Customer Reviews for U-Haul Moving & Storage at Bragg Blvd

3339 reviews

5400 Bragg Blvd   Fayetteville, NC 28303

(910) 864-2797

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(910) 864-2797

5400 Bragg Blvd
Fayetteville, NC 28303

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

GILBERT C. 
Rating:
3.0

Need more help at front desk because lines were long. Took over 20 mins just to drop off key card. But other then that everyone was very respectful and kind.

Lena B.  |  Overall Experience 
Rating:
5.0

Keep doing what you're doing.

KARL S. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Bernice S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARAH D. 
Rating:
5.0

Customer did not leave a comment.

JAZMINE W. 
Rating:
2.0

Had issues with the mileage and such, almost got over charged, by a couple thousand.pick up process didn't go well either.

Sierra S. 
Rating:
1.0

Had the truck scheduled a week prior to moving back home. Drove 8 hrs back to get the moving truck and they sent me to some location that didn't have the truck either and killed so much time and the manager did not give us any help with finding the truck we needed so we had to call around even tho we had this scheduled..

BRADLEY K. 
Rating:
5.0

Customer did not leave a comment.

Clarence H. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA R. 
Rating:
5.0

Lisa was very helpful and the equipment worked well. Great location to pick up a truck too

TAYLOR C. 
Rating:
3.0

Uhaul employee ran outside to yell at my wife for parking in the wrong spot even though it was not marked and she was there to pick me up after the drop off. The workers that inspected the truck were awesome and made everything quick. This was a military move so I needed my receipt so the worker that inspected the truck used his phone to wireless print my receipt at the front counter but the employee who yelled at my wife refused to give it to me until I waited my turn in line. I was in line for 46 minutes just to get 2 pieces of paper saying the truck and trailer was turned in with a zero balance due.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Justin F.  |  First Impressions 
Rating:
2.0

Poor brakes, vehicle still had workers cleaning supplies in cab and I had to come back to location because the worker left a padlock on door. I tried to call and couldn't get through so had to drive a 42 mile round trip to get the code from the employee. BB (I think) was very helpful with the situation.

Jeremy S. 
Rating:
1.0

HORRIBLE

CRYSTAL J. 
Rating:
1.0

I'm in the military I was helping my girlfriend and her children move. I received the van I checked the body no issues I walk inside the vehicle and it smelled terrible had to keep the windows down. Then when I was bringing the vehicle back the rear passenger tire exploded. I brought it back and the company is trying to charges me $150 even after I had insurance. Then I tell the associate she goes outside and checks the tire and comes back and said I hit a curb which was a absolute lie then she proceeds to yell and curse at me I literally just came back from Afghanistan fighting for my country and this is the treatment I received from your company. When I did absolutely nothing wrong.

LLOYD T. 
Rating:
2.0

I had a truck switch due to lack of available '17 trucks which was handled fine, but then when I went to pick up the new truck the door was broken and the staff didn't not seem prepared for my arrival. It took almost 2 hours for me to get the truck off the lot.

Treston C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Very clean and kind friendly service and fast I will always come to them . treat customers with 100% customer satisfaction

CHARLES C. 
Rating:
5.0

Had to wait to get a truck but they got me going..

RAYMOND W. 
Rating:
5.0

Customer did not leave a comment.

BRYAN B. 
Rating:
5.0

Customer did not leave a comment.

GERARD N. 
Rating:
5.0

Great customer service.

HARVEY W. 
Rating:
1.0

Attendant BB Rhodes has shown herself to be very unfriendly and unprofessional. The technician who hooked up my tow dolly had to be told by me twice to put down his cell phone to help me complete the hook up. I think I'll go to a different location next time.

Zebulon G. 
Rating:
5.0

No suggestions at this time. The experience was great.

ALICE W. 
Rating:
3.0

Customer did not leave a comment.

Keira B. 
Rating:
3.0

Customer did not leave a comment.

Carol J. 
Rating:
1.0

The dop off location, without my permission, and completely fraudulently charged a $16 cleaning fee to my credit card. My trailer was spotless and empty when I returned it. In the exact condition as when I picked up. This a terrible and deceptive practice. The manager and employees should be reprimanded for doing this. I had to spend 30 minutes on the phone and speak to a supervisor at customer service to get the charge reversed. I paid a lot of money ($342) to rent a small trailer. I returned it a day early. In clean condition. Then to get scammed for another $16 is horrible. The employee and managed at the drop off location should both be fired if this is their way to try and make more money.

CHRYSTEM WALTER P. 
Rating:
5.0

N/A

Armando G. 
Rating:
5.0

N/A

JUANITA P. 
Rating:
3.0

I was overcharged. I only used it from 11am to 6pm. I paid 80$ plus! Please check my usage! It's impossible!!!

DOMINGO A. 
Rating:
5.0

EVERYTHING WORKS GREAT AT THIS LOCATION.

ELEANOR G. 
Rating:
4.0

Storge area was well lit but storage room itself had no light. I never went after dark but might be convenient for future renters if it’s cost effective.

Karl S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa M. 
Rating:
2.0

Manger was professional about website/dispatch issues. However the truck was in very poor condition, had a service light on, and did not have AC at idle.

DOMINICJOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

MARGARET C. 
Rating:
4.0

Both pickup and drop off site was clean and personnel were very good. Only problem I had was somehow getting 2 estimates for same trip. Had to call back several times to resolve this. And then was shifted around several times to talk with someone. It was finally resolved after getting to talk with someone who handled this area.

Ronald A. 
Rating:
2.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Have more appliance dollies on hand.

TERRY M. 
Rating:
5.0

All I had to do was pull up in line and the employee told me to just leave the key in the truck and all else would be handled. Very courteous employees.

monte K. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
4.0

Customer did not leave a comment.

Silver Mountain C. 
Rating:
5.0

After hours drop off is a great benefit

AAron W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
3.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Awesome

SANDRA K. 
Rating:
5.0

Great customer service. Would highly recommend this location to others.

Kyle I. 
Rating:
4.0

Customer did not leave a comment.

ESRUN E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

LUIS F. 
Rating:
3.0

Customer did not leave a comment.

VERNON S. 
Rating:
3.0

Customer did not leave a comment.

Lena B. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
1.0

After guaranteeing that there would be a truck available for me at my initial location and having me switch to a online - phone app pickup, my location was changed and I had to go inside to get my rental. Inside I was displeased with the service. My renter didn't look me in the eye and I had no idea when she was talking to me or someone else. They had no blankets to rent and I found the whole experience very unpleasant. I would not use this location again, and I am extra annoyed because my reservation was changed from my initial desired location. The rental also had unexpected fees that I wasn't made aware of when I made my reservation online. Overall, very disappointed.

Caleb R. 
Rating:
5.0

Customer did not leave a comment.

LYTONIA W. 
Rating:
3.0

Customer did not leave a comment.

MARCO M. 
Rating:
5.0

Customer did not leave a comment.

Termica G. 
Rating:
5.0

First good Uhual experience I had in my entire move.

Anicca C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

Fast and easy service. Staff was very polite.

MARY P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
4.0

Customer did not leave a comment.

ISSAKA O. 
Rating:
1.0

I am calling in,they have the wrong fuel down, now charging me $80, yes I have a picture. Turned in 2 days prior.. These folks at Bragg Blvd, are not customer friendly at ALL!!

GREGORY W. 
Rating:
5.0

Thank you!

Tiaria M. 
Rating:
3.0

Keep track of keys and reservations. I reserved a truck and they couldn't find the keys only to later notice it was rented out to someone else. I got the size truck i wanted anyway but jst the fact of wasted time

HILARIO P. 
Rating:
5.0

Customer did not leave a comment.

BRENT R. 
Rating:
5.0

The branch manager Kim was always exceptional. I mean everyone is, but she goes well above to make sure your smiling when leaving.

Septemberr T.  |  Overall Experience 
Rating:
5.0

The customer service was outstanding.. From the young man who checked me in, to the attendant who checked me out

Leisa M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Dantre B. 
Rating:
5.0

Customer Service Excellent!!! Manager was very Kind and Helpful. Staff was a pleasure to workwith. Would recommend this location to anyone!

JUDE A. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

I feel like they need more people checking people in for rentals other than that I've been there several times and everyone has been nice

MICHELLE P. 
Rating:
4.0

Excellent job!

JOHN M. 
Rating:
5.0

Nothing

DINA M. 
Rating:
2.0

We had to go to a few places before we could drop off the truck and trailer. You guys sent us to the wrong place. Also, to begin with they had us picking up the trailer and truck at places an hour apart. We finally got someone to help us get them closer. It was a hassle

MICHAEL WAYNE W. 
Rating:
3.0

Would like more installation be more professionally done. Installation looks like DIY from amateur. Also do not miss the item that is in the order.

Yohan M. 
Rating:
5.0

Customer did not leave a comment.

RELISA C. 
Rating:
3.0

Somehow uhaul had my trailer reservation for another date. I then was told to go to another location to pick it up. I did but it wasn't there so we didn't receive the trailer. My husband and. I had to drive separately. I spent hours on hold with uhaul and there representative stated I was to have picked up a trailer at this location. It was a mess. I gave up because we didn't have time.

Jessie C. 
Rating:
5.0

Customer did not leave a comment.

jalisa H.  |  Overall Experience 
Rating:
5.0

The associate that help me was courteous and very professional. He took the time to answer my questions and explained procedures very clearly.

nathaniel w.  |  First Impressions 
Rating:
5.0

The location was easy to find and the drop-off process was quick and efficient.

Cynthia L. 
Rating:
5.0

Customer did not leave a comment.

Glen W. 
Rating:
5.0

Customer did not leave a comment.

SHAWNTAE S. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Friendly and courteous staff - from the front desk to the lot. Had my trailer ready to go. I was in, hooked up and in less than 15 minutes.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Lynda I. 
Rating:
5.0

Good service

Robert E. 
Rating:
4.0

Customer did not leave a comment.

Jerome S.  |  Overall Experience 
Rating:
5.0

The gentlemen were awesome

Josh D. 
Rating:
3.0

The van I booked was not there at my reservation time. 2 hours later it was not there at my second reservation. Instead of the van I needed I had to use a 15 foot (I think) truck.

STEPHEN H. 
Rating:
3.0

Company needs to do a better job of following up with vehicle returns as failing to do so negatively impacts supply regardless of one's reservation.

MAKEYLA C. 
Rating:
5.0

Nothing

GENEVIEVE C. 
Rating:
1.0

False advertisement of what the cost should've been because I only received $4 back. $100 for a $29.99 uhaul?? I expected at least $40 back, but $4? The lady was nice though.

BRIANA A. 
Rating:
3.0

Customer did not leave a comment.

LYNIQUA B. 
Rating:
5.0

Maintain your awesome level of customer service!

Adolpho D. 
Rating:
5.0

Customer did not leave a comment.

Lyle V. 
Rating:
5.0

Customer did not leave a comment.

HAYLEY P. 
Rating:
5.0

Customer did not leave a comment.

ANITA N. 
Rating:
5.0

Absolutely amazing customer service!

TONYA T. 
Rating:
3.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

EVAN D. 
Rating:
1.0

DID A HORRIBLE JOB!

TARA M. 
Rating:
2.0

Price is too high. $60 for a 10 foot and a 10 minute drive is ridiculous

BRANDON R. 
Rating:
1.0

I was charged for fuel when I dropped the truck off with more then what I got the truck congratulations scamming people

Edward M. 
Rating:
5.0

Got what I needed and was on the road

Kim M. 
Rating:
4.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

They took care of me right away after the tire blew .

DANIEL S. 
Rating:
3.0

Customer did not leave a comment.

Terri M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

triberious c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anicca C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline F.  |  Overall Experience 
Rating:
2.0

Yes I would recommend them if you haul learns how to answer their phones when their customers are calling to let them know that they did take all their belongings out of the unit and that the lock was still there but they want to charge you $117 but they won't answer the phone so that you can let them know when you work everyday and they're closed by the time you get home to inform them that the unit was empty and that they could have taken or cut the lock off if they needed to but nobody answered the phone

stacia M.  |  Overall Experience 
Rating:
5.0

The staff was wonderful in helping me during my problems at that facility..

Bernice S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFREY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

veronica c.  |  Overall Experience 
Rating:
5.0

.

Victoria S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

donnell c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CORALYS P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

carolyn p.  |  First Impressions 
Rating:
4.0

I was pleased with my selection of Uhaul for storage. It was a pleasant surprise to see the unit and its size. I have more than ample room to store my belongings. The staff treated me very well, answering all my questions. I would highly recommend Uhaul to those looking for self-storage.

RON W.  |  Online Move In 
Rating:
2.0

My bill was due in the 22nd of every month. I was able to secure a rental property moving my furniture on the 26th (4) days later to be billed for another month. That is unacceptable plus no at this location is never able to answer the phone. The call center can’t help problems at a particular location. No I would recommend nor use U-haul in the future. Plus I’m paid up until the 22 of April to be advised that the storage 404 is no longer available to me. I didn’t checkout. Bad business and a darn ripoff.

Connie J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATHAN M.  |  Overall Experience 
Rating:
2.0

I was involved in an auto accident earlier in the year and advised U haul management that I was not able to pay the full unit rental and asked to be but into a smaller unit after a caught the payments up on the first unit. I did so and they didn’t put me in a smaller unit. I just got out the hospital 4 days ago and answered an email in what my intentions were and I asked to make a partial payment and they refused to except that. Than they expressed other alternatives prior to auction and they never offered that as well. So my unit was sold and there was an overage which was due back to me. When I went to see the store manager Ms Kim she was rude and telling me that there was no credit due back to me when in fact there was because the letter clearly stated such credit. She made a big deal of it stating that she didn’t have the cash or she didn’t know how to do a credit. At the end of it she said the corporate office would half to send a check by mail which is fine but why did I half to come and spend an hour in the store for you to tell me this. I tried to call the store several times prior to going into the store. No one answered and I kept getting the stores voice mail. So not a good feeling dealing with U Hall at all. Not a pleasant experience at all. They could of worked out a plan for me especially by me being in the hospital after the auto accident.

Kim K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julia j.  |  First Impressions 
Rating:
5.0

Kim was very courteous and helpful, especially after a bit of a stressful day. She processed me through quickly and even helped to point out where the unit was that I would be using. I would definitely recommend this location to others.

SHAWN T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle F.  |  Overall Experience 
Rating:
5.0

Great help from the workers

erik W.  |  Overall Experience 
Rating:
2.0

Roof is out dated. My tv stand got damaged by water from the leaking roof so I had to toss it in the trash also 3-5 boxes was soaked with water and had to throw something away

bernardo g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda G.  |  Overall Experience 
Rating:
4.0

Walter was nice, knowledgeable, accurate, timely and a pleasure to work with he made a stressful situation enjoyable .

Jetran R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERNESTINE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lafayette J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dwayne f.  |  Overall Experience 
Rating:
2.0

So there are a couple of things here I would like to say. While the help I received was good, it took forever to get said help. I waited for 45 minutes before seeing the only rep behind the counter (2 days in a row on 09 and 10 Nov). Then on the second day after receiving my card to access the storage I had to wait for it to activate, I was unaware of this. So I tried to access the gate without luck and then went back inside to wait 20 more minutes to be let in by the rep. Also I was not briefed and am not sure how payments occur for storage. Like if it is all auto payments, or if I will be paying for 1st and last month, or need to pay monthly at the location. If that is the case I only need the unit for 2 months and need to end my contract now. So I will also need to read the contract in full to see if these questions are answered there. Other wise I had no issues.

Andrew R.  |  First Impressions 
Rating:
5.0

Great costumer service.

Angel B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle F.  |  First Impressions 
Rating:
5.0

The staff was extremely professional and helpful. This is one of the best Uhaul locations I've seen.

joshua d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terrielle C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lee m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernice S.  |  First Impressions 
Rating:
3.0

Not sure why, but there never seems to be enough customer service representatives at the counter to assist. Maybe hire more help at the counter to cut down the line or wait.

CARLA D.  |  First Impressions 
Rating:
5.0

Everything went smoothly

Jacqueline F.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top