Brandson took care of us hooking up trailer and explaining everything
Anthony JCustomer Reviews for U-Haul Moving & Storage at Broad St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was double charged for my last rental.
Richard BGreat people
Tina ROrdered 12 blankets and was given 6 but charged for 12. Had to call to get price adjusted. Ordered a dolly but none was available when picking up truck. Truck was in good condition and full of gas.
Cynthia KFelicia the manager is horrible and don’t find solutions for paying customers who needs a truck to move I had a horrible experience at broad st in Augusta Ga
Ashley RMake sure the Neighborhood rental places are up to standard; I had to wait for a general manager to come out; since the store I was supposed to get my Uhaul from was closed.
Xavier JI love working with the staff
Sandra FGreat service! Awesome job!
Travis MEquipment was clean, but in poor repair. You had to play with gear shift to get it to go in reverse, passenger door missing screws hard to close, passenger door will not unlock from outside. Truck vibrates and shakes
CHARLES SJust like to say Thank you 😊.
PLENZIE JThe General Manager greeting, approach, professionalism, and fast service scored a 10 on a scale from 1 - 10. Her assistant customer service is also a 10. The two work well together. We were happy with the service. - Dr. Joseph Hall Sr 706-572-3299 if you have any further questions.
Dr jMy service here at this location was rendered in a respectful manner all questions answered and explained thank you U-haul
Marie JAn employee stopped traffic so I could back out of the driveway since it was blocked by a truck that was left by a previous customer.
FRANK KExcellent service at pickup and drop off. Smooth process with excellent people.
Gregory FGreat people
Gina FNice people
Gina FGreat customer service.
William AHave water and snacks 😋
Harlan MI had a wonderful and excellent experience, ty. See you again soon!
Cindy WEasy. Everyone was so nice.
shari aThe two wheel dolly strap didn’t work
Wilford RThis Uhaul location is a scam. They show pictures of the front, back, and top of the vehicle but not the side of the truck. I agreed the pictures matched the truck but there was no pictures of the side and they charged me 350 for a mark on the side of the vehicle that was already there. Highly do not recommend!
DUSTIN PMake sure gas needle is accurate on paper work...I was also told a $30 credit was supposed to be offered if gas less than a quarter tank
Wonda BMy reservation pickup location was changed without even asking me. When I showed up at the new location I was told that I was early (1 hour) and they couldn’t promise that my trailer would arrive by the appointment time. Then I was told that I could call around to see if I could find another. Awful location. They did help after I asked. So, I ended up returning to the Broad street location. Great service. Great people.
Jerry CThe lady that helped me was super helpful, very quick and ready to get me on the road. Merchant id:4445013276097
randy mvery good service
John rGreat customer service
RUBY H | First ImpressionsEveryone was very good employees
Jeff WI love how the staff here met all of my needs. Kaylee and Felicia are super professional and helpful. Got what I needed and didn’t run into any issues. Thanks so much !
franisha wIn the past we have used Uhaul and got our deposit back the same day as when we turned the truck in. This time, we still haven’t gotten our deposit back. We turned the truck in yesterday. Times are tough, having to wait 3-7 days on money that was easily taken from us, is ridiculous. You guys should work on that.
hope bI always have the same rep tall dark skin he is always helpful kind and so polite I love working with him
Lena PGreat job!
Robert WCramped parking otherwise great job!
Lance GThe manager Miss Felicia always shows great customer service and courtesy.
Robert WI don't understand why it would cost 2 times as much for me to drop at an out of town location than it does for me to bring it back to my beginning.
Robert GI had no problems with the broad st. location at all but the Gordon hwy location is not a good one.. what they could approve on is checking lock boxes to make sure keys are were they should be before the location closes ,for the 24 hour mobile pick ups. Also Uhaul should not cancel a reservation until the end of the day especially if they were having system issues.
Lexus FFriendly and courteous.Tne cashier made sure that we understood the process. I'm
Linda J | First ImpressionsNever have a problem with them great service
Sebrena MI want to mention Antonio. Awesome employee!! There was an issue with the key being locked in the truck which makes me want to say about leaving the key in the vehicle instead of taking it to the counter. This policy should be changed!!!
Myles HThey didn’t have the trailer I reserved. They made me go to another location to get the trailer. I also rented a truck but they wouldn’t move that reservation. So I had to rent truck from here then rent trailer at other location. Then they made me return them to both locations. I asked if I can just return to one location to same me time and me paying extra mileage to get to and from other locations and they rudely said NO.
Jason GAttendant wasnt very knowledgeable on previous inspection of equipment turned in and didn’t know how to check and see previous damage on equipment
timothy GUnits you can only access via LADDER shouldn't ever be a thing, and it certainly doesn't mention it in the app when you're booking. Also, the manager essentially revoked a promo code the app prompted me with for a free month of storage, costing me around $80. The manager is also constantly (I mean, constantly. While I was ON THE LINE, as well as while I was physically near here while she was showing me to the unit) on the phone with who I assume to be her significant other. Really really annoying and unprofessional.
Hannah F | First ImpressionsAwesome customer service!!!!!
Chadrick WThey advertise 24/7 drop-off but a rental key drop-box could not be found. I had to wait an additional 30 minutes until the store opened to leave the keys with an employee, and that made me late for an important service for family.
Brooke MDidn't have a dolly that I requested when I got there.
Thomas KVery good customer service! And clean no rats chewing through my belongings!
deidre c | Overall ExperienceI was charged $20.00 extra to load my car onto the tow dolly. I agreed only because I have no experience with the entire process and I trusted that the persons that do this on a daily basis are competent. However, this was not the case. I had a gut feeling that something was wrong. I did a walk around safety check, I was in shock when I saw the passenger side wheel straps were totally UNDER THE WHEEL!!! I did a quick search of the area and found a U-Haul dealership. The technician was also in shock when he saw the location of the straps and he couldn’t believe that I was charged EXTRA for loading the car on the tow dolly. I am aware that I should have checked the vehicle before I left the original U-Haul dealer in Augusta Georgia. I just trusted that it was done correctly since I was charged additionally for the loading process.
PETER FHave ppl available like Tempest to answer lines when returning truck doing all correctky but your system still NOT working correctly.
Della AVery low in fuel
Sekou PThe truck I was rented had a cracked windshield and the oil pressure was so high that at some point I could smell oil burning in the truck. I opted out of rental insurance - I felt like I was given a truck that had problems on the hope that if it broke down or had issues, I would have to pay for it. Gave me a potential lemon that could have costed me dearly
David HExcellent
Kenneth PFriendly service
Jeanie G | First ImpressionsThe customer service rep that helped me was quite professional and kind-hearted. And I appreciate it the kindness that he showed me.
Carolyn GFelicia and staff were amazing at this location on Broad st. They went above and beyond for our move! Thanks again you were a blessing
Stacy PI forgot to get the lady name but she was awesome
Lamar RThis location is managed well in a very professional manner. The employees were very efficient and the turn in process only took me a few seconds. Great ambassadors for UHaul!
Mark ACheck in agent was awesome
Stephen MMy furniture was destroyed in the storage unit from mildew. I’ve been renting for over 4 months and the store manager has always gave me poor attitude with little assistance. The other staff however are nice but everytime I come in there is someone new which is not surprising.
ELISHA W | First ImpressionsThe manager was very rude and unprofessional
Jermaine J | Overall ExperienceFelica, and her staff is the best in Augusta. They are always friendly as well as helpful, and professional. The facilities are well maintained and clean. I will definitely recommend this establishment for family members and friends. Top notch customer services.
SHIRLEY B | Overall ExperienceThe staff was helpful
Bernard H | First ImpressionsHelpful, caring, and friendly staff.
Midonne S | Online Move InI felt safe with my property stored in uhaul.
Tommy B | Overall ExperienceI like the professionalism each time I visited the site, That was satisfying to me, this facility was was very good place place for storage.
KAY S | Overall ExperienceThe indoor storage rented inside a air conditioned structure had a very unclean smell / odor.
DANIEL J | First ImpressionsStaff is extremely friendly and helpful
John S | Overall ExperienceAlways helpful and friendly!!
frank l | Overall ExperienceThe space I rented had too many roaches I would not recommend anyone to bring stuff there because of that
Dorene P | Overall ExperienceThe staff was great. Only issue I have is that they have roaches! No fault of the facility that people with roaches store there things there.
tawana m | Overall ExperienceThe manager (Felicia) was especially helpful!! And Chris or Kris was also helpful. You’ve got a great staff at the Broad St location. It’s my go-to place for all things moving.
BRIAN M | First ImpressionsStaff very informative and helpful
ANNIE S | Overall ExperienceMs. Tina, awesome job and also the tall guy who assisted me with closing out my storage 8/6 at 10am, they both do great ensure costumers are welcomed .
Brittney D | Overall ExperienceAlways helpful
BRENDA F | First ImpressionsThanks
gary f | Overall ExperienceOther than the debris from roof being restored all in my unit, nothing was damaged cause of it. Over all my experience was good. No problems.
david h | Overall ExperienceExcellent employees and customer service. Only feedback is low ceilings in storage units with poor lighting. The sensors don't always work for lights to come on and you need a cell phone flashlight to see. Very accommodating. Extremely helpful staff.
Tomi L | Overall ExperienceI love working with this location! The staff is always so kind, helpful and informative.
Kim C | Overall ExperienceService is always great here!!
MICHAEL S | First ImpressionsIt took awhile to be able to actually speak with someone in the office as the phone kept rolling over to the national line when I called, but once I finally reached someone, it was worth the wait. Felicia, the Asst Mgr was amazing!!!
Tia C | First ImpressionsI appreciate Mr wade
Stefan J | Overall ExperienceGreat staff to work with, very friendly and nice..Mr. Wade and staff went the extra mile...thank you
Eula K | Overall ExperienceThere is no light in my storage area. So, it’s pitch black unless you have a flashlight. There is construction form damage, which is understandable, but materials are left sitting unattended, which could cause a potential hazard. Overall, the facility is secure and decent.
Larry M | Overall ExperienceMgr Wade was very helpful and professional and made sure I was completely satisfied..he's a keeper
Eula K | First ImpressionsWade and Christy is the best
Lavaciette W | Overall ExperienceThanks u for your help thanks again
ANNIE L | First ImpressionsI reserved my unit more than a week in advance, yet when I showed up they didn’t have the size of unit that I requested available, so I was forced to rent another unit elsewhere. Also, I would suggest sending out the payment reminder closer to the actual payment due date.
David S | Overall ExperienceVery nice facility. Engaging and helpful staff members. My only concern was a bit of mildew on some of my items. Nothing was damaged beyond a little scrubbing with cleaner.
EDGAR C | Overall ExperienceStaff was super supportive and kind! I would recommend this facility without hesitation! I am very pleased with the services provided over the years of my use! This staff deserves an upgrade!
Melvin M | Overall ExperienceFelicia was amazing! Best customer service I have ever received
Traci H | First ImpressionsBest I know of in the city.
RODERICK M | First ImpressionsNeed to give more time to get in your store even as after 8:00 or 9:00
Maxine H | First ImpressionsGreat service great customer service the clerk was a true professional real helpful
IVAN B | Overall ExperienceFelecia Baum is amazing. Moving can be stressful. She eased so much of the stress. She deserves a raise. Oh and a big bonus!
Nicole C | First ImpressionsEmployees are so freaking nice
Doris S | Overall ExperienceVery friendly and accommodating staff.
Marvin C | First ImpressionsSome of the manager you had did a poor job not all of them with some of them
christopher p | Overall ExperienceVery helpful
SUSAN S | First ImpressionsMy storage was auctioned off and my husband passed away from covid so I felt really bad about the Uhaul experience I had in the pandemic not being financially able to keep up with my account and lost all the things that we worked and earned. I’m grieving for the things that I tried to hold onto, but lost in your storage facility. Hopefully I’ll get pass it one day. Your General Manager thought I would be able to get it out, but it was and still is a pandemic in our country and it has affected everyone including me and my family as we lost or mother recently also and everything she had in another Uhaul facility as well under the same circumstances. Janice Kelly-DANFORTH
Janice K | Overall ExperienceThe unit door was broken so I had to be moved to another unit. There was only one person who could help me and he was busy doing something else. I waited over 3o minutes. I came back later and an additional 30 minute wait ensued. Finally I got moved in. There was no lock in the unit as promised. The access code didn’t work so they had to let me in manually. When I came back with a second load the gentleman working the evening informed me that I had to input my access code in two places The access door worked fine after that. Everything is fine now. The check in was not smooth though.
Anthony R | Online Move InI was told while booking the space that I would have a 23 x 10 x 10, or something like that. When I arrived at the facility that space at already been taken and now I’m in a super small unit and my stuff does not fit, I had to take half of the stuff back in the truck to my residence and I’m very dissatisfied.
KALEB D | First ImpressionsThe staff went over and beyond!! Rented a storgae that the csr thought would fit how ever I would need an additonal unit. The csr didn't have anything bigger so to accommodate my needs she gave the second one for free!! Fast respectful over and beyond.
Rebecca T | First ImpressionsA lot of homeless people hanging around. If it rains water is a foot deep out front no drainage system overpriced.a lot of my stuff mildewed. Nobody ever answers phone there.
billy g | Overall Experiencethe employees were so helpful, professional, and kind.
Hale C | Overall ExperienceThe only problems I have is no one ever answers the phone
Michelle C | First Impressionsall of the employees were so helpful and kind.
Hale C | First ImpressionsThank you. If I ever need these services again, I’ll definitely be back. :)
Christina R | Overall ExperienceThanks for the 5 years of use of your facility.
ERNEST I | Overall ExperienceTHE CUSTOMER SERVICE WAS VERY GOOD, THE EMPLOYEES WAS VERY HELPFUL
lelia s | Overall ExperienceThank you..
lashawn C | Overall ExperienceAwesome kind gentleman helped me. Even helped me look for the key I lost. Went out their way to help me.
Lisette M | First ImpressionsStaff was friendly and helpful
John S | Online Move InGreat place that I always use very professional
SEBRENA M | Overall ExperienceMs. Cheryl and her staff had really been nothing but caring, kind and understanding. Ms. Cheryl was always there when and if something was wrong. I appreciate her so much. Thanks Ms Cheryl, Paula Lamar
PAULA L | Overall ExperienceWelcoming staff, professional, and well maintained location
Roberto A | First ImpressionsMy unit, 0143, had problems with the ceiling and the walls. Leak, damp, paint flaking everywhere. Ruined some of my things.
Stephen C | Overall ExperienceExcellent facility. Sometimes number of staff to take care of customers not adequate
SAMUEL M | Overall ExperienceExcellent customer service and very convenient location!!!
KIMBERLY G | Overall ExperienceThe first people I interacted with were great and helped me right away, and suggested a better storage unit than I had chosen. The last interactions were not so pleasant especially from the owner/ general manager of the facility. There is no reason to ask for so much personal information and then when asked why it's needed when all other information was given, the answer is "because that's the way it is". That's not a good reason to ask for something and when told there are no more things to give should be acceptable and you move on. I should not be then threatened to have to move out of my unit I just purchased and moved into because of this. Then speaking to the next person above that and get the same excuse is unacceptable. Your policy needs to be updated and your computers need to allow people using them to continue on without delay. Then after all of that be charged for 2 extra days of use of equipment when it was barely over 1 day is also unacceptable especially moving from another state and having to pack and travel.
Nathan S | First ImpressionsIt was easy-peasy to register for a unit and the unit itself has very easy access for me, as it Is at ground level. The unit is clean and roomy. Our things fit in perfectly!
Jana S | First ImpressionsHelpful, and very friendly and made everything easy.
DEZA L | Overall ExperienceThe floor was shining and clean all the time. I had a great experience with your u haul company.
NATHANIEL H | Overall ExperienceThe staff was very friendly and knowledgeable and willing to assist . The truck was ready as scheduled . Checked in and out with very little wait time. The staff on Broad Street rocks. Thank you Uhaul.
Lila S | Overall ExperienceDuring the 3 years, I used the storage facility I was extremely pleased with the service and the way the facility was maintained.
RICHARD K | Overall ExperienceThe manger lady is got a rude and cold way of her and I felt as she didn't care for others respectful and she was not a happy or cheerful or friendly
April C | Overall ExperienceWas told wrong number to unit and it was to hot in there still need more flow of air in walking area to units ..
April C | First ImpressionsLadies providing service were knowledgeable and helpful. Helped guide truck so ramp would go into storage facility. Clean storage space and very convenient.
Brian A | Overall ExperienceGreat people, kind and helpful and professional.
Jason D | Overall ExperienceLadies were very helpful. Helped pull ramp out from truck.
Brian A | First ImpressionsThe staff was excellent in every aspect of service at uhaul from the very first day to the very end. I would highly recommend U-Haul at broad street in Augusta ,Ga. Thank you and may God bless you all
Ira B | Overall ExperienceEveryone was always very helpful and friendly
anglea m | Overall ExperienceThe gentlemen that work there were great. They understood what true customer service was. I can say the same about the ladies that worked there. It seemed like they didn’t care and were very rude and didn’t care for my needs
DeShaun J | Overall ExperienceThere are no numbers on outdoor units and the workers don't even know which is which. They moved me in to one that was owned by someone else and I had to move out after unloading all my household goods into the unit. Slow response times and overall poorly managed property.
Tyler F | Overall ExperienceUhaul need to make it a way if u rent a storage unit u get a free truck after move out
Monica H | Overall ExperienceExcellent customer service and very clean
Ronnie L | First ImpressionsThese guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.
nancy h | First ImpressionsY’all didn’t check my storage unit and someone put their stuff in it and it ran my bill up but you did take it once you talked to me
Betty O | Overall ExperienceGreat storage place with plenty of carts available plus a dock. Security is great. Customer service was great.
LINDA D | Overall Experiencethe manager was rude. they didn’t have the largest size storage unit i wanted. and then charged me for both. every tim i called or cane in person the manager was not there. never returned my call
Kenneth F | Overall ExperienceNice and very helpful, caring staff.
lisa b | Overall ExperienceGood customer service
Shamika S | First ImpressionsNice meat clean and the customer service was great
marty m | First ImpressionsNeeds to be cleaner and no one worked promptly
Rafael P | Overall ExperienceI must take the opportunity to praise the staff of this facility. Cheryl, and Tim were incredibly helpful, positive and proactive. They advocated for us as people, not just a number.
RICHARD W | First ImpressionsCheryl. the manager, exceeded our expectations. She was proactive, polite and very helpful. We could not have asked for better service or assistance.
RICHARD W | Overall Experiencethe staff was great. but the faculty is terrible. it looks unsecure. it needs much improvement. needs an elevator. not appealing at all. if i did not have movers there. i would not have stored my it
Kenneth F | First ImpressionsSeveral of our stored box's got wet. The staff offered no help or solutions. We paid for the month of November and vacated it on 11/9/19 but were not offered a rebate for unused time. Total rip off.
George S | Overall ExperienceThe staff I dealt with at the U-Haul Moving & Storage on Broad St in Augusta, GA were so friendly. Wonderful customer service!
denise a | First ImpressionsAaa
George S | First ImpressionsNone
Michael T | First ImpressionsVery friendly staff.
Alvin T | Overall ExperienceI have been using this facility for many years and have always been pleased. Ms Cheryl Taylor does a very good job
ALBERT B | Overall ExperienceI would never recommend Uhaul to anyone and will never deal with Uhaul again.
tanner b | Overall ExperienceThe rolling carts and loading dock are helpful for getting stuff in and out. The wait at the desk is long but luckily you only have to do that once.
Thomas C | Overall ExperienceFacility was not easy to access by phone. My storage unit spider webs in it when I moved in. Not sure if that is normal.
Solvanga S | Overall ExperienceWe never took posession of the unit we reserved in April, but was charged 3 months in a row, took me several calls to get this fixed...still getting a bill in July?? Needed outside unit, to small insi
Carol R | Overall ExperienceEmployees were very nice and friendly. You guys' policy blows. I had an unnecessarily hard time closing my unit, and was on the phone for nearly 30 minutes for something that was a 5 minute affair.
Damion P | Overall ExperienceThe management in Riverdale was very inappropriate I wish the worst on fuzzy the manger the truck he gave me blew hot air inside the truck from engine he knew this refuse to give any other truck..
Anthony D | First ImpressionsThe people here were very nice and polite and timely.
Solvanga S | First ImpressionsToo expensive
Suzanne B | Overall ExperienceNone
ALAN E | First ImpressionsThe staff at the Broad street location are great. My only issue with this Uhaul experience has been with the Ubox service and billing. It's been a battle every month.
Matthew C | Overall ExperienceSuper crew, professional and very helpful.
kay l | Overall ExperienceGreat customer service.
kay l | First ImpressionsThey staff was awesome...
jose h | First ImpressionsBest customer service, bar none, with friendly people
Joseph M | Overall ExperienceFrom the moment I entered your store I was pleased. Thank you . I always felt safe.
Kathryn J | Overall ExperienceOffice staff was great. Facility was clean. I work from 8am-6pm so the only thing I wished is that there was 24 access to the storage units.
DURWIN K | Overall ExperienceThanks 😊
william c | First Impressionsthanks
BETTY M | Overall ExperienceAll the associates were great.
Andreaka B | Overall ExperienceThis uhaul service was great
Andreaka B | First Impressionsgreat staff! many thanks!
laura m | Overall ExperienceMs. Taylor and others were great!
william k | Overall ExperienceLadies behind counter have been fantastic! Very happy customer!!
david r | First ImpressionsMs. Taylor and staff were very, very helpful.
william k | First ImpressionsGood service
brian c | Overall ExperienceThe staff is awesome
Holly S | First ImpressionsPrompt and courteous service. Friendly very helpful making sure place is always clean and willing to provide the very best service. God Bless Gerard Hoosier
gerard h | Overall ExperienceIt was ok, no problems
john m | Overall Experiencethere were promotion signs on display that were not being honored and were not removed. Expired promotions should be removed.
norman m | Overall ExperienceCheryl and her staff always give superb customer service!
Antenet S | Overall ExperienceMy things have been here more than 6 months n the service has always been great. Look no futher you found your future storage facility
WHITNEY G | Overall ExperienceGood service
Michael M | Overall ExperienceIt was close n clean n also well lit. No changes needed. Keep up good work n thanks.
melissa p | Overall ExperienceI would not recommend this place at all. The workers are nice but, the manager is rude and acts like you are under her.
Samantha M | ReservationThe sales associate knew his job. He made it a smooth move in transition.
Albert M | ReservationThis place is very busy and never enough help in the office. Cant believe your a storage facility with multiple floors and no elevator. Who in their right mind would move furniture up and down stairs.
Richard D | ReservationGreat service from truck to stotage. Manager was aersome.
Antenet S | ReservationGreat service - easy move-in Location is always extremely busy but the staff is always courteous and nice to the customers.
Alicia C | ReservationKind staff and great services
catherine k | ReservationEasy to access
Stephanie L | Overall ExperienceU-Haul double-charged me for something that wasn't my fault but the managers over lost you because I hadn't used it yet so I had to give me another storage unit which I was double-charged for the unit
kimberly m | Overall ExperienceGood nice people
Kristen P | Overall ExperienceGreat Service!
Antenet S | Overall ExperienceThe manager, Jeffrey tomber, Was extremely helpful and polite and friendly during my entire years at that facility. Because of this I would more than recommend that facility to someone else. I
WILLIAM S | Overall ExperienceThere were unswept roaches in the bathroom and lots of food trash.
lauren l | Overall Experience