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Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Follow up on your personnel paperwork. The reason I'm saying this is because after I returned the equipment, the personnel fail to file it as returned.
Everyone that work there was very nice that I spoke with. They were very knowledgeable. And they were following safety guidelines regarding the CDC and the coronavirus which really made me feel safe.
always friendly staff.
There was alot of miss information going back and forth. Was sent back and forth between two places to get help with what I needed was miss inform how to return the truck .
I was charged twice and have not received a refund or mgr. Call after returning twice and showing tjem . Cash in full and credit card in full. Bad business!!!
With loaded 20’ truck it ran very well & smooth.
Fortunately they had the trailer we reserved after being required to drive to this location from our first in downtown. We called earlier in the previous week but our plans changed and we came two days early due to COVID-19 and wanting to just get home to PA. So we were happy to get what we wanted.
Julie was a great help and she is a great worker 5 star service
Awesome team and awesome experience thanks to the staff
These folks on Zimalcrest Drive always go above and beyond in customer service. We have used U-Haul over the years and have consistently returned to this location because they have what we need and they have an exemplary work and customer service ethic. I really can't say enough good things about the people we've encountered there. UHaul and other service industries should be taking lessons from these folks!
The store manager and staff were both courteous and professional. The kind and helpful customer service was much appreciated and I look forward to doing business at this location in the future.
It was very unorganized with employees not knowing how to do their job properly. I was assigned one trailer but given a contract for another one which really could of messed me up and ended up costing more money in late fees if it wasnt fixed. They need to train the employees better so the new general manger isn't the only one who knows how to do their job.
Rented a car hauler. Very accommodating when I had a flat tire on car being hauled which caused me to run late. Did not charge me for an extra day. Great customer service
all went OK until I returned the truck; I have returned it at 2:30 PM (deadline was 7PM) and the gentleman said I would get an email with my final receipt within 5 min ... that confirmation came the next day after 8AM... At around 6:30 PM I got text messages that I will have to pay a fee of $20 if I do not return the truck by 7PM. I called the store but did not answer so I talked with U-haul customer service ... that said that the truck did not show returned / checked-in on their system and that they cannot get a hold of the store manager. The next day I got the final receipt confirmation via email, which showed the correct info for mileage and gas tank,, with check-in time 7PM the night before ...Overall could have been a great experience except the check-in ...
This is another terrible experience with Uhaul within 1 year. This is a poor excuse for customer service and the most unprofessional business I've seen. My reservation was changed without my knowledge and when I entered the Uhual center at this location the customer service was the worst I've ever experienced. There was no help or any eagerness to solve the problem they created.. What a shame just a business to make money and not make customers happy
the driver door on the truck had been bent at one time and wouldn't close right. there was so much wind noise going down the highway i couldn't hear my phone ring.. but the lady working the check out counter and the man that checked me back in were great...and i called back about my bill and the man on the phone made the correction handled it great and i was happy with that... thanks. roy
All was perfect except it rained the entire move.
Rental was perfect. Darrius was courteous and efficient during. checking in. Really appreciated was his hook up of trailer, attached wiring and chains. Return was equally simple, Darrius did the decouple and maneuvered the trailer to its storage location. Didn't even have to get out of my truck.. No improvement needed at this location.
Timely....big help
Staff was friendly, very accommodating, excellent customer service!!! Would recommend Uhaul (equipment & storage) over any other like service in Columbia!!!
Just keep up the great work!
Customer service was great.
Everything associated with h the short term trailer rental (about 90 minutes) went smoothly. Not much could be done to improve the process unless your re tal firms were shortened significantly.
Have more experienced employees to help the customers, so it won't take as long to be helped. The wait time is out of this world.
This location was actually fine. Picking up my truck with my initial reservation in Ballentine was a total nightmare. When I got in the truck the tank was on empty. I was told to put gas in it and I’d be reimbursed. Unacceptable. Horrible experience. Your customer service people do not know what they’re doing.
The folks on the phone and behind the counter always impress me with their efficiency and manners. They always seem to really know their jobs.
Latch was broken on the door. Had to repair it before taking on the trip. Trailer was 40 plus years and you could tell.
Uhaul is not user friendly uhaul needs to change there return drop off policy as long as all rentals are return during normal business hours or not it should not be charge a check fee that is totally unfair taking pictures and logging in on the phone to drop off rentals is very stupid and I have never heard of such a ridiculous policy.
No complaints, keep up the good work
Prices too high
Service is good, continue the good job.
Your Workers are over changing the customers
This was not the original drop off location. I had to call for a new location due to the first place being closed each of the 3 previous times I tried to return the truck. I was sent to a place that was 10 miles further so I could not walk home. I could not keep the truck at my apt complex. They swept out the truck even though I just swept it out - it was clean! They didn't know what to do with the lock that was on the back of the truck when I picked it up.
The tires on our truck where bald. The tail lights on our car hauler didn't work.
The staff was friendly and helpful.
Service was outstanding as always!
Nothing, keep up the good work!!!!
Great team
The workers at this location use foul language. Cursing infront of customers. I will never use this location again
The service was good, but when have older people renting the u-haul you need a step rail, are step ladder the to get in everyone can't step that high up thank you.
Try to ensure more staff is on hand. It was a very long wait for pickup.
Just maintain your level of consistency I will always continue to use and recommend your services
The worker who checked out our truck for us was excellent. Very personable and helpful. He is a great asset to this UHaul location. I would highly recommend this location for service and product.
William Patterson was awesome
Staff was short-handed on return, Had to wait a long time just to return.
I dont have any complaints so I cant say what needs addressing.The whole experience of renting from this location was stress-free.Would definitely recommend.
No scraps to hold down or no dolly
Some staff seemed like they were just there not really there.
At least have two employees working, to give more efforts in taking care of the customers at faster service, during this employee service he was very efficient to customers.
Seems understaffed. They had three people there when I picked up including a general manager. I needed a hitch and one wasn't premade. There was no one in the store who was qualified to torque it. I had to leave and come back after telling me on the phone they had hitches. Perhaps they should have asked what size I needed. I will say Mitch seems to be a hard worker. He was there both times and seemed to be the only one hooking trailers and bringing out trucks.
Higher some help who knows what they are doing would be a good start
Very nice and walked me through the process.
No one was inside when I went to drop off nor was I greeted by anyone.
It was over priced especially for the amount of space provided. That is ridiculous.
It was a smooth transition.
Very friendly
they did a good job
Workers are very unprofessional and unorganized.
Thank you bing so nice.
I received spotty communication on billing. No one answers the phone. Also, you sold my items. I’m still not sure where the rest of it is. Would love to know if any of my things are left there.
Uhaul at Zimalcrest professional except where is the central a/c. Tega when I returned truck couldn't get receipt b/c they didnt closed tkt out and allowed someone to use truck & insurance in my name
Staff was extremely helpful
The place was very clean and kept my mothers thing safe until I could go through them. Thank you.
You over charged me and now I cant get my money refunded. I will make sure that no one I know uses uhaul. This has been the worst experience. No one at your store answers the phone.
