The in-store wait time needs improvement.Stephanie B.
Customer Reviews for U-Haul Moving & Storage at Bragg Blvd
Fayetteville, NC 28303
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Brice M.
Customer did not leave a comment.JAMES S.
Excellent customer service. Professional and knowledgeable on all aspects. Quick too!ALEXANDER F.
Always love renting from this uhaul place. Trucks are clean and well maintained. If you reserve online and have all your information when you get there it goes a lot smoother and helps get you out faster. Returning the vehicles is just as easy. Always recommend coming to here for a rental truck.Cassandra N.
Customer did not leave a comment.CHRISTINA K.
Only recommend because it's the only location that actually seems to have any vehicles. Place was kinda dirty, truck was gross with fried chicken grease and crumbs, to the point I slipped and almost fell just getting in because the floor was slick. Service was slow and sort-of condescending (except the lady at the front desk, who was a breeze to work with). All in all, on-par with most places around Fayetteville.ASA B.
Not over charge for mileage. It was no way to avoid going over the milesSAVON K.
Customer did not leave a comment.REINHOLD H.
Customer did not leave a comment.BRENDON M.
Customer did not leave a comment.Ross T.
Customer did not leave a comment.Lindsey H.
Customer did not leave a comment.scott F.
Didn't have the equipment available that I originally had reserved and gave no guidance on the auto transportKEVIN M.
I have lived in Fayetteville, North Carolina for 14 years, and through the years I have used the big location on Bragg BLVD. Today, we rented a truck for a few hours to get a couch from a friend. The lady at U-Haul was very nice and professional and told us our truck would be out front with the keys in it. The only truck out front was running and cold which was nice, but when I compared the numbers it was the wrong truck. I checked the cab to be sure my girlfriend hadn't left anything in there, I saw a book bag which was not familiar, but my girlfriend is moving here from Kentucky, and I am not familiar with all of her worldly possessions. When I looked in the bag I saw a gun and a laptop. I knew right away that this did not belong to her. When she came outside from asking about the correct truck I walked with her to the next lot to find the truck we were supposed to have, in the north Carolina heat and humidityâ€¦. We found the truck, but no keysâ€¦.my girlfriend is disabled and can not walk far so I left her in the truck to run and get the keys. The lady met me outside with the keys so I ran back to start the truck. I pulled the truck around to the exit and got out to tell the lady that our air wasn't working in the truck and to tell her about the bag that had been left in the other truck - specifically mentioning the smell of weed and the gun inside the bag. She said she would tell her manager right away, and I saw another woman get the bag out of the truck as we were driving away. When we returned the truck, I inquired about the bag and asked if they had found the owner. The valet guy with dread locks chastised ME for opening the bag. Asking me several times for clarification of the situation, and told me that I should not have opened â€œpersonal property of another customerâ€. I said â€œreally? That's how you want to handle this situation?â€ He said â€œYes ma'am, you should not have opened someone else's bag.â€ I would like to know exactly how I should have handled this situation according to U-Haul company policies? This took place at the location on 5400 Bragg Blvd, Fayetteville, NC 28303, at almost 5pm. My Girlfriends name that was on the truck is Cynthia Smith. I am just wondering should I have stayed with the package and called the cops instead of alerting the staff? Honestly, it felt to me like the valet in dreads was mad because I thwarted his side hustle. He was very rude to me, and when my girlfriend confronted him for speaking to me that way, he yelled at her to â€œhave a nice day!â€ he was angry and yelling. I am very disappointed in this location and I have a lot of business coming up with them as I am opening my own business in the area. Please advise me on the correct protocol for this type of situation going forward. Thank you for your time and attention in this matter, Andrea Walker, UP4DREA, INC.CYNTHIA S.
Customer did not leave a comment.Akshar B.
Was provided larger truck than I needed and wasn't able to switch to one I originally requested and there were plenty available on lotDuane P.
Customer did not leave a comment.Tearrai W.
Absolutely!! Best place around! Love the staff and the facility had it all !DANIEL D.
Customer did not leave a comment.BEVERLY W.
Missing/wrong equipment. Long and slow wait time inside.Bethany H.
Customer did not leave a comment.RICHARD C.
Customer did not leave a comment.WILLIAM H.
Customer did not leave a comment.Denis H.
Customer did not leave a comment.Melba M.
Well I went to the location in the morning and talk to the counterpart about my reservation that was a mixup as the weather was Saturday or Friday I was there on Friday morning I was told to return but even at four when I got there To pick up my rental there was a new person who was quite rude I did not appreciate her attitude and toneFred R.
Don't lie to the customer!!MICHAEL V.
Not broke don't fixvincent T.
Customer did not leave a comment.DENNIS M.
Customer did not leave a comment.JEFFREY H. | First Impressions
I always used this location, Bragg Boulevard. All the sales associate have been wonderful. But unfortunately today, this evening, when I brought the u-haul back the associate who waited on me was not that pleasant. This was a bald head Caucasian guy. I have felt welcomed the past 3 years at this site, 5400 Bragg Boulevard. But this evening my encounter with this individual was not welcoming from him. I am so sorry I have to report this, but this individual could have been more inviting. I hope that I can still feel good in the future about coming back to this location. I have always enjoyed the experience here! I will drive across town just to come here.GARY M.
Good service quick, check out and returnJOHN W.
Customer did not leave a comment.Rodney R.
Representative at this location had a bad attitude. Customer service unprofessional, and her attitude was unacceptable. I understand if you're about to close then there should be a sign on the door that says we close 15 to 30 minutes prior actual closing time and last customer will be seen at specified time. That wasn't the case and the slamming of ID card down hurrying and puffing made me upset and unacceptable.Roger P.
I had reservations for another location but they didn't have the trailer. After 90 minutes on the phone customer service found a trailer at the Bragg location. I had made the original reservations 48hs in advance.STEVEN B.
The drop off was overcrowded. There needs to be more designated space for vehicle returnBrittany C.
Customer did not leave a comment.LAQUITA B.
The U-Haul rep, Kimberly, was VERY rude! She said there were no trucks available without a reservation and that I could only rent a trailer but it was the way she said it that was completely uncalled for! Extremely unprofessional! When I went back an hour later, a different associate assisted me and was very professional and curtious. Although the truck I wanted wasn't available, he made sure I was able to rent a similar truck which allowed me to complete an extremely important task. As long as Kimberly works there, I will not return to that store!DUSTIN W.
Don't switch someone's rental date or time specially the day before they move.ALONSO M.
Customer did not leave a comment.Robbin G.
Customer did not leave a comment.William M.
Customer did not leave a comment.MARKISHA L.
Customer did not leave a comment.PATRICK L.
Customer did not leave a comment.Terance G.
Customer did not leave a comment.TERESA J.
Customer did not leave a comment.LARRY H.
I originally had my reservation at Regency Furniture At Bargain Depot. I arrived and they didn't have a trailer for me and advised I can U-haul. I couldn't get anyone on the phone, suck on hold. I looked up the closest U-haul location and checked if they had a trailer available. They transferred my reservation and connected the trailer.Seth B.
Customer did not leave a comment.JACQUELINE D.
Always good customer service from the crew, Butler, Redd, Kim, Walt and BB and the new young ladyCarvin B.
My Uhaul I rented was a size 26 and it ended up breaking down in the middle of traffic on Bragg blvd. Then I came to exchange it for another truck and I had to downsize but it was the same price. Once I brought the truck back the gas was literally off by a centimeter and they charged me $30 extra. They did not provide me the paperwork for the second Uhaul I got so I couldn't put the contract number in online when I was returning the Uhaul. Worst Uhaul place I ever been to. Should've expected it because it's on Bragg blvd but they were the only ones convenient at the time. People listen to me when I tell you don't go there!!! You'll thank me later.ISAAC L.
engine light one gas gage broke tow feature stuck...awfulJANIECE F.
Customer did not leave a comment.Eric R.
Consistent availability of equipment.Jon B.
Customer did not leave a comment.Grant O.
Customer did not leave a comment.veronica c. | Overall Experience
Customer did not leave a comment.MICHELLE T.
Location called the day before we were supposed to turn the rental van in to request that we turn it in on time because they had other people lined up to rent it. We went ahead and turned it in a day early, and was told that we owed an additional $7 because we went over on mileage. The only reason we went over on mileage was because U-Haul changed the drop off location to this store that is across town from the original drop off location. So much for doing them a favor and dropping it off early.THOMAS W.
.Victoria S. | Online Move In
More ppl working Saturday morning!Jacqueline R.
Make sure you have equipment or call customer to let them know before arriving to find out they don't have a truck.Tiffany M.
Customer did not leave a comment.DAVO J.
Yes goodJose S.
Customer did not leave a comment.Amy V.
Customer did not leave a comment.NATHAN MATTHEW L.
Customer did not leave a comment.donnell c. | First Impressions
Customer did not leave a comment.Cody Y.
Customer did not leave a comment.Keon G.
Customer did not leave a comment.TRACY S.
Customer did not leave a comment.JUAN T.
Everything was greatTIMOTHY A.
Customer did not leave a comment.MICHAEL B.
Some of the workers seemed overwhelmed.MCKINLEY E.
Everyone was beyond helpful and super friendly EXEPT FOR THE WONAN WHO RANG ME UP. She was rube and belittled me for asking simple questions and mumbled everything then got audibly angry when I asked questions because it sounded like she could barely talk.Lauren F.
Customer did not leave a comment.CORALYS P. | Overall Experience
Lisa provided excellent customer serviceANNETTE B.
Customer did not leave a comment.Nicole M.
I am NOT a happy customer. I was told my drop off location was right near my final destination. Upon arrival I find out my drop off location is an hour south of my final destination. At that point in time I had already driven over 12 hours and I had to drive back to my original location the next day. No one is available to solve the issue after hours. Very unhappy former customer.Timothy F.
Customer did not leave a comment.THERESA B.
Customer did not leave a comment.DAVID D.
Customer did not leave a comment.carolyn p. | First Impressions
Customer did not leave a comment.Charles B.
Customer did not leave a comment.BRYCE M.
Just keep doing a professional jobDENNIS W.
Customer did not leave a comment.rose F.
Customer did not leave a comment.Sherita S.
Everything was great, However I didn't have gas in the trunk. It was a inconvenience but the store took care of my issue.CATRINA C.
I didn't even have to go in because the staff was ready and greeting people when I pulled into the drop off line! The guy who helped me was so friendly and I chose the emailed receipt option! I'm so thankful for an amazing uhaul experience start to finish! I'll be moving again next month and definitely choosing uhaul again! Thank you!!!Jessica S.
Customer did not leave a comment.EARLENE W.
Customer did not leave a comment.Lonnie E.
Customer did not leave a comment.REUBEN Y.
Customer did not leave a comment.STEPHEN S.
very unprofessional and unorganized... the people i. the cashier area are not professional and are very unorganized... they need new management.DANIEL E.
I made a reservation for a 15 ft van and initially got a -0 ft van and had to make corrections. I also made a reservation for a 10x10 storage unit. However the person who I made the reservation with failed to inform me that there was no available units. I was told to go to another UHAUL on Gillespie St in Fayetteville that the manager there told me that Bragg Blvd had the ability to check if there was any available units abs they did not do that. So I had to drive around Fayetteville with the van I had trying to find an available unit. Luckily I was able to find one. My recommendation for this store is to communicate with their costumers and provide satisfactory customer service.BRAELYN G.
Make the return process a bit smoother. Was have difficulty getting on the site had to try around four times.JEAN R.
Customer did not leave a comment.CRAIG C.
Customer did not leave a comment.DEBORAH M.
Check out and check in were both slowTREVOR H.
Customer did not leave a comment.LINDA S.
Customer did not leave a comment.BRYON S.
Customer did not leave a comment.Justin F.
Great customer service.WILLIAM W.
Customer did not leave a comment.VERONICA T.
Customer did not leave a comment.KHENDALL J.
The staff at the Bragg Blvd location couldn't have been nicer and more helpful. I will definitely go back there for any other moving needs in the future.DANIELLENICOLE A.
I was pleased with my selection of Uhaul for storage. It was a pleasant surprise to see the unit and its size. I have more than ample room to store my belongings. The staff treated me very well, answering all my questions. I would highly recommend Uhaul to those looking for self-storage.RON W. | Online Move In
My bill was due in the 22nd of every month. I was able to secure a rental property moving my furniture on the 26th (4) days later to be billed for another month. That is unacceptable plus no at this location is never able to answer the phone. The call center can’t help problems at a particular location. No I would recommend nor use U-haul in the future. Plus I’m paid up until the 22 of April to be advised that the storage 404 is no longer available to me. I didn’t checkout. Bad business and a darn ripoff.Connie J. | Overall Experience
Customer did not leave a comment.NATHAN M. | Overall Experience
I was involved in an auto accident earlier in the year and advised U haul management that I was not able to pay the full unit rental and asked to be but into a smaller unit after a caught the payments up on the first unit. I did so and they didn’t put me in a smaller unit. I just got out the hospital 4 days ago and answered an email in what my intentions were and I asked to make a partial payment and they refused to except that. Than they expressed other alternatives prior to auction and they never offered that as well. So my unit was sold and there was an overage which was due back to me. When I went to see the store manager Ms Kim she was rude and telling me that there was no credit due back to me when in fact there was because the letter clearly stated such credit. She made a big deal of it stating that she didn’t have the cash or she didn’t know how to do a credit. At the end of it she said the corporate office would half to send a check by mail which is fine but why did I half to come and spend an hour in the store for you to tell me this. I tried to call the store several times prior to going into the store. No one answered and I kept getting the stores voice mail. So not a good feeling dealing with U Hall at all. Not a pleasant experience at all. They could of worked out a plan for me especially by me being in the hospital after the auto accident.Kim K. | Overall Experience
Customer did not leave a comment.julia j. | First Impressions
Kim was very courteous and helpful, especially after a bit of a stressful day. She processed me through quickly and even helped to point out where the unit was that I would be using. I would definitely recommend this location to others.SHAWN T. | First Impressions
Customer did not leave a comment.Michelle F. | Overall Experience
Great help from the workerserik W. | Overall Experience
Roof is out dated. My tv stand got damaged by water from the leaking roof so I had to toss it in the trash also 3-5 boxes was soaked with water and had to throw something awaybernardo g. | Overall Experience
Customer did not leave a comment.Brenda G. | Overall Experience
Walter was nice, knowledgeable, accurate, timely and a pleasure to work with he made a stressful situation enjoyable .Jetran R. | First Impressions
Customer did not leave a comment.ERNESTINE W. | Overall Experience
Customer did not leave a comment.Lafayette J. | Overall Experience
Customer did not leave a comment.Angela M. | First Impressions
Customer did not leave a comment.dwayne f. | Overall Experience
So there are a couple of things here I would like to say. While the help I received was good, it took forever to get said help. I waited for 45 minutes before seeing the only rep behind the counter (2 days in a row on 09 and 10 Nov). Then on the second day after receiving my card to access the storage I had to wait for it to activate, I was unaware of this. So I tried to access the gate without luck and then went back inside to wait 20 more minutes to be let in by the rep. Also I was not briefed and am not sure how payments occur for storage. Like if it is all auto payments, or if I will be paying for 1st and last month, or need to pay monthly at the location. If that is the case I only need the unit for 2 months and need to end my contract now. So I will also need to read the contract in full to see if these questions are answered there. Other wise I had no issues.Andrew R. | First Impressions
Great costumer service.Angel B. | Overall Experience
Customer did not leave a comment.Michelle F. | First Impressions
The staff was extremely professional and helpful. This is one of the best Uhaul locations I've seen.joshua d. | First Impressions
Kimberly Cowan , BB Rhodes and Mister Al need a raise for being shining examples of excellence customer service...They are the only reasons that I will ever use U-haul again..Jaime E. | Overall Experience
I love U-Haul !Rosalia l. | Overall Experience
Very clean, secure and safe storage. Just a little pricey over time. Overall really good.Amberine B. | Overall Experience
Customer did not leave a comment.Rachel L. | Overall Experience
Customer did not leave a comment.Terrielle C. | First Impressions
The storage was great the truck however was the issue first a tire blew then head gasket all in the same day and then they couldn’t find anyone to transfer truck loads so we did it . The whole experience took a day of our travel with 3 kids and we had a deadline to meet .Austin S. | Overall Experience
Customer did not leave a comment.Kristi G. | First Impressions
She told me my “destination would be changed “ it look like it wasn’t. I’d hate to find out my card is steady being charged for a piece of equipment I’ve turned in and then they don’t even pick up the phone Aisha mickle 202-412-2222aisha M. | Overall Experience
Customer did not leave a comment.Evelyn H. | Overall Experience
professional and very cleanmaurice w. | Online Move In
Yes I would definitely use you all again I also have a storage building on the premisesLoretta W. | First Impressions
Mrs.Kim was very kind. She’s a great manager.aaliyah m. | Overall Experience
The prices are way To high for the storage buildingLa Tiffany F. | Overall Experience
Customer did not leave a comment.Bernice S. | First Impressions
Customer did not leave a comment.Crystal F. | Overall Experience
Kimberly coran was very helpful and extremely knowledgeable in am very happy with the service provided by this location. Thanks so muchChristina P. | Overall Experience
Everything I left in storage was ruined by leaks and rats 🐀 in the facilityChris W. | Overall Experience
Customer did not leave a comment.Christina P. | First Impressions
Great facilityKevin H. | Overall Experience
U hual us corrupt company, they change full rate to customers that use the storage A few days and turn around and rent the storage to the next customer full price, the staff was unfriendly and rude,,Raymond W. | Overall Experience
thanksBryan c. | Overall Experience
Awesome serviceMitchell H. | Overall Experience
Everyone was extremely helpful, courteous and professional. Thank you so much for making my move as easy as possible.Olivia G. | Overall Experience
Excellent services, facilities and staff.Omar D. | Overall Experience
Not sure why, but there never seems to be enough customer service representatives at the counter to assist. Maybe hire more help at the counter to cut down the line or wait.CARLA D. | First Impressions
Everything was wellGlenda E. | Overall Experience
Great service everything was ready in and out in 15 minBryan c. | First Impressions
I would recommend this place, each time I needed assistance or a question; always helpful and patient. Thank you.Samantha G. | Overall Experience
Great experienceYvette P. | Overall Experience
Brenda was very pleasant and helpful Would recommend to others to use this locationApril G. | First Impressions
We did not have a notice of a move out or auction since 6/17/19. I paid the previous balance of 427.94 on 6/14/19. Why did this happen????? Where did our valuables go?? Who stole our belongings?ALYSON C. | Overall Experience
Terrific serviceGayland E. | First Impressions
The 20' van ran well with no issues. We were able to pack a lot into it. Customer service was great at all 3 locations we went to. We loved that we got a free month of storage, too!!!Eric D. | First Impressions
Nice staffApril L. | Overall Experience
Great service, friendly staff!!!Doug J. | Overall Experience
Great service!!Evelyn H. | First Impressions
Everything went smoothlyJacqueline F. | First Impressions
The facility at Bragg Blvd was amazing. The only problem I have with UHaul is the wait time on the phone when calling. Why can't U Haul have a call back system when the wait to get a rep is over 5 minDENNIS E AND MARY B. | Overall Experience
We were treated like we were the only customers in the store. Excellent staff.Terry M. | First Impressions
Very friendly and professional.James E. | First Impressions
You Rock!ROBERT C. | Overall Experience
Quick and friendly customer service. Everyone was so helpful!!!paula m. | First Impressions
Very friendly proffessional staff that goes above and beyond what they have to to help people out.very nice people and GM.friendly,helpful,proffessional, need I say more? I highly reccomend.Jonathan W. | Overall Experience
Very friendly'wantingto help the customer.Jonathan W. | First Impressions
Storage space met my needs. I wished the gate entry reader was reachable from car.STEPHEN E B. | Overall Experience
Clean, secure, solid staff, no issues. Access at all hours. No hassles when I moved out.Richard J. | Overall Experience
Great placeSylvester M. | Overall Experience
Kimberly answered all my questions and made my moving experience all the better.Sharmaine A. | First Impressions
Needs more lighting around the storage areas but other than that greatJasmine J. | Overall Experience
Excellent customer service! I would not have gone anywhere else.GARY J. | First Impressions
N/ATerrance E. | Overall Experience
GreatLatasha V. | Overall Experience
Y'all still owe me 19.99 for signing up for auto pay. You didn't remove my late fee!arkelle e. | Overall Experience
Excellent service and the staff were friendly and helpful.Abdallah S. | Overall Experience
The staff was always helpful at Uhaul. They helped me set up storage more than a year ago and made my military move as painless as possible. Thanks!mohanned e. | Overall Experience
Employees were courteous and helpful. You just need more help, very busy location. This was a Sunday.Lisa M. | Reservation
Easy to work with.jane h. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!