Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
During the 3 years, I used the storage facility I was extremely pleased with the service and the way the facility was maintained.
I was never given a receipt at the drop off location. I was told I would receive one by e-mail but I never did.
pockets of cement/mortar made accsessing the tie downs difficult
The rental experience was great staff was very knowledgeable snd quick to help
Keep doing what you are doing. The service was prompt and professional.
The staff was the most helpful then any other u haul site I have Ben too ! Great team ! Keep up the work
Staff was very rude on the phone and they changed my location of pick up last minute without contacting me.
everything was professional and prompt.
Great customer service!
Truck had horrible fuel economy 5 gal for 16 miles, and a warning message saying the tire monitor required service
Before turning over the vehicle, the attendant should wipe the dew from the mirrors and side windows to assure good visibility as the vehicle when leaving the lot. You wouldn't rent a vehicle with snow-obscured windows, so the same with heavy dew that obstructs visibility.
Need more information or video of towing a manual shift car, in gear or in neutral & steering locked or unlocked. Your video shows a automatic and seat belt to secure steering.
Very professional and friendly. Quick and easy transaction.
Overall good experience at Broadway U-Haul. Only issue is, upon return I parked vehicle where directed. Waited 5-10 minutes for someone to check me in (as signs direct) and no one came out. When I stepped inside, there were at least 3 CSR's standing around who could clearly see that I had been waiting. Once the rep cam out, he was very professional and checked me out in a timely fashion. On another note, my original reservation was at a different location, Augusta Self Storage, 255 Boy Scout Rd, Augusta, GA 30909. I was at the store at the scheduled time and ready to pick up. Online pickup was not available and no one was there to issue truck (which was there). I called the U-haul scheduling department and they reserved vehicle at Broadway location. They also advised me that I would receive a $50 reservation guarantee refund because my reservation was unavailable and I had to be sent to another store. The Broadway store said the reservation guarantee was not their problem. If you can address that with the responsible party, that would be nice. Thanks!
Everything was expertly done. Very friendly workers. Nice well equipped store with anything you would ever need to make any kind of move. A great experience from start to finish.
None
The manger lady is got a rude and cold way of her and I felt as she didn't care for others respectful and she was not a happy or cheerful or friendly
None. Personnel were all professional and friendly. All went smoothly.
Agents very professional, friendly and pleasant. Keep up the good work
Very professional and quick check in.
Check in was quick and painless.
I cannot say enough good things about the Broad Street location and the people that work there. They are always super friendly and knowledgeable about your products. Always a great experience returning trailers and renting from there. Thank you so much! Kim
The truck buckled on the road/maybe hydraulics issues in the front tires. The back of truck inside light did not work. My help loaded the truck with flashlights. I did not know the inside back truck light did not work until I got ready to unload the truck. They only had one oneway truck available do to the high demand for uhaul rentals. So, I was glad the truck was available at this location to load my storage items out of the storage unit. Thank you
Better truck
Friendly and prompt service.
Make sure their things dont get ruined because of faulty equipment.
The rental process was very smooth. Everyone was so friendly and helpful. Will definitely return for all my moving needs.
Nothing
Need more help
Get more help.
Keep doin what they doin.
Nothing I am aware of.
Only problem I have is that they charge you when you when making right and left turns basically any turn you do in a rental yourll get charge
Great experience! Everyone was so nice
I was charged for 2 days and I only had it for 1 complete day. Then when I needed it a lil longer was told I needed to bring it bavk because it was already promised to someone else.
Customer service there is horrible
Great Staff, Great Service!
I have been calling to discuss my bill. They don't answer the phone or respond to email.
Very quick to respond at my arrival! Polite staff!
Cheryl and her team are friendly and courteous, knowledgeable about their products and services and accurately describe costs. I will recommend them to anyone renting equipment or storage in the Augusta area.
Excellent customer service. The woman who took our equipment was very friendly.
Both the young man who took the reservation ( do not remember his name) & Cheryl who checked us in/out were enormously helpful & informative, courteous and both were COVID-19 appropriate! I will recommend this agency!!
Awesome place
The two women working in the office were delightful!! I had an excellent experience at both locations and will be back again soon. Thanks 😃
You need to have more 6X12 open trailers witjr rail gates. I had search all over Augusta and the surrounding area and only found this trailer and it was for local use only. I had wanted to pick this trailer up in Augusta and drop it in Greensboro. Ga,but had to bring it back to Augusta, This was 150 miles I had to drive to get it back to Augusta.
Cheryl excels in customer service and Id gladly recommended this location!
The lady staffer in Augusta was awesome! I wish I could call here by name.
Windshield could have been cleaner. Especially on inside. Overall the guys were great picking up and dropping off.
My gas was on the same level that I rented the unit. 5/8 of a tank or 9/16 of a tank? It was between 1/2 and 3/4 just like I received it. The truck ran great.
They were so helpful, they answered all my questions
Great Service
Better customer service & guy that checked me in once I returned the truck didn't put it in the system so they later accused me of not turning it in smh will not be back at that location!
Wonderful experience renting a moving truck thru UHaul. Experienced and knowledgeable staff on a Sunday, unheard of ! Will definitely rent from this location again.
Excellent service! Very happy with how everything went and I would highly recommend this location!
Everything went smoothly. Cheryl Taylor was absolutely wonderful! Her exemplary knowledge of the process, timely execution and kind nature are characteristics that are unfortunately not the norm. Kudos to Ms. Taylor and U-Haul! Thank you for making my move everything it could be!
Rates are high and the equipment is raggly
Make it more explicit whether a rental is local or one-way. I had to drive all the way back from Spartanburg and drive back up because at no point did the website give me the option to select Spartanburg as a drop-off location once I selected the truck I had. Now I understand my mistake, but I shouldn't have to make this mistake in the first place. I will not be using uHaul the next time I move.
A little short staffed...needed to wait to pick up truck but the agent was friendly and helpful.
Was told wrong number to unit and it was to hot in there still need more flow of air in walking area to units ..
Ladies providing service were knowledgeable and helpful. Helped guide truck so ramp would go into storage facility. Clean storage space and very convenient.
Great people, kind and helpful and professional.
Ladies were very helpful. Helped pull ramp out from truck.
The staff was excellent in every aspect of service at uhaul from the very first day to the very end. I would highly recommend U-Haul at broad street in Augusta ,Ga. Thank you and may God bless you all
Everyone was always very helpful and friendly
The gentlemen that work there were great. They understood what true customer service was. I can say the same about the ladies that worked there. It seemed like they didn’t care and were very rude and didn’t care for my needs
There are no numbers on outdoor units and the workers don't even know which is which. They moved me in to one that was owned by someone else and I had to move out after unloading all my household goods into the unit. Slow response times and overall poorly managed property.
Uhaul need to make it a way if u rent a storage unit u get a free truck after move out
Excellent customer service and very clean
These guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.
Y’all didn’t check my storage unit and someone put their stuff in it and it ran my bill up but you did take it once you talked to me
Great storage place with plenty of carts available plus a dock. Security is great. Customer service was great.
the manager was rude. they didn’t have the largest size storage unit i wanted. and then charged me for both. every tim i called or cane in person the manager was not there. never returned my call
Nice and very helpful, caring staff.
Good customer service
Nice meat clean and the customer service was great
Needs to be cleaner and no one worked promptly
I must take the opportunity to praise the staff of this facility. Cheryl, and Tim were incredibly helpful, positive and proactive. They advocated for us as people, not just a number.
Cheryl. the manager, exceeded our expectations. She was proactive, polite and very helpful. We could not have asked for better service or assistance.
the staff was great. but the faculty is terrible. it looks unsecure. it needs much improvement. needs an elevator. not appealing at all. if i did not have movers there. i would not have stored my it
Several of our stored box's got wet. The staff offered no help or solutions. We paid for the month of November and vacated it on 11/9/19 but were not offered a rebate for unused time. Total rip off.
The staff I dealt with at the U-Haul Moving & Storage on Broad St in Augusta, GA were so friendly. Wonderful customer service!
Aaa
None
Very friendly staff.
I have been using this facility for many years and have always been pleased. Ms Cheryl Taylor does a very good job
I would never recommend Uhaul to anyone and will never deal with Uhaul again.
The rolling carts and loading dock are helpful for getting stuff in and out. The wait at the desk is long but luckily you only have to do that once.
Facility was not easy to access by phone. My storage unit spider webs in it when I moved in. Not sure if that is normal.
We never took posession of the unit we reserved in April, but was charged 3 months in a row, took me several calls to get this fixed...still getting a bill in July?? Needed outside unit, to small insi
Employees were very nice and friendly. You guys' policy blows. I had an unnecessarily hard time closing my unit, and was on the phone for nearly 30 minutes for something that was a 5 minute affair.
The management in Riverdale was very inappropriate I wish the worst on fuzzy the manger the truck he gave me blew hot air inside the truck from engine he knew this refuse to give any other truck..
The people here were very nice and polite and timely.
Too expensive
None
The staff at the Broad street location are great. My only issue with this Uhaul experience has been with the Ubox service and billing. It's been a battle every month.
Super crew, professional and very helpful.
Great customer service.
They staff was awesome...
Best customer service, bar none, with friendly people
From the moment I entered your store I was pleased. Thank you . I always felt safe.
Office staff was great. Facility was clean. I work from 8am-6pm so the only thing I wished is that there was 24 access to the storage units.
Thanks 😊
thanks
All the associates were great.
This uhaul service was great
great staff! many thanks!
Ms. Taylor and others were great!
Ladies behind counter have been fantastic! Very happy customer!!
Ms. Taylor and staff were very, very helpful.
Good service
The staff is awesome
Prompt and courteous service. Friendly very helpful making sure place is always clean and willing to provide the very best service. God Bless Gerard Hoosier
It was ok, no problems
there were promotion signs on display that were not being honored and were not removed. Expired promotions should be removed.
Cheryl and her staff always give superb customer service!
My things have been here more than 6 months n the service has always been great. Look no futher you found your future storage facility
Good service
It was close n clean n also well lit. No changes needed. Keep up good work n thanks.
I would not recommend this place at all. The workers are nice but, the manager is rude and acts like you are under her.
The sales associate knew his job. He made it a smooth move in transition.
This place is very busy and never enough help in the office. Cant believe your a storage facility with multiple floors and no elevator. Who in their right mind would move furniture up and down stairs.
Great service from truck to stotage. Manager was aersome.
Great service - easy move-in Location is always extremely busy but the staff is always courteous and nice to the customers.
Kind staff and great services
Easy to access
U-Haul double-charged me for something that wasn't my fault but the managers over lost you because I hadn't used it yet so I had to give me another storage unit which I was double-charged for the unit
Good nice people
Great Service!
The manager, Jeffrey tomber, Was extremely helpful and polite and friendly during my entire years at that facility. Because of this I would more than recommend that facility to someone else. I
There were unswept roaches in the bathroom and lots of food trash.
