Customer Reviews for U-Haul Moving & Storage at Broad St

Rating:

5.0

Make Sure It's Clean And Those Trucks Need Maintenance that truck definitely needed an alignment & other work .

Rating:

1.0

This is a very unprofessional place of business . I called cs yesterday to notify u-haul of late return and give notice that the milage was less than what paperwork stated was my start milage. Gas amount was incorrect an that the Oil change required light would not go off the dash. So I set up return for this morning. So I was there to return it at 6:40am and I could check it in cause posture wouldn't load.. so at a little after 7am female employee got there I got out the truck and I was parked at the bay and she got all loud cause I was asking her about the app wanting me to move the van. So we had words cause I wasn't doing here job an move it cause it was parked where my instructions said. Then I get my bill I am I am charged for gas and two different vehicle number saying that vehicle didn't have any gas when it was slap full. I took pictures of millage and gas gauge. Now so my bill went up . This is flat out vindictive petty unprofessional behavior. I was there before 7 am and the employee got mad cause I wasn't going to have her holler at me and I felt threatened due to the aggressive behavior. So now she messed up my bill and told cs agent that my pictures were not from the vehicle I rented I believe this was intentionally done to cause me to pay more money. I only went 13 miles and I returned it full of glass an was there at 635 am . I hope this matter is cleared up cause but I want to file a complaint immediately.thanks Laura Neely

Rating:

5.0

Hard working young men who did all required of them and very helpful who even cleaned the truck when emptied.

Rating:

5.0

Enjoy the personable experience

Rating:

1.0

Fire the entire branch and start over. The most rude and seemingly careless group of individuals ive ever encountered. I even told my girlfriend that i hoped everything was right because i refused to go back inside. .

Rating:

5.0

The staff was very professional and friendly. I will definitely go back.

Rating:

5.0

Easy to access and the staff were friendly and helpful.

Rating:

2.0

The agent couldn't explain my charges toe then the next day when the GM called me she was very rude, I told her please don't take anymore money off my card until I can talk to someone to explain these extra charges she yells to late already did and hung the phone up on my face! I am still in complete shock and still trying to get someone on the phone to explain things to me. I will never rent here again I had my phone on speaker because of the way she was talking to me everyone in my office was in disbelief!

Rating:

2.0

I was charged a extra $10 on my card ,I brought back the truck with a full tank and cleaned out. I'd like to hear back from someone.

Rating:

5.0

They were the sweetest people and had the best customer service!

Rating:

4.0

Nice staff

Rating:

1.0

There was left over food under the seat which was gross and made the uhaul smell horrible. There were soda stains all over the floor and dash. The back was not sweeped. The customer representative was extremely disrespectful and did not help at all. She was very rude and rushed. She was basically yelling remarks the entire time. She told me the key were in the vehicle but when I went out to the vehicle they were not there. Another gentleman reach out and gave us the keys and dolly ever though we asked here about the items.

Rating:

3.0

Truck smelt like Marijuana.

Rating:

1.0

I was charged for moving pads I requested, but did not receive. Additionally, I was charged an after hours fee even though I dropped the trailer off at 9:00 AM. I was also given the incorrect address on my U-Haul contract from my pick up location so it was a total mess to drop off the trailer at a completely different address than the one I was provided on my paper copy. Absolutely terrible service and being charged for moving pads I did not receive makes it even worse. I have had great experiences with U-Haul before, but this was so terrible. Plain and simple, I am so upset I am being charged for pads I didn't use and an after hours fee even though I delivered the trailer multiple days in advance. What a joke. No office to even speak to a U-Haul representative. I will not use U-Haul again if I do not get a refund, because this is ridiculous.

Rating:

1.0

***This survey is garbage because it asks for overall review about the pickup location, not U-Haul itself.*** The pickup location is very professional and terrific customer service, 5***** there. The issue I have is with the equipment being inoperable and unsafe, and how U-Haul handled this. The trailer rented presented a significant safety issue because the wheel strap on one side was cut and would not stay secure. I had to change my itinerary at nearly $400 additional cost due to extra travel time to go to a location where I could drop off my towed vehicle and turn in an unsafe trailer for which I was charged a "wrong destination" fee in spite of the obvious safety condition of the trailer itself. Now I will have additional expense on the back end arranging alternate transportation for my towed vehicle because the wheel straps would not remain secure. Very disappointed with U-Haul for the way they handled this problem.

Rating:

5.0

The lady working at this facility was so kind, professional and helpful. I highly recommend this site to any customer.

Rating:

5.0

Just continue providing great customer

Rating:

3.0

The lady behind the register was friendly but I didn't receive my dolly and there was small wear and tear

Rating:

4.0

The young man who assisted us provided outstanding assistance. Very impressive.

Rating:

5.0

Better employees like the one that was helping me... they were excellent an helpful

Rating:

3.0

An item I ordered was left off and I haven't been refunded for it yet.

Rating:

5.0

Great folks here. Kind of hard to get to, but the team working here make it worth the effort. They took my truck in 10 minutes before they closed and were professional till the end. Much appreciated them for hanging in there for me. The truck was with fuel and I swept out the back and cleaned the front out, so the check in was quick and smooth. I have watch these guys three times no with other rentals, work with other people who are checking out and checking in trucks and trailers. These guys have incredible patience with everyone and are kind/respectful, when they would have reasons not to be, as I have seen customers be rude and short with them. These guys are Saints. Really a great group here and should be recognized for their hard work, as well as their patience for sure.

Rating:

3.0

Your system did not work for me...sign in out pre data copy pictures data. Worst experience I had with y go sys.

Rating:

3.0

Very expensive. I'd advise to shop around at other places as well

Rating:

5.0

Excellent service at the Broad Street Augusta, GA location! Thank You!

Rating:

1.0

Clear house bring in new employees that care about their jobs. Make sure they are wearing their masks as well.

Rating:

5.0

Everything was like clockwork

Rating:

3.0

The check in was a awful experience. The person who checked me was rude before the door closed. I felt threatened by her. She is awful. She said that she called the number and the person said don't call this number again. She accused me of a fake number. It escalated from there. She told me if I returned the truck 1 minute late I would be charged 250.00. She practically called me a thief. Then my charge card didn't go through I forgot to unlock it. She told me that she had to close it was 2 min after 7:00pm. I will not be treated like a criminal from anyone. She needs a break from customer service. However returning the truck was a breeze. The 2 men outside checked me out. I was elated with their service. Night and day. It was so different. I changed return dates 2 times. Called corporate. It was ok. Nothing to brag about. I'm not sure if this location is owned privately or by corporate. But the person who I first saw needs to go back to training.

Rating:

5.0

Everything was fine.

Rating:

3.0

Didn't get my deposit back yet

Rating:

5.0

The customer service was great.

Rating:

5.0

Clean location. Good working rentals. Very professional and organized. The staff was exceptionally pleasant and professional. This location is highly recommended.

Rating:

5.0

The U-Haul Broad Street Augusta, GA Team is AMAZING! Their customer service is top notch! Thank You So Much! Kim

Rating:

5.0

It was easy-peasy to register for a unit and the unit itself has very easy access for me, as it Is at ground level. The unit is clean and roomy. Our things fit in perfectly!

Rating:

5.0

Helpful, and very friendly and made everything easy.

Rating:

5.0

The customer service at your Broad Street Augusta, Georgia location is awesome!!! They are so friendly, helpful, and informative!!! Thank You! Kim Gracey

Rating:

5.0

This location even I only dropped of is at least 5 stars! Friendly, fast & knowledgeable!!!!!!!!!

Rating:

4.0

The floor was shining and clean all the time. I had a great experience with your u haul company.

Rating:

5.0

I cant recall the Female Manager, but she can Multi Task with the best of people and providing EXCELLENT Service to All!!

Rating:

5.0

Nothing... Cheryl did a fabulous job. Thanks

Rating:

5.0

Outstanding customer service!!! Thank You!!!

Rating:

5.0

Extremely professional and helpful. Very clean location and easy to work with.

Rating:

5.0

Great job!

Rating:

3.0

Hire different people the first location I was sent too the lady was down right rude and nasty the second place I went to the guy was nice but when I went back to pick up my car the lady was not very nice

Rating:

5.0

The staff was very friendly and knowledgeable and willing to assist . The truck was ready as scheduled . Checked in and out with very little wait time. The staff on Broad Street rocks. Thank you Uhaul.

Rating:

5.0

Make a better visible notice by the black slot for the key drop off.

Rating:

5.0

Truck dirty

Rating:

5.0

During the 3 years, I used the storage facility I was extremely pleased with the service and the way the facility was maintained.

Rating:

3.0

I was never given a receipt at the drop off location. I was told I would receive one by e-mail but I never did.

Rating:

5.0

pockets of cement/mortar made accsessing the tie downs difficult

Rating:

5.0

The rental experience was great staff was very knowledgeable snd quick to help

Rating:

5.0

Keep doing what you are doing. The service was prompt and professional.

Rating:

5.0

The staff was the most helpful then any other u haul site I have Ben too ! Great team ! Keep up the work

Rating:

1.0

Staff was very rude on the phone and they changed my location of pick up last minute without contacting me.

Rating:

5.0

everything was professional and prompt.

Rating:

5.0

Great customer service!

Rating:

3.0

Truck had horrible fuel economy 5 gal for 16 miles, and a warning message saying the tire monitor required service

Rating:

5.0

Before turning over the vehicle, the attendant should wipe the dew from the mirrors and side windows to assure good visibility as the vehicle when leaving the lot. You wouldn't rent a vehicle with snow-obscured windows, so the same with heavy dew that obstructs visibility.

Rating:

1.0

The manger lady is got a rude and cold way of her and I felt as she didn't care for others respectful and she was not a happy or cheerful or friendly

Rating:

3.0

Was told wrong number to unit and it was to hot in there still need more flow of air in walking area to units ..

Rating:

5.0

Ladies providing service were knowledgeable and helpful. Helped guide truck so ramp would go into storage facility. Clean storage space and very convenient.

Rating:

5.0

Great people, kind and helpful and professional.

Rating:

5.0

Ladies were very helpful. Helped pull ramp out from truck.

Rating:

5.0

The staff was excellent in every aspect of service at uhaul from the very first day to the very end. I would highly recommend U-Haul at broad street in Augusta ,Ga. Thank you and may God bless you all

Rating:

5.0

Everyone was always very helpful and friendly

Rating:

3.0

The gentlemen that work there were great. They understood what true customer service was. I can say the same about the ladies that worked there. It seemed like they didn’t care and were very rude and didn’t care for my needs

Rating:

2.0

There are no numbers on outdoor units and the workers don't even know which is which. They moved me in to one that was owned by someone else and I had to move out after unloading all my household goods into the unit. Slow response times and overall poorly managed property.

Rating:

2.0

Uhaul need to make it a way if u rent a storage unit u get a free truck after move out

Rating:

5.0

Excellent customer service and very clean

Rating:

5.0

These guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.

Rating:

3.0

Y’all didn’t check my storage unit and someone put their stuff in it and it ran my bill up but you did take it once you talked to me

Rating:

5.0

Great storage place with plenty of carts available plus a dock. Security is great. Customer service was great.

Rating:

1.0

the manager was rude. they didn’t have the largest size storage unit i wanted. and then charged me for both. every tim i called or cane in person the manager was not there. never returned my call

Rating:

5.0

Nice and very helpful, caring staff.

Rating:

5.0

Good customer service

Rating:

5.0

Nice meat clean and the customer service was great

Rating:

2.0

Needs to be cleaner and no one worked promptly

Rating:

5.0

I must take the opportunity to praise the staff of this facility. Cheryl, and Tim were incredibly helpful, positive and proactive. They advocated for us as people, not just a number.

Rating:

5.0

Cheryl. the manager, exceeded our expectations. She was proactive, polite and very helpful. We could not have asked for better service or assistance.

Rating:

1.0

the staff was great. but the faculty is terrible. it looks unsecure. it needs much improvement. needs an elevator. not appealing at all. if i did not have movers there. i would not have stored my it

Rating:

1.0

Several of our stored box's got wet. The staff offered no help or solutions. We paid for the month of November and vacated it on 11/9/19 but were not offered a rebate for unused time. Total rip off.

Rating:

5.0

The staff I dealt with at the U-Haul Moving & Storage on Broad St in Augusta, GA were so friendly. Wonderful customer service!

Rating:

5.0

Aaa

Rating:

4.0

None

Rating:

5.0

Very friendly staff.

Rating:

5.0

I have been using this facility for many years and have always been pleased. Ms Cheryl Taylor does a very good job

Rating:

1.0

I would never recommend Uhaul to anyone and will never deal with Uhaul again.

Rating:

4.0

The rolling carts and loading dock are helpful for getting stuff in and out. The wait at the desk is long but luckily you only have to do that once.

Rating:

4.0

Facility was not easy to access by phone. My storage unit spider webs in it when I moved in. Not sure if that is normal.

Rating:

3.0

We never took posession of the unit we reserved in April, but was charged 3 months in a row, took me several calls to get this fixed...still getting a bill in July?? Needed outside unit, to small insi

Rating:

1.0

Employees were very nice and friendly. You guys' policy blows. I had an unnecessarily hard time closing my unit, and was on the phone for nearly 30 minutes for something that was a 5 minute affair.

Rating:

5.0

The management in Riverdale was very inappropriate I wish the worst on fuzzy the manger the truck he gave me blew hot air inside the truck from engine he knew this refuse to give any other truck..

Rating:

5.0

The people here were very nice and polite and timely.

Rating:

3.0

Too expensive

Rating:

3.0

None

Rating:

4.0

The staff at the Broad street location are great. My only issue with this Uhaul experience has been with the Ubox service and billing. It's been a battle every month.

Rating:

5.0

Super crew, professional and very helpful.

Rating:

5.0

Great customer service.

Rating:

5.0

They staff was awesome...

Rating:

5.0

Best customer service, bar none, with friendly people

Rating:

5.0

From the moment I entered your store I was pleased. Thank you . I always felt safe.

Rating:

4.0

Office staff was great. Facility was clean. I work from 8am-6pm so the only thing I wished is that there was 24 access to the storage units.

Rating:

4.0

Thanks 😊

Rating:

4.0

thanks

Rating:

5.0

All the associates were great.

Rating:

5.0

This uhaul service was great

Rating:

5.0

great staff! many thanks!

Rating:

5.0

Ms. Taylor and others were great!

Rating:

5.0

Ladies behind counter have been fantastic! Very happy customer!!

Rating:

5.0

Ms. Taylor and staff were very, very helpful.

Rating:

4.0

Good service

Rating:

5.0

The staff is awesome

Rating:

5.0

Prompt and courteous service. Friendly very helpful making sure place is always clean and willing to provide the very best service. God Bless Gerard Hoosier

Rating:

3.0

It was ok, no problems

Rating:

3.0

there were promotion signs on display that were not being honored and were not removed. Expired promotions should be removed.

Rating:

5.0

Cheryl and her staff always give superb customer service!

Rating:

5.0

My things have been here more than 6 months n the service has always been great. Look no futher you found your future storage facility

Rating:

5.0

Good service

Rating:

5.0

It was close n clean n also well lit. No changes needed. Keep up good work n thanks.

Rating:

1.0

I would not recommend this place at all. The workers are nice but, the manager is rude and acts like you are under her.

Rating:

5.0

The sales associate knew his job. He made it a smooth move in transition.

Rating:

3.0

This place is very busy and never enough help in the office. Cant believe your a storage facility with multiple floors and no elevator. Who in their right mind would move furniture up and down stairs.

Rating:

5.0

Great service from truck to stotage. Manager was aersome.

Rating:

5.0

Great service - easy move-in Location is always extremely busy but the staff is always courteous and nice to the customers.

Rating:

5.0

Kind staff and great services

Rating:

4.0

Easy to access

Rating:

2.0

U-Haul double-charged me for something that wasn't my fault but the managers over lost you because I hadn't used it yet so I had to give me another storage unit which I was double-charged for the unit

Rating:

4.0

Good nice people

Rating:

5.0

Great Service!

Rating:

5.0

The manager, Jeffrey tomber, Was extremely helpful and polite and friendly during my entire years at that facility. Because of this I would more than recommend that facility to someone else. I