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BRUCE S. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Broad River Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck windows dirty an the young boy was rude!
KYKSHARA H.Very convenient, personnel was helpful. Dropoff was smooth and excellent
Theresa F.All was very good
JOSEPH S.It was easy to find, gentleman was friendly and helpful. Very easy to drop off.
MEGE M.The check in experience was quite odd. Apparently there was a double booking for a cargo van of which they only had one on the lot. My scheduled pick up time when I placed my reservation was for 8:30am. The other reservation was for 7:30am and they had not arrived as of the time I arrived. The clerk called the other person who had a reservation and they said they were still coming. He then asked me if I would be willing to accept the next size up and I agreed. He then called someone else at uhaul and proceeded to argue with them on the phone about my reservation and the other reservation for the cargo van. I was sort of in disbelief. He ended up giving me the cargo van and told the person on the other end of the phone they would have to call the other customer back and explain to them why she would not get the van. I really felt uncomfortable and almost just walked out. Customer service training really needs to be established at this location.
Glenn B.Great job by William.
JOHN S.Just continue providing excellent customer service
TYRONE D.Liars. They lied on my fuel after they gave me a refund. And I turned key in the same day and not when I thought I would be finished and that was a 24 hour truck.
NAKESAHA B.The service was amazing, staff had compassion for my misfortune and assisted me outside the call of duty. Thank you UHAUL at Broad River and Zim
mary h. | Overall ExperienceNothing. It was a great experience overall. This was my 2nd or 3 rd rental & I will return!
Linda R.Equipment showed much wear. One brace for door latch in need of repair. Serviceable trailer but abused
Michael S.The equipment was clean but the inside of the vehicle cab did have a strong smoked cigarette smell.
RICKY S.Very good customer service
FABIAN J.Great customer service. Did a great Google review on this location.
Ashaki A.Good experience.
Kenneth R.When I went here to get my truck and storage unit that I rented, they didn’t really tell me all the information that I needed to know, they kind of expected me to just know all that I needed to know which wasn’t the case. Other than that, the staff was helpful and respectful.
Austin N. | First ImpressionsThe person was real snappy with me.that was very poor customer service.
AMELIA J.staff was GREAT
NATHANIEL W.They need a correctly marked after hours key drop box.
LANCE B.I need a discount there for a minute Thank you
DANNIELL K. | Overall ExperienceDaminka was very nice and kind enjoyed her
I YAUNA H.Mike made, what started out as a disaster, a really perfect experience. I believe his last name is Brown.
Angela S.Y'all do not keep your promise
TABITHA D.Everything was fine!
GLORIA D.Brand new truck, sharp and pleasant employees… absolutely first rate experience!
PAMELA A.Avoid billing dispute. Pending charges
ROOSEVELT G.The truck we received a/c didn't work.
karen G.Nothing. Everyone was helpful and professional
RODNEY B.Julie is so friendly and helpful
BRIEON S.Truck battery cable negative is loose and will cause the vehicle to die. Tighten cable Thank you.
CASANDRA S.Keep William Patterson there, makes the process smooth.
DOROTHY L.If you ask on the equipment contract to return the trucks with certain amount of gas, try to make sure that the truck has that level. I was asked to filled the truck and when I when I realized of checking the gas level, I saw it was less than 1/4
Alejandro P.They are very reluctant to return deposits.
STEVEN B.Great location. Easy access to major roads.
John G.Very good service
Ben P.Poor customer service. I was given the keys and told that the truck was on the side of the building and the dolly was by the trash can. I preceded to go to the side of the building where I saw multiple trucks that was the size I paid for. After trying the keys in 3 trucks I went back in and ask could someone come show me the truck that I rented. It was a girl and a guy there. The girl was nice and helpful but the guy was unprofessional in verbiage and tone.
YINA B.I understand how it is not UHaul's responsibility, but a nighttime guard would have made me feel better moving from truck, taking pictures, standing in front of the store, and moving to my car would have helped me feel better. Staff at Zimalcrest and your customer service phone staff were so patient and courteous. They made doing business with you easy.
ROSE R.My truck that I ordered online with a dolly wasn't there. I was accommodated with another truck buy no dolly available and we had to push and work fast to get it returned that same night because that truck had a 7am reservation. I was almost charged twice for it but was not thank goodness. Overall an average uhaul experience.
CHRISTINA P.The big problem is what i reserved not once but twice was messed up. Upon arrival to pick it up they didn't have it. They sent me to another facility and I had to get a box truck instead of a pick up. The lady at this facility was nice and not here fault. I also had an increase in cost which once again wasn't her fault. When trying to call customer you wait for ever to get through. This isn't the first time this has happened to me. I understand mistakes happen but for future rentals I will look elsewhere
PAUL L.Truck should have been checked to make sure broken glass was cleaned up before I picked it up.
ROBERT B.Over priced. Used a van for 2 hrs. And charged $100.00!!! Wrong. Gas level and left tire air pressure warning light and no one bothered to check the air pressure.
ANITA D.Thank you for your help Very professional
HOWARD H.Service was A-1
RODERICK G.Bad experience overall
WILLIAM S.U-Haul added unexplained charges, and extra $130 which I didn't recognized because I paid upfront
Harry S.Fix your phone tree. I have waited a total of three hours waiting to get some information about an after hours drop off. I have been given various information and have now been charged for something I haven't rented. It's been a serious nightmare.
SHERYL R.The employees were giving wrong information when it came to pricing and I had to pay more than want was quoted to me the first time and the level of professionalism was terrible. Someone was on the phone talking and texting while I had to stand there and wait. The location was good but the customer service could have been better.
SHAYLA B.The truck I used power steering was terrible. The engine sounded like it was ready to die.
BEVERLY W.Be more consistent on charging on the gas. The Manager Ms Julie to the Zimalcrest location was very nice and friendly she is a great Manager and shows compassion for her customers.
JAMES J.Take cash
Brett W.Pay more attention to the customer instead of cell phone.
TIFFANY K.There was a mix up on the reservation, that didn't quite make it to the staff. They gladly and willingly corrected the issue and made all right with the world again. :-)
Ronald J. | First ImpressionsWilliam Patterson and supervisor were rude and unprofessional
Eleanor D.I filled out all the paperwork in advance, however, I did not note in any place where the size of the ball is listed as 2 inch. We have a 2 5/16 hitch and upon arrival and pick up, found that the trailer did not fit. Luckily we were able to buy a new hitch on site but we were highly inconvenienced, it cost us additional money and time that we didn't have. The website needs to be updated to clearly show this information. Also, when I tried to contact the local place after my reservation was changed to a different location at the last minute, I could not get through to anyone and stayed on hold for over 20 minutes before giving up.
Stanford D.