Customer Reviews for U-Haul Moving & Storage at Broad St

Rating:

2.0

I reserved a 15 ft truck. Less than 24 hrs before Due to pickup truck. Only 20ft was available at a higher rate. Then was charged more because Uhaul changed the drop off location. Uhaul added an extra day added because " they just do that" This is Nothing but BAIT & SWITCH.

Rating:

5.0

I am very happy with everything you all did for me.

Rating:

1.0

My whole experience was bad. From scheduling to picking up the equipment. Then at the end uhaul charged me 2 miles fir gas

Rating:

5.0

I only wish the storage units were available after hours. If someone works day shift then nights might be the only time they can move things out or into storage. 24 hour access to the storage would be great !

Rating:

5.0

Really professional, respectful, and helpful both on pick-up and return.

Rating:

4.0

This location needs help brother man outside doing his best in all this heat...He wasn't complaining either but he did his best trying to check people returns in..

Rating:

3.0

Did not interact with the people because they were closed and I did a self check out. It was a large location, which is nice.

Rating:

1.0

The outgoing mileage was recorded 100 miles less than what was on the odometer. Unfortunately, I made the mistake of not double checking before I left and was charged for 100 miles that I did not drive.

Rating:

5.0

I experienced excellent service at the Broad St location in Augusta, GA.

Rating:

5.0

Very friendly and helpful

Rating:

4.0

Truck was clean, ac did not work, alignment was horrible, truck had plenty of scrapes, dents, dings, couple of holes along both sides, front bumper was a little bent, brakes felt like there was air in the system having to put the petal to the floor to slow down the slightest bit

Rating:

4.0

Initially I had a reservation at this location. The truck was going to be late so they sent my reservation to another location in N. Augusta. When we went to the N. Augusta location the truck was not there as it had been rented earlier in the day. I called customer support and was sent back to the original location and was told that I would receive a $50 credit since the truck was not there. The Broad St. Location said they could not apply the credit, since they had a truck. All this run around cost me about 2 hours and made me late for a furniture pick up. I think I should at least receive the $50 credit.

Rating:

4.0

The security door was definitely confusing. But was able to use it

Rating:

4.0

I just wish the storage building had 24 hour access. It would be useful because some people get off later than the time it closes.

Rating:

3.0

Truck had roof leaks all over. Ruined my items inside.

Rating:

1.0

Rented for 4 months. Issues began from the start. I reserved a first floor unit online for one price, but was told it was actually isn’t on the first floor and it would be two units (i.e., split level). So instead of honoring that reservation price, I was told I could reserve a different unit that is actually on the first floor for nearly $50 extra per month. I was on a deadline to get my stuff stored and needed a first floor unit, so I was basically forced to accept that new price. With insurance I paid about $62 extra per month. I was supposed to be in a climate controlled building. There was a huge leak and it was humid. The woman manager at that time, assured me that the water was from a “heavy rain the day prior”, they were getting someone to patch the leak, and that my unit wouldn’t be affected. So I moved my stuff into the unit next to an exit door, took pictures and videos, as a precaution. Four months later, I’m moving out and my mover informed me that my unit had been burglarized. I’m in a different state, so I call to speak with a manager the next morning after my stuff arrived and could confirm missing items and to inquire about video surveillance footage. A different male manager, seemed defensive stating that there’s only cameras at the entrances and exits not the hallways. My unit was by an exit. Also, the day prior (on my move out day) I was told by that same manager that I would be receiving an email by the end of the day closing out my unit. I did not receive that email, so after I asked about the video surveillance and filing an insurance claim for my stolen items I asked about the email closing out my rental. He rudely informed me that he was on the hall my unit was on trying to check me out but since I requested to speak with a manager he was not able to complete the walkthrough. It’s not my fault that the male manager told me incorrect information the day prior. If he felt inconvenienced about speaking to a customer about their unit being burglarized, inquiring about video footage, and filing an insurance claim then maybe he should not be the manager at this location.

Rating:

5.0

Everything was great and friendly staff , well maintained equipment,

Rating:

5.0

Employee was very nice and efficient, this time and in May

Rating:

2.0

The order placed online was not prepared prior to arrival, and there was only one person working the counter, juggling multiple customers. He missed one of the items I had paid for (packing paper) and I did not realize it until I reached my destination. Despite all of the formalities of filling out forms online and all of that in advance, I needed to go through all of that again together in person as though it was the first time. It was time consuming and confusing. Further, there was confusion over where the trailer would be returned, as the system did not seem to be indicating that the location I had already reserved was still available (it was). It was confusing for the associate at the counter who in turn made it even more confusing for me. This was not a positive experience.

Rating:

1.0

The AC was not cold. The roof had leakage. The personnel did not behave well.

Rating:

5.0

The staff was awesome

Rating:

5.0

Antonio has awesome customer service skills and is very knowledgeable.

Rating:

5.0

Gentlemen that was working the counter around 7pm on 7/26 was amazing. Very engaging and made the experience even better.

Rating:

5.0

Always quick and convenient

Rating:

5.0

The staff was courteous and helpful.

Rating:

5.0

I like this location versus Gordon Hwy which I can't stand

Rating:

5.0

Good service

Rating:

5.0

U-Haul is not the company it once was. It is by far the best rental company in the good ole USA. The fleet is brand new. No more beaten up and run down trucks. Employees who are courteous and appear to love their job. Great Experience!

Rating:

5.0

Good service

Rating:

3.0

No light in storage unit. Very dark.

Rating:

4.0

The trailer didn't meet my needs, therefore useless to me. It was a 6×12 but with 6inches being taken away when the ramp let's down made it too small for me to use, costing me 2.5 extra hours of driving

Rating:

5.0

Nothing

Rating:

5.0

Nykeria was very helpful & provided me with excellent service.

Rating:

5.0

Friendly staff, organized and thorough

Rating:

1.0

I reserved the truck at 5:30 and did not receive it till 6. The app crashed mid check in and I did not get to fill out the information regarding mileage, condition, etc. the time to get my keys took over 30 minutes, and at one point I was left in the store along (no employees or customers). The trucks AC did not work, and in the Georgia summer heat, that’s inexcusable.

Rating:

1.0

When I made my reservation I told the attendant I wanted to reserve a 10' box truck. I came 2 hours early to pick up the truck. The attendant brought me a van. I told her that I had reserved a box truck. She said to me in a very sassy manner that the van was what the order indicated. I ask her if this could be changed. She said no that all the box trucks were taken. She did not offer to get a truck from another location. Which there are many locations around Augusta Georgia. I went ahead and used the van which did not hold all of my load. When I finished and topped out the fuel I put in 6 gallons of fuel. I only went 27 miles. What kind of mileage is that? When I checked the van in at 1:30 pm which was 1 and 1/2 hours early, the attendant told me to just leave the van and he would check it in and I would get an email. At 6pm I received a call from an attendant who said I had failed to turn in my rental. After I checked my email and didn't find the email I called the office to find what was going on. I was told that I would receive an email momentarily. I waited for it to come and knowing that the office would close at 7pm I tried several times to phone the office. Finally I got an attendant who said it was coming soon. So I waited while he sent it. For some reason I am very frustrated. I know I will not use the Broad Street location again.

Rating:

1.0

Arrived to pickup my 20 foot truck to find out that the 20 foot truck was not setup for mobile pickup. Had to use a 15 foot truck which wasn’t big enough and I had to make multiple trips incurring more mileage fees.

Rating:

3.0

The hours stated 7-7 but door was locked at 5:30 on Sunday when we tried to drop off . The QR code feature to check the truck in was frustrating and froze up several times . Better signage is needed for the after hours key drop off location .

Rating:

3.0

since they changed the pickup location from Aiken to Augusta, i had to drive extra miles. i was told by the young man that it would not cost me anything. but of course it did. $1 per mile. they lied?

Rating:

3.0

Put signs at acceptable drop sites for off hours

Rating:

3.0

The truck was old and in need of replacement .... spongy feel ... loose steering ....

Rating:

3.0

I put the fuel back in the truck and they still charged my card for fuel. I put a deposit down and was allowed 270 miles and went 190 miles and they said I was not allowed a refund because it was one way. So was told when I got the truck I was going to get a refund if I didn’t go over the miles and put the gas back where it was.

Rating:

5.0

The guy who checked me in and then helped wit the drop off was excellent. You could use another employee to help him out as he did everything.

Rating:

5.0

The truck I rented had 75000 miles on it. The exhaust needs attention, possibly a new muffler, it was quite loud. The truck idled roughly, a tuneup would be good. The AC functioned, but needs a top up of refrigerant to cool efficiently. And finally, I was disappointed that there was not cruise control on the vehicle. 8 plus hours on the road without it was torture. Budget and Penske vehicles I recently rented had cruise control.

Rating:

5.0

I forget who helped me out but he was cool, dispute the fact that I showed up at his location instead of the one I set up the reservation for...then blamed it on the stupid, relentless upsells when ordering a truck but that's beside the point. Or is it? Hey if you can fix the stupid upsells do that too but really... This was a very uncomfortable ride (my entire 14 hour trip) definite shaking in the steering at any speed, I believe it said air ride equipped on it but holy hard as rocks batman! I think I may have ran over an acorn and it was like I just kept a boulder, likewise, a small rodent later on, felt like I hit an elk anyway, you get the picture. Shocks, suspension sucks, something up with the front end alignment or steering. Fix it if you want, I don't really care either way. The odds of me ever seeing that exact rental truck again are nil.. So whatever. May be nice for the next a$$hole that does rent it to long haul his families precious cargo across 7 states in 14 hours (not to put a number on it), to get a truck that has been mechanical checked and verified to be at least somewhat comfortable... End rant.. Ohh wait and before you say, "Well you could have just stopped at any one of our one gajillion locations natio.." just stop. Had to drive overnight.. Whole thing. Thx Chris

Rating:

5.0

Have the truck available at the location I requested and at the time requested

Rating:

5.0

I was Pleased with everything about this experience. The customer service was Great and the vehicle was clean and smelled fresh . I would recommend this location every time!

Rating:

5.0

Easy overall transaction

Rating:

4.0

The manager was not friendly. Said he would back the truck out of parking space, then handed me the keys to do it myself. Did not walk me through the truck inspection. Everyone else was wonderful. Website rate on mileage .69 did not match charge .79.

Rating:

1.0

Never tell someone especially a woman to return equipment at 10:30 pm in a poorly lit and high crime area. This was my last choice because the one on Washington road never never does that

Rating:

5.0

The young man there at the counter was great. He took care of me in no time at all.

Rating:

5.0

Mirror was cracked

Rating:

3.0

My vehicle had no A/C and my daughter and I were stuck in traffic basically suffocating. I will never rent a u-haul truck again. When a vehicle is lacking A/C in the middle of May, you need to look into that and have it fixed asap. You need to do better with your vehicles!

Rating:

5.0

Great customer service!

Rating:

5.0

Antonio provided excellent customer service!

Rating:

2.0

had his head down and told me to leave it.

Rating:

5.0

No complaints. Had a flat tire and they changed it

Rating:

5.0

I reserved a utility dolly when I reserved the moving truck and there was no utility dolly and there response was we don't have one put you can buy one for $80, it's just me so I needed a dolly.

Rating:

2.0

I ordered a 15' truck 1 week in advance, my pick up location was moved and when I arrived to pick up my 15' truck the associate stated, "oh we oversold our trucks, we don't have one for you, but we can get one from neighbor county 2 hours delay" I said this was unacceptable. He did give me a 26' truck no uncharged. But if you order a particular vehicle then have the vehicle ready for your customer. I will not be using Uhaul in the future

Rating:

5.0

These guys always do a good job.

Rating:

5.0

The only suggestion I have is to do everything you can to keep the two men that were working today. The we're both extremely polite & knowledgeable. I'll definitely go back to this location whenever I need to rent a truck or trailer, refill my propane, need packing materials and possibly rent storage space.

Rating:

5.0

Great customer service

Rating:

4.0

Friendly and courteous.Tne cashier made sure that we understood the process. I'm

Rating:

2.0

Units you can only access via LADDER shouldn't ever be a thing, and it certainly doesn't mention it in the app when you're booking. Also, the manager essentially revoked a promo code the app prompted me with for a free month of storage, costing me around $80. The manager is also constantly (I mean, constantly. While I was ON THE LINE, as well as while I was physically near here while she was showing me to the unit) on the phone with who I assume to be her significant other. Really really annoying and unprofessional.

Rating:

5.0

Very good customer service! And clean no rats chewing through my belongings!

Rating:

5.0

Friendly service

Rating:

2.0

My furniture was destroyed in the storage unit from mildew. I’ve been renting for over 4 months and the store manager has always gave me poor attitude with little assistance. The other staff however are nice but everytime I come in there is someone new which is not surprising.

Rating:

1.0

The manager was very rude and unprofessional

Rating:

5.0

Felica, and her staff is the best in Augusta. They are always friendly as well as helpful, and professional. The facilities are well maintained and clean. I will definitely recommend this establishment for family members and friends. Top notch customer services.

Rating:

3.0

The staff was helpful

Rating:

5.0

Helpful, caring, and friendly staff.

Rating:

5.0

I felt safe with my property stored in uhaul.

Rating:

4.0

I like the professionalism each time I visited the site, That was satisfying to me, this facility was was very good place place for storage.

Rating:

4.0

The indoor storage rented inside a air conditioned structure had a very unclean smell / odor.

Rating:

5.0

Staff is extremely friendly and helpful

Rating:

5.0

Always helpful and friendly!!

Rating:

3.0

The space I rented had too many roaches I would not recommend anyone to bring stuff there because of that

Rating:

3.0

The staff was great. Only issue I have is that they have roaches! No fault of the facility that people with roaches store there things there.

Rating:

4.0

The manager (Felicia) was especially helpful!! And Chris or Kris was also helpful. You’ve got a great staff at the Broad St location. It’s my go-to place for all things moving.

Rating:

4.0

Staff very informative and helpful

Rating:

5.0

Ms. Tina, awesome job and also the tall guy who assisted me with closing out my storage 8/6 at 10am, they both do great ensure costumers are welcomed .

Rating:

5.0

Always helpful

Rating:

5.0

Thanks

Rating:

5.0

Other than the debris from roof being restored all in my unit, nothing was damaged cause of it. Over all my experience was good. No problems.

Rating:

5.0

Excellent employees and customer service. Only feedback is low ceilings in storage units with poor lighting. The sensors don't always work for lights to come on and you need a cell phone flashlight to see. Very accommodating. Extremely helpful staff.

Rating:

5.0

I love working with this location! The staff is always so kind, helpful and informative.

Rating:

5.0

Service is always great here!!

Rating:

4.0

It took awhile to be able to actually speak with someone in the office as the phone kept rolling over to the national line when I called, but once I finally reached someone, it was worth the wait. Felicia, the Asst Mgr was amazing!!!

Rating:

5.0

I appreciate Mr wade

Rating:

5.0

Great staff to work with, very friendly and nice..Mr. Wade and staff went the extra mile...thank you

Rating:

3.0

There is no light in my storage area. So, it’s pitch black unless you have a flashlight. There is construction form damage, which is understandable, but materials are left sitting unattended, which could cause a potential hazard. Overall, the facility is secure and decent.

Rating:

5.0

Mgr Wade was very helpful and professional and made sure I was completely satisfied..he's a keeper

Rating:

5.0

Wade and Christy is the best

Rating:

2.0

Thanks u for your help thanks again

Rating:

2.0

I reserved my unit more than a week in advance, yet when I showed up they didn’t have the size of unit that I requested available, so I was forced to rent another unit elsewhere. Also, I would suggest sending out the payment reminder closer to the actual payment due date.

Rating:

4.0

Very nice facility. Engaging and helpful staff members. My only concern was a bit of mildew on some of my items. Nothing was damaged beyond a little scrubbing with cleaner.

Rating:

5.0

Staff was super supportive and kind! I would recommend this facility without hesitation! I am very pleased with the services provided over the years of my use! This staff deserves an upgrade!