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kino W.Customer Reviews for U-Haul Moving & Storage at Broad St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged a 60 dollar deposit cause of the still of card I used and when the lady found out I wasn't using a normal bank and use PayPal as my primary bank and as she had to point out very loudly no prepaid bank. Money was never an issue for me. The fact that I had to pay an additional deposit because I don't use a big bank her words not mine. Then after telling me that she made sure to start her conversation with the guest beside me saying we don't accept prepaid cards. That was purely unprofessional and will be screen shot of this comment on reddit later as well.
james J.Always excellent service at U-Haul! Thank you!
KIMBERLY G.When I received my receipt it had a $25 cleaning charged on it. The rental truck was returned perfectly clean in the cab and in the back. I called the office to question it and was told it must have been by error when checking it in. Told I would need to speak to the manager to get it removed. I emailed, text, and called and cannot get a callback or any kind of answer to this.
JEFFREY V.A. Office lady was professional & efficient. B. Guy who brought around truck was not. He was talking on his air pods to someone the whole time. C. I rented a 20' truck. He brought up a 26'. There were several 20' trucks on the lot. I tried to ask, and he seemed annoyed I interrupted his phone conversation. He did not ask me about doing a walk around pre- inpection. D. Gas gauge was not operating correctly. Started at 3/8. I drove 45 miles, put in 20 gallons. Gauge did not move for a while, finally went up just above 1/2. Next day, I drove 120 miles, gauge went down just below 3/8. I put in 20 more gallons. Gauge again did not move at first, finally went up around 1/2, but went back down to less than 1/2 in less than 20 miles. I went to put in 10 more gallons before turning in, but it would only take 7-8, as it was full. Gauge moved up to 1/2. I bought $40-$60 more gas than I needed to.
Darren M.Wonderful service people, all around.
Victoria A.Give the attendant a raise, he was awesome!
Kenneth H.Awesome experience, awesome people, perfect location. Could not have asked for a better experience from scheduling, pickup, to drop off.
Helene D.Outstanding service …. Thank you !!
WILLIAM P.Nothing
theodrick H.Every person who approached me was friendly and helpful.
Suzanne B.Need to give more time to get in your store even as after 8:00 or 9:00
Maxine H. | First ImpressionsThe trick felt like there was a lot of okay in the steering. It also felt like, even though it was an automatic, you couldn't get out of first gear. It made me very nervous, like it was going to break down. I also thought I got the first 30 miles for free and was disappointed that wasn't the case. It needs to be more clear on the website.
Shannon A.Staff was attentive. Very friendly. Thanks!
Rene M.pre-check light at return
Ed R.My only problem is that the facility didn't have an appropriate store facility that wasn't in the lowest level. I was able to rent one at another location.
Tonya S.Everything was great!
Pamela R.The lady that rented the truck to me was awesome! Thank you
EUGENE G.The employees there are awesome. They are all probably gonna leave for club car soon so y'all should start paying them better 😂
Jonathan H.Kinda unprofessional and prices are very misleading..
Steven R.Used them four times over the years. Always a good experience.
Roni B.YOU HAVE A GREAT STAFF AT THIS LOCATION THEY WERE VERY VERY HELPFUL AND JUST GREAT TO TALK TO...
robin rene L.Great service great customer service the clerk was a true professional real helpful
IVAN B. | Overall Experiencetalk to customer service about putting the customers first n not having full blown conversations outside while they have 5 people waiting for them
joseph D.Gave me the run around finally after pushing my trip back for 3 days they finally just gave me a truck
Johnetta W.We reserved equipment but the equipment was unavailable. This was a huge inconvenience to us!
Seddrick B.Truck needed some maintenance but worked well overall. The manager was awesome. Extremely helpful.
Anthony N.great customer service.
james D.Felecia Baum is amazing. Moving can be stressful. She eased so much of the stress. She deserves a raise. Oh and a big bonus!
Nicole C. | First ImpressionsStay away from this U-Haul location. They will tack on fees with little basis. Customer service is worst I have encountered!
Matthew P.The check out service was great but the after hour check in was difficult
Arthur R.Very good
GARY J.The staff went above and beyond
Chris M.I would not recommend anyone use the 5x8 trailer because it was too light on the tongue and bounced extremely bad even after it was fully loaded
Warren B.Great customer from Mr. J. He was very professional and enthusiastic about serving his customers. I would highly recommend others to his U-Haul location.
GILBERT P.Nothing you guys were amazing
JAUNCHELLE T.Employees are so freaking nice
Doris S. | Overall ExperienceMy reserved trailer was not there when I arrived , had to wait , the reservations don't really mean anything.
Woodrow M.Very friendly and accommodating staff.
Marvin C. | First ImpressionsEverything was great for me. The only problem I had was I asked for two dollys and got charged for two but only received one in the truck
Phylicia O.I appreciated this particular office on Board St. The truck I rented had no working air and it was 94 degrees with heat index of 101. This is unacceptable and we don't feel that we should had to pay full price for inadequate equipment in such conditions. I made the store manage aware once we return the hot ass truck. Sedric 7062315935 sedric@forcesunited.org
Sedric C.The representative never came out as the sign said so we finally took the key inside and they said we were fine to go and they would inspect later. I took pictures for our backup but don't tell us to wait for rep if no one is going to come out. It was not busy.
Anthony C.The staff was very nice and pleasant. I was in and out in no time, both picking up the vehicle and returning it.
Jocelyn D.My original pick up location was at a different place. Unfortunately, another customer parked a large u-haul in front of my rental and I was unable to complete an after hours pick up. I called u-haul and they were able to switch the rental to the broad street location where they quickly got the truck ready and out the door in 15 minutes. Thank you for the great service.
Jason B.Ya'll gave me a truck with a flat tire. Drove it less than 1/4th of a mile before I realized the indicator was on. Called the Uhual location I picked it up from and the rep wasn't helpful at all. Told him to add it to the notes saying something was wrong with the tire because I couldn't tell if there was a nail or something. Not sure if its still leaking air. AND the tank wasn't completely full when I got it. So when I went to fill up I spent $25 on gas for driving only 21 miles AND yall didn't record the milage correctly so I got charged for 28 miles instead of the 21 miles I actually drove.
Brandon E.Great service
Linda I.The lady who helped me was 1000% professional, nice, and fun! Super hard working and seems very loyal to UHaul.
nathan K.Friendly, professional staff: super fast check-in, truck drive like a dream. A+++++!
Steven M.More fully staffed
Art C.Excellent customer service
Gretchen D.The staff at this location was outstanding very helpful an attentives. Keep up the great work.
Melvin W.The location I turned it in at did an outstanding job, was very professional.
APRIL R.Manager was great and friendly. Got me taken care of in a professional and timely manner.
Troy H.Faster service. There never seems to be enough cashiers. The process is long.
Lisa R.Some of the manager you had did a poor job not all of them with some of them
christopher p. | Overall ExperienceVery helpful
SUSAN S. | First ImpressionsMy storage was auctioned off and my husband passed away from covid so I felt really bad about the Uhaul experience I had in the pandemic not being financially able to keep up with my account and lost all the things that we worked and earned. I’m grieving for the things that I tried to hold onto, but lost in your storage facility. Hopefully I’ll get pass it one day. Your General Manager thought I would be able to get it out, but it was and still is a pandemic in our country and it has affected everyone including me and my family as we lost or mother recently also and everything she had in another Uhaul facility as well under the same circumstances. Janice Kelly-DANFORTH
Janice K. | Overall ExperienceThe unit door was broken so I had to be moved to another unit. There was only one person who could help me and he was busy doing something else. I waited over 3o minutes. I came back later and an additional 30 minute wait ensued. Finally I got moved in. There was no lock in the unit as promised. The access code didn’t work so they had to let me in manually. When I came back with a second load the gentleman working the evening informed me that I had to input my access code in two places The access door worked fine after that. Everything is fine now. The check in was not smooth though.
Anthony R. | Online Move InI was told while booking the space that I would have a 23 x 10 x 10, or something like that. When I arrived at the facility that space at already been taken and now I’m in a super small unit and my stuff does not fit, I had to take half of the stuff back in the truck to my residence and I’m very dissatisfied.
KALEB D. | First ImpressionsThe staff went over and beyond!! Rented a storgae that the csr thought would fit how ever I would need an additonal unit. The csr didn't have anything bigger so to accommodate my needs she gave the second one for free!! Fast respectful over and beyond.
Rebecca T. | First ImpressionsA lot of homeless people hanging around. If it rains water is a foot deep out front no drainage system overpriced.a lot of my stuff mildewed. Nobody ever answers phone there.
billy g. | Overall Experiencethe employees were so helpful, professional, and kind.
Hale C. | Overall ExperienceThe only problems I have is no one ever answers the phone
Michelle C. | First Impressionsall of the employees were so helpful and kind.
Hale C. | First ImpressionsThank you. If I ever need these services again, I’ll definitely be back. :)
Christina R. | Overall ExperienceThanks for the 5 years of use of your facility.
ERNEST I. | Overall ExperienceTHE CUSTOMER SERVICE WAS VERY GOOD, THE EMPLOYEES WAS VERY HELPFUL
lelia s. | Overall ExperienceThank you..
lashawn C. | Overall ExperienceAwesome kind gentleman helped me. Even helped me look for the key I lost. Went out their way to help me.
Lisette M. | First ImpressionsStaff was friendly and helpful
John S. | Online Move InGreat place that I always use very professional
SEBRENA M. | Overall ExperienceMs. Cheryl and her staff had really been nothing but caring, kind and understanding. Ms. Cheryl was always there when and if something was wrong. I appreciate her so much. Thanks Ms Cheryl, Paula Lamar
PAULA L. | Overall ExperienceWelcoming staff, professional, and well maintained location
Roberto A. | First ImpressionsMy unit, 0143, had problems with the ceiling and the walls. Leak, damp, paint flaking everywhere. Ruined some of my things.
Stephen C. | Overall ExperienceExcellent facility. Sometimes number of staff to take care of customers not adequate
SAMUEL M. | Overall ExperienceExcellent customer service and very convenient location!!!
KIMBERLY G. | Overall ExperienceThe first people I interacted with were great and helped me right away, and suggested a better storage unit than I had chosen. The last interactions were not so pleasant especially from the owner/ general manager of the facility. There is no reason to ask for so much personal information and then when asked why it's needed when all other information was given, the answer is "because that's the way it is". That's not a good reason to ask for something and when told there are no more things to give should be acceptable and you move on. I should not be then threatened to have to move out of my unit I just purchased and moved into because of this. Then speaking to the next person above that and get the same excuse is unacceptable. Your policy needs to be updated and your computers need to allow people using them to continue on without delay. Then after all of that be charged for 2 extra days of use of equipment when it was barely over 1 day is also unacceptable especially moving from another state and having to pack and travel.
nathan s. | First ImpressionsIt was easy-peasy to register for a unit and the unit itself has very easy access for me, as it Is at ground level. The unit is clean and roomy. Our things fit in perfectly!
Jana S. | First ImpressionsHelpful, and very friendly and made everything easy.
DEZA L. | Overall ExperienceThe floor was shining and clean all the time. I had a great experience with your u haul company.
NATHANIEL H. | Overall ExperienceThe staff was very friendly and knowledgeable and willing to assist . The truck was ready as scheduled . Checked in and out with very little wait time. The staff on Broad Street rocks. Thank you Uhaul.
Lila S. | Overall ExperienceDuring the 3 years, I used the storage facility I was extremely pleased with the service and the way the facility was maintained.
RICHARD K. | Overall ExperienceThe manger lady is got a rude and cold way of her and I felt as she didn't care for others respectful and she was not a happy or cheerful or friendly
April C. | Overall ExperienceWas told wrong number to unit and it was to hot in there still need more flow of air in walking area to units ..
April C. | First ImpressionsLadies providing service were knowledgeable and helpful. Helped guide truck so ramp would go into storage facility. Clean storage space and very convenient.
Brian A. | Overall ExperienceGreat people, kind and helpful and professional.
Jason D. | Overall ExperienceLadies were very helpful. Helped pull ramp out from truck.
Brian A. | First ImpressionsThe staff was excellent in every aspect of service at uhaul from the very first day to the very end. I would highly recommend U-Haul at broad street in Augusta ,Ga. Thank you and may God bless you all
Ira B. | Overall ExperienceEveryone was always very helpful and friendly
anglea m. | Overall ExperienceThe gentlemen that work there were great. They understood what true customer service was. I can say the same about the ladies that worked there. It seemed like they didn’t care and were very rude and didn’t care for my needs
DeShaun J. | Overall ExperienceThere are no numbers on outdoor units and the workers don't even know which is which. They moved me in to one that was owned by someone else and I had to move out after unloading all my household goods into the unit. Slow response times and overall poorly managed property.
Tyler F. | Overall ExperienceUhaul need to make it a way if u rent a storage unit u get a free truck after move out
Monica H. | Overall ExperienceExcellent customer service and very clean
Ronnie Lee K. | First ImpressionsThese guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.
nancy h. | First ImpressionsY’all didn’t check my storage unit and someone put their stuff in it and it ran my bill up but you did take it once you talked to me
Betty O. | Overall ExperienceGreat storage place with plenty of carts available plus a dock. Security is great. Customer service was great.
LINDA D. | Overall Experiencethe manager was rude. they didn’t have the largest size storage unit i wanted. and then charged me for both. every tim i called or cane in person the manager was not there. never returned my call
Kenneth F. | Overall ExperienceNice and very helpful, caring staff.
lisa b. | Overall ExperienceGood customer service
Shamika S. | First ImpressionsNice meat clean and the customer service was great
marty m. | First Impressions