Customer Reviews for U-Haul Moving & Storage at Broad St

2,793 reviews

1589 Broad St   Augusta, GA 30904
(Old Claussen Bakery Bldg)

(706) 722-4396

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(706) 722-4396

1589 Broad St
Augusta, GA 30904
(Old Claussen Bakery Bldg)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Austin C. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
5.0

Wade is a fantastic manager. He has been just absolutely wonderful in everything from start to finish when our moving company needs last minute service. Our company is brand new here in Augusta and he has gone above and beyond to help us when in need. Just a pleasant experience every time I walk in there.

David B. 
Rating:
1.0

Unfortunately only one person was working that morning and he had customers stacked up. He did a great job of trying to accommodate and multi-tasking. When additional help showed up at 1030am they were not enthusiastic about getting the customers their rentals. It took an hour to pick up a trailer and I had all my documents preloaded onto the app.

Scott L. 
Rating:
3.0

Required me to fold padding blankets or be charged $25.00. Did not see this in my contract nor was I advised of such requirment/backcharges!!!!

Chuck S. 
Rating:
5.0

Nice, friendly staff. Ready as promised

Christene P. 
Rating:
4.0

Service is good and always helpful

Wilford C. 
Rating:
2.0

Check to make sure the vehicle is functioning properly. I was provided a truck to take out on the road for my move which had no working signal lights or tail lights when braking. When I returned the truck and told the guy at the counter his reply was, "We're not mechanics."

Brittany S. 
Rating:
5.0

None, everything was excellent

Latoshia M. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

It is impossible to improve PERFECTION. Staff: Professional, very polite, knowledgeable, and cheerful U-Haul: Very clean. Even the bed of the truck was immaculate. Check in /out: Fast and easy Keep up the good work team. Kudos to you on a job very well done!!! I will use this location for all of my travel needs and definitely will recommend this location to all of my friends/family/associates. 👍🏼👍🏼

Cilicia Q. 
Rating:
5.0

BEST CUSTOMER SERVICE EVER!!!!!! They were very helpful, polite, knowledgeable and fast even though there were a lot of customers. I will always go to this location.

MAZELL D. 
Rating:
4.0

Customer did not leave a comment.

Janet K. 
Rating:
5.0

Customer did not leave a comment.

Edwin M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Jermaine J. 
Rating:
5.0

Customer did not leave a comment.

Nicholas U. 
Rating:
5.0

Customer did not leave a comment.

Wanda W. 
Rating:
5.0

My truck is currently not driveable, and I needed to pick up a large piece of furniture. I used the app, but it only showed 10' trucks available. Al and Mr. Neal, got me in a van and to my pickup appt on time. Mr. Neal showed me how to open all the doors to ensure damage-free loading. It is always a pleasure renting from this location. All employees are professional, courteous, and helpful.

Felecia B. 
Rating:
5.0

You guys are good

Joseph H. 
Rating:
5.0

Fast and easy in and out !!!!

Richard M. 
Rating:
5.0

I've had the pleasure of picking up equipment at this facility several times over the last few months. The cleanliness of the office space has drastically improved since my first visit. It's visually and aesthetically appealing, and it smells clean and well maintained. As always, the staff, Mr. Wade and Mrs. Sierra were friendly, professional, and helpful during my visit. I will rent a few more times during my move this month and look forward to their assistance each time.

Felecia B. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

The staff at this location are always positive and friendly. They work hard to get customers what they need.

JEFFREY C. 
Rating:
5.0

Don't overcharge and make sure trucks are clean

Christopher P. 
Rating:
5.0

Everything was great customer service was excellent everything was ready upon picking it up turning it all I need is just my refund $9.-'10. Balance left. Thank u

Sherry W. 
Rating:
3.0

Disappointed that I had was given a pick up truck, told it had 3/4 of tank when it had less than a 1/4 of a tank. Kept it for 1 hour and charged $70! Never again!

Michele H. 
Rating:
5.0

I had reserved a 17 foot truck to be picked up after Uhaul closing hours. Brandy called me saying they didn't have 17 but she'd hook me up with a 20 at no extra cost. Great, except Brandy didn't code the reservation as mobile pickup, as I originally had it. I lost 12 hours of driving time because eibhad to come back the following morning at 7am to get the truck. When I explained this all to Wade the following morning, he apologized AND gave me a discount to make it up to me. Beyond that, he was pleasant and super friendly. The ideal customer experience.

Francisco T. 
Rating:
5.0

Mr. wade and his crew is amazing.

Dominique S. 
Rating:
5.0

Have more than one representative taking care of ALL aspects of U-Haul. He did a excellent job, but would have been faster if he wasn't alone!

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Always professional. Always on time.

Dwight K. 
Rating:
5.0

Customer did not leave a comment.

Christerphine N. 
Rating:
5.0

For me, moving has been a two-month ordeal. I have needed several rentals. This is my fourth rental from this location. During each rental experience, I have received superb service from each customer service rep and the general manager. They all know I am a single female with minimal moving help, so each time I leave, they ensure the equipment is hooked up correctly and working as expected. Because of their attention to detail, I feel safe and secure while using this equipment.

Felecia B. 
Rating:
4.0

Great customer service. Manager knows the business. Will use again.

CEDRICK K. 
Rating:
5.0

Fast checkout, perfect check-in. The vehicle performed perfectly, smooth drive and comfortable cab. The front-end alignment was obviously completed on this vehicle. Steering, handling, and smooth ride at speed up to 70mph.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Terri M. 
Rating:
5.0

Best move with movers very pleasant helpful

JUDY T. 
Rating:
5.0

Great customer service

Teresa H. 
Rating:
5.0

Customer did not leave a comment.

Foried J. 
Rating:
4.0

Speed up the check out process.

Tamara W. 
Rating:
3.0

How is it you pay19.95 to rent a haul Truck to move things in town not out and end up paying almost 85.00 this is a completely a reap-off. Not ever again what a disgrace.: Thanks for nothing...

Sheila F. 
Rating:
4.0

Customer did not leave a comment.

MARTIN R. 
Rating:
5.0

The GM (Mr. Towns) and staff (Cierra, Al, and Mr. Neal) at the Broad St. location were courteous, professional, knowledgeable, and accommodating to my unique circumstances. They were able to reserve a 26-foot truck for my extended need. I will use this facility for my future moving and storage needs.

Felecia B. 
Rating:
5.0

Perfect as is!

Angela A. 
Rating:
5.0

Customer did not leave a comment.

Rashida M. 
Rating:
5.0

The remote check-in App. It's ineffective. The system cycled for 20 minutes without indicating there was a problem. The representative had to stop the process. Only then did we find there was a problem with the back-side photo.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Roger J. 
Rating:
4.0

Customer did not leave a comment.

Brian R. 
Rating:
4.0

The point of sale machine is broken. It didn't make for an unpleasant experience, but it did slow down the process and several people got upset at the wait.

Brad T. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

The gentleman working the desk when I picked up the truck was helpful and friendly, and the return process was quick and easy.

Bryan A. 
Rating:
5.0

Nothing. It was like a well oiled machine.

Teresa R. 
Rating:
5.0

Awesome customer service

Richard F. 
Rating:
5.0

Customer did not leave a comment.

RALPH C. 
Rating:
5.0

There was nothing to improve—the GM, Mr. Wade, and the gentleman, Mr. Neal, provide superior customer service. Wade was very accommodating when I upgraded the trailer. Mr. Neal hooked up the trailer for me. He guided me through every step. He assisted me with the safety check and wished me safe travels as I was leaving. Mr. Wade knew I was concerned about the size of the trailer and reached out to be sure I was not having any issues pulling it safely. I will and already have recommended this facility to my friends.

Felecia B. 
Rating:
5.0

Tge employees made this location well worth it. They went above and beyond when trying to help me get what I needed specifically.

Alexander B. 
Rating:
1.0

Only one person “working” and had a 45 min wait in line despite having reserved a truck ahead of time. The man working was having conversations with another employee despite having a 8 person line. Also don't have employees stand behind the counter chatting if they aren't able to help because they are new. Was literally the worst customer service experience I've had in a long time. Seems like training on how to manage time and customer care is much needed and I will definitely never use this location and heavily broadcast to avoid this location to everyone I know.

Adam W. 
Rating:
5.0

The gentleman who met Mary and me was so very friendly and helpful especially when we were so exhausted. thank him for his professional but also courteous attidtude.

James M. 
Rating:
4.0

Customer did not leave a comment.

ColbertF M. 
Rating:
5.0

Customer did not leave a comment.

Jack D. 
Rating:
5.0

Customer did not leave a comment.

JohnandLiz R. 
Rating:
5.0

This was great, worked perfectly.

Marie G. 
Rating:
4.0

Customer did not leave a comment.

Dan T. 
Rating:
5.0

Customer did not leave a comment.

Mokile T. 
Rating:
4.0

The only issue was we were told that we were below the amount of gas. The guy told us $27 and we were charged $37. For maybe gallon more😞😞😞😞

Twlietta W. 
Rating:
5.0

Lady employee was very helpful and pleasant to work with.

Blane Z. 
Rating:
5.0

"Very prompt response; made my return easy and trouble-free!"

bryan T. 
Rating:
5.0

I had the BEST experience with the staff!! They were extremely helpful and I'll be coming back for sure!

Shartara J. 
Rating:
4.0

The truck was clean but the overall drive was absolutely terrible. It shook the whole drive it felt as if the wheels were going to pop off. It was very scary

Artina S. 
Rating:
5.0

Everyone was very friendly and nice, they were very helpful in our needs. Great job and thanks 🙏🏿 😊

Wilford R. 
Rating:
5.0

Absolutely, a great experience renting on this foggy & rainy day. The manager and staff made our rental experience a success. Thanks Broad St Uhaul team.

Jonathan T. 
Rating:
5.0

Nothing…. This was my first experience Cheryl Taylor helped me with all of the details. She was Great!

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
3.0

Customer did not leave a comment.

Jacqueline N. 
Rating:
1.0

Reservation was places about a month in advance for cargo van and dolly. When arrived dolly was not available to rent and agent indicated that he can't help at all.. She directed to call our self to another location and find out if they carry or not instead of calling her self and resolving issue… Would not recommend to anyone this location staff is not friendly at all.. I hate to leave negative review but it is what it is…. Also will leave review on google so next person can plan in advance…

Valentino U. 
Rating:
1.0

My storage was auctioned off and my husband passed away from covid so I felt really bad about the Uhaul experience I had in the pandemic not being financially able to keep up with my account and lost all the things that we worked and earned. I’m grieving for the things that I tried to hold onto, but lost in your storage facility. Hopefully I’ll get pass it one day. Your General Manager thought I would be able to get it out, but it was and still is a pandemic in our country and it has affected everyone including me and my family as we lost or mother recently also and everything she had in another Uhaul facility as well under the same circumstances. Janice Kelly-DANFORTH

Janice K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sean A. 
Rating:
4.0

Customer did not leave a comment.

medgar P. 
Rating:
5.0

Very helpful staff! Thank you!

MICHAEL P. 
Rating:
5.0

Cheryl and her team are always nice, organized, and helpful. I appreciate all their help!

ELIZABETH S. 
Rating:
5.0

Nothing keep up the good work

JESSE B. 
Rating:
5.0

Customer did not leave a comment.

RAFFERTY R. 
Rating:
5.0

Customer did not leave a comment.

DON G. 
Rating:
5.0

Customer did not leave a comment.

TRACY H. 
Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
1.0

Customer did not leave a comment.

OJELA R. 
Rating:
5.0

The cargo trailer could use a little sweeping.

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

GERALD M. 
Rating:
5.0

Always my preferred access point to U-Haul, but have rented from U-Haul in four states in past year. But this location is top of the trees.

Colin M. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

Staff was exceptionally courteous and professional. A real pleasure doing business with them

STEPHEN L. 
Rating:
3.0

Customer did not leave a comment.

Adrienne W. 
Rating:
4.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

KANISHA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kanisha W. 
Rating:
1.0

I rented today a truck in the morning and delivered around 3:00 p.m. when I arrived to the site they were busy, so a guy told me to just leave the keys on the car and I was good to go. I received this night a charge of $142.00 when my original bill was $69, the bill says clean fee and the truck was clean, I even took the bottle of Coca Cola I had on the truck, there was not even a piece of paper there, also y was charged a lot of money as fuel fee when I give you guys the truck with the same gas i received. You guys can not charged me the ridiculuos amount of money so I tried to call somebody but from the location they said that I have to call customer service and customer service said that I have to wait 72 hours to be contacted by a manager.

RICARDO C. 
Rating:
3.0

The unit door was broken so I had to be moved to another unit. There was only one person who could help me and he was busy doing something else. I waited over 3o minutes. I came back later and an additional 30 minute wait ensued. Finally I got moved in. There was no lock in the unit as promised. The access code didn’t work so they had to let me in manually. When I came back with a second load the gentleman working the evening informed me that I had to input my access code in two places The access door worked fine after that. Everything is fine now. The check in was not smooth though.

Anthony R.  |  Online Move In 
Rating:
1.0

I was told while booking the space that I would have a 23 x 10 x 10, or something like that. When I arrived at the facility that space at already been taken and now I’m in a super small unit and my stuff does not fit, I had to take half of the stuff back in the truck to my residence and I’m very dissatisfied.

KALEB D.  |  First Impressions 
Rating:
5.0

The staff went over and beyond!! Rented a storgae that the csr thought would fit how ever I would need an additonal unit. The csr didn't have anything bigger so to accommodate my needs she gave the second one for free!! Fast respectful over and beyond.

Rebecca T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
2.0

A lot of homeless people hanging around. If it rains water is a foot deep out front no drainage system overpriced.a lot of my stuff mildewed. Nobody ever answers phone there.

billy g.  |  Overall Experience 
Rating:
5.0

the employees were so helpful, professional, and kind.

Hale C.  |  Overall Experience 
Rating:
5.0

The only problems I have is no one ever answers the phone

Michelle C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele M.  |  Overall Experience 
Rating:
5.0

all of the employees were so helpful and kind.

Hale C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANET G.  |  First Impressions 
Rating:
5.0

Thank you. If I ever need these services again, I’ll definitely be back. :)

Christina R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dashae H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

faye e.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LENNON M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAREN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laquanda J.  |  Overall Experience 
Rating:
3.0

Thanks for the 5 years of use of your facility.

ERNEST I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CIYEVA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
4.0

THE CUSTOMER SERVICE WAS VERY GOOD, THE EMPLOYEES WAS VERY HELPFUL

lelia s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachel M.  |  First Impressions 
Rating:
5.0

Thank you..

lashawn C.  |  Overall Experience 
Rating:
5.0

Awesome kind gentleman helped me. Even helped me look for the key I lost. Went out their way to help me.

Lisette M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

rocky w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara g.  |  Overall Experience 
Rating:
4.0

Staff was friendly and helpful

John S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Katherine I.  |  Overall Experience 
Rating:
5.0

Great place that I always use very professional

SEBRENA M.  |  Overall Experience 
Rating:
5.0

Ms. Cheryl and her staff had really been nothing but caring, kind and understanding. Ms. Cheryl was always there when and if something was wrong. I appreciate her so much. Thanks Ms Cheryl, Paula Lamar

PAULA L.  |  Overall Experience 
Rating:
5.0

Welcoming staff, professional, and well maintained location

Roberto A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shonta H.  |  First Impressions 
Rating:
3.0

My unit, 0143, had problems with the ceiling and the walls. Leak, damp, paint flaking everywhere. Ruined some of my things.

Stephen C.  |  Overall Experience 
Rating:
5.0

Excellent facility. Sometimes number of staff to take care of customers not adequate

SAMUEL M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lyndia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gloria h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dedrick G.  |  First Impressions 
Rating:
5.0

Excellent customer service and very convenient location!!!

KIMBERLY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDGAR C.  |  First Impressions 
Rating:
3.0

The first people I interacted with were great and helped me right away, and suggested a better storage unit than I had chosen. The last interactions were not so pleasant especially from the owner/ general manager of the facility. There is no reason to ask for so much personal information and then when asked why it's needed when all other information was given, the answer is "because that's the way it is". That's not a good reason to ask for something and when told there are no more things to give should be acceptable and you move on. I should not be then threatened to have to move out of my unit I just purchased and moved into because of this. Then speaking to the next person above that and get the same excuse is unacceptable. Your policy needs to be updated and your computers need to allow people using them to continue on without delay. Then after all of that be charged for 2 extra days of use of equipment when it was barely over 1 day is also unacceptable especially moving from another state and having to pack and travel.

nathan s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geise R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jana S.  |  Overall Experience 
Rating:
5.0

It was easy-peasy to register for a unit and the unit itself has very easy access for me, as it Is at ground level. The unit is clean and roomy. Our things fit in perfectly!

Jana S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIA D.  |  First Impressions 
Rating:
5.0

Helpful, and very friendly and made everything easy.

DEZA L.  |  Overall Experience 
Rating:
4.0

The floor was shining and clean all the time. I had a great experience with your u haul company.

NATHANIEL H.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and knowledgeable and willing to assist . The truck was ready as scheduled . Checked in and out with very little wait time. The staff on Broad Street rocks. Thank you Uhaul.

Lila S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T.  |  Overall Experience 
Rating:
5.0

During the 3 years, I used the storage facility I was extremely pleased with the service and the way the facility was maintained.

RICHARD K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

timekia m.  |  Overall Experience 
Rating:
1.0

The manger lady is got a rude and cold way of her and I felt as she didn't care for others respectful and she was not a happy or cheerful or friendly

April C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tara b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC S.  |  Overall Experience 
Rating:
3.0

Was told wrong number to unit and it was to hot in there still need more flow of air in walking area to units ..

April C.  |  First Impressions 
Rating:
5.0

Ladies providing service were knowledgeable and helpful. Helped guide truck so ramp would go into storage facility. Clean storage space and very convenient.

Brian A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Warren R.  |  First Impressions 
Rating:
5.0

Great people, kind and helpful and professional.

Jason D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jose h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael r.  |  Overall Experience 
Rating:
5.0

Ladies were very helpful. Helped pull ramp out from truck.

Brian A.  |  First Impressions 
Rating:
5.0

The staff was excellent in every aspect of service at uhaul from the very first day to the very end. I would highly recommend U-Haul at broad street in Augusta ,Ga. Thank you and may God bless you all

Ira B.  |  Overall Experience 
Rating:
5.0

Everyone was always very helpful and friendly

anglea m.  |  Overall Experience 
Rating:
3.0

The gentlemen that work there were great. They understood what true customer service was. I can say the same about the ladies that worked there. It seemed like they didn’t care and were very rude and didn’t care for my needs

DeShaun J.  |  Overall Experience 
Rating:
2.0

There are no numbers on outdoor units and the workers don't even know which is which. They moved me in to one that was owned by someone else and I had to move out after unloading all my household goods into the unit. Slow response times and overall poorly managed property.

Tyler F.  |  Overall Experience 
Rating:
2.0

Uhaul need to make it a way if u rent a storage unit u get a free truck after move out

Monica H.  |  Overall Experience 
Rating:
5.0

Excellent customer service and very clean

Ronnie Lee K.  |  First Impressions 
Rating:
5.0

These guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.

nancy h.  |  First Impressions 
Rating:
3.0

Y’all didn’t check my storage unit and someone put their stuff in it and it ran my bill up but you did take it once you talked to me

Betty O.  |  Overall Experience 
Rating:
5.0

Great storage place with plenty of carts available plus a dock. Security is great. Customer service was great.

LINDA D.  |  Overall Experience 
Rating:
1.0

the manager was rude. they didn’t have the largest size storage unit i wanted. and then charged me for both. every tim i called or cane in person the manager was not there. never returned my call

Kenneth F.  |  Overall Experience 
Rating:
5.0

Nice and very helpful, caring staff.

lisa b.  |  Overall Experience 
Rating:
5.0

Good customer service

Shamika S.  |  First Impressions 
Rating:
5.0

Nice meat clean and the customer service was great

marty m.  |  First Impressions 
Rating:
2.0

Needs to be cleaner and no one worked promptly

Rafael P.  |  Overall Experience 
Rating:
5.0

I must take the opportunity to praise the staff of this facility. Cheryl, and Tim were incredibly helpful, positive and proactive. They advocated for us as people, not just a number.

RICHARD W.  |  First Impressions 
Rating:
5.0

Cheryl. the manager, exceeded our expectations. She was proactive, polite and very helpful. We could not have asked for better service or assistance.

RICHARD W.  |  Overall Experience 
Rating:
1.0

the staff was great. but the faculty is terrible. it looks unsecure. it needs much improvement. needs an elevator. not appealing at all. if i did not have movers there. i would not have stored my it

Kenneth F.  |  First Impressions 
Rating:
1.0

Several of our stored box's got wet. The staff offered no help or solutions. We paid for the month of November and vacated it on 11/9/19 but were not offered a rebate for unused time. Total rip off.

George S.  |  Overall Experience 
Rating:
5.0

The staff I dealt with at the U-Haul Moving & Storage on Broad St in Augusta, GA were so friendly. Wonderful customer service!

denise a.  |  First Impressions 
Rating:
5.0

Aaa

George S.  |  First Impressions 
Rating:
4.0

None

Michael T.  |  First Impressions 
Rating:
5.0

Very friendly staff.

Alvin T.  |  Overall Experience 
Rating:
5.0

I have been using this facility for many years and have always been pleased. Ms Cheryl Taylor does a very good job

ALBERT B.  |  Overall Experience 
Rating:
1.0

I would never recommend Uhaul to anyone and will never deal with Uhaul again.

tanner b.  |  Overall Experience 
Rating:
4.0

The rolling carts and loading dock are helpful for getting stuff in and out. The wait at the desk is long but luckily you only have to do that once.

Thomas C.  |  Overall Experience 
Rating:
4.0

Facility was not easy to access by phone. My storage unit spider webs in it when I moved in. Not sure if that is normal.

Solvanga S.  |  Overall Experience 
Rating:
3.0

We never took posession of the unit we reserved in April, but was charged 3 months in a row, took me several calls to get this fixed...still getting a bill in July?? Needed outside unit, to small insi

Carol R.  |  Overall Experience 
Rating:
1.0

Employees were very nice and friendly. You guys' policy blows. I had an unnecessarily hard time closing my unit, and was on the phone for nearly 30 minutes for something that was a 5 minute affair.

Damion P.  |  Overall Experience 
Rating:
5.0

The management in Riverdale was very inappropriate I wish the worst on fuzzy the manger the truck he gave me blew hot air inside the truck from engine he knew this refuse to give any other truck..

Anthony D.  |  First Impressions 
Rating:
5.0

The people here were very nice and polite and timely.

Solvanga S.  |  First Impressions 
Rating:
3.0

Too expensive

Suzanne B.  |  Overall Experience 
Rating:
3.0

None

ALAN E.  |  First Impressions 
Rating:
4.0

The staff at the Broad street location are great. My only issue with this Uhaul experience has been with the Ubox service and billing. It's been a battle every month.

Matthew C.  |  Overall Experience 
Rating:
5.0

Super crew, professional and very helpful.

kay l.  |  Overall Experience 
Rating:
5.0

Great customer service.

kay l.  |  First Impressions 
Rating:
5.0

They staff was awesome...

jose h.  |  First Impressions 
Rating:
5.0

Best customer service, bar none, with friendly people

Joseph M.  |  Overall Experience 
Rating:
5.0

From the moment I entered your store I was pleased. Thank you . I always felt safe.

Kathryn J.  |  Overall Experience 
Rating:
4.0

Office staff was great. Facility was clean. I work from 8am-6pm so the only thing I wished is that there was 24 access to the storage units.

DURWIN K.  |  Overall Experience 
Rating:
4.0

Thanks 😊

william c.  |  First Impressions 
Rating:
4.0

thanks

BETTY M.  |  Overall Experience 
Rating:
5.0

All the associates were great.

Andreaka B.  |  Overall Experience 
Rating:
5.0

This uhaul service was great

Andreaka B.  |  First Impressions 
Rating:
5.0

great staff! many thanks!

laura m.  |  Overall Experience 
Rating:
5.0

Ms. Taylor and others were great!

william k.  |  Overall Experience 
Rating:
5.0

Ladies behind counter have been fantastic! Very happy customer!!

david r.  |  First Impressions 
Rating:
5.0

Ms. Taylor and staff were very, very helpful.

william k.  |  First Impressions 
Rating:
4.0

Good service

brian c.  |  Overall Experience 
Rating:
5.0

The staff is awesome

Holly S.  |  First Impressions 
Rating:
5.0

Prompt and courteous service. Friendly very helpful making sure place is always clean and willing to provide the very best service. God Bless Gerard Hoosier

gerard h.  |  Overall Experience 
Rating:
3.0

It was ok, no problems

john m.  |  Overall Experience 
Rating:
3.0

there were promotion signs on display that were not being honored and were not removed. Expired promotions should be removed.

norman m.  |  Overall Experience 
Rating:
5.0

Cheryl and her staff always give superb customer service!

Antenet S.  |  Overall Experience 
Rating:
5.0

My things have been here more than 6 months n the service has always been great. Look no futher you found your future storage facility

WHITNEY G.  |  Overall Experience 
Rating:
5.0

Good service

Michael M.  |  Overall Experience 
Rating:
5.0

It was close n clean n also well lit. No changes needed. Keep up good work n thanks.

melissa p.  |  Overall Experience 
Rating:
1.0

I would not recommend this place at all. The workers are nice but, the manager is rude and acts like you are under her.

Samantha M.  |  Reservation 
Rating:
5.0

The sales associate knew his job. He made it a smooth move in transition.

Albert M.  |  Reservation 
Rating:
3.0

This place is very busy and never enough help in the office. Cant believe your a storage facility with multiple floors and no elevator. Who in their right mind would move furniture up and down stairs.

Richard D.  |  Reservation 
Rating:
5.0

Great service from truck to stotage. Manager was aersome.

Antenet S.  |  Reservation 
Rating:
5.0

Great service - easy move-in Location is always extremely busy but the staff is always courteous and nice to the customers.

Alicia C.  |  Reservation 
Rating:
5.0

Kind staff and great services

catherine k.  |  Reservation 
Rating:
4.0

Easy to access

Stephanie L.  |  Overall Experience 
Rating:
2.0

U-Haul double-charged me for something that wasn't my fault but the managers over lost you because I hadn't used it yet so I had to give me another storage unit which I was double-charged for the unit

kimberly m.  |  Overall Experience 
Rating:
4.0

Good nice people

Kristen P.  |  Overall Experience 
Rating:
5.0

Great Service!

Antenet S.  |  Overall Experience 
Rating:
5.0

The manager, Jeffrey tomber, Was extremely helpful and polite and friendly during my entire years at that facility. Because of this I would more than recommend that facility to someone else. I

WILLIAM S.  |  Overall Experience 
Rating:
4.0

There were unswept roaches in the bathroom and lots of food trash.

lauren l.  |  Overall Experience 
No reviews have been submitted for this location.

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