Customer Reviews for U-Haul Moving & Storage at Broward Blvd

Rating:

5.0

Great service and equipment

Rating:

3.0

Truck was dirty

Rating:

3.0

Please ensure all truck is clean because there was so many dirt in both truck I rent

Rating:

3.0

The whole experience was a mess my reservation was moved and we had to drive almost a half an hour out of our way to get our vehicle.

Rating:

5.0

Manager was great in helping me get a trailer that I desparately needed.

Rating:

5.0

Keep doing what you're doing I will be seen you soon

Rating:

5.0

Keep up the gret work!

Rating:

1.0

Denied GUARANTEED RESERVATION. refused to pay $50 guarantee fee and required me to pay a higher rate for a larger trailer than reserved on 27849425 and cancelled my reservation. Told me to call (800468-4285 which only has menu choices to make reservations and no one that can do anything since reservation has been cancelled.

Rating:

5.0

Great location, friendly staff.Had my rental available upon arrival. Would recommend this location.

Rating:

5.0

Nothing to improve. Andrew, the manager, is fantastic. He goes above and beyond every time.

Rating:

5.0

Everything was well done and a very clean job..

Rating:

2.0

No one ever explained no credit or no refund since we managed to turn in trailer 2 days early !!! That is very misleading !!!

Rating:

5.0

Truck was too old

Rating:

1.0

He doesn't want to finish his job until I give him tip It's unacceptable

Rating:

3.0

Not to complain since 1999 through this date

Rating:

5.0

Everything was awesome Eric and the other Rasta guy on the outside made sure I was well taken care of during pick up and drop off they're really nice young men

Rating:

3.0

It was a little upsetting to reserve certain equipment days prior to our move and when we arrived for pick up, the dolly's weren't available. There shouldn't be an option to reserve equipment if they aren't available. It made our move very rough. At least when I called to complain they gave us a couple of hours more with the Uhaul to get the move done.

Rating:

5.0

I would prefer that the website does not pre-order trolleys and hand trucks that are not available at the store level. It's better that that is an in-store add-on.

Rating:

1.0

Roaches I truck

Rating:

1.0

i had a lot of billing issues

Rating:

1.0

I don't ever want to deal with this unprofessional ,no communication skills and lack of training employees ….

Rating:

5.0

Thanks for your help,

Rating:

5.0

Flawless experience & very friendly staff…

Rating:

1.0

Staff just doesn't want to be at the location. Rude, mean, dismissive, and playing music while looking at phone when line is full of customers. I don't use uhaul again because of this location alone

Rating:

5.0

Nothing

Rating:

5.0

Everything went well,

Rating:

5.0

The Hand Truck I reserved well in advance was not available when I picked my 20 foot truck up. Another customer showed up to pick up his moving truck that he reset in advance and this location didn't have his truck at all and we're sold out…

Rating:

1.0

I returned my trailer before the deadline. I have pictures and videos. Now I have to call my bank and reverse the charge since you CHARGED ME FOR 3 DAYS, when I rented for 1.

Rating:

1.0

I made my reservation online and it said I was set. Then I went back on and it said I couldn't get the truck I needed and I had to go elsewhere. When that reservation didn't pan out they sent me to yet another place. I have 1.5 hours driving from store to store. Your stores are staffed by morons. I called there and asked if the driver could bring the truck back and they said I had to come back too since I paid for it. That's not true. They were rude and highly unprofessional. I will go to anyone but uhaul after this experience. 76.67 for 3 hours and to be treated so poorly. Your $50 guarantee is a joke also. I reserved it and still didn't get it I had to go to two different places to get a truck. Time and gas out of my pocket. Also your staff at the place that gave me the rental had nothing but bad things to say about uhaul and this mess up. Not impressed. I haven't made up my mind if I will seek resolution through the BBB or take to social media. What should have been easy and cheap ended up taking way more than it should have. We traveled so much further because of where we ultimately had to get the truck. I know this is falling on deaf ears but I think it needs to be said.

Rating:

3.0

The young lady that left a message in regards to the rental that was already returned was advised where keys were still charged another day and extra charges .. ridiculous 446.00 one day rental .

Rating:

1.0

You should keep the items that the customer reserved available. The items I had reserved online were not in the store

Rating:

5.0

All was well thanks 😊 🙏

Rating:

5.0

Greatj

Rating:

5.0

Andrew was pleasant and welcoming; he greets you as soon as you walk into the store, even if he is helping another customer. Great and friendly customer service at this location. All the workers were very nice and friendly. Good location to do your Uhaul moving service. I definitely will recommend this location anytime 👍

Rating:

5.0

The young lady that served me at the counter was very nice and helpful, she assisted me very well.

Rating:

5.0

Awesome thanks 🙏

Rating:

5.0

I have used them a few times and had great service every time.

Rating:

5.0

Very professional staff/ great customer service//store very clean- Thank You

Rating:

3.0

Let a person know in advance if you guys don't have a truck don't wait till 30 minutes to a person find transportation there to tell them there's no vehicles available

Rating:

5.0

Nothing really. Have not used it yet so as far as I know the installation went well and fast

Rating:

5.0

I moved from Virginia to Florida with my toolbox in tow and I arrived and needed help unloading my toolbox from the trailer and I believe the manager ( Jackson)? Stepped up and got a fork lift to help me out I couldn’t believe and didn’t expect it at all but the facility and all the employees were awesome and easy going and made my experience with u haul well worth it !!!! Thanks guys and gals!!!!

Rating:

2.0

Equipment was not available at the time of pick up, even though I had reserved 3 weeks in advance. Was asked to go to another location to get equipment. Equipment that was picked up had not been well maintained. It broke down during my trip.

Rating:

1.0

I am a frequent renter at uhaul but because of my last interaction with the last attendant I am strongly thinking about moving my buisness. I felt like I was being rushed even though the attendee saw I had several items to remove from the vehicle he was very disrespectful and no matter what I have always learned in customer service the customer is always right to maintain company integrity .

Rating:

5.0

Sometimes seemed it was not staffed enough…people working were great, just not enough of them and too long to wait for service at the counter..

Rating:

5.0

Customer service at it's best. The guys there were very helpful explaining the pricing. I would highly recommend. Thank you!

Rating:

4.0

More help at the counter. The line was VERY long with a wait time that was almost unbearable.

Rating:

2.0

I rented before in this location and my experience was good but this time I made reservation 1 week in advance and customer service was bad, the van they gave me was the most battered and dirty and plus the dashboard shows tire and oil maintenance needed. She ( customer service ) only said cancelled then. I talk to manager and he made clean the van from outside. I was very disappointed with with the service and with the van

Rating:

1.0

This place horrible! Nobody cared about anything and my reservation got totally messed up! None of the equipment I rented was there and neither was my truck. It made my moving experience absolutely horrible! I will never go back ever again. Your staff cared more about cheeseburgers and fries then helping me out. It took 20min just for them to check me out but instead they were talking about checkers (fast food)

Rating:

2.0

A Truck rental was not ready nor available. Yes I had a reservation and it was for 24 hours. And they ended up giving me a truck that was not the size I reserved and not for the timeframe I requested. Upon return , they charged me these unnecessary fees and didn't honor their reservation's price and timeframe. It's pure thief if you asked me. You know I had a reservation and you still charge to overcharge me for your lack of commitment. I am not happy.

Rating:

5.0

The staff was fantastic. Really friendly and professional.

Rating:

4.0

The uhaul reps at this location are very courteous & see to it that their customer needs are met in a timely fashion.

Rating:

5.0

Visit was good and Andrew displayed good customer service.

Rating:

5.0

Very helpful, professional and friendly.

Rating:

1.0

When I went into the store I waited for over ten minutes and was never greeted, no “Hi welcome to UHaul we'll be with you shortly.” The two gentlemen me were busy helping other customers, while one was walking around in flip flops he was helping a customer. However, the young lady with the very long faux lox I'm assuming was a manager walked passed me several times playing with tape in her hands doing everything but helping paying customers. The professionalism and lack thereof is very poor. I've been to Coral Spings and state road 84 locations a few times to rent and they've are always great. This location is my second and I was quickly reminded why I choose to travel for the better experience. I'm not a hard person to please, I understand things happen but this just seems like their norm, they are entirely too comfortable. Meanwhile, the blanket packet was in the back of my Uhaul just laying on the ground. I sure hope I don't get charged for those. I literally never use them, this time was no different.

Rating:

5.0

The vehicle box/container is pulling away from the cab. It was very rainy that weekend so a lot of rain was getting into the cab where we were because of the space between the cab and the container. Other than that, great rental. Ease of pickup and drop off is the best.

Rating:

1.0

the service is very very very bad , it's a rob organization, the calcul is not clear , I'm so sorry to use your service

Rating:

5.0

Thankfully that I where available to get storage in my time need thanks u very much

Rating:

5.0

I have rented trailers several times and rented a 15 foot truck one time. The people that work there are the nicest and friendliest people. I don’t know how you find such good people to work for you, very helpful and extra patient.

Rating:

5.0

Great

Rating:

5.0

Very nice, friendly, professional, and Mikel (not sure of spelling) was very helpful. I appreciate it. Thank you!

Rating:

4.0

The wait time within these places to get a truck or a unit takes forever. I sat inline for almost 30-45mins. Just to get my truck let alone my unit when coming back down to Miami from Jacksonville. Both locations were long wet times. Other then that. Yes. The staff was great. The prices are fair. I appreciate you guys for the help of my move. 💯

Rating:

3.0

i JUST EMAILED THE GM THE MAN AT THE DESK SAID NO UNITS AVAILABLE WHEN WE FOUND THE ONE I RESERVED WAS TOO SMALL. TAMMY AND THE LADIES RESCUED ME AND GOT THE LARGER UNIT, I WANTED TO DIE, EXTREMELY DEVASTATING KNOWING YOU HAVE A 20' TRUCK FULL AND NO WHERE TO GO. THANK YOU FOR HELPING ME LADIES. TAMMY VERY KIND AND PROFESSIONAL.

Rating:

5.0

I love this place☺️

Rating:

5.0

Service was great, however I did underestimate the space I needed and I will have to cancel the reservation.

Rating:

5.0

The entire team was friendly, and efficient, especially Ms. Arnold.

Rating:

5.0

Eric took care of me ;he was very professional and attentive;thanks so I’ll do recommend that store to mi friends

Rating:

1.0

UNIT TO SMALL , DOOR WOULD NOT OPEN TO LET ME IN UNIT ALREADY HAD A LOCK ON IT

Rating:

1.0

I originally scheduled my storage unit with Sentry, an affiliate of U-Haul I was directed to by a U-Haul employee over the phone. I went to complete my reservation, driving one hour in the 20 foot box truck with auto transport, and they informed me that they would not honor the first month free promotion that came with my rental arrangement. I needed to call and make a new reservation, which I did. I drove another half hour to the new location. When I arrived at the Broward Boulevard location, employees locked the doors at five minutes to closing and refused to help me. I had arranged for not only my storage unit, but also to leave the truck and auto transport there instead of my original drop off location. I called customer service who instructed me to leave it there and come back. I cam back the next day and the only available storage unit was smaller than I originally requested and there was no way I could fit my things in it. I asked for my original size and was directed to a phone call on an employees phone with Chuck Seeds, who I was told is the general manager. This man offered to have me come back the next day to resolve the issues with him. I asked about my time and gas, he got rude with me and accosted me for leaving the truck where I did then hung up on me abruptly. I am discouraged from interacting with anyone with this company now. They have either been unhelpful and impatient, or outright rude and unprofessional.

Rating:

5.0

You have an very beautiful staff they all are very nice and they are so friendly.

Rating:

5.0

This is not my first moving experience! This Uhaul storage at 2800 West Broward Blvd. has the best employees! From the moment I walked in they all gave me a big welcoming smile. My family and I had travel during dawn to get there early since it was just us 3. All the employees where very nice. It has been a long time that you see employees actually working with a good attitude. I usually never put comments, but people only tell about the negative so I just want to tell all the team at this place “good job”!!! Thank you!!!!!

Rating:

3.0

The homeless people were walking around on the premises, despite having security.

Rating:

5.0

J’ai bien aimé la propreté des lieux, le coût abordable , la sécurité des lieux et les gens sympathiques.

Rating:

5.0

Your stuff are very dedicated.

Rating:

5.0

The lady who works in the storage her name is Betty helped me with finding my storage and how to use my code to get in the facility

Rating:

2.0

The first person who helped me was obviously having a terrible day, because she had a hissy fit and actually walked away from her post and left me standing there. Eric then came and helped me square everything away and he was very help helpful and professional. I unfortunately remember having a similar experience to this in the past at this very same Uhaul location, possibly even the same person that initially 'helped' me, or just a coincidence that someone else could be just as bad as her.

Rating:

5.0

Lisa was great !!!!

Rating:

5.0

Very good service overall. Thanks everyone !

Rating:

4.0

Everything was smooth. For the truck rental. I had to cancel the storage - had a 10x15 rental and the entrance door was pretty small for my belongings. It wasn’t the roll up door.

Rating:

5.0

Very pleased. Thank you very much .

Rating:

1.0

I advised an employee that the unit has been emptied and the lock has been removed. I have continued to be charged for the unit for the last 3 months and now they have sent it to collections. I have tried time and time again to contact the facility but have been unsuccessful in getting ahold of them. I have been forwarded to a call center and they stated they have left messages and that they would get ahold of me and they never did. I am extremely unhappy with these services. I am not in the area to simply stop in.

Rating:

3.0

Was thinking because I did everything online I could just go but was told I still had to check into the office and kept getting different information from different staff when I would ask questions.

Rating:

5.0

Alissia has helped every time I went in and all 3 times she went above and beyond to help me. She is a key asset to the uhaul on Broward . If and when I go back for my next move I will ask for her.

Rating:

5.0

Great customer service and knowledgeable staff. Would recommend to others.

Rating:

5.0

Ms. Betty was very friendly and she was extremely helpful to assist me with my accommodations. Ms. Betty is also very detailed orientated in educating me on how to enter the U-Haul storage facility. Ms. Betty also save me time and informed me the steps need to return U-Haul at different location. This process made it very convenient for me regarding I had to travel back out of town.

Rating:

5.0

I've used U-Haul storage three different times and have been completely satisfied with their service each time. I made the mistake of using a cheaper alternative to U-Haul and lost thousands of dollars of artwork when the roof leaked during a heavy rain. That was a costly mistake that I won't make again. The next time I need the a storage facility I will again use U-Haul and recommend you do the same.

Rating:

1.0

They charged me another months rent after I checked out two days before my contract expired. No refund as of yet. $117.00.

Rating:

5.0

Customer Courtesy is top of the line. Thank you!

Rating:

5.0

The staff was very helpful

Rating:

5.0

My access code did not work. No front line staff were on duty to help. Everyone was professional and courteous, however.

Rating:

1.0

The storage get completely wet and all our belongings were ruined.

Rating:

5.0

Also My sister have been with uhaul for six years uhaul is Great

Rating:

5.0

Very customer friendly staff.

Rating:

5.0

Awesome service!