Customer Reviews for U-Haul Moving & Storage at Bronx Park
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Bronx Park
lisa j. on
I rate it poor only because of the manager. The general manager at this location is the most disrespectful person i have encountered in a business place. I would not recommend for that reason.
Segundo F. on
Good quick service. Both ends
juan p. on
everything work out fine for me
Jose N. on
Exelent service
Michael D. on
U-haul massively inconvenienced me by altering my pick up location on the day of pick up. This meant traveling 30 minutes out of my way for an in town rental. This last minute change resulted in my having to leave work early to accommodate u-haul. Both the pick up location and the customer service agent were not helpful and refused to be flexible In the future U-haul needs to better manage its equipment logistics so I can use my preferred pick up location
lisa j. on
Customer service is the worst I have ever seen. The general manager is the most disrespectful person to hold that kind position. I wonder how she became manager? She instigated an argument with me and another customer and almost got me physically harmed by a mentally ill man. I am moving my stuff from your facility. After 25 years plus of giving you my business, I will never come back to this location as long as this woman is working there. I will not recommend anyone to UHAUL again. I am so disappointed in the company. I am asking for whoever is in charge to please look at the video in the store on 6/13/19 11:15 -11: 45 a.m so they can see the behavior of your so called manager who represents your brand. It is a shame the way i have been treated by your employee. I hope some changes will be implemented, perhaps, customer service training. I hope you will give this situation the serious attention it deserves. If you need to reach out to me, I can be reached at 646-353-5802 Thank you,
Rudolph m. on
The staff at that location is so professional
Bessie F. on
The young lady handled everything very professionally.
Edgard I. on
There were men outside and I felt uncomfortable going in but since I needed to move I continued inside
raymond c. on
All was well, I bought 2 tie down straps and they broke the first use.
Nancy D. on
Well my daughter said that the girl behind the counter helping her looked tired and kept yawning but otherwise the truck was given to her quickly
Frank M. on
Vehicles must be rented with full tank. Warn customers if anything is not working like gas gauge meter. I had 2 break downs. At first I thought I had run out of gas even though there was no warning light. So I called for roadside assistance and I covered all costs. I put in gas and the meter was still in the same position. I drove for another 15 miles or so and the truck did the same thing just died. I called Uhaul roadside assistance and I was told that it had a problem with gas pedal. So the truck had to be towed. now Uhaul has charged me towing fees. Customers must be told up front the problem with the truck and they must be able to make a decision whether to go ahead with towing or not. I would be happy to discuss in detail how you can improve in person or on phone 443-470-0115
john d. on
Just need a few more employees to help out at the counter because I was waiting on line for a little while
JACQUELINE H. on
Clean the vehicles when they return immediately.
Dwight G. on
U Hall Moving Service is simply the Best. Cant complain regarding the fee that I think is reasonable. However, having another customer service at the Front Desk will help to speed up the process. That will be my only recommendation. Thank you for your service and your business. Helton Harrison
Leslie D. on
Poor customer service and horrible communication skills. Not very friendly and was quoted wrong mileage price.
Daniel A. on
You need to have more that one person in counter and should open on time
lisa l. on
I reserved my truck for 8:00 am, got there late and was told that if you’re not there at the schedule time,your rental goes to the next person. That information was never communicated to me when I reserved the truck.(if you’re late you lose your reservation) I had to come back the next day but was only given 6 hours of rental instead of the full 24 hours! Please let customers know this beforehand,because I was put in a horrible situation!
Linzola T. on
N/A. The staff was very personable and helpful made good use of their time based on customers needs. Best uhaul experience ever!
Gary P. on
The location is fine. The staff is helpful (truck staff) and they have a good amount of vehicles. The app is absolutely horrendous though. It needs a major overhaul.
STEPHEN A. on
Proper training for the manager and receptionist on how to treat and retain customers. They are very rude especially the manager and don't care losing clients. They keep chatting away when serving customers. When you have a problem they direct you to their office in Arizona for you to make phone calls yourself to resolve it rather than them taking charge and looking into it. Pretty useless especially the manager.
Jeannie G. on
The from desk ladies in the morning super nice. Equipment at this location not great. Bringing back equipment in the afternoon sucked the guys taken back the car was rude! I ask to pay inside he insisted I pay with my card with him and ask to see my debit card. He didn’t give me a receipt. I would like a refund!
Diana R. on
More people checking in and out. Otherwise it was a good experience
juan b. on
Truck wiring were broken and truck left me in the streets it broke down and original location didnt even have a truck for me .. total disaster..
Daisy M. on
The system was down and I had to wait on line about 40 minutes. I was not happy about that. People were leaving.
Dorene G. on
I found the staff to be very efficient, and professional. I have used this location in the past, and have always been satisfied. Wouldn't go anywhere else.
Juan M. on
Had a good experience with customer service rep at location.
RASHIDA P. on
This is my go to Uhaul of every move I make they are wonderful always pleasant staff and the owner was faboulus with us Thanks again for another sucessful Move !!!! A++++
Gary D. on
The App didn't really work. And the staff encouraged me to just go through the normal check in/check out process
Milagros K. on
Employers were very polite..had a really good experience. will continue to rent from this location...Thank you
trish s. on
None
Dolores R. on
Everything was fine. Quick, efficient and friendly. No problems before or after this encounter.
sharlene c. on
Keep up the good work, I was very pleased with the staff and service you gave me. Thank you.
Williams C. on
They gave me a truck that couldn't open the. Window of driving side and. The side mirror was shaking alot
Rafael E. on
The bins were dirty they had hair on them and dust I had to clean all of them with clorox wipes ,they else have labels that were used from another pereon when they move It state that the bins were suppose to be clean when return but this were not clean at all
Jason R. on
Lisa was awesome and so helpful. Great staff excellent service.
Erika C. on
At your White Plains location the woman that helped me was knowledgeable and very quick. We also discovered we had the same birth year and month & same day...I thought that was so interesting anyway she gave great service.
dioris m. on
People that work there know where they put the car and the keys
CHRISTIAN E. on
Car trailer had no brakes and I went from New York to Florida it was a bad Experience traveling with no brakes on the trailer get better mechanics the your machanic at the New York location said the this trailer was good to go wrong
DAVID S. on
Fix the software to rent trailers Clerk had issues w III the the software or computer at location
paul s. on
I have rented a few times in the past but this time I could not because your policy has changed and now a smart phone is required of which I do not posses and so now I will have to take my business elsewhere.
Lauriette W. on
There is no parking for customers vehicles when renting trucks so renting a truck is stressful. Customers should be allowed to park their vehicles when alternate side street parking is in effect. This is the main reason I don’t like going to this location.
Charles B. on
Little creepy with all the guys looking for work right outside the door. Little intimidating. But all and all Great service from the Desk to Drop off!!!!
german s. on
Hi , just on the Auto Transport need too Mount a spare tire on the Auto Transport because I waited for the repair service over 4 hours on local road where cars come off a ramp 95 North and Gunhill Rd . in the Bronx .l got the service I was insured with the Auto Transport but needed a spare tire on Auto Transport it makes sense too carry a spare tire on the Auto Transport . Thank you for great service and staff was great and polite awesome service , Thank you GS USMC , Retired .????????????????
Terri N. on
Customer service is horrible, I was not fully informed and unaware of their policies. I called in and was transferred to five different people who couldn’t or wouldn’t help me consisting of someone from The actual location, then a centralized customer service department then to a sales representative and then back to customer service. I called back only to be told again what the policy is after the fact. So I called the main customer service got transferred and then was told I couldn’t make my payment because their system was closed out for the day!! Unbelievable
jermaine f. on
Was Excellent as all time .
JUAN M. on
Everything is good.
grace M. on
The staff were friendly and professional.
Carlos N. on
The assistant moving center manager, Nordialee Gordon is a well rounded employee. Norialee is extremely knowledgeable in her capacity as manager and very helpful. Thanks for the great service.
BOLA M. on
There should be a separate line for people who did express check in online.
Raymond W. on
They really need to improve on their customer service.
NELSON C. on
A little pricey
Adrienne S. on
The checkout process was not what I expected I have been to other locations Home Depot for instance and all you had to do was come in with your reservation and you will check right out. As far as checking back in that was a whole nother experience this taking pictures and that just it just I would never use you whole again. No I would not recommend anybody for U-Haul
SHUSHAUNNA B. on
The staff were great.
Diagenes s. on
Y ey thenkyou
ALEXANDRA V. on
Thank you....
TYRONE B. on
Even though the offices were closed, there were signs clearly visible with directions on where to drop off keys and the return area was accessible, as I was worried about parking.
CHET B. on
They are Poole outside hanging out and harassing the customers for work
KINGSLEY A. on
The staff were all helpful
LUIS H. on
I would like to be taken on consideration as a regular customer with the change . Do to the back door lock was not working properly and I tell one of the worker before I start driving. The rest was ok including The jund lady that takes care me she was a beautiful person.
Todd D. on
Everything was great....I had no issues
Laura L. on
lack of workers and workers seem like they have attitudes. it seemed as they were doing me a favor. They were on their cells phones while tending to customers. when you are in the customers sales business you need to focus on the customers needs.
Troels E. on
Easy drop off, efficient.
Leslie C. on
Before cancelling a customers appointment for not picking it up at the scheduled time. Make a courtesy call to customer to confirm if their on the way or not.
Carlos J. on
without an appointment I walked in around 8am was done within 15min & on my way to help my buddy move drop off was smooth also!
Laton S. on
nice and courteous staff.
jose m. on
The costumer representative are very bedevil and get to much problems they not make easy for to do and finish everything good.
DAVID C. on
Reduce the price per mileage .
Gregory N. on
The seats can be vacuumed.
ANDREW M. on
The truck was empty of trash and other visible items. However the floor of the interior could be cleaner. The customer service was excellent though.
ALEX A. on
Great customer services and the ladies are very pleasant and beautiful
dasha o. on
There are to many people standing outside the U-haul location asking if people need help that don’t work for the U-location. Then on top of that one of the West Indian male workers is rude. He doesn’t know how to talk to people. He needs to work on his customer service skills. I will not recommend anyone to this location and I won’t be coming back either.
ELIZABETH R. on
After hours dropoff signs needs to be clearer especially when the website link doesn't work properly.
juan t. on
shorter lines
adam m. on
The guy who hooked up the trailer checked the tires and fixed a light. I wish I knew his name, he deserves recognition!
verley e. on
Line took forever and the gas wasnt even where it was supposed to be
Una P. on
Don’t know about costumer but for me overall was good friendly workers
MIGDALIA C. on
Very happy with the service I received. Staff was very friendly and helpful. They explained everything which was wonderful, no surprises or hidden rules! Major thumbs up to them!!!
AMIT B. on
I was told one price but charged differently
Frances E. on
First the transmission wasn’t in very good condition The door hatch got stop opening & closing Then the truck was filthy & I returned it cleaner than I rented it. They need better management over equipment, I would never recommend this facility. Due to unfortunate circumstances I only drove it less than a mile & returned it with fear of transmission stalling. Terrible unkept truck 17”
EMMANUEL T. on
The driver side seat was not positioned well enough to drive., instead it’s like squatting rather than sitting
NIBAL P. on
Waited almost 30min to pick up an "express checked in" trailer. Only one employee at the counter for 5 customers.. (mind you some customers need time to explain things such as mileage, insurance, deposits, gas) . 1st and last time at this location. Returning to the Uhaul at Bruckner blvd instead for next time !
Sammi Joe M. on
N/A
David G. on
Need additional person to handle fulfilling and handling the phone at the same time. Everyone was courteous and helpful.
juan n. on
Todos muy bien no hay queja excelente
Angel V. on
Lower the prices on the mileage please
Daniel W. on
Easy and very convenient only issue was signing off the miles but I spoke to customer service anyway
DANIEL R. on
Customer service is poor. Employees are rude and act like you need them. Meanwhile customers are paying for the service. Employees take there time and don't care about you. Will never use this u haul again.
Michael K. on
The service of the workers was very very poor and they were on their phones off the time I was there,...they need to improve.
Efrain R. on
Very unprofesional, no confidence about customer information. Prices are to high and there is no customer service all they care is about the money and thats it.
krystal r. on
they do not answer the phones or help customers on the phone you have to go in person... other than that it's a great store
Josedna R. on
Worst staff and location ever
Josedna R. on
Worst location ever!
MARCUS H. on
faster service
EVERTON S D. on
Employ more personnel to have a quicker turn over customer service. My wait on Friday was over 30 minutes.
Saul R. on
Solo un pequeño comentario sin ninguna intención solo que trate de entregar el vehículo en terminar de la 230 Manhattan ellos me atendieron muy amable y me informaron que debía entregar el vehículo en el Bronx
Hepburn W. on
Customer service is slow
anthony m. on
Nothing
ANDRE C. on
The system tried to charge me for fuel , even though I refuel more than what was required
Charlando G. on
The level of service was great for my first experience
Daniel H. on
Patience to the one who's renting the vehicle not to be Rush when asking questions just be more polite an interested in the person that's renting the U-Haul
Varann C. on
Talk about additional equiptment the features and purpose.
Sylvester A. on
Satisfied with the service .
Edgar S. on
Customer service was excellent. The desk stafff are great!
edward r. on
Considering that i needed a truck within a half hour , the service was excellent from beginning tonend. Thank you Ed
Carlos M. on
Having everything on the phone is annoying. What if the customer doesnt have a phone?
Michele R. on
Janelle was very nice
KINGSLEY A. on
The staff was friendly and helpful. I will go back if I need another service and recommend friends and relatives too.
Katrina G. on
This location charged me for a truck and when I went outside to have the truck released to me, the attendant noticed the wrong truck was on the paperwork. He went inside to switch the information and failed to tell me that they were going to refund my card and recharge me with the new truck information. When I checked my back account the next day, I noticed that this uhaul location charged me three times. I looked through my paperwork/receipts again and noticed i only received one refund receipt. After a call to customer service, there are in fact two refunds going to be sent back to me after 3-5 days. Again I was not aware of the two refunds, and now I am out $300 from my account. I found this to be extremely unprofessional and misinformative. I do not appreciate someone running my credit card without my authorization and I was standing out in the cold waiting for them to fix their mistake.
Lucien R. on
The manager and her staff's is always welcoming and understanding.
Veronica S. on
The reminders were thoughtful so that my bills were paid. It was free from mice and riches that’s the best thing. Thank you
ALLAN F. on
Good service
Ericka B. on
The customer service at the White Plains road location is number one. They are patient and accommodating. Courteous and kind. I appreciate my experience with this office. The manager is great!
NELSON F. on
Miss manager Brunilda and staff members they help me a lot thanks for this wonderful staff they care they know my name 👍 job thanks U-haul
DANNY R. on
N
Marcia J. on
It would have been more convenient for me if store hours were extended on Sundays. Otherwise, I was pleased with my unit and this location.
KEVIN E. S. on
I find this U Haul facility to be well managed and met my expectations. However a heavy item and the nine steps leading to the space prevented me from storing a slate top pool table.
Dusan G. on
Well managed and maintained facility in a rough neighborhood. Friendly and helpful personnel.
Luz R. on
Excellent customer service !! Keep it up that attracts customers
Dilone A. on
it was a good expieriance staff people wAs very helpful
Atelano P. on
Na