Customer Reviews for U-Haul Moving & Storage at Bronx Park

6458 reviews

2800 White Plains Rd   Bronx, NY 10467
(N Of Allerton Ave)

(718) 515-6262

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(718) 515-6262

2800 White Plains Rd
Bronx, NY 10467
(N Of Allerton Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CATHERINE V. 
Rating:
5.0

None at this time.

NELSONEDGARDO M. 
Rating:
5.0

I did not put back gas can u send me the remains of my balance

WINSTONHERMAN R. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

This is the only u-haul that I use. Their vans are well maintained and the customer service reps are fast, efficient, and polite. Would recommend to a friend.

LENYSEE L. 
Rating:
5.0

My experience was great the staff really helped me out and I really appreciate all they did

JANIELA C. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A S. 
Rating:
4.0

The trailer did not work right then it wouldn't go up or down.

EFRAIN JR A. 
Rating:
5.0

MORE HELP AT THE FRONT DESK.

MAJOR D. 
Rating:
4.0

Staff need to monitor levels of customers needing service and staff the site accirdingly. On the day I rented only 1 sales assistant was working leading to a long wait

SHERONYVONNE H. 
Rating:
4.0

Good

Estephany V. 
Rating:
5.0

Good customer service

ONYEDIKACHIEMMAN O. 
Rating:
5.0

Customer did not leave a comment.

YVONNES T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT I. 
Rating:
5.0

Customer did not leave a comment.

ATHENA DANGI C. 
Rating:
1.0

The rubber in the window was broken and it started raining heavy. My whole left side got drenched. Not a pleasant experience. I was driving with wet clothes

SHEVONNEN C. 
Rating:
5.0

Customer did not leave a comment.

SYLVESTERJ G. 
Rating:
5.0

Customer did not leave a comment.

Adrian R. 
Rating:
5.0

Customer did not leave a comment.

DEVER R B. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO J. 
Rating:
1.0

Stop over pricing your customers , after paying renter fees of a truck, you take money from my again and again with out my authority , your customer is the worst in the country, they will answer my calls and put me on hold for an hour answer the call again and put me back on hold again and again

Tijan T. 
Rating:
3.0

Van shudders, vibrates when braking, possible warped brake rotors. Would recommend servicing vehicle brakes more consistently.

Luis V. 
Rating:
5.0

Customer did not leave a comment.

Rafael F. 
Rating:
5.0

Receipt for last usage

JOSEPH JR H. 
Rating:
3.0

Stop overcharging for time especially when the checkout staff is very slow

CHRISTOPHER G. 
Rating:
1.0

The truck was dirty. I complained about it. The store rep said it was ok. I complained to a manager, they insisted the vehicle was clean. The check engine light came on once I got on the highway. The vehicle was shaking and and the brakes were faulty. My reservation was for 24 hours. I returned the vehicle in less than 2 hours. They charged me for a full day. This was my third reservation in two days.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETHY P. 
Rating:
5.0

Customer did not leave a comment.

EFRAINAJ V. 
Rating:
5.0

This costumer attended us excellently

Sergia S. 
Rating:
5.0

No comment.

CYNTHIA I C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CALANDRAPAULETTE B. 
Rating:
5.0

Fast,easy,peaceful,very helpful not just the workers also the ppl in the community

Jose V. 
Rating:
5.0

Customer did not leave a comment.

BASSAM J. 
Rating:
4.0

Customer did not leave a comment.

KEON B. 
Rating:
5.0

Thanks for the great service

KEVINC C. 
Rating:
5.0

Customer did not leave a comment.

JOSEA P. 
Rating:
5.0

Customer did not leave a comment.

LUISGONZALO P. 
Rating:
5.0

Very good no comment

ERICKEUGUE Y. 
Rating:
5.0

Customer did not leave a comment.

GEORGEALEXANDER G. 
Rating:
3.0

Explain the different options available.

Yolounda B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINEANNA W. 
Rating:
2.0

I haven't received my receipt that was to be emailed from this location. So, I am no happy about that.

PHEONIXL H. 
Rating:
5.0

The waiting time for return check-in was a little lengthy but it looked like they were shorthanded. Overall, I was happy with the service provided.

WALTERDENNIS A. 
Rating:
5.0

Customer did not leave a comment.

LAUREN O. 
Rating:
5.0

Customer did not leave a comment.

INNOCENT N. 
Rating:
5.0

Great location, fast customer service and clean vans

TIFFANYDAMALLI B. 
Rating:
5.0

Customer did not leave a comment.

Kirkland W. 
Rating:
3.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Always a pleasant experience, thank you.

Janelle B. 
Rating:
1.0

It seems your company is genuinely lacking in the proper presentation, business etiquette, and customer service skills. It comes that your customer service reps are more driven by profit rather than customer care. I found my overall experience to be most horrible, and I hope that another company steps into the limelight so I never have to use your services again.

KENYAR M. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

The staff was friendly and courteous. They went above and beyond to assist me and make my experience pleasant. I have used this location before, and I will continue to use this location. I recommend this Uhaul to everyone.

Saree P. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Quick and efficient

Carlos R. 
Rating:
5.0

Slow check out

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

GENY I. 
Rating:
4.0

Although you have to ask the employees for help (why do they think they're there?!), once you do, they are efficient. One problem is the vagrants who seem to hang out in the lot all day long, but I don't think the uhaul employees can be expected to police them.

PHILLIPC P. 
Rating:
5.0

Customer services was great.

alin J. 
Rating:
1.0

Not happy at all left my wedding ring in the van and when I called about no one was able to help me the gentleman that check it in had taken it

ANTHONY W. 
Rating:
5.0

If you need anything they will assist you I love them

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

LUISA R. 
Rating:
3.0

Need to do a way better job of cleaning ,the interior cab especially !

RUDY B. 
Rating:
4.0

None at this time

BERNARDM JR W. 
Rating:
5.0

Customer did not leave a comment.

JOSERICARDO L. 
Rating:
4.0

I did not received my bill in my e-mail Never got it jccruz25@hotmail.com

JUAN CARLOS C. 
Rating:
5.0

Have two lines, one for rental returns and one for rentals of vans and other services.

ALICEM A. 
Rating:
4.0

Less Wait time wen returning

Evan H. 
Rating:
5.0

Customer did not leave a comment.

Ricardo G. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH III F. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER G. 
Rating:
5.0

Customer did not leave a comment.

Rebeca V. 
Rating:
3.0

My son who is a mechanic drive through truck said it was not well maintained.

June S. 
Rating:
3.0

I couldnt see out the windshield it was so dirty and the truck had a transmission shifting issue,

Miguel B. 
Rating:
5.0

Great experience. No issues and Customer service was great!

james D. 
Rating:
5.0

Customer did not leave a comment.

EBONYC E. 
Rating:
5.0

perfect solution and fast and perfect service

BESIM S. 
Rating:
4.0

Customer did not leave a comment.

DAIMEONMORICE C. 
Rating:
5.0

Everything was grated...one subsection is maybe have some strap on the cargo van and have a lift to be able to carry heavy things in the van insteadof lifting

Maria P. 
Rating:
5.0

Customer did not leave a comment.

Rooambert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANELLEJ G. 
Rating:
5.0

Thank you and keep up the good work.

PA F. 
Rating:
5.0

Customer did not leave a comment.

MOHAMEDA A. 
Rating:
3.0

Customer did not leave a comment.

calvin S. 
Rating:
5.0

You perfect

OLUSEGUN IBUKUN O. 
Rating:
5.0

👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

SUAD C. 
Rating:
1.0

Customer did not leave a comment.

RAFAEL A. 
Rating:
5.0

On my case the store was about to close so I stop and rent the truck but I did not have and other person to drive my car I have to fin a place to park out side until a drop off the my car . Than take it. If you can have a are where can be park for a few minutes will be great to everyone

PEDRO B S. 
Rating:
5.0

Clearly specify that checking in late night drop offs online can only be done while standing in front of the facility only.

GARY V. 
Rating:
5.0

Excelente

RAFAELA F. 
Rating:
4.0

The Guy the person who gave me the ban was very disrespectful and was not polite

MELVIN G. 
Rating:
5.0

Customer did not leave a comment.

THEODORAE H. 
Rating:
5.0

Customer did not leave a comment.

Tyrone F. 
Rating:
5.0

Great service, ready when I arrived

EGON W. 
Rating:
3.0

Customer did not leave a comment.

William A. 
Rating:
4.0

Give the employees better working solutions that are faster and more efficient. I had a 9am pickup time, I arrived @8:55 and left the yard @9:45am. I did do online checkin.

Desmond T. 
Rating:
1.0

When calling a store they claimed customer service answers not the store, on the phone they reserved one thing for us, once we got to the store we were told they didn't have it and couldn't help us. Horrible experience!

Miguel R. 
Rating:
4.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

The process was real simple and straight forward.

STEVES C. 
Rating:
5.0

Customer did not leave a comment.

BERNARDOJ A. 
Rating:
5.0

Customer did not leave a comment.

VICTOR LAMARK C. 
Rating:
5.0

It Was Good...

VINCENT V.  |  Overall Experience 
Rating:
5.0

Gracias por dar tantas soluciones a las necesidades que surgen de una mudanza👍

Alfonso E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nefize B.  |  Overall Experience 
Rating:
4.0

The service was good , but the manager wasn’t she was rude.

Diana A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VARAHN C.  |  Overall Experience 
Rating:
5.0

Overall experience was great, but the monthly rate was expensive for me. Kept getting charged late fees every month.

Khyl S.  |  Overall Experience 
Rating:
3.0

I'd waited almost a full hour for one transaction to go through also was denied access to uhaul storage during storage hours which would be unnecessary mileage fees charged.

JUNITA S.  |  First Impressions 
Rating:
5.0

The facility is spotless, safe and secure.

Linda E.  |  Overall Experience 
Rating:
5.0

Good service

Mark H C.  |  First Impressions 
Rating:
2.0

Roaches and dead mice,there. Bruñida was a superbitch at every turn. The only good thing is that I'm out of there,thank Black Jesus!

DARRYL W.  |  Overall Experience 
Rating:
5.0

Always a pleasure doing briskness at this location .

Ericka B.  |  Overall Experience 
Rating:
3.0

Staff needs some training on Uhaul processes.

CHARLES A.  |  First Impressions 
Rating:
2.0

Not the first time using Uhaul, but no doubt is the worst experience ever, up front price changed, and then, after returning the truck the same day, I received a message with a balance due UNHAPPY

Carla H.  |  First Impressions 
Rating:
5.0

Everything he was very goo except when they dont cancel my storage and they asme for my payment but your fixed so he was very good

Maria V.  |  Overall Experience 
Rating:
5.0

The lady at the front desk was so helpful and very informative. Super nice and with a smile on her face. She made me feel so warm and welcome.

DAMARIS V.  |  First Impressions 
Rating:
1.0

Really Bad lack of U-Haul Management and Staff members at this facility Equals bad Service for New Customers. This place needs help.

RAFAEL T.  |  First Impressions 
Rating:
5.0

The salespersons both here and in South Carolina were exceptionally kind.

Cheryl S.  |  First Impressions 
Rating:
5.0

Excellent customer service. U-Haul knows how to take care of all my moving needs!

Alexis A.  |  Overall Experience 
Rating:
5.0

The manager and staff where well trained and very nice.

KEVIN C.  |  Overall Experience 
Rating:
1.0

I rate it poor only because of the manager. The general manager at this location is the most disrespectful person i have encountered in a business place. I would not recommend for that reason.

lisa j.  |  Overall Experience 
Rating:
5.0

The young lady handled everything very professionally.

Bessie F.  |  First Impressions 
Rating:
3.0

A little pricey

NELSON C.  |  Overall Experience 
Rating:
5.0

The staff were great.

SHUSHAUNNA B.  |  First Impressions 
Rating:
5.0

The staff were all helpful

KINGSLEY A.  |  Overall Experience 
Rating:
5.0

Great customer services and the ladies are very pleasant and beautiful

ALEX A.  |  First Impressions 
Rating:
2.0

Very unprofesional, no confidence about customer information. Prices are to high and there is no customer service all they care is about the money and thats it.

Efrain R.  |  Overall Experience 
Rating:
1.0

Worst staff and location ever

Josedna R.  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful. I will go back if I need another service and recommend friends and relatives too.

KINGSLEY A.  |  First Impressions 
Rating:
5.0

The manager and her staff's is always welcoming and understanding.

Lucien R.  |  Overall Experience 
Rating:
4.0

The reminders were thoughtful so that my bills were paid. It was free from mice and riches that’s the best thing. Thank you

Veronica S.  |  Overall Experience 
Rating:
5.0

Good service

ALLAN F.  |  First Impressions 
Rating:
5.0

The customer service at the White Plains road location is number one. They are patient and accommodating. Courteous and kind. I appreciate my experience with this office. The manager is great!

Ericka B.  |  Reservation 
Rating:
5.0

Miss manager Brunilda and staff members they help me a lot thanks for this wonderful staff they care they know my name 👍 job thanks U-haul

NELSON F.  |  Overall Experience 
Rating:
2.0

N

DANNY R.  |  Overall Experience 
Rating:
4.0

It would have been more convenient for me if store hours were extended on Sundays. Otherwise, I was pleased with my unit and this location.

Marcia J.  |  Overall Experience 
Rating:
5.0

I find this U Haul facility to be well managed and met my expectations. However a heavy item and the nine steps leading to the space prevented me from storing a slate top pool table.

KEVIN E. S.  |  Overall Experience 
Rating:
5.0

Well managed and maintained facility in a rough neighborhood. Friendly and helpful personnel.

Dusan G.  |  Overall Experience 
Rating:
5.0

Excellent customer service !! Keep it up that attracts customers

Luz R.  |  Overall Experience 
Rating:
3.0

it was a good expieriance staff people wAs very helpful

Dilone A.  |  Overall Experience 
Rating:
3.0

Na

Atelano P.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top