Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Renting a U-Haul van was quick and easy. The entire staff was friendly and professional. Extending the the van rental took minutes via the U-Haul website and/or phone app. The van was ideal for what I needed. It was easy to drive, clean, and very modern.
JONATHAN G
Rating:
5.0
Customer did not leave a comment.
TERRI C
Rating:
1.0
I dropped off rental trailer and was told nothing other than “you’re good to go”. Then I get an email saying ive been charged an extra $20 for being late. Not a courtesy call from the location saying “hey man, just a heads up you were suppose to have it here by 1 but you got it here at 3:51.” Nothing at all. I’ve used U-Haul more than I can I remember and have never been required to return it by a certain time of day.
JACOB N
Rating:
5.0
Easy return. Antoine G. unhooked the trailer for me and was friendly and efficient getting me on my way quickly. Thanks, Antoine!
ANITA B
Rating:
1.0
Go elsewhere.
James S
Rating:
5.0
N/A
Barry S
Rating:
5.0
Customer did not leave a comment.
Nadiyrah E
Rating:
5.0
All went well and above expectations. Raymond was exceptional coordinating my rental. It was also a very quick drop off with a very courteous employee but I do not have his name
Gilberto C
Rating:
4.0
Customer did not leave a comment.
MARK M
Rating:
5.0
Customer service was excellent and very helpful.
MICHAEL L
Rating:
5.0
N/A
Keisha G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juliette W
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Tonyatte H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH A
Rating:
5.0
Customer did not leave a comment.
DEAN C
Rating:
4.0
It was marked that i started with half a tank, but after i started driving i realized it only had a quarter tank
DEVYN W
Rating:
5.0
Nothing. You all were extremely helpful. Thank you!
KEITH M
Rating:
3.0
Dropped off after hours. Location seemed a bit sketchy with what appeared to be a person likely living in one of the rental storage units.
Key drop location did not match the location shown on the app. I was looking for an orange key drop in the parking lot, but instead located a green slot in door(keys could easily be retrieved by a magnet if someone wanted to). Had a similar design where I used to work; several vehicles were stolen. Food for thought.
In the above survey, it forces me to answer yea or no regarding personnel. There were no personnel as it was after hours. Sorry for entering NO.
David Y
Rating:
5.0
Continue what you’re doing
JOSEPH E
Rating:
5.0
Customer did not leave a comment.
DAVID B
Rating:
4.0
Customer did not leave a comment.
JEFFREY L
Rating:
1.0
Communication is non-existent. My rental trailer was not checked into your system properly and I did not receive a receipt for turning it in. Over a period of 2 days I called at least a dozen times and they never answered the phone - always bumped to central number. As they tried to resolve my issue this Uhaul location did not answer calls texts or emails. I received emails stating that I had not turned in the trailer and to call to discuss - 2 numbers were provided. Again, no answer there and back to central phone system to explain AGAIN. Finally after expressing my extreme disappointment with your “service” - a rep helped, elevated to someone who could get in touch and got someone on site to check in the trailer. I would never use this location again and question if I would use UHaul.
Christine H
Rating:
5.0
Customer did not leave a comment.
Auriel J
Rating:
3.0
Please service your trucks, I have endured the worst experience ever with renting a U-Haul that broke down on me and my family. This experience was very traumatizing to say the least.
Courtney C
Rating:
5.0
Customer did not leave a comment.
kwanda r
|
Overall Experience
Rating:
4.0
had to go to broad street location because trailer was gone from 2 other locations, from when we made the reservation. U-Haul personnel were all Professional at Writesboro St, but had to go to the Broad Street location.
trailer was clean, hooked right up, traveled 250 miles fully loaded, no problems. dropped off at the one way location, which was easy through the App.
Which I would recommend using the app, it was easy and always up to as date as entries were made.
SIDE M
Rating:
5.0
Customer did not leave a comment.
Kristi C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RONALD G
Rating:
4.0
Drop off location customer entrance is towards the back of the building but was not posted in the front. The lot was large enough to handle a few of the 26’ trucks and the employees were busy but helpful.
Kary R
Rating:
5.0
Very professional and great service !!!! Will be coming back this location..Thank you
TONY H
Rating:
5.0
I have always had a good experience using this location.
ROBIN B
|
First Impressions
Rating:
5.0
We had a good experience with the facility - never had any issues, and it was easy to get to our storage space. The staff was always friendly - and helpful ~
Elizabeth C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARSHALL J
Rating:
5.0
Customer did not leave a comment.
CAMERON W
Rating:
5.0
The staff was very helpful. I was given all the instructions in a clear manner. The truck was good although the cab did smell of bad body odor.
Carol C
Rating:
4.0
Great customer service!
WILFORD R
Rating:
4.0
The associate was very helpful.
MOHAMMAD G
Rating:
4.0
The truck I rented needs new wiper blades.
Zachary B
|
Overall Experience
Rating:
5.0
everyone was nice, professional, very attentive to our need. I have used this location several times before over the years. I was again extremely impressed with everyone there..
MARY H
Rating:
5.0
Customer did not leave a comment.
VONDA S
|
Overall Experience
Rating:
5.0
They work as a cohesive team. I like that for us all. Peace.
ERICA A
Rating:
4.0
Customer did not leave a comment.
christopher y
|
Overall Experience
Rating:
5.0
Location Helped me Very well thank you for your service!
RICARDO M
Rating:
5.0
The rental went easy and quickly. They were really helpful and friendly.
cathy m
Rating:
4.0
Customer did not leave a comment.
ROBERT B
Rating:
5.0
Customer did not leave a comment.
SHARRETT G
Rating:
5.0
Customer did not leave a comment.
Demetric W
Rating:
5.0
The first unit I rented at the Broad St location was not big enough. The gentleman there ( I’m sorry I didn’t get his name) was very helpful and recommended we try the Gordon hwy location. We got a bigger unit there and the staff there was also great. Very good experience at both locations. We will definitely use U Haul again.
Robert B
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
JACK J
Rating:
5.0
Customer did not leave a comment.
Staci S
Rating:
1.0
Guys were rude and impatient. They need a lesson in manners.
Charles B
Rating:
5.0
Customer did not leave a comment.
CHERYL M
Rating:
5.0
Customer did not leave a comment.
CHARLES Y
Rating:
3.0
Customer did not leave a comment.
Devan W
Rating:
4.0
You are "on point". Keep doing what you are doing.
CALVIN R
Rating:
5.0
great frontdesk vice very help full
MANOJ P
Rating:
5.0
Both gentlemen who assisted me were very professional, polite and proficient.
ANTENET S
Rating:
5.0
Second time here and staff have been friendly and helpful both times. Yard is clean and organized.
ANDREW W
Rating:
5.0
Customer service was excellent. Staff was very helpful and friendly.
DAVID B
Rating:
5.0
Customer did not leave a comment.
JOHN B
Rating:
3.0
Customer did not leave a comment.
William M
Rating:
3.0
Customer did not leave a comment.
JASON M
Rating:
5.0
The staff here was friendly and helpful. The location is challenging to get to because there is currently a LOT of construction in the area.
ROBIN B
Rating:
5.0
I think you guys did a great job and have very friendly personnel.
BRIAN C
Rating:
5.0
Customer did not leave a comment.
Nadiyrah M
Rating:
5.0
Quick and easy process to pick up with employees being professional.
ALBERT R
Rating:
5.0
Customer did not leave a comment.
STEVEN L
Rating:
5.0
Very good
grayling w
|
First Impressions
Rating:
2.0
I told the person that reserved the trailer that I didn’t want the insurance. Review the reservation, it is not on it. The next morning when I picked up the trailer I was asked again about the insurance and I said no I don’t want it. I was in a hurry to get on the road and trusted that my receipt would be correct. It was not. I was charged insurance. When I returned the trailer, I noticed the charge. I was told it was too late to refund the charge. Check your receipt before leaving with your rental.
JACK C
Rating:
5.0
Customer did not leave a comment.
MONIQUE C
Rating:
5.0
Customer did not leave a comment.
DEVANTE H
Rating:
4.0
Well Done!
RICARDO M
Rating:
5.0
The staff on Board st in Augusta GA was outstanding and amazing 😍
Tammy r
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RAMONITA C
|
First Impressions
Rating:
3.0
No comment
LAWRENCE R
Rating:
5.0
Broad Street in Augusta GA employees was Amazing
TAMMY R
Rating:
5.0
I reserved a trailer at Nick's on highway 25 near my house, but when I arrived the trailer wasn't there. He sent me to Broad street. So why bother with a
Reservation if it's not going to be there when you need it.
STEVEN P
Rating:
5.0
Customer did not leave a comment.
FRED R
Rating:
5.0
Customer did not leave a comment.
WILLIAM N
Rating:
5.0
Adelina S. is the BEST! I had some difficulty with the car towing trailer's tire strap ratchet but she helped me resolve the issue with a smile the whole time. It'll be her approach to render customer that'll make me a return customer. Keeping her around would make the company do well.
MARK P
Rating:
4.0
One Saturday morning I came and couldn't get in. The sign said 5am but we couldn't get in till 9am when the office opened. Other than that everything was fine. Perfect price for the small amount I had.
la-cherrie G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL L
Rating:
4.0
The windshield was cracked but I took pictures so I wouldn't have to pay for it. The employees were very kind!
KIMBERLY H
Rating:
5.0
Great staff, prompt, easy to work with.
CURTIS W
Rating:
5.0
Customer did not leave a comment.
KAYWANNA N
Rating:
5.0
Thank you for confirming the truck had leaks as I expected.
Emanuel E
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER G
Rating:
5.0
Customer did not leave a comment.
EDDIE H
Rating:
4.0
Customer did not leave a comment.
RUEBEN D
|
Overall Experience
Rating:
5.0
The staff on Broad street Augusta is by far, the best I have ever worked with. Great presence and delivery on all fronts. This is how it is supposed to be and they do it everyday.
JOHN S
Rating:
5.0
The personnel was very helpful and friendly.
Calandra G
Rating:
5.0
Customer did not leave a comment.
THOMAS C
Rating:
5.0
Antonio was very knowledgeable. He answered my questions immediately. He was able to assist me when I had trouble uploading and scanning my driver's license.
DAVID M
Rating:
5.0
Customer did not leave a comment.
Sarah D
Rating:
5.0
Customer did not leave a comment.
Andrew W
Rating:
5.0
Customer did not leave a comment.
PRINCESS M
Rating:
5.0
The person who checked out the truck from was very helpful.
FREDERICK M
Rating:
5.0
Like 👍
JOHN T
Rating:
4.0
Lots of inventory, easy to find, convenient.
Jennifer W
Rating:
5.0
After hours dropoff.
CHRISTOPHER G
Rating:
4.0
Customer did not leave a comment.
FRED D
Rating:
3.0
The truck was fine, and the staff members I interacted with at the location we all very friendly and helpful. But I have two negatives associated with this rental.
(1) I made my reservation 2 weeks ahead and had a guaranteed reservation at a location in my town. Then, the day before my rental, the vehicle location was changed by U-Haul's system to a location farther away than my "guaranteed" location. That change increased my travel time, the number of miles U-Haul got to charge me for, and the amount of gas I burned. Planning ahead and having the guaranteed reservation didn't count for much. I think U-Haul could have given me a break on the milage charges since they made the location change, or offered to move the truck to where my reservation was.
(2) The truck had 1/16 of a tank of gas in it when I picked it up. Certainly not enough to get to where I was going. So, I was already running later than I wanted due to the location change, and the first thing I had to do was go find a gas station! Very inconvenient! I also had to guess how much gas to put in the truck before driving to my destination, rather than replace the gas I had used. (Irritatingly, I ended up having to make a second stop for gas before returning the truck so it wouldn't be on empty for the next renter.) I was just not impressed that the truck had no gas in it.
Bryan A
Rating:
5.0
Customer did not leave a comment.
JONATHAN L
Rating:
5.0
I was very impressed with the service of the workers although busy they greeted me upon entering the building and helped me size up my needs. I had originally reserved a 10 foot truck but determined a cargo van would suffice which essentially saved me money.
COURTNEY M
Rating:
5.0
Customer did not leave a comment.
LASHANDA H
Rating:
5.0
Great customer service would definitely use this location again
LARHONDA B
Rating:
1.0
Service was terrible. The u-haul representative was rude and disrespectful. She should be fired from her job.
byron k
Rating:
5.0
The service of the boys is excellent. 5 stars 🌟!I’m
KARLOS B
Rating:
5.0
Everything was great no changes needed
GEORGE E
Rating:
5.0
Get more truck's I had to go to 3 location's to get the truck I wanted but the staff were everything I wanted and more I was in and out in less than 10 minutes thank you
Theodore A
Rating:
5.0
Customer did not leave a comment.
ANTHONY V
Rating:
4.0
Customer did not leave a comment.
JOHN M
Rating:
4.0
Excellent customer service .
Marylyn H
|
Overall Experience
Rating:
5.0
Staff was very helpful catyln and the younger man with beard were both great and helpful. Pay them more.
Nathan G
|
Overall Experience
Rating:
2.0
Overcharged.
TONI S
Rating:
4.0
I am very happy with the staff at both in Augusta and remote staff. When I could get someone on the line, all were professional and helpful. The app is great in terms of scheduling and planning a move.
Just a note to be aware of with the climate-controlled interior storage spaces: I had two storage spaces, each inside different climate controlled buildings. They were fairly priced, but heads up: the facilities are old, corridors are dark and many fluorescent bulbs were out. There was no lighting in the storage spaces themselves, and things were *dark*. Also be advised some corridors are pretty narrow (one can't get around another's cart).
Christopher F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen B
Rating:
5.0
Customer did not leave a comment.
Danny H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
VINIE G
|
First Impressions
Rating:
5.0
The staff was very helpful and kind.
AMPAVIA A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
matthew a
|
Overall Experience
Rating:
5.0
Staff was great and helpful helping getting me settled in
PORSHIA M
|
First Impressions
Rating:
5.0
Very convenient for me !
JAMES J
|
Overall Experience
Rating:
5.0
The office personal were so warm and accomidating.
Pamela E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DENNIS M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
HARRIETT H
|
Online Move In
Rating:
4.0
The staff is very helpful and courteous
Rochelle L
|
Overall Experience
Rating:
5.0
Very helpful and courteous.
tom w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RACHEL R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LATOSHA B
|
First Impressions
Rating:
5.0
The service personel were accomodating and professional. Nice people.
Pamela E
|
First Impressions
Rating:
5.0
Its was bless
desiree r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LISA G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
WANDA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
aaliyah o
|
First Impressions
Rating:
5.0
Adelina was amazing to work with; she helped solve my problem and was very accommodating! Her dad-jokes are exceptional. Thanks!
-Justin
Justin A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jerome M
|
Overall Experience
Rating:
4.0
Adelina and her staff are very kind, friendly, knowledgeable and helpful. Happy to do business here!
Tyesha R
|
First Impressions
Rating:
5.0
This is a great location & staff!!!
Kate L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RUBY H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tom w
|
First Impressions
Rating:
5.0
I was totally satisfied with the service I received there
THOMAS W
|
First Impressions
Rating:
5.0
The lady and gentleman who helped me were very professional and quick.
Justin A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SHEILA M
|
Overall Experience
Rating:
2.0
Facility Washington Dusty, To Hot( Couldn't"t Go Through My Belongings Without Pouring Sweat. ( Completely No Ventilation.). Bugs ( Spiders
Amanda H
|
Overall Experience
Rating:
2.0
They waited until less than 12 hrs to tell me the truck I reserved ,& they only had one at higher price. Too late for me to reschedule the moving help. They also charged a separate amount for more milage ( one way trip,) that even Drop off point said shouldn't have been charged. The larger truck at higher price was Nothing BUT BAIT & SWITCH.
Luanne P
|
Overall Experience
Rating:
5.0
I am very happy with everything you all did for me.
DEBBIE S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VONDA S
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
MICHELLE J
|
Overall Experience
Rating:
5.0
I only wish the storage units were available after hours. If someone works day shift then nights might be the only time they can move things out or into storage. 24 hour access to the storage would be great !
Khadjehia H
|
Overall Experience
Rating:
5.0
Very friendly and helpful
Michael D
|
First Impressions
Rating:
4.0
The security door was definitely confusing. But was able to use it
CHARLOTTE G
|
Overall Experience
Rating:
4.0
I just wish the storage building had 24 hour access. It would be useful because some people get off later than the time it closes.
Khadjehia H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRITTNEY D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juliette W
|
First Impressions
Rating:
1.0
Rented for 4 months. Issues began from the start. I reserved a first floor unit online for one price, but was told it was actually isn’t on the first floor and it would be two units (i.e., split level). So instead of honoring that reservation price, I was told I could reserve a different unit that is actually on the first floor for nearly $50 extra per month. I was on a deadline to get my stuff stored and needed a first floor unit, so I was basically forced to accept that new price. With insurance I paid about $62 extra per month. I was supposed to be in a climate controlled building. There was a huge leak and it was humid. The woman manager at that time, assured me that the water was from a “heavy rain the day prior”, they were getting someone to patch the leak, and that my unit wouldn’t be affected. So I moved my stuff into the unit next to an exit door, took pictures and videos, as a precaution. Four months later, I’m moving out and my mover informed me that my unit had been burglarized. I’m in a different state, so I call to speak with a manager the next morning after my stuff arrived and could confirm missing items and to inquire about video surveillance footage. A different male manager, seemed defensive stating that there’s only cameras at the entrances and exits not the hallways. My unit was by an exit. Also, the day prior (on my move out day) I was told by that same manager that I would be receiving an email by the end of the day closing out my unit. I did not receive that email, so after I asked about the video surveillance and filing an insurance claim for my stolen items I asked about the email closing out my rental. He rudely informed me that he was on the hall my unit was on trying to check me out but since I requested to speak with a manager he was not able to complete the walkthrough. It’s not my fault that the male manager told me incorrect information the day prior. If he felt inconvenienced about speaking to a customer about their unit being burglarized, inquiring about video footage, and filing an insurance claim then maybe he should not be the manager at this location.
SASHA W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
desiree r
|
First Impressions
Rating:
5.0
The staff was awesome
terry h
|
First Impressions
Rating:
5.0
Good service
Jeanie G
|
Overall Experience
Rating:
3.0
No light in storage unit. Very dark.
Christopher F
|
First Impressions
Rating:
5.0
Nykeria was very helpful & provided me with excellent service.
Tania C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CAROLYN H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICIA R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CAROL B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Maxine M
|
Overall Experience
Rating:
5.0
The young man there at the counter was great. He took care of me in no time at all.
BRIAN M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BRETT B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Emily H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LaShavia P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
beverly d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATRICIA R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HAYLYE B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tabitha W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John P
|
First Impressions
Rating:
5.0
Great customer service
RUBY H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roberta H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONIQUA F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TONIQUA F
|
Overall Experience
Rating:
4.0
Friendly and courteous.Tne cashier made sure that we understood the process. I'm
Linda J
|
First Impressions
Rating:
2.0
Units you can only access via LADDER shouldn't ever be a thing, and it certainly doesn't mention it in the app when you're booking. Also, the manager essentially revoked a promo code the app prompted me with for a free month of storage, costing me around $80. The manager is also constantly (I mean, constantly. While I was ON THE LINE, as well as while I was physically near here while she was showing me to the unit) on the phone with who I assume to be her significant other. Really really annoying and unprofessional.
Hannah F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
AISHA F
|
Overall Experience
Rating:
5.0
Very good customer service! And clean no rats chewing through my belongings!
deidre c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAMIR B
|
First Impressions
Rating:
5.0
Friendly service
Jeanie G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica C
|
First Impressions
Rating:
2.0
My furniture was destroyed in the storage unit from mildew. I’ve been renting for over 4 months and the store manager has always gave me poor attitude with little assistance. The other staff however are nice but everytime I come in there is someone new which is not surprising.
ELISHA W
|
First Impressions
Rating:
1.0
The manager was very rude and unprofessional
Jermaine J
|
Overall Experience
Rating:
5.0
Felica, and her staff is the best in Augusta. They are always friendly as well as helpful, and professional. The facilities are well maintained and clean. I will definitely recommend this establishment for family members and friends. Top notch customer services.
SHIRLEY B
|
Overall Experience
Rating:
3.0
The staff was helpful
Bernard H
|
First Impressions
Rating:
5.0
Helpful, caring, and friendly staff.
Midonne S
|
Online Move In
Rating:
5.0
I felt safe with my property stored in uhaul.
Tommy B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Crystal T
|
Overall Experience
Rating:
4.0
I like the professionalism each time I visited the site,
That was satisfying to me, this facility was was very good place place for storage.
KAY S
|
Overall Experience
Rating:
4.0
The indoor storage rented inside a air conditioned structure had a very unclean smell / odor.
DANIEL J
|
First Impressions
Rating:
5.0
Staff is extremely friendly and helpful
John S
|
Overall Experience
Rating:
5.0
Always helpful and friendly!!
frank l
|
Overall Experience
Rating:
3.0
The space I rented had too many roaches I would not recommend anyone to bring stuff there because of that
Dorene P
|
Overall Experience
Rating:
3.0
The staff was great. Only issue I have is that they have roaches! No fault of the facility that people with roaches store there things there.
tawana m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia R
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
LATASHA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELISSA B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rebecca M
|
First Impressions
Rating:
4.0
The manager (Felicia) was especially helpful!! And Chris or Kris was also helpful. You’ve got a great staff at the Broad St location. It’s my go-to place for all things moving.
BRIAN M
|
First Impressions
Rating:
4.0
Staff very informative and helpful
ANNIE S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
venus b
|
Overall Experience
Rating:
5.0
Ms. Tina, awesome job and also the tall guy who assisted me with closing out my storage 8/6 at 10am, they both do great ensure costumers are welcomed .
Brittney D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRITTNEY W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LEAH S
|
First Impressions
Rating:
5.0
Always helpful
BRENDA F
|
First Impressions
Rating:
5.0
Thanks
gary f
|
Overall Experience
Rating:
5.0
Other than the debris from roof being restored all in my unit, nothing was damaged cause of it. Over all my experience was good. No problems.
david h
|
Overall Experience
Rating:
5.0
Excellent employees and customer service. Only feedback is low ceilings in storage units with poor lighting. The sensors don't always work for lights to come on and you need a cell phone flashlight to see. Very accommodating. Extremely helpful staff.
Tomi L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dassani E
|
First Impressions
Rating:
5.0
I love working with this location! The staff is always so kind, helpful and informative.
Kim C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carl h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Samantha D
|
Overall Experience
Rating:
5.0
Service is always great here!!
MICHAEL S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TYVEE J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terri J
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Terri J
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Latavia N
|
First Impressions
Rating:
4.0
It took awhile to be able to actually speak with someone in the office as the phone kept rolling over to the national line when I called, but once I finally reached someone, it was worth the wait. Felicia, the Asst Mgr was amazing!!!
Tia C
|
First Impressions
Rating:
5.0
I appreciate Mr wade
Stefan J
|
Overall Experience
Rating:
5.0
Great staff to work with, very friendly and nice..Mr. Wade and staff went the extra mile...thank you
Eula K
|
Overall Experience
Rating:
3.0
There is no light in my storage area. So, it’s pitch black unless you have a flashlight. There is construction form damage, which is understandable, but materials are left sitting unattended, which could cause a potential hazard.
Overall, the facility is secure and decent.
Larry M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERRY B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shonta H
|
Overall Experience
Rating:
5.0
Mgr Wade was very helpful and professional and made sure I was completely satisfied..he's a keeper
Eula K
|
First Impressions
Rating:
5.0
Wade and Christy is the best
Lavaciette W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KESHA B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rachel H
|
First Impressions
Rating:
2.0
Thanks u for your help thanks again
ANNIE L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia R
|
Online Move In
Rating:
2.0
I reserved my unit more than a week in advance, yet when I showed up they didn’t have the size of unit that I requested available, so I was forced to rent another unit elsewhere.
Also, I would suggest sending out the payment reminder closer to the actual payment due date.
David S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Albert M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMAL W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas C
|
Overall Experience
Rating:
4.0
Very nice facility. Engaging and helpful staff members.
My only concern was a bit of mildew on some of my items. Nothing was damaged beyond a little scrubbing with cleaner.
EDGAR C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mildred G
|
Overall Experience
Rating:
5.0
Staff was super supportive and kind! I would recommend this facility without hesitation! I am very pleased with the services provided over the years of my use! This staff deserves an upgrade!
Melvin M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anna R
|
First Impressions
Rating:
5.0
Felicia was amazing! Best customer service I have ever received
Traci H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susie S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mildred G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
marley l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles A
|
Overall Experience
Rating:
5.0
Best I know of in the city.
RODERICK M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darian B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tyleica S
|
First Impressions
Rating:
5.0
Need to give more time to get in your store even as after 8:00 or 9:00
Maxine H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tammarra S
|
Overall Experience
Rating:
5.0
Great service great customer service the clerk was a true professional real helpful
IVAN B
|
Overall Experience
Rating:
5.0
Felecia Baum is amazing. Moving can be stressful. She eased so much of the stress. She deserves a raise. Oh and a big bonus!
Nicole C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BEVERLY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
adrien f
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tammarra S
|
First Impressions
Rating:
5.0
Employees are so freaking nice
Doris S
|
Overall Experience
Rating:
5.0
Very friendly and accommodating staff.
Marvin C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Erik S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CATHERINE C
|
First Impressions
Rating:
2.0
Some of the manager you had did a poor job not all of them with some of them
christopher p
|
Overall Experience
Rating:
5.0
Very helpful
SUSAN S
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Chandra M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
adrien f
|
First Impressions
Rating:
1.0
My storage was auctioned off and my husband passed away from covid so I felt really bad about the Uhaul experience I had in the pandemic not being financially able to keep up with my account and lost all the things that we worked and earned.
I’m grieving for the things that I tried to hold onto, but lost in your storage facility.
Hopefully I’ll get pass it one day.
Your General Manager thought I would be able to get it out, but it was and still is a pandemic in our country and it has affected everyone including me and my family as we lost or mother recently also and everything she had in another Uhaul facility as well under the same circumstances.
Janice Kelly-DANFORTH
Janice K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KANISHA W
|
First Impressions
Rating:
3.0
The unit door was broken so I had to be moved to another unit. There was only one person who could help me and he was busy doing something else. I waited over 3o minutes. I came back later and an additional 30 minute wait ensued. Finally I got moved in. There was no lock in the unit as promised. The access code didn’t work so they had to let me in manually. When I came back with a second load the gentleman working the evening informed me that I had to input my access code in two places The access door worked fine after that. Everything is fine now. The check in was not smooth though.
Anthony R
|
Online Move In
Rating:
1.0
I was told while booking the space that I would have a 23 x 10 x 10, or something like that. When I arrived at the facility that space at already been taken and now I’m in a super small unit and my stuff does not fit, I had to take half of the stuff back in the truck to my residence and I’m very dissatisfied.
KALEB D
|
First Impressions
Rating:
5.0
The staff went over and beyond!! Rented a storgae that the csr thought would fit how ever I would need an additonal unit. The csr didn't have anything bigger so to accommodate my needs she gave the second one for free!! Fast respectful over and beyond.
Rebecca T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael C
|
Overall Experience
Rating:
2.0
A lot of homeless people hanging around. If it rains water is a foot deep out front no drainage system overpriced.a lot of my stuff mildewed. Nobody ever answers phone there.
billy g
|
Overall Experience
Rating:
5.0
the employees were so helpful, professional, and kind.
Hale C
|
Overall Experience
Rating:
5.0
The only problems I have is no one ever answers the phone
Michelle C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michele M
|
Overall Experience
Rating:
5.0
all of the employees were so helpful and kind.
Hale C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JANET G
|
First Impressions
Rating:
5.0
Thank you. If I ever need these services again, I’ll definitely be back. :)
Christina R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dashae H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
faye e
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LENNON M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KAREN H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laquanda J
|
Overall Experience
Rating:
3.0
Thanks for the 5 years of use of your facility.
ERNEST I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CIYEVA G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael C
|
First Impressions
Rating:
4.0
THE CUSTOMER SERVICE WAS VERY GOOD, THE EMPLOYEES WAS
VERY HELPFUL
lelia s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rachel M
|
First Impressions
Rating:
5.0
Thank you..
lashawn C
|
Overall Experience
Rating:
5.0
Awesome kind gentleman helped me. Even helped me look for the key I lost. Went out their way to help me.
Lisette M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
rocky w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tara g
|
Overall Experience
Rating:
4.0
Staff was friendly and helpful
John S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Katherine I
|
Overall Experience
Rating:
5.0
Great place that I always use very professional
SEBRENA M
|
Overall Experience
Rating:
5.0
Ms. Cheryl and her staff had really been nothing but caring, kind and understanding. Ms. Cheryl was always there when and if something was wrong. I appreciate her so much. Thanks Ms
Cheryl, Paula Lamar
PAULA L
|
Overall Experience
Rating:
5.0
Welcoming staff, professional, and well maintained location
Roberto A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shonta H
|
First Impressions
Rating:
3.0
My unit, 0143, had problems with the ceiling and the walls. Leak, damp, paint flaking everywhere. Ruined some of my things.
Stephen C
|
Overall Experience
Rating:
5.0
Excellent facility. Sometimes number of staff to take care of customers not adequate
SAMUEL M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lyndia J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gloria h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dedrick G
|
First Impressions
Rating:
5.0
Excellent customer service and very convenient location!!!
KIMBERLY G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDGAR C
|
First Impressions
Rating:
3.0
The first people I interacted with were great and helped me right away, and suggested a better storage unit than I had chosen. The last interactions were not so pleasant especially from the owner/ general manager of the facility. There is no reason to ask for so much personal information and then when asked why it's needed when all other information was given, the answer is "because that's the way it is". That's not a good reason to ask for something and when told there are no more things to give should be acceptable and you move on. I should not be then threatened to have to move out of my unit I just purchased and moved into because of this. Then speaking to the next person above that and get the same excuse is unacceptable. Your policy needs to be updated and your computers need to allow people using them to continue on without delay. Then after all of that be charged for 2 extra days of use of equipment when it was barely over 1 day is also unacceptable especially moving from another state and having to pack and travel.
Nathan S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Stephen C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Geise R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHIRLEY B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jana S
|
Overall Experience
Rating:
5.0
It was easy-peasy to register for a unit and the unit itself has very easy access for me, as it Is at ground level. The unit is clean and roomy. Our things fit in perfectly!
Jana S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephania D
|
First Impressions
Rating:
5.0
Helpful, and very friendly and made everything easy.
DEZA L
|
Overall Experience
Rating:
4.0
The floor was shining and clean all the time. I had a great experience with your u haul company.
NATHANIEL H
|
Overall Experience
Rating:
5.0
The staff was very friendly and knowledgeable and willing to assist . The truck was ready as scheduled . Checked in and out with very
little wait time. The staff on Broad Street rocks. Thank you Uhaul.
Lila S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cody H
|
Overall Experience
Rating:
5.0
During the 3 years, I used the storage facility I was extremely pleased with the service and the way the facility was maintained.
RICHARD K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
timekia m
|
Overall Experience
Rating:
1.0
The manger lady is got a rude and cold way of her and I felt as she didn't care for others respectful and she was not a happy or cheerful or friendly
April C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tara b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERIC S
|
Overall Experience
Rating:
3.0
Was told wrong number to unit and it was to hot in there still need more flow of air in walking area to units ..
April C
|
First Impressions
Rating:
5.0
Ladies providing service were knowledgeable and helpful. Helped guide truck so ramp would go into storage facility. Clean storage space and very convenient.
Brian A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Warren R
|
First Impressions
Rating:
5.0
Great people, kind and helpful and professional.
Jason D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jose h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michael r
|
Overall Experience
Rating:
5.0
Ladies were very helpful. Helped pull ramp out from truck.
Brian A
|
First Impressions
Rating:
5.0
The staff was excellent in every aspect of service at uhaul from the very first day to the very end. I would highly recommend U-Haul at broad street in Augusta ,Ga. Thank you and may God bless you all
Ira B
|
Overall Experience
Rating:
5.0
Everyone was always very helpful and friendly
anglea m
|
Overall Experience
Rating:
3.0
The gentlemen that work there were great. They understood what true customer service was. I can say the same about the ladies that worked there. It seemed like they didn’t care and were very rude and didn’t care for my needs
Deshaun J
|
Overall Experience
Rating:
2.0
There are no numbers on outdoor units and the workers don't even know which is which. They moved me in to one that was owned by someone else and I had to move out after unloading all my household goods into the unit. Slow response times and overall poorly managed property.
Tyler F
|
Overall Experience
Rating:
2.0
Uhaul need to make it a way if u rent a storage unit u get a free truck after move out
Monica H
|
Overall Experience
Rating:
5.0
Excellent customer service and very clean
Ronnie L
|
First Impressions
Rating:
5.0
These guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.
nancy h
|
First Impressions
Rating:
3.0
Y’all didn’t check my storage unit and someone put their stuff in it and it ran my bill up but you did take it once you talked to me
Betty O
|
Overall Experience
Rating:
5.0
Great storage place with plenty of carts available plus a dock. Security is great. Customer service was great.
LINDA D
|
Overall Experience
Rating:
1.0
the manager was rude. they didn’t have the largest size storage unit i wanted. and then charged me for both. every tim i called or cane in person the manager was not there. never returned my call
Kenneth F
|
Overall Experience
Rating:
5.0
Nice and very helpful, caring staff.
lisa b
|
Overall Experience
Rating:
5.0
Good customer service
Shamika S
|
First Impressions
Rating:
5.0
Nice meat clean and the customer service was great
marty m
|
First Impressions
Rating:
2.0
Needs to be cleaner and no one worked promptly
Rafael P
|
Overall Experience
Rating:
5.0
I must take the opportunity to praise the staff of this facility. Cheryl, and Tim were incredibly helpful, positive and proactive. They advocated for us as people, not just a number.
RICHARD W
|
First Impressions
Rating:
5.0
Cheryl. the manager, exceeded our expectations. She was proactive, polite and very helpful. We could not have asked for better service or assistance.
RICHARD W
|
Overall Experience
Rating:
1.0
the staff was great. but the faculty is terrible. it looks unsecure. it needs much improvement.
needs an elevator. not appealing at all. if i did not have movers there. i would not have stored my it
Kenneth F
|
First Impressions
Rating:
1.0
Several of our stored box's got wet. The staff offered no help or solutions.
We paid for the month of November and vacated it on 11/9/19 but were not offered a rebate for unused time. Total rip off.
George S
|
Overall Experience
Rating:
5.0
The staff I dealt with at the U-Haul Moving & Storage on Broad St in Augusta, GA were so friendly. Wonderful customer service!
denise a
|
First Impressions
Rating:
5.0
Aaa
George S
|
First Impressions
Rating:
4.0
None
Michael T
|
First Impressions
Rating:
5.0
Very friendly staff.
Alvin T
|
Overall Experience
Rating:
5.0
I have been using this facility for many years and have always been pleased. Ms Cheryl Taylor does a very good job
ALBERT B
|
Overall Experience
Rating:
1.0
I would never recommend Uhaul to anyone and will never deal with Uhaul again.
tanner b
|
Overall Experience
Rating:
4.0
The rolling carts and loading dock are helpful for getting stuff in and out. The wait at the desk is long but luckily you only have to do that once.
Thomas C
|
Overall Experience
Rating:
4.0
Facility was not easy to access by phone. My storage unit spider webs in it when I moved in. Not sure if that is normal.
Solvanga S
|
Overall Experience
Rating:
3.0
We never took posession of the unit we reserved in April, but was charged 3 months in a row, took me several calls to get this fixed...still getting a bill in July?? Needed outside unit, to small insi
Carol R
|
Overall Experience
Rating:
1.0
Employees were very nice and friendly. You guys' policy blows. I had an unnecessarily hard time closing my unit, and was on the phone for nearly 30 minutes for something that was a 5 minute affair.
Damion P
|
Overall Experience
Rating:
5.0
The management in Riverdale was very inappropriate I wish the worst on fuzzy the manger the truck he gave me blew hot air inside the truck from engine he knew this refuse to give any other truck..
Anthony D
|
First Impressions
Rating:
5.0
The people here were very nice and polite and timely.
Solvanga S
|
First Impressions
Rating:
3.0
Too expensive
Suzanne B
|
Overall Experience
Rating:
3.0
None
ALAN E
|
First Impressions
Rating:
4.0
The staff at the Broad street location are great. My only issue with this Uhaul experience has been with the Ubox service and billing. It's been a battle every month.
Matthew C
|
Overall Experience
Rating:
5.0
Super crew, professional and very helpful.
kay l
|
Overall Experience
Rating:
5.0
Great customer service.
kay l
|
First Impressions
Rating:
5.0
They staff was awesome...
jose h
|
First Impressions
Rating:
5.0
Best customer service, bar none, with friendly people
Joseph M
|
Overall Experience
Rating:
5.0
From the moment I entered your store I was pleased. Thank you . I always felt safe.
Kathryn J
|
Overall Experience
Rating:
4.0
Office staff was great. Facility was clean. I work from 8am-6pm so the only thing I wished is that there was 24 access to the storage units.
DURWIN K
|
Overall Experience
Rating:
4.0
Thanks 😊
william c
|
First Impressions
Rating:
4.0
thanks
BETTY M
|
Overall Experience
Rating:
5.0
All the associates were great.
Andreaka B
|
Overall Experience
Rating:
5.0
This uhaul service was great
Andreaka B
|
First Impressions
Rating:
5.0
great staff! many thanks!
laura m
|
Overall Experience
Rating:
5.0
Ms. Taylor and others were great!
william k
|
Overall Experience
Rating:
5.0
Ladies behind counter have been fantastic!
Very happy customer!!
david r
|
First Impressions
Rating:
5.0
Ms. Taylor and staff were very, very helpful.
william k
|
First Impressions
Rating:
4.0
Good service
brian c
|
Overall Experience
Rating:
5.0
The staff is awesome
Holly S
|
First Impressions
Rating:
5.0
Prompt and courteous service. Friendly very helpful making sure place is always clean and willing to provide the very best service.
God Bless
Gerard Hoosier
gerard h
|
Overall Experience
Rating:
3.0
It was ok, no problems
john m
|
Overall Experience
Rating:
3.0
there were promotion signs on display that were not being honored and were not removed. Expired promotions should be removed.
norman m
|
Overall Experience
Rating:
5.0
Cheryl and her staff always give superb customer service!
Antenet S
|
Overall Experience
Rating:
5.0
My things have been here more than 6 months n the service has always been great. Look no futher you found your future storage facility
WHITNEY G
|
Overall Experience
Rating:
5.0
Good service
Michael M
|
Overall Experience
Rating:
5.0
It was close n clean n also well lit. No changes needed. Keep up good work n thanks.
melissa p
|
Overall Experience
Rating:
1.0
I would not recommend this place at all. The workers are nice but, the manager is rude and acts like you are under her.
Samantha M
|
Reservation
Rating:
5.0
The sales associate knew his job. He made it a smooth move in transition.
Albert M
|
Reservation
Rating:
3.0
This place is very busy and never enough help in the office. Cant believe your a storage facility with multiple floors and no elevator. Who in their right mind would move furniture up and down stairs.
Richard D
|
Reservation
Rating:
5.0
Great service from truck to stotage. Manager was aersome.
Antenet S
|
Reservation
Rating:
5.0
Great service - easy move-in
Location is always extremely busy but the staff is always courteous and nice to the customers.
Alicia C
|
Reservation
Rating:
5.0
Kind staff and great services
catherine k
|
Reservation
Rating:
4.0
Easy to access
Stephanie L
|
Overall Experience
Rating:
2.0
U-Haul double-charged me for something that wasn't my fault but the managers over lost you because I hadn't used it yet so I had to give me another storage unit which I was double-charged for the unit
kimberly m
|
Overall Experience
Rating:
4.0
Good nice people
Kristen P
|
Overall Experience
Rating:
5.0
Great Service!
Antenet S
|
Overall Experience
Rating:
5.0
The manager, Jeffrey tomber, Was extremely helpful and polite and friendly during my entire years at that facility. Because of this I would more than recommend that facility to someone else. I
WILLIAM S
|
Overall Experience
Rating:
4.0
There were unswept roaches in the bathroom and lots of food trash.
