Customer Reviews for U-Haul Moving & Storage at Broward Blvd

Thanks

Betty was very helpful and amazing!!

Thank you!

Very professional and fast service

The gentleman who checked me in was very professional and friendly. All of the staff I encountered were courteous, neat in appearance, and seemed to like their jobs. It was a very good experience and will visit this location if I ever need another trailer. Will definitely recommend it!

Train staff on computer system and have the equipment ordered and needed in stock.

High crime area location.

Great experience thank you.

The customer service at this location is horrible, no training whatsoever.

Keep up the good work

Excellent company... the service was great.

The worste experience ever. I was told lies by the associate that helped me with my rental. I was over charged. Would never return will most definitely tell all my social media aswell as family and friends.

Mention that the check out process is done over your phone. My phone was not fully charged and I was not able to complete the check out

Staff need to be more efficient and professional.

Service I received was great , thanks .

Customer service was great. Fast and efficient.

TRUCK HAD ROACHES CRAWLING ALL OVER ME THE GENTLEMAN SAID HE WILL CALL PEST CONTROL BECAUSE HE ALSO SEEN THE TRUCK INFESTED IT WAS A NIGHTMARE

The staff was very professional and knowledgeable of there job

Fast

Never in a million years will i recommend this place to anyone i found a crack pipe in the glove box then the staff was rude and disrespectful with me like it was my fault they didn't clean their vehicle

Keyon was extremely helpful with our rental and return. We'd made our reservation online- he was very attentive, knowledgeable, and pleasant, got us in and out on a busy Sunday.

We need speak spanish on store.thaks.

Very great customer service , even when another customer was being very rude to the individual helping me out she was very respectful and professional. Thank you for all the help . I cannot remember her name but thank you so much for the help .

it was great you dropped the trailer off and had a receipt emailed in 20 minutes.

Lower the rate and offer deal...

I had to clean the windshield on the inside to properly see

"Michael Brown", not only was completely rude, disrespectful to me , that I wonder how come such an" A hole," can be the manager of such an American institution like Uhaul. A line of people waiting, one great lady by herself helping all the customers ,and this so call manager in his office chit chatting and laughfing , when I respectful approach to ask if there was some else to help Us , his answer was ,,"THIS IS NOT SEVEN ELEVEN". great attitude for a manager who now is moving to another office in another state, not only He should be reprimand , but If He was one my employee no longer should have a job. Thanks to the maintenance gentleman outside in the parking lot and the great lady in the front office that solve the situation , Very extremely disappointed at His way of treating a customer in front of other customer and all his team, shame. Marcelo Doffo

My 27.95 rental went to 45.00 rental in the end i got bill for 90 dollars

What can be improved it that, when a customer is only asking for an extra 2hrs on the uhaul to not charge them $50. Worst experience.

Understaffed. Waited on line 20 minutes to get my rental completed and then another 10 waiting for someone to come hook up my trailer.

Smooth drop off

Maybe because it was the weekend there were a lot of customer and only one person behind the counter which did make the wait a little longer than needed

Lights on trailer didnt work. Agent had attitude.

Employee who handled my drop-off was very friendly I appreciated that.

Everything was perfect. Thanks

Please please please the Trucks 🚛🚛🚛 are very OLD. YOU NEED SOME NEW TRUCKS

Very good service hooked up and took down trailer for me. Thank you will see you again

Make sure the bed of the truck is clean.

The items in the bottom of my container were all water damaged. As was the bottom wood of the container. The only plausible explanation is the container was in standing water for an extended period of time as the water soaked up through the bottom plywood and up into my belongings. Black mold everywhere. So, thanks Uhaul for ruining the vast majority of my belongings. I'm so glad I paid $2k to then throw away almost everything. What a joke.

Nothing at all

I have never used haul as l live in Australia please don't send any more of you garbage

I was waiting on by Buffy. A delightful person to deal with. The young man who checked me in to my truck was most helpful, making sure I knew everything I needed to know. The employees are great!!!

The entire staff here is very friendly and accommodating by phone and in person.

Tuck sounded like a tank. Thankfully I was driving local. The worst driving /sounding truck I have ever rented and I have rented a lot

Agent spent more time talking to lady next to her then working getting me out the door with my trailer.

N/A

Great

Thankful to have had a place to keep.our things while we settled into a new home. Very clean and well maintained.

people nice. ALWAYS a line, have to wait EVERY time in Florida. booking the truck was awesome. Very convenient. The storage unit i used had an air conditioning pipe running thru the ceiling. the floor was always wet. Luckily, i could leave that area clear. Also when I went to remove my stuff, they had locked me out and said the reason was I had to use a U-haul purchased lock. I will NEVER use U-haul again for anything until that changes. Your policy sucks!

The two guys that you sent me where very nice to me. Thay did a very excellent job

Thank you Michael and staff for your assistance, you guys were awesome! Definitely will be referring this location to anyone who needs professional and prompt service.

Good crew!!

Very neat no problem

I was attended to with in a few seconds of entering the building and my rental was handled smoothly.

Amazed with the level of customer service, professionalism and service. Mike Brown, the manager, is just a great leader to his staff. I am grateful to have found this location.

The service was excellent and the staff was very professional helpful and friendly and they work fast, I would highly recommend the 2800 Broward location!

I was charged for a storage that I was told by the manager that I would not have to pay the the storage that I was moved from and then I was charged for a dolly that I never received and also the manager told me that he would take care of and didn't. So I would never recommend this Uhaul or storage. HORRIBLE

My overall subpar experience at this location can be approved with a better hiring profile. The staff that I've had the most unfortunate interaction with, don't seem to have graduated high school or barely skated by. I understand various unpredictable emotions have been promoted due to the pandemic. However, basic friendly (even if it's fake) communication is so lacking with the staff I've interacted with handling my storage needs. When I first arrived to this location after a lovely drive from Dallas, Texas (with my 6' x 12' Van Trailer attached to my Kia Sportage - contract # 23023104), Alicia Mitchell made a clerical error with my return date. No biggie, it can be resolved and the $80 overcharge was later refunded. My contact person's name was entered incorrectly because Alicia didn't bother to confirm the information. I understand it can be slightly difficult to understand someone who's wearing a mask, if you don't care to try. I'm an epidemiologist and I work in hospitals where we communicate clearly with masks on, while tending to patients lives. She could have turned her screen for me to view the information and confirm its accuracy, or printed out a document to confirm with me but, that's the past. Again, no biggie, but she failed to confirm my access code number. That long drive from Dallas by myself was quite taxing. Here I am ready to unload all my stuff, just need to open the door. But here's Alicia complicating a simple procedure that kindergarteners can do with ease. The issue was later resolved. My last interaction with the staff at this location finally came September 4, 2020. Contract 788052-117382 for all the deets. I had the utmost displeasure to be served by Zaria Johnson. She asked how she could help me and for my name. She located me in her computer and asked me if I knew I had to be there by 12pm. I told her, "no, I just flew in". She replies, "oh you flew here, from where?". Perplexed, not understanding the relevance of this; I tell her "Virginia". She continues, "Oh well you were suppose to be here by 12pm". I chuckle while saying, "well I got here when I got here" and I shrugged my shoulders (It's about 3pm at the time). She directs me to where I can pull my car to, and I remind her (because paying attention is seemingly not a requirement in the hiring profile for the employees I interacted with), that I don't have a car, I have a unit here. Which she should have seen in her system when she located me, but Zaria doesn't do well with paying attention. If she had, she should have been able to conceptualized that I was emptying out unit 1313, transporting those items to the U-Box and moving it to Virginia. Subsequently, she would have informed me that once I empty out my storage unit, utilize that same lock to lock my U-Box when I'm finished. But! That didn't happen. I was not informed I needed to lock the U-Box. When she walked me and my brother to the U-box (after, I suppose, her attempt to chastising me for being "late", not sure - didn't ask didn't care, fresh off the plane and we had a full storage unit to empty; in the 90 degree heat as we walked to their garage, where Zaria showed us where the U-Box is), she removed the velcored tarp from the box, opened the box and said here you go and went back inside. No instructions. No "come back inside to check out or be sure to do this", nothing no instructions whatsoever. So when I received a voice message from the manager Michael Brown the following day - after I returned back home to Virginia, that my U-Box needed a lock, I just knew these mini property managers that work here do not have the proper hiring profile to do this job successfully. I will say that Michael Brown was very attentive and patient when listening to me about my experience with his staff. To remedy the issue with the lock, he provided a lock free of charge for the U-Box, and I made arrangements for the key to be delivered to me. I appreciate him for this and for acknowledging the bad customer service that he wasn't pleased to hear about. It should come as no surprise that I will never return to this location, and even though I live in Virginia, I will most definitely tell others not to come here - if they can avoid it.

Overall it was ok. Too expensive!. Customer Service needs to be revaluation, you have some good pearls, Andrew is a great Customer Service person, but they have some very young girls that aren’t good at all. They spend more time in there personal phone, & ignoring customers in line. It used to be a great place before,!

The Staff service was above and beyond, He was very helpful provided information and explained everything in detail, excellent customer service, very professional.

Keep up the good work.

Staff deserve raises!!!

The young lady who I was very nice

The unit was secure, but not well lit. There is no light in the unit. (2058) The entire staff was WONDERFUL!! The restroom was always clean. I point this out, because I've never seen a restroom THAT CLEAN at a storage facility...Thank You!😊👍

After dealing with so many rude people in DC over the past week it was so refreshing and appreciated to deal with Mr. Brown and his staff! Mr. Brown took his time to “tour” the facility and to show me how everything works . I couldn’t be more pleased. Thanks U-Haul Broward!

Staff was very helpful

Well spoken personnel and great attitude.

The unit was very small for all that money. I'm disappointed the door had problem from day one. They replaced the doors before I removed my stuff and I found a lamp shade of mine very dirty. Never using your storage facility again.

Thank you for everything...

Everything was fantastic except for the parking. The lot felt completely overfull with trucks and trailers and often it would be difficult to park or even pass through the lot.

A great experience as always.

The parking lot is way too crowded. I had a drive up unit that was always blocked by Uhual equipment. It was very difficult to maneuver through the parking lot, in order to load and unload- I had to keep moving my car to allow people by. For the month rental, I may have actually driven up to my unit a total of two times. It’s just way too crowded and inconvenient for a unit to be priced for almost $200 a month.

You're very helpful experience very friendly I give a 5 stars

The manager Mr Michael is great he always goes above and beyond for his customers.. He always goes above and beyond to resolve any issues to make it easier on the customers

I'm giving you a horrible review because of two employees there they did know how to do their job correctly as far as customer service it took me two and a half hours to get my truck because of them

My visit today, was EXCELLENT! Thank you Ms. Eddi, Ms. Leslie, Ms. Buffy and Mr. Deon (I really hope I have his correct name). ALL are BLESSINGS to the customers of this company.

One of the young ladies was very welcoming and not open to helping me the app to pick up my truck or even locate the truck.

everithing excellent

Super helpful, and nice Uhaul team at this Broward blvd location! Thank you for all your help!

Very helpful.

Unit was clean but the free lock promised when renting online was not in the Unit and the person up front had no clue about the free lock offer.

Mikes whole staff were exceptional. Rob and his front counter staff did everything they could to help and make my time useful.

Everyone was very friendly

Lovely and very professional people. It was a pleasure to do business with then.

Great help with professional people! Thank you very much!

Great service

I only have 2 less than positive comments: 1) It would have been nice if temps had been 76 or lower during the summer months. 2) Lights should stay on when customers are working in their unit.

None at this time

The Customer service at this Uhaul location was Amazing. The Manager and the workers were very Nice, Helpful, & Careful. They were Great multitaskers & I highly recommend!!

I truly recommend anyone to this location if you ever need U-haul... 2800 W Broward Blvd FORT LAUDERDALE,FL 33312

I did have to wait long

They were humble enough to let me explain my concerns first and they was not rude to me. That let me talk and they listen. And the problem that i thought i had was resolve. U-Haul is a great place .

Omg , I was impressed because people figure uhaul is just to rent trailers , vans and trucks but the storage impressive. The staff listened and was so helpful

Muy atentos y diligentes ademas de amables

Great service, staff friendly, no complaints.

The light nearest my storage unit was activated by motion. When I would visit my storage to remove/add items, I would have to stop frequently to activate the light. A non-motion light could fix this.

did not know I had moved out????...where are my things..No one contact me about my things...

I was paying for on-site parking for my trailer and was damaged on 3 occasions and still they have not taken responsibility for it in Ft. Lauderdale.

simone simpson was my cashier and did everything in her power to make me feel comfortable and always choosing you guys as my primary storage or truck rental .

It was 👍

N/a

The staff are excellent and very helpful! I would highly recommend this facility.

good move in experience

The staff is efficient, professional and Michael the manager is EXCELLENT.

Always great

Everything was so smooth. Every person we interacted with was friendly and helpful. The storage unit was clean and easily accessible

👌😃

Online Rescheduling for U-Box reservations need attention Program attention.

The staff at this location Broward Boulevard are amazing. They help you with everything that you need; they work with you with every issue that may arise as we all know some things don't go as planned

N/A

Super friendly!

Very kind and helpful people but the process was not very efficient. Be patient and laugh at the chaios.

Good service

very bad service, the manager was very rude to many of the customers. They showed me the wrong storage unit, and issued me the wrong uint. i put my lock on it and the cut it off without telling me.

Good service

The customer service is extremely slow at this location with people in line waiting with sometimes only one representative to help.

The facility on Broward blvd was great. However, I rented a truck from the Hollywood blvd location and that was a bad experience. I was over charged and still haven't received money back yet.

Facilities are great-lousy customer service

Thank you

The word “excellent “ is inaccurate when describing my OVERALL experience with this location, and your superb staff services!... The word I will use is: A W E S O M E.... AWESOMELY GREAT! Thanks :-)

That was the worst experience I’ve ever had from picking up the truck in Clearwater to getting a storage moving out was horrible the staff one member was completely stoned and I’m sorry to say it I wa

1. When I arrived, I had to wait 30 mins to access my UBox. 2. The store closed at 5pm and moved my Ubox without telling me, even after I tried to explain that the UHaul email stated I had until 6pm.

This location was very efficient, friendly and knowledgeable. Mike was very easy to work with and helpful. I'd rate this place 5 stars any day. Made my life easy.

The staff was so helpful, professional and polite.

Additional late fees were exaggerated

Great service assistant Manager and her staff.

Everything was great

I'm annoyed and amazed at how frustrating my UHaul experience was. When I called to schedule my move, they could not locate my pods or account information. They cost me money and time I didn't have.

I have been happy with my past rentals but as far the U-Box goes it could be better managed. For some reason the staff had issues with locating my U-Box each time i called to make some arrangement.

Great customer service!

U-Haul is too expensive truck rental is too expensive it's cheaper up north cost me too much money could not pay my bill at home because I had to pay almost $700 to get home from your truck and you di

Everything was professanlly kept with a friendly manner!

The faculty does not allow for prorated rent which is very discouraging.

Thanks without the storage I don't know what I would have done.

My experience was EXCELLENT. The woman who helped me, Nikki Johnson, postponed her break (to get something to eat because she was starving) so that I didn’t have to wait in line. THAT IS TRUE SERVICE.

Bad customer service I received when I called to book my truck

It was a rocky start but all I can say is Leslie at the Broward location was more then pleasant to work with!

The staff was friendly and knowledgeable.

I have mixed comments - The staff was amazing - When emptying my unit I found that there were roaches everywhere. I had to get rid of most of my things including my bed, staff hugged me when I cried.

.

UHaul you ALL suck so bad! Worst experience ever!

All staff was very friendly and helpful. The facility was at capacity w/ reservations pending but they still found a way to accommodate our storage needs so that we could unload and return our trailer

I would recommend this facility

This was by far one of the worst experiences of my life. My unit was robbed within 2 weeks. Then when I was trying to gather information the staff acted as if I was bothering them. So I reached out

I enjoyed using your equipment and storage unit and use you again in the near future

The people at this facility really got to know me and were super helpful whenever i needed anything. I've had HORRIBLE experiences at other facilities and this was is far above the rest.