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CATHERINE V.Customer Reviews for U-Haul Moving & Storage at Bronx Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
None at this time.
NELSONEDGARDO M.I did not put back gas can u send me the remains of my balance
WINSTONHERMAN R.This is the only u-haul that I use. Their vans are well maintained and the customer service reps are fast, efficient, and polite. Would recommend to a friend.
LENYSEE L.My experience was great the staff really helped me out and I really appreciate all they did
JANIELA C.The trailer did not work right then it wouldn't go up or down.
EFRAIN JR A.MORE HELP AT THE FRONT DESK.
MAJOR D.Staff need to monitor levels of customers needing service and staff the site accirdingly. On the day I rented only 1 sales assistant was working leading to a long wait
SHERONYVONNE H.Good
Estephany V.Good customer service
ONYEDIKACHIEMMAN O.The rubber in the window was broken and it started raining heavy. My whole left side got drenched. Not a pleasant experience. I was driving with wet clothes
SHEVONNEN C.Stop over pricing your customers , after paying renter fees of a truck, you take money from my again and again with out my authority , your customer is the worst in the country, they will answer my calls and put me on hold for an hour answer the call again and put me back on hold again and again
Tijan T.Van shudders, vibrates when braking, possible warped brake rotors. Would recommend servicing vehicle brakes more consistently.
Luis V.Receipt for last usage
JOSEPH JR H.Stop overcharging for time especially when the checkout staff is very slow
CHRISTOPHER G.The truck was dirty. I complained about it. The store rep said it was ok. I complained to a manager, they insisted the vehicle was clean. The check engine light came on once I got on the highway. The vehicle was shaking and and the brakes were faulty. My reservation was for 24 hours. I returned the vehicle in less than 2 hours. They charged me for a full day. This was my third reservation in two days.
Christopher S.This costumer attended us excellently
Sergia S.No comment.
CYNTHIA I C. | Overall ExperienceFast,easy,peaceful,very helpful not just the workers also the ppl in the community
Jose V.Thanks for the great service
KEVINC C.Very good no comment
ERICKEUGUE Y.Explain the different options available.
Yolounda B.I haven't received my receipt that was to be emailed from this location. So, I am no happy about that.
PHEONIXL H.The waiting time for return check-in was a little lengthy but it looked like they were shorthanded. Overall, I was happy with the service provided.
WALTERDENNIS A.Great location, fast customer service and clean vans
TIFFANYDAMALLI B.Always a pleasant experience, thank you.
Janelle B.It seems your company is genuinely lacking in the proper presentation, business etiquette, and customer service skills. It comes that your customer service reps are more driven by profit rather than customer care. I found my overall experience to be most horrible, and I hope that another company steps into the limelight so I never have to use your services again.
KENYAR M.The staff was friendly and courteous. They went above and beyond to assist me and make my experience pleasant. I have used this location before, and I will continue to use this location. I recommend this Uhaul to everyone.
Saree P.Quick and efficient
Carlos R.Slow check out
Joseph K.Although you have to ask the employees for help (why do they think they're there?!), once you do, they are efficient. One problem is the vagrants who seem to hang out in the lot all day long, but I don't think the uhaul employees can be expected to police them.
PHILLIPC P.Customer services was great.
alin J.Not happy at all left my wedding ring in the van and when I called about no one was able to help me the gentleman that check it in had taken it
ANTHONY W.If you need anything they will assist you I love them
CHARLES S.Need to do a way better job of cleaning ,the interior cab especially !
RUDY B.None at this time
BERNARDM JR W.I did not received my bill in my e-mail Never got it jccruz25@hotmail.com
JUAN CARLOS C.Have two lines, one for rental returns and one for rentals of vans and other services.
ALICEM A.Less Wait time wen returning
Evan H.My son who is a mechanic drive through truck said it was not well maintained.
June S.I couldnt see out the windshield it was so dirty and the truck had a transmission shifting issue,
Miguel B.Great experience. No issues and Customer service was great!
james D.perfect solution and fast and perfect service
BESIM S.Everything was grated...one subsection is maybe have some strap on the cargo van and have a lift to be able to carry heavy things in the van insteadof lifting
Maria P.Thank you and keep up the good work.
PA F.You perfect
OLUSEGUN IBUKUN O.ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘
SUAD C.On my case the store was about to close so I stop and rent the truck but I did not have and other person to drive my car I have to fin a place to park out side until a drop off the my car . Than take it. If you can have a are where can be park for a few minutes will be great to everyone
PEDRO B S.Clearly specify that checking in late night drop offs online can only be done while standing in front of the facility only.
GARY V.Excelente
RAFAELA F.The Guy the person who gave me the ban was very disrespectful and was not polite
MELVIN G.Great service, ready when I arrived
EGON W.Give the employees better working solutions that are faster and more efficient. I had a 9am pickup time, I arrived @8:55 and left the yard @9:45am. I did do online checkin.
Desmond T.When calling a store they claimed customer service answers not the store, on the phone they reserved one thing for us, once we got to the store we were told they didn't have it and couldn't help us. Horrible experience!
Miguel R.The process was real simple and straight forward.
STEVES C.It Was Good...
VINCENT V. | Overall ExperienceGracias por dar tantas soluciones a las necesidades que surgen de una mudanza👍
Alfonso E. | First ImpressionsThe service was good , but the manager wasn’t she was rude.
Diana A. | First ImpressionsOverall experience was great, but the monthly rate was expensive for me. Kept getting charged late fees every month.
Khyl S. | Overall ExperienceI'd waited almost a full hour for one transaction to go through also was denied access to uhaul storage during storage hours which would be unnecessary mileage fees charged.
JUNITA S. | First ImpressionsThe facility is spotless, safe and secure.
Linda E. | Overall ExperienceGood service
Mark H C. | First ImpressionsRoaches and dead mice,there. Bruñida was a superbitch at every turn. The only good thing is that I'm out of there,thank Black Jesus!
DARRYL W. | Overall ExperienceAlways a pleasure doing briskness at this location .
Ericka B. | Overall ExperienceStaff needs some training on Uhaul processes.
CHARLES A. | First ImpressionsNot the first time using Uhaul, but no doubt is the worst experience ever, up front price changed, and then, after returning the truck the same day, I received a message with a balance due UNHAPPY
Carla H. | First ImpressionsEverything he was very goo except when they dont cancel my storage and they asme for my payment but your fixed so he was very good
Maria V. | Overall ExperienceThe lady at the front desk was so helpful and very informative. Super nice and with a smile on her face. She made me feel so warm and welcome.
DAMARIS V. | First ImpressionsReally Bad lack of U-Haul Management and Staff members at this facility Equals bad Service for New Customers. This place needs help.
RAFAEL T. | First ImpressionsThe salespersons both here and in South Carolina were exceptionally kind.
Cheryl S. | First ImpressionsExcellent customer service. U-Haul knows how to take care of all my moving needs!
Alexis A. | Overall ExperienceThe manager and staff where well trained and very nice.
KEVIN C. | Overall ExperienceI rate it poor only because of the manager. The general manager at this location is the most disrespectful person i have encountered in a business place. I would not recommend for that reason.
lisa j. | Overall ExperienceThe young lady handled everything very professionally.
Bessie F. | First ImpressionsA little pricey
NELSON C. | Overall ExperienceThe staff were great.
SHUSHAUNNA B. | First ImpressionsThe staff were all helpful
KINGSLEY A. | Overall ExperienceGreat customer services and the ladies are very pleasant and beautiful
ALEX A. | First ImpressionsVery unprofesional, no confidence about customer information. Prices are to high and there is no customer service all they care is about the money and thats it.
Efrain R. | Overall ExperienceWorst staff and location ever
Josedna R. | Overall ExperienceThe staff was friendly and helpful. I will go back if I need another service and recommend friends and relatives too.
KINGSLEY A. | First ImpressionsThe manager and her staff's is always welcoming and understanding.
Lucien R. | Overall ExperienceThe reminders were thoughtful so that my bills were paid. It was free from mice and riches that’s the best thing. Thank you
Veronica S. | Overall ExperienceGood service
ALLAN F. | First ImpressionsThe customer service at the White Plains road location is number one. They are patient and accommodating. Courteous and kind. I appreciate my experience with this office. The manager is great!
Ericka B. | ReservationMiss manager Brunilda and staff members they help me a lot thanks for this wonderful staff they care they know my name 👍 job thanks U-haul
NELSON F. | Overall ExperienceN
DANNY R. | Overall ExperienceIt would have been more convenient for me if store hours were extended on Sundays. Otherwise, I was pleased with my unit and this location.
Marcia J. | Overall ExperienceI find this U Haul facility to be well managed and met my expectations. However a heavy item and the nine steps leading to the space prevented me from storing a slate top pool table.
KEVIN E. S. | Overall ExperienceWell managed and maintained facility in a rough neighborhood. Friendly and helpful personnel.
Dusan G. | Overall ExperienceExcellent customer service !! Keep it up that attracts customers
Luz R. | Overall Experienceit was a good expieriance staff people wAs very helpful
Dilone A. | Overall ExperienceNa
Atelano P. | Overall Experience