Customer Reviews for U-Haul Moving & Storage at Broward Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Broward Blvd
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RONNIE S. on
It was great. The person that handled me was very helpful and professional.
lehmuel d. on
They took extremely long to give me the truck standing out for 30 mins before someone offered to help with getting my truck, and gas wasn't full when I received it, I called when I left and was later charged poor experience and will never use Uhaul again
Anthony G. on
Customer service does not exist at this location. The guy who rented me the van was also the guy at the counter who spoke to me when I returned the van. He was dismissive and rude. I went inside to get a receipt after returning the van because the guy who checked the miles & gas was texting and didn't tell me anything. While he was walking away I asked him if everything was ok. He said, "Yeah. You good." He never told me what I was being charged or asked me if I wanted a receipt. When I went inside the guy at the counter wouldn't give me a receipt and didn't take the time to even tell me how much I was being charged either. He kept asking me why I was in there. He kept telling me I needed to go outside and ask one of the guys outside to send me a receipt via email. He had the same attitude when I rented the van. This place lacks professionalism and they don't value you as a customer. Don't rent from here.
Adena C on
My experience was great no complaints
robert g. on
Was red directed to another location by Uhaul phone call bc 2800 Broward didn't have vehicles, even though I had reservation. . Upon arriving through traffic, agent at other location had my RSVP but would not give me vehicle bc she has pre existing reservations for next day. As she stated "You probably spoke with Pheonix, but it wasn't me, and they d that all the time but it has nothing to do with me" That agent sent me back to original location, 2800 Broward, through highways and traffic again, where they rented me vehicle after all. I called back Uhaul and voiced my complaint and was rudely told to call CS. I called CS and was given a claim number by CS. I hope you are able to repair this now soured relationship that I suddenly have with Uhaul and I will accept refunds.
Timothy M. on
I ordered a dolly and o didn't use it, yet the manager still charges me for it. P.S. The dolly was not tied down in the Van. It was lay loose all the way.
MARTY R. on
I made specific arrangements to make sure that our company card was charged and to make sure and not charge our employee for this rental. I was assured that would take place but NOPE payment was still demanded from my employee. SUPER Disappointing! I sure hope that both the company credit card and his card were not charged for the same thing. I will make sure that our Accountant follows up on this. Way to let me down guys. :(
Judikay D. on
The Customer service rep one girl was good the other lady she told us her register was closed and then when we walked away she opened up to some older men. The younger girl helped us to book a reservation online
Keith N. on
Don't give your customers the run around! I went to the broward location they had "no trucks" so I call uhaul get a reservation for pompano beach store 26ft truck. So I drive up there with my reservation. They have no trucks but they say that the broward store has a 20ft truck so I'm doing what I can now at 2pm renting a 20ft truck, not what I had reservations for so I do what I can with the truck has to make more trips with a shorter wheel base and height difference in the box. So I turn the truck in and get waxed with mileage charges I feel like y'all are running a scam on those rental charges
JOSE L. on
All was good, just a liltle problem picking up the key from the box, cause the software didnt recognized my cell location. But there was a very good emplyees that help me.
lenora m. on
They were very unorganized.
Gregory E. on
The guy who came to check me out wanted to charge me for the gas even though I showed him the gas level was at the exact level I took the vehicle. I had to go inside showing two other employees the pictures from phone before they actually egreed that I was right. He was actually rude to me, and I think he needs more training and more professionalism so that he can provide a better customer service. Thank you
Octavia H. on
I have no complaints
Felicia P. on
I'm very disappointed that Uhaul charged me for four miles extra because we had to come off the high way in Charlotte to find a location to wait for Roadside Assistance. The agents showed no empathy at the location and acted like this was my fault because we went over the miles by 4 miles. Absolutely piss poor service.
Andy Q. on
Customer service agent that helped us was very nice and funny. She has a Great personality!!
Merian T. on
Long lines caused by slow, unreliable computer systems.
ebony c. on
Rude and unprofessional
Shaun B. on
Rob and the rest of the team was great!! Very busy location and I can see why. Everyone is pleasant and making sure customers are served..
Rolando I. on
Excellent n friendly staff. ????
ebony m. on
Great!!! CS Skills from the time i pulled up to the time i returned. Fast, efficient, and knowledgeable. Keep up the good work guys ????????????????????????????????
Kenneth B. on
I could not secure WiFi on my cellphone.
Kevin I. on
the parking lot is sort of confusing. We had to drive around the building and it ended up putting us in the back of the long line that formed while we made lap. It was very busy so maybe think about putting larger signage to explain the return line process closer to the entrance .
Kimberly S. on
Multiple dents with a weld broken on the wheel hub; however the customer service was superb and we the were able to get the trailer hooked up and returned quickly
Steven D. on
The customer service reps and managers need to be more attentive to the customers. I found them to be rather dismissive.
Brian M. on
Andrew, a worker at this location, took the time to answer all of my questions regarding operation of the vehicle. He was polite and efficient in assisting me.
CHERLEYN S. on
Keep doing what you're doing.Sales guy was great
Gloria J. on
All of the staff was very friendly and helpful during my visit... Patient and courteous through the phone call and return of truck. Fast and efficient
Timothy R. on
Rented a Truck prior to Hurricane Irma. Needed to drive from Broward County to Palm Beach to pick up storm shutters. When I picked up the truck it had just under a quarter tank of gas. Almost ran out of gas waiting in long lines to refuel before I could even go to Palm Beach. Trucks should have at least 1/2 tank of fuel when customers pick them up. When I got fuel I filled the fuel tank so that the next customer did not have to go through what I did. I hope U-Haul did not tell the next customer to bring the truck back with a full tank.
Hugo P F. on
I am a regular user of U-Haul services and am generally happy with the service offered. With my recent truck rental I found that the cigarette lighter outlet did not have power so I could not keep my GPS charged which was very inconvenient since I had several addresses to find during my 7 hour rental. I had to take an extra hour because of this. I suggest that all vehicles are checked to make sure this feature works since phones and GPS are an integral part of business.
Andres M. on
Very good Service !
Scott V. on
The employees did a good job but were worried about the aftermath of the hurricane (and rightfull so) but they were not the most professional at the entire process. Nate did a great job explaining the truck
John K. on
We had a late return due to hurricane Irma and we were charged for the extra days.
Adrian T. on
The customer service is Phenomenal at this location. I have never rented a uhaul , but it was an awesome experience.
Johentte L on
Friendly, not knowledgable, chewed gum entire time, unprofessional. Workers asked twice to unlock unit then 3rd time when walked back to office to ask for access. Wiring/hosing somewhat obstruct unit.
CARLTON F. on
The check-in process is a little weird because we are greeted by someone to let us know not to bring the contract papers inside. there is no sign to say 'stay with your vehicle or rental product and someone will help you". You need this to save time in the check-in. I believe this procedure can be improved. Just to let you know, your store is a lot more friendly and professional that the store i normally visit in Pompano, on Andrews avenue. Thanks Carl Forbes
STEPHEN S. on
This is by far the best location. I don't use other locations. The service I received fron Valeria Morley-Gayle is top notch. You are lucky to have such a great team member.
QUANTELL W. on
Great customer service and customer friendly. Thanks for the help
andrea s. on
No AC ! Really ?! That's how you treat your employees ?
Robert K. on
Great service great good employment people kind showed me everything on the truck it was a good experience
Yassia G. on
Change checkout location and design. Unsafe to have customers stand next to sharp-edged boxes. Install checkout line barriers, and more checkout lines to speed up process.
mike a. on
Great customer service! Very happy customer
PAUL J. on
Remove this email from Paul Jehlen's account, it is not his email!!!! Have made multiple requests!!!!!!!
JENNIFER M. on
I was charged for gas 3/4 of a tank but it was less than stated on the print out and verified by the service person that signed off on the paperwork.
DONALD F. on
none
Traccy T. on
Na
ROGER G. on
Have the staff actually pay attention to customers and not keep them sitting in the parking lot for 40 minutes waiting for them to connect a trailer.
Tiffany C. on
Add another covered area. It was raining pretty had when I returned the truck and the workers were soaked from trying to assist the customers with pick-ups and returns. I felt horrible for those guys. They were very dedicated.
salar a. on
Prompt service. Friendly staff.
Francisco M. on
When arrived we had to wait then we're told about the additional charges for mileage and would do nothing to help said we must deal with original store as they couldn't help. Again, felt very un personable and taken advantage of.
Anita M. on
you all treated me like family.
Kathy S. on
The service when we were renting a truck was a very good experience. The women were very nice.
Darryl S. on
Allow the customers to drop off the trailer once they are done with it. That round trip policy is not good for the customer.
rodrick w. on
I was unaware of the mileage charge and am very upset I wasn't told. If I had been aware off the charge I would not have rented the truck. Also the wait to rent at the Broward Location in Fort Lauderdale is incapable.
BOB N. on
On busy return days, additional check in staff needed; other than this small issue this is the most accommodating facility where all the staff greets the public with a smile. Awesome atmosphere. Thank you!
Marlene C. on
Second time at this location in less than a week and another bad experience! I already gave a review for the first time, so lets go for the second round. Everything was ok, until the return! So I get there, got the van ...when we are checking the van, the employee realizes that the mileage was off for 111 miles more, so none of us had a pen so she said that I'm good to go, that she will go inside and change it...well that didn't happen. When I got back to return the van at 7:01 no one could help me cause I was late (by one minute), so they told me to just leave the key. Next day, got an extra charge cause supposedly I drove a total of 140 miles. I called to explain the situation and whoever answered the phone was rude and didn't help me at all...she said to go into the store to dispute it, cause it was what it was. So I went to the store and spoke with Vanessa. I explained to Vanessa what happened and that I only had driven the van for 27.8 miles and showed her everything, she was very understanding and took her time to figure everything out...she tried reaching out to the manager but the manager didn't answer her, she kept working on the number and looking into what I was saying and fixed for me. So I want to commend Vanessa for her customer service and professionalism...unlike the person who answered the phone earlier that day. Since I've been to this location twice in a week and both time had issues, I'm not planning on going back. For now on I will drive a couple of extra miles in order to have a better customer service experience.
Joy B. on
Of all of the Uhaul locations in South Florida, I always return my equipment to this location. Honestly, I like this location because of its size and maneuverability in and out of the property. It is easy check-in and check-out.
julie a. on
Amazing experience with a courteous and professional group. Best uhaul experience by far!! Thank you, Mike Brown, your service is second to none!
Gary J. on
there was alot of people there that was using the facility that didn't work there since the location was closed.
RONALD E Q. on
Customer service was excellent i feel welcome. Very fast and efficient.
Jose D. on
We kept getting a low tire pressure alert, we had to go back to the facilty (wasting our time) to get air ...for then to happen again after driving for 10 minutes or so. We called and it was noted into the account as we wanted to change trucks (we ended up no changing it cause it wasn't worth our time). Then after returning the truck ON TIME, we got two calls later on the day asking for the truck which had been returned already (person calling was rude as she was very deminding even though we kept saying that the truck had been returned). Talking about return, when we returned the truck they ask for us to check all the lights and signals and every thing else, something that was not asked to do when renting the truck.
Braneisha S. on
Just have the truck ready when the customer comes out with the key they had me waiting 15 minutes in the sun . Poor experience
Patrick M. on
Excellent service, very friendly and explained everything to me.
john p. on
What sucks is being charged, at flat rate of 2 days for a truck I only needed for 1 day. Why you can dictate what amount of time is needed based on what you think is needed is unfair. We moved or daughter and her friend to college in less than 10 hours, by carefully orgistrating the move, but feel I have been unfairly charged.
Zakir H K. on
My Uhaul truck was not ready at the time it was promised, causing me to be an hour delayed for my move. This would not have been a big issue, however, I hired movers who were ready on time and I had also scheduled a service elevator in my apartment building for a specified time. This delay caused my moving day schedule to be completely disrupted, and I ended up having to pay my movers for going over the time I had booked them for.
SHARON G. on
the customer service is very helpful excellent customer service
Ronald G. on
Not much
Helen B. on
When you run a business things can go wrong,that's life. If you have a great staff, people will understand and continue to come back. Great staff!!!!! They made my move so much better ????
GILLIAN G. on
We had to wait while the Guy employee left his truck in the way for 3 mins & gave me attitude when I told him I need to return my truck before 7.00 pm. The Rep I got my paperwork 07/29/2017 very polite & friendly. The Rep I spoke with Monday 07/31 /2017. I believe her name was Doris or Dorothy becuz I was overcharged was rude & laughing & kept arguing with me & didn't want to transfer me to a Suprv she hung up on me I had to callback & be on hold .
MORELDA LLOYD G. on
The passenger window needs repair. It was a rainy Friday and i was soak in my seat as if I was outside in the rain:-(
RENEE H. on
No need for improvements. great customer service from the employees and clean working vehicle. I'll be using this uhaul for all my moving needs.
Guido T. on
No timely notification of pickup location changed from preferred location indicated on order.
mariangela b. on
Great customer service very caring genuine and professional. All very busy but still polite n helpful. Best experience after many rentals elsewhere. Out of my way but worth the service. Thank you so much to All!
arielle v. on
Awesome service from Ms Leslie at the Broward blvd location
BERNARD M. on
Keep up the good service you are providing
Tenecia S. on
better experience this time as Andrew stopped everything that he was doing to get my truck ready for me. I didn't have to stand there looking hopeless waiting on someone. he made this trip much more easier and fun.
Janet W. on
Andrew was wonderful...very professional, great customer service & great smile. Nate had our truck waiting for us and had everything in it that we requested. Alicia checked me out when done and she was very professional...greeted me with a smile and was very helpful. I highly recommend this Uhaul location. Great experience!
Giselle D on
I love this location! My family have been using them for decades. They are always fair and professional. They do go the extra mile!
JAIME P. on
Excellent and friendly service, keep the great job
Teandre J. on
Better customer service...my son was told there was no uhaul there for his reservation in which he had a confirmation called the 1800 number was told to go back because there were 3 available trucks went back same thing he was told he's on a waiting list finally spoke with regional and he was able to get the truck after 3 hours and several back and forth trips to the rental place
willa m. on
My first time rental, great service with staff, friendly, greetings was appropriate, good price, give a thumbs up??
Gerald D. on
Keep the excellent staff that you have loyal and in your green pasture. Otherwise, your staff will move on to greener pastures. Your operation is very smooth. Tightfistedness on your part will screw things up.
Winfredo m. on
Don't give wrong information about free miles to customer and after the vehicle return over charge the credit car.
DEOSVANY A. on
We had to rent a motorcycle towe our bike was left stranded so it was nice they had plenty in stock last min . What was upsetting is that my husband was in such a rush he forgot to tell the person at the counter that we needed a one way. So when I called and explained that he was in such a rush because I was I hurt and had been on the highway for 2 hrs waiting while I was hurt sitting on the floor in the middle of i95. In heavy traffic. They refused to allow him to return it to another loc. That would have been closer to where we needed 2 be... because of this small human error and lack of willing to work with us this put me back from getting the care I needed to get at a hospital. So instead of getting there at 6pm I got to the hospital almost at 9pm... So sad since my husband could have droped me off and taken the trailer to the one next to the hospital in Hialeah.. very upsetting that they don't care about that and just the extra $$$$ .. I hope that they are never in pain and need help just to be told u have to wait .
martle b. on
WHEN RETURNING THE U HAUL IT HAD SO MANY ROACHES IN THE VAN NOW I'M AFRAID WHEN I GO GET MY FURNITURE OUT OF THE STORAGE ITS GONNA HAVE ROACHES IN IT AND IT DRIVES ME CRAZY TO EVEN THINK ABOUT IT. I THINK YOU SHOULD NOT ONLY JUST CLEAN IT OUT BUT DISINFECTED ALSO A LITTLE SMELL GOOD WANT HURT BUT PLS SPRAY THE TRUCKS FOR ALL KINDS OF BUGS IT WAS SO GROSS
Nadine B. on
Andrew was EXTREMELY helpful and very professional. He made sure I was comfortable with my rental at time of pick up, he went through the truck with me and was clear on instructions. I enjoyed my experience at this location. Your company is fortunate to have Andrew as your employee.
william b. on
staff here is always great...
Christian j. on
The employees was so busy and in all directions. They didnt have a standard system of dispatch
Tenecia S. on
I ran over my reservation time, was told that I was going to just be charged for another day of rental, but then the rep called my phone 6 times between 7:20-7:37 morning after I told him that i was going to make some calls to get the truck returned. He gave me 10 mins before he started to blow my phone up. Then got rude with my brother when he tried to explain to him, why I went over on the time. This call was at 7:37 am.
Krystal H. on
I had an emergency so I was running late to pick up the truck. I did not want my truck to be reassigned, so I began calling the store to let someone know that I was on the way but of course no one answered. I called at least five times and still no answer leading up to my arrival to the store. On the initial visit to pick up the truck I've noticed that there wasn't any structure in the store in regards to directing customers to the registers, so the customers were just standing around trying to figure out which representative was available to assist the customers. Once I made my way up to the front, the rep walked away from the counter and said someone would be available soon. Then everyone kind of just stood there until another rep decided he was ready to take on more customers. My boyfriend and I put gas back into the vehicle and cleaned it out before we returned it . The next day after my account was charged again for a charge seemly too high, I had to then call the location and request my receipt to see what the additional charges were about And was placed on hold for a very long time. After I had to request my own receipt I noticed the I was charge for fuel and a $25 cleaning cost which is ridiculous because we cleaned and refilled the gas. We then called the store location ponce again and started explaining to them why we shouldn't be charged and the person who we were speaking to hung up the phone on us after yet waiting a very long time to speak too someone yet again. It was very disrespectful and for that I can no longer use uhual and will not recommend that location. I ended up spending way too much than what I budgeted for, and quite frankly we were not pleased.
yanicka p. on
Superb service! In and out in very little time. Cashier very polite and energetic!
Jon H. on
Walked in to return truck. The employees were sitting down talking with no customers inside and said the guys outside would check me In. The poor guy was doing his best to take care of 6 customers himself while The team inside didn't offer to help.
Luis B. on
Customer service was great!
Valentino J. on
The staff overal had a great attitude and the service was excellent.
DANIEL B. on
Customer service was very good and pleasant to walk in and get service to get the day started.
Paulette L on
The office was a little slow and I didn`t get why I wanted.
Steve W. on
Waited 20 minutes for a representative to help me. Got there at 8, left af 8:25.
Bram S. on
THIS LOCATION IS ALWAYS TOP NOTCH.. every other location should model itself after this one.. consistent experience and service.
Gregory S. on
Please verify the email address is correct before sending receipts and questionnaires
Daniel G. on
Lot staff are horrible ,ghetto trash
Nicole W. on
There were black ants on the inside of the engine or under cab of the truck. I had to knock them off of my items before placing them inside.
Dustin F. on
Did not have my reservation available, sent us to two different stores. Wasted time & gas money! Bad bad bad service! 0/10
Dale B on
Great staff, well run facility
david c. on
Van inside was not as clean as it could have been. Girls inside were excellent
Chedey E. on
Great service
Larry B on
Very efficient and friendly. Valeria Morley -Gayle provided great service
. on
Your gas refill policy is an extortion. For 29 miles Uhaul charged $19.98. Despicable policy. Horribly disappointed. I was not fore warned about the unholy rate.
Samual P. on
The people were noticeably grouchy and abrasive at this location. However, they were very professional and got things done efficiently and quickly.
CHINYERE I. on
Your gas refill policy is extortionary. For 29 miles, uhaul charged $19.98. Despicable policy. Shame on you. Horribly disappointed.
NOEMI C. on
Everything was ok. Good and fast customer service, equipment clean and very nice location. Thx
mara s. on
We were devastated to be told the morning of that the 26' truck we reserved a week prior was not available.. It ruined our move day
jeffrey c. on
My truck was not ready at the reserved time. This should not have happened. I had to wait an hour and a half before it arrived!
LORI B. on
My original order was placed through the call center. A 6x12 trailer was confirmed. When I got to the uhaul center my order was placed in New Jersey !!! I live and called from Florida!!! At first they said there was nothing they could do. I was very mad!! I had plans for the move!! They finally were going to give me a truck then someone brought back a 6x12 that didn't work for him so we took it. The day turned out fine.
Richard M. on
I have always had great service and respect from all the employees at the Broward blvd U Haul location. They were professional and knowledgeable and if they were not sure they would still try to give find the part and that was great customer satisfaction. I will recommend them to anyone. They are so busy at times the customers just have to some patience while waiting.
Robert F on
Horible service.. Calls not returned, calls placed on hold 10 minutes, calls abruptly diconnected, calls transfered to people unfaminliar with U-Box, etc.I would not use this service if it were free.
Bernard G. on
I can't think of anything. Every time I go in I'm always greeted and well taken care of.
kelechi n. on
System was very close.
John C. on
Helpful associate who looked after me very well...
Anthony M. on
Customers service is great it's always a joy doing business at this location
WIBERT S. on
Good morning service
DILLON F. on
I was trying to return a one way truck so called uhual and was told the wrong address so was stuck driving a 26' uhual with a 12' trailer all over town to try and find this location. This 35 mins of driving caused me to burn some of the gas I had put in put in which was above where it needed to be 5/8. Upon returning it I saw I got charged an additional $30 and saw the employee stated it was at 1/2 tank which is ridiculous. I paid over $1700 to uhual that single day and rent uhuals a few times a week for my moving company.
Roy W. on
My experience renting a cargo van last week was one of the most frustrating experiences I've had in my adult life. I selected the self check-in option and went to the location referenced on my reservation confirmation to pick up the vehicle. I located the vehicle and began the process of confirming my identity, etc. through the app only to be informed that I needed to go inside to pick up the key from the agent. This would not have been a problem if the location was actually open. I called the 1800 number and spoke to at least 10 individuals whom I had tell the entire story too repeatedly one after another because they had no clue why they were being transferred my call. After about one hour, I ended up speaking with George, the area manager, who informed me that a cargo van would be waiting for me at a different location and a $50 credit would be applied to my rental. I went to the Broward location to pick up the van and, not to my surprise, was told that did not have any record of my reservation or $50 credit to my account. The only positive interaction i experienced during this fiasco was with the lady at the Broward location who assisted me with renting the van. She was polite, corteous and efficient, but most importantly to me by this point, this lady did her job. She was customer focused and got me in a vehicle. She was able to do in 10 minute what the 10 plus people I spoke with prior were simply unable to do and I am very grateful to her for taking ownership of the situation and remaining calm and professional while assisting a highly irate customer, me. Lastly, please let George the area manages know i still have not received the $50 credit he promised.
CHERYLL J. on
I needed to leave the u haul, full of my things, for two days awaiting PODS, the staff was extremely helpful during a very stressful time
ALPHONSO**** M on
After 18yrs of storage space, I never had a problem with trusting my property was in good condition and good hands. Thank you uhaul for a secure place to store my goods.
Darryl S. on
Keep up the good work.
Linda N on
Great customer service from Mike in terms of delivery, pick-up of the ubox and communication. Thank you!
Josie S. on
I've rented two one way trucks to florida From Georgia Never had i had to put a deposit on either I was trusted .care for Wirh your establishment i wasnt I wanted 24hr which it seem to your company is a joke I got truck at 1215 or knowibg that i did not worry When i called office to say when i was bringing teuck back was told it was due Back @830 am im getting older but not dumb no where is that 24hrs
Lonnie R. on
There should be signs posted or employees triaging the long lines. I waited in line 30 minutes to be told that all I had to do was check in the truck outside since I had prepaid with credit
ANDRE P. on
Be more transparent with your customers . The people in the yard could use an attitude adjustment . Make sure the information you give your customers is fact .
Mauricio Q. on
I will not recommend u-haul to anyone, i had a reservation and went to pick up the truck and when i got there i was told they did not have truck for me. After 30 min, the rep told me that i could go to a location that was 12 miles further to pick up the truck. Now I have waisted over an hour trying to get mu truck and no luck. So about 20 miles of my rental was uhauls fault and when i ask to get some type of crwdit due to the inconvenience i was told you could not do anything. Truck smell bad and it was im bad shape. Very unhappy with the experience.
PAOLA D. on
U charges was COMPLETE INCORRECT,I LEFT THE KEY IN THE DROP BOX EARLIER AT MORNING AND SOMEONE IN THE OFFICE CALLME TO SAY WE NOT FIND THE KEY ??AND SOMEONE DRIVE MORE MILES FOR OVERCHARGED TO ME??Im very disappointed
MARK L. on
N/A
Joe M. on
Not impressed with employees except for the new girl that checked me in.
carline t. on
My first time doing this and it was a quick and easy process.
joseph b. on
Express checkout should be a dedicated line or agent
Retia g. on
Continue with the great customer service.
Jennifer E. on
No
felicia a. on
My experience was wonderful. I entered that store with my life issues weighing heavy and the young man that brought the van to me shared Jesus' love with me and the young ladies at the counter were so pleasant and they all helped me to make it through what I am facing. Thank you
Nyasia C. on
I had an issue with my initial reservation at the blue store in lauderhill. Went to the location to do a self service pick up. There was a truck there so I opened to see if there were keys or something. An employee of the store was VERY rude to me. Unacceptable. Then I was told I cannot take that uhaul. Nobody could tell me why. So I had to call somewhere else n get another. Putting extra unnecessary miles on the uhaul. I would like some kinda discount
stefan s. on
Kerp up the good work.
Helen B. on
I don't think there is anything you could've done to make my experience any better than it was. The young lady that help me was so nice 'sorry I don't remember her name' I was upgraded and she allowed me to park my car there until I was done. Thank you
Tiffany J. on
Please make sure the helpers from MovingHelp.com are capable of performing their job. They dented my new appliances and broke my dresser drawers. Really Really bad service.
Terrell C. on
I was supposed to be in Tampa at 11am. But due to the location of my pickup being changed, I didn't pick up the truck until almost 9am even though I had an appointment for 7:45. I had to drive from downtown Miami to the location that I requested, but at 11pm at night after I was already sleep, my appointment was sent to Fort Lauderdale which became a additional 45 minute drive for me. I am irate. Not only was I late for my moving schedule but the manager was so nonchalant that it made me NEVER want I use uhaul again as long as I live!!!!!!
Flavio A. on
I rent from uhaul often from that location is close by but I always understemate the time I use the Equitment this time they call me told me they report the vehicle stolen what kind of practice this is im a costumer I deserve to be treated better I'm a paying coustumer
ROBERT C. on
Quick in and out. Very friendly and helpful staff.
Tammi H. on
The staff were all pleasant and helpful... and all had smiles on their faces
Randy B. on
The attendant was out the door as soon as I pulled up. He went over the truck quickly and emailed me a receipt . He was quick and efficient and had a personable and professional attitude and appearance .
Jayne B. on
Staff very helpful!
ARTRINA E. on
Always satisfied! Thank you!
dave M. on
The girl at the counter was super efficient-could have been a little friendlier - a smile would have been an improvement,but none he less she kept things moving.Andrew,the yard guy was very friendly and informative.He add me feel very welcome .Good crew at that location ??
MAREK S. on
Renting trucks here for over 2 years. Very satisfied with service and trucks availibilty. Thanks.
Peirson S. on
Running lights on trailer were not working. Actually hanging down. Pickup location made sure to notate it on slip ad damaged.
miriam p. on
The only U-Haul office that answers the phone. I have other u-haul offices near me but this one worth the trip. Everyone From the inside person to the guy who gave us the trailer were so polite and professional. Both of them gave me outstanding customer services. Rare to find offices and workers like this one. Wow! Very satisfied! Miriam Peden.
james S. on
I rented the van on June 10th at Central Park Postal in plantation Florida. Its 3 minutes from my home. I went to pick it up on Saturday June 17th at noon. When I go there the owner looked at me and said what are you here for. I said the U-Haul van rental I made on June 10th. He all my vans are out. He looked at my reservation and said oh yea you need to go to the main store 30 minutes from here and laughed. I said how can that be and he said look at the fine print of your contract. I can do what ever I want. The he turned around and left me. I had to drive 30 minutes to get the van from the main store at 2800 Broward Blvd. Very nice people there and they said that it was not right what that man did to me and they gave me a number to call so I can report this issue. My reservation number was 86907737
MICHAEL J. on
thanks
CHRISTOPHER D. on
keep doing what you do!
Gavin P. on
I was double charged for my trailer and the staff and manager were completely rude once I proved I had been charged twice they did nothing. I was told the extra charge was released I called my bank it this was not the case.
Ward B. on
lower prices
Elizabeth B. on
I would not recommend Uhaul at all. I moved from a 2 bedroom apartment. When going by the online recommendations of either a 15' or 17' truck I went with the larger of the two. This truck was not nearly enough and as a result I had to make two trips (which cost me extra mileage and extra gas) in addition to having to pay for one more hour of help. This is very disappointing and frustrating to have to spend almost an extra $100 on moving when using the recommendation from the company. But then again I am assuming this is on purpose in order to get customers to spend more on mileage. I won't be using Uhaul for my next move.
Paul B. on
I was supposed to pick up the truck at 10:30 am then changed location to 1pm and then was told there was no truck because the customer didn't bring it back, I waited until 3pm to finally get the truck but if I didn't complain, I would have not gotten the truck that day, and the only compensation was a misserable $50.00, for a 2,500 rental.. Absurd.
Mark Q. on
The vehicle itself was acceptable and in great working order, but the representative at the location was not up front with what would happen if I kept the vehicle an additional day. The verbal explanation was that it would only be an additional $19.95/day, but when I returned it the manager changed it to a weekly rate which significantly increased the cost of the rental. ($240 on the original contract, $385 on the final bill, with an expected final bill of $280 at the most for two additional days.) I contacted the location via phone and they attempted to justify their change to the weekly rate and even denied that their employee informed me of the additional $19.95/day. The assistant manager informed me that "no one at this location would tell you that", which implies that I was not being up front with her. This was not the case so I contacted U-Haul customer service because it was clear to me they were not willing to handle this at the local level. After the dispute was entered into the system, the local branch manager called me within the hour and still tried to justify their reason of the $385 bill. I continued with my disagreement of this charge since this was not what was communicated. He eventually understood and stated he will refund me $100 back to my credit card. The main issue here is that the employee on the day of vehicle pickup told me the additional charge for the vehicle would only be $19.95/day, and then after the fact the rate changed and the total increased significantly. And my card was just charged automatically with the additional amount. I would have expected a call from a representative to inform me of this and not just an automatically generated email from the system. If an expectation is set up front, and it's contracted that way, the terms are not to be changed after the fact without any mention this would be the case. This is not good, honest customer service and is not fair to the consumer. I am appreciative that the manager is refunding me $100, but I would much rather have been told the correct terms and amounts up front and I would have structured my move this past weekend accordingly.
WICKINSON N. on
The manager was Rude to me he treat me unfair!!!
phillip s. on
Girl at front desk was not very helpful and didn't seem to care about anything. Manager Michael Brown fixed everything with a lot of enthusiasm, he was amazing.
Jami E. on
Every staff person I interacted with was helpful and kind.
Jami E on
Alicia was great - thank you!
tonia s. on
Keep up the good work and professionalism
Luis D. on
Best U-Haul facility
TITO C. on
Nothing, the experience was great!
BARBARA H. on
I could not view my receipt there is a problem pls resumitt to my email.
ANTONELLI J. on
The personnel was the nicest that I have dealt with in a long time. I am a teacher, and I have met lot of people from various walks of life; I was flabbergasted by the ladies ' sweetness.
KLAUDIA Z. on
Few days ago we were moving from Fl to Tx. We rented a 20' truck and we were towing one car on the trailer. The lights on the trailer were not working at all. Very dangerous !!! When we ask for help they told us that we need to wait at least 90 minutes. Very poor service. As we were arriving closer to Texas it was raining hard and there must of be a leak in the truck and more than half of our staff is completely wet. Mattress for the bed, clothes, electronics, Speakers, laptop, couch! Very bad experience !!!
medjerda p. on
I changed my reservation but they add a new one instead. I realise that when I bring the car back. Make me pay a lot of money. There is also lack of information to make clients pay more money.
ANTHONY P. on
Alicia was awesome she was at the desk she made the transaction go by fast .. checking in and out was fast and easy
RONEL J. on
I just want to say thank you to all the staff they are very profesional and there is a gentlemen name Andrew he goes beyond my expectation. Thank you uhaul.
Angela T. on
Although, all the equipment I rented was not in the truck and I had to make a second trip to the store. I had no problems.
John R. on
Employees were awesome! Everyone I came in contact with was outstanding. One criticism would be to NOT ArmorAll the area near the gas pedal. It was very slippery. Otherwise, keep up the good work!
Allen R. on
poorly managed, check out was all fouled up, the personnel were nice but disorganized
CLEMENCE F. on
Excellent service. Keep up the good work ladies!
thomas m. on
I loved there customer service , they were truly awesome , on helping me get the right equipment to get my truck back to Atlanta...
Santiago M. on
The personnel who overview the vehicle with me, the mileage was wrong on the contract; the turn signals were not working, the hazard were not working. This was documented and still on the returned personnel at the office were not told of this. Vehicle was okay at that most convenience to use on a National Holiday.
MARLENE G. on
Customer Service was awesome. No wait. Instructions were detailed. Did not have a lot of paperwork to sign. Everything went smoothly. Return was a breeze! Will definitely use again!
GUIRLENE J. on
I couldn't find a parking to park.
Tito C. on
Quick easy drop off. Every employee that walked by would ask how the trip went.. easy to get to and drop off.
saidie l. on
N/A
MICHAEL P. on
The main reason for my rating is the younglady behind the desk. The one that ended up helping is after the first one was so rude, disrespectful and completely uneducated. Not sure if she finished high school, however, she made no eye contact, would not answer when I asked her a question and seemed like she was very inconvenienced when I came in to pay! I am shocked that she can work at UHaul. I was born and raised in Broward county and use UHaul all the time, but after my encounter with her, this shows an extreme downward plunge in your customer service. I felt like she would hold me up any minute with a gun, as if she was from a gang instead of collect my payment! Now after over 20 years of using UHaul, I think I may have to switch. Maybe management needs to be switched because I am not sure who in their right mind would hire someone like that to be at your front desk and help customers. Very disappointed.
Kevin M. on
Don't let the scumbags who clean out the vehicle's steal wallets that people leave in there accidentally. Hire honest people.........
MARY D. on
great guys very helpful
Mathew d. on
The staff was very warm and helpful! Will be back very soon.
Dominick C. on
Have the customer service rep waiting at the return area.
Omar T. on
No One Like U haul...
Karen W. on
The clerk in the office provided the wrong key for my reservation. I went through the entire inspection, process and then realized that the mileage was way off. Then had to wait again for a new vehicle. It was a long line of issues with UHaul for issues with the SR84 & I95 site not having my vehicle so I was happy to actually get a vehicle even though it was a hour later after all of this. Christopher working the line outside was a light in all of this struggle of a day. He was so helpful and friendly.
Brent I. on
Very Professional and efficient!
LESLIE J. on
Customer service is really good.
TANASHA C. on
Calling in to make reservation and pick up, customer service was excellent! Return had hiccups, details were limited especially with me being a first time customer. Then, explanations were limited. My recommendations : upon return it would be nice for the agent receiving the truck to collect keys then give the customer the directives on what to do next. Overall through, it was a pleasure to do business with you ??
John W on
Staff at your location very helpful
BARRY D. on
Everyone I encountered at this location was more than outstanding. I would be honored to recommend and return myself for future business
DIANA C. on
Customer Services 0. Not Good Morning at all, never explain to me the difference between vans. The only person Who has matters was the person that's work in returning
CHRISTIAN C. on
Great service, clean trailer All good
driver f. on
your people are great in that office and the business office. I am very happy with your firm.
baldo l. on
Employees is very friendly
Tommie W. on
Everything thing was outstanding, and so simple.
LISA C. on
Have more trucks available
ZEKE Z. on
I rented a trailer 6x12 enclosed, waited for the woman behind the desk to acknowledge me for ten minutes, Before I could pay her for it. After I loaded it I noticed a flat tire( back tire on driver's side if I do remember). After I had that fixed at pepboys on the road, I stopped at a gas station, I was told by a passing dude that I had a brake light out. Upon my inspection I realized that I had only one taillight. I played with my connector, and cleaned all the terminals on trailer light harness.). I had 1 taillight, and no way to rush back and drop off trailer before my 24 hours were up. After a bit of haggling, the manager came and comped my second days rental fee..... I had to let him know that I didn't mind paying for 2 days if I could have used it 2 days. Plenty of work to do and your trailer is bigger than mine. But I didn't feel right driving somebody else's trailer in Miami rush hour traffic, with one taillight and a low tire.
mary c. on
Move all of those boxes out of the middle of the flow to the side so we're no where customer service is it is too many boxes in the middle of the floor
SHANTISHA O. on
Give customer Quick training to use the truck and know how to talk to customer the right way. Don't try to rid customer off .
Jessica C. on
The staff there are very unprofessional. On their cell phones, talking, the phones were ringing and they just let them ring. When I got to the truck, someone was just getting out of the truck, which means they didn't inspect the truck. I drove the truck to the furniture store and loaded my furniture, when I got to the place to unload roaches were everywhere coming from every corner. There was also cooking oil or car oil in the back Of the truck. I called the customer service number to see if I can change the truck and we couldn't get in contact with the Broward Blvd location, the customer service rep said the phone was just ringing. I was able to get a different truck which made my move successful.
LINDA W. on
I had a little problem and it was taken care of right away. Could not do any better.
Ankur M. on
Worst experience with your company
Mark S. on
Reserved a storage unit and then it's not available upon arrival.
ARMETTA M. on
give up to 100 miles free then charge mileage
RAHEEM T. on
Make it clear that you can drop equipment off at front door and get receipt outside with the attendants
Patrick M. on
Did not connect lights. Trailer was covered in yellow paint. Blown tire - no tread! 3.5 hours alongside I95 in sweltering heat - dangerous traffic - I could have received a ticket for UHauls negligence.
ANTONIO G. on
Everyone there was very kind showed me everything I needed to know and the exact price they quoted me is what I paid so all-in-all it was great I use you guys all the time and I always use you guys
Juan E. on
The inside was not cleaned, ropes from previous customer still attached. Different sized tires (according to the receiving agent this should not have been given to a client because it is a hazard). Additionally, one tire was inflated in excess of 60 psi while the other was at 52 psi. Tires clearly reads that the maximum inflation is 44 psi. My believe is that when the last client returned it, no one at the pick up facility took the time to inspect the trailer for the basics. When it comes to this facility customer safety is not a concern... Very disappointing and sad. For your safety, do your own inspection before you take on the road.
Tiffany4sure C. on
Customer service was great. Good job Trevor.
Chastity B. on
I made a reservation for pick up at 11am, vehicle wasn't at location until 1pm. This delay caused me added expenses and when I requested to have the $50 guarantee fee given back to me (they had a sign that stated if they do not have the vehicle there at reservation time you get $50), I was told no by a very rude employee. I will never rent at this location or recommend this location to any family or friends.
ERIC R. on
One of the ladies was having an issue with my order, but another jumped right in. thanks ladies. was tough to get someone to help with the trailer.
Melissa F. on
The trailer I reserved was not available so they upgraded the trailer to a size that was too big for my vehicle. When I stated this to the rep at the store, I was told it wasn't a problem. The give the trailers of that size to people with my car type all the time. Once on the road (with the EMPTY trailer) it was very evident that not only would my vehicle not be able to handle this trailer at higher speeds, but my engine would not be able to handle the load once the trailer was loaded with cargo. I ended up having to make alternate arrangements for a towing vehicle which in turn cost me more time and money.
PAUL S. on
Manager and staff walked thru several times and noted a long line of customers who had waited for more than 10min but did not respond or assist.
KENT G. on
Staff were fantastic. rent trailers from time to time and always a great experience
RICARDO V. on
Excellent service ??
BETTY JEAN W. on
The lady who checked us in was polite but left us with the feeling we were intruding on her time. The man who hooked up the trailer tried to solicit a tip after he was done. Not a pleasant experience.
MACGARRETT K. on
They over booked the truck that I put in an week in advance then the blame it in the online. I was only allowed 4 hrs with the truck when I got there they didn't have the one I reserved on line.it was terrible
CHERYL L. on
I made a reservation for 24 hours bit could only keep it for a few hours so i was unable to complete my move spent 105.00 and still have to re-rent to complete the move. This is very unfair
tracy e. on
I reserved a 20 ft truck on the 8th for 8am Friday 4/28.Called on the 27th to make to confirm everything and they told me that the truck won't be in till noon.Called 7:10 next morning and they told me the same bs that the truck won't be in till NOON and if 1 come in I'll get a call. (Straight bs) never got a call went there around 11 and they said the reservation was cancelled cause I wasn't there at 8..So they try to give me a 10ft.So finally the manager comes out and say "Oh he have a 20ft but I gotta have it back by 7.WORST CUSTOMER SERVICE I'VE EVER DEALT WITH
Loran O. on
Nothing
karl g. on
I have no further comments.
VERONICA D. on
I really thank God for all the beautiful smiles and help iwas given. I will always rent from your location.
CLAUDETTE G. on
My experience was very professional & I would recommend anyone to this location. Very professional, helpful & courteous even when you are returning the equipment. Thank you.
RUSSELL S. on
very friendly and helpful customer service representatives
Andrew G. on
Fast service with a smile!!!
Austin P. on
Great staff very helpful
PAUL S. on
The rental experience was an efficient and an overall pleasant one. Kudos to clerk Breon who assisted in the return (and offered during pickup) of the truck. His "over-and-above" customer service was indeed noted. Thank you.
ALEXEIS V. on
Muy buen servicio
JOSE F. on
Make sure the contract has all the items listed on the truck.
Kenneth P. on
I've used this facility several times over the past 2 years and they have always been efficient and professional. Good location.
Shaun B on
Vanessa was very pleasant and helpful.
Alexandra R on
awful customer services, dirty storage unit , Christopher was great. he cleaned out the unit. He was helpful. Chantel and the other girl awful.
George G. on
Don't Change anything
JONATHAN P. on
Rude costumers. Workers just walked by and did not aknowledge costumers. Store was full of people. Two people checking out individuals one did not know how to do anything.
sandy b on
Is nothing to real to said but I like the people and there because they make sure they job is ok
Demetria S. on
My experience was horrible. At first I was supposed to pick up at 9am from location THE BLUE STORE on 19th street. After waiting for over 2 hours for the guy to show up i was told that he didn't have a truck. I called the uhaul customer service and was hung up on 4 times. I was even put on hold for 12 minutes. Finally at 1 o'clock after being on the phone for hours I was given another location which was far from my house. I ended up having to pay for more miles. Iam very upset. The whole experience was horrible. I will never recommend this company
COLONGI G. on
This was a bad experience from the uhaul smelling like unclean animals,dirt on the dashboard and in cupholder,to dark slick oil on the mats,low air pressure tires,employees disgrutal with each other making the environment very unprofessional.To employees not interested in printing a receipt or not understanding the items on the receipt to explain..Got so frustrated with all of this not making sense paid the remainder of the overage..
Eugene R. on
The contract I signed said I had 5/8 tank of gas. Then when I return truck they said final paper noted 3/4 tank of gas. Okay my cost then for gas was small on return of. truck, but after I put gas in the truck based on the contract I signed which was on my mind, this ticked me off. You can't say one thing on signed contract & another at. dispatch & expect the customer to be happy!
patrick d. on
Excellent location. Fast, helpful, friendly. Everything you hope to find but don't always do.
john d on
This location is outstanding. Very helpful and friendly staff. I would recommend and use their services again.
SOLOMON G. on
Tire has hole not able to get a hold of anybody to repair. Hole in white wall of tire
Leodanny B on
The African American lady in the office was not very professional. However, all U-Haul guys that received the truck and tow dolly were very helpful and friendly.
COURTNEY C. on
No spare tire or jack in the truck - we tried to use the roadside assistance , and when they said it would be an hour and didn't show up yet after 3 hours to change a flat tire - we missed our flight to our honeymoon. Beyond inconvenient and as far as customer service- when we went to return the truck, they had the audacity to complain to us that there was some dust in the back of the van ... after we spent 3 hours on the side of the road
hank c. on
Nice, clean and easy transaction! The girls at the desk were very helpful and friendly. Great customer service!!
Harold C on
Staff was very friendly and helpful
Georgia O on
The returning process was a little bit more challenging overall it was fine.
Richard R on
Nothing at all
Wayne s. on
Very pleased. Employees great
WILLIAM H. on
Everything was great. Great experience as usual at this location.
BRENT R. on
Staff was courteous, and very helpful. I do all my moving with this location. Never a problem about getting the vehicle I need.
Alicia D. on
The employees were very polite
Clark J on
You lost my ubox. Experience is horrible!!!! Staff was friendly but not helpful.
STACY C. on
Customer service friendly
Mike B. on
I was pleased with their services. Very lovely people.
LILLIAN M. on
Clean out cargo van
JOHN H. on
I was given a different location at first. when I arrived they told me they could not take the trailer. I would have to take it to the location that I am rating. when I arrived they wanted me to take it back to the other location . After some time they took the trailer.
SHANNON P. on
I ordered a 26' truck and they gave me a much smaller one for the price of the 26' truck. So after i told them that it wasn't the right size they gave me a truck that someone had just brought back without cleaning it. This delayed my moving process.
London S. on
A loyalty customer discount
Scott O. on
Alicia is a star and should be recognized. After realizing the mileage issue I went in to see her. She was friendly, helpful and inviting. She called the pick up location which was closed and then corporate to help me. A decision was made to wait for today. She came in on her own time to help make sure the manager was aware of the issue and to help get it resolved. Once resolved she called me and walked me through the events. This is customer service. She worked to keep me calm, tool ownership of the issue and got it resolved. Simply outstanding.
tobie r. on
Nothing they were the best
Alisha H. on
I went online I went online to book a reservation for U-Haul HR my car and $1 to whatever the fee was for nobody can tell me other than environment feet and I haven't even run it the truck now I get the rent the truck they charged me $54 and some change okay I needed the truck for extra day okay I was supposed to charge the same amount of money for the extra day besides that extra mileage the extra mileage was about 21 miles extra on my charge because I estimated 25 miles per day so that's 50 miles I did 89-58 charge me for the whole twice twice
Donna P. on
What about making the trucks park in order, my truck was searching for..
BENNIE H. on
For free.
MADELINE L. on
Would not change absolutely nothing our service was great at the Sunrise Florida location. From the young lady who check us in to the young man who gave us the vehicle/truck.
jacque p. on
Great Job
MELVIN S. on
Excellent Service
Larry G. on
The service was great
LaDonna V. on
It was a quick in and out. No problems. Everything went very efficiently.
PAT B. on
Not much I can think of Andrew was great on pick up and return
Kaitlan M. on
Fantastic and friendly staff. Very pleased with this uhaul location.
Valerie W on
Appeared to be a very busy Saturday for check-in and the wait time to process paperwork was a bit challenging however, I am satisfied with the overall service.
juan f. on
Great service from everyone fast the truck was in great condition thank you for the great help it made moving easier ????
GEORGE R. on
Staff was amazing!
CLAUDIA B on
The people at this facility are amazing! Front desk girls were so efficient and nice and helpful. The guy who received our truck was also very helpful. Thank you for being nice.
Claudia B. on
Again, extraordinarily helpful people at the front desk and at the truck drop off. Your personnel deserves the highest compliments in customer service!
JOHN C. on
Twice recently I reserved a 20' truck because I needed a specific height truck. (I have a moving co. with a fleet of trucks. I rent from you when I need a small size truck.) Twice you have taken my reservation KNOWING I NEEDED A SPECIFIC SIZE TRUCK, and both times you did not have the truck available for me. Both times I confirmed the night before that you did, in fact, have the unit. Shame on you for your continual dishonesty.
KATHRINA J. on
The return process needs to be more streamlined.
luciana m. on
My problem was with customer service booking the truck. The agent gave me the wrong information. I had to travel a 45 minute in 5pm traffic. I book the truck for my son to pickup I asked the agent repeatedly if he could pickup without me being there she stated all he needed was his driver license and he would be able too pickup without me. My son arrived the girl at the counter told him I had to be the and said she had to go on lunch to eat her noodle and hotdog. The whole experience was a disaster. I was so mad I call and made a complaint to the 1800 number. The agent told me someone would get back to me in three days have not heard anything. Shame on UHAUL I will never rent from uhaul again. Luciana Mcgill
Danny G. on
Andrew and the other female representative present at the time that I picked up the truck were very personable and courteous. Great customer service! Thank you
RAYMOND A. on
Although FPL had turned off the power when I arrived to pick up the trailer, Vanessa Prado was able to work around the problem with minimal delay. The trailer was perfect for the task at hand. No problems. Thank you. We look forward to being a storage customer. Ray Alexander
RAMON D. on
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JOSE J. on
I had rented a trailer for a Sunday, returned it the same day a 12:30. Closing time was at 5pm. Person that did the return did not check the trailer in on Sunday. I found out because I received a call on Monday asking me if I was going to return the equipment. I was worried, I didn't want to get charged again. Lady on the phone told me she would verify. I called back later that same Monday, a very Rude lady told me my equipment was not checked in on Sunday. We had to have dropped the trailer after 5 of Monday morning, witch is impossible because we have proof our payment was made that sundays at ten time we stated, The staff who assisted us are where not responsible. And the lady on the phone who assisted me was very inconsiderate of my situation. Bad customer service. Overall the place is good but hose ppl -1
ROBERT B. on
Roaches all inside the vehicle they come out in full at night
GERARD W on
Everything was good and employees were very helpful
JAMES T. on
Everyone was profesional, helpful and courteous. I will most definitely continue using this location for my rental equipment and my propane tank refilling.
PAT R. on
VERY PROFESSIONAL AND POLITE, FAST HOOKUP,
TREVOR Z. on
I think that if you are renting and dropping off the same day you should not be charged mileage
KHALID H. on
There was ludy she was very respectful and nice with us in the front desk. Also, the guy who received the track from me he was very nice. I highly recommend that location for my friends.
cheri c on
I am satisfied.
Tom S. on
Let the customer know of the rise costs and or mileage on the weekend...
Billy Bey C on
Old but Clean
GILLIAN S. on
Gas mileage wad way off compare to the paper work printed. Call back location, some man answer & states that this was his job, transfer me to customer service then they claim they got to notify the store manager tomorrow which wad in until next week. Finally, the Representative that check in the truck see that it was noted by call center and issued credit. Everything wad a big disappointment from I reach there. There was a rude skinny black african account manager that was very rude.Dont understand what the attitude for, if my name was on my card plus I used my card there before. Its the same bank card. I of to go to the bank & draw money then claim I must bring military ID back. I am not even in the military. Then she expect I was going to go back home for passport. Just bad experience & a lot of run up & down. Which I should not of to wait in line again to be seen, as stated that I wouldn't of to. Even the truck I did of to wait for.
Lacardo L. on
Everyone was very polite.Excellent customer service.
Antonio C. on
All was good, but I rented truck online when I got there the truck I reserved was gone they gave another truck.
wayne p. on
Let them know everything about the rental agreement.
GRACE C. on
If you could have more branches.
Sean A. on
Trailer had a lot of damage from previous customers. Time to replace this trailer.
Shirley D. on
Excellent!!! Definitely I will recommend and definitely I will be using again. Happy New Year!!!2017 Best regards Shirley DeOliveira
Shirley D on
Thank you so much for all your help!! Happy New Year!!! Best regards Shirley DeOliveira
DAVID M. on
manager and staff excellent
John P. on
Make sure your lot people are trained not to make changes to the contract and then circle the change and initial it. It doesn't count unless it is corrected on the computer in the office.
Vernon G. on
Keep up the good job your doing.
RAYNALD p. on
Have customer service that don't have attitudes. I was not given a check sheet to check for damages on my van I rented. The van had roaches in the driver and passenger area. I killed about 3 roaches that came out of the dash and seats. It was not clean.
LOReal O. on
I did not appreciate the fact I was told insurance covered me and the uhaul that's why I purchased it .and a customer with the actual motor vehicle was parked in the uhaul drop off were it said no parking only for uhaul dropoff and as I beeped for him to move so I could get around the uhaul slightly scratched his vehicle however he was in an illegal parking area and then uhaul told me that has no than to do with them just protects there 33,000 dollar truck next time I take my business else wear it was quite stresful after what I went thru this year with a physcotic landlord I didn't need that unnecessary nonsense. I will not be a returning customer ,it is uhaul job to file for a claim with there vehicle then tried to over charge me on a 24 hour rental I paid when I rented was not told I'd owe anything ! Horrible experience and I've used uhaul before this time not a happy customer .Word of advice : insurance is useless
BRITTANY H. on
I waited outside for someone to bring my equipment for 10 minutes. The guy came and helped the man that was AFTER me. He never even asked who was there first. So I had to wait an extra 5 minutes to get my equipment. This location needs more staff and better customer service.
AZANY N. on
The whole staff at this broward location is awesome!!!! From the manarger to all the help around. They are always super helpful every time I've needed a rental. Happy bless year to all
imed k. on
They over charge me I have to call to get my money refunded call first time some money refunded I called the second time to get the rest of the money refunded looks for me a rip off I will never rent any truck from them again
ZACHARY J. on
Everybody there was very helpful and pleasant
DONALD P. on
Everything okay, no complaints
Monique S on
New lock system doesn`t work. Even though I`m paying premium price for this unit, but I cannot access it without assistance.!
Darrell M. on
Truck cab was dirty, auto transporter had a screw in a tire found during my pre-trip inspection, repaired before leaving, ratchet tie downs were are to operate from lack of maintenance. Trailer brake/taillights stopped working delaying my trip by 2 hours while waiting for roadside assistance. 2 blown fuses caused by chaffed wiring harness on the trailer. Trailer needs an overhaul. Informed drop off facility of the issues.
LARRY G. on
I am never disappointed when I rent on Broward Blvd., Michael runs a really nice place
Marion C. on
Cab of truck was dirty: steering wheel was sticky; front window was dusty; dashboard area was unclean. Not happy about the dirt. Service from representatives was friendly and helpful.
Alexander G. on
Excellent! They even helped me get that sharp turn in! These guys were Nothing short of EXCELLENT! Thanks guys!
THERESE ANNETTE C. on
The girls that work here are great but dealubg with call center is horrible what info that is on the PC is not. What happens at location and customers get messed around I have being a customer for 18 years renting 6 months a year...and very unhappy thinking of bribgibg my business elsewhere as Uhaul is inefficient and expensive plscontact me
CHRISTOPHER J. on
Friendly staff that provided great service
sharon r. on
Throughout these many months that I have been working with Mr. Brown and his crew-team, I can only say, "Excellent service at all times!" They are always on time and on point, polite, well informed and quite respectful. That works for me . . . Mr. Brown is always approachable, and he listens. I admire that in the people with whom I conduct business. I have always and will continue to refer that location to anyone who asks of my opinion. Excellent crew!
gerald h. on
Uhaul employee Vanessa Prado was excellent. Uhaul needs all of its employees to be as professional, courteous and helpful as she was.
VLADO K. on
My first time experience with using the company and I am amaised how everything looks like. Workers are nice and pleasant, servise is profesional and smood .
Michael B. on
Gas charge a little to high
HAYDIR A. on
Great service
Mark T. on
Great experience at pickup....sailed right through......but slammed busy and long wait at drop off. Staff friendly, courteous and professional.
Kathy B. on
Easy in and out process. Convenient location. Friendly staff.
george s. on
Rented a truck and some equipment yesterday without any problem. They were more then happy to charge my company card to cover the bill. Today we needed to rent just some supplies and a hand truck to finish the job and we were there at 7:00am sharp to make it to our customers location by 8:30 am. Despite trying to contact them for 2 days, they made it impossible to pay for the supplies and hand truck over the phone, saying that I needed to leave my office and come to their location to show them my company credit card before allowing my people to pickup the equipment. The results of this lack of customer service and support are now a problem for myself and my company. The details of which would now fill a book. Thanks for your lack of help.
NICHELL R. on
The gentleman was very nice great customer service skills quick check out will return at this location
Steven L. on
Pick up and drop off went very smoothly.
Michael W on
Very friendly and helpful staff
elizabeth s. on
This was one of my worst experience with uhaul. I was suppose to tow my car with a tow dolly and it had a flat tire so I had to spend $80 in gas to return to get my car. I never received my blankets neither and it was never removed from my contract. I will need my credit for $59, $9, and $10
PHILIP W. on
Everyone was good and willing to help my first time and I will come back. Thanks
Christine T. on
Prompt, pleasant service.
Ian M. on
Cashier was rude Service guys outside were exceptional.
MARLENE D. on
The only problem I had was when I checked the truck back in I was charged almost 4 times the amount I should have been charged. Mavis credited me back, today I talked with Mike the Mgr he assured me that everything was taken care. he was gracious about it. He also told me if my bank was over drawn because of the employees error to let him know and he would straighten it out with them
Rohana M. on
Two young ladies were helping customers. The one that helped us originally actually hung up on us after telling us that they had no trucks. We went in anyone and unfortunately had her again, Laquanda(sp) was her name. She was very rude when I questioned the price and not helpful. Her colleague , Aisha, was very helpful and took over. The manager was helpful and found us a truck. If I had listened to the original girl , we would never had gone to this site. It was unfortunate the poor customer service could have lost them the business if we hadn't preservered and continue to the site
JAPAN A. on
Its more of a general problem with the state of disrepair of uhaul trucks. There's always something... broken fuel gauge leading to running out, dead batteries or in this last case broken cabin light and bad handling.
Ken H. on
It was easy and the man checking us in was personable. Nate if I remember correctly.
DAVID H. on
Always a pleasure to deal with this center, head and shoulders above other dealers in this area. My go to place.