Customer Reviews for U-Haul Moving & Storage at Broad St

2,672 reviews

1589 Broad St   Augusta, GA 30904
(Old Claussen Bakery Bldg)

(706) 722-4396

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(706) 722-4396

1589 Broad St
Augusta, GA 30904
(Old Claussen Bakery Bldg)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Cheryl went above and beyond to help me. Keep up the great work.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
4.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

MAXIMINO B. 
Rating:
5.0

I have used this store several times over the last 14 years. They have always treated me well and I've watched them as they work with other customers. They do their best to make your stressful moving day better. Thanks Sheryl and crew!

Rodney W. 
Rating:
5.0

Customer did not leave a comment.

Jasmine G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
4.0

Customer did not leave a comment.

JEANNETT R. 
Rating:
1.0

Strage facility. They never pick up the phone no matter what time of the day or week. The phone always rolls over to the 1-800 number. The staff there are slow, lazy and inefficient. The guy who helped secure the car on the car transportation trailer did a lousy job..the straps came off loose and it could have been a disaster. The equipment was not the best although the truck was good and new. overall disappointed with haul The truck was not there for me to pick up on the day I was supposed to and then I was told to pick up at Aiken wasting my time and energy

SHVETANK A. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
3.0

Customer did not leave a comment.

Timolyn M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

Maximino B. 
Rating:
4.0

Customer did not leave a comment.

Brad P. 
Rating:
5.0

Excellent location. Extensive moving supplies. Owner was awesome. Got me in/out quickly. Truck was gassed and ready to go as scheduled.

Kenneth H. 
Rating:
4.0

Customer did not leave a comment.

ALLAHNAH Q. 
Rating:
5.0

The lady that helped me was very helpful and friendly and eager to accommodate.

BILLY C. 
Rating:
3.0

I reserved a 26 ft at pickup it wasn't available so I had to take a smaller truck which ultimately made me pay for extra hours with the movers a major inconvenience.

TONYA B. 
Rating:
5.0

Customer did not leave a comment.

Antonio O. 
Rating:
5.0

Customer did not leave a comment.

MAXIMINO B. 
Rating:
1.0

I was told while booking the space that I would have a 23 x 10 x 10, or something like that. When I arrived at the facility that space at already been taken and now I’m in a super small unit and my stuff does not fit, I had to take half of the stuff back in the truck to my residence and I’m very dissatisfied.

KALEB D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH S. 
Rating:
3.0

Customer did not leave a comment.

Reilly T. 
Rating:
4.0

Double check that the gas meter is in the correct place as the printed gas meter on the receipt.

CODY S. 
Rating:
5.0

The staff went over and beyond!! Rented a storgae that the csr thought would fit how ever I would need an additonal unit. The csr didn't have anything bigger so to accommodate my needs she gave the second one for free!! Fast respectful over and beyond.

Rebecca T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

Uwe K. 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE W. 
Rating:
5.0

Customer did not leave a comment.

CHAKIRA R. 
Rating:
5.0

Customer did not leave a comment.

joe N. 
Rating:
4.0

Great experience. No hassle, rental, pickup and return were all done with ease. Customer service was beyond courteous and helpful. Have no complaints.

Mia L. 
Rating:
5.0

The dolly and moving blankets were in my way. I did not break the seal, I did not want them, I indicated during checkout that I didn't want them, but they were in the truck, in the way, making the truck smaller.

Lawrence H. 
Rating:
4.0

Broad street yes but not wrightsboro rd.

Ora R. 
Rating:
5.0

Customer did not leave a comment.

Lindsay B. 
Rating:
5.0

Customer did not leave a comment.

Aubrey K. 
Rating:
3.0

Customer did not leave a comment.

Rene O. 
Rating:
4.0

The task was empty before I left. I had to put 25 in it just to get to 1/4 a tank and then added another 32 for a total of $57 in gas to have it at the quarter mark going 100 miles total.

Shannon W. 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
2.0

A lot of homeless people hanging around. If it rains water is a foot deep out front no drainage system overpriced.a lot of my stuff mildewed. Nobody ever answers phone there.

billy g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHRYN M. 
Rating:
5.0

Service was great. Terrible truck.

Debra R. 
Rating:
5.0

Customer did not leave a comment.

Kelli A. 
Rating:
5.0

Great customer service. Very pleased.

CLAYBORNE T. 
Rating:
5.0

Employees were very helpful.

MALYN B. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
4.0

Customer did not leave a comment.

Clifford S. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

the employees were so helpful, professional, and kind.

Hale C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOLANDA B. 
Rating:
5.0

The only problems I have is no one ever answers the phone

Michelle C.  |  First Impressions 
Rating:
5.0

Great people/ great customer service

Brittany L. 
Rating:
5.0

Customer did not leave a comment.

Max B. 
Rating:
5.0

Customer did not leave a comment.

Michele M.  |  Overall Experience 
Rating:
4.0

Vehicle was not clean. Customer service was very good.

John H. 
Rating:
5.0

Make sure to give that customer their final receipt.

JAMES B. 
Rating:
5.0

Friendly staff, quick and easy online check-in!

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL S. 
Rating:
2.0

They gave me a vehicle with no tail lights which I did not discover until I left in the dark. Very scarey situation.

Patricia R. 
Rating:
5.0

all of the employees were so helpful and kind.

Hale C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EVERLYNE B. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

Customer did not leave a comment.

UGWUMSINACHI I. 
Rating:
3.0

The individual that did intake was aloof, stating there is a fee to assist with offloading the vehicle from the auto trailer. After I removed the vehicle from the trailer, the individual was no where to be found. After about 10mins he finally came to assist with removing the trailer off the truck.

EUGINIA K. 
Rating:
5.0

Customer did not leave a comment.

Angie F. 
Rating:
5.0

Easy reservation process. The person handling our request was very pleasant and personable.

Cameron A. 
Rating:
5.0

Customer did not leave a comment.

JANET G.  |  First Impressions 
Rating:
5.0

Thank you. If I ever need these services again, I’ll definitely be back. :)

Christina R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA S. 
Rating:
1.0

Keep trying to charge my account after I already paid

Samual J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
4.0

Customer did not leave a comment.

WORTH E. 
Rating:
5.0

The staff manager who is opening and closing the facility nearly every day because of short staffing is an absolutely wonderful manager! She is so familiar with the UHAUL network that she can tell you what screen is going to popup on the screen and exactly what you need to do according to your needs. I'm very impressed and pleased. Thank You.

MITCHELL K. 
Rating:
4.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Everything went smoothly from the online registration and pick up, to the drop off and payment. The associates where extremely helpful, polite, and a joy to work with. Thank you VERY much.

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Dashae H.  |  First Impressions 
Rating:
5.0

Don't make the customer fill the vehicle back up the gas

BARRETT P. 
Rating:
4.0

Service was good

Artis B. 
Rating:
5.0

Customer did not leave a comment.

faye e.  |  First Impressions 
Rating:
4.0

It is always been good working with this company year at my location thanks for your service name is Terry go and also Terrence Bowen good job

Terrence B. 
Rating:
5.0

Customer did not leave a comment.

Susan T. 
Rating:
4.0

Customer did not leave a comment.

LENNON M.  |  First Impressions 
Rating:
5.0

No problem turning in equipment.

MALCOLM H. 
Rating:
5.0

Customer did not leave a comment.

HELEN W. 
Rating:
4.0

quick and easy… But i would have appreciated a little lattitude on going over by a few miles and being charged for it… especially since I over filled the gas before returning the rental…

JAMES M. 
Rating:
5.0

This place is a professional tan U-Haul location. You can tell there is pride in the personal that works here.

ANTHONY R. 
Rating:
1.0

Clean your trucks. Explain the service contract.

DANTE L. 
Rating:
5.0

Customer did not leave a comment.

KAREN H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Extremely friendly and helpful people. Would definitely use this location again.

MYRON B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
3.0

Customer did not leave a comment.

DOMINIC G. 
Rating:
4.0

I love this location b/c it is convenient to where I live, also the selection of trucks. It was hard to find on uhaul.com website and they kept showing me other locations not this one. I had to finally call this location...They were able to help me.

MARK N. 
Rating:
5.0

Customer did not leave a comment.

THERESA R. 
Rating:
1.0

Useless. I'd like a call to discuss.

Matthew M. 
Rating:
2.0

Customer did not leave a comment.

JAMES R. 
Rating:
1.0

first of all wen the truck was returned they tried to get over on me and add on all these new charges to was no were near the truth or the appearance hid the truck bc my son dropped it off and not I these charges and changes was observed never will I rent from r that location

Harvy J. 
Rating:
5.0

Customer did not leave a comment.

KEISHA W. 
Rating:
5.0

The staff was extremely helpful and it was a good truck

MITCHELL K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
3.0

Good the young man was nice and helpful

Everett W. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER Q. 
Rating:
4.0

Customer did not leave a comment.

Travis S. 
Rating:
1.0

Ease of hooking and unhooking trailer. I have a sore back.

MELVIN R. 
Rating:
5.0

Nothing

Rhonda H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

The AC did not work. It was a hot and miserable trip.

JANET L. 
Rating:
5.0

Customer did not leave a comment.

George E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

CIYEVA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rachel M.  |  First Impressions 
Rating:
5.0

Awesome kind gentleman helped me. Even helped me look for the key I lost. Went out their way to help me.

Lisette M.  |  First Impressions 
Rating:
4.0

Staff was friendly and helpful

John S.  |  Online Move In 
Rating:
5.0

Welcoming staff, professional, and well maintained location

Roberto A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shonta H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dedrick G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDGAR C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tara b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Warren R.  |  First Impressions 
Rating:
5.0

These guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.

nancy h.  |  First Impressions 
Rating:
5.0

I must take the opportunity to praise the staff of this facility. Cheryl, and Tim were incredibly helpful, positive and proactive. They advocated for us as people, not just a number.

RICHARD W.  |  First Impressions 
No reviews have been submitted for this location.

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