U-Haul Moving & Storage at Beltway Southwest

1005 reviews

11300 S Sam Houston Pkwy W   Houston, TX 77031

(281) 407-2750

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(281) 407-2750

11300 S Sam Houston Pkwy W
Houston, TX 77031

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

My pickup was set up properly and I was unable to puck up at that location and had to pickup 40 miles farther away. Costing me fuel, time and miles that I was charged for.

Chad J. 
Rating:
5.0

It was quick fast and easy thank you so much

STEPHANIE H. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP H. 
Rating:
5.0

Customer did not leave a comment.

Jamal H. 
Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
5.0

When I initially went to this location to purchase boxes on 12/30 around 6pm my experience was wonderful. The front desk guy was amazing and welcoming. He was so wonderful as well as his peer a female. When I picked up my truck on Saturday 1/2 around 10:00 am Davrick was also nice and helpful. When I returned my truck the same day around 5:30pm - 5:45pm my experience was horrible. There was two workers a female upfront workout the counter and a male handling the returns. They were both RUDE !! The male literally skipped over me and served the person behind me .. when approaching the counter to return my keys the woman was so rude to the man before me but was also rude to me and spoke in a condescending tone. I was so upset of how horrible their customer service was. I would never use this sire again simply because of those two. They do not deserve their jobs .. their peers were excellent those two were pure garbage and a embarrassment to the company

HEATHER W. 
Rating:
5.0

Guy was friendly and easy to communicate with.

Mary L. 
Rating:
1.0

Truck leaked and damaged much of my merchandise

KEVIN B. 
Rating:
5.0

I appreciate the extra care from the staff. It was very nice to have such great customer service.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

HAROLD W. 
Rating:
5.0

Customer did not leave a comment.

HAROLD W. 
Rating:
5.0

Staff at this location is very courteous and professional. We rent at this location regularly, and never had a bad experience.

Lam N. 
Rating:
5.0

All of the employees knew what they had, how to use it, and exactly how to set up everything.

KAMARIO W. 
Rating:
5.0

Nothing ro improve. Perfect experience. Thank you!

Kimber R. 
Rating:
5.0

Steven Davis is very kind and helpful!

Juan A. 
Rating:
5.0

Customer did not leave a comment.

Ebony W.  |  Overall Experience 
Rating:
4.0

Returned after hours; didn't interact with staff.

Jada C. 
Rating:
5.0

This is more of a full service location.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

tracey A. 
Rating:
5.0

Customer did not leave a comment.

Lam N. 
Rating:
5.0

Customer service agent was one of the best I've ever met. He was thorough with ensuring the trailer was correctly connected to my vehicle.

Edward T. 
Rating:
5.0

Convenient to have 24 hr return. Family emergency required return early.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Alva C.  |  Overall Experience 
Rating:
5.0

Every step of the rental process, pickup and return was so easy. I don't think there is any improvement needed.

CHRISTINE K. 
Rating:
5.0

Continue to be courteous,and helpful as always.

MICHAEL C. 
Rating:
5.0

The gentleman that waited on me the morning I picked the trailer up needs to be commended for the service and attitude he set forth for himself and the uhaul company. He was without a doubt the nicest man I have every delt with when renting equipment. If there is a way for you as a company to commend him you owe it to him to do so !! According to my contract I believe his name was Joshua Smith. Upon returning the trailer Mr. Smith and Mr Charles Crawford II were again FANTASTIC. Both gentleman are to be COMMENDED for their service. Melvin Becker

Melvin B. 
Rating:
1.0

Customer service employee was so rude can not believe how much for vehicle i went from pick up in Houston to Rosenberg. 60 dollars. Pick up a 3 an brilung back at be fore 5 an guy had store lock an told me I had to check it out myself.He was in a bad mood an aggravated because I ask him questions an kept telling me I got go. Well I needed to go to that y I got there before 5 but store was lock i knock on doors

CRYSTAL O. 
Rating:
5.0

Customer did not leave a comment.

Jesus V. 
Rating:
5.0

Smooth process for renting and returning, Thank You . Excellent staff

Amin L. 
Rating:
3.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
2.0

Need more desk workers to expedite transactions. Many Uhaul employees hanging out but I guess very few trained on processing customers. Box truck was dirty on the outside and alignment pulled to the right the entire trip. Extremely tiring fighting the bad alignment over 1000 miles. I believe I should be given a discount for this.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
4.0

I was promised a storage unit with one month free rent upon arrival, and since this is a vehicle carrier, I assumed it was for a spot that would hold the vehicle. However, when I arrived in Colorado, no storage unit for a vehicle was available. So why would I need a smaller unit.

Howard M. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

Charles was great at check out when I rented the truck. Also Tera was great when I drop off the truck. Excellent customer service at this location. The guy at the Southwest freeway location was excellent in finding the size truck I needed and booking it for me. 10 out of 10 all around.

daniel D. 
Rating:
5.0

Customer did not leave a comment.

walter C. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Excellent customer service

KAMORU A. 
Rating:
3.0

Customer service and relations is lacking. Unfriendly bordering rude representatives. I use this location because there are many motorcycle trailers available. I can deal with unfriendly. I really don't care. Others may though.

RICHARD S. 
Rating:
5.0

In and out with no problems, guys were very helpful, I'll be back.

Henry B. 
Rating:
5.0

N/A

Amzy H. 
Rating:
2.0

They lost the keys to the original truck and had to put me in a different one. The truck they gave me had dried soda or something sticky in the cup holder.

Markeisa B. 
Rating:
3.0

I was given the biggest run a round to get to this location. No one ever gave me an address, went to two different locations before finally getting here. Then this guy doesn't even acknowledge me. I have rented from uhaul on numerous occasions and rented storage and this is the first time I was treated so badly. In person and on the phone.

Lugene S. 
Rating:
5.0

Customer did not leave a comment.

Tricia M. 
Rating:
5.0

Very efficient communications and friendly service and personnel. Great personnel, in fact. Just great to do business with.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Leroy S. 
Rating:
5.0

Steven was very helpful and I was very happy with how he went above and beyond to help me. The only issue I had, which was no fault of Steven's, was at the last minute, I had to go to another location to pick up the car transporter.

Robert N. 
Rating:
5.0

Service was good and very helpful.

Julie H. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
4.0

Faster service

DENZAL L. 
Rating:
5.0

Steven gave great customer service

rosevelt A. 
Rating:
5.0

Customer did not leave a comment.

Augusta G. 
Rating:
1.0

Customer did not leave a comment.

NOUHAD J. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo M. 
Rating:
3.0

The customer service was horrible. The employees were rude and only one person was working.

Michealle B. 
Rating:
5.0

Customer did not leave a comment.

Carlos F. 
Rating:
4.0

Customer did not leave a comment.

Eduardo P. 
Rating:
5.0

Customer did not leave a comment.

Landrus F. 
Rating:
5.0

Everyone/ Everything was great

Jimmy E. 
Rating:
5.0

Everything went well, from the reservation to pickup & return

sahara D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES K. 
Rating:
5.0

Customer did not leave a comment.

Eduardo P. 
Rating:
5.0

Great!!

Roy L. 
Rating:
5.0

These generic questions, well how about some customer service questions should be added.

Koya H. 
Rating:
5.0

Customer service I received was unmatched. I'd definitely recommend this location for quick, prompt, and friendly service.

JOHNDELL C. 
Rating:
5.0

Great customer service

TRACEY M. 
Rating:
5.0

Great customer service

JOHN R. 
Rating:
5.0

Keep being great.

Revanishia J. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
3.0

Got charged more than anticipated. The truck was returned at midnight or sunday morning and was charged for a two day rental.

Chinedu O. 
Rating:
5.0

Customer did not leave a comment.

Ricky G. 
Rating:
4.0

Customer did not leave a comment.

DON T. 
Rating:
5.0

Customer did not leave a comment.

Alma G.  |  Overall Experience 
Rating:
5.0

Work on some sort of toll road package-like rental cars maybe. Driving feeders around Houston is so much more time consuming. Otherwise, couldn't have asked for a better experience! Thanks!

Melanie W. 
Rating:
5.0

Customer did not leave a comment.

Ricardo B. 
Rating:
5.0

Great service, very quick and easy!

Krystle Z. 
Rating:
4.0

Customer did not leave a comment.

ERISHA R. 
Rating:
5.0

Customer did not leave a comment.

ALYSSA S. 
Rating:
5.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

You're good

Jose M. 
Rating:
5.0

Customer did not leave a comment.

VICTOR G. 
Rating:
5.0

Customer did not leave a comment.

Jamshed D. 
Rating:
4.0

Your technology system is kind of a mess. I did everything online, but couldn't check in due to poor service. When your employee tried to check me in, he had to do it manually as the system just hung after it took my payment. Then when I came to return the truck, the system couldn't find me again.

DELISE ADDICKS J. 
Rating:
5.0

Customer did not leave a comment.

IYIOLA O. 
Rating:
5.0

Customer did not leave a comment.

RAUL V. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Awesome Customer Service. Very accommodating.

Alma G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ray P. 
Rating:
4.0

Nothing everything was just fine.

Elizabeth W. 
Rating:
5.0

ALL staff were very professional

Kevn B. 
Rating:
5.0

Nothing

ANTONIA E. 
Rating:
5.0

They were excellent. Just keep caring about customers.

Raymond S. 
Rating:
3.0

My pickup of the trailer was awesome. The return was horrible and associate was Rude and slow

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

RIDER C. 
Rating:
5.0

Just keep doing what you do.

ERSELER DENISE L. 
Rating:
5.0

Joshua was very friendly and courteous. He was working by himself but handled all customers.

Richelle B. 
Rating:
4.0

The self pick didn't work out well. I was scheduled to pick up my truck at 8am and had to wait until the store opened at 9am. There was no key left in box for me to pick up truck. But, I will return as a customer and refer others to this location.

KIMBERLY M. 
Rating:
5.0

your service was good, keep it up

ADESINA A. 
Rating:
1.0

Customer did not leave a comment.

DARRELL C. 
Rating:
5.0

Customer did not leave a comment.

Jesse H. 
Rating:
3.0

Too expensive

ALAIN U. 
Rating:
5.0

Customer did not leave a comment.

Esa N. 
Rating:
5.0

Customer did not leave a comment.

RAUL V. 
Rating:
5.0

Josh and Charlie were amazing!!! They were super busy, but was sure that everyone who came in were acknowledged and helped with what they needed. I love this location. I see why it’s always so busy!

Shalonda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Feeras K.  |  Overall Experience 
Rating:
3.0

the staff just added the storage part to the property and they were not fully trained to complete my registration, but they nee to charge my card. Even though online showed my 1st month to be free. Also due to lack of air conditioning i had to get a non climate unit which was less than the one on hold for me. Also i still dont have access to my unit. Cuz the staff did not know how to issue it correctly. And i havent been able to get bsck up there due to my work. Cuz i did inform staff , due to yhe difficulties in completing my rental. It was no issue to return the next day. But again unforeseen issues with my job has prevented mecto return. So overall below avg, but the staff was very polite. So i will return, just dont know when.

koya H.  |  First Impressions 
Rating:
5.0

Great experience would always recommend!

Feeras K.  |  First Impressions 
Rating:
1.0

I had significant issues accessing my uBox and the location never contacted me. I had to call the corporate office several times. I was told that a manager would call me back but haven’t been reached.

Evan R.  |  Overall Experience 
Rating:
5.0

THE TEAM AT THIS FACILITY WAS AWERSOM! Julia was very helpful and did her job very well, Marcus was a super hero loading my u-box and helping me on my way. They will have my frequent moving business.

Gary A.  |  Overall Experience 
Rating:
5.0

over all experience is great

Reynaldo L.  |  Overall Experience 
Rating:
5.0

The service at the facility was great, However overall Uhaul was extremely difficult to work with

Jackson B.  |  Overall Experience 
Rating:
1.0

Terrible, stay away! Had U-Boxes in storage, move-out turned into a nightmare. Despite multiple phone calls days and weeks in advance, boxes were not ready for pickup when moving helpers showed up.

Jonathan H.  |  Overall Experience 
Rating:
5.0

great

Barry B.  |  Overall Experience 
Rating:
5.0

All personnel are pro's....thank you!

FRANK B.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top