Customer did not leave a comment.TYRONE S.
Customer Reviews for U-Haul Moving & Storage at Broad St
Augusta, GA 30904
(Old Claussen Bakery Bldg)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Christopher A.
Excellent and extremely efficient. Thanks so muchCHRISTINE L.
Employees at this location are very customer service oriented and professional. Will rent from this location again soon.DWIGHT J.
The team at this location is always so kind and so helpful!!! Great customer service!!!KIMBERLY G.
Very nice people.DANIEL N.
The first trailer we going to use had a bad tie down strap so the gentleman quickly changed it out with another trailer and I was on my way very quickly.John W.
Customer did not leave a comment.Ethan H.
Vehicle we reserved for rental was unavailable so we had to get a different one that was more expensive. New vehicle smelled like cigarette smoke and was unclean.MELINDA K.
Customer did not leave a comment.WILFORD C.
Customer did not leave a comment.Carl L.
Customer did not leave a comment.Charles J.
I had a horrible experience with awful equipment and customer service!Brandy M.
I haven't received my money back from the deposit and now they're trying to say they don't see my information in the computer!Robin N.
Customer did not leave a comment.John S.
Roof was damaged with openings in the crease which caused water to leak in, windshield wipers were dry rotted, steering wheel had lots of play in it, which made it very difficult to maintain lanes on major expressway, tire was low when we went to pick up truck and they put air in it, the next morning it was flat and we had to call for roadside assistance for a tire change out. This is very unacceptable service being that the truck was picked up from a u- haul service center location.Madrid H.
The first people I interacted with were great and helped me right away, and suggested a better storage unit than I had chosen. The last interactions were not so pleasant especially from the owner/ general manager of the facility. There is no reason to ask for so much personal information and then when asked why it's needed when all other information was given, the answer is "because that's the way it is". That's not a good reason to ask for something and when told there are no more things to give should be acceptable and you move on. I should not be then threatened to have to move out of my unit I just purchased and moved into because of this. Then speaking to the next person above that and get the same excuse is unacceptable. Your policy needs to be updated and your computers need to allow people using them to continue on without delay. Then after all of that be charged for 2 extra days of use of equipment when it was barely over 1 day is also unacceptable especially moving from another state and having to pack and travel.nathan s. | First Impressions
Customer did not leave a comment.Kassondra B.
Very nice and friendly. Super respectful and well manored employees. I was cery pleased .JOSMIR D.
Very nice and courteous staff. Thanks!Jonathan R.
Customer did not leave a comment.WAYNE B.
Customer did not leave a comment.Ellyn A.
Great ServiceTonya S.
Customer did not leave a comment.CHRISTINA N.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.TROY L.
Keep your same polite and helpful staff.William B.
The employee was a disaster. He took 1 hour to check us in with a trailer. Then we had a problem with the light hookup, which was our fault. So then he had us checking out at 3.15 when we didn't leave till 4.50.james W.
Consistently excellent care. I'll go no other placeDwight K.
The employees were extremely friendly. The process of renting and returning the U-haul was organized. I was on my way within 5-10 minutes.Tina S.
Customer did not leave a comment.Debra B.
Everything went well. The only problem I had was on the UHaul website. The option to pick up boxes at the location wasn't highlighted on the website.Rodney W.
Customer did not leave a comment.Gary B.
Customer did not leave a comment.Stephen C. | Overall Experience
Such a pleasant personality from the young man that helped with pick up and return. Thanks! Sorry I didn't get your name.JANE M.
Customer did not leave a comment.Tempest R.
Customer did not leave a comment.Cookie T.
Customer did not leave a comment.TRINACA M.
Until I was almost in tears out of frustration, the staff was not very helpful in my reservation and equipment issues. I had never rented or used a trailer previously, so this was all new to me. And I had no idea what I was doing. By the end of the visit, they helped me, but it was a very frustrating experience.MADELINE J.
I got charged an extra 55 dollars with no explanation. Other than that, nothing to write home about.MARY L.
The truck was extremely unstable. The steering wheel needs alignment. The truck needs maintenance or someone will cause a wreck.CHRISTOPHER B.
Customer did not leave a comment.TICHINA C.
Customer did not leave a comment.Larin L.
Customer did not leave a comment.Michael B.
Excellent customer service. Very friendly, helpful and knowledgeable staff.JASON D.
Customer did not leave a comment.Geise R. | Overall Experience
Customer did not leave a comment.DARIUS B.
Make Sure It's Clean And Those Trucks Need Maintenance that truck definitely needed an alignment & other work .Tyquania W.
Customer did not leave a comment.Constance W.
This is a very unprofessional place of business . I called cs yesterday to notify u-haul of late return and give notice that the milage was less than what paperwork stated was my start milage. Gas amount was incorrect an that the Oil change required light would not go off the dash. So I set up return for this morning. So I was there to return it at 6:40am and I could check it in cause posture wouldn't load.. so at a little after 7am female employee got there I got out the truck and I was parked at the bay and she got all loud cause I was asking her about the app wanting me to move the van. So we had words cause I wasn't doing here job an move it cause it was parked where my instructions said. Then I get my bill I am I am charged for gas and two different vehicle number saying that vehicle didn't have any gas when it was slap full. I took pictures of millage and gas gauge. Now so my bill went up . This is flat out vindictive petty unprofessional behavior. I was there before 7 am and the employee got mad cause I wasn't going to have her holler at me and I felt threatened due to the aggressive behavior. So now she messed up my bill and told cs agent that my pictures were not from the vehicle I rented I believe this was intentionally done to cause me to pay more money. I only went 13 miles and I returned it full of glass an was there at 635 am . I hope this matter is cleared up cause but I want to file a complaint immediately.thanks Laura NeelyLaura N.
Hard working young men who did all required of them and very helpful who even cleaned the truck when emptied.WILLIAM W.
Enjoy the personable experienceBARBARA J.
Fire the entire branch and start over. The most rude and seemingly careless group of individuals ive ever encountered. I even told my girlfriend that i hoped everything was right because i refused to go back inside. .Sarah H.
The staff was very professional and friendly. I will definitely go back.DIANNE B.
Easy to access and the staff were friendly and helpful.James M.
Customer did not leave a comment.Pam E.
Customer did not leave a comment.WILFORD C.
The agent couldn't explain my charges toe then the next day when the GM called me she was very rude, I told her please don't take anymore money off my card until I can talk to someone to explain these extra charges she yells to late already did and hung the phone up on my face! I am still in complete shock and still trying to get someone on the phone to explain things to me. I will never rent here again I had my phone on speaker because of the way she was talking to me everyone in my office was in disbelief!Roxann R.
I was charged a extra $10 on my card ,I brought back the truck with a full tank and cleaned out. I'd like to hear back from someone.JACOB R.
They were the sweetest people and had the best customer service!Breanna S.
Nice staffTin Tsun L.
Customer did not leave a comment.ROBERT K.
Customer did not leave a comment.RICARDO R.
Customer did not leave a comment.Victoria R.
Customer did not leave a comment.JOSE T.
There was left over food under the seat which was gross and made the uhaul smell horrible. There were soda stains all over the floor and dash. The back was not sweeped. The customer representative was extremely disrespectful and did not help at all. She was very rude and rushed. She was basically yelling remarks the entire time. She told me the key were in the vehicle but when I went out to the vehicle they were not there. Another gentleman reach out and gave us the keys and dolly ever though we asked here about the items.ABIGAIL W.
Truck smelt like Marijuana.SHANE C.
Customer did not leave a comment.KARLA C.
I was charged for moving pads I requested, but did not receive. Additionally, I was charged an after hours fee even though I dropped the trailer off at 9:00 AM. I was also given the incorrect address on my U-Haul contract from my pick up location so it was a total mess to drop off the trailer at a completely different address than the one I was provided on my paper copy. Absolutely terrible service and being charged for moving pads I did not receive makes it even worse. I have had great experiences with U-Haul before, but this was so terrible. Plain and simple, I am so upset I am being charged for pads I didn't use and an after hours fee even though I delivered the trailer multiple days in advance. What a joke. No office to even speak to a U-Haul representative. I will not use U-Haul again if I do not get a refund, because this is ridiculous.Robert K.
Customer did not leave a comment.Calvin L.
***This survey is garbage because it asks for overall review about the pickup location, not U-Haul itself.*** The pickup location is very professional and terrific customer service, 5***** there. The issue I have is with the equipment being inoperable and unsafe, and how U-Haul handled this. The trailer rented presented a significant safety issue because the wheel strap on one side was cut and would not stay secure. I had to change my itinerary at nearly $400 additional cost due to extra travel time to go to a location where I could drop off my towed vehicle and turn in an unsafe trailer for which I was charged a "wrong destination" fee in spite of the obvious safety condition of the trailer itself. Now I will have additional expense on the back end arranging alternate transportation for my towed vehicle because the wheel straps would not remain secure. Very disappointed with U-Haul for the way they handled this problem.Nathan W.
Customer did not leave a comment.Kathy B.
Customer did not leave a comment.SHIRLEY B. | First Impressions
The lady working at this facility was so kind, professional and helpful. I highly recommend this site to any customer.Joey M.
Just continue providing great customerBYRON T.
The lady behind the register was friendly but I didn't receive my dolly and there was small wear and tearShatavia H.
Customer did not leave a comment.Jana S. | Overall Experience
Customer did not leave a comment.Nicole R.
The young man who assisted us provided outstanding assistance. Very impressive.CALLUM G.
Customer did not leave a comment.WILFORD C.
Customer did not leave a comment.GEISE R.
Better employees like the one that was helping me... they were excellent an helpfulMELISSA J.
Customer did not leave a comment.Brett M.
Customer did not leave a comment.JOHN T.
An item I ordered was left off and I haven't been refunded for it yet.Debra C.
Customer did not leave a comment.Jeffrey B.
Great folks here. Kind of hard to get to, but the team working here make it worth the effort. They took my truck in 10 minutes before they closed and were professional till the end. Much appreciated them for hanging in there for me. The truck was with fuel and I swept out the back and cleaned the front out, so the check in was quick and smooth. I have watch these guys three times no with other rentals, work with other people who are checking out and checking in trucks and trailers. These guys have incredible patience with everyone and are kind/respectful, when they would have reasons not to be, as I have seen customers be rude and short with them. These guys are Saints. Really a great group here and should be recognized for their hard work, as well as their patience for sure.THOMAS Q.
Customer did not leave a comment.Walter G.
Customer did not leave a comment.Joe H.
Your system did not work for me...sign in out pre data copy pictures data. Worst experience I had with y go sys.Phil H.
Customer did not leave a comment.Renea B.
Customer did not leave a comment.Hunter R.
Customer did not leave a comment.LYNDSEY H.
Very expensive. I'd advise to shop around at other places as wellEric C.
Customer did not leave a comment.Phylicia S.
Excellent service at the Broad Street Augusta, GA location! Thank You!Kimberly G.
Clear house bring in new employees that care about their jobs. Make sure they are wearing their masks as well.JEFFERY K.
Everything was like clockworkBryan H.
The check in was a awful experience. The person who checked me was rude before the door closed. I felt threatened by her. She is awful. She said that she called the number and the person said don't call this number again. She accused me of a fake number. It escalated from there. She told me if I returned the truck 1 minute late I would be charged 250.00. She practically called me a thief. Then my charge card didn't go through I forgot to unlock it. She told me that she had to close it was 2 min after 7:00pm. I will not be treated like a criminal from anyone. She needs a break from customer service. However returning the truck was a breeze. The 2 men outside checked me out. I was elated with their service. Night and day. It was so different. I changed return dates 2 times. Called corporate. It was ok. Nothing to brag about. I'm not sure if this location is owned privately or by corporate. But the person who I first saw needs to go back to training.Melinda W.
Customer did not leave a comment.ROBERT K.
Everything was fine.Keely G.
Didn't get my deposit back yetBERNARD B.
Customer did not leave a comment.RONALD S.
The customer service was great.WILLIAM D.
Clean location. Good working rentals. Very professional and organized. The staff was exceptionally pleasant and professional. This location is highly recommended.Dennis S.
It was easy-peasy to register for a unit and the unit itself has very easy access for me, as it Is at ground level. The unit is clean and roomy. Our things fit in perfectly!Jana S. | First Impressions
Customer did not leave a comment.STEPHANIA D. | First Impressions
Helpful, and very friendly and made everything easy.DEZA L. | Overall Experience
The floor was shining and clean all the time. I had a great experience with your u haul company.NATHANIEL H. | Overall Experience
The staff was very friendly and knowledgeable and willing to assist . The truck was ready as scheduled . Checked in and out with very little wait time. The staff on Broad Street rocks. Thank you Uhaul.Lila S. | Overall Experience
Customer did not leave a comment.Jeffrey T. | Overall Experience
During the 3 years, I used the storage facility I was extremely pleased with the service and the way the facility was maintained.RICHARD K. | Overall Experience
Customer did not leave a comment.timekia m. | Overall Experience
The manger lady is got a rude and cold way of her and I felt as she didn't care for others respectful and she was not a happy or cheerful or friendlyApril C. | Overall Experience
Customer did not leave a comment.tara b. | First Impressions
Customer did not leave a comment.ERIC S. | Overall Experience
Was told wrong number to unit and it was to hot in there still need more flow of air in walking area to units ..April C. | First Impressions
Ladies providing service were knowledgeable and helpful. Helped guide truck so ramp would go into storage facility. Clean storage space and very convenient.Brian A. | Overall Experience
Customer did not leave a comment.Warren R. | First Impressions
Great people, kind and helpful and professional.Jason D. | Overall Experience
Customer did not leave a comment.jose h. | Overall Experience
Customer did not leave a comment.michael r. | Overall Experience
Ladies were very helpful. Helped pull ramp out from truck.Brian A. | First Impressions
The staff was excellent in every aspect of service at uhaul from the very first day to the very end. I would highly recommend U-Haul at broad street in Augusta ,Ga. Thank you and may God bless you allIra B. | Overall Experience
Everyone was always very helpful and friendlyanglea m. | Overall Experience
The gentlemen that work there were great. They understood what true customer service was. I can say the same about the ladies that worked there. It seemed like they didn’t care and were very rude and didn’t care for my needsDeShaun J. | Overall Experience
There are no numbers on outdoor units and the workers don't even know which is which. They moved me in to one that was owned by someone else and I had to move out after unloading all my household goods into the unit. Slow response times and overall poorly managed property.Tyler F. | Overall Experience
Uhaul need to make it a way if u rent a storage unit u get a free truck after move outMonica H. | Overall Experience
Excellent customer service and very cleanRonnie Lee K. | First Impressions
These guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.nancy h. | First Impressions
Y’all didn’t check my storage unit and someone put their stuff in it and it ran my bill up but you did take it once you talked to meBetty O. | Overall Experience
Great storage place with plenty of carts available plus a dock. Security is great. Customer service was great.LINDA D. | Overall Experience
the manager was rude. they didn’t have the largest size storage unit i wanted. and then charged me for both. every tim i called or cane in person the manager was not there. never returned my callKenneth F. | Overall Experience
Nice and very helpful, caring staff.lisa b. | Overall Experience
Good customer serviceShamika S. | First Impressions
Nice meat clean and the customer service was greatmarty m. | First Impressions
Needs to be cleaner and no one worked promptlyRafael P. | Overall Experience
I must take the opportunity to praise the staff of this facility. Cheryl, and Tim were incredibly helpful, positive and proactive. They advocated for us as people, not just a number.RICHARD W. | First Impressions
Cheryl. the manager, exceeded our expectations. She was proactive, polite and very helpful. We could not have asked for better service or assistance.RICHARD W. | Overall Experience
the staff was great. but the faculty is terrible. it looks unsecure. it needs much improvement. needs an elevator. not appealing at all. if i did not have movers there. i would not have stored my itKenneth F. | First Impressions
Several of our stored box's got wet. The staff offered no help or solutions. We paid for the month of November and vacated it on 11/9/19 but were not offered a rebate for unused time. Total rip off.George S. | Overall Experience
The staff I dealt with at the U-Haul Moving & Storage on Broad St in Augusta, GA were so friendly. Wonderful customer service!denise a. | First Impressions
AaaGeorge S. | First Impressions
NoneMichael T. | First Impressions
Very friendly staff.Alvin T. | Overall Experience
I have been using this facility for many years and have always been pleased. Ms Cheryl Taylor does a very good jobALBERT B. | Overall Experience
I would never recommend Uhaul to anyone and will never deal with Uhaul again.tanner b. | Overall Experience
The rolling carts and loading dock are helpful for getting stuff in and out. The wait at the desk is long but luckily you only have to do that once.Thomas C. | Overall Experience
Facility was not easy to access by phone. My storage unit spider webs in it when I moved in. Not sure if that is normal.Solvanga S. | Overall Experience
We never took posession of the unit we reserved in April, but was charged 3 months in a row, took me several calls to get this fixed...still getting a bill in July?? Needed outside unit, to small insiCarol R. | Overall Experience
Employees were very nice and friendly. You guys' policy blows. I had an unnecessarily hard time closing my unit, and was on the phone for nearly 30 minutes for something that was a 5 minute affair.Damion P. | Overall Experience
The management in Riverdale was very inappropriate I wish the worst on fuzzy the manger the truck he gave me blew hot air inside the truck from engine he knew this refuse to give any other truck..Anthony D. | First Impressions
The people here were very nice and polite and timely.Solvanga S. | First Impressions
Too expensiveSuzanne B. | Overall Experience
NoneALAN E. | First Impressions
The staff at the Broad street location are great. My only issue with this Uhaul experience has been with the Ubox service and billing. It's been a battle every month.Matthew C. | Overall Experience
Super crew, professional and very helpful.kay l. | Overall Experience
Great customer service.kay l. | First Impressions
They staff was awesome...jose h. | First Impressions
Best customer service, bar none, with friendly peopleJoseph M. | Overall Experience
From the moment I entered your store I was pleased. Thank you . I always felt safe.Kathryn J. | Overall Experience
Office staff was great. Facility was clean. I work from 8am-6pm so the only thing I wished is that there was 24 access to the storage units.DURWIN K. | Overall Experience
Thanks 😊william c. | First Impressions
thanksBETTY M. | Overall Experience
All the associates were great.ANDREKA B. | Overall Experience
This uhaul service was greatANDREKA B. | First Impressions
great staff! many thanks!laura m. | Overall Experience
Ms. Taylor and others were great!william k. | Overall Experience
Ladies behind counter have been fantastic! Very happy customer!!david r. | First Impressions
Ms. Taylor and staff were very, very helpful.william k. | First Impressions
Good servicebrian c. | Overall Experience
The staff is awesomeHolly S. | First Impressions
Prompt and courteous service. Friendly very helpful making sure place is always clean and willing to provide the very best service. God Bless Gerard Hoosiergerard h. | Overall Experience
It was ok, no problemsjohn m. | Overall Experience
there were promotion signs on display that were not being honored and were not removed. Expired promotions should be removed.norman m. | Overall Experience
Cheryl and her staff always give superb customer service!Antenet S. | Overall Experience
My things have been here more than 6 months n the service has always been great. Look no futher you found your future storage facilityWHITNEY G. | Overall Experience
Good serviceMichael M. | Overall Experience
It was close n clean n also well lit. No changes needed. Keep up good work n thanks.melissa p. | Overall Experience
I would not recommend this place at all. The workers are nice but, the manager is rude and acts like you are under her.Samantha M. | Reservation
The sales associate knew his job. He made it a smooth move in transition.Albert M. | Reservation
This place is very busy and never enough help in the office. Cant believe your a storage facility with multiple floors and no elevator. Who in their right mind would move furniture up and down stairs.Richard D. | Reservation
Great service from truck to stotage. Manager was aersome.Antenet S. | Reservation
Great service - easy move-in Location is always extremely busy but the staff is always courteous and nice to the customers.Alicia C. | Reservation
Kind staff and great servicescatherine k. | Reservation
Easy to accessStephanie L. | Overall Experience
U-Haul double-charged me for something that wasn't my fault but the managers over lost you because I hadn't used it yet so I had to give me another storage unit which I was double-charged for the unitkimberly m. | Overall Experience
Good nice peopleKristen P. | Overall Experience
Great Service!Antenet S. | Overall Experience
The manager, Jeffrey tomber, Was extremely helpful and polite and friendly during my entire years at that facility. Because of this I would more than recommend that facility to someone else. IWILLIAM S. | Overall Experience
There were unswept roaches in the bathroom and lots of food trash.lauren l. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have an adaptive reuse program to better the enviroment!