Customer Reviews for U-Haul Moving & Storage at Broward Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Broward Blvd
GEORGE N. on
More parking spots needed....other than that, the staff is amazing. The general manager was rude and cursed at me several times and threatened me with violence on three occassions....my attorney will be in touch with you shortly.
CLESHAI C. on
The Customer service at this Uhaul location was Amazing. The Manager and the workers were very Nice, Helpful, & Careful. They were Great multitaskers & I highly recommend!!
balint B. on
The guy hooking up the trailer were rude and unprofessional. The trailer light was not working but he still sent me on my way.
Janice A. on
Keep Mr. Brown, in the business since 1993 and agent Simone who worked so diligently and supportive with an injured finger. On a scale of 1-10....I rate them 11.????????????!
MARIANA F. on
There was a long line and only one person helping. I suggest having more people, because it is a big location. Both staff members were excellent (at the counter and the man outside who dispatched the truck)
Paula C. on
More personnel to assist customers. It's a busy location due to area and the customer representatives were fantastic but they were few in number. Adding more staff helps to reduce wait time and control the flow of the traffic in and out.
Beverly V. on
Michelle was professional and it showed in her work knowledge manners and attitude Continue to elevate her because she has a lot of potential for leadership
jackson C. on
I truly recommend anyone to this location if you ever need U-haul... 2800 W Broward Blvd FORT LAUDERDALE,FL 33312
Kevin K. on
Loved it !!
leanne P. on
Safety was impt.
Marvin J. on
Need better tracking for renting and returning, your agent call me on a Sunday afternoon asking will I return Eqipment, I returned that Saturday afternoon nota day later , that was very disappointing to hear, please correct that issue in your database!
Dorothea H S. on
The new Sign In Procedures are cumbersome and slow. Too much repetitiveness since I do it on line and then have to do it again in the store..
Jonathan E. on
The kind lady that took care of me exemplifies what 'great customer service' is. She seemed excited to do her job, and it showed.
lisa M. on
Due to the influx of clients at the end of the month I would recommend more trained personnel during this time. Wait time was over an hour with one representative working on 2 different computers. It was confusing to find out to whom she was referring when speaking. I was told to wait outside for the truck but the keys had not been given to an attendant. I was also told I would get the dolly outside. I did not get the dolly. I feel that the personnel were doing the best they could, but they need support from their corporate team. Check in was smooth and easy! :)
JENNIFER K. on
The customer service was terrible. It was too much personal talking. The lines were long because of their talking.
julio H. on
Very professional personal
sonya S. on
The network sucks I waited 3 hrs to pick up a uhaul with reservations.
Koreen P. on
Have manual procedures that can be followed when there are system outages so that customers do not have to wait in long lines when they already had a reservation. Also, when there are system outages and manual procedures are being followed, then those procedures should override whatever is in the system and the system updated later without any hassles to the customer. For example, the truck that I rented had only a 1/4 tank of gas when given to me. The agent in the yard that was checking out my truck noted on my form that the gas was only 1/4 filled instead of full as the agent inside the store indicated without having someone confirm. As a result, when I returned the truck 1/4 filled I was going to be over charged for gas when I should not have been until a reasonable minded agent stepped in.
kevin J. on
Upgrade your computer system. Because it was slow, customers had to wait longer time for assistance.
jethro B. on
Slow processing check out.
Lucas W. on
Staff had zero customer service. They were more concerned about talking to their co-workers. Did not feel like a valued customer. Person checking me in had the attitude like she didn’t want to be there. I will try and avoid this location in the future.
CHARLES L. on
Obtaining my Drivers License information should be a better system than taking a photo myself and downloading.
Joseph T. on
Overcharge on mileage.
Chris F. on
From beginning to end PERFECT!! I had a van for twenty-four hours. Great service st this location!!!
LaEtta L. on
I did have to wait long
richard J. on
Associates were very friendly and helpful with my drop off. Thank you.
Brian S. on
I returned this rental many hours before the due date and still received communication that it was not returned.
Anastasia R. on
I rented a pick-up truck for a few days. I believe .79 cents a mile is rather high. The total was reasonable until the end when they gave me the total after mileage was added. I will shop around better next time.
MARCHELLE B. on
Have better customer parking, all spaces were occupied by rental equipment.
Stefan R. on
They charged me for two day when I return the trailer after 4 hours! At the time of return they were to busy talking between each others
Jeffrey M. on
excellent service at this location. very clean vehicle. Completed my project.
Anne B. on
The company we had hired through the Movers Partners canceled our movers, the company wound up getting a contract for more pods, and we wound up booking movers outside of the recommended movers in Denver. The manager in Broward was very helpful in getting us another group of movers. Additionally, when you call the store, you can not get the local store, we did not like that, when we needed the box delivered we had to go to the store in Broward and see what was going on, the other company had a job with 6 pods.
Ronald L. on
Customer service staff at this location are the best.
thierry J M. on
I was waiting for a longtime before I could figure out where is the office because no one was outside to lead or even greet me. I was told my reservation was canceled, and was given a truck that wasn’t clean, with material still in the back of the truck, at one point I had to go look for the guy to get it off the truck, and the truck wasn’t up to a fair gas standard, was extremely consumed gas that went outside of my budget. The only good thing I can point out on this location, was the girl that help me was very helpful and friendly, she tried everything to help but limited on her power to do. So
Agnes G. on
I was told something totally different than what I was given. The mgr. was called over by an employee, but he was so belligerent towards me, I was brought to tears! I am going to make sure that I take this to Social Media, and find others that have been made a spectacle of in front of others in this particular office. Give me a minute, and I promise you that I will be heading up a class action issue, of some degree.!!! You need to have him removed, or at least get him some better social skills!! Thank You! AGNES GIBBS
Beatriz H. on
I ordered my truck 2 days prior at a specific location, but my reservation was then moved to another location without notifying me first. When I arrived st the new location my reservation Had been can elled for arriving an hour late. Although, my original reservation was supposed to be at 9:00 not 8 to begin with, but was entered incorrectly. I had to start a reservation all over when I got to the actual location and wait in line. Then drive the extra 10 miles since this Location was a bit further, costing me extra miles. The representatives were all very nice and processional but the initial inconvenience and added costs will not make me a repeat customer.
Tuesday P. on
They were humble enough to let me explain my concerns first and they was not rude to me. That let me talk and they listen. And the problem that i thought i had was resolve. U-Haul is a great place .
Dionne F. on
Bullshit service is fabricated it saod i went 6 miles over and i only went 5 minutes up the stree
SHANTELL C. on
Omg , I was impressed because people figure uhaul is just to rent trailers , vans and trucks but the storage impressive. The staff listened and was so helpful
ROB S. on
Mike, Rob and Nate are awesome. I always go to them for any of my truck rental needs or hitch installations.
Fabio S. on
Muy atentos y diligentes ademas de amables
LA'KEISHA D. on
The staff for the most part was fair. The first truck I received was contaminated with Roaches, brakes were really bad, and the alignment was completely gone. No, credit or service was provided for my inconvenience. Whereas, this inconvenience threw my plans off by over a day. I'm very disappointed and dissatisfied with the lack thereof.
Earl B. on
No comments
Nick A. on
No need to improve.
ZARVEARIE B. on
All the staff was helpful and friendly!
jaime N. on
All employees need to be on the same page, more professionalism is needed, and better explanation of the process would probably help customers with decisions better.
Rodney E. on
What I would like to know when I rented a 20-foot truck and drove it only 19 miles and the gas tank read when left the property just below half a tank. in order to return the truck with the same amount of gas in it that I left with it took 6 gallons sorry 5 and 1/2 gallons in order to bring it back up to just below a half a tank what does that average out 19 Mile 5 1/2 gallons of gas is that something like about 4 to 5 miles a gallon? And when I questioned it no one had a plausible answer except one person who basically said well it's a big truck you know how much an 18-wheeler uses gas in which case I told the person don't bother going there you have no clue how much gas and 18-wheeler uses for any amount of travel very unhappy very unsatisfied
Stephen B. on
There were trucks everywhere, blocking paths to get in, blocking paths to get out, parked way too close together and in a way that you could easily hit another truck right next to you.
Edna S. on
Great service, staff friendly, no complaints.
fausto A. on
Everything was excellent
Daniel E. on
This was a very pleasant experience. Simone was very pleasant and professional.
Nick A. on
These hard working people need to all get a raise! Thanks especially to the guy who traded our van for another that was easier to find on the lot.
demetrius J. on
Hire more people to help there was only one person taking care of customers
Villafana S. on
Must say everything worked out beautifull even with the dropoff, will be seeing you all in about 2 weeks for another rental and car hitch, thanks
David S. on
Location was clean, but had so much equipment that it was tough to maneuver with a trailer. The staff was very helpful.
Leslie P. on
I reserved with A&A Quick Lube online. I received a text to call and confirm. I did. The reservation had to be updated because I was not returning to the original place I was renting from. I received the updated confirmation #26890133 with the new pricing. The location where I made the reservation did not change. I gave the information to my daughter who was using the trailer. When she arrived to have a hitch installed at ANOTHER location, they said it would take 2 hours instead of the hour I was told (also an appointment made online). She called A&A Quick Lube to let them know she would be an hour later in picking up the trailer, they said no problem. Then I received a phone call asking if I would still be picking up the trailer, I said I thought my daughter had called and yes, the trailer will be picked up, just an hour later. My daughter showed up at A&A Quick Lube who, not only didn't have the trailer, but had no record of the reservation, and saw no reservation in the system. I'm not sure why they confirmed when my daughter had called earlier. I called back the woman who called me earlier to confirm and she was at another location on the other side of the city, the 2800 W Broward location. If it had not been for the phone call, we would not have known where the reservation actually was. In addition, a phone reservation was made in Houston for the hitch to be installed, when my daughter arrived, she was informed that establishment does not attach hitches. Which was the reason why she waited until she arrived in Florida to have the hitch attached. In the past, our experience with Uhaul has been good, but this was exhausting. and will be shared with anyone who asks me.
steve S. on
Rip Off! Never again!
NAILAH N. on
The light nearest my storage unit was activated by motion. When I would visit my storage to remove/add items, I would have to stop frequently to activate the light. A non-motion light could fix this.
charlotta m. on
did not know I had moved out????...where are my things..No one contact me about my things...
ANGELA L. on
I was paying for on-site parking for my trailer and was damaged on 3 occasions and still they have not taken responsibility for it in Ft. Lauderdale.
Derwin C. on
simone simpson was my cashier and did everything in her power to make me feel comfortable and always choosing you guys as my primary storage or truck rental .
JIMMY B. on
It was 👍
Nicole L. on
N/a
Pam S. on
The staff are excellent and very helpful! I would highly recommend this facility.
shirley s. on
good move in experience
Crystal W. on
The staff is efficient, professional and Michael the manager is EXCELLENT.
Cheryl W. on
Always great
sharron w. on
Everything was so smooth. Every person we interacted with was friendly and helpful. The storage unit was clean and easily accessible
Margot D. on
👌😃
PETER F. on
Online Rescheduling for U-Box reservations need attention Program attention.
Lisa L. on
The staff at this location Broward Boulevard are amazing. They help you with everything that you need; they work with you with every issue that may arise as we all know some things don't go as planned
JULIUS S. on
N/A
Taha Z. on
Super friendly!
Toni J. on
Very kind and helpful people but the process was not very efficient. Be patient and laugh at the chaios.
LECLERC G. on
Good service
Alphonso M. on
very bad service, the manager was very rude to many of the customers. They showed me the wrong storage unit, and issued me the wrong uint. i put my lock on it and the cut it off without telling me.
LECLERC G. on
Good service
Paul S. on
The customer service is extremely slow at this location with people in line waiting with sometimes only one representative to help.
Brendon A. on
The facility on Broward blvd was great. However, I rented a truck from the Hollywood blvd location and that was a bad experience. I was over charged and still haven't received money back yet.
Spencer H. on
Facilities are great-lousy customer service
raymond s. on
Thank you
Elsa P. on
The word “excellent “ is inaccurate when describing my OVERALL experience with this location, and your superb staff services!... The word I will use is: A W E S O M E.... AWESOMELY GREAT! Thanks :-)
may k. on
That was the worst experience I’ve ever had from picking up the truck in Clearwater to getting a storage moving out was horrible the staff one member was completely stoned and I’m sorry to say it I wa
Diones A. on
1. When I arrived, I had to wait 30 mins to access my UBox. 2. The store closed at 5pm and moved my Ubox without telling me, even after I tried to explain that the UHaul email stated I had until 6pm.
Ian B. on
This location was very efficient, friendly and knowledgeable. Mike was very easy to work with and helpful. I'd rate this place 5 stars any day. Made my life easy.
Cynthia B. on
The staff was so helpful, professional and polite.
Ronald L. on
Additional late fees were exaggerated
Robertson S. on
Great service assistant Manager and her staff.
Taffany G. on
Everything was great
Stephanie W. on
I'm annoyed and amazed at how frustrating my UHaul experience was. When I called to schedule my move, they could not locate my pods or account information. They cost me money and time I didn't have.
PETER F. on
I have been happy with my past rentals but as far the U-Box goes it could be better managed. For some reason the staff had issues with locating my U-Box each time i called to make some arrangement.
VANESSA P. on
Great customer service!
Jacquline B. on
U-Haul is too expensive truck rental is too expensive it's cheaper up north cost me too much money could not pay my bill at home because I had to pay almost $700 to get home from your truck and you di
ST LUKE B. on
Everything was professanlly kept with a friendly manner!
Veronica A. on
The faculty does not allow for prorated rent which is very discouraging.
Roger K. on
Thanks without the storage I don't know what I would have done.
Cristina G. on
My experience was EXCELLENT. The woman who helped me, Nikki Johnson, postponed her break (to get something to eat because she was starving) so that I didn’t have to wait in line. THAT IS TRUE SERVICE.
lupi g. on
Bad customer service I received when I called to book my truck
Brianna C. on
It was a rocky start but all I can say is Leslie at the Broward location was more then pleasant to work with!
TINA P. on
The staff was friendly and knowledgeable.
Joannie C. on
I have mixed comments - The staff was amazing - When emptying my unit I found that there were roaches everywhere. I had to get rid of most of my things including my bed, staff hugged me when I cried.
Teresa F. on
.
Gordon L. on
UHaul you ALL suck so bad! Worst experience ever!
Meagan N. on
All staff was very friendly and helpful. The facility was at capacity w/ reservations pending but they still found a way to accommodate our storage needs so that we could unload and return our trailer
leatheis r. on
I would recommend this facility
brandon M. on
This was by far one of the worst experiences of my life. My unit was robbed within 2 weeks. Then when I was trying to gather information the staff acted as if I was bothering them. So I reached out
sean s. on
I enjoyed using your equipment and storage unit and use you again in the near future
Michelle A. on
The people at this facility really got to know me and were super helpful whenever i needed anything. I've had HORRIBLE experiences at other facilities and this was is far above the rest.