Customer Reviews for U-Haul Moving & Storage at Broward Blvd

Rating:

3.0

The cabin of the truck smelled like weed. On further inspection there were ashes and remnants of marijuana in the cup holder. Further attention to detail on cleaning.

Rating:

4.0

The vehicle was very dirty on the exterior. Keep flashing in the dashboard that the front safety camera was dirty and needs cleaning. It could have used a window cleaning on the interior as well. It was a cargo van and I would not expect it to be super clean but it was pretty bad.

Rating:

3.0

On the day I rented only 1 person was working. Van wasn't cleaned and after looking in back I found a crack pipe (in plain view), I'm so lucky I wasn't pulled over or accident.

Rating:

4.0

It was confusing when I went to pick up the truck after getting the keys.

Rating:

5.0

Keep up the great work and stay safe. Keyon was very helpful with my rental and provided me with a satisfied service.

Rating:

1.0

was swapped out of 3 vehicle transports first one - No Tag second one - wrong application third try - finally each time paperwork had to be redone and transporter was hooked up to my truck 3 times. After arriving home and was in the process of driving the SUV on to the transport OMG the transporter tongue popped off my 2" trailer ball. The trailer was not secured to my trailer ball !!!!!. I reattached and secured the tongue to my ball. The Drop off in VERO Beach - a disaster!! Being a new location they did not want to take the transporter as a drop off. Store Manager Armondo was not on site but was contacted by Sara his employee and stated "It must be a mistake". The UHaul paper work stated that i was to return the transporter to them. This was a poor rental and wasted hours of my time dealing will the above issues. Robert

Rating:

1.0

Make sure the gas is checked. I was charged for three gallons of gas to make a quarter tank even tho I took a picture of when I got in the truck and it was less than a quarter

Rating:

5.0

Very good

Rating:

5.0

Ms. Biffey is an excellent employee and is very knowledgeable and kind.

Rating:

4.0

Overall everything was good. We did have a 'tire going flat' issue. We had to stop each day and fill it up with air. Finally I stopped and purchased some fix-a-flat. That seemed to help but it was a pain for the first couple of days since the tire did go flat each day.

Rating:

5.0

Well, I rented a p/u for one day and only traveled 21 miles total, however I was told that I would be given the first 30 miles, nevertheless I was still charged for the 21 miles in addition to the daily rate! This should not be so!

Rating:

4.0

Staff was very helpful

Rating:

5.0

Betty was extremely friendly. I wish there was more to say in that regard however, the other women working the front had more than enough attitude to go around. I was rudely yelled at about wearing a mask when entering in spite of two employees who were walking around and through the store repetitively not wearing one. And in spite of the mandate being lifted. During my initial opening of the storage unit and return of the Uhaul the women I was dealing with was grumpy and seemed distracted. Overall, hire more people like Betty who are happy and excited to help you with your needs.

Rating:

5.0

Very helpful

Rating:

5.0

You all need new tow dollys The one I had was in terrible condition

Rating:

5.0

They had to change my contract 2 times and they had no issues with it. I trailer that I needed was not available, so the changed to another smaller one, but just as I was being shown the new trailer the size the one I was looking for showed up and the girl quickly check if it had another reservation which it didn't. 2 minutes later I had new contract and was out the door. I have used this location in the past and will continue to use them. A true shout out to the crew.

Rating:

4.0

Did not have the vehicle i reserved Available when I arrived.

Rating:

5.0

Thanks!

Rating:

1.0

My reservation was not there and I didn't get my $50 reservation guarantee just a much much much bigger truck I could barely keep in the road and paid more for the gas. Terrible

Rating:

1.0

The wait time was ridiculous and the customer service was inadequate.

Rating:

5.0

Very helpful and I appreciate that, besides being nice and friendly good job

Rating:

1.0

More staff, the line was long at the time of pickup AND drop off! The truck I received was unkept on the inside(radio was broken, ac knobs were missing). The truck barely had gas in it when I received it. Once I left the lot, I immediately had to go to the gas station! When returning the truck, I could barely get inside the facility because other trucks were parked for return and nobody was out front pulling them in! Only good thing was the customer service I received from Betty George. She was amazing and took good care of me! She made sure I had what I needed and I appreciate her for that!

Rating:

5.0

In the morning when you go to return It would be good to have more people there so we could return the trailer as quickly as possible , there were to many thing and few people to help me

Rating:

5.0

Outstanding Service especially starting with the Workers behind the Counter.

Rating:

2.0

Teach them about customer service and most importantly how to talk around customers.

Rating:

5.0

I have always had a great experience at this location, so when I need a truck or van this is were I go. I pass others to get to this one . Staff is always courteous, welcoming and professional.

Rating:

1.0

It was like a party with the girls behind the counter 45min to rent a trailer that they said they didn't have. I was parked next to the one they rented me

Rating:

5.0

Workers are very polite and patient

Rating:

5.0

None

Rating:

5.0

Excellent customer service. Facility and trucks are clean. Very pleased. Thanks, Uhaul.

Rating:

1.0

Not nearly enough help especially at normal busy times. Much too slow to get in and out even for just supplies. If they had enough help they could designate a line for supplies instead of waiting 20 minutes for each customer ahead of you who is reserving , leaving with or returning a truck. I blame the Manager.

Rating:

1.0

Horrible, really bad experience

Rating:

5.0

The computer was down so it took more than an hour to get my rental. I pity the people in line behind me. I did not have any other issues.

Rating:

4.0

I did not agree with the price adjustments. I did not like the fact the price was changed (increased) twice during the time that I had storage facility.

Rating:

1.0

There is a really foolish guy that work at this location. African American with gold teeth. Very unprofessional young man, started yelling at my all because I asked another worker a simple question. His language and demeanor was very very aggressive. Manager heard the shouting from the other room and did not come out to find out what's as going on. I rent lots of trucks every year and this was the most disappointing experience ever. The lady that was serving me came outside and apologized for the male staff member. I explained to her that this was ridiculous and I've never had such a bad experience like this before. This young man needs to be trained or fired.

Rating:

5.0

The person that serve me today was great!

Rating:

5.0

I dove 1200 miles from Fort Lauderdale to the Poconos mountains with no problems and full confidence in the trailer. It was a no thing.

Rating:

4.0

Great staff friendly .

Rating:

3.0

I was told that whether I dropped it off in the morning or later that evening, I would pay the same price but the charged me a $20 after hours fee that I did mot expect. My mom told me I hail is always more expensive than you think but still...

Rating:

1.0

I was changed for fuel even though I put extra gas, I was charged a late fee when I was 2hrs early, and then they still charged my card two weeks for a different amount

Rating:

2.0

Disgruntled employees carrying on a constant conversation about other employees and complaining to each other about people not showing up for work. They were pissed off and they took it out on the paying customers with rudeness and curt answers. This applies to the inside office staff. The outdoor guys were very nice. Process was slow even though I had a reservation.

Rating:

4.0

Everything was good and very friendly service.

Rating:

5.0

This was the worst rental i have ever had from U-Haul. The trailer was not ready at the location confirmed. You made it so difficult and inconvenient to get and return. I WANT to speak with a Customer Service MGR about this. This location did nothing wrong!!! nor did the original location

Rating:

5.0

The customer associate was so nice. When she couldn't help us she went and got the manager that was more than happy to accommodate us. I appreciate your services

Rating:

5.0

Good service n fast

Rating:

4.0

Well the door on the driver side didn't open we had to get inn on the other side

Rating:

4.0

IT WAS A BIT AWKWARD AT FIRST WITH THE APP AND ALL THE PHOTOS I HAD TOTAKE..AND GETTING A KEY TO THE VAN WITH A LONG LINE AT THE DESK WAS ALSO A BIT AWKWARD BUT ALL IN ALL IT WORKED OUT FINE.

Rating:

5.0

Great experience twice people at the front desk know what they're doing the guys outside take care of you as soon as I can very busy but the top of the customers as quick as possible both times I was there and I was in and out within 10 minutes Great service I would recommend to a friend

Rating:

2.0

Waited for almost 2 hours to be seen. Poorly maned. Only one service attendant available for a long line.

Rating:

5.0

I was sorry to hear that Mr. Brown was no longer at the facility. He was a great manager & always took care of me & my business.

Rating:

5.0

This Broward Blvd facility is my go to location for storage, truck rental and the most respectful staff. Thank you

Rating:

2.0

the staff was not friendly

Rating:

5.0

Betty was very helpful and amazing!!

Rating:

5.0

N/A

Rating:

5.0

Great

Rating:

5.0

Thankful to have had a place to keep.our things while we settled into a new home. Very clean and well maintained.

Rating:

3.0

people nice. ALWAYS a line, have to wait EVERY time in Florida. booking the truck was awesome. Very convenient. The storage unit i used had an air conditioning pipe running thru the ceiling. the floor was always wet. Luckily, i could leave that area clear. Also when I went to remove my stuff, they had locked me out and said the reason was I had to use a U-haul purchased lock. I will NEVER use U-haul again for anything until that changes. Your policy sucks!

Rating:

5.0

The two guys that you sent me where very nice to me. Thay did a very excellent job

Rating:

5.0

Thank you Michael and staff for your assistance, you guys were awesome! Definitely will be referring this location to anyone who needs professional and prompt service.

Rating:

5.0

Good crew!!

Rating:

5.0

Very neat no problem

Rating:

5.0

I was attended to with in a few seconds of entering the building and my rental was handled smoothly.

Rating:

5.0

Amazed with the level of customer service, professionalism and service. Mike Brown, the manager, is just a great leader to his staff. I am grateful to have found this location.

Rating:

5.0

The service was excellent and the staff was very professional helpful and friendly and they work fast, I would highly recommend the 2800 Broward location!

Rating:

1.0

I was charged for a storage that I was told by the manager that I would not have to pay the the storage that I was moved from and then I was charged for a dolly that I never received and also the manager told me that he would take care of and didn't. So I would never recommend this Uhaul or storage. HORRIBLE

Rating:

1.0

My overall subpar experience at this location can be approved with a better hiring profile. The staff that I've had the most unfortunate interaction with, don't seem to have graduated high school or barely skated by. I understand various unpredictable emotions have been promoted due to the pandemic. However, basic friendly (even if it's fake) communication is so lacking with the staff I've interacted with handling my storage needs. When I first arrived to this location after a lovely drive from Dallas, Texas (with my 6' x 12' Van Trailer attached to my Kia Sportage - contract # 23023104), Alicia Mitchell made a clerical error with my return date. No biggie, it can be resolved and the $80 overcharge was later refunded. My contact person's name was entered incorrectly because Alicia didn't bother to confirm the information. I understand it can be slightly difficult to understand someone who's wearing a mask, if you don't care to try. I'm an epidemiologist and I work in hospitals where we communicate clearly with masks on, while tending to patients lives. She could have turned her screen for me to view the information and confirm its accuracy, or printed out a document to confirm with me but, that's the past. Again, no biggie, but she failed to confirm my access code number. That long drive from Dallas by myself was quite taxing. Here I am ready to unload all my stuff, just need to open the door. But here's Alicia complicating a simple procedure that kindergarteners can do with ease. The issue was later resolved. My last interaction with the staff at this location finally came September 4, 2020. Contract 788052-117382 for all the deets. I had the utmost displeasure to be served by Zaria Johnson. She asked how she could help me and for my name. She located me in her computer and asked me if I knew I had to be there by 12pm. I told her, "no, I just flew in". She replies, "oh you flew here, from where?". Perplexed, not understanding the relevance of this; I tell her "Virginia". She continues, "Oh well you were suppose to be here by 12pm". I chuckle while saying, "well I got here when I got here" and I shrugged my shoulders (It's about 3pm at the time). She directs me to where I can pull my car to, and I remind her (because paying attention is seemingly not a requirement in the hiring profile for the employees I interacted with), that I don't have a car, I have a unit here. Which she should have seen in her system when she located me, but Zaria doesn't do well with paying attention. If she had, she should have been able to conceptualized that I was emptying out unit 1313, transporting those items to the U-Box and moving it to Virginia. Subsequently, she would have informed me that once I empty out my storage unit, utilize that same lock to lock my U-Box when I'm finished. But! That didn't happen. I was not informed I needed to lock the U-Box. When she walked me and my brother to the U-box (after, I suppose, her attempt to chastising me for being "late", not sure - didn't ask didn't care, fresh off the plane and we had a full storage unit to empty; in the 90 degree heat as we walked to their garage, where Zaria showed us where the U-Box is), she removed the velcored tarp from the box, opened the box and said here you go and went back inside. No instructions. No "come back inside to check out or be sure to do this", nothing no instructions whatsoever. So when I received a voice message from the manager Michael Brown the following day - after I returned back home to Virginia, that my U-Box needed a lock, I just knew these mini property managers that work here do not have the proper hiring profile to do this job successfully. I will say that Michael Brown was very attentive and patient when listening to me about my experience with his staff. To remedy the issue with the lock, he provided a lock free of charge for the U-Box, and I made arrangements for the key to be delivered to me. I appreciate him for this and for acknowledging the bad customer service that he wasn't pleased to hear about. It should come as no surprise that I will never return to this location, and even though I live in Virginia, I will most definitely tell others not to come here - if they can avoid it.

Rating:

1.0

Overall it was ok. Too expensive!. Customer Service needs to be revaluation, you have some good pearls, Andrew is a great Customer Service person, but they have some very young girls that aren’t good at all. They spend more time in there personal phone, & ignoring customers in line. It used to be a great place before,!

Rating:

5.0

The Staff service was above and beyond, He was very helpful provided information and explained everything in detail, excellent customer service, very professional.

Rating:

5.0

Keep up the good work.

Rating:

5.0

Staff deserve raises!!!

Rating:

5.0

The young lady who I was very nice

Rating:

5.0

The unit was secure, but not well lit. There is no light in the unit. (2058) The entire staff was WONDERFUL!! The restroom was always clean. I point this out, because I've never seen a restroom THAT CLEAN at a storage facility...Thank You!😊👍

Rating:

5.0

After dealing with so many rude people in DC over the past week it was so refreshing and appreciated to deal with Mr. Brown and his staff! Mr. Brown took his time to “tour” the facility and to show me how everything works . I couldn’t be more pleased. Thanks U-Haul Broward!

Rating:

4.0

Staff was very helpful

Rating:

5.0

Well spoken personnel and great attitude.

Rating:

2.0

The unit was very small for all that money. I'm disappointed the door had problem from day one. They replaced the doors before I removed my stuff and I found a lamp shade of mine very dirty. Never using your storage facility again.

Rating:

5.0

Thank you for everything...

Rating:

4.0

Everything was fantastic except for the parking. The lot felt completely overfull with trucks and trailers and often it would be difficult to park or even pass through the lot.

Rating:

5.0

A great experience as always.

Rating:

2.0

The parking lot is way too crowded. I had a drive up unit that was always blocked by Uhual equipment. It was very difficult to maneuver through the parking lot, in order to load and unload- I had to keep moving my car to allow people by. For the month rental, I may have actually driven up to my unit a total of two times. It’s just way too crowded and inconvenient for a unit to be priced for almost $200 a month.

Rating:

5.0

You're very helpful experience very friendly I give a 5 stars

Rating:

5.0

The manager Mr Michael is great he always goes above and beyond for his customers.. He always goes above and beyond to resolve any issues to make it easier on the customers

Rating:

1.0

I'm giving you a horrible review because of two employees there they did know how to do their job correctly as far as customer service it took me two and a half hours to get my truck because of them

Rating:

5.0

My visit today, was EXCELLENT! Thank you Ms. Eddi, Ms. Leslie, Ms. Buffy and Mr. Deon (I really hope I have his correct name). ALL are BLESSINGS to the customers of this company.

Rating:

3.0

One of the young ladies was very welcoming and not open to helping me the app to pick up my truck or even locate the truck.

Rating:

5.0

everithing excellent

Rating:

5.0

Super helpful, and nice Uhaul team at this Broward blvd location! Thank you for all your help!

Rating:

5.0

Very helpful.

Rating:

3.0

Unit was clean but the free lock promised when renting online was not in the Unit and the person up front had no clue about the free lock offer.

Rating:

5.0

Mikes whole staff were exceptional. Rob and his front counter staff did everything they could to help and make my time useful.

Rating:

5.0

Everyone was very friendly

Rating:

5.0

Lovely and very professional people. It was a pleasure to do business with then.

Rating:

5.0

Great help with professional people! Thank you very much!

Rating:

5.0

Great service

Rating:

4.0

I only have 2 less than positive comments: 1) It would have been nice if temps had been 76 or lower during the summer months. 2) Lights should stay on when customers are working in their unit.

Rating:

4.0

None at this time

Rating:

5.0

The Customer service at this Uhaul location was Amazing. The Manager and the workers were very Nice, Helpful, & Careful. They were Great multitaskers & I highly recommend!!

Rating:

5.0

I truly recommend anyone to this location if you ever need U-haul... 2800 W Broward Blvd FORT LAUDERDALE,FL 33312

Rating:

5.0

I did have to wait long

Rating:

5.0

They were humble enough to let me explain my concerns first and they was not rude to me. That let me talk and they listen. And the problem that i thought i had was resolve. U-Haul is a great place .

Rating:

5.0

Omg , I was impressed because people figure uhaul is just to rent trailers , vans and trucks but the storage impressive. The staff listened and was so helpful

Rating:

5.0

Muy atentos y diligentes ademas de amables

Rating:

4.0

Great service, staff friendly, no complaints.

Rating:

5.0

The light nearest my storage unit was activated by motion. When I would visit my storage to remove/add items, I would have to stop frequently to activate the light. A non-motion light could fix this.

Rating:

4.0

did not know I had moved out????...where are my things..No one contact me about my things...

Rating:

1.0

I was paying for on-site parking for my trailer and was damaged on 3 occasions and still they have not taken responsibility for it in Ft. Lauderdale.

Rating:

5.0

simone simpson was my cashier and did everything in her power to make me feel comfortable and always choosing you guys as my primary storage or truck rental .

Rating:

5.0

It was 👍

Rating:

4.0

N/a

Rating:

5.0

The staff are excellent and very helpful! I would highly recommend this facility.

Rating:

5.0

good move in experience

Rating:

5.0

The staff is efficient, professional and Michael the manager is EXCELLENT.

Rating:

5.0

Always great

Rating:

5.0

Everything was so smooth. Every person we interacted with was friendly and helpful. The storage unit was clean and easily accessible

Rating:

5.0

👌😃

Rating:

4.0

Online Rescheduling for U-Box reservations need attention Program attention.

Rating:

5.0

The staff at this location Broward Boulevard are amazing. They help you with everything that you need; they work with you with every issue that may arise as we all know some things don't go as planned

Rating:

5.0

N/A

Rating:

5.0

Super friendly!

Rating:

3.0

Very kind and helpful people but the process was not very efficient. Be patient and laugh at the chaios.

Rating:

5.0

Good service

Rating:

1.0

very bad service, the manager was very rude to many of the customers. They showed me the wrong storage unit, and issued me the wrong uint. i put my lock on it and the cut it off without telling me.

Rating:

5.0

Good service

Rating:

3.0

The customer service is extremely slow at this location with people in line waiting with sometimes only one representative to help.

Rating:

4.0

The facility on Broward blvd was great. However, I rented a truck from the Hollywood blvd location and that was a bad experience. I was over charged and still haven't received money back yet.

Rating:

3.0

Facilities are great-lousy customer service

Rating:

4.0

Thank you

Rating:

5.0

The word “excellent “ is inaccurate when describing my OVERALL experience with this location, and your superb staff services!... The word I will use is: A W E S O M E.... AWESOMELY GREAT! Thanks :-)

Rating:

1.0

That was the worst experience I’ve ever had from picking up the truck in Clearwater to getting a storage moving out was horrible the staff one member was completely stoned and I’m sorry to say it I wa

Rating:

1.0

1. When I arrived, I had to wait 30 mins to access my UBox. 2. The store closed at 5pm and moved my Ubox without telling me, even after I tried to explain that the UHaul email stated I had until 6pm.

Rating:

5.0

This location was very efficient, friendly and knowledgeable. Mike was very easy to work with and helpful. I'd rate this place 5 stars any day. Made my life easy.

Rating:

5.0

The staff was so helpful, professional and polite.

Rating:

4.0

Additional late fees were exaggerated

Rating:

4.0

Great service assistant Manager and her staff.

Rating:

3.0

Everything was great

Rating:

2.0

I'm annoyed and amazed at how frustrating my UHaul experience was. When I called to schedule my move, they could not locate my pods or account information. They cost me money and time I didn't have.

Rating:

4.0

I have been happy with my past rentals but as far the U-Box goes it could be better managed. For some reason the staff had issues with locating my U-Box each time i called to make some arrangement.

Rating:

5.0

Great customer service!

Rating:

3.0

U-Haul is too expensive truck rental is too expensive it's cheaper up north cost me too much money could not pay my bill at home because I had to pay almost $700 to get home from your truck and you di

Rating:

5.0

Everything was professanlly kept with a friendly manner!

Rating:

3.0

The faculty does not allow for prorated rent which is very discouraging.

Rating:

4.0

Thanks without the storage I don't know what I would have done.

Rating:

5.0

My experience was EXCELLENT. The woman who helped me, Nikki Johnson, postponed her break (to get something to eat because she was starving) so that I didn’t have to wait in line. THAT IS TRUE SERVICE.

Rating:

4.0

Bad customer service I received when I called to book my truck

Rating:

4.0

It was a rocky start but all I can say is Leslie at the Broward location was more then pleasant to work with!

Rating:

5.0

The staff was friendly and knowledgeable.

Rating:

3.0

I have mixed comments - The staff was amazing - When emptying my unit I found that there were roaches everywhere. I had to get rid of most of my things including my bed, staff hugged me when I cried.

Rating:

4.0

.

Rating:

1.0

UHaul you ALL suck so bad! Worst experience ever!

Rating:

5.0

All staff was very friendly and helpful. The facility was at capacity w/ reservations pending but they still found a way to accommodate our storage needs so that we could unload and return our trailer

Rating:

4.0

I would recommend this facility

Rating:

1.0

This was by far one of the worst experiences of my life. My unit was robbed within 2 weeks. Then when I was trying to gather information the staff acted as if I was bothering them. So I reached out

Rating:

5.0

I enjoyed using your equipment and storage unit and use you again in the near future