The service was great
John GCustomer Reviews for U-Haul Moving & Storage at Broward Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great
FREDDIE J | First ImpressionsThanks!
ANNETTE C | First ImpressionsThe manager need Customer service skill, the young lady who drive the red car is very rude and unprofessional. They don’t check the truck with you. They double charge you for gas. They have attitude like they don’t want work. couldn’t get in the storage room after 7 PM because my code will not work. I keep telling them that the young lady in the red car keep telling me oh it’s nothing we can do about it. The system is down. How long will it supposed to be down? They have no idea. I asked to reprogram my code for to see it. Will it work? She refuse to do that that whole staff at Broward storage U-Haul need to be replaced. They are very ghetto and need to learn Customer Service and they need to learn that the customers are always right that store. I would never recommend no one to rent a U-Haul from or a storage from.
Mary P | Overall ExperienceD.J is an amazing employee, very professional, very kind. Friendly staff the as well. I would definitely will recommend this location to others in the future.
Terri E | Overall ExperienceIt took me too long to get inside the locked doors. IT took so long for the staff to come help me, I had anxiety attack. I left. And there is no reason to go up in price once you're already in. I'm on a fixed income.
Tracy W | Overall ExperienceHORRIBLE, the most rude, unprofessional and disorganized u-haul facility I have ever been tooo!!! they first gave me a storage unit that was someone else’s, then they gave me another storage unit and told me HOURS after I moved in that I had to move my stuff out … I told them that was inconvenient and just not possible so they DENIED my access back into the unit even AFTER I paid. The manager was rude and not helpful, the staff was super unprofessional. I have NO access to my stuff and yet they charged my card & still want me to move it.
VALERIA M | First ImpressionsAwesome customer service. Thank you!
REAVER M | First ImpressionsThis storage was GREAT!! It was well maintained and everyone I came in contact with had great customer service. They went out of the way to make sure you had all you needed and what I needed for my move. It was a smooth move for me because I was not stressed about where my things were and if they were gonna be safe. The location was great as well for me. 10 STARS!!
Sekenia S | Overall ExperienceManager don't have customer skills if you ask me I think he's violent thanks for asking but there is my answer to your questions have a wonderful day
willie s | Overall ExperienceThank you to all the staff in this location everyone who works there super helpful and friendly, all my stuff where in perfect, no complaints about any, keep the good work
URSULA G | Overall ExperienceUHaul has become a top company in my opinion with their seamless transition to phone and web-based access. I have used them extensively for moving interstate as well as local storage. Kudos to everyone involved...a top-down re-birth that works. Cheers!
Roland A | Overall ExperienceI had a very positive experience with U-Haul storage facility and staff. From start to finish/move out, everything was easy to access and the customer service was unmatched! From the check-in desk to the young men working on trailers and hitches outside…everyone was kind and very helpful.
LAKESHA C | Overall ExperienceThe storage unit went up. I couldnt afford ìt
Marilyn C | Overall ExperienceMr. Wallace was very helpful in assisting me with my move in. ty so Sir. j2
Joshua J | First ImpressionsKeep up the good work
elba R | Overall ExperienceAmazing
LEIVY c | Online Move InThe staff & managers were knowledgeable, courteous and helpful. Thanks.
NANCY G | Overall ExperienceI was actually on my way to another storage company less than a mile up the street. But I was drawn to this location. Not quite understanding why, I pulled into the parking lot thinking I'll just go inside and look around or ask for a price list. Then I met U-Haul representative Patrice at the counter. Patrice won me over at, "Good morning"! She was very warm, friendly and professional. She answered every question, explained every unit size & dimension. I felt like a very important customer because of Patrice and it was an experience that I'll never forget.
LAKESHA C | First ImpressionsMy favorite American company.
Robbin M | First ImpressionsThe young lady that rented us the 20ft truck and storage was exceptional. And the named Daay was very sweet.
JEANNINE M | First ImpressionsI asked the woman if she works there she replied with “no I don’t work here. I’m just wearing a U-Haul shirt” also, I paid for my unit came to get inside of it and they still had the locks on it hours later so I had to ask the woman who had that remark about if she worked there which obviously she did I had to ask her can she unlock it which is should’ve been already unlocked. I’ve already paid then she tells me they’re gonna put another lock on my unit after I paid because the lock I have was not the right lock when I bought that lock from U-Haul Terrible service
justin s | First ImpressionsThere is no complaints here I was satisfied with the professionalism of assistance
Ira D | First ImpressionsJust awful at this location
Monica L | Overall ExperienceI will always use uhaul for my storage needs. Thanks for your untimely service.
Olive j | Overall ExperienceThe facility had a bug problem - I regularly found cockroaches in my storage unit.
Nicolina R | Overall ExperienceI had a hard time getting in storage i never got the uhaul card until i went to pick up my stuff and spoke with supervisor another customer open door for me
Maria C | Overall ExperienceKeep up the good work!!!!
ROOSEVELT J | Overall ExperienceIt took 50 minutes just to get my storage facility. There was a long line and only two and then only one person working at the desk. It didn’t help the people working at the desk were slow and making mistakes, making an interaction with each customer 10-20 minutes. I felt very bad holding up the line behind me as there was only one person once I was checking in and my interaction once I got up to the desk was over 20 minutes. There need to be more people hired to work at this location.
Rachel J | First ImpressionsWe been with for 30 years or more the best moving company ever I would not go anywhere else
Parodi M | Overall ExperienceCockroaches in storage. Charged for a larger container but for months until realizing.
Thomas K | Overall ExperienceI was very impressed with the level of customer service I received at this facility.
Sherene L | Overall ExperienceThe young lady Patreece, (name might be spelled different) was such a great help; and very knowledgeable about the storage unit and the procedures to procure one. Her service was excellent; as well as the other young lady that was at the Broward Blvd location.
Arlette H | First ImpressionsVery helpful, knowledgeable and professional staff great experience.
Donald J | First ImpressionsVery nice and very clean I’m recommended this place
Juan R | Overall ExperienceGreat service
MIKE I | Overall ExperienceVery pleasant experience!
Stephanie P | Overall ExperienceThank you
JESSICA W | First ImpressionsEverything well kept for over 3 years looks like I had just put it in storage everything just like I left it. Thanks , Ray Jordan.
RAYNARD J | Overall ExperienceEveryone was very polite and very helpful to me
Anes M | Overall ExperienceThis facility is wild.i rented a unit for a month during my moving process.when the employee open my unit we noticed there was a homeless camp within.so they clean it and i put my belongings in. A month later i move my stuff out and inform the office.this uhual has called for five months and they claim theres a lock on the unit i left so they need to charge me for five months.i reminded the employees of the homeless camps and the huge poop inside the uhual truck.this location is herendous and u will be over charged
Nicholas M | Overall Experienceaccessing my unit was a complete disaster. Unable to access my unit was impossible and We lost a lot of business when U Haul went on the do not use list with online storages. I also felt unsafe during the nite time hours as I was constantly approached for money
kevin e | Overall ExperienceThe location has water leaks. First unit I was offered had water damage. I picked another one and there was a water leak in the hallway from The AC dripping water constantly. Hallway Floor was partially flooded and luckily didn’t get into My unit but definitely I did get into the first two units, only 3 units away from mine. The water spill wasn’t cleaned up from one day to the next which is worrisome. I paid for extra insurance in case of water damage but that would have been horrible and needs to be addressed ASAP. I would not store here again because of this risk. Overall my experience was average. The staff were really helpful when I had questions. It did seem a bit short staffed as I’d have to wait for help.
Jesenia A | Overall ExperienceFlooding when it rains. Found what looks like Snake or lizzard eggs in my belongings.
Anne J | Overall ExperienceToo expensive got larger unit for 1/3 price somewhere else
MELISSA N | Overall ExperienceI asked employee if "auto-pay" was available. "No was the answer. I got charged late fees plus impact fees. Not to forget to mention that my debit card had fraud charges on it when it was only used once. One time only. Your facility! This is so unprofessional. All blacks run this facility. Ofcourse. You have bad employees doing illegal crimes such as I explain. Wallace was no help either. He's like a crooked Sheriff running the place. Which is why I'm saying all this here.Keep this comment. The corporation will thank me later or reimburse me for all my troubles with this place. I immediately stopped the debit card and notify the bank.
Jon C | Overall ExperienceKeep up with your excellent service.
Marvin G | Overall ExperienceRob was extremely nice and helpful.
Cecibel M | First ImpressionsUpon getting the unit, staff was nice and friendly. However, I paid for a unit in AC but didn't get that. My unit was located at the end of the hall where there was no ac vent. It was often blocked by things of other people or by the open doors attempting to cool of the hallway. Upon moving, roaches were crawling out from the boxes. I don't get why I was charged price increases every so often. Rent should go up annually and renters should rewarded when they make payments every month on time for 2 years. Not charged more. The day before when I was inquiring about truck rentals..... there was a line and it was very hot. The cashier was on her phone instead of ask for the next in line. She doesn't greet making it appear as if she' does not like her job. But she gets nicer as she speaks. I went with Pensje for a moving truck. They were more cost effect.
Soshani R | Overall ExperienceWhere do I begin!!! Reserved a truck got there was not available!! Reserved a storage got there the size was not available that I reserved. I had to use a smaller storage and had to throw away items no dumpster available!! The ac was out and this is in Florida!!! South Florida..
janeene w | First ImpressionsFriendliest and best served u haul I’ve ever been too
MARK S | Overall ExperienceThere was roaches in my stuff and all around the storage facility and rat traps in my unit
Emely M | Overall ExperienceThe problem I had and probably everyone else’s was.. when had the flood and everything basically damaged.. and I lost everything in there.. even it was there facility they were thru can’t help us or anything.. some people didn’t have insurance. But you could have at least help with something. When you had people come out there and do estimates & taking pictures. Wam guessing for them not for us.. then other thing the payments keep going up. That’s why I lost the rest of my things .. trying to keep a roof over my family’s head didn’t know the bill was so high because they say one thing and email says other things.. so now that everything is gone because I couldn’t afford it. You did what you had to do.. some of the people that work there probably took some of them. Talking about an auction..
yolanda J | Overall ExperienceNever answered when I called back in regards to my storage. Been in hospital for three months lost all my stuff
Amelia M | Overall ExperienceNone
Valarie P | Overall ExperienceContinue the excellent service.
Marvin G | First ImpressionsI had way too many price increases over the past 4 years without any notice/negotiations in times when your facility had a 100% occupancy rate. This never made business sense; it felt like an opportunity to take advantage of your current customer base who had been loyal, while a new customer coming off the street would get a better deal up front. I had pleasant experiences with your employees but they just "go by a script" and do not have the power to enact customer goodwill on their own. That's sad but typical. You should empower them more.
philip p | First ImpressionsI had a 11am reservation and there were no trucks till 4pm. That wasn’t acceptable I had a time frame to move out. Not happy.
Frank M | Overall ExperienceStaff was very helpful and accommodating
Annmarie B | Overall ExperienceEverything was good until it was time for me to move out in which my love sear, queen size couch bed and head board was damaged so I had to throw them out.
Paul A | Overall ExperienceThanks for everything.
Felecia P | First ImpressionsSmooth, efficient, friendly
deborah m | First ImpressionsIn general, everything was very good, and the price was reasonable. The convenience of no long-term contract was hugely important in my decision. The closeout process was simple. It definitely made me open to U-Haul storage in the future. My particular storage unit, number 1724, had a roof leak of some kind toward the front of the unit. Had I had water sensitive materials in that location, they would’ve been ruined. It was significant amount of water. In fairness, I did not report it! But FYI. Also, there was no access to light or electricity. At least a light in my unit would’ve been helpful. And a plug would’ve been a bonus.
Matthew L | Overall ExperienceNEED TO COME WITH A FULL TANK OF GAS
QUINTON H | First ImpressionsHours of access are great! yet when given the storage I needed; I noticed a huge hole covered with tape I believe must of been from an old renter. As much money as this place makes I don’t understand why that can’t be fixed or replace the board wall. I just wish the staff would take their time and tidy up and state their concerns with cleanliness. Also possibly replacing small damages on equipment. And the price for storage facilities are getting higher here almost every few months.
Theresa G | Overall ExperienceThe cashier was very helpful and friendly
Abalene W | Overall ExperienceGreat!!!
Lavern W | First ImpressionsThe team was having lunch while they were helping me and other customers. Which fine they need to enjoy their meal. But it would be nice to be understanding as well and ask us to wait or have her lunch somewhere which she won't be bothered by customers. And she don't have to deal with us like we are disturbing her lunch break. The other lady was fine and helpful as well. Her attitude was better. Thanks
jak y | First ImpressionsThe young lady who assisted was awesome
CHOYA D | Overall ExperienceVery poor customer service
Otavio C | First ImpressionsCustomer service rep at front desk was phenomenal and professional. A great asset to the company !!!!
ALEXANDRE F | Overall ExperienceThe store staff was very nice and helpful. The woman who arranged the storage unit for us was especially helpful and professional. She made the most effort to try to resolve the continual problems we had with this facility. The storage facility overall is an eyesore and the units are poorly designed. They are dingy and quite frankly it looks like a prison. I could not I good faith, recommend this location to anyone. As far as management, there is a lot to be desired. My experience with this location has been very poor from the start and I personally, would not do business with them ever again. The lack of organization and attention to detail at the higher levels is simply not in place. Issues were continual and only got resolved because I had to ask repeatedly for them to be resolved. . This location is a far cry from the U-Haul locations that I have conducted business with in the past. It could stand for a complete overhaul. There are many changes that need to take place with this location. Truly it was a disappointing experience. I am glad to have ended my business with them. They are not a location I would use in the future nor would I recommend them to anyone that I know. They are not operating up to standards in my professional opinion. Perhaps management will take the time to reflect and make the appropriate changes to improve customer satisfaction. I personally, am not optimistic that this will happen as it has been a series of unfortunate events.
Monique M | Overall ExperienceI really like my storage garage. Although I have to give it up to have an extra 300$ a month towards a new truck
donald M | Overall ExperienceI waited for over five hours for his storage they never did not ever know which storage was being occupied and what wasn’t being occupied I waited so long there and I got very tired and I think they need to get an update on the computers do you know who has an occupied space and who doesn’t so customer would have to wait for five hours to get storage
sharon j | First ImpressionsThe unit I rented was supposed to come with a lock. I was forced to purchase another lock when I came in. Upon move out, I notified staff and requested I get the lock I purchased with the unit. Long story short, I did not receive the lock I purchased. When I originally purchased the unit, I was not notified about 24 hour access, which was very inconvenient. Staff was not the most personable. Not a good experience.
Tristan S | Overall ExperienceI have been using this location for several years the staff is always professional and courtesy.. New addition THE General..knowable and a pleasure. Thanks Wm Brown
william b | Overall ExperienceThe New UHaul is a well run, well-conceived operation that makes an onerous job simple and streamlined.
Roland A | Online Move InThis is the worst uhaul storage facility I have ever encountered. Please reach out to me. 8643105512 Michael
Michael k | Overall ExperienceVery good Thank-you so much
CELINA P | Overall ExperienceThank you for the accommodations. The original storage unit was to small. But was able to accommodate me with a larger unit . Thank you so much. I appreciate everyone and all their help.
Jodi B | Online Move InI, took the liberty of placing my truck rental. Precisely 3--days in advance, I get to the location present my driver's license and my confirmation code. Know available rental @ the property 2800 property. I, had to go to another location in (Pembroke Pines). That had a readily available 20' fully loaded with gas. Bam-Bam. Finally, I was on my way. My, reservation started out extremely bumpy. Fortunately, my rental experience was a HAPPY SUCCESSFUL ENDING......After all it wasn't technically the locations negligence that a/my rental wasn't readily available. Dueces U-Haul representative's.........Keep up the good work
Rosa S | Overall ExperienceAndrew, Ron, Nate, Gezelle and Alisha were all very pleasant and assisted me in a professional manner all the time. Some others were very rude and unpleasant to talk to. Some are no longer there some are.
Rena C | Overall ExperienceI was tired from the move and the long drive, and it took another 2 hours to get the location of the storage unit after I arrived. This was supposed to be taken care of for me at the location where I picked up the truck. Plus, U-Haul sent me to 4 different locations before I was able to get the truck that I had reserved a week in advance. The people were all nice, but you guys had your wires crossed on both end's and it ended up costing me time and money. Not Good!
Wayne B | Online Move InThe manager was very helpful and pleasant
JERI G | First ImpressionsI lost thousands of dollars in merchandise due to flooding that the did not take responsibility for, while my product was paid for to be stored in your building that flooded out and damaged my product I will never use U-Haul again if I can help it
James J | Overall ExperienceCompletely satisfied with the services provided by U-Haul at the Broward Blvd location. If at anytime in the future, I need storage I will always use U-Haul services for price, location, quick access to stored items, cleanliness, size and customer service support provided by the Broward Blvd location.
Valerie W | Overall ExperienceWhile miving out storage My furniture has water damage from the flood. How do I go about that. I do/did have insurance. I need to know how do I got about that. Water damage.
Kierra T | Overall ExperienceIsabel and the team at this particular store are super friendly and knows how to handle stressful customers.
manuel l | First ImpressionsGreat place, great people Geselle is on top of everything and everybody
MARK A | First ImpressionsI was flooded out and my stuff was damaged and I got no reimbursement and that was sad.
Anthony B | Overall ExperienceThe storage doesn't have any AC. It isn't clean at all. And it has roaches, I immediately left and requested a refund. Didn't even move in unit.
Antenique M | First ImpressionsUnits flood. That’s the only reason I wouldn’t recommend them.
HARRY H | Overall ExperienceThanks again...
JAMES O | First ImpressionsAfter the flooding you could have help ppl but instead you wait a week to tell us about.. after paying $234 then you let me know! I lost everything and you couldn't be bothered to let us know.. I had to rent a truck n move all my property off of yours. I will never use U-Haul again after what you've done.. charging ppl who needed to move and ruining all my property.. i truly hate you n will always tell anyone who asks why I'll never use your service ever again. I can't believe what a POS you have become.
marcie q | Overall ExperienceI would recommend this storage facility to my family & friends.
tarnette m | Overall ExperienceReasonable and friendly.
JACOB M | Overall ExperienceGreat service!
Todd W | First ImpressionsOne issue worker was rude on my move out day.
KRISTINO S | Overall ExperienceFriendly and professional
Janina H | First ImpressionsVery good at solving problems and turning a bad situation to positive
James J | First ImpressionsVery busy location, Keep up the good work.
Nephtuin R | First ImpressionsI have had an EXTREMELY BAD EXPERIENCE with UHAUL. Not only are the employess RUDE but they are NOT HELPFUL. Ultimately after having heart failure and being behind on my rent they AUCTIONED MY ONLY BELONGINGS for a past due balance. I SEE A LAWSUIT COMING.
WILLIAM O | Overall ExperienceGreat staff..walking me to the storage where i put my belongings at..
VICTOR W | First ImpressionsStaff was really helpful and went above and beyond for accommodating my needs. Great service!
Maria F | First ImpressionsI notice after going threw my boxes the roof leak water all over my items
SHANNON R | Overall ExperienceGood Good
kevin H | Overall ExperienceNice employees very helpful would recommend to friends and family.
John C | Overall Experiencemy unit was not set up with my lock in the unit.. it was hard to find the unit initially because it was a inside unit.. tammy the cleaner/janitor was very helpful and showed me the process with everything.
Kaitlin G | Online Move InAndrew goes above and beyond , he’s amazing!
Tameika M | First ImpressionsI had bugs all throughout my boxes. I had to throw out clothes as well due to moisture. My 80in TV no longer works or my Xbox 1. I suppose due to moisture. Not happy at all. Great staff. Hours were nice. But everything else was a mishap.
SIRE R | Overall ExperienceThere should be more carts/dollys
Carlyle K | Overall ExperienceWas not able to access unit, and had to put extra miles and charge of an additional day plus gas plus I was given a ticket of $75 for leaving a U-Haul overnight.
JESSICA D | Overall ExperienceThank you for the great service.
NANCY B | Overall ExperienceThere were 2 employees that made up for everything bad that happened since I left U haul in Virginia. One was Tammy who cleans the storage facilities. She gave me directions and helped me when the first storage didn't work .Then there was Eric who made my experience fabulous. I swore I would never use your company again .Then those two fantastic people changed my mind .You should promote both of them .EXCELLENT CUSTOMER SERVICE. Thanks for letting me give them a rating of A+. They are employed at the u-haul facility in Fort Lauderdale on 2800 Broward Blvd .
Elke B | First ImpressionsI did find the layout challenging. Perhaps more, discrete signage would have helped.
claudette h | Overall ExperiencePeople that work there are very nice
Dru M | Overall ExperienceMiss June was extremely helpful in guiding me through my rental process. Very professional and knowledgeable
Natarish B | Overall ExperienceNever gotten a chance to speak to a store representative. The storage fee was extremely too expensive. Terrible experience.
SHONAYE W | Overall ExperienceVery nice, friendly, and helpful!
Wanda R | Overall ExperienceThe light haired male was on a long personal call in the back office while 2 customers waited. He finally came out and logged into the computer at 745am!!! A young black male came screeching into the lot and I ran to the side at 730am. Hard to figure how to get in, glad someone helped me.
Denise H | Overall ExperienceNot to complain since 1999 through this date
YVES P | First ImpressionsFlawless experience & very friendly staff…
Jan C | Overall ExperienceI moved from Virginia to Florida with my toolbox in tow and I arrived and needed help unloading my toolbox from the trailer and I believe the manager ( Jackson)? Stepped up and got a fork lift to help me out I couldn’t believe and didn’t expect it at all but the facility and all the employees were awesome and easy going and made my experience with u haul well worth it !!!! Thanks guys and gals!!!!
Kenneth P | Overall ExperienceSometimes seemed it was not staffed enough…people working were great, just not enough of them and too long to wait for service at the counter..
Kevin Y | Overall ExperienceThankfully that I where available to get storage in my time need thanks u very much
PATRICIA B | First ImpressionsI have rented trailers several times and rented a 15 foot truck one time. The people that work there are the nicest and friendliest people. I don’t know how you find such good people to work for you, very helpful and extra patient.
Dru M | First ImpressionsGreat
jasmaine s | First ImpressionsVery nice, friendly, professional, and Mikel (not sure of spelling) was very helpful. I appreciate it. Thank you!
Wanda R | First ImpressionsThe wait time within these places to get a truck or a unit takes forever. I sat inline for almost 30-45mins. Just to get my truck let alone my unit when coming back down to Miami from Jacksonville. Both locations were long wet times. Other then that. Yes. The staff was great. The prices are fair. I appreciate you guys for the help of my move. 💯
SIRE R | First Impressionsi JUST EMAILED THE GM THE MAN AT THE DESK SAID NO UNITS AVAILABLE WHEN WE FOUND THE ONE I RESERVED WAS TOO SMALL. TAMMY AND THE LADIES RESCUED ME AND GOT THE LARGER UNIT, I WANTED TO DIE, EXTREMELY DEVASTATING KNOWING YOU HAVE A 20' TRUCK FULL AND NO WHERE TO GO. THANK YOU FOR HELPING ME LADIES. TAMMY VERY KIND AND PROFESSIONAL.
Denise H | Online Move InI love this place☺️
DELORIS A | First ImpressionsService was great, however I did underestimate the space I needed and I will have to cancel the reservation.
Timothy S | First ImpressionsThe entire team was friendly, and efficient, especially Ms. Arnold.
Larry P | Overall ExperienceEric took care of me ;he was very professional and attentive;thanks so I’ll do recommend that store to mi friends
Julio E | First ImpressionsUNIT TO SMALL , DOOR WOULD NOT OPEN TO LET ME IN UNIT ALREADY HAD A LOCK ON IT
Linda G | First ImpressionsI originally scheduled my storage unit with Sentry, an affiliate of U-Haul I was directed to by a U-Haul employee over the phone. I went to complete my reservation, driving one hour in the 20 foot box truck with auto transport, and they informed me that they would not honor the first month free promotion that came with my rental arrangement. I needed to call and make a new reservation, which I did. I drove another half hour to the new location. When I arrived at the Broward Boulevard location, employees locked the doors at five minutes to closing and refused to help me. I had arranged for not only my storage unit, but also to leave the truck and auto transport there instead of my original drop off location. I called customer service who instructed me to leave it there and come back. I cam back the next day and the only available storage unit was smaller than I originally requested and there was no way I could fit my things in it. I asked for my original size and was directed to a phone call on an employees phone with Chuck Seeds, who I was told is the general manager. This man offered to have me come back the next day to resolve the issues with him. I asked about my time and gas, he got rude with me and accosted me for leaving the truck where I did then hung up on me abruptly. I am discouraged from interacting with anyone with this company now. They have either been unhelpful and impatient, or outright rude and unprofessional.
Amanda W | First ImpressionsYou have an very beautiful staff they all are very nice and they are so friendly.
Diane M | First ImpressionsThis is not my first moving experience! This Uhaul storage at 2800 West Broward Blvd. has the best employees! From the moment I walked in they all gave me a big welcoming smile. My family and I had travel during dawn to get there early since it was just us 3. All the employees where very nice. It has been a long time that you see employees actually working with a good attitude. I usually never put comments, but people only tell about the negative so I just want to tell all the team at this place “good job”!!! Thank you!!!!!
Samuel M | First ImpressionsThe homeless people were walking around on the premises, despite having security.
RONNIE W | Overall ExperienceJ’ai bien aimé la propreté des lieux, le coût abordable , la sécurité des lieux et les gens sympathiques.
Denis R | Overall ExperienceYour stuff are very dedicated.
LLOYD C | First ImpressionsThe lady who works in the storage her name is Betty helped me with finding my storage and how to use my code to get in the facility
vegenie n | Overall ExperienceThe first person who helped me was obviously having a terrible day, because she had a hissy fit and actually walked away from her post and left me standing there. Eric then came and helped me square everything away and he was very help helpful and professional. I unfortunately remember having a similar experience to this in the past at this very same Uhaul location, possibly even the same person that initially 'helped' me, or just a coincidence that someone else could be just as bad as her.
Theodosios V | First ImpressionsLisa was great !!!!
MARLON B | Overall ExperienceVery good service overall. Thanks everyone !
MARIA B | First ImpressionsEverything was smooth. For the truck rental. I had to cancel the storage - had a 10x15 rental and the entrance door was pretty small for my belongings. It wasn’t the roll up door.
Joseph s | First ImpressionsVery pleased. Thank you very much .
Mary H | Overall ExperienceI advised an employee that the unit has been emptied and the lock has been removed. I have continued to be charged for the unit for the last 3 months and now they have sent it to collections. I have tried time and time again to contact the facility but have been unsuccessful in getting ahold of them. I have been forwarded to a call center and they stated they have left messages and that they would get ahold of me and they never did. I am extremely unhappy with these services. I am not in the area to simply stop in.
Marco P | Overall ExperienceWas thinking because I did everything online I could just go but was told I still had to check into the office and kept getting different information from different staff when I would ask questions.
Luis S | Online Move InAlissia has helped every time I went in and all 3 times she went above and beyond to help me. She is a key asset to the uhaul on Broward . If and when I go back for my next move I will ask for her.
Michial N | Overall ExperienceGreat customer service and knowledgeable staff. Would recommend to others.
Lisa J | Overall ExperienceMs. Betty was very friendly and she was extremely helpful to assist me with my accommodations. Ms. Betty is also very detailed orientated in educating me on how to enter the U-Haul storage facility. Ms. Betty also save me time and informed me the steps need to return U-Haul at different location. This process made it very convenient for me regarding I had to travel back out of town.
danielle l | First ImpressionsI've used U-Haul storage three different times and have been completely satisfied with their service each time. I made the mistake of using a cheaper alternative to U-Haul and lost thousands of dollars of artwork when the roof leaked during a heavy rain. That was a costly mistake that I won't make again. The next time I need the a storage facility I will again use U-Haul and recommend you do the same.
Chuck E | Overall ExperienceThey charged me another months rent after I checked out two days before my contract expired. No refund as of yet. $117.00.
Sam W | Overall ExperienceCustomer Courtesy is top of the line. Thank you!
Lisa L | Overall ExperienceThe staff was very helpful
Ebony S | Online Move InMy access code did not work. No front line staff were on duty to help. Everyone was professional and courteous, however.
LARRY S | First ImpressionsThe storage get completely wet and all our belongings were ruined.
Camilo R | Overall ExperienceAlso My sister have been with uhaul for six years uhaul is Great
ERICA W | First ImpressionsVery customer friendly staff.
Cheryl H | Overall ExperienceAwesome service!
TRENTON P | First ImpressionsThe only thing I would suggest is to maybe provide an option for people to assist the movers in unpacking id needed an for the workers to either say yes or no to get an additional pay or tips. I needed one person to assist me in unpacking but the employees were not allowed to assist. I would not mind paying additional cost. Maybe you can implement something similar.
Paul A | First ImpressionsThe storage unit floor was not clean I was glad I had plastic on my furniture. There is no light and It was supposed to have A/C in the unit, It was very HOT! The movers I had did a much better job than the last ones!
Deeann D | Overall ExperienceThere are not enough open storage spaces.
CHRISTINA W | First ImpressionsSuper helpful group of people on a holiday weekend
SCOTT U | First ImpressionsGreat staff. They were super helpful and everything was very easy and smooth
Yamit H | First ImpressionsBetty was extremely helpful!
JAMES L | First ImpressionsAndrew was fantastic. Also the nice young lady at counter was super friendly.
Michial N | First ImpressionsI really liked this facility compared to others I’ve used in the past. The employees were very helpful and professional.
ESTHER M | Overall ExperienceThe people were kind and helpful
Mark U | Overall ExperienceMuy contento como desde hace más de 15 años uso esta instalaciones
Curtis R | Overall ExperienceThe area I wanted was not accessible for the furniture I wanted and no other space was provided by management . This was overall a disaster. Because no space was available, no space was available and accessible, I had to immediately had to go to Salvation Army to get rid of furniture. I lost $3,000 in furniture. The manager at facility called other Uhaul location, but the answer was the same. No space available. Hence, your computer system and management made false claims about availability of rental space and I paid the price for your mistake.
ANDRE D | First ImpressionsI will recommend u haul to families and friend for moving storage and rental trucks. I was very satisfied. W MJ
WILLIE J | Overall ExperienceYou told me I would have a storage space. However, the area for storage was cramped and not accessible for putting in furniture. I was not provided the space I requested and I was not provided a larger area that I needed. This was a total failure and I had to get rid of all the furniture. I lost $3,000 of furniture because of your mistake. I will never use or attempted to use facility ever.
ANDRE D | Overall ExperienceThe staff was very helpful in the situation I was in.
Miguel D | Overall ExperienceVery helpful and convient and took care of my needs.
Miguel D | First ImpressionsYour employees Alicia is very excellent 👍
daniel t | Overall ExperienceBetty was extremely friendly. I wish there was more to say in that regard however, the other women working the front had more than enough attitude to go around. I was rudely yelled at about wearing a mask when entering in spite of two employees who were walking around and through the store repetitively not wearing one. And in spite of the mandate being lifted. During my initial opening of the storage unit and return of the Uhaul the women I was dealing with was grumpy and seemed distracted. Overall, hire more people like Betty who are happy and excited to help you with your needs.
julia w | Overall ExperienceThis Broward Blvd facility is my go to location for storage, truck rental and the most respectful staff. Thank you
Lisa L | First Impressionsthe staff was not friendly
GUILLERMO R | Overall ExperienceBetty was very helpful and amazing!!
Silvio T | First ImpressionsN/A
Quinta T | Overall ExperienceGreat
LATOYIA m | Overall ExperienceThankful to have had a place to keep.our things while we settled into a new home. Very clean and well maintained.
Krissa E | Overall Experiencepeople nice. ALWAYS a line, have to wait EVERY time in Florida. booking the truck was awesome. Very convenient. The storage unit i used had an air conditioning pipe running thru the ceiling. the floor was always wet. Luckily, i could leave that area clear. Also when I went to remove my stuff, they had locked me out and said the reason was I had to use a U-haul purchased lock. I will NEVER use U-haul again for anything until that changes. Your policy sucks!
Kathleen T | Overall ExperienceThe two guys that you sent me where very nice to me. Thay did a very excellent job
Marie M | First ImpressionsThank you Michael and staff for your assistance, you guys were awesome! Definitely will be referring this location to anyone who needs professional and prompt service.
Thomasina R | Overall ExperienceGood crew!!
Francis F | Online Move InVery neat no problem
betty t | Overall ExperienceI was attended to with in a few seconds of entering the building and my rental was handled smoothly.
Krissa E | First ImpressionsAmazed with the level of customer service, professionalism and service. Mike Brown, the manager, is just a great leader to his staff. I am grateful to have found this location.
Jay T | First ImpressionsThe service was excellent and the staff was very professional helpful and friendly and they work fast, I would highly recommend the 2800 Broward location!
Carolina P | Overall ExperienceI was charged for a storage that I was told by the manager that I would not have to pay the the storage that I was moved from and then I was charged for a dolly that I never received and also the manager told me that he would take care of and didn't. So I would never recommend this Uhaul or storage. HORRIBLE
Tiffany P | Online Move InMy overall subpar experience at this location can be approved with a better hiring profile. The staff that I've had the most unfortunate interaction with, don't seem to have graduated high school or barely skated by. I understand various unpredictable emotions have been promoted due to the pandemic. However, basic friendly (even if it's fake) communication is so lacking with the staff I've interacted with handling my storage needs. When I first arrived to this location after a lovely drive from Dallas, Texas (with my 6' x 12' Van Trailer attached to my Kia Sportage - contract # 23023104), Alicia Mitchell made a clerical error with my return date. No biggie, it can be resolved and the $80 overcharge was later refunded. My contact person's name was entered incorrectly because Alicia didn't bother to confirm the information. I understand it can be slightly difficult to understand someone who's wearing a mask, if you don't care to try. I'm an epidemiologist and I work in hospitals where we communicate clearly with masks on, while tending to patients lives. She could have turned her screen for me to view the information and confirm its accuracy, or printed out a document to confirm with me but, that's the past. Again, no biggie, but she failed to confirm my access code number. That long drive from Dallas by myself was quite taxing. Here I am ready to unload all my stuff, just need to open the door. But here's Alicia complicating a simple procedure that kindergarteners can do with ease. The issue was later resolved. My last interaction with the staff at this location finally came September 4, 2020. Contract 788052-117382 for all the deets. I had the utmost displeasure to be served by Zaria Johnson. She asked how she could help me and for my name. She located me in her computer and asked me if I knew I had to be there by 12pm. I told her, "no, I just flew in". She replies, "oh you flew here, from where?". Perplexed, not understanding the relevance of this; I tell her "Virginia". She continues, "Oh well you were suppose to be here by 12pm". I chuckle while saying, "well I got here when I got here" and I shrugged my shoulders (It's about 3pm at the time). She directs me to where I can pull my car to, and I remind her (because paying attention is seemingly not a requirement in the hiring profile for the employees I interacted with), that I don't have a car, I have a unit here. Which she should have seen in her system when she located me, but Zaria doesn't do well with paying attention. If she had, she should have been able to conceptualized that I was emptying out unit 1313, transporting those items to the U-Box and moving it to Virginia. Subsequently, she would have informed me that once I empty out my storage unit, utilize that same lock to lock my U-Box when I'm finished. But! That didn't happen. I was not informed I needed to lock the U-Box. When she walked me and my brother to the U-box (after, I suppose, her attempt to chastising me for being "late", not sure - didn't ask didn't care, fresh off the plane and we had a full storage unit to empty; in the 90 degree heat as we walked to their garage, where Zaria showed us where the U-Box is), she removed the velcored tarp from the box, opened the box and said here you go and went back inside. No instructions. No "come back inside to check out or be sure to do this", nothing no instructions whatsoever. So when I received a voice message from the manager Michael Brown the following day - after I returned back home to Virginia, that my U-Box needed a lock, I just knew these mini property managers that work here do not have the proper hiring profile to do this job successfully. I will say that Michael Brown was very attentive and patient when listening to me about my experience with his staff. To remedy the issue with the lock, he provided a lock free of charge for the U-Box, and I made arrangements for the key to be delivered to me. I appreciate him for this and for acknowledging the bad customer service that he wasn't pleased to hear about. It should come as no surprise that I will never return to this location, and even though I live in Virginia, I will most definitely tell others not to come here - if they can avoid it.
Laura N | Overall ExperienceOverall it was ok. Too expensive!. Customer Service needs to be revaluation, you have some good pearls, Andrew is a great Customer Service person, but they have some very young girls that aren’t good at all. They spend more time in there personal phone, & ignoring customers in line. It used to be a great place before,!
FELIPA G | Overall ExperienceThe Staff service was above and beyond, He was very helpful provided information and explained everything in detail, excellent customer service, very professional.
Carolina P | First ImpressionsKeep up the good work.
Norma C | First ImpressionsStaff deserve raises!!!
Scott C | First ImpressionsThe young lady who I was very nice
Valencia W | First ImpressionsThe unit was secure, but not well lit. There is no light in the unit. (2058) The entire staff was WONDERFUL!! The restroom was always clean. I point this out, because I've never seen a restroom THAT CLEAN at a storage facility...Thank You!😊👍
Dywnette P | Overall ExperienceAfter dealing with so many rude people in DC over the past week it was so refreshing and appreciated to deal with Mr. Brown and his staff! Mr. Brown took his time to “tour” the facility and to show me how everything works . I couldn’t be more pleased. Thanks U-Haul Broward!
NORRISA T | First ImpressionsStaff was very helpful
Theresa S | Overall ExperienceWell spoken personnel and great attitude.
Adolfo C | First ImpressionsThe unit was very small for all that money. I'm disappointed the door had problem from day one. They replaced the doors before I removed my stuff and I found a lamp shade of mine very dirty. Never using your storage facility again.
ALEX B | Overall ExperienceThank you for everything...
Luis L | Overall ExperienceEverything was fantastic except for the parking. The lot felt completely overfull with trucks and trailers and often it would be difficult to park or even pass through the lot.
Caitlin M | Overall ExperienceA great experience as always.
Lady D | First ImpressionsThe parking lot is way too crowded. I had a drive up unit that was always blocked by Uhual equipment. It was very difficult to maneuver through the parking lot, in order to load and unload- I had to keep moving my car to allow people by. For the month rental, I may have actually driven up to my unit a total of two times. It’s just way too crowded and inconvenient for a unit to be priced for almost $200 a month.
Samantha P | Overall ExperienceYou're very helpful experience very friendly I give a 5 stars
ISIAH M | First ImpressionsThe manager Mr Michael is great he always goes above and beyond for his customers.. He always goes above and beyond to resolve any issues to make it easier on the customers
Javaro M | Overall ExperienceI'm giving you a horrible review because of two employees there they did know how to do their job correctly as far as customer service it took me two and a half hours to get my truck because of them
Stafford S | Overall ExperienceMy visit today, was EXCELLENT! Thank you Ms. Eddi, Ms. Leslie, Ms. Buffy and Mr. Deon (I really hope I have his correct name). ALL are BLESSINGS to the customers of this company.
Dywnette P | First ImpressionsOne of the young ladies was very welcoming and not open to helping me the app to pick up my truck or even locate the truck.
Sandra M | Overall Experienceeverithing excellent
Ricardo C | Overall ExperienceSuper helpful, and nice Uhaul team at this Broward blvd location! Thank you for all your help!
Daniel C | Overall ExperienceVery helpful.
Ian W | First ImpressionsUnit was clean but the free lock promised when renting online was not in the Unit and the person up front had no clue about the free lock offer.
Hawathia P | Online Move InMikes whole staff were exceptional. Rob and his front counter staff did everything they could to help and make my time useful.
Joseph O | Overall ExperienceEveryone was very friendly
LaEtta L | Overall ExperienceLovely and very professional people. It was a pleasure to do business with then.
Luis L | First ImpressionsGreat help with professional people! Thank you very much!
Daniel C | First ImpressionsGreat service
JOANEL F | Overall ExperienceI only have 2 less than positive comments: 1) It would have been nice if temps had been 76 or lower during the summer months. 2) Lights should stay on when customers are working in their unit.
Wendy G | Overall ExperienceNone at this time
Jennifer J | First ImpressionsThe Customer service at this Uhaul location was Amazing. The Manager and the workers were very Nice, Helpful, & Careful. They were Great multitaskers & I highly recommend!!
CLESHAI C | First ImpressionsI truly recommend anyone to this location if you ever need U-haul... 2800 W Broward Blvd FORT LAUDERDALE,FL 33312
jackson C | Overall ExperienceI did have to wait long
LaEtta L | First ImpressionsThey were humble enough to let me explain my concerns first and they was not rude to me. That let me talk and they listen. And the problem that i thought i had was resolve. U-Haul is a great place .
Tuesday P | First ImpressionsOmg , I was impressed because people figure uhaul is just to rent trailers , vans and trucks but the storage impressive. The staff listened and was so helpful
SHANTELL C | First ImpressionsMuy atentos y diligentes ademas de amables
Fabio S | First ImpressionsGreat service, staff friendly, no complaints.
Edna S | First ImpressionsThe light nearest my storage unit was activated by motion. When I would visit my storage to remove/add items, I would have to stop frequently to activate the light. A non-motion light could fix this.
NAILAH N | Overall Experiencedid not know I had moved out????...where are my things..No one contact me about my things...
charlotta m | Overall ExperienceI was paying for on-site parking for my trailer and was damaged on 3 occasions and still they have not taken responsibility for it in Ft. Lauderdale.
ANGELA L | Overall Experiencesimone simpson was my cashier and did everything in her power to make me feel comfortable and always choosing you guys as my primary storage or truck rental .
Derwin C | First ImpressionsIt was 👍
JIMMY B | Overall ExperienceN/a
Nicole L | First ImpressionsThe staff are excellent and very helpful! I would highly recommend this facility.
Pam S | Overall Experiencegood move in experience
shirley s | First ImpressionsThe staff is efficient, professional and Michael the manager is EXCELLENT.
Crystal W | First ImpressionsAlways great
Cheryl W | First ImpressionsEverything was so smooth. Every person we interacted with was friendly and helpful. The storage unit was clean and easily accessible
sharron w | First Impressions👌😃
Margot D | First ImpressionsOnline Rescheduling for U-Box reservations need attention Program attention.
PETER F | Overall ExperienceThe staff at this location Broward Boulevard are amazing. They help you with everything that you need; they work with you with every issue that may arise as we all know some things don't go as planned
Lisa L | Overall ExperienceN/A
JULIUS S | First ImpressionsSuper friendly!
Taha Z | Overall ExperienceVery kind and helpful people but the process was not very efficient. Be patient and laugh at the chaios.
Toni J | Overall ExperienceGood service
LECLERC G | Overall Experiencevery bad service, the manager was very rude to many of the customers. They showed me the wrong storage unit, and issued me the wrong uint. i put my lock on it and the cut it off without telling me.
Alphonso M | First ImpressionsGood service
LECLERC G | First ImpressionsThe customer service is extremely slow at this location with people in line waiting with sometimes only one representative to help.
Paul S | Overall ExperienceThe facility on Broward blvd was great. However, I rented a truck from the Hollywood blvd location and that was a bad experience. I was over charged and still haven't received money back yet.
BRENDON A | Overall ExperienceFacilities are great-lousy customer service
Spencer H | Overall ExperienceThank you
raymond s | Overall ExperienceThe word “excellent “ is inaccurate when describing my OVERALL experience with this location, and your superb staff services!... The word I will use is: A W E S O M E.... AWESOMELY GREAT! Thanks :-)
Elsa P | Overall ExperienceThat was the worst experience I’ve ever had from picking up the truck in Clearwater to getting a storage moving out was horrible the staff one member was completely stoned and I’m sorry to say it I wa
may k | Overall Experience1. When I arrived, I had to wait 30 mins to access my UBox. 2. The store closed at 5pm and moved my Ubox without telling me, even after I tried to explain that the UHaul email stated I had until 6pm.
Diones A | Overall ExperienceThis location was very efficient, friendly and knowledgeable. Mike was very easy to work with and helpful. I'd rate this place 5 stars any day. Made my life easy.
Ian B | Overall ExperienceThe staff was so helpful, professional and polite.
Cynthia B | Overall ExperienceAdditional late fees were exaggerated
Ronald L | Overall ExperienceGreat service assistant Manager and her staff.
Robertson S | ReservationEverything was great
Taffany G | Overall ExperienceI'm annoyed and amazed at how frustrating my UHaul experience was. When I called to schedule my move, they could not locate my pods or account information. They cost me money and time I didn't have.
Stephanie W | Overall ExperienceI have been happy with my past rentals but as far the U-Box goes it could be better managed. For some reason the staff had issues with locating my U-Box each time i called to make some arrangement.
PETER F | Overall ExperienceGreat customer service!
VANESSA P | ReservationU-Haul is too expensive truck rental is too expensive it's cheaper up north cost me too much money could not pay my bill at home because I had to pay almost $700 to get home from your truck and you di
Jacquline B | Overall ExperienceEverything was professanlly kept with a friendly manner!
ST L | Overall ExperienceThe faculty does not allow for prorated rent which is very discouraging.
Veronica A | Overall ExperienceThanks without the storage I don't know what I would have done.
Roger K | Overall ExperienceMy experience was EXCELLENT. The woman who helped me, Nikki Johnson, postponed her break (to get something to eat because she was starving) so that I didn’t have to wait in line. THAT IS TRUE SERVICE.
Cristina G | ReservationBad customer service I received when I called to book my truck
lupi g | ReservationIt was a rocky start but all I can say is Leslie at the Broward location was more then pleasant to work with!
Brianna C | ReservationThe staff was friendly and knowledgeable.
TINA P | Overall ExperienceI have mixed comments - The staff was amazing - When emptying my unit I found that there were roaches everywhere. I had to get rid of most of my things including my bed, staff hugged me when I cried.
Joannie C | Overall Experience.
Teresa F | Overall ExperienceUHaul you ALL suck so bad! Worst experience ever!
Gordon L | Overall ExperienceAll staff was very friendly and helpful. The facility was at capacity w/ reservations pending but they still found a way to accommodate our storage needs so that we could unload and return our trailer
Meagan N | Overall ExperienceI would recommend this facility
leatheis r | Overall ExperienceThis was by far one of the worst experiences of my life. My unit was robbed within 2 weeks. Then when I was trying to gather information the staff acted as if I was bothering them. So I reached out
brandon M | Overall ExperienceI enjoyed using your equipment and storage unit and use you again in the near future
sean s | Overall ExperienceThe people at this facility really got to know me and were super helpful whenever i needed anything. I've had HORRIBLE experiences at other facilities and this was is far above the rest.
Michelle A | Overall Experience