buenas condiciones e instalaciones Pero un poco caro el precio

Raul T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tressa P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jermaine B.  |  Overall Experience 
Rating:
5.0

Very good Service at this uhaul.

Joseph F O.  |  Overall Experience 
Rating:
5.0

Staff was friendly and courteous. I appreciate everything including the help

Alicia B.  |  Overall Experience 
Rating:
5.0

Me gusta como tratan al cliente

SANTIAGO R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emma C.  |  Online Move In 
Rating:
5.0

Sabrina was fantastic when an employee was rude to me I was upset I have always used uhaul ..but Sabrina was the one that made the difference I even offered her a job and she turned me down.. I would go back because of my experience with her..

Elizabeth H.  |  Overall Experience 
Rating:
5.0

Didn't like them telling me I was getting extra Miles (230) but it wasn't notated. Also they were giving me an extra day & according to the Staff at Mesa Rd., all of that wasn't Noted towards my Acct. That meant I had to pay an extra $400 for Movers because the original Movers weren't available to Move me a day earlier & that's not fair qhat U-haul did to me. In the end, my kids helped to Move me, ask the Staff at the Storage location. It took us forever...late, but overall everything was well until i got to the Auto Transport. Being a "gentle" female, I sisnr quite understand the "hookup" for my Vehicle. I didn't feel comfortable about the connection so I didn't Transport my Vehicle, so I rented it for nothing. However, allll the we Staff Members at Mesa Rd U-haul & 11300 S. Sam Houston Parkway were EXCELLENT...KUDDOS & THANKS to all.

Pamela S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Myrtle R.  |  Overall Experience 
Rating:
5.0

Gary was extremely helpful and friendly!

nykole d.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful

MARIE O.  |  First Impressions 
Rating:
5.0

Julia, Gary, Steven and Christian are great!

Brandance B.  |  First Impressions 
Rating:
5.0

This facility treated me like family. The manage got up in the middle of the night and unlocked the storage unit. He drove 1 hr away to help me with moving my daughter back to school. I worked late due to Covid and had to get on the road early, so he came that night from home to help me. It made a world of difference .

JAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa N.  |  Overall Experience 
Rating:
5.0

Tray was amazing!

Crystal J.  |  First Impressions 
Rating:
5.0

This location was, by far, my favorite. The staff is very friendly and I loved the automatic doors and the storage unit that comes with the lock. I also love the alarm system and the extra carts to help you move in. It definitely cut down my move time.

Salaadin W.  |  First Impressions 
Rating:
4.0

the facility was clean but my storage unit was not clean and it had another person's furniture and boxes.

Loretta T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie J.  |  Overall Experience 
Rating:
5.0

Their courtesy carts really made moving out of the storage unit a breeze and there were always plenty available. This really made a difference in my first time using storage. The facility was always clean. I also really liked their drive in area, where I could load and unload out of the Houston sun. Thank you Steven and team!

Julia H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vanilla B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Khiante J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rovena O.  |  First Impressions 
Rating:
5.0

Above average!

WALTER J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa N.  |  First Impressions 
Rating:
5.0

Keep up the good work 😊

Claudette C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMBER L.  |  First Impressions 
Rating:
4.0

The staff could be a little better

Warren L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia J.  |  Overall Experience 
Rating:
5.0

The manager, Steve, is a great customer service manager. The place is very clean.

KYLE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

XIN X.  |  Overall Experience 
Rating:
3.0

As stated on contract I moved in on the 31st but was first given payment due date of the 29th. I told the lady that wasn’t fair as my move in date was the 31st. She then changed it to the 30th but I’ll still be paying a day earlier due to the fact that I moved in on the 31st. And I wasn’t offered anything to change date to the 1St. I get paid on the 1st of the month. Just don’t think it’s FAIR!

Christina H.  |  First Impressions 
Rating:
5.0

The Young Men at the service desk was very helpful and very informative.

Joseph F O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Armine E.  |  Overall Experience 
Rating:
5.0

Por un amigo.

Adonis M.  |  First Impressions 
Rating:
5.0

This rating is based on having Steven’s exceptional service. He’s polite, professional and very knowledgeable about the U-Haul experience. I would not have come back to the store had it not been for him!

Bonnie J.  |  First Impressions 
Rating:
5.0

Everything was awesome and very nice and clean I would recommend to anyone needed a storage

Regina J.  |  Overall Experience 
Rating:
5.0

The male that helped me was GREAT!!! Explanded everything and was very understanding while dealing with a older customer. He deserve a bonus.

JAN C.  |  First Impressions 
Rating:
1.0

Storage damaged and no direct communication

ZHIQUN W.  |  Overall Experience 
Rating:
5.0

Steven Davis is the best!

HAITHAM S.  |  Overall Experience 
Rating:
5.0

I needed a bigger unit l. the switch was quick and easy. Very secure!

doylenisha s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

caneshawa g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yolanda h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Erisha R.  |  First Impressions 
Rating:
5.0

Steven goes above and beyond to extend great customer service

Dora B.  |  First Impressions 
Rating:
5.0

Me pareció muy buenas las instalaciones Y muy limpia, y el servicio excelente

Raul T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark C.  |  First Impressions 
Rating:
5.0

I have always had great customer service here. It is a very clean, organized, and very professional Uhaul location. The woman who took care of me did an awesome job. I have dealt with several people here and have always felt like they treated me like a king,

KYLE H.  |  First Impressions 
Rating:
3.0

The storage had roaches, I had to give my furniture to the salvation army.

Nancy A.  |  Overall Experience 
Rating:
5.0

Attendant was extremely friendly.

Valeria H.  |  First Impressions 
Rating: