Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
there was a mix up with the pick up and the truck I was supposed to get did not have keys. Arrangements were made for me to get another truck, but it took a while. Staff were helpful.
Horrible customer service. Have workers that actually care.
1st time at this location. Brandon was pleasant and helpful. When he saw that the trailer needed a little attention on the chain and brake line, he jumped right on it and replaced them immediately. It took no time at all. Thankyou for making it an easy transition.
Have more staff on hand. I went in on a Saturday and the ride share feature was not working which meant I had to go in. There was only one person assisting at the counter. Wait time was kind of long.
I had order a 10ft trick and got a 15 ft. I had ordered moving pads and was told that they did not have any left.
The only thing I can think of is to retain Hannah. She was so cheerful and put you in a good mood.
Very Efficient
Upon my arrival there was multi trucks awaiting inspection, not a whole lot of parking for the 26 ft one that I had and they charged me an additional fee of $86 for gas. Which, I had put in prior to getting there. I did not stay for the inspection of the truck because, I had a 6 hour drive back, just finished unloading that huge truck and there was a wait. Not to mention the original place I was supposed to leave it, said they had no room for it and sent me elsewhere but, they said the same thing! It was a complete disaster. I have called many times and always get a recording and elevator music. Not pleased at all.
Make sure employees do a better personal information check on customer with identical Names, also need something in the protection policy that will be conducive to a customer who may have gotten stuck in Mud, wherein have of cost may be covered.
Everything was great, Very friendly staff. It was a nice young man and a lady who appeared to be a team leader. They was so sweet and they crack silly jokes with me and I really enjoyed them. Most definitely will recommend them.
I had to wait for over an hour to get my trailer. Then the people were not carrying about all the people in line. Then when I turned in the trailer they said I never did and I had to fight them go look and see if it was there.
I rented a cargo van for a few hours. brought it back before 8 pm. The store manager called me the next morning asking me when I was bringing the van back and was very nasty to me I told her I brought it back and even talked to the young man at the counter about the mileage. She told me she was going to charge me for an extra day and I told her it was not my fault the van was not checked in the night I brought it back. She then told me she was the manager and would not charge me and hung up on me. She was the rudest person I have ever dealt with at Uhaul and I can assure you I will not use her location again! She needs to learn how to talk to people if she is the store manager.
Do not change anything.. Everything was great! The person who was there was extremely nice, professional and patient. He took his time and made sure everything was right. I enjoyed my visit and thankful for this experience.
Very rude
Very good customer service.
It would be great if I stayed signed in to the app, instead of having to sign in each time I open it up.
Everytime that I've used Uhaul, there had been a problem.
Thankfully, this drop off site accepted our truck because it was not safe to drive any further. A completely different experience than what happened at our pick up site in Swansea, S.C. We will never again rent a vehicle, unless it is from a central dealer with U Haul... not from a "satellite location" who has no responsibility for its maintenance.
Don't charge customers twice and the money got taken out my account for both charges then tell me it's gonna take 5 days to get my money back . Then get attitude over the phone when your a manager
Trailer was dirty and just needed to be swept out. I did that before returning. I also found gear puller and vise grip in it. I kept that as I can use it at work. The 2 tools were worth 3x cost of rental to me so I had an excellent rental!
The staff was very professional and attentive to my needs. Excellent customer service
I did not rent from U-Haul - someone at this location put my email address in for a different customer who made a rental. I contacted U-Haul support on Twitter who assured me my email had been removed from U-Haul systems yet I continue to receive emails. Remove this email address from your GD system.
I never give a bad review, but since you asked -- I place my reservation online to have my truck by 8am. When I arrived to check out my truck, I was unable due to the office being closed, but that's not what my reservation stated. I had movers who were being PAID BY THE HOUR, therefore we had to wait until the office opened at 9am. The guy opening the store did not arrive until 9:10 AM! I was quoted $43 when I FIN ALLY left with the truck, but my card was charged $73. Now I have to wait DAYS before the funds hit my account. Moving is challenging as it is, but I will NOT use this facility again!!! DO BETTER WITH THE WEBSITE AND YOUR EMPLOYEES!!!
The young lady that helped me was outstanding I would come back just because of her professionalism
Everything was excellent,.
Staff was very friendly and courteous!
People at this location were very helpful and ready for me when i got there. No problems or any complaints. Would recomend this location to anyone.
Make sure customer needs are met first. I paid for a dolly i didn't have on my truck. I was refunded but it's the purpose.
The manager was warm and friendly.
No drop-off location was on our reservation even though we selected one online. Then, when we picked up the van, they selected a drop-off location that was closed from Oct 1 through Nov 1. In addition, we were not told the rental period was 48 hours. Instead, it said 2 days. We turned in the van on the second day, and was charged for an extra day. Thankfully, we were refunded the extra day.
I turn in the trailer on the 17th of October and I just received another bill today. I met someone outside but they were not helpful.
The process of renting and pickup was so easy!
Even though they had my pick up location wrong the team still took care of me. My overall experience was great!
Give my deposit back faster
Only the side mirror on the passenger side was cracked.. The customer's service in South Carolina was very helpful and courteous. Thanks,
everything !
Customer service staff seem a bit disinterested in helping me rent what I needed. I did get what I needed but I questioned whether or not it would happen.
They really need to get their key drop situation together. It looks NOTHING like the picture that displays when you self return the truck and their key drop is really confusing. There are two different slots that are numbered 4 & 5 and it is difficult to know which one to use. I was worried that I would get charged for not returning the key properly.
Simple drop off with clear no-contact instructions.
The general manager Julie was unprofessional and appeared to be mad at everyone she interacted with. She speak to customers on the intercom where the entire store can hear the conversation. It was not confidential. Very poor leadership and likes to over talk everyone. I wouldn't recommend anyone at that particular location.
Professional Staff was wonderful to work.
none needed all very good!
The representative Julie that helped me were efficient and professional. For the first time ever I saw someone use the actual tools u haul provided for mounting a trailer. As an operations manager this meant a lot to me because I know that this lowers workplace injuries.
Spoke with Julie mid day. Told her would be arriving between 5 and 7 (closing). Arrived at 6:30.. she was not there and no one could help check in to the storage unit. Had to take off work next morning to drop off and then it was still a hassle .
I think the workers at this U-Haul facility need to pay attention to their work when doing a reservation I had made a reservation a month ago to rent a U-Haul for a baby shower for September 6th my reservation was to pick up on Saturday September 5th at 5:30 and to return on Sunday at 10 p.m. I was called on the following morning of Sunday September 6th buy rude employee asking when was I going to return their U-Haul I was supposed to return it returned it by 10 a.m. Sunday morning which that is incorrect my rental was from Saturday September 5th to Sunday September 6th at 10 p.m. this was a mistake on the company I was charged for not returning the truck in time of $20 which I did after hours return online so i would not be charged and a day's rental I went back to speak with the manager she was rude as well and told me I was charged for 3 days because I did not return the truck in time i did everything i was suppose to do this was a mistake on Uhaul i showed her i did the online return the night before so she refunded me $39 but Uhaul actually had charged me $43 I don't think I will use this facility again because the people are very very rude and they don't know how to talk to people if they don't want this job there are many people out there that are looking for jobs that would love to have their job!!!!
Nothing
Branden was the gentleman on staff by himself when I got there and had multiple customers and treated everyone as quickly as possible, was friendly and kind to everyone. Thanks branden for make my transition so I can relocate to NEW JERSEY easy I will be back for my stuff.
Staff was friendly, very helpful & accommodating!
He was excellent
Very nice and walked me through the process.
It was over priced especially for the amount of space provided. That is ridiculous.
It was a smooth transition.
Very friendly
they did a good job
Workers are very unprofessional and unorganized.
Thank you bing so nice.
I received spotty communication on billing. No one answers the phone. Also, you sold my items. I’m still not sure where the rest of it is. Would love to know if any of my things are left there.
Uhaul at Zimalcrest professional except where is the central a/c. Tega when I returned truck couldn't get receipt b/c they didnt closed tkt out and allowed someone to use truck & insurance in my name
Staff was extremely helpful
The place was very clean and kept my mothers thing safe until I could go through them. Thank you.
You over charged me and now I cant get my money refunded. I will make sure that no one I know uses uhaul. This has been the worst experience. No one at your store answers the phone.
