Customer Reviews for U-Haul Moving & Storage at Bragg Blvd

3222 reviews

5400 Bragg Blvd   Fayetteville, NC 28303

(910) 864-2797

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(910) 864-2797

5400 Bragg Blvd
Fayetteville, NC 28303

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

CASSIDY C. 
Rating:
5.0

Just keep on staying professional. You have excellent employees.

ALAN T. 
Rating:
5.0

Customer did not leave a comment.

COLLIN R. 
Rating:
5.0

Customer did not leave a comment.

Tony M. 
Rating:
5.0

Customer did not leave a comment.

Tony M. 
Rating:
5.0

Staff are very professional

IANFABIA D. 
Rating:
5.0

Customer did not leave a comment.

Yolanda M. 
Rating:
5.0

Reimburse me for my entire move.

JEANETTE B. 
Rating:
5.0

Very happy with the service at this location. However the process of placing a reservation was horrendous, I place an order @ 9:30 AM, only to adivse me at 11:00 AM that equiment order was beign re-routed to another location, only to find out the oterh location was closed thus a call to the U-Haul hkep line to assist, thus getting my order re-routed to this location in Fayettville, which the service manager was extremely courteous.

MICHAEL K. 
Rating:
4.0

I didn't understand doing mobile check-in but still have to wait inline to get the keys very very frustrating.

Shawn S. 
Rating:
3.0

This site didn't have a dolley i paid for and it wasnt taken off the bill and when i ordered online the pickup was a closer location to my house and no one told me about the change in pickup until i called to make sure it was available. Moving is stressful and this added to it and i had to pay for more miles because the site was changed.

Terri B. 
Rating:
1.0

After waiting on the phone for 30 minutes I was finally able to return the uhal but I was transferred to this uhal location. This was not my original drop off location. The whole experience with Uhal was very bad and I will never rent from Uhal again.

Deandre S. 
Rating:
4.0

I wanted a car dolly, they only had one person working the front desk on a Saturday at opening. There were 9 people in front of me I stood 45mins in line waiting for my turn. While 4-5 other employees stood outside. Then went out and went thru 4 different trailers looking for one with working lights. I had to pick them up and move them as the attendant was busy on His phone. Saying it was my truck and not the equipment. After finding one that worked (so clearly not my truck) I Stood back in line for another 25-30mins just to switch the trailer numbers on my paperwork. The safety chains were rusted, the finders here cracked on both ends. The trailer over all was rusted and suspect but I needed to move this car and hour north. So I took it. The best part of my trip was when I got to drop it off. Now that location where I dropped off was GREAT, Quick easy and friendly. 🤷🏾‍♂️

DERRICK G. 
Rating:
5.0

Very professional and courteous.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Shekeisha M. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

They were super nice and gave me information to receive compensation.

JENNIFER B. 
Rating:
5.0

N/A. This location is always awesome.

LUGENE H. 
Rating:
3.0

my reservation for installing the hitch is 9:30am. the installation started at 10:30, finished at 1:30. this is very unprofessional.

Yuan X. 
Rating:
5.0

Customer did not leave a comment.

TASHIA F. 
Rating:
5.0

Customer did not leave a comment.

triberious c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micheal G. 
Rating:
4.0

Customer did not leave a comment.

Anicca C. 
Rating:
5.0

Customer did not leave a comment.

REBECCA H. 
Rating:
5.0

I think the service was very good. My customer rep was very knowledgeable patient and accommodating. I really appreciated this. Every one was courteous and professional. Thanks

SHARON M. 
Rating:
4.0

Customer did not leave a comment.

Anicca C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

Customer did not leave a comment.

JACK M. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
2.0

Yes I would recommend them if you haul learns how to answer their phones when their customers are calling to let them know that they did take all their belongings out of the unit and that the lock was still there but they want to charge you $117 but they won't answer the phone so that you can let them know when you work everyday and they're closed by the time you get home to inform them that the unit was empty and that they could have taken or cut the lock off if they needed to but nobody answered the phone

stacia M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK G. 
Rating:
4.0

Customer did not leave a comment.

ASHLEY S. 
Rating:
3.0

Customer did not leave a comment.

SHAWNT D. 
Rating:
5.0

Customer did not leave a comment.

Garvin G. 
Rating:
5.0

Customer did not leave a comment.

Marilyn C. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
2.0

1. Not happy that my reservation was moved from another location to this location. 2. The parking lot is ridiculous I scrapped the bottom of my car exiting because of how high the have the entrance and exit. 3. The miles on my vehicle were off by 15! The app was useless when I tried to update the mileage so a lot attendant wrote it on my paper for me.

Brent R. 
Rating:
5.0

Great customer service. Love doing business at this location.

Darrell C. 
Rating:
1.0

Refund customers for their gas if they accidentally over fill. No one explained that when you rent the uhual, that you will not be refunded for gas if you go over. They only explained that you will have to pay if you don't fill to where it was when you rent the uhual. So not cool. The locks are extremely hard to open and close. It's too hot to sitting outside trying to open a lock for a key. You have a long walk to pick up your uhual. I recommend using a different uhual service unless this is your only option and you no choice.

WHITNEY C. 
Rating:
1.0

Customer did not leave a comment.

Stanley B. 
Rating:
5.0

Customer did not leave a comment.

Albert Y. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Sarita P. 
Rating:
5.0

Customer did not leave a comment.

marion T. 
Rating:
5.0

Customer did not leave a comment.

TARA W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Tracie L. 
Rating:
1.0

Staff was rude. Facility was clean but cluttered.

ADAM H. 
Rating:
5.0

I had a horrific experience with this past rental. I scheduled a pickup truck rental on a Sunday evening @5:30 pm. I was to use the U-HAUL phone app for this transaction. The use of this app to complete the transaction was a horrible failure. 1- the app shit down in mid check out. 2- there was ZERO support from UHual! 3- I was onsite trying to complete this transaction for over 2 hrs and still was not able to contact help from customer support and could never get a key code to unlock a drop box to retrieve a key. 4- I was still charged for the rental and shown to have possession of the vehicle even though I did not. I am very disappointed and angry about Uhauls ability to take care of me as a customer.

TIMOTHY P. 
Rating:
5.0

Customer did not leave a comment.

EMMITT P. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
1.0

0 customer service, long wait.

JEFFERY J. 
Rating:
4.0

Customer did not leave a comment.

VIVIAN P. 
Rating:
1.0

Sales representative, was very unprofessional, kept calling me, O - G . The Trucks engine light came on ten minutes down the road. Can't hardly see the receipt What's that all about? I'm still trying to understand these extra charges !

EDDIE R. 
Rating:
5.0

The staff was wonderful in helping me during my problems at that facility..

Bernice S.  |  Overall Experience 
Rating:
5.0

The staff is the epitome of Customer Service, the identical twins threw me for a minute. This location will be my choice of rentals.

sheila K. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

CHARLESDANIEL L. 
Rating:
5.0

Customer did not leave a comment.

ALMA S. 
Rating:
4.0

Customer did not leave a comment.

Anthony V. 
Rating:
5.0

Customer did not leave a comment.

ERNEST B. 
Rating:
4.0

Customer did not leave a comment.

TSHAKA C. 
Rating:
3.0

Better equipment and customer service

WILLIE F. 
Rating:
5.0

Customer did not leave a comment.

VERONICA R. 
Rating:
4.0

Very nice folks

Becky B. 
Rating:
5.0

Customer did not leave a comment.

BURT D. 
Rating:
5.0

Customer did not leave a comment.

DENNISVERNELL J. 
Rating:
5.0

I have no suggestions

VICTOR B. 
Rating:
3.0

I've picked up a moving truck before, but they've always had the truck parked in front of the building with the equipment I reserved in it. They had to go get a dolly, then come back to finish the paperwork. When I got the keys I had to go by the street and go get it myself. My issue was they gave me a truck with another truck parked behind it, so I had to go back into the store to get someone to move it so I could get out. The paperwork I was given about the fuel was inaccurate, so when I did online turn in there was a slight issue. I had to wait for someone to come in the next day to compare pictures and close me out. There were a lot of little issues that were annoying when I was trying to just pick up and leave.

MICHAEL W. 
Rating:
3.0

Outside employees checking in vehicles were inattentive. Had to go find them sitting in a uhaul truck together on thier phones. My rental had a bald tire. Rental was grimy inside. Not cleaned from last use. With Vivid they should have some sanitary methods in place. Furniture pieces still in bed of truck from last rental.

DONNA G. 
Rating:
1.0

The store as a whole needs to communicate better and don't treat your customers way better then they do I have been in customer service for 20 years and I have never been somewhere that will cancel your reservation because you wanted to go outside and make a phone call to make sure everything would be okay and then when you finally booked the truck and you come back to get the dolly for your car they're not going to double charge you for something you were already charged for him was told you were charged for and be very rude I should not have had to pay 300 and $400 to rent a truck and a dolly for my car and have to pay the same charge over plus they don't give you your equipment like your Dolly until you come back and ask for it later on in the day so no I will not be recommending this store to anyone

TAMMY F. 
Rating:
5.0

Customer did not leave a comment.

Eddie S. 
Rating:
5.0

Customer did not leave a comment.

Theodore W. 
Rating:
5.0

Customer did not leave a comment.

Audrey M. 
Rating:
1.0

The people behind the desk are very rude and not help full at all accept the young man that did this reservation he was so nice thank you the people when i turned it in was so rude..Thank you

SHARANIQUE W. 
Rating:
5.0

Customer did not leave a comment.

CAITLYN C. 
Rating:
1.0

The following things was wrong: 1 no rep went out with me to inspect the vehicle 2. The passenger side headlight was taped up I brought this the outside reps attention he said we know about the damage our tape is on it?” When I got to Philadelphia pa the light was hanging out

JAMES R. 
Rating:
3.0

Customer did not leave a comment.

ESDRAS L. 
Rating:
5.0

All was great

JENNIE D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

This location is the best in Fayetteville NC. They have always been and continue to be.

Ronald H. 
Rating:
5.0

Great service and well maintained equipment. Thanks

Forrest P. 
Rating:
5.0

The dolly was also returned but was not included in the after-hours inventory procedure. I left in in the back of the truck that did not have a lock. It could have been stolen and I would be responsible for it.

WAYNE S. 
Rating:
1.0

Better train the employees to provide excellent customer support and service.

Juan B. 
Rating:
5.0

I could not move with out uhall. Thank you all that helped me

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

EDWARD D. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA A. 
Rating:
4.0

Customer did not leave a comment.

Sheryl C. 
Rating:
1.0

I reserved a 15' truck and transport trailer to be picked up on 25 June 2021. I was told the day prior I had to pick up at another location 45 minutes away. I drove to that location in Sanford, NC and my reservation was canceled. I was sent away with a promise that I'd be contacted on 26 June 2021 with a pick up location. The location I was provided was 75 miles out of the way in another state and they only had the 15' truck. I had to drive back to the original location in Fayetteville, NC to get the auto transport. This cost me invaluable and irreplaceable time and fuel expenses.

RONALD J. 
Rating:
2.0

Keep your promises better I made the reservation 2 weeks Tne pick location was changed to time finally winding up about 10miles away from my starting place to compensate for the additional miles I was promise 30 free miles a promise that doesn't seem to be kept alot confusion but a successful rental

FRED R. 
Rating:
2.0

This location called me looking for the truck. I thought I had booked it for the rest of the day. I apologized for the inconvenience. I was told to try and be more considerate of others and hung up on.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

contrell G. 
Rating:
3.0

Customer did not leave a comment.

NICO G. 
Rating:
3.0

The wait time is unbelievable! I stood in line over 45 minutes. Representative that helped was rude! I requested an appliance dolly but upon my arrival I was told that the last one was rented. No other suggestions were given. The tank was under 3/4 tank of gas. I fell getting in in the truck. The outside assistant told me it was slippery due to the cleaning. He did apologize. Overall experience was not acceptable! Requested a call but have not received it yet!!

SHERRYL B. 
Rating:
1.0

The guy at the equipment drop off was texting on his phone the whole time, never said one word to us, and had us try and back in a vehicle trailed with no assistance ground guiding. He was the worst employee I have ever dealt with and I was extremely disappointed with my drop off which should have been a smooth process.

Marisa L. 
Rating:
3.0

General Manager at the Bragg Blvd location was not customer friendly. It's bad to be in management and argumentative with customers. She should be retrained.

Swan D. 
Rating:
5.0

Customer did not leave a comment.

Franklin C. 
Rating:
4.0

Closed

Jacqueline H. 
Rating:
5.0

Service was good, I have no complaints

SEWOUNDA T. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
4.0

The in-store wait time needs improvement.

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

Brice M. 
Rating:
3.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Excellent customer service. Professional and knowledgeable on all aspects. Quick too!

ALEXANDER F. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

veronica c.  |  Overall Experience 
Rating:
5.0

.

Victoria S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

donnell c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CORALYS P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

carolyn p.  |  First Impressions 
Rating:
4.0

I was pleased with my selection of Uhaul for storage. It was a pleasant surprise to see the unit and its size. I have more than ample room to store my belongings. The staff treated me very well, answering all my questions. I would highly recommend Uhaul to those looking for self-storage.

RON W.  |  Online Move In 
Rating:
2.0

My bill was due in the 22nd of every month. I was able to secure a rental property moving my furniture on the 26th (4) days later to be billed for another month. That is unacceptable plus no at this location is never able to answer the phone. The call center can’t help problems at a particular location. No I would recommend nor use U-haul in the future. Plus I’m paid up until the 22 of April to be advised that the storage 404 is no longer available to me. I didn’t checkout. Bad business and a darn ripoff.

Connie J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATHAN M.  |  Overall Experience 
Rating:
2.0

I was involved in an auto accident earlier in the year and advised U haul management that I was not able to pay the full unit rental and asked to be but into a smaller unit after a caught the payments up on the first unit. I did so and they didn’t put me in a smaller unit. I just got out the hospital 4 days ago and answered an email in what my intentions were and I asked to make a partial payment and they refused to except that. Than they expressed other alternatives prior to auction and they never offered that as well. So my unit was sold and there was an overage which was due back to me. When I went to see the store manager Ms Kim she was rude and telling me that there was no credit due back to me when in fact there was because the letter clearly stated such credit. She made a big deal of it stating that she didn’t have the cash or she didn’t know how to do a credit. At the end of it she said the corporate office would half to send a check by mail which is fine but why did I half to come and spend an hour in the store for you to tell me this. I tried to call the store several times prior to going into the store. No one answered and I kept getting the stores voice mail. So not a good feeling dealing with U Hall at all. Not a pleasant experience at all. They could of worked out a plan for me especially by me being in the hospital after the auto accident.

Kim K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julia j.  |  First Impressions 
Rating:
5.0

Kim was very courteous and helpful, especially after a bit of a stressful day. She processed me through quickly and even helped to point out where the unit was that I would be using. I would definitely recommend this location to others.

SHAWN T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle F.  |  Overall Experience 
Rating:
5.0

Great help from the workers

erik W.  |  Overall Experience 
Rating:
2.0

Roof is out dated. My tv stand got damaged by water from the leaking roof so I had to toss it in the trash also 3-5 boxes was soaked with water and had to throw something away

bernardo g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda G.  |  Overall Experience 
Rating:
4.0

Walter was nice, knowledgeable, accurate, timely and a pleasure to work with he made a stressful situation enjoyable .

Jetran R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERNESTINE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lafayette J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dwayne f.  |  Overall Experience 
Rating:
2.0

So there are a couple of things here I would like to say. While the help I received was good, it took forever to get said help. I waited for 45 minutes before seeing the only rep behind the counter (2 days in a row on 09 and 10 Nov). Then on the second day after receiving my card to access the storage I had to wait for it to activate, I was unaware of this. So I tried to access the gate without luck and then went back inside to wait 20 more minutes to be let in by the rep. Also I was not briefed and am not sure how payments occur for storage. Like if it is all auto payments, or if I will be paying for 1st and last month, or need to pay monthly at the location. If that is the case I only need the unit for 2 months and need to end my contract now. So I will also need to read the contract in full to see if these questions are answered there. Other wise I had no issues.

Andrew R.  |  First Impressions 
Rating:
5.0

Great costumer service.

Angel B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle F.  |  First Impressions 
Rating:
5.0

The staff was extremely professional and helpful. This is one of the best Uhaul locations I've seen.

joshua d.  |  First Impressions 
Rating:
3.0

Kimberly Cowan , BB Rhodes and Mister Al need a raise for being shining examples of excellence customer service...They are the only reasons that I will ever use U-haul again..

Jaime E.  |  Overall Experience 
Rating:
5.0

I love U-Haul !

Rosalia l.  |  Overall Experience 
Rating:
4.0

Very clean, secure and safe storage. Just a little pricey over time. Overall really good.

Amberine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrielle C.  |  First Impressions 
Rating:
3.0

The storage was great the truck however was the issue first a tire blew then head gasket all in the same day and then they couldn’t find anyone to transfer truck loads so we did it . The whole experience took a day of our travel with 3 kids and we had a deadline to meet .

Austin S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lee m.  |  First Impressions 
Rating:
1.0

She told me my “destination would be changed “ it look like it wasn’t. I’d hate to find out my card is steady being charged for a piece of equipment I’ve turned in and then they don’t even pick up the phone Aisha mickle 202-412-2222

aisha M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn H.  |  Overall Experience 
Rating:
5.0

professional and very clean

maurice w.  |  Online Move In 
Rating:
5.0

Yes I would definitely use you all again I also have a storage building on the premises

Loretta W.  |  First Impressions 
Rating:
4.0

Mrs.Kim was very kind. She’s a great manager.

aaliyah m.  |  Overall Experience 
Rating:
3.0

The prices are way To high for the storage building

La Tiffany F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernice S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal F.  |  Overall Experience 
Rating:
4.0

Kimberly coran was very helpful and extremely knowledgeable in am very happy with the service provided by this location. Thanks so much

Christina P.  |  Overall Experience 
Rating:
1.0

Everything I left in storage was ruined by leaks and rats 🐀 in the facility

Chris W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina P.  |  First Impressions 
Rating:
5.0

Great facility

Kevin H.  |  Overall Experience 
Rating:
1.0

U hual us corrupt company, they change full rate to customers that use the storage A few days and turn around and rent the storage to the next customer full price, the staff was unfriendly and rude,,

Raymond W.  |  Overall Experience 
Rating:
4.0

thanks

Bryan c.  |  Overall Experience 
Rating:
5.0

Awesome service

Mitchell H.  |  Overall Experience 
Rating:
5.0

Everyone was extremely helpful, courteous and professional. Thank you so much for making my move as easy as possible.

Olivia G.  |  Overall Experience 
Rating:
5.0

Excellent services, facilities and staff.

Omar D.  |  Overall Experience 
Rating:
3.0

Not sure why, but there never seems to be enough customer service representatives at the counter to assist. Maybe hire more help at the counter to cut down the line or wait.

CARLA D.  |  First Impressions 
Rating:
5.0

Everything was well

Glenda E.  |  Overall Experience 
Rating:
5.0

Great service everything was ready in and out in 15 min

Bryan c.  |  First Impressions 
Rating:
5.0

I would recommend this place, each time I needed assistance or a question; always helpful and patient. Thank you.

Samantha G.  |  Overall Experience 
Rating:
5.0

Great experience

Yvette P.  |  Overall Experience 
Rating:
5.0

Brenda was very pleasant and helpful Would recommend to others to use this location

April G.  |  First Impressions 
Rating:
5.0

Terrific service

Gayland E.  |  First Impressions 
Rating:
5.0

The 20' van ran well with no issues. We were able to pack a lot into it. Customer service was great at all 3 locations we went to. We loved that we got a free month of storage, too!!!

Eric D.  |  First Impressions 
Rating:
5.0

Great service!!

Evelyn H.  |  First Impressions 
Rating:
5.0

Everything went smoothly

Jacqueline F.  |  First Impressions 
Rating:
5.0

Very friendly and professional.

James E.  |  First Impressions 
Rating:
5.0

Quick and friendly customer service. Everyone was so helpful!!!

paula m.  |  First Impressions 
Rating:
5.0

Excellent customer service! I would not have gone anywhere else.

GARY J.  |  First Impressions 
No reviews have been submitted for this location.

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    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

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    Propane

    Propane service delivered straight to your door!

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