Customer Reviews for U-Haul Moving & Storage at Broward Blvd

Rating:

5.0

Service was on time, professional & friendly.

Rating:

5.0

The lady we dealt with was very helpful she deserves a raise give her one.

Rating:

1.0

The tire sensor was on. They told me it was fine. I had a severe blowout on the highway that could have killed me if I hadn't been on a ramp. There was a nail in the tire. The blowout shredded the tire, damaged the rim and the sensor. All because they told me to ignore a light when I picked up the vehicle.

Rating:

5.0

Customer service was good. I was taken care properly.

Rating:

3.0

My day moving was eventful and the truck had every light come on from the battery to the gas cap to the truck skip as if it was going to cut off! Plus, on the day of receiving the truck, check off link would not work on my phone, but it did on my son's phone and we got that taken care of finally yet, the paperwork from the lady at the desk would not print even though she tried hard to fix the problem, but to no avail. Then, after a personal eventful day of returning the truck, I had to be late. However, I returned the truck in the same condition that I received it, except the attendant said I did not fill the tank to where it was before. I didn't argue; I will speak with the manager on Monday.

Rating:

5.0

Great

Rating:

5.0

great staff, friendly ladies. the trucks front tire needed air according to the trucks screen. fast checking out at return, overall very satisfied

Rating:

2.0

I provided all information needed online already, including a copy of my driver license. There were three ladies working there and no other customers, but it took 25 minutes to get the papers ready. They preferred to eat and chat than focusing on me, the only client there. Really bad service at this location.

Rating:

5.0

Everything was fast and easy

Rating:

4.0

The people that welcome you are very friendly and go up Above the call of duty when welcoming you and they did a great job of getting me in to the shop to put a trailer hitch on my truck which was very nice

Rating:

5.0

It was fast easy and associates that helped us out was very nice very professional we really appreciate it truck just wasn't clean and inside other than that all was good.

Rating:

4.0

The truck was new and excellent, but the trailers tires were severely deflated by 15 lbs. Tires were down to 50lbs whenever they're supposed to be 65lbs. And the inspection sticker on the trailer was super old. Truck was great though.

Rating:

1.0

The rigjht taillight was very dim and could barely be seen and could not exchange because it was only 4×6 they had. It took 22 minutes from the time I paid and 2 trips back into store to get any help to put on trailer. I was tried to be charged extras 2x and I had to keep asking why was the bill higher than my internet website.

Rating:

4.0

Inside the service was quick and great, outside when I returned the van the service as good, but they were more focused on who's driving who's car and cleaning what looks like their own car. But overall, it's a great place, this is ALWAYS where I come to rent my trucks.

Rating:

1.0

Changed my drop off without asking me after I already had the equipment.

Rating:

5.0

Everyone was super nice….especially the young man who helped me. He has amazing customer service, my teenagers were acting up and being super side tracking and he had all the patience and even kept me calm during the whole process. What I love about my experience besides my young friend was the fact I could not only leave my vehicle there but I could return the van after hours and leave the key in a drop box. That is so helpful. Saved me from having to rent it again the next day. AND my vehicle was still there safe and sound when we returned, which I was a little nervous about. Will definitely go back to them always. I hope I always get the same young man he was absolutely amazing at his job. He should definitely move up and beyond if he so wishes but definitely a raise!!!!! Thank you for making a very stressful day that much less stressful 😊

Rating:

3.0

Very run down, trash and debris everywhere in the lot

Rating:

4.0

The gentleman in the yard who helped me connect the trailer to my vehicle was extremely polite and courteous ! He was also there when I returned it. He made it a pleasure

Rating:

4.0

May sound cheap but the littlest fees add up quick

Rating:

4.0

The customer service team was welcoming. The rental experience smooth and easy.

Rating:

1.0

I received 2 broken trucks, the first truck brakes was bad and had to return the keys back. The second truck was dripping rain water inside the cab part. I had rented the truck for 2 days. I had to return the truck back earlier because of the problems.

Rating:

5.0

Employees are very much looking forward to working with great customer service 😀 👍 I rent a truck every Saturday to get around town,

Rating:

5.0

I have a gréât Day with it thé truck was excellent

Rating:

5.0

Very easy drop off. Big location, very clean, kind and simple to do.

Rating:

5.0

Late check in would be nice .

Rating:

3.0

There is no enough staff in the morning, plus the owner is playing with the computer while you have one customer service agent and 4 people in line.

Rating:

4.0

It was just quite a distance from the other locations near me. The lot was also flooded so I was not able to look at the trailer. Young men hooked it up with wading boots. They were very helpful and friendly and there was no issue with the trailer at all. The reservation process was a bit messed up. I ordered a 6x12 and there were multiple calls about a 5x8 which I believe is the reason for the pickup distance

Rating:

3.0

The truck needed oil changed. Poor customer service

Rating:

4.0

Customer service is awesome only thing I disliked was that it was a little gas in the tank which caused me to go right to the gas station

Rating:

5.0

excellent store I will use it again they are amazing Thank you

Rating:

2.0

Uhaul says if you place your card on file you are promised you truck I didn't receive that also was given a 50 credit but still have not received it when I called nobody answers me

Rating:

1.0

Long story feel free to contact me. I will never use uhaul again

Rating:

5.0

Everything was perfect

Rating:

3.0

I have a unit here and rarely are there dollys to use. I asked for one during my last visit because I needed it to unload my trailer. I was told they were not available. After I moved the large boxes on my own, an employee brought a dolly over to me. One of the employees assured me that they could take the trailer drop off and that was a smooth process.

Rating:

5.0

The pickup was fairly quick, but the drop off did not even require me to go into the store and was excellent. Just got an email message before i left the parking lot verifying the time of return. Literally 5 minutes total drop off time.

Rating:

4.0

sorar mejor al cliente para la compra de las bolas del sistema de hitch

Rating:

5.0

Very nice, friendly, professional, and Mikel (not sure of spelling) was very helpful. I appreciate it. Thank you!

Rating:

4.0

The wait time within these places to get a truck or a unit takes forever. I sat inline for almost 30-45mins. Just to get my truck let alone my unit when coming back down to Miami from Jacksonville. Both locations were long wet times. Other then that. Yes. The staff was great. The prices are fair. I appreciate you guys for the help of my move. 💯

Rating:

3.0

Would refer due to amount of equipment available for a last minute need. Agent was lackadaisical at best. Trailer was dirty with what looked like mold on the outside but fairly clean on the inside.

Rating:

3.0

The wiring for the lights on the trailer that I rented were corroded. I ended up having to find the broken wire and reconnect it so I could drive legally with tail lights.

Rating:

3.0

Maybe short staffed so wait time is long. Also truck was borderline unsafe to drive. The front end needs addressed truck was hard to maintain in its lane when driving due to so much play in the steering wheel.

Rating:

3.0

Trucks,vans and equipment needs to be cleaned better they are really dirty and smell bad.

Rating:

5.0

The agents are friendly helpful very nice

Rating:

3.0

Outside trash can was FULL...drop off location. And still full the next morning when we returned. No where to put trash from the trip. Located a dumpster. Staff is helpful though. Drop off..was a challenge. Numerous calls to locate a drop off...was told..and written on the receipt...call number so and so to get location to drop off. Our calls rerouted 6 times before getting a rep that was very kind in helping.

Rating:

3.0

i JUST EMAILED THE GM THE MAN AT THE DESK SAID NO UNITS AVAILABLE WHEN WE FOUND THE ONE I RESERVED WAS TOO SMALL. TAMMY AND THE LADIES RESCUED ME AND GOT THE LARGER UNIT, I WANTED TO DIE, EXTREMELY DEVASTATING KNOWING YOU HAVE A 20' TRUCK FULL AND NO WHERE TO GO. THANK YOU FOR HELPING ME LADIES. TAMMY VERY KIND AND PROFESSIONAL.

Rating:

4.0

App check in is basically useless at this location, still had to wait in line to pick up the key- cutting in front of waiting people gets you shot in this part of town. A signed designated area to the side would help to alleviate confusion and frustration. The employees were all very helpful. Someone also should rethink the parking lot at this place. Plenty of directional arrows driving in, but trying to get out of the lot is confusing, since there's only one point of entry/exit. The pavement markings were not clearly thought out.

Rating:

5.0

Excellent service the young lady waited on me was AWESOME, NICE, VERY HELPFUL. she really know her stuff. Sorry for not putting her name in this comment box, dont have my receipt.

Rating:

1.0

Staff is disgusting!

Rating:

5.0

I love this place☺️

Rating:

4.0

Customers service should be improved, providing complete information about the procedures of booking van/truck since some clients might be the first start at the facility. I felt embarrassed to be called again after about 30 minutes I had submitted the van to one of the agents/staff.

Rating:

4.0

Your service is very good, I have been your traditional customer for a long time, But when using people, you need to check more carefully there are girls who work very well, but yesterday I met a guy named Benita ( black skin ) he seems to have something sad or excited that talks a lot and doesn't work. Customers wait for a time at 05.00 closed but 04.30 he didn't let guests in, I waited in line for a long time. but he likes to talk to other people, not all because he said I didn't book an appointment so I waited to do online car rental if in previous times I just gave the code and signed the contract and then took the car. car , but he kept working and talking to other people for a long time but he didn't finish then he waited to print out a bill for 100 dollars i was startled i said i only rented for 19 dollars no insurance nothing the last one he reduced it to 50 bucks and I'm running out of time I don't want to argue anymore because there's no place to work but here because it's Saturday, I I have to sign but I'm very sorry, because I suddenly lost 20 dollars while I don't need to buy body insurance, because I drive very carefully and moreover if something happens even though it is very rare, I will pay, but I saw the maximum penalty is 200 dollars , now instead of saving I have to pay another 20 dollars but when i signed up i intentionally removed it but he still added it

Rating:

5.0

Service was great, however I did underestimate the space I needed and I will have to cancel the reservation.

Rating:

1.0

Slow service, Lack of communication skills.

Rating:

5.0

You are doing great jobs guys. Everything was perfect. Thank you so much.

Rating:

1.0

This place is the most unprofessional business I have ever dealt with. Not only was I treated like garbage but so were my things. It started with the UBOX drop off. I organized it over the phone and got the confirmation for it and everything. I know everything was correct because my girlfriend was sitting right next to me while i organized it and she was part of the whole conversation. The day came and no box arrived. Bear in mind that I had paid for movers to come on the same day to help with my things to put them in the box to shop across the country. After WASTING 4 hours in the morning on the phone trying to figure out where the Ubox was they told me that i had not ordered the box to the location and that in haft I load it at their facility. I was looking directly at the email saying that they were going to drop off the box so they lied to me. I was calling the pompano location and eventually they started recognizing my number and would hang up on me every time I called or they would send me to customer service. Eventually I got ahold of someone nice enough to understand my issue. I was taking time out of my day and work and just needed to get it done in a day. It ended up taking two days, extra money and 8 hours on the phone. Afterwards I eventually was able to find the email for the president of the location, Davina Bean. After explaining everything and also explaining that I was now worried at how my things would be taken care of because of the unprofessional way they conducted business all she had to say was sorry for the delay. She kicked me over to her GM Bladd Perez who apologized and gave me a whopping 179 dollar refund for the Ubox drop off delivery fee. They should have paid for this anyways as the whole thing was THEIR FAULT. I had spent over 500 dollars on the movers to help with my things, over 400 dollars in airplane flights just to be there to move all my things and then was about to spend over 1500 dollars to pay for uhaul to transport my things across the country. Not to mention the time I took away from my job and on hold on the phone with this imbeciles. Eventually my Ubox finally arrived but not without the lock that I put on the front of it being broken. It was a combo lock and the lever to open the lock after you put the combo in had been broken off in transport. So I had to pay a lock smith to come and open the lock for me. Finally I was able to get my things out and be done with this stupid ordeal. So here's to UHAUL and me never using this company again. I cannot stress this enough if you have ANY other options to move your things you should do that instead of use these guys. Possibly it's just the south Florida branch that sucks. The Seattle uhaul guys were very god about dropping off and picking up the box when it finally arrived. Cheers 🍻 PS: I've since emailed both Davina Bean(President) and Bladd Perez(GM) and haven't received any email back from them. I've even called Bladd Perez on his number that he called me on when he dropped the Ubox off and left messages and haven't heard back.

Rating:

5.0

Pulled in and the yard attendant said he'd have me out of there in 2 seconds.. he did! Quick and easy, very friendly!

Rating:

1.0

The customer service at this place is horrible. The guy told me the equipment wasn't available and then when I booked online he told me that “they (u-haul) always do this to them and f@ck them up” while the other guy stuffed his mouth with fast food and talked nasty to the customers on the phone. He then proceeded to tell me someone else was going to come get the equipment I needed and if I wanted to wait 1hour to see if they show up or not. So I waited 2 hours and then he finally let me take the equipment on his time. Will definitely try to stay away from this store and warn all my friends

Rating:

5.0

very nice people

Rating:

2.0

Our reservation locations and time was changed without my knowledge. They also called me the night before to tell me they didn't have any Dollie's so I had to go to Home Depot at 9pm at night to buy some. The truck smelled of cigarettes with ashes everywhere and the cargo area of the truck smelled of urine. Horrible experience. The customer service agent I spoke to on the telephone regarding our reservation was the only good thing about our booking. She gave me a $50 credit for our reservation being messed up.

Rating:

5.0

Everything was good. Customer service was excellent. Duani 🤩

Rating:

5.0

There sufficient "counter" help inside the store, but there was only one person handling the work outside. The worker was doing the best he could, but at a very busy time he could have used some help.

Rating:

3.0

The storage smelled like urine.

Rating:

5.0

Staff ensured the trailer was clean and all lights were working.

Rating:

3.0

Had to remove the trailer and re-hitch. Younger guy that got it on for us barely payed attention from his phone. Had to sweep out trailer and wedge open the doors since they weren't closed properly.

Rating:

5.0

Andy was a pleasure to work with. He is professional and has a positive attitude. The store itself is clean and spacious.

Rating:

3.0

There was no truck available even though I reserved one. Sheesh! Online it said the cargo vans were smaller on the inside so I reserved a truck. However when I got there (again to no truck), they said the cargo van was longer than the website stated, so I rented that and it worked. Mind you, this was NOT THE CLOSEST LOCATION, for me, so IF YOUR WEBSITE WAS ACCURATE, I could have rented a van closer to my location. BLAME CORPORATE WEBSITE for this mistake!

Rating:

4.0

I didn't know that 1 hour from the time of pick up they cancel your reservation, but that were professional and accommodate me in short period of time, and although I ordered a dozen pads and forgot to pick them up, they reimbursed me with no problems. I had a good experience.Hope you will too.

Rating:

5.0

The entire team was friendly, and efficient, especially Ms. Arnold.

Rating:

5.0

Eric took care of me ;he was very professional and attentive;thanks so I’ll do recommend that store to mi friends

Rating:

1.0

UNIT TO SMALL , DOOR WOULD NOT OPEN TO LET ME IN UNIT ALREADY HAD A LOCK ON IT

Rating:

1.0

I originally scheduled my storage unit with Sentry, an affiliate of U-Haul I was directed to by a U-Haul employee over the phone. I went to complete my reservation, driving one hour in the 20 foot box truck with auto transport, and they informed me that they would not honor the first month free promotion that came with my rental arrangement. I needed to call and make a new reservation, which I did. I drove another half hour to the new location. When I arrived at the Broward Boulevard location, employees locked the doors at five minutes to closing and refused to help me. I had arranged for not only my storage unit, but also to leave the truck and auto transport there instead of my original drop off location. I called customer service who instructed me to leave it there and come back. I cam back the next day and the only available storage unit was smaller than I originally requested and there was no way I could fit my things in it. I asked for my original size and was directed to a phone call on an employees phone with Chuck Seeds, who I was told is the general manager. This man offered to have me come back the next day to resolve the issues with him. I asked about my time and gas, he got rude with me and accosted me for leaving the truck where I did then hung up on me abruptly. I am discouraged from interacting with anyone with this company now. They have either been unhelpful and impatient, or outright rude and unprofessional.

Rating:

5.0

You have an very beautiful staff they all are very nice and they are so friendly.

Rating:

5.0

This is not my first moving experience! This Uhaul storage at 2800 West Broward Blvd. has the best employees! From the moment I walked in they all gave me a big welcoming smile. My family and I had travel during dawn to get there early since it was just us 3. All the employees where very nice. It has been a long time that you see employees actually working with a good attitude. I usually never put comments, but people only tell about the negative so I just want to tell all the team at this place “good job”!!! Thank you!!!!!

Rating:

3.0

The homeless people were walking around on the premises, despite having security.

Rating:

5.0

J’ai bien aimé la propreté des lieux, le coût abordable , la sécurité des lieux et les gens sympathiques.

Rating:

5.0

Your stuff are very dedicated.

Rating:

5.0

The lady who works in the storage her name is Betty helped me with finding my storage and how to use my code to get in the facility

Rating:

2.0

The first person who helped me was obviously having a terrible day, because she had a hissy fit and actually walked away from her post and left me standing there. Eric then came and helped me square everything away and he was very help helpful and professional. I unfortunately remember having a similar experience to this in the past at this very same Uhaul location, possibly even the same person that initially 'helped' me, or just a coincidence that someone else could be just as bad as her.

Rating:

5.0

Lisa was great !!!!

Rating:

5.0

Very good service overall. Thanks everyone !

Rating:

4.0

Everything was smooth. For the truck rental. I had to cancel the storage - had a 10x15 rental and the entrance door was pretty small for my belongings. It wasn’t the roll up door.

Rating:

5.0

Very pleased. Thank you very much .

Rating:

1.0

I advised an employee that the unit has been emptied and the lock has been removed. I have continued to be charged for the unit for the last 3 months and now they have sent it to collections. I have tried time and time again to contact the facility but have been unsuccessful in getting ahold of them. I have been forwarded to a call center and they stated they have left messages and that they would get ahold of me and they never did. I am extremely unhappy with these services. I am not in the area to simply stop in.

Rating:

3.0

Was thinking because I did everything online I could just go but was told I still had to check into the office and kept getting different information from different staff when I would ask questions.

Rating:

5.0

Alissia has helped every time I went in and all 3 times she went above and beyond to help me. She is a key asset to the uhaul on Broward . If and when I go back for my next move I will ask for her.

Rating:

5.0

Great customer service and knowledgeable staff. Would recommend to others.

Rating:

5.0

Ms. Betty was very friendly and she was extremely helpful to assist me with my accommodations. Ms. Betty is also very detailed orientated in educating me on how to enter the U-Haul storage facility. Ms. Betty also save me time and informed me the steps need to return U-Haul at different location. This process made it very convenient for me regarding I had to travel back out of town.

Rating:

5.0

I've used U-Haul storage three different times and have been completely satisfied with their service each time. I made the mistake of using a cheaper alternative to U-Haul and lost thousands of dollars of artwork when the roof leaked during a heavy rain. That was a costly mistake that I won't make again. The next time I need the a storage facility I will again use U-Haul and recommend you do the same.

Rating:

1.0

They charged me another months rent after I checked out two days before my contract expired. No refund as of yet. $117.00.

Rating:

5.0

Customer Courtesy is top of the line. Thank you!

Rating:

5.0

The staff was very helpful

Rating:

5.0

My access code did not work. No front line staff were on duty to help. Everyone was professional and courteous, however.

Rating:

1.0

The storage get completely wet and all our belongings were ruined.

Rating:

5.0

Also My sister have been with uhaul for six years uhaul is Great

Rating:

5.0

Very customer friendly staff.

Rating:

5.0

Awesome service!

Rating:

5.0

The only thing I would suggest is to maybe provide an option for people to assist the movers in unpacking id needed an for the workers to either say yes or no to get an additional pay or tips. I needed one person to assist me in unpacking but the employees were not allowed to assist. I would not mind paying additional cost. Maybe you can implement something similar.

Rating:

3.0

The storage unit floor was not clean I was glad I had plastic on my furniture. There is no light and It was supposed to have A/C in the unit, It was very HOT! The movers I had did a much better job than the last ones!

Rating:

3.0

There are not enough open storage spaces.

Rating:

5.0

Super helpful group of people on a holiday weekend

Rating:

5.0

Great staff. They were super helpful and everything was very easy and smooth

Rating:

5.0

Betty was extremely helpful!

Rating:

5.0

Andrew was fantastic. Also the nice young lady at counter was super friendly.

Rating:

4.0

I really liked this facility compared to others I’ve used in the past. The employees were very helpful and professional.

Rating:

5.0

The people were kind and helpful

Rating:

5.0

Muy contento como desde hace más de 15 años uso esta instalaciones

Rating: