Customer Reviews for U-Haul Moving & Storage at Broad St

2440 reviews

1589 Broad St   Augusta, GA 30904
(Old Claussen Bakery Bldg)

(706) 722-4396

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(706) 722-4396

1589 Broad St
Augusta, GA 30904
(Old Claussen Bakery Bldg)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer service at location was great 800 number hold times not so much

Mark H. 
Rating:
3.0

No one met me at the drop off location, which stated that I should wait for an attendant. I had to go inside, but the person who greeted me was helpful once I did.

Ashley H. 
Rating:
5.0

Customer did not leave a comment.

ARTIS C. 
Rating:
5.0

Customer did not leave a comment.

CANDANCE P. 
Rating:
5.0

Customer did not leave a comment.

Shonta H.  |  First Impressions 
Rating:
5.0

Cheryl and her crew do a great job

Jane M. 
Rating:
1.0

Show the customer to the vehicle. Cashier just pointed outside and said it's over there. No instructions of any kind were given. This was my first rental and it would have been useful for some basic vehicle instructions. I also called ahead and asked about size and quantity of boxes that could fit. I gave the person on the phone my box dimensions, and she stated I could fit 60 boxes in the van. I couldn't fit half of that. This van was rented for a work event so I needed an additional van as quickly as possible. I called back to customer service asking to rent an additional van because and the person said no they couldn't do anything because my uhal location didn't open for another 20 minutes. I said would you at least try to talk to my uhal location on my behalf and see if I can be provided with another van. She told me all calls were first come first serve and couldn't assure me she could them call to assist me. I never received a call back. False advertisement on pricing. The van, phone rental, and internet state $19.95 plus mileage. I was charged numerous additional fees that were not brought to my attention upfront. I was very disappointed in the customer service provided to me. I absolutely would not recommend uhal.

Karli S. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

Customer did not leave a comment.

TONY D. 
Rating:
4.0

Had problems using web to return equipment

Charles B. 
Rating:
5.0

Great customer service

ROGER DALE JR B. 
Rating:
5.0

To make sure the vehicles are road ready, this one, the cabin was very noisy while driving and this had to be tolerated, long distance.

Joseph M. 
Rating:
3.0

Customer did not leave a comment.

Catherine C. 
Rating:
5.0

Thank you. This was a smooth transaction wo any hiccups. Great gas mileage! Truck was very well maintained. Easy drive and use. It did the job!!

merilyn H. 
Rating:
3.0

My unit, 0143, had problems with the ceiling and the walls. Leak, damp, paint flaking everywhere. Ruined some of my things.

Stephen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrin W. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE F. 
Rating:
5.0

Fast check in and check out. Clean equipment and kind staff.

Wenbo Z. 
Rating:
5.0

Customer did not leave a comment.

Roseanne E. 
Rating:
4.0

Customer did not leave a comment.

JULIA M. 
Rating:
4.0

Customer did not leave a comment.

RODNEY R. 
Rating:
5.0

Customer did not leave a comment.

BRENDA C. 
Rating:
4.0

Customer did not leave a comment.

MATER J. 
Rating:
5.0

Excellent facility. Sometimes number of staff to take care of customers not adequate

SAMUEL M.  |  Overall Experience 
Rating:
1.0

We're rude. I returned the truck a day early and feel like I should have money returned or discounted for returning early with mileage left but they just took the key and said they would check me in

Todd L. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

GERALD O. 
Rating:
5.0

In my opinion, the broad street location is the best around.. I have been renting from this location for years and have never had 1 bad experience!! Way to go!!

ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

MARCIA N. 
Rating:
5.0

All staff are very friendly and helpful. I really appreciate them.

SANI C. 
Rating:
5.0

The owner was super nice and accommodated an error I made in the reservation.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
4.0

Richard and the rest of the team provided great customer service. I'll be back to this location for future moves.

SEAN M. 
Rating:
5.0

They lady at this location I believe her name was Carolyn or it started with a C, she was the best. She tried to find ways to make the drop off the easiest for me and made sure I had plenty of miles on my trip so I didn't go over. Thanks a Bunch.

William G. 
Rating:
5.0

Customer did not leave a comment.

Frank N. 
Rating:
3.0

Cheryl at this location is an AMAZING woman. The corporate office screwed everything up royally and Cheryl rescued us from them, at least temporarily. U-haul has completely destroyed their reputation with at least our 3 families that were combining resources to move together for work purposes. I do not know if we'll ever use u-haul again. We all agree that we would have rather paid exorbitant amounts of money with any other company that could keep it's word than have wasted with u-haul.

JACK H. 
Rating:
5.0

We had a great experience, thank you for everything!

Anthony G. 
Rating:
5.0

Excellent Customer Svc by staff

Stephen L. 
Rating:
5.0

I had a bad experience with AB movers I hired from your list of help. Several pieces of furniture damaged beyond repair. I believe they are based in Columbia, SC. I have called and emailed them with no reply to this point.

David W. 
Rating:
5.0

Not a thing.

ROSEMARY M. 
Rating:
5.0

Easy self serve process. Pick up and Drop off went smoothly. Needed to extend the rental and was able to do that with no problem on the website right from my phone. Website was great and easy to use. Easy!!

Jesse Y. 
Rating:
4.0

Customer did not leave a comment.

Lyndia J.  |  Overall Experience 
Rating:
5.0

Service was quick and the employee pulled the truck up for me.

Vance W. 
Rating:
3.0

Customer did not leave a comment.

DARREN T. 
Rating:
4.0

My delivery date was switched to a date too late so I had to call repeatedly to get it changed back. There was some miscommunication about who was delivering my pod so I got an angry phone call about having my pod delivered.

Victoria U. 
Rating:
4.0

Customer did not leave a comment.

JOHNSOUDERS K. 
Rating:
5.0

Customer did not leave a comment.

Jamie L. 
Rating:
5.0

I've used this location multiple times in the last two months and they are always Great!!

Steven M. 
Rating:
5.0

The manager Cheryl was absolutely wonderful. Took great care of us.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

gloria h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn P. 
Rating:
5.0

Customer did not leave a comment.

JIM S. 
Rating:
4.0

Customer did not leave a comment.

Janet T. 
Rating:
5.0

Customer did not leave a comment.

Storm M. 
Rating:
4.0

Customer did not leave a comment.

Storm M. 
Rating:
5.0

Customer did not leave a comment.

Jamie T. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Our sales agent, Robert, was amazing....so, so helpful and good at explaining all the things that go with renting a big 26' long Uhaul. We were nervous, but Robert put us at ease. The truck was great, the move was smooth, and we credit Robert with a huge part of that success by getting us started so well! Rent from this location!!!

PATRICK H. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
4.0

The staff was so helpful. Pick up and drop off was easy and quick!

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

earnest R. 
Rating:
5.0

Nothing

WILLIAM R. 
Rating:
4.0

Customer did not leave a comment.

Albert M. 
Rating:
5.0

Great Place to rent Equipment!

ANTHONY W. 
Rating:
3.0

Inspect the truck inside for cleanliness. Inspect the tires as well . My tires were below pressure and I had to get one replaced. Inconvenience in my trip.

Amandy G. 
Rating:
5.0

KEEP DOING WHAT YOUR DOING

CHARLES G. 
Rating:
3.0

Customer did not leave a comment.

MURTAZA J. 
Rating:
4.0

Customer did not leave a comment.

MARY W. 
Rating:
5.0

Staff member that helped us out took good care of us.

Xavier P. 
Rating:
4.0

The gentleman who checked me out was very customer service oriented. In fact, I usually use the Wrightsboro Rd location and they are great, too.

SALLY P. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

The truck I rented had a poor seal at the driver side A-pillar, causing massive wind noise during my drive. Additionally, any time the truck was moving slowly or stopped, an alarm would continuously sound while the info center would warn to put the vehicle in park. It appeared that the truck was very poorly maintained.

TRAVIS H. 
Rating:
5.0

Customer did not leave a comment.

STACI C. 
Rating:
4.0

I was very satisfied with overall visit..Nice employees to do business with..Thanks guys!

Steven R. 
Rating:
5.0

Best Uhaul experience I have ever had!

David N. 
Rating:
4.0

Customer did not leave a comment.

Miguel C. 
Rating:
5.0

Excellent overall experience and service. Professional and smoothly done Cargo van worked perfect

Yvonne P. 
Rating:
5.0

Staff was very nice. We came early and they happily accommodated us.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

No improvements needed—very nice staff! Enjoyed it!

Tracy O. 
Rating:
5.0

Customer did not leave a comment.

Dedrick G.  |  First Impressions 
Rating:
4.0

Keep up the good work

Steven H. 
Rating:
3.0

Customer did not leave a comment.

DEBRA J. 
Rating:
5.0

Customer did not leave a comment.

Keith J. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Great and friendly staff. Drop off was quick and super easy.

PATRICK B. 
Rating:
4.0

Customer did not leave a comment.

JAMALLAH J. 
Rating:
3.0

The guy was very nice. I came when there were several customers. I dropped off truck. Was surprised to get a charge for fuel. I advised the gentelman that ithe fuel was incorrect. I have pics of when I picked up and drpped off.

BRYAN B. 
Rating:
5.0

Customer did not leave a comment.

Pamela L. 
Rating:
5.0

Drop off was even better than pick up!

JOHN J. 
Rating:
1.0

Customer did not leave a comment.

Brandy B. 
Rating:
5.0

Very easy to use app to check van out. Very limited interaction with staff but my 30 sec conversation they were very friendly!

MAX V. 
Rating:
4.0

Easy process to check in and get equipment almost virtually without contact. The online check in was easy and thorough.

Destiny R. 
Rating:
4.0

Letting me know how to turn off the tow capability would have been nice. I figured it out.

SEAN P. 
Rating:
5.0

Excellent customer service and very convenient location!!!

KIMBERLY G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN K. 
Rating:
3.0

Girl at the counter was slow and unfamiliar with her job. Caused long wait times for busy counter. Did not show courtesy by acknowledging waiting customers or seeking assistance. I located another worker who was great but she kept interrupting my transaction to obtain knowledge from him.

Jacquelynn G. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER L. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

The broad street location is my place!! If I need a rental this is where I visit. Your staff is ALWAYS so kind and friendly!! I have rented from uhaul several times and I always use the broad street location for all my needs

ELIZABETH M. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Answer the phone in a timely manner would be an improvement. 3 hours is too long not to have the phone answered.

Minor E. 
Rating:
5.0

Customer did not leave a comment.

Chandra S. 
Rating:
5.0

Customer did not leave a comment.

reid L. 
Rating:
1.0

Customer did not leave a comment.

TYRIQUE R. 
Rating:
5.0

Customer did not leave a comment.

EDGAR C.  |  First Impressions 
Rating:
5.0

Nothing staff was great and did a great job!

MICHAEL G. 
Rating:
3.0

The first people I interacted with were great and helped me right away, and suggested a better storage unit than I had chosen. The last interactions were not so pleasant especially from the owner/ general manager of the facility. There is no reason to ask for so much personal information and then when asked why it's needed when all other information was given, the answer is "because that's the way it is". That's not a good reason to ask for something and when told there are no more things to give should be acceptable and you move on. I should not be then threatened to have to move out of my unit I just purchased and moved into because of this. Then speaking to the next person above that and get the same excuse is unacceptable. Your policy needs to be updated and your computers need to allow people using them to continue on without delay. Then after all of that be charged for 2 extra days of use of equipment when it was barely over 1 day is also unacceptable especially moving from another state and having to pack and travel.

nathan s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geise R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jana S.  |  Overall Experience 
Rating:
5.0

It was easy-peasy to register for a unit and the unit itself has very easy access for me, as it Is at ground level. The unit is clean and roomy. Our things fit in perfectly!

Jana S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIA D.  |  First Impressions 
Rating:
5.0

Helpful, and very friendly and made everything easy.

DEZA L.  |  Overall Experience 
Rating:
4.0

The floor was shining and clean all the time. I had a great experience with your u haul company.

NATHANIEL H.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and knowledgeable and willing to assist . The truck was ready as scheduled . Checked in and out with very little wait time. The staff on Broad Street rocks. Thank you Uhaul.

Lila S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T.  |  Overall Experience 
Rating:
5.0

During the 3 years, I used the storage facility I was extremely pleased with the service and the way the facility was maintained.

RICHARD K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

timekia m.  |  Overall Experience 
Rating:
1.0

The manger lady is got a rude and cold way of her and I felt as she didn't care for others respectful and she was not a happy or cheerful or friendly

April C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tara b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC S.  |  Overall Experience 
Rating:
3.0

Was told wrong number to unit and it was to hot in there still need more flow of air in walking area to units ..

April C.  |  First Impressions 
Rating:
5.0

Ladies providing service were knowledgeable and helpful. Helped guide truck so ramp would go into storage facility. Clean storage space and very convenient.

Brian A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Warren R.  |  First Impressions 
Rating:
5.0

Great people, kind and helpful and professional.

Jason D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jose h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael r.  |  Overall Experience 
Rating:
5.0

Ladies were very helpful. Helped pull ramp out from truck.

Brian A.  |  First Impressions 
Rating:
5.0

The staff was excellent in every aspect of service at uhaul from the very first day to the very end. I would highly recommend U-Haul at broad street in Augusta ,Ga. Thank you and may God bless you all

Ira B.  |  Overall Experience 
Rating:
5.0

Everyone was always very helpful and friendly

anglea m.  |  Overall Experience 
Rating:
3.0

The gentlemen that work there were great. They understood what true customer service was. I can say the same about the ladies that worked there. It seemed like they didn’t care and were very rude and didn’t care for my needs

DeShaun J.  |  Overall Experience 
Rating:
2.0

There are no numbers on outdoor units and the workers don't even know which is which. They moved me in to one that was owned by someone else and I had to move out after unloading all my household goods into the unit. Slow response times and overall poorly managed property.

Tyler F.  |  Overall Experience 
Rating:
2.0

Uhaul need to make it a way if u rent a storage unit u get a free truck after move out

Monica H.  |  Overall Experience 
Rating:
5.0

Excellent customer service and very clean

Ronnie Lee K.  |  First Impressions 
Rating:
5.0

These guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.

nancy h.  |  First Impressions 
Rating:
3.0

Y’all didn’t check my storage unit and someone put their stuff in it and it ran my bill up but you did take it once you talked to me

Betty O.  |  Overall Experience 
Rating:
5.0

Great storage place with plenty of carts available plus a dock. Security is great. Customer service was great.

LINDA D.  |  Overall Experience 
Rating:
1.0

the manager was rude. they didn’t have the largest size storage unit i wanted. and then charged me for both. every tim i called or cane in person the manager was not there. never returned my call

Kenneth F.  |  Overall Experience 
Rating:
5.0

Nice and very helpful, caring staff.

lisa b.  |  Overall Experience 
Rating:
5.0

Good customer service

Shamika S.  |  First Impressions 
Rating:
5.0

Nice meat clean and the customer service was great

marty m.  |  First Impressions 
Rating:
2.0

Needs to be cleaner and no one worked promptly

Rafael P.  |  Overall Experience 
Rating:
5.0

I must take the opportunity to praise the staff of this facility. Cheryl, and Tim were incredibly helpful, positive and proactive. They advocated for us as people, not just a number.

RICHARD W.  |  First Impressions 
Rating:
5.0

Cheryl. the manager, exceeded our expectations. She was proactive, polite and very helpful. We could not have asked for better service or assistance.

RICHARD W.  |  Overall Experience 
Rating:
1.0

the staff was great. but the faculty is terrible. it looks unsecure. it needs much improvement. needs an elevator. not appealing at all. if i did not have movers there. i would not have stored my it

Kenneth F.  |  First Impressions 
Rating:
1.0

Several of our stored box's got wet. The staff offered no help or solutions. We paid for the month of November and vacated it on 11/9/19 but were not offered a rebate for unused time. Total rip off.

George S.  |  Overall Experience 
Rating:
5.0

The staff I dealt with at the U-Haul Moving & Storage on Broad St in Augusta, GA were so friendly. Wonderful customer service!

denise a.  |  First Impressions 
Rating:
5.0

Aaa

George S.  |  First Impressions 
Rating:
4.0

None

Michael T.  |  First Impressions 
Rating:
5.0

Very friendly staff.

Alvin T.  |  Overall Experience 
Rating:
5.0

I have been using this facility for many years and have always been pleased. Ms Cheryl Taylor does a very good job

ALBERT B.  |  Overall Experience 
Rating:
1.0

I would never recommend Uhaul to anyone and will never deal with Uhaul again.

tanner b.  |  Overall Experience 
Rating:
4.0

The rolling carts and loading dock are helpful for getting stuff in and out. The wait at the desk is long but luckily you only have to do that once.

Thomas C.  |  Overall Experience 
Rating:
4.0

Facility was not easy to access by phone. My storage unit spider webs in it when I moved in. Not sure if that is normal.

Solvanga S.  |  Overall Experience 
Rating:
3.0

We never took posession of the unit we reserved in April, but was charged 3 months in a row, took me several calls to get this fixed...still getting a bill in July?? Needed outside unit, to small insi

Carol R.  |  Overall Experience 
Rating:
5.0

The management in Riverdale was very inappropriate I wish the worst on fuzzy the manger the truck he gave me blew hot air inside the truck from engine he knew this refuse to give any other truck..

Anthony D.  |  First Impressions 
Rating:
5.0

The people here were very nice and polite and timely.

Solvanga S.  |  First Impressions 
Rating:
3.0

None

ALAN E.  |  First Impressions 
Rating:
5.0

They staff was awesome...

jose h.  |  First Impressions 
Rating:
5.0

Ladies behind counter have been fantastic! Very happy customer!!

david r.  |  First Impressions 
No reviews have been submitted for this location.

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