Customer Reviews for U-Haul Moving & Storage at Broadway

237 reviews

1545 W Broadway St   Idaho Falls, ID 83402

(208) 419-0513

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(208) 419-0513

1545 W Broadway St
Idaho Falls, ID 83402

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Melissa S. 
Rating:
4.0

Hoping to use my 1 free month of storage once I arrived. UHaul policy makes it impossible to lease a storage locker without 2 additional contact phone numbers plus an alternate address. This policy is absurd. Not having more then 1 phone and only 1 address I was unable to lease. Went to storage facility a few blocks away and was able to lease a locker with no problems and no need for additional phone numbers or addresses. Would recommend rental, but will not recommend storage to any of my friends that may ask.

LLOYD L. 
Rating:
5.0

Great place the customer service was above and beyond

oscar h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

Chris M.  |  First Impressions 
Rating:
5.0

Cecelia delivered and picked the containers up at my house. She was great!!!! On time , put the containers in the perfect place to unload, picked up promptly and was fun and helpful to work with!!!

Dawn O. 
Rating:
4.0

Customer did not leave a comment.

Shayne G. 
Rating:
3.0

Hi, I was called and informed that I would be receiving a 50/day credit for being late. I did not see a credit on the bill.

Joe D. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN C. 
Rating:
5.0

Customer did not leave a comment.

BRENT W. 
Rating:
5.0

Customer did not leave a comment.

Allison S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER J. 
Rating:
3.0

** this was easy & just what I needed.. ..BUT.. upon return, the rep asked if I'd gone (230 miles -I'm not sure exactly the number he said..) ..but.. NO .. NO, I HAD NOT..!! the mileage was 130 .. ..and.. The rep knew the u-haul workers had used a truck for business use the day before, but "apparently" they had "forgotten" to relog the correct mileage after they used it..!! That was the only issue with my experience.. From now on, I'll snap a picture of beginning & end mileage..!! & I hope my bill has been corrected, the rep said he'd contact me ..but.. I haven't heard from him yet!! I would have given a 5 star excellent review, IF THIS HADNT HAVE HAPPENED!!

SueAnn M. 
Rating:
2.0

Hitch was not connected back to my truck correctly, causing me to almost wreck with my children in the car and damage to my vehicle.

tallia W. 
Rating:
5.0

Customer did not leave a comment.

Riley T. 
Rating:
4.0

Customer did not leave a comment.

Jim R. 
Rating:
3.0

trailer had blinker out told gentleman that and he just sent it out that way

Kraig R. 
Rating:
5.0

Actually the service that we received was amazing. The young man was very attentive to us, and he helped us go through the trailer and make sure that everything was in good working order. You guys are top-notch

Kimberly M. 
Rating:
4.0

Customer did not leave a comment.

Dean C. 
Rating:
4.0

Customer did not leave a comment.

Boston S. 
Rating:
5.0

Service was great!!! The gentleman helping me was very informative and when he didn't know the answer he found it. I am very happy with my experience.

MISTY A. 
Rating:
5.0

Customer did not leave a comment.

Garry S. 
Rating:
5.0

Very quick and friendly drop off

scott B. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Equipment was clean, great shape and didn't have any issues

MOSES B. 
Rating:
5.0

I don't know, your already top rate. Free donuts¿

JACK S. 
Rating:
3.0

Customer did not leave a comment.

ARN B. 
Rating:
5.0

Customer did not leave a comment.

DARRELL D. 
Rating:
3.0

The inside of truck was dirty. The experience in the pickup procedure was all messed up. Not promise the price that was quoted to me. Felt trapped having to get what was needed for the move.

Anthony J. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Erin E G. 
Rating:
3.0

Reservation system needs work.

Kyle M. 
Rating:
4.0

Once we rousted the employees from the break room, they were helpful, knowledgeable, Expedient and competent. They need to put a bell on front door so when someone enters, it sets off a ringer in break room. They are located in a former retail store location in a strip mall, so it is a huge space for a small store.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

KERRY IVAN G. 
Rating:
5.0

Customer did not leave a comment.

Bernard M. 
Rating:
5.0

Everything went as planned. Transporter was ready and waiting. Have rented vehicle transporter 2 times before. Very nice trailer. It tows very nicely - even when loaded.

Max H. 
Rating:
5.0

Great customer service. Fast and professional.

BENJAMIN W. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

GRANT S. 
Rating:
5.0

Customer did not leave a comment.

Jesse R. 
Rating:
4.0

Customer did not leave a comment.

JAMES N. 
Rating:
3.0

Wasn't their fault I was charged extra no one told me and I wasn't about to yell at them. But from now on I will look for another service.

Conley D. 
Rating:
5.0

clerk was smiling when he talked to us.

william G. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

Customer did not leave a comment.

RANDY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Juliano M. 
Rating:
2.0

Your website never worked, I brought it in a day early and thought it was checked in but apparently it didn't work, then I was charged an extra $900, luckily my cc company notified me and I was able to go in. He fixed it rather fast but still annoying that I couldn't reach them by phone and had to physically go in there.

Timothy M. 
Rating:
5.0

Great service!

CHRISTOPHER O. 
Rating:
5.0

Customer did not leave a comment.

JEANNIE C. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

The clerk that checked the vehicle out for me was incredibly skilled and highly professional. Her assistant (appeared to be a trainee) was friendly and quick to accomplish what needed to be done. They were a great team.

TRACIE G. 
Rating:
3.0

This isn't for the broadway location but we reserved a truck in rexburg, come to find out there weren't any 26' trucks in rexburg and the locations there were all closed. So we had to drive all the way to IF and back to load up and move to Pocatello. What's the point of the reservation system? That part was bull shit.

Keela W. 
Rating:
5.0

The tqo GENTS WERE VERY NICE, FAST AND CURTIOUS WHEN I RESERVED THE UHAUL AND WHEN I PICKED IT UP AND DELIVERED THE TRAILER. YOU HAVE TWO REALLY EFFICIENT AND PERSONABLE EMPLOYEES

Shawn E. 
Rating:
5.0

Customer did not leave a comment.

Douglas E. 
Rating:
4.0

Customer did not leave a comment.

lealand P. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN H. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
2.0

The truck I reserved for 8:30 am was not ready. And there was not one available in idaho falls until 4:00 pm. Since I had movers at 9, I was very frustrated. The young man who helped was very accommodating.

Rebecca R. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
3.0

Employee did not walk us around the truck. When we got home we noticed large scratches down the side of the truck. Associate was friendly

Steven M. 
Rating:
4.0

Also was a pain dropping off online.

Danielle S. 
Rating:
5.0

I can't even to begin to tell you how wonderful CeCi was and Patty .They helped us through the whole move and Ceci was very caring and sweet she gave us relief at every turn and reassured us that is was no big hurry if we weren't ready for delivery.I couldn't tell you how many times we change the dates and everyone was very understanding Thank you Ceci for your kindness and we will send everyone your way.

Ronnie H. 
Rating:
5.0

Friendly, efficient service. Equipment in excellent condition!

DONALD G. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Very friendly and informative staff.

Cynthia P. 
Rating:
5.0

Customer did not leave a comment.

tyler B. 
Rating:
5.0

They were so helpful and accommodating. Thank you so much for everything again!!

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

JOHN P M. 
Rating:
1.0

The reason why I decided to move my storage items was because of a nasty, ignorant experience with 1 specific employee. Sure enough, when I came back to give them one final piece of my business in the form of renting a 5x8 trailer to haul my stuff out, the experience got worse. The employee failed to mount the trailer correctly and after pulling 15 feet away from the U-Haul door, I noticed the trailer was making its way towards the back of my SUV. Luckily I pulled forward to avoid any damages. She shrugged it off like it was no big deal. Major damage could have happened. Oh, and I didn't mention that It took me 1 hour to finalize the paperwork even after I made the booking through the U-Haul app. Note to GM: I don't know if that employee is your relative or friend, but she is not doing anything productive for your business. I will never ever go to the broadway U-Haul again, sorry.

ryan S. 
Rating:
5.0

Customer did not leave a comment.

Jack M. 
Rating:
5.0

Customer did not leave a comment.

FAWNTRILLIUM S. 
Rating:
2.0

When we picked up the truck they gave us the wrong one. The right size but wrong truck number so they told us we had to bring it back. This put us back by an hour because we had already started loading.

Roque M. 
Rating:
5.0

Great service. Thank you

Thanawut O. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
3.0

Customer did not leave a comment.

Trevor G. 
Rating:
5.0

Super experience!

Cinthia S. 
Rating:
5.0

Customer did not leave a comment.

Judy G. 
Rating:
5.0

Customer did not leave a comment.

Bethany W. 
Rating:
5.0

Customer did not leave a comment.

Jeremy A. 
Rating:
5.0

Customer did not leave a comment.

Bethany W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bethany W. 
Rating:
5.0

Customer did not leave a comment.

Billy R. 
Rating:
4.0

Customer did not leave a comment.

RANDY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Patricia is a can do person. She has confidence, knowledge, and is extremely nice. You have a good representative for your company with Patricia.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Bracken A. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

I like that this location is easy to access and they are open early in the morning. Perfect

shawn B. 
Rating:
5.0

Customer did not leave a comment.

JACK P. 
Rating:
4.0

Computer service at the location held us up for 1/2 hour. Patricia was great in handling the problem.

Bryan H. 
Rating:
5.0

No comment

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Buddie B. 
Rating:
5.0

Customer did not leave a comment.

Cecilia M. 
Rating:
5.0

Customer did not leave a comment.

Ben J. 
Rating:
5.0

Customer did not leave a comment.

Claude K. 
Rating:
4.0

Customer did not leave a comment.

Peggy S. 
Rating:
5.0

Efficient

barbara h.  |  Overall Experience 
Rating:
5.0

The staff is extremely helpful and follows up when you need them to. I really appreciate the gentleman who I believe his name is Joe that helped me make my monthly payment for my UBox.

Richard W.  |  First Impressions 
Rating:
1.0

They towed our U-Boxes for illegal parking, fine I get that. But we got our boxes back and a lot of our stuff was missing! I’m infuriated, I’ve called and sent messages and have gotten nothing back.

Jodi M.  |  Overall Experience 
Rating:
1.0

At first, I was happy. Then, you double charged me for my U-boxes, and charged me for a location that I was never at. Way too much hassle.

rebekaah b.  |  Overall Experience 
Rating:
1.0

Though I returned the Uhaul box I rented from Uhaul kalispell on 29th of May, yet my card kept being charged for the months of June, July and August....even after informing them again and again.

Gary w.  |  Overall Experience 
No reviews have been submitted for this location.

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