Customer Reviews for U-Haul Moving & Storage at Beltway Southwest

1,489 reviews

11300 S Sam Houston Pkwy W   Houston, TX 77031

(281) 407-2750

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 407-2750

11300 S Sam Houston Pkwy W
Houston, TX 77031

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Returning the truck took close to 20 minutes. There are signs telling you to wait in the vehicle. No one ever came out to the truck. Inside I waited, while another customer was being attended to. After 10 minutes, the 1 employee that was there, paused her transaction with that customer only to tell me, just leave the key and they would email me my receipt. Which I did even though I am owed a $400 refund. I couldn't wait for an hour returning the truck.

JASON T. 
Rating:
4.0

I didn't visit the Sam Houston location so I cannot rate the actual location

Yolanda B. 
Rating:
5.0

Customer did not leave a comment.

Maryam J. 
Rating:
5.0

Customer did not leave a comment.

MANSOOR S. 
Rating:
5.0

Customer did not leave a comment.

DEREK G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VAughn W. 
Rating:
5.0

Customer did not leave a comment.

Cecelia W. 
Rating:
5.0

Customer did not leave a comment.

Jason P.  |  Overall Experience 
Rating:
5.0

When a customer rents a piece of equipment make it easier to communicate the location of the rental location. Thanks

MORRIS M. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
2.0

Staff was rude and unpolite, Customer Service is the backbone of organizations.

LIJU V. 
Rating:
3.0

I thought that when I rented a 20' enclosed truck that the floor space was 20'. The item that I was moving had to hang out the door.

TILMAN G. 
Rating:
5.0

The team has always been very helpful. Sometimes short handed but that does not affect their attitudes

Donald D. 
Rating:
5.0

Entered all the info online when reservation made, but still had to go inside and stand in slow line. Set up a quick checkout for returning guests that are on record.

STEVEN C. 
Rating:
5.0

Very helpful and competent staff, especially Sabrina.

LONG N. 
Rating:
5.0

VERY easy and quick rental process.

Andrea J. 
Rating:
5.0

Great service

KEITHLEY F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAUREEN S.  |  First Impressions 
Rating:
5.0

Customer service was excellent. The facility well organized and stocked.

SONNI P. 
Rating:
5.0

Customer did not leave a comment.

Andy A. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD W. 
Rating:
5.0

Very friendly

Saril T. 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JIMY G. 
Rating:
4.0

The staff were so amazing and friendly. Even the mechanic came out and gave me a tip on getting the tow dolly off of my wheel because it was stuck. Appreciate them!

Adam R.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

DAVID LEE S. 
Rating:
5.0

Customer did not leave a comment.

BOWEI W. 
Rating:
5.0

Customer did not leave a comment.

MEGAN M. 
Rating:
1.0

Lady running store was very rude and deamening. Had alcohol on her breath. Her name is du ann, just terrible to customers and her employees. I will go to the other locations as i did go to beltway 8 10 mins. Away instead. Great service...night and day difference

CONSTANTINOS T. 
Rating:
5.0

Jordan the general manager was extremely helpful took care of me with my reservations and changes I needed. Even helped me with boxes to my car!

Priscilla O.  |  First Impressions 
Rating:
4.0

Put up signs on which gas to use in the trucks

JOHNNITRA G. 
Rating:
4.0

Not much. They were nice, efficient and helpful. Smiled

LESLEY W. 
Rating:
5.0

Customer did not leave a comment.

BRYAN B. 
Rating:
5.0

Professional and friendly

Leslie P. 
Rating:
5.0

Customer did not leave a comment.

AUGUSTUS S. 
Rating:
4.0

The customer service reps were very courteous and professional. The Trailer had dirty socks and trash in it. Clean equipment out before leasing to next customer.

SONNI P. 
Rating:
5.0

great service thanks

JOHN EDWARD J. 
Rating:
5.0

The location reps were very helpful in getting the documents ready and helping me hookup the trailer. Went very well.

JOSEPH J. 
Rating:
5.0

Service has been great everyone is professional , proficient And friendly

LESLIE H. 
Rating:
5.0

Customer did not leave a comment.

MILO A. 
Rating:
5.0

Thenyou

SANTIAGO R. 
Rating:
1.0

Went into the UHAUL store in Houston and the Customer Representative completed our reservation and took our payment. We thought everything was fine until I got into the car and looked at the email the gentleman had sent. The UHAUL rep put the wrong date. He put todays date vs tomorrow like we had asked for. So we went back into the store and as I was walking in a woman ( the assistant manager) shouted we are working on fixing it right now what date and time. I provided the time and date and she said she would fix it once she got back. We left the store and went home. About 3 o'clock I got a text and and email saying that our reservation was not confirmed because the equipment was not available. I called the location was on hold for 20 minutes and the assistant manager got on the line and explained that they had made a mistake and cancelled our reservation because no equipment was available. I told her y'all took our money already and she said they reversed the payment WE HAVE STILL YET TO RECEIVE A REFUND. She did get the UHAUL for us but she never called and confirmed like she said she would. This place was unorganized and careless. Our account was out in overdraft because of UHAUL employees mistake. Worse experience I have ever had with UHAUL. And, because of the lack of empathy and competence of the employees at this location I will not use services again nor will I recommend to family and friends.

JEFFERY B. 
Rating:
5.0

VERY HELPFUL PEOPLE. Quick return with no hassles.

Brian A. 
Rating:
5.0

Make sure ALL vehicles maintenances are up to date, so that no one have to experience the "check engine" light coming on.

JACQUELINE S. 
Rating:
5.0

Customer did not leave a comment.

GARRY P. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

Will be dropping truck and toter there first of February.

GARY R. 
Rating:
5.0

By far this is the best storage facility. I’ve never had carts to use on site to move things from the vehicle to the storage, and climate control is a big plus. This will be the only storage facility I will use for now on as long things only get better and not degrees.

Richard T T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIGUEL L. 
Rating:
5.0

Customer did not leave a comment.

Raymond W. 
Rating:
5.0

Lynn is absolutely amazing !!!

CELESTE C. 
Rating:
4.0

Customer did not leave a comment.

EMILEY H. 
Rating:
5.0

Customer did not leave a comment.

LAQUITA L. 
Rating:
5.0

I had 2 representatives come out to greet me, called me by my name. And expeditiously unhooked the trailer and had me on my way. Great customer service.

Corey E. 
Rating:
5.0

Customer did not leave a comment.

Tena C. 
Rating:
5.0

Customer did not leave a comment.

LESLIE H. 
Rating:
5.0

I am very happy with the service I received on 12/15/21. Everyone was helpful and friendly.

MARY H. 
Rating:
5.0

Good service the manager excellent

WILFRIDO M. 
Rating:
5.0

Very friendly and helpful ladies to deal with.

FREDERICK C. 
Rating:
4.0

Customer did not leave a comment.

abul A. 
Rating:
5.0

Customer did not leave a comment.

Stephanie N.  |  Overall Experience 
Rating:
5.0

My UBox lock was broken by UHaul because it was delivered to the wrong person at some point. The staff at UHaul could have been more careful.

WARREN J. 
Rating:
5.0

Customer did not leave a comment.

TSZFUNG BENJIMIN N. 
Rating:
5.0

Customer did not leave a comment.

STUART J. 
Rating:
5.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Nothing!!! Great experience all the way around!

LUZ L. 
Rating:
4.0

I reserved 2 dollys but when I picked up truck they had none-and no call to tell me so I could find elsewhere before move. Had to do move without and took 2 hours longer than should have costing me $300 more for labor help. Truck rode worse than a hay wagon. Rode like no shocks. Paid $200 estimate on mileage but final cost was only $138-$200 was still charged on credit card. Ripoff.

EUGENE S. 
Rating:
5.0

Everything was quick and pleasant. Jordan was extremely pleasant to deal with…

ROBERT B. 
Rating:
5.0

Sabrina,Jordan & Priscilla were excellent! Sabrina's personality,disposition & willingness to assist were exceptional.Jordan went out of his way to assist. Thanks you all!

VICTOR R. 
Rating:
5.0

Customer did not leave a comment.

LALO M. 
Rating:
5.0

Customer did not leave a comment.

Rodriguez A.  |  First Impressions 
Rating:
5.0

very nice all around, would use again

Pawel M. 
Rating:
5.0

Customer did not leave a comment.

LIONEL G. 
Rating:
4.0

Customer did not leave a comment.

CARY R. 
Rating:
5.0

All good with this experience

Jim C. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Customer did not leave a comment.

Marcus N. 
Rating:
3.0

I was sent to another location then had to return to this location based on staff not correctly checking for reservations

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Reynaldo D. 
Rating:
4.0

I had to go eat way out of my way to return the rental back to this location instead of another U-Haul location. Very dissatisfied

STEVEN F. 
Rating:
5.0

Customer did not leave a comment.

Alejandro P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY T. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA C. 
Rating:
5.0

Customer did not leave a comment.

BOBBY M. 
Rating:
4.0

Setup a service for delivery when people are outside of the normal 40 minute delivery area. I spent hours on the phone and driving back and forth to the location to get my 6 of my 8 uBoxes delivered to my home. I really appreciate the help I received from Steven Davis, Jordan Lewis, and LIsa (forgot her last name). It was unfortunate I had to fight to get this to happen after spending over $10,000.

Thomas A. 
Rating:
2.0

All my stuff has roaches needs better pest control

KENNY C.  |  Overall Experience 
Rating:
4.0

Always awesome. Love UHAL

REGINALD H. 
Rating:
3.0

Customer did not leave a comment.

SONYA P.  |  Overall Experience 
Rating:
2.0

Charged me an extra fee for gas. We replaced the gas just before turning it in. Money was never placed back into my account.

Eric D. 
Rating:
3.0

All was well except they overcharged me for gas because I did not place the meter on the correct level, although the picture clearly showed the return was more than the checkout gas level. Also never responded to my email.

WAYNE M. 
Rating:
4.0

Customer did not leave a comment.

sweet s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek D. 
Rating:
4.0

Check in took a bit longer than I was used to and the vans front driver's side tire was at 1/2 the pressure of the other 3 and I had to have air added . At checkout Sabrina made sure I was getting the best early return options available.

LYNETTE M. 
Rating:
5.0

Excellent Customer Service! I have no idea how a company found this many pleasant people to work at one location, but every person I encountered was exceptional!

kimberly s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTURO R. 
Rating:
5.0

moving center employees were great, in and out in a record time....

james C. 
Rating:
5.0

Customer did not leave a comment.

BRIDGET W. 
Rating:
4.0

All was great.

LASONIA L.  |  First Impressions 
Rating:
5.0

My visit was 1st rate

Kevin L. 
Rating:
5.0

nothing very happy

dawn R. 
Rating:
3.0

You should tell people about toll charges before they leave

alicia T. 
Rating:
5.0

Very professional service !!!

PEDRO G. 
Rating:
3.0

Customer did not leave a comment.

NAKIA J. 
Rating:
5.0

ya'll are doing a great job. Thanks

Mozell C. 
Rating:
5.0

Muy buenas condiciones e instalaciones Pero un poco caro el precio

Raul T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Krista B. 
Rating:
4.0

If you give a customer a pick up time at 8am make sure the truck is ready if the place isn't opened. Had to wait an hour to get the truck

TRACEY A. 
Rating:
5.0

Same as other location. Nothing, went smoothly. Your agent was friendly, informative and very helpful

JOHNNIE L. 
Rating:
5.0

Same, don't change anything

WILLIE L. 
Rating:
5.0

Customer did not leave a comment.

Tressa P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jermaine B.  |  Overall Experience 
Rating:
5.0

Super friendly. That location is full of pros. I have dealt with many U-Haul locations over the years and this one is fantastic! Caring Professional Knowledgeable Helpful Fisher - 281-794-2361

Patrick Y. 
Rating:
2.0

Up until now I had always had good experiences at this location. This time I could not get the uhaul.com deal to work right on my phone to check in/out, kept going in a loop. The truck I rented had a significant vibration above 35 mph or so. After a short stint on the highway, I opted to use side roads to be able to keep my speed low enough. This cost me a good amount of time. Then I was billed for more mileage than I used, but that issue did get resolved after a few attempts to speak with someone. One person on the phone took me saying “I'm being screwed” to be an invitation to be super rude to me on the phone, very professional. When I'm at work I can't chastise customers when they're upset, my company must be odd….While it all worked out in the end, I'm not sure I'll ever be doing business with uHaul again.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN F. 
Rating:
4.0

Please train neighborhood location how to utilize computer to generate return receipt or equipment ret. I returned a car transport trailer to your neighborhood drop off at 5615 Wayside in Houston October 7th, the same day that I picked it up. I now have a pending charge of $443.30 made on October 22 from that location. It's obvious that errors were made at that location regarding the equipment return and proper return protocol. The agent at that location admitted that he didn't know how to enter the information on the UHaul site.

SHARRON T. 
Rating:
4.0

Customer did not leave a comment.

PHELON T. 
Rating:
5.0

Me gusta como tratan al cliente

SANTIAGO R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emma C.  |  Online Move In 
Rating:
5.0

Didn't like them telling me I was getting extra Miles (230) but it wasn't notated. Also they were giving me an extra day & according to the Staff at Mesa Rd., all of that wasn't Noted towards my Acct. That meant I had to pay an extra $400 for Movers because the original Movers weren't available to Move me a day earlier & that's not fair qhat U-haul did to me. In the end, my kids helped to Move me, ask the Staff at the Storage location. It took us forever...late, but overall everything was well until i got to the Auto Transport. Being a "gentle" female, I sisnr quite understand the "hookup" for my Vehicle. I didn't feel comfortable about the connection so I didn't Transport my Vehicle, so I rented it for nothing. However, allll the we Staff Members at Mesa Rd U-haul & 11300 S. Sam Houston Parkway were EXCELLENT...KUDDOS & THANKS to all.

Pamela S.  |  First Impressions 
Rating:
5.0

Gary was extremely helpful and friendly!

nykole d.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful

MARIE O.  |  First Impressions 
Rating:
5.0

Julia, Gary, Steven and Christian are great!

Brandance B.  |  First Impressions 
Rating:
5.0

This location was, by far, my favorite. The staff is very friendly and I loved the automatic doors and the storage unit that comes with the lock. I also love the alarm system and the extra carts to help you move in. It definitely cut down my move time.

Salaadin W.  |  First Impressions 
Rating:
4.0

the facility was clean but my storage unit was not clean and it had another person's furniture and boxes.

Loretta T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vanilla B.  |  First Impressions 
Rating:
5.0

Above average!

WALTER J.  |  First Impressions 
Rating:
5.0

Keep up the good work 😊

Claudette C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMBER L.  |  First Impressions 
Rating:
3.0

As stated on contract I moved in on the 31st but was first given payment due date of the 29th. I told the lady that wasn’t fair as my move in date was the 31st. She then changed it to the 30th but I’ll still be paying a day earlier due to the fact that I moved in on the 31st. And I wasn’t offered anything to change date to the 1St. I get paid on the 1st of the month. Just don’t think it’s FAIR!

Christina H.  |  First Impressions 
Rating:
5.0

Por un amigo.

Adonis M.  |  First Impressions 
Rating:
5.0

This rating is based on having Steven’s exceptional service. He’s polite, professional and very knowledgeable about the U-Haul experience. I would not have come back to the store had it not been for him!

Bonnie J.  |  First Impressions 
Rating:
5.0

I needed a bigger unit l. the switch was quick and easy. Very secure!

doylenisha s.  |  First Impressions 
Rating:
5.0

Steven goes above and beyond to extend great customer service

Dora B.  |  First Impressions 
Rating:
5.0

Me pareció muy buenas las instalaciones Y muy limpia, y el servicio excelente

Raul T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark C.  |  First Impressions 
Rating:
1.0

U-Boxes arrived from Virginia and Jan 12. This facility never notified me. I found out when I called on Jan 29 & was told the U-boxes were there for a week & were ready to be moved to the long term storage facility. I was informed when the boxes shipped, but what happened to notification of arrival? Failure on the part of U-Haul.

Marina A.  |  First Impressions 
Rating:
5.0

Josh and Charlie were amazing!!! They were super busy, but was sure that everyone who came in were acknowledged and helped with what they needed. I love this location. I see why it’s always so busy!

Shalonda S.  |  First Impressions 
Rating:
3.0

the staff just added the storage part to the property and they were not fully trained to complete my registration, but they nee to charge my card. Even though online showed my 1st month to be free. Also due to lack of air conditioning i had to get a non climate unit which was less than the one on hold for me. Also i still dont have access to my unit. Cuz the staff did not know how to issue it correctly. And i havent been able to get bsck up there due to my work. Cuz i did inform staff , due to yhe difficulties in completing my rental. It was no issue to return the next day. But again unforeseen issues with my job has prevented mecto return. So overall below avg, but the staff was very polite. So i will return, just dont know when.

koya H.  |  First Impressions 
No reviews have been submitted for this location.

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