Customer Reviews for U-Haul Moving & Storage at Bragg Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Bragg Blvd

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Gerald K. on

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Thank you

Felton J. on

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This location is great...no issues!

Bryan C. on

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At times had a longer wait time then expected when checking in at the desk

Deja V. on

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FILL GAS TANK TO LINE !!! DONT GIVE TANK TO CUSTOMERS UNDER WHATS EXPECTED/TOLD.

Stephen C. on

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Frankie R. on

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Shaylona N. on

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GEORGE H. on

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Olivia G. on

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Everyone was extremely helpful, courteous and professional. Thank you so much for making my move as easy as possible.

Marcia J. on

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I don’t feel this location can improve anything unless they serve coffee and Kristy Kreme donuts! The website that uhaul sets up could be a little more user friendly, but is not the fault of this location. This location was called a “mover’s Disneyland“ by my daughter, who was my driver.

George W. on

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Anthony P. on

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The products used to clean the UHaul was really strong. Suggest using a product that does not smell so strong. Also, the cleaning products made the floor and baseboards in the vehicle slippery when getting in and out of the vehicle

Jonathan W. on

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Hitch installer disconnected left turn signal during install. Would recommend he double check work. No biggie!

Adam L. on

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Kara E. on

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Kara E. on

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Alexandria S. on

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DIANA T. on

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The drop off team was incredible! The person who was manning the phones for storage units was the antithesis of the drop off crew. He was rude, condescending, and argumentative. After more than 30 years of using Uhaul for my storage needs, I opted to use a different company to store my belongings while waiting for the closing on my home. Uhaul has lost my business.

Omar D. on

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Excellent services, facilities and staff.

Helen B. on

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Lydia W. on

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Great experience here and overall with my whole move! Thanks!

Jakob G. on

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Everyone was nice and helpful

Shuntessa H. on

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Terry M. on

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This is the only location I deal with in Fayetteville. Always fast, courteous and professional. Great job every time.

CARLA D. on

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Not sure why, but there never seems to be enough customer service representatives at the counter to assist. Maybe hire more help at the counter to cut down the line or wait.

Edgar R. on

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I stood there while 3 members just chit chatted with each other. Was trying not to interrupt their conversation but no one would acknowledge me standing there.

Ruth C. on

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Joseph P. on

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CARLA D. on

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The truck was great! It got great gas milage, it was clean and handled wonderfully. The only thing I took issue with was the guy to gave me the truck said "That don't drive like a regular car sweetheart!" However, I do realize he didn't mean anything disrespectful by it, but I have been driving a fuels truck for 20 years active duty for the Air Force, and couldn't help but wonder if he would have chosen his words more carefully if he had talked to my husband rather than me.

Robin B. on

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Daniel O. on

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Robin S. on

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Candice S. on

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Kathy L. on

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kenneen C. on

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micheal M. on

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Laquita D. on

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daniel T. on

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The drop off was tight for normal traffic. The guy should be given a orange rain reflective jacket with U-Haul to identify the guy and protect from the rain. I informed the Individual of the Tie-Down needed grease or WD-40. This is a concern, but I did not experience any less the outstanding service.

William B. on

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Michael D. on

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BE SURE TO EXPLAIN THE DIFFERENCE IN THE WEEKEND RATE VS. DAILY. I SAW $0.59 AND $0.69 PER MILE ON SITE WHEN I WENT TO RENT. WHEN I PAID I WAS SURPRIZED BY THE $0.99. THAT IS WHY I CANNOT RATE EXPERIENCE "EXCELLENT"

Melinda J. on

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Dennise G. on

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Terrence L. on

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There should be some free miles, for example 25% of any trip

Susan M. on

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They were very friendly and pleasant

Jack S. on

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Not sure that I can make a recommendation to improve. Your store was clean, orderly and well laid out. All of the staff communicated well with one another and followed what I have come to know as a long time UHaul customer your SOP. Everything went smoothly.

Jordan K. on

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Terrible service never using you guys again. Very rude to a military personal that moves a lot for hit career. I will use Penske from now on

frank M. on

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Susan M. on

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Everyone was pleasant , polite and attentive! Thank you

Rick N. on

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It was so easy and the personnel on the ground were excellent !!!

Granath M. on

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Super helpful! Great facilities!

Leon M. on

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Nothing at all everything was excellent

Sonia B. on

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Edward G. on

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Excellent all the way round, that’s why I am a repeat customer.

Andrea C. on

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JOHN L. on

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JOSUE P. on

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Debra B. on

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Showed up to p/u the trailer at 1000. The trailer needed repairs to it before I could leave. I asked the employee NOT to use his personal phone to scan my ID to which he replied I’m not keeping your information. I have rented here before and would NEVER do it again! Please have a mgr contact me!

Michellie B. on

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Glenda E. on

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Everything was well

Jacqueline H. on

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Nelson V. on

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This is my first time and was excellent, no issues sure I will recommend to others.

Michael A. on

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Zalekia Y. on

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Bryan c. on

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Great service everything was ready in and out in 15 min

Rebecca B. on

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Drop off process was smooth.

bryan M. on

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Frank J. on

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daron M. on

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Derrick B. on

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The dolly I requested wasn’t in the vehicle but my fault for not checking. My reservation was for 0900 but I wasn’t able to receive my vehicle until 0945 due to the slow customer in front of me but the gentleman working the counter was extremely patient. I’m frustrated because I was charged for mileage I wouldn’t have racked up if I didn’t have to return to pick up the dolly that wasn’t in my vehicle

Atiya S. on

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Patricia M. on

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jovien R. on

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Lonnie E. on

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ROBERT M. on

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Princido T. on

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Carmen B. on

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James C. on

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I believe that my experience with this location is always a great one. Which is why I only deal with this location

Nathaniel W. on

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The whole process was quick and easy.

Barbara P. on

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The guys that checked the van back in needs to be engaging with the customer.

Robert L. on

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phillip W. on

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Terry W. on

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Felton J. on

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Very professional staff.

bruce B. on

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Marlanda F. on

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Inform about fuel level. I was under the impression that the tank was full.

Michael H. on

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Equipment assistance. So I unloaded a truck at night and when I went to start the truck the battery was dead. I called the assistance number and they said that I would have to pay to get the vehicle jumped because I used the cargo light in the truck for more than two hours. When I turned in the truck I asked the local office about the policy with two-year hours of usage in the contract, and they looked at the contract and they said there’s nothing in there. If I had to rate anything on UHaul poorly, It would be that. I’ll put the word out to my friends about your service. I don’t need service insurance if you only want to shirk your responsibility off.

Mariela P. on

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joyce B. on

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Christopher A. on

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zsazsa M. on

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My experience there was great.

Amy A. on

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David B. on

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gloria O. on

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GREAT!!

Michael M. on

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Steven L. on

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REBECCA A. on

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Fast service, got the van I needed as reserved and on my way in no time. Return was even faster. Only issue with van was low tire pressure light on; didn't go off after I put air in tire, but I had no issues driving the vehicle at all. Likely cold snap caused pressure to drop. Otherwise--perfect. Plenty of room to move everything. Staff at this location super friendly & helpful.

James L. on

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Deleted my reservation, despite the fact that I had checked-in online. Very frustrating.

Sam P. on

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Online check in did not work

Kimberly L. on

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Glenn D. on

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aaron F. on

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Ronnetha B. on

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Christopher B. on

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James W. on

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I was meet when I first arrived and had no waiting period and was really pleased with both places

Joseph K. on

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Samantha G. on

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I would recommend this place, each time I needed assistance or a question; always helpful and patient. Thank you.

Yvette P. on

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Great experience

April G. on

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Brenda was very pleasant and helpful Would recommend to others to use this location

ALYSON C. on

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We did not have a notice of a move out or auction since 6/17/19. I paid the previous balance of 427.94 on 6/14/19. Why did this happen????? Where did our valuables go?? Who stole our belongings?

Gayland E. on

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Terrific service

Eric D. on

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The 20' van ran well with no issues. We were able to pack a lot into it. Customer service was great at all 3 locations we went to. We loved that we got a free month of storage, too!!!

April L. on

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Nice staff

Doug J. on

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Great service, friendly staff!!!

Evelyn H. on

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Great service!!

Jacqueline F. on

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Everything went smoothly

DENNIS E AND MARY B. on

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The facility at Bragg Blvd was amazing. The only problem I have with UHaul is the wait time on the phone when calling. Why can't U Haul have a call back system when the wait to get a rep is over 5 min

Terry M. on

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We were treated like we were the only customers in the store. Excellent staff.

James E. on

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Very friendly and professional.

ROBERT C. on

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You Rock!

paula m. on

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Quick and friendly customer service. Everyone was so helpful!!!

Jonathan W. on

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Very friendly proffessional staff that goes above and beyond what they have to to help people out.very nice people and GM.friendly,helpful,proffessional, need I say more? I highly reccomend.

Jonathan W. on

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Very friendly'wantingto help the customer.

STEPHEN E B. on

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Storage space met my needs. I wished the gate entry reader was reachable from car.

Richard J. on

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Clean, secure, solid staff, no issues. Access at all hours. No hassles when I moved out.

Sylvester M. on

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Great place

Sharmaine A. on

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Kimberly answered all my questions and made my moving experience all the better.

Jasmine J. on

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Needs more lighting around the storage areas but other than that great

GARY J. on

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Excellent customer service! I would not have gone anywhere else.

Terrance E. on

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N/A

Latasha V. on

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Great

arkelle e. on

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Y'all still owe me 19.99 for signing up for auto pay. You didn't remove my late fee!

Abdallah S. on

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Excellent service and the staff were friendly and helpful.

mohanned e. on

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The staff was always helpful at Uhaul. They helped me set up storage more than a year ago and made my military move as painless as possible. Thanks!

Lisa M. on

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Employees were courteous and helpful. You just need more help, very busy location. This was a Sunday.

jane h. on

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Easy to work with.

Laquetta S. on

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good

MARIO C. on

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Made a reservation at corporate office for Bragg Blvd location.... after I was informed that U-haul was giving a free 30 day storage to patrons in the path of Hurricane Florence. Down hill from there!

Cody W. on

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Good price for storage and easy to use. Staff had little sense of urgency or commitment, but the overall purpose was met. Thank you.

Ryan T. on

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The wait to get anything done was awful. Not enough staff for that busy of a facility! The staff were very nice. Will go elsewhere for any uhaul needs in the future.

Tiffany W. on

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Great Experience

MIGUEL Q. on

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One of the best I have seen so far!!!! Would be a great enhancement for the store to build a complex storage at the back with several floors; they have the space to do so. Customer service is great!

brenda m. on

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Just want to say thanks for your bussiness