Customer Reviews for U-Haul Moving & Storage at Beltway Southwest

1,363 reviews

11300 S Sam Houston Pkwy W   Houston, TX 77031

(281) 407-2750

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(281) 407-2750

11300 S Sam Houston Pkwy W
Houston, TX 77031

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

good!

Jenny W. 
Rating:
5.0

Thank you for taking care of everything for us

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

anita W. 
Rating:
5.0

Customer did not leave a comment.

Farheen M. 
Rating:
1.0

New management

WAYNE C. 
Rating:
5.0

Customer did not leave a comment.

UMED R. 
Rating:
5.0

Great process, friendly staff

Chris H. 
Rating:
5.0

Customer did not leave a comment.

YVETTE H. 
Rating:
1.0

The worst service from UHaul in my life!!!!!!!!!!!!!!!!!!!!!!!! First of all they gave me a truck that had trash in the back on the box truck. It was dirty inside. I called the store and wasn't able to speak to anyone. Then finally someone answered but they said they weren't located in that store. I could not take it back because I was already on a tight schedule. When I arrived at the uhaul place. I proceeded to explain the situation but was ignored. There was one guy at the counter (very clueless by the way) very unprofessional. No manager on site... It was a mess! I am requesting a full refund as I should for this horrible experience. I also would liek to complain on another employee. He didnt give me a name but hes the really fat one! He basically called me an idiot and said if I knew how to google!!!!!!!! WTF is that.... He needs to learn how to shut his mouth for once. Hes disgusting and needs to be fired. Hire professional people to represent your store. Trashy employees equals trashy ass service

JESSICA C. 
Rating:
5.0

Staff was friendly and courteous. I appreciate everything including the help

Alicia B.  |  Overall Experience 
Rating:
4.0

The pickup place was good. They modified my reservation on the fly, removing an appliance dolly that I had reserved but did not need. Nothing against the location, but the truck was loaded on 10 October and driven the morning of 11 October to Galveston through light rain. However, even though the rain was light and lasted only about 20 minute, I found out when I unpacked the the entire attic was flooded.

MICHAEL G. 
Rating:
5.0

Me gusta como tratan al cliente

SANTIAGO R.  |  First Impressions 
Rating:
1.0

Customer service was very bad! They need more training! Over all a mess

NAQIY J. 
Rating:
5.0

Customer did not leave a comment.

MARQUIS C. 
Rating:
5.0

Fast service, professional staff and good price for the rental.

JOHN M. 
Rating:
5.0

The experience I had was absolutely great. The staff in the U-Haul office in Texas went above and beyond. The store manager took the time to drop off a TV box to my home after he got off of work. The women who delivered the containers were awesome. They are exceptional women!!!!!!!

ROSE V. 
Rating:
5.0

Customer did not leave a comment.

AARON G. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA B. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL M. 
Rating:
1.0

I was CHEATED BY YOUR WORKER WHO CHARGED ME FOR GOING 67miles when I went less than 10. It as been so long to reply because I have been sick. I rented your truck to have items picked up for home remodeling but had to stop my project the next few days after the items were put in my house. Your worker told me that I should have checked my mileage before I left with the truck. I have rented many car and trucks in my 76 year old lifetime and I have only been told to check the condition of the car or truck not the mileage. I was overcharged and I want a refund on the 67 miles. They tell you to put the mileage down when you bring it back. This person either put the wrong miles down in the beginning or when I returned the truck. I have never had a problem with been overcharged before even when I relocated to Texas from Chicago. I was shocked that this happened. Better late than never however this person should be stopped bringing down your business.

IDA H. 
Rating:
4.0

Customer did not leave a comment.

LARISMA D. 
Rating:
1.0

The reps were too unprofessional. My reservation was complete and the rep put in the system twice and didn't do it right still. My 10% discount wasn't on there, dolly nor covers. Just a bad situation.

RACHEL J. 
Rating:
5.0

No complaints at all. The staff were all very nice and patient. Will definitely return to that location.

KIMBER W. 
Rating:
5.0

Customer did not leave a comment.

Emma C.  |  Online Move In 
Rating:
5.0

Gentleman that processed our reservation and got us on our way was very friendly and helpful. Facility was very clean and well equipped. Definitely recommend this location.

DAVID W. 
Rating:
5.0

Friendly staff and fast service.

LOREN G. 
Rating:
1.0

Manager Steve was no help along with his employees. Would never refer this location to anyone.

DESTINY R. 
Rating:
5.0

Customer did not leave a comment.

KENIA R. 
Rating:
4.0

Customer did not leave a comment.

HERMELINDA A. 
Rating:
1.0

This experience was completely HORRIBLE. Thank you for rectifying my issue but I can't say that I will use this service again. Maybe this was a one-off.

Chasity B. 
Rating:
5.0

Nothing

LYDIA D. 
Rating:
4.0

It seems to be Au haul thing and that it takes forever to get checked out. The staff at this location was courteous and professional but the process Should be expedited

JOseph P. 
Rating:
2.0

The Tyres were almost bare. One burst. The chap that helped me was on bail for manslaughter and the attendant for repairing the tyre was very dry. We waited 3hrs for a replacement in the Louisiana sun. However my experience is usually much better. I feel the Tyres should be checked better by the local dealer.

Evan R. 
Rating:
5.0

Thank you, this made our move so much easier. The staff were all very friendly, helpful, and patient.

Chloe D. 
Rating:
5.0

Very professional and great services. Thanks for making my rental so easy-to-use.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

They made the dropping off process easy & they were knowledgeable also.

Pamela S. 
Rating:
4.0

Customer did not leave a comment.

tony W. 
Rating:
5.0

Sabrina was fantastic when an employee was rude to me I was upset I have always used uhaul ..but Sabrina was the one that made the difference I even offered her a job and she turned me down.. I would go back because of my experience with her..

Elizabeth H.  |  Overall Experience 
Rating:
5.0

Didn't like them telling me I was getting extra Miles (230) but it wasn't notated. Also they were giving me an extra day & according to the Staff at Mesa Rd., all of that wasn't Noted towards my Acct. That meant I had to pay an extra $400 for Movers because the original Movers weren't available to Move me a day earlier & that's not fair qhat U-haul did to me. In the end, my kids helped to Move me, ask the Staff at the Storage location. It took us forever...late, but overall everything was well until i got to the Auto Transport. Being a "gentle" female, I sisnr quite understand the "hookup" for my Vehicle. I didn't feel comfortable about the connection so I didn't Transport my Vehicle, so I rented it for nothing. However, allll the we Staff Members at Mesa Rd U-haul & 11300 S. Sam Houston Parkway were EXCELLENT...KUDDOS & THANKS to all.

Pamela S.  |  First Impressions 
Rating:
5.0

I don't remember who checked me out today. She was sooooop nice, encouraging and help..I wish I knew her name so I could give her a shout and thank her once again

Raymond J. 
Rating:
5.0

Had a blowout tire so couldn't use it

GUADALUPE D. 
Rating:
4.0

Customer did not leave a comment.

Myrtle R.  |  Overall Experience 
Rating:
5.0

Gary was extremely helpful and friendly!

nykole d.  |  First Impressions 
Rating:
2.0

The U-Haul company seems to have some issues. The website allows for reservations, even though the location may not have the equipment. When I showed up, there was no trailer. So my options were to go elsewhere or ask about a truck. Naturally, the truck costs much more. Given that I needed the trailer that day, I really didn't have much choice. The associate changed the contract to a truck and for whatever reason made it a one way reservation. I told her that I needed to go pick up a load, bring it somewhere else and the. Bring the trailer back. She said to contact the 800 number before returning the truck so they could fix the contract. Being late on the start of this errand I said ok and left. At the end of the trip, I call the 800 number only to be told that there is a 45 minute wait. Who has time for this? So I called the local guy. He said, “bring it by and we'll get it squared away.” He took care of it. I still got dinged for mileage, which I should have asked about beforehand and would have attempted to avoid. So what should have been less than an $80 venture turned into something closer to $400.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

DAUDREY T. 
Rating:
5.0

excellent customer service, friendly and courteous. Employee greatly assisted when returned the tailor.

tenson T. 
Rating:
5.0

Awesome customer service 👏

Tamica P. 
Rating:
5.0

Staff was extremely helpful

MARIE O.  |  First Impressions 
Rating:
5.0

I picked up the UBox & returned & the customer service was great thanks

Carlton J. 
Rating:
5.0

Julia, Gary, Steven and Christian are great!

Brandance B.  |  First Impressions 
Rating:
5.0

We arrived 4 minutes before the location closed. The employee who took the return was great, going above and beyond to make sure we were able to return. Thank you to him.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

SOLOMON B. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

This facility treated me like family. The manage got up in the middle of the night and unlocked the storage unit. He drove 1 hr away to help me with moving my daughter back to school. I worked late due to Covid and had to get on the road early, so he came that night from home to help me. It made a world of difference .

JAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARILYN T. 
Rating:
5.0

Customer did not leave a comment.

Daryl H. 
Rating:
5.0

Customer did not leave a comment.

Teresa N.  |  Overall Experience 
Rating:
5.0

The parking is not the best.

VICTOR O. 
Rating:
5.0

It's hard to say because y'all got it going on thanks to you all

FREDONIA G. 
Rating:
5.0

Customer did not leave a comment.

DEANTHONY A. 
Rating:
1.0

Customer did not leave a comment.

MIGUEL C. 
Rating:
5.0

You guys are doing everything great. I want to personally send a thank you to Gary and Trey because they were so knowledgeable and kind. It was close to closing time when I arrived back and instead of just taking my keys, they finished with my process and told me what my total was. Whenever I have to move or anyone else that I know, I would definitely refer them to this location. Thank You again.

SALAADIN W. 
Rating:
5.0

Customer did not leave a comment.

NESTOR G. 
Rating:
5.0

Everything and each associate I interacted with was awesome. Enjoyed the experience. RH

REGINALD H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT FRANCIS C. 
Rating:
4.0

Customer did not leave a comment.

BOBBY A. 
Rating:
1.0

The people working there don't know how to put right the address we give them and the location to drop of

MIGUEL C. 
Rating:
5.0

Everyone at this location was very helpful and nice. At the time of pick up they met my needs and hooked up the trailer. Upon returning they met me outside checked the trailer in and sent me on my way. Very pleasant to work with and if I have any further needs I will be returning to this location

RODNEY S. 
Rating:
5.0

Tray was amazing!

Crystal J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Eliel A. 
Rating:
5.0

Great service!!

DONALD W. 
Rating:
5.0

This location was, by far, my favorite. The staff is very friendly and I loved the automatic doors and the storage unit that comes with the lock. I also love the alarm system and the extra carts to help you move in. It definitely cut down my move time.

Salaadin W.  |  First Impressions 
Rating:
5.0

Great service!!! Even I was treated very well and helped with my storage.

JAN C. 
Rating:
5.0

This is the best storage I have ever had. So many ammentities, storages clean and extra help such as buggies etc to help make your move faster. Truck was clean and so much more. Free lock for your storage space Great! Just so amazing! Great location and excellent customer service. This place gives you royal treatment.

SALAADIN W. 
Rating:
5.0

Customer did not leave a comment.

Yosef G. 
Rating:
5.0

Customer did not leave a comment.

Ericlon B. 
Rating:
5.0

Customer did not leave a comment.

DANITZA V. 
Rating:
2.0

I made a reservation, but my reservation was not available at my stated pick up time and wouldn't be there for at least another 5 hours. That's just unacceptable. I had to scramble to another location to secure my trailer.

Jeffrey G. 
Rating:
4.0

Customer did not leave a comment.

QUINN J. 
Rating:
4.0

Drop off was very fast and uncomplicated.

QUINN J. 
Rating:
3.0

She had me pick a place to drop off the trailer and did not let me know that I would be charged $35 fee to drop off at another location. Also I selected mulitiple days when I made the reservation. I got only 1 day. This is also my fault for not double checking the contract before I took the trailer. Needless to say I paid double for what I did not need to do.

JASON M. 
Rating:
5.0

Customer did not leave a comment.

DARREN S. 
Rating:
4.0

Seemed to be short on staff for the amount of business Otherwise, nice and friendly service.

Marc M. 
Rating:
5.0

Fast pick up and return. I did it correctly on line. Brought my drivers license and credit card. In and out in minutes. Watched some moron that wanted to run a scam by not brining his stuff. My rental was fast and inexpensive.

Terry D. 
Rating:
1.0

This was horrible the staff is rude don't know what they are doing or talking about Zeni Grant does not need to work the front at all period!!

KEISHA G. 
Rating:
5.0

I found all went very well.

Loura M. 
Rating:
5.0

Had a bit of trouble with using pickup with my mobile device, but the clerk on duty was able to assist me in a timely manner.

JABARI T. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
1.0

My truck was rented out, I was then sent somewhere else with the promise of a 24 hour usage for my inconvenience. Truck was returned after hours and hours and I was overly charged. Will not rent from here again

OTTRESSIA W. 
Rating:
4.0

Customer did not leave a comment.

BRUCIE W. 
Rating:
4.0

The lady was really helpful and sweet by all means . The young kid was kinda unprofessional but he's young so I understand, once he saw we were there for business he was very helpful . Over all really good staff and I would definitely go back and or recommend this place to a friend or neighbor.

JOSE S. 
Rating:
4.0

Customer did not leave a comment.

PAUL S. 
Rating:
4.0

Customer did not leave a comment.

JASMINA L. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS M M. 
Rating:
5.0

EXCELLENT SERVICE

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

the staff was very professional and was able to solve my problem.

ALEXANDER M. 
Rating:
1.0

You need to really work on having people's reservations ready for pick up. Uhaul has failed me more than 5times now. I do event decor and balloons, when I make a reservation for a trailer, it's never available and I'm left stranded

EZINNE O. 
Rating:
4.0

The location was clean and well stocked.

STEPHANIE R. 
Rating:
5.0

Customer did not leave a comment.

Herbert R. 
Rating:
4.0

the facility was clean but my storage unit was not clean and it had another person's furniture and boxes.

Loretta T.  |  First Impressions 
Rating:
1.0

Box could not be delivered as originally scheduled, was not notified until I called in myself (location claimed to notify but there are no phone or text records on my end, including message U-Haul usually provides that gives notice before phone calls)--had to pay triple the price for moving help to get box on time. Then box's scheduled delivery was delayed with no notice, and when it finally came time to pick up my box at the destination, the box was not allowed to be released to moving help that was already hired/paid, had to drive to the U-Haul location myself to pick up box.

Illina Y. 
Rating:
5.0

Keep smiling!

VERNON G. 
Rating:
5.0

Customer did not leave a comment.

Salvadore M. 
Rating:
3.0

Not using uhaul often, it seems you have to pry information out of people. They asked for thr keys and and said have a nice day. I asked about my receipt and they said oh it will be emailed to you. I feel like this information should of been said initially. Example: Once we complete our inspection, a receipt will be emailed to you. If you dont have any questions, your free to go. Something like that.

SETH H. 
Rating:
4.0

Customer did not leave a comment.

ELIJAH P. 
Rating:
5.0

Customer did not leave a comment.

Reggie P. 
Rating:
4.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Great customer service

Angela J. 
Rating:
4.0

Check equipment before handing over keys!

CLIVE A. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
1.0

Need better customer service

Angela W. 
Rating:
5.0

Customer did not leave a comment.

Willie J.  |  Overall Experience 
Rating:
5.0

Their courtesy carts really made moving out of the storage unit a breeze and there were always plenty available. This really made a difference in my first time using storage. The facility was always clean. I also really liked their drive in area, where I could load and unload out of the Houston sun. Thank you Steven and team!

Julia H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vanilla B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Khiante J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rovena O.  |  First Impressions 
Rating:
5.0

Above average!

WALTER J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa N.  |  First Impressions 
Rating:
5.0

Keep up the good work 😊

Claudette C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMBER L.  |  First Impressions 
Rating:
4.0

The staff could be a little better

Warren L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia J.  |  Overall Experience 
Rating:
5.0

The manager, Steve, is a great customer service manager. The place is very clean.

KYLE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

XIN X.  |  Overall Experience 
Rating:
3.0

As stated on contract I moved in on the 31st but was first given payment due date of the 29th. I told the lady that wasn’t fair as my move in date was the 31st. She then changed it to the 30th but I’ll still be paying a day earlier due to the fact that I moved in on the 31st. And I wasn’t offered anything to change date to the 1St. I get paid on the 1st of the month. Just don’t think it’s FAIR!

Christina H.  |  First Impressions 
Rating:
5.0

The Young Men at the service desk was very helpful and very informative.

Joseph F O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Armine E.  |  Overall Experience 
Rating:
5.0

Por un amigo.

Adonis M.  |  First Impressions 
Rating:
5.0

This rating is based on having Steven’s exceptional service. He’s polite, professional and very knowledgeable about the U-Haul experience. I would not have come back to the store had it not been for him!

Bonnie J.  |  First Impressions 
Rating:
5.0

Everything was awesome and very nice and clean I would recommend to anyone needed a storage

Regina J.  |  Overall Experience 
Rating:
5.0

The male that helped me was GREAT!!! Explanded everything and was very understanding while dealing with a older customer. He deserve a bonus.

JAN C.  |  First Impressions 
Rating:
1.0

Storage damaged and no direct communication

ZHIQUN W.  |  Overall Experience 
Rating:
5.0

Steven Davis is the best!

HAITHAM S.  |  Overall Experience 
Rating:
5.0

I needed a bigger unit l. the switch was quick and easy. Very secure!

doylenisha s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

caneshawa g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yolanda h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Erisha R.  |  First Impressions 
Rating:
5.0

Steven goes above and beyond to extend great customer service

Dora B.  |  First Impressions 
Rating:
5.0

Me pareció muy buenas las instalaciones Y muy limpia, y el servicio excelente

Raul T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark C.  |  First Impressions 
Rating:
5.0

I have always had great customer service here. It is a very clean, organized, and very professional Uhaul location. The woman who took care of me did an awesome job. I have dealt with several people here and have always felt like they treated me like a king,

KYLE H.  |  First Impressions 
Rating:
3.0

The storage had roaches, I had to give my furniture to the salvation army.

Nancy A.  |  Overall Experience 
Rating:
5.0

Attendant was extremely friendly.

Valeria H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erick narcisco T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carolyn L.  |  Overall Experience 
Rating:
5.0

None at this tune.

john j.  |  Overall Experience 
Rating:
4.0

However the tow attachment damaged my vehicle

Peter M.  |  Overall Experience 
Rating:
1.0

U-Boxes arrived from Virginia and Jan 12. This facility never notified me. I found out when I called on Jan 29 & was told the U-boxes were there for a week & were ready to be moved to the long term storage facility. I was informed when the boxes shipped, but what happened to notification of arrival? Failure on the part of U-Haul.

Marina A.  |  First Impressions 
Rating:
5.0

Josh and Charlie were amazing!!! They were super busy, but was sure that everyone who came in were acknowledged and helped with what they needed. I love this location. I see why it’s always so busy!

Shalonda S.  |  First Impressions 
Rating:
3.0

the staff just added the storage part to the property and they were not fully trained to complete my registration, but they nee to charge my card. Even though online showed my 1st month to be free. Also due to lack of air conditioning i had to get a non climate unit which was less than the one on hold for me. Also i still dont have access to my unit. Cuz the staff did not know how to issue it correctly. And i havent been able to get bsck up there due to my work. Cuz i did inform staff , due to yhe difficulties in completing my rental. It was no issue to return the next day. But again unforeseen issues with my job has prevented mecto return. So overall below avg, but the staff was very polite. So i will return, just dont know when.

koya H.  |  First Impressions 
No reviews have been submitted for this location.

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