Customer Reviews for U-Haul Moving & Storage at Beltway Southwest

1073 reviews

11300 S Sam Houston Pkwy W   Houston, TX 77031

(281) 407-2750

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 407-2750

11300 S Sam Houston Pkwy W
Houston, TX 77031

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I needed a bigger unit l. the switch was quick and easy. Very secure!

doylenisha s.  |  First Impressions 
Rating:
3.0

After once again 2 stops to get it dropped off uhaul you need to get your shit together

DOUGLAS W. 
Rating:
5.0

please fill gas tanks up to full mines was 1/4 and needed to stop for gas during my trip. Great customer service fast and easy return. Truck and storage in the same location! Awesome !

Doylenisha F. 
Rating:
3.0

Customer did not leave a comment.

CEDRIC W. 
Rating:
2.0

Trailer was supposed to be ready for pickup at 9AM. I got there a couple minutes before 9AM and waited for 25 minutes before someone showed up to open the store.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

caneshawa g.  |  Overall Experience 
Rating:
4.0

Thank Jenny so much who helped me make this reservation and who directed me to this pickup location. She made it so easy and convenient for me.

Fangzhong T. 
Rating:
5.0

Customer did not leave a comment.

Hector D. 
Rating:
1.0

Customer did not leave a comment.

Douglas H. 
Rating:
4.0

Customer did not leave a comment.

ROY U. 
Rating:
5.0

Customer did not leave a comment.

yolanda h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Erisha R.  |  First Impressions 
Rating:
5.0

Steven goes above and beyond to extend great customer service

Dora B.  |  First Impressions 
Rating:
5.0

Me pareció muy buenas las instalaciones Y muy limpia, y el servicio excelente

Raul T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia T.  |  First Impressions 
Rating:
1.0

Have a truck ready when you reserve it

KARL LEONARD N. 
Rating:
5.0

Customer did not leave a comment.

DELANA J. 
Rating:
5.0

Keep up the good work.

Cecilia T. 
Rating:
5.0

Customer did not leave a comment.

Mark C.  |  First Impressions 
Rating:
5.0

Great job keep up the good work the service is excellent friendly and fast

EVELYN H. 
Rating:
5.0

Customer did not leave a comment.

JUAN O. 
Rating:
5.0

Rental was ready to pick up at the time reserved, return was very efficient. Very clean facility, very well stocked. Staff was great to work with.

Mary F. 
Rating:
2.0

People were not very friendly

MICHAEL S. 
Rating:
4.0

faulty equipment gave me you

THOMAS A. 
Rating:
5.0

I have always had great customer service here. It is a very clean, organized, and very professional Uhaul location. The woman who took care of me did an awesome job. I have dealt with several people here and have always felt like they treated me like a king,

KYLE H.  |  First Impressions 
Rating:
5.0

Truck leaks during heavy rain. Water runs down seatbelt to driver's back.

Stephen D. 
Rating:
1.0

Went to pick up my cargo van rental. Sign outside said to call when you arrive, due to COVID and wait for assistance remaining in your vehicle. I did. They forgot I was waiting for 1 hour. My Quoted price over the phone was 10cents lower per mile then what they made me pay. When I completed all paperwork, ready to receive the van, I walked way out into the lot alone with the keys and my paperwork to find that it was literally filthy! I drove up to the entry, and was told sometimes they “are just like that”. The van was being rented for a wedding to move all of the brides personal items, I was so appalled, I insisted they wash the van, So they agreed, and 2-1/2 hours later I was on my way. What a pleasant way to start off your daughter's wedding weekend!

TAMARA S. 
Rating:
5.0

So for everything was good, the help was great from the worker's

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Sydney B. 
Rating:
5.0

Customer did not leave a comment.

Akbar D. 
Rating:
3.0

The storage had roaches, I had to give my furniture to the salvation army.

Nancy A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC F. 
Rating:
5.0

Attendant was extremely friendly.

Valeria H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erick narcisco T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carolyn L.  |  Overall Experience 
Rating:
5.0

The return time was incorrect, and therefore the billing was incorrect. Takes U-Haul customer service a long time to address and correct; can not reach the local rental office.

Shaw D. 
Rating:
5.0

None at this tune.

john j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HATEM SSUBHI A. 
Rating:
4.0

However the tow attachment damaged my vehicle

Peter M.  |  Overall Experience 
Rating:
1.0

Don't touch these guys for hitch installation. I drove 1400 miles from Houston to DC with an incorrectly wired, Uhaul installed trailer hitch and trailer - no brake lights, no running or tail lights. In winter weather. Should have checked it myself, took their word it was wired correctly. The one hour install job took the tech three plus hours. The Uhaul (unmasked!) repair guy in Louisiana threw up his hands and couldn't undo the wiring mess. Finally fixed it at drop off in DC - the Houston guy just screwed up. Worse, the same Houston tech broke my drivers side tail light(inside the trunk, where he apparently tried to pry it open during wiring -noted and photographed by two downstream Uhaul techs - see photo). $325 plus labor Honda dealer estimate to replace. Amazingly, Uhaul management decided it was all my fault (!?) and blew me off. They won't even pay for the breakage, even after I pointed out that if there was pre-existing damage (there wasn't) he would surely have noted it. Worse still, the original quote for the hitch was raised and raised again at checkout- until I complained and they adjusted somewhat. Ok I understand some adjustment, but this was over the top. UHaul corporate via customer service promised to make things right, but never called back as promised. When I finally called, they passed me off to file an insurance claim which went no where. Their customer service people are sweet, sympathetic and good listeners. But... are overruled by “management”. They have a slick operation, except for safety orientation and customer orientation. Never had problems with Uhaul before. I'm talking 40 years. Give these guys a pass. If you must, triple check everything and be prepared to walk when they bait and switch your quote. If you're a safety oriented person like me, stay away.

Steven T. 
Rating:
1.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Jianguo X. 
Rating:
5.0

Customer did not leave a comment.

BRENDA G. 
Rating:
5.0

Customer did not leave a comment.

XIAOJING S. 
Rating:
2.0

Truck was late and unsafe. Had to get a different truck. Ended up getting out of uhaul nearly two hours late. Still had to pay the movers for the time they waited. Contract contained incorrect information and employee said he couldn't fix it.

jeff R. 
Rating:
5.0

Nothing, the crew that help that day help as if my life depended in their help even when i got there 5 min before closing.

FERNANDO A. 
Rating:
2.0

We came on 2/5/2021. Got that before appointment time and had a hard time doing the contactless and verification. Kimberly was there and we tried to get assistance. We walked in was not greet with a smile but an eye roll attitude and smack of the lip when told what happened and what we needed to be done. Tried doing the it again because I needed to show her my driver license and explain that we have the paper copy from the DPS with renewal. She processed to say she closed and her computer was down. This was 15minutes before closing. Her customer service is horrible and an horrible representation of a person for UHAUL. The guy that was there dealing with the equipment and return of vehicle was very pleasant. He tried to assist with locating another location. Ms.Kimberly need to go back to training for Customer Service.

CHERIS C. 
Rating:
5.0

Excellent service and excellent knowledge

Andre G. 
Rating:
4.0

Customer did not leave a comment.

MELODY P. 
Rating:
5.0

Nothing every knowable

Andre G. 
Rating:
5.0

Customer did not leave a comment.

Romolo R. 
Rating:
4.0

Customer did not leave a comment.

Nathaniel G. 
Rating:
5.0

Customer did not leave a comment.

KATRINA N. 
Rating:
3.0

IMPROVE YOUR INTER-COMPANY COMMUNICATIONS! There is a huge disconnect between the electronic process, the service reps in the store, the person at the counter and whoever is supposed to get the truck ready. It's like no one is reading that one piece of paper that has the customer request for a damn appliance dolly even though I asked for it on FOUR different occasions. Oh and don't get me started on getting wrong quotes on the prices. SMH. It's like I babysat all of you during this process.

Jean G. 
Rating:
5.0

Steve, the manager, was terrific. Made my day and best experience ever. Definitely recommend this location.

ELENA S. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
5.0

everything was great.

ROBYN S. 
Rating:
5.0

The gentleman helping me was very nice, professional, and helpful.

Randal D. 
Rating:
5.0

Ken the manager was nice and was helpful with help guiding me witb the storage facility.He went above and beyond after-hours, thank you.

NANCY LEWECHI A. 
Rating:
3.0

The experience was horrible, I had to Jumpstart the van battery twice. I called and got a reference number

heta-gaye F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
4.0

I had reserved a dolly but was told there wasn't one that I had specifically ask for. Making my move difficult.

Andrew W. 
Rating:
1.0

U-Boxes arrived from Virginia and Jan 12. This facility never notified me. I found out when I called on Jan 29 & was told the U-boxes were there for a week & were ready to be moved to the long term storage facility. I was informed when the boxes shipped, but what happened to notification of arrival? Failure on the part of U-Haul.

Mmarina A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Overall Service was Great Thank you!

DEBRA R. 
Rating:
5.0

Customer did not leave a comment.

Ming Y. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

The manager was awesome. He really worked with me since I had to move out of my townhome last minute due to foundation repair. I was able to get the storage I needed and rent a truck without breaking the bank. If anyone needs a storage or rent a uhaul truck, please use this location. Thanks

EUNICE FAYE A.  |  Overall Experience 
Rating:
1.0

My pickup was set up properly and I was unable to puck up at that location and had to pickup 40 miles farther away. Costing me fuel, time and miles that I was charged for.

Chad J. 
Rating:
5.0

It was quick fast and easy thank you so much

STEPHANIE H. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP H. 
Rating:
5.0

Customer did not leave a comment.

Jamal H. 
Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
5.0

When I initially went to this location to purchase boxes on 12/30 around 6pm my experience was wonderful. The front desk guy was amazing and welcoming. He was so wonderful as well as his peer a female. When I picked up my truck on Saturday 1/2 around 10:00 am Davrick was also nice and helpful. When I returned my truck the same day around 5:30pm - 5:45pm my experience was horrible. There was two workers a female upfront workout the counter and a male handling the returns. They were both RUDE !! The male literally skipped over me and served the person behind me .. when approaching the counter to return my keys the woman was so rude to the man before me but was also rude to me and spoke in a condescending tone. I was so upset of how horrible their customer service was. I would never use this sire again simply because of those two. They do not deserve their jobs .. their peers were excellent those two were pure garbage and a embarrassment to the company

HEATHER W. 
Rating:
5.0

Guy was friendly and easy to communicate with.

Mary L. 
Rating:
1.0

Truck leaked and damaged much of my merchandise

KEVIN B. 
Rating:
5.0

I appreciate the extra care from the staff. It was very nice to have such great customer service.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

HAROLD W. 
Rating:
5.0

Customer did not leave a comment.

HAROLD W. 
Rating:
5.0

Staff at this location is very courteous and professional. We rent at this location regularly, and never had a bad experience.

Lam N. 
Rating:
5.0

All of the employees knew what they had, how to use it, and exactly how to set up everything.

KAMARIO W. 
Rating:
5.0

Nothing ro improve. Perfect experience. Thank you!

Kimber R. 
Rating:
5.0

Steven Davis is very kind and helpful!

Juan A. 
Rating:
5.0

Customer did not leave a comment.

Ebony W.  |  Overall Experience 
Rating:
4.0

Returned after hours; didn't interact with staff.

Jada C. 
Rating:
5.0

This is more of a full service location.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

tracey A. 
Rating:
5.0

Customer did not leave a comment.

Lam N. 
Rating:
5.0

Customer service agent was one of the best I've ever met. He was thorough with ensuring the trailer was correctly connected to my vehicle.

Edward T. 
Rating:
5.0

Convenient to have 24 hr return. Family emergency required return early.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Alva C.  |  Overall Experience 
Rating:
5.0

Every step of the rental process, pickup and return was so easy. I don't think there is any improvement needed.

CHRISTINE K. 
Rating:
5.0

Continue to be courteous,and helpful as always.

MICHAEL C. 
Rating:
5.0

The gentleman that waited on me the morning I picked the trailer up needs to be commended for the service and attitude he set forth for himself and the uhaul company. He was without a doubt the nicest man I have every delt with when renting equipment. If there is a way for you as a company to commend him you owe it to him to do so !! According to my contract I believe his name was Joshua Smith. Upon returning the trailer Mr. Smith and Mr Charles Crawford II were again FANTASTIC. Both gentleman are to be COMMENDED for their service. Melvin Becker

Melvin B. 
Rating:
1.0

Customer service employee was so rude can not believe how much for vehicle i went from pick up in Houston to Rosenberg. 60 dollars. Pick up a 3 an brilung back at be fore 5 an guy had store lock an told me I had to check it out myself.He was in a bad mood an aggravated because I ask him questions an kept telling me I got go. Well I needed to go to that y I got there before 5 but store was lock i knock on doors

CRYSTAL O. 
Rating:
5.0

Customer did not leave a comment.

Jesus V. 
Rating:
5.0

Smooth process for renting and returning, Thank You . Excellent staff

Amin L. 
Rating:
3.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
2.0

Need more desk workers to expedite transactions. Many Uhaul employees hanging out but I guess very few trained on processing customers. Box truck was dirty on the outside and alignment pulled to the right the entire trip. Extremely tiring fighting the bad alignment over 1000 miles. I believe I should be given a discount for this.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
4.0

I was promised a storage unit with one month free rent upon arrival, and since this is a vehicle carrier, I assumed it was for a spot that would hold the vehicle. However, when I arrived in Colorado, no storage unit for a vehicle was available. So why would I need a smaller unit.

Howard M. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

Charles was great at check out when I rented the truck. Also Tera was great when I drop off the truck. Excellent customer service at this location. The guy at the Southwest freeway location was excellent in finding the size truck I needed and booking it for me. 10 out of 10 all around.

daniel D. 
Rating:
5.0

Customer did not leave a comment.

walter C. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Excellent customer service

KAMORU A. 
Rating:
3.0

Customer service and relations is lacking. Unfriendly bordering rude representatives. I use this location because there are many motorcycle trailers available. I can deal with unfriendly. I really don't care. Others may though.

RICHARD S. 
Rating:
5.0

In and out with no problems, guys were very helpful, I'll be back.

Henry B. 
Rating:
5.0

N/A

Amzy H. 
Rating:
2.0

They lost the keys to the original truck and had to put me in a different one. The truck they gave me had dried soda or something sticky in the cup holder.

Markeisa B. 
Rating:
3.0

I was given the biggest run a round to get to this location. No one ever gave me an address, went to two different locations before finally getting here. Then this guy doesn't even acknowledge me. I have rented from uhaul on numerous occasions and rented storage and this is the first time I was treated so badly. In person and on the phone.

Lugene S. 
Rating:
5.0

Customer did not leave a comment.

Tricia M. 
Rating:
5.0

Very efficient communications and friendly service and personnel. Great personnel, in fact. Just great to do business with.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Leroy S. 
Rating:
5.0

Steven was very helpful and I was very happy with how he went above and beyond to help me. The only issue I had, which was no fault of Steven's, was at the last minute, I had to go to another location to pick up the car transporter.

Robert N. 
Rating:
5.0

Service was good and very helpful.

Julie H. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
4.0

Faster service

DENZAL L. 
Rating:
5.0

Customer did not leave a comment.

Alma G.  |  Overall Experience 
Rating:
5.0

Awesome Customer Service. Very accommodating.

Alma G.  |  First Impressions 
Rating:
5.0

Josh and Charlie were amazing!!! They were super busy, but was sure that everyone who came in were acknowledged and helped with what they needed. I love this location. I see why it’s always so busy!

Shalonda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Feeras K.  |  Overall Experience 
Rating:
3.0

the staff just added the storage part to the property and they were not fully trained to complete my registration, but they nee to charge my card. Even though online showed my 1st month to be free. Also due to lack of air conditioning i had to get a non climate unit which was less than the one on hold for me. Also i still dont have access to my unit. Cuz the staff did not know how to issue it correctly. And i havent been able to get bsck up there due to my work. Cuz i did inform staff , due to yhe difficulties in completing my rental. It was no issue to return the next day. But again unforeseen issues with my job has prevented mecto return. So overall below avg, but the staff was very polite. So i will return, just dont know when.

koya H.  |  First Impressions 
Rating:
5.0

Great experience would always recommend!

Feeras K.  |  First Impressions 
Rating:
1.0

I had significant issues accessing my uBox and the location never contacted me. I had to call the corporate office several times. I was told that a manager would call me back but haven’t been reached.

Evan R.  |  Overall Experience 
Rating:
5.0

THE TEAM AT THIS FACILITY WAS AWERSOM! Julia was very helpful and did her job very well, Marcus was a super hero loading my u-box and helping me on my way. They will have my frequent moving business.

Gary A.  |  Overall Experience 
Rating:
5.0

over all experience is great

Reynaldo L.  |  Overall Experience 
Rating:
5.0

The service at the facility was great, However overall Uhaul was extremely difficult to work with

Jackson B.  |  Overall Experience 
Rating:
1.0

Terrible, stay away! Had U-Boxes in storage, move-out turned into a nightmare. Despite multiple phone calls days and weeks in advance, boxes were not ready for pickup when moving helpers showed up.

Jonathan H.  |  Overall Experience 
Rating:
5.0

great

Barry B.  |  Overall Experience 
Rating:
5.0

All personnel are pro's....thank you!

FRANK B.  |  Overall Experience 
No reviews have been submitted for this location.

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