ANTHONY J.
Customer did not leave a comment.
Customer Reviews for U-Haul Moving & Storage at Broward Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Broward Blvd
betty t.
|
Overall Experience
|
Very neat no problem
Krissa E.
|
First Impressions
|
I was attended to with in a few seconds of entering the building and my rental was handled smoothly.
Jay T.
|
First Impressions
|
Amazed with the level of customer service, professionalism and service. Mike Brown, the manager, is just a great leader to his staff. I am grateful to have found this location.
Carolina P.
|
Overall Experience
|
The service was excellent and the staff was very professional helpful and friendly and they work fast, I would highly recommend the 2800 Broward location!
Tiffany P.
|
Online Move In
|
I was charged for a storage that I was told by the manager that I would not have to pay the the storage that I was moved from and then I was charged for a dolly that I never received and also the manager told me that he would take care of and didn't. So I would never recommend this Uhaul or storage. HORRIBLE
Laura N.
|
Overall Experience
|
My overall subpar experience at this location can be approved with a better hiring profile. The staff that I've had the most unfortunate interaction with, don't seem to have graduated high school or barely skated by. I understand various unpredictable emotions have been promoted due to the pandemic. However, basic friendly (even if it's fake) communication is so lacking with the staff I've interacted with handling my storage needs. When I first arrived to this location after a lovely drive from Dallas, Texas (with my 6' x 12' Van Trailer attached to my Kia Sportage - contract # 23023104), Alicia Mitchell made a clerical error with my return date. No biggie, it can be resolved and the $80 overcharge was later refunded. My contact person's name was entered incorrectly because Alicia didn't bother to confirm the information. I understand it can be slightly difficult to understand someone who's wearing a mask, if you don't care to try. I'm an epidemiologist and I work in hospitals where we communicate clearly with masks on, while tending to patients lives. She could have turned her screen for me to view the information and confirm its accuracy, or printed out a document to confirm with me but, that's the past. Again, no biggie, but she failed to confirm my access code number. That long drive from Dallas by myself was quite taxing. Here I am ready to unload all my stuff, just need to open the door. But here's Alicia complicating a simple procedure that kindergarteners can do with ease. The issue was later resolved. My last interaction with the staff at this location finally came September 4, 2020. Contract 788052-117382 for all the deets. I had the utmost displeasure to be served by Zaria Johnson. She asked how she could help me and for my name. She located me in her computer and asked me if I knew I had to be there by 12pm. I told her, "no, I just flew in". She replies, "oh you flew here, from where?". Perplexed, not understanding the relevance of this; I tell her "Virginia". She continues, "Oh well you were suppose to be here by 12pm". I chuckle while saying, "well I got here when I got here" and I shrugged my shoulders (It's about 3pm at the time). She directs me to where I can pull my car to, and I remind her (because paying attention is seemingly not a requirement in the hiring profile for the employees I interacted with), that I don't have a car, I have a unit here. Which she should have seen in her system when she located me, but Zaria doesn't do well with paying attention. If she had, she should have been able to conceptualized that I was emptying out unit 1313, transporting those items to the U-Box and moving it to Virginia. Subsequently, she would have informed me that once I empty out my storage unit, utilize that same lock to lock my U-Box when I'm finished. But! That didn't happen. I was not informed I needed to lock the U-Box. When she walked me and my brother to the U-box (after, I suppose, her attempt to chastising me for being "late", not sure - didn't ask didn't care, fresh off the plane and we had a full storage unit to empty; in the 90 degree heat as we walked to their garage, where Zaria showed us where the U-Box is), she removed the velcored tarp from the box, opened the box and said here you go and went back inside. No instructions. No "come back inside to check out or be sure to do this", nothing no instructions whatsoever. So when I received a voice message from the manager Michael Brown the following day - after I returned back home to Virginia, that my U-Box needed a lock, I just knew these mini property managers that work here do not have the proper hiring profile to do this job successfully. I will say that Michael Brown was very attentive and patient when listening to me about my experience with his staff. To remedy the issue with the lock, he provided a lock free of charge for the U-Box, and I made arrangements for the key to be delivered to me. I appreciate him for this and for acknowledging the bad customer service that he wasn't pleased to hear about. It should come as no surprise that I will never return to this location, and even though I live in Virginia, I will most definitely tell others not to come here - if they can avoid it.
FELIPA G.
|
Overall Experience
|
Overall it was ok. Too expensive!. Customer Service needs to be revaluation, you have some good pearls, Andrew is a great Customer Service person, but they have some very young girls that aren’t good at all. They spend more time in there personal phone, & ignoring customers in line. It used to be a great place before,!
Carolina P.
|
First Impressions
|
The Staff service was above and beyond, He was very helpful provided information and explained everything in detail, excellent customer service, very professional.
Norma C.
|
First Impressions
|
Keep up the good work.
Scott C.
|
First Impressions
|
Staff deserve raises!!!
Valencia W.
|
First Impressions
|
The young lady who I was very nice
Dywnette P.
|
Overall Experience
|
The unit was secure, but not well lit. There is no light in the unit. (2058) The entire staff was WONDERFUL!! The restroom was always clean. I point this out, because I've never seen a restroom THAT CLEAN at a storage facility...Thank You!😊👍
NORRISA T.
|
First Impressions
|
After dealing with so many rude people in DC over the past week it was so refreshing and appreciated to deal with Mr. Brown and his staff! Mr. Brown took his time to “tour” the facility and to show me how everything works . I couldn’t be more pleased. Thanks U-Haul Broward!
Theresa S.
|
Overall Experience
|
Staff was very helpful
Adolfo C.
|
First Impressions
|
Well spoken personnel and great attitude.
ALEX B.
|
Overall Experience
|
The unit was very small for all that money. I'm disappointed the door had problem from day one. They replaced the doors before I removed my stuff and I found a lamp shade of mine very dirty. Never using your storage facility again.
Luis L.
|
Overall Experience
|
Thank you for everything...
Caitlin M.
|
Overall Experience
|
Everything was fantastic except for the parking. The lot felt completely overfull with trucks and trailers and often it would be difficult to park or even pass through the lot.
Lady DI Design I.
|
First Impressions
|
A great experience as always.
Samantha P.
|
Overall Experience
|
The parking lot is way too crowded. I had a drive up unit that was always blocked by Uhual equipment. It was very difficult to maneuver through the parking lot, in order to load and unload- I had to keep moving my car to allow people by. For the month rental, I may have actually driven up to my unit a total of two times. It’s just way too crowded and inconvenient for a unit to be priced for almost $200 a month.
ISIAH M.
|
First Impressions
|
You're very helpful experience very friendly I give a 5 stars
Javaro M.
|
Overall Experience
|
The manager Mr Michael is great he always goes above and beyond for his customers.. He always goes above and beyond to resolve any issues to make it easier on the customers
Stafford S.
|
Overall Experience
|
I'm giving you a horrible review because of two employees there they did know how to do their job correctly as far as customer service it took me two and a half hours to get my truck because of them
Dywnette P.
|
First Impressions
|
My visit today, was EXCELLENT! Thank you Ms. Eddi, Ms. Leslie, Ms. Buffy and Mr. Deon (I really hope I have his correct name). ALL are BLESSINGS to the customers of this company.
Sandra M.
|
Overall Experience
|
One of the young ladies was very welcoming and not open to helping me the app to pick up my truck or even locate the truck.
Ricardo Costa S.
|
Overall Experience
|
everithing excellent
Daniel C.
|
Overall Experience
|
Super helpful, and nice Uhaul team at this Broward blvd location! Thank you for all your help!
Ian W.
|
First Impressions
|
Very helpful.
Hawathia P W.
|
Online Move In
|
Unit was clean but the free lock promised when renting online was not in the Unit and the person up front had no clue about the free lock offer.
Joseph O.
|
Overall Experience
|
Mikes whole staff were exceptional. Rob and his front counter staff did everything they could to help and make my time useful.
LaEtta L.
|
Overall Experience
|
Everyone was very friendly
Luis L.
|
First Impressions
|
Lovely and very professional people. It was a pleasure to do business with then.
Daniel C.
|
First Impressions
|
Great help with professional people! Thank you very much!
JOANEL F.
|
Overall Experience
|
Great service
Wendy G.
|
Overall Experience
|
I only have 2 less than positive comments: 1) It would have been nice if temps had been 76 or lower during the summer months. 2) Lights should stay on when customers are working in their unit.
Jennifer J.
|
First Impressions
|
None at this time
CLESHAI C.
|
First Impressions
|
The Customer service at this Uhaul location was Amazing. The Manager and the workers were very Nice, Helpful, & Careful. They were Great multitaskers & I highly recommend!!
jackson C.
|
Overall Experience
|
I truly recommend anyone to this location if you ever need U-haul... 2800 W Broward Blvd FORT LAUDERDALE,FL 33312
LaEtta L.
|
First Impressions
|
I did have to wait long
Tuesday P.
|
First Impressions
|
They were humble enough to let me explain my concerns first and they was not rude to me. That let me talk and they listen. And the problem that i thought i had was resolve. U-Haul is a great place .
SHANTELL C.
|
First Impressions
|
Omg , I was impressed because people figure uhaul is just to rent trailers , vans and trucks but the storage impressive. The staff listened and was so helpful
Fabio S.
|
First Impressions
|
Muy atentos y diligentes ademas de amables
Edna S.
|
First Impressions
|
Great service, staff friendly, no complaints.
NAILAH N.
|
Overall Experience
|
The light nearest my storage unit was activated by motion. When I would visit my storage to remove/add items, I would have to stop frequently to activate the light. A non-motion light could fix this.
charlotta m.
|
Overall Experience
|
did not know I had moved out????...where are my things..No one contact me about my things...
ANGELA L.
|
Overall Experience
|
I was paying for on-site parking for my trailer and was damaged on 3 occasions and still they have not taken responsibility for it in Ft. Lauderdale.
Derwin C.
|
First Impressions
|
simone simpson was my cashier and did everything in her power to make me feel comfortable and always choosing you guys as my primary storage or truck rental .
JIMMY B.
|
Overall Experience
|
It was 👍
Nicole L.
|
First Impressions
|
N/a
Pam S.
|
Overall Experience
|
The staff are excellent and very helpful! I would highly recommend this facility.
shirley s.
|
First Impressions
|
good move in experience
Crystal W.
|
First Impressions
|
The staff is efficient, professional and Michael the manager is EXCELLENT.
Cheryl W.
|
First Impressions
|
Always great
sharron w.
|
First Impressions
|
Everything was so smooth. Every person we interacted with was friendly and helpful. The storage unit was clean and easily accessible
Margot D.
|
First Impressions
|
👌😃
PETER F.
|
Overall Experience
|
Online Rescheduling for U-Box reservations need attention Program attention.
Lisa L.
|
Overall Experience
|
The staff at this location Broward Boulevard are amazing. They help you with everything that you need; they work with you with every issue that may arise as we all know some things don't go as planned
JULIUS S.
|
First Impressions
|
N/A
Taha Z.
|
Overall Experience
|
Super friendly!
Toni J.
|
Overall Experience
|
Very kind and helpful people but the process was not very efficient. Be patient and laugh at the chaios.
LECLERC G.
|
Overall Experience
|
Good service
Alphonso M.
|
First Impressions
|
very bad service, the manager was very rude to many of the customers. They showed me the wrong storage unit, and issued me the wrong uint. i put my lock on it and the cut it off without telling me.
LECLERC G.
|
First Impressions
|
Good service
Paul S.
|
Overall Experience
|
The customer service is extremely slow at this location with people in line waiting with sometimes only one representative to help.
Brendon A.
|
Overall Experience
|
The facility on Broward blvd was great. However, I rented a truck from the Hollywood blvd location and that was a bad experience. I was over charged and still haven't received money back yet.
Spencer H.
|
Overall Experience
|
Facilities are great-lousy customer service
raymond s.
|
Overall Experience
|
Thank you
Elsa P.
|
Overall Experience
|
The word “excellent “ is inaccurate when describing my OVERALL experience with this location, and your superb staff services!... The word I will use is: A W E S O M E.... AWESOMELY GREAT! Thanks :-)
may k.
|
Overall Experience
|
That was the worst experience I’ve ever had from picking up the truck in Clearwater to getting a storage moving out was horrible the staff one member was completely stoned and I’m sorry to say it I wa
Diones A.
|
Overall Experience
|
1. When I arrived, I had to wait 30 mins to access my UBox. 2. The store closed at 5pm and moved my Ubox without telling me, even after I tried to explain that the UHaul email stated I had until 6pm.
Ian B.
|
Overall Experience
|
This location was very efficient, friendly and knowledgeable. Mike was very easy to work with and helpful. I'd rate this place 5 stars any day. Made my life easy.
Cynthia B.
|
Overall Experience
|
The staff was so helpful, professional and polite.
Ronald L.
|
Overall Experience
|
Additional late fees were exaggerated
Robertson S.
|
Reservation
|
Great service assistant Manager and her staff.
Taffany G.
|
Overall Experience
|
Everything was great
Stephanie W.
|
Overall Experience
|
I'm annoyed and amazed at how frustrating my UHaul experience was. When I called to schedule my move, they could not locate my pods or account information. They cost me money and time I didn't have.
PETER F.
|
Overall Experience
|
I have been happy with my past rentals but as far the U-Box goes it could be better managed. For some reason the staff had issues with locating my U-Box each time i called to make some arrangement.
VANESSA P.
|
Reservation
|
Great customer service!
Jacquline B.
|
Overall Experience
|
U-Haul is too expensive truck rental is too expensive it's cheaper up north cost me too much money could not pay my bill at home because I had to pay almost $700 to get home from your truck and you di
ST LUKE B.
|
Overall Experience
|
Everything was professanlly kept with a friendly manner!
Veronica A.
|
Overall Experience
|
The faculty does not allow for prorated rent which is very discouraging.
Roger K.
|
Overall Experience
|
Thanks without the storage I don't know what I would have done.
Cristina G.
|
Reservation
|
My experience was EXCELLENT. The woman who helped me, Nikki Johnson, postponed her break (to get something to eat because she was starving) so that I didn’t have to wait in line. THAT IS TRUE SERVICE.
lupi g.
|
Reservation
|
Bad customer service I received when I called to book my truck
Brianna C.
|
Reservation
|
It was a rocky start but all I can say is Leslie at the Broward location was more then pleasant to work with!
TINA P.
|
Overall Experience
|
The staff was friendly and knowledgeable.
Joannie C.
|
Overall Experience
|
I have mixed comments - The staff was amazing - When emptying my unit I found that there were roaches everywhere. I had to get rid of most of my things including my bed, staff hugged me when I cried.
Teresa F.
|
Overall Experience
|
.
Gordon L.
|
Overall Experience
|
UHaul you ALL suck so bad! Worst experience ever!
Meagan N.
|
Overall Experience
|
All staff was very friendly and helpful. The facility was at capacity w/ reservations pending but they still found a way to accommodate our storage needs so that we could unload and return our trailer
leatheis r.
|
Overall Experience
|
I would recommend this facility
brandon M.
|
Overall Experience
|
This was by far one of the worst experiences of my life. My unit was robbed within 2 weeks. Then when I was trying to gather information the staff acted as if I was bothering them. So I reached out
sean s.
|
Overall Experience
|
I enjoyed using your equipment and storage unit and use you again in the near future
Michelle A.
|
Overall Experience
|
The people at this facility really got to know me and were super helpful whenever i needed anything. I've had HORRIBLE experiences at other facilities and this was is far above the rest.
To Top