Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Helpful, and very friendly and made everything easy.
The floor was shining and clean all the time. I had a great experience with your u haul company.
The staff was very friendly and knowledgeable and willing to assist . The truck was ready as scheduled . Checked in and out with very little wait time. The staff on Broad Street rocks. Thank you Uhaul.
During the 3 years, I used the storage facility I was extremely pleased with the service and the way the facility was maintained.
The manger lady is got a rude and cold way of her and I felt as she didn't care for others respectful and she was not a happy or cheerful or friendly
Was told wrong number to unit and it was to hot in there still need more flow of air in walking area to units ..
Ladies providing service were knowledgeable and helpful. Helped guide truck so ramp would go into storage facility. Clean storage space and very convenient.
Great people, kind and helpful and professional.
Ladies were very helpful. Helped pull ramp out from truck.
The staff was excellent in every aspect of service at uhaul from the very first day to the very end. I would highly recommend U-Haul at broad street in Augusta ,Ga. Thank you and may God bless you all
Everyone was always very helpful and friendly
The gentlemen that work there were great. They understood what true customer service was. I can say the same about the ladies that worked there. It seemed like they didn’t care and were very rude and didn’t care for my needs
There are no numbers on outdoor units and the workers don't even know which is which. They moved me in to one that was owned by someone else and I had to move out after unloading all my household goods into the unit. Slow response times and overall poorly managed property.
Uhaul need to make it a way if u rent a storage unit u get a free truck after move out
Excellent customer service and very clean
These guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.
Y’all didn’t check my storage unit and someone put their stuff in it and it ran my bill up but you did take it once you talked to me
Great storage place with plenty of carts available plus a dock. Security is great. Customer service was great.
the manager was rude. they didn’t have the largest size storage unit i wanted. and then charged me for both. every tim i called or cane in person the manager was not there. never returned my call
Nice and very helpful, caring staff.
Good customer service
Nice meat clean and the customer service was great
Needs to be cleaner and no one worked promptly
I must take the opportunity to praise the staff of this facility. Cheryl, and Tim were incredibly helpful, positive and proactive. They advocated for us as people, not just a number.
Cheryl. the manager, exceeded our expectations. She was proactive, polite and very helpful. We could not have asked for better service or assistance.
the staff was great. but the faculty is terrible. it looks unsecure. it needs much improvement. needs an elevator. not appealing at all. if i did not have movers there. i would not have stored my it
Several of our stored box's got wet. The staff offered no help or solutions. We paid for the month of November and vacated it on 11/9/19 but were not offered a rebate for unused time. Total rip off.
The staff I dealt with at the U-Haul Moving & Storage on Broad St in Augusta, GA were so friendly. Wonderful customer service!
Aaa
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Very friendly staff.
I have been using this facility for many years and have always been pleased. Ms Cheryl Taylor does a very good job
I would never recommend Uhaul to anyone and will never deal with Uhaul again.
The rolling carts and loading dock are helpful for getting stuff in and out. The wait at the desk is long but luckily you only have to do that once.
Facility was not easy to access by phone. My storage unit spider webs in it when I moved in. Not sure if that is normal.
We never took posession of the unit we reserved in April, but was charged 3 months in a row, took me several calls to get this fixed...still getting a bill in July?? Needed outside unit, to small insi
Employees were very nice and friendly. You guys' policy blows. I had an unnecessarily hard time closing my unit, and was on the phone for nearly 30 minutes for something that was a 5 minute affair.
The management in Riverdale was very inappropriate I wish the worst on fuzzy the manger the truck he gave me blew hot air inside the truck from engine he knew this refuse to give any other truck..
The people here were very nice and polite and timely.
Too expensive
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The staff at the Broad street location are great. My only issue with this Uhaul experience has been with the Ubox service and billing. It's been a battle every month.
Super crew, professional and very helpful.
Great customer service.
They staff was awesome...
Best customer service, bar none, with friendly people
From the moment I entered your store I was pleased. Thank you . I always felt safe.
Office staff was great. Facility was clean. I work from 8am-6pm so the only thing I wished is that there was 24 access to the storage units.
Thanks 😊
thanks
All the associates were great.
This uhaul service was great
great staff! many thanks!
Ms. Taylor and others were great!
Ladies behind counter have been fantastic! Very happy customer!!
Ms. Taylor and staff were very, very helpful.
Good service
The staff is awesome
Prompt and courteous service. Friendly very helpful making sure place is always clean and willing to provide the very best service. God Bless Gerard Hoosier
It was ok, no problems
there were promotion signs on display that were not being honored and were not removed. Expired promotions should be removed.
Cheryl and her staff always give superb customer service!
My things have been here more than 6 months n the service has always been great. Look no futher you found your future storage facility
Good service
It was close n clean n also well lit. No changes needed. Keep up good work n thanks.
I would not recommend this place at all. The workers are nice but, the manager is rude and acts like you are under her.
The sales associate knew his job. He made it a smooth move in transition.
This place is very busy and never enough help in the office. Cant believe your a storage facility with multiple floors and no elevator. Who in their right mind would move furniture up and down stairs.
Great service from truck to stotage. Manager was aersome.
Great service - easy move-in Location is always extremely busy but the staff is always courteous and nice to the customers.
Kind staff and great services
Easy to access
U-Haul double-charged me for something that wasn't my fault but the managers over lost you because I hadn't used it yet so I had to give me another storage unit which I was double-charged for the unit
Good nice people
Great Service!
The manager, Jeffrey tomber, Was extremely helpful and polite and friendly during my entire years at that facility. Because of this I would more than recommend that facility to someone else. I
There were unswept roaches in the bathroom and lots of food trash.
