Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pulled in and the yard attendant said he'd have me out of there in 2 seconds.. he did! Quick and easy, very friendly!
Amber W.
Rating:
1.0
The customer service at this place is horrible. The guy told me the equipment wasn't available and then when I booked online he told me that “they (u-haul) always do this to them and f@ck them up†while the other guy stuffed his mouth with fast food and talked nasty to the customers on the phone. He then proceeded to tell me someone else was going to come get the equipment I needed and if I wanted to wait 1hour to see if they show up or not. So I waited 2 hours and then he finally let me take the equipment on his time. Will definitely try to stay away from this store and warn all my friends
Derek C.
Rating:
5.0
very nice people
Ben J.
Rating:
2.0
Our reservation locations and time was changed without my knowledge. They also called me the night before to tell me they didn't have any Dollie's so I had to go to Home Depot at 9pm at night to buy some. The truck smelled of cigarettes with ashes everywhere and the cargo area of the truck smelled of urine. Horrible experience. The customer service agent I spoke to on the telephone regarding our reservation was the only good thing about our booking. She gave me a $50 credit for our reservation being messed up.
James D.
Rating:
5.0
Everything was good. Customer service was excellent. Duani 🤩
Patricia J.
Rating:
5.0
Customer did not leave a comment.
Crystal F.
Rating:
5.0
Customer did not leave a comment.
mark R.
Rating:
5.0
There sufficient "counter" help inside the store, but there was only one person handling the work outside. The worker was doing the best he could, but at a very busy time he could have used some help.
Howard F.
Rating:
5.0
Customer did not leave a comment.
Mark N.
Rating:
3.0
The storage smelled like urine.
Rosemary G.
Rating:
5.0
Staff ensured the trailer was clean and all lights were working.
BENNETT S.
Rating:
3.0
Had to remove the trailer and re-hitch. Younger guy that got it on for us barely payed attention from his phone. Had to sweep out trailer and wedge open the doors since they weren't closed properly.
Lee A.
Rating:
3.0
Customer did not leave a comment.
Catalina C.
Rating:
5.0
Andy was a pleasure to work with. He is professional and has a positive attitude. The store itself is clean and spacious.
Kimberly D.
Rating:
3.0
There was no truck available even though I reserved one. Sheesh!
Online it said the cargo vans were smaller on the inside so I reserved a truck. However when I got there (again to no truck), they said the cargo van was longer than the website stated, so I rented that and it worked.
Mind you, this was NOT THE CLOSEST LOCATION, for me, so IF YOUR WEBSITE WAS ACCURATE, I could have rented a van closer to my location. BLAME CORPORATE WEBSITE for this mistake!
Max B.
Rating:
4.0
I didn't know that 1 hour from the time of pick up they cancel your reservation, but that were professional and accommodate me in short period of time, and although I ordered a dozen pads and forgot to pick them up, they reimbursed me with no problems. I had a good experience.Hope you will too.
John P.
Rating:
4.0
Customer did not leave a comment.
yves S.
Rating:
5.0
Customer did not leave a comment.
Jean B.
Rating:
5.0
Customer did not leave a comment.
Kenneth R.
Rating:
4.0
Customer did not leave a comment.
Ned T.
Rating:
5.0
Nice people very hopeful use this brach often
Thank you
Jean S.
Rating:
1.0
1 working headkight, ni water to wash shiekd, passenger doir not functional, tire low on passengerside, scraping on under carrage at every turn, no shocks! We had to travel after dark it was at very best a seriously dangerous experience. Never again!!! Woukd never recomend. We had to pay to be scared to death!
Gail D.
Rating:
5.0
Much improved the 15 plus years renting from this location
Anthony C.
Rating:
5.0
Customer did not leave a comment.
Suzanne B.
Rating:
5.0
The staff was extremely friendly and very friendly. You couldn't ask for a better experience.
ERIC W.
Rating:
5.0
Customer did not leave a comment.
Carlos Q.
Rating:
5.0
There was an Black fellow who was absolutely on the ball the whole time.
I wish I had gotten his name
jorge C.
Rating:
5.0
Customer did not leave a comment.
Igor Z.
Rating:
5.0
Update the photos of the van
Davontay C.
Rating:
5.0
After smoking, we can spray and let the door open for some fresh air.to avoid the the tabaco
SAINTJUSTE A.
Rating:
5.0
The check-in / out process needs to be more thorough. U-haul was charging for an item I'd already returned.
Jasmine G.
Rating:
5.0
Customer did not leave a comment.
Steve F.
Rating:
3.0
This site did not have the uhaul I reserved online. I had to get another size which was entirely too big. Had they notified ms in advance that they didn't have the vehicle I would have reserved it at another pick up location.
Angelica M.
Rating:
4.0
Just one person working at the register, take more than 30 minutes
Leandro A.
Rating:
5.0
Customer did not leave a comment.
Oscar P.
Rating:
3.0
Staff in the office were efficient and pleasant. The young man that attached my trailer had earbuds in and never ackyme when I asked him questions. He attached the trailer to my hitch and never did a safety check nor did he take a photo of the equipment when attached. When complete just walked away without a work ever spoken.
Gregory R.
Rating:
5.0
Customer did not leave a comment.
Wanda D.
Rating:
5.0
Customer did not leave a comment.
William A.
Rating:
5.0
The AC didn't work that great other than that the truck was very good had no problems
KENNETH F.
Rating:
5.0
Customer did not leave a comment.
Matthew M.
Rating:
5.0
Great customer service. Fast booking, pickup, and return.
Excellent experience
Randy W.
Rating:
3.0
The truck was clean and acceptable. The problem I had with the truck was leaking between the cab and the Box where you can see outside it rained in the cab where I was driving and where some of my stuff that was on the floor got wet. I mention it to the gentleman that checked in the truck.
BRYAN W.
Rating:
3.0
I reserved 2 dollys with my rental, they didn't have any.
That should be noted in the reservation process.
Other than that, it was a good experience.
John S.
Rating:
4.0
The trailer electrical was not working properly, but the guy at the counter when out and fixed it in a flash.. great job.
JORGE N.
Rating:
5.0
Customer did not leave a comment.
PRADLER B.
Rating:
5.0
Tovoris La quana 2 of ya best workers
Brandon W.
Rating:
3.0
Customer did not leave a comment.
Gerardo D.
Rating:
1.0
Did not honor what was reserved or price
Madeline R.
Rating:
2.0
The worker over there was so rude. One of those guys close the door on my husband face. He don't help us but he help some one else who arrive 5 minutes late then me. And at the end he deside just don't help us to return the truck we rent. Another costumer who was there later then me he helps me but that employee none about so no I don't recommend at all
Silvia P.
Rating:
4.0
Customer did not leave a comment.
Ulrick J.
Rating:
5.0
Customer did not leave a comment.
Patricia S.
Rating:
5.0
Customer did not leave a comment.
David M.
Rating:
1.0
I'd never recommend this place staff were completely rude and unprofessional!!!! Cursing under their breath about the computer not working. Yelling at the customers about not having a reservation you shouldn't even waste your time! I also brought my truck back on time and was still charged and extra day. When I called to tell them their line was busy. Never again horrible service .
Kara K.
Rating:
5.0
The entire team was friendly, and efficient, especially Ms. Arnold.
Larry P.
|
Overall Experience
Rating:
5.0
The trailer was very strong was excellent more than what they expect expect
Radu P.
Rating:
3.0
Maintenance had to call for assistance for us to get our equipment hooked up, even though the responsible individuals were notified by the desk when we checked in. Other than that, staff was friendly and the check in process was easy and quick.
Sabrina S.
Rating:
5.0
Customer did not leave a comment.
LENNOX G.
Rating:
4.0
Good job excellent service
Steve F.
Rating:
3.0
Tell the customer everything they need to know.
Elissa D.
Rating:
2.0
Customer service lady was rude as hell no type of hepl
Howard E.
Rating:
5.0
Kind service..All good and fair prices
Vuk K.
Rating:
5.0
Customer did not leave a comment.
Abigail N.
Rating:
4.0
Best customer service we have received from a U-Haul location in a long time.
Jackie W.
Rating:
4.0
Customer did not leave a comment.
ROLANDA Y.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERICA H.
Rating:
3.0
Customer did not leave a comment.
Kamille C.
Rating:
5.0
Everything was great. All staff was helpful and extremely knowledgeable. Answering all my questions and concerns
Natasha A.
Rating:
5.0
Customer did not leave a comment.
Omar F.
Rating:
5.0
Customer did not leave a comment.
Charles A.
Rating:
5.0
HELP, on your “busier†days, with Check-Out. Wait time was very long.
Wynette C.
Rating:
5.0
Customer did not leave a comment.
Margaret T.
Rating:
5.0
Customer did not leave a comment.
Juan G.
Rating:
1.0
The rudest people with rudest attitude. Illiterate ignorant employees talking to customers they are ignorant or Illiterate. Cursing loud across the desks while making reservations. Just pure ignorance at this location. How this location is still open. Mind-boggling.
Kashif S.
Rating:
3.0
When we found a place that would actually take the trailer, they were great.
Edward S.
Rating:
1.0
The car was not cleaned it was full of roaches two masks and a water bottle they sprayed Armor All Over everything and left puddles my guy slipped out of the van and my feet was slipping all over the brake pedal in the gas pedal due to the puddles of Amaral that they left they was no brake lights on the right hand side the break was faulty they told me I had a half a tank of gas when I only had three quarter when I called back the store to let them know they act like I was in the wrong but not let me finish my story brush me off and tell me call management it is not their responsibility the app to check the vehicle was not working they told me it was my phone forget it couldn't come up in my partner's phone or my computer keep telling me era customer service was ghetto and and louder Just to explain the fees to me they had a problem they rented me the wrong size trailer and then they rented me the wrong size van in frustration I just took the van which is what I did not want it just to get my stuff done unacceptable I'm unhappy but yet you're paid great customer service huh
Troy E.
Rating:
5.0
Customer did not leave a comment.
Omar C.
Rating:
5.0
Customer did not leave a comment.
Carlos G.
Rating:
3.0
Staff were not efficient at getting people in and out. It took 30 minutes to just pick up a truck I had reserved due to their lollygagging with each other despite a line of people. Only one woman appeared to know what she was doing and was proficient in helping. Nonetheless I received a clean truck and had no issues with it. Just plan to arrive 1/2 hour early or more. for your rental pickup! Thankfully I did.
Julianna-Marie L.
Rating:
5.0
nothing
David S.
Rating:
4.0
None now.
PAUL J.
Rating:
5.0
Customer did not leave a comment.
VALENTINA H.
Rating:
5.0
Customer did not leave a comment.
charles S.
Rating:
5.0
Quick n easy n polite
Sherwin K.
Rating:
5.0
Customer did not leave a comment.
joanne B.
Rating:
5.0
Eric took care of me ;he was very professional and attentive;thanks so I’ll do recommend that store to mi friends
Julio E.
|
First Impressions
Rating:
5.0
Nothing
Karen C.
Rating:
1.0
Poor service, extra charges that didn't apply, rude staff
Ivan B.
Rating:
4.0
Upon renting the 10-ft box truck, I found several half-consumed plastic bottles of Coca Cola and paper trash, which I threw out. The rubber window crank for the driver's window was initially missing, then located in the pocket of the driver's door. When re-attached, it was discovered that it was stripped, and of no use. Thankfully, I had no need to lower the window, however lowering the window could be critical for drivers who need exterior assistance with backing, due to limited visibility and no internal backing camera.
Sandra S.
Rating:
5.0
Very nice facility and extremely friendly staff.
Mark F.
Rating:
2.0
reserved online same day, site confirmed that truck was avaiable got there and agent said none is available. had to call customer service number to get relief.
Rama C.
Rating:
5.0
Customer did not leave a comment.
Bryan D.
Rating:
1.0
The attendant was outrageous and cursed at me for several minutes in a loud manner and lost all his cool. I was afraid he would attack me. Another younger attendant jumped in to answer my questions and help me complete the transaction and ask the other one to go cool off repeatedly.
Jean G L.
Rating:
5.0
Nothing at all the staff on this location is friendly and professional, I wanna say that Letecia Smith is very customer oriented and she is always above and beyond in customer service.
Rodney M.
Rating:
1.0
I tried to ask the worker if I was in the right place for returning the trailer and he just walked past me without acknowledging me or answering. Once he was at the back of the car, he said, don't back up I'm unhitching the trailer. Once he unhitched it, he said we'll email you your receipt and proceeded to wheel the trailer away.
David S.
Rating:
5.0
Lovable employees their were very humble,nice and outgoing
Kimmely T.
Rating:
4.0
Faster checkout, long wait on checkout lines. Add the dolly to the truck instead of the customer having to drag it down the parking lot to install it inside the cargo haul.
David D.
Rating:
1.0
My entire experience with uhaul has been HORRIBLE
lea A.
Rating:
5.0
Lateceia customer service was great and greatly appreciated!
Pene G.
Rating:
1.0
The teem needs to lying to Customers. When equipment is not available, do not send customers to the location to drive for no reasons.
CLEOPHAT V.
Rating:
1.0
The wrong part was ordered. Again. 2nd time. Even after I made specific mention of my car time after learning my lesson from the first time. Still…same issue. Wrong part ordered. They made it right by paying for the expedited shipping to get it installed on time.
Andrew G.
Rating:
1.0
First of all, they could have a manager check the trailer hitch installation before a vehicle leaves. I had a hitch installed here on 7.6.22 and when I went to pick up the trailer rental in Arkansas 2 days later, the lights wouldn't work. I then had to drive 53 miles away to have the wiring repaired. Well, it turned out that the lead power wire was not spliced in at all. So, not only did this location cost me more money in gas (a 106 mile round trip), I wasted 3+ hours of my precious time. And a potentially dangerous situation as wel. A very poor representation of the Uhaul corporation. I'm a 63 year old woman who is a disabled veteran.
Justine A.
Rating:
5.0
Customer did not leave a comment.
RONALD H.
Rating:
5.0
Customer did not leave a comment.
Jason S.
Rating:
5.0
Customer did not leave a comment.
LADDY B.
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Alessia C.
|
Overall Experience
Rating:
1.0
UNIT TO SMALL , DOOR WOULD NOT OPEN TO LET ME IN UNIT ALREADY HAD A LOCK ON IT
Linda G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dermott P.
|
Overall Experience
Rating:
1.0
I originally scheduled my storage unit with Sentry, an affiliate of U-Haul I was directed to by a U-Haul employee over the phone. I went to complete my reservation, driving one hour in the 20 foot box truck with auto transport, and they informed me that they would not honor the first month free promotion that came with my rental arrangement. I needed to call and make a new reservation, which I did. I drove another half hour to the new location. When I arrived at the Broward Boulevard location, employees locked the doors at five minutes to closing and refused to help me. I had arranged for not only my storage unit, but also to leave the truck and auto transport there instead of my original drop off location. I called customer service who instructed me to leave it there and come back. I cam back the next day and the only available storage unit was smaller than I originally requested and there was no way I could fit my things in it. I asked for my original size and was directed to a phone call on an employees phone with Chuck Seeds, who I was told is the general manager. This man offered to have me come back the next day to resolve the issues with him. I asked about my time and gas, he got rude with me and accosted me for leaving the truck where I did then hung up on me abruptly. I am discouraged from interacting with anyone with this company now. They have either been unhelpful and impatient, or outright rude and unprofessional.
Amanda W.
|
First Impressions
Rating:
5.0
You have an very beautiful staff they all are very nice and they are so friendly.
Diane M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Philip S.
|
First Impressions
Rating:
5.0
This is not my first moving experience! This Uhaul storage at 2800 West Broward Blvd. has the best employees! From the moment I walked in they all gave me a big welcoming smile. My family and I had travel during dawn to get there early since it was just us 3. All the employees where very nice. It has been a long time that you see employees actually working with a good attitude. I usually never put comments, but people only tell about the negative so I just want to tell all the team at this place “good job”!!! Thank you!!!!!
Samuel M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dermott P.
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Fiona M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle P.
|
Overall Experience
Rating:
3.0
The homeless people were walking around on the premises, despite having security.
RONNIE W.
|
Overall Experience
Rating:
5.0
J’ai bien aimé la propreté des lieux, le coût abordable , la sécurité des lieux et les gens sympathiques.
Denis R.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Denise H.
|
First Impressions
Rating:
5.0
Your stuff are very dedicated.
LLOYD C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christine c.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Andre G.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GREGORY S.
|
Overall Experience
Rating:
5.0
The lady who works in the storage her name is Betty helped me with finding my storage and how to use my code to get in the facility
vegenie n.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Catryna B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
richard s.
|
First Impressions
Rating:
2.0
The first person who helped me was obviously having a terrible day, because she had a hissy fit and actually walked away from her post and left me standing there. Eric then came and helped me square everything away and he was very help helpful and professional. I unfortunately remember having a similar experience to this in the past at this very same Uhaul location, possibly even the same person that initially 'helped' me, or just a coincidence that someone else could be just as bad as her.
Theodosios V.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Ashleigh G.
|
Overall Experience
Rating:
5.0
Lisa was great !!!!
MARLON B.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sandra C.
|
Overall Experience
Rating:
5.0
Very good service overall. Thanks everyone !
MARIA B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
orville c.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
WISTERIA T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
valentina g.
|
Overall Experience
Rating:
4.0
Everything was smooth. For the truck rental. I had to cancel the storage - had a 10x15 rental and the entrance door was pretty small for my belongings. It wasn’t the roll up door.
Joseph s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VLADIMIRV S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Catherine G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAZORA M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FELICIA R.
|
Overall Experience
Rating:
5.0
Very pleased.
Thank you very much .
Mary H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
richard s.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FABIAN C.
|
Overall Experience
Rating:
1.0
I advised an employee that the unit has been emptied and the lock has been removed. I have continued to be charged for the unit for the last 3 months and now they have sent it to collections. I have tried time and time again to contact the facility but have been unsuccessful in getting ahold of them. I have been forwarded to a call center and they stated they have left messages and that they would get ahold of me and they never did. I am extremely unhappy with these services. I am not in the area to simply stop in.
Marco P.
|
Overall Experience
Rating:
3.0
Was thinking because I did everything online I could just go but was told I still had to check into the office and kept getting different information from different staff when I would ask questions.
Luis S.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
laraine a.
|
Overall Experience
Rating:
5.0
Alissia has helped every time I went in and all 3 times she went above and beyond to help me. She is a key asset to the uhaul on Broward . If and when I go back for my next move I will ask for her.
Michial N.
|
Overall Experience
Rating:
5.0
Great customer service and knowledgeable staff. Would recommend to others.
Lisa J.
|
Overall Experience
Rating:
5.0
Ms. Betty was very friendly and she was extremely helpful to assist me with my accommodations. Ms. Betty is also very detailed orientated in educating me on how to enter the U-Haul storage facility. Ms. Betty also save me time and informed me the steps need to return U-Haul at different location. This process made it very convenient for me regarding I had to travel back out of town.
danielle l.
|
First Impressions
Rating:
5.0
I've used U-Haul storage three different times and have been completely satisfied with their service each time.
I made the mistake of using a cheaper alternative to U-Haul and lost thousands of dollars of artwork when the roof leaked during a heavy rain. That was a costly mistake that I won't make again.
The next time I need the a storage facility I will again use U-Haul and recommend you do the same.
Chuck E.
|
Overall Experience
Rating:
1.0
They charged me another months rent after I checked out two days before my contract expired. No refund as of yet. $117.00.
Sam W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John S.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Marcus K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARIA R.
|
Overall Experience
Rating:
5.0
Customer Courtesy is top of the line.
Thank you!
Lisa L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary H.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
catherine t.
|
First Impressions
Rating:
5.0
The staff was very helpful
Ebony S.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Denys G.
|
Overall Experience
Rating:
5.0
My access code did not work. No front line staff were on duty to help. Everyone was professional and courteous, however.
LARRY S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jonathan H.
|
First Impressions
Rating:
1.0
The storage get completely wet and all our belongings were ruined.
Camilo R.
|
Overall Experience
Rating:
5.0
Also My sister have been with uhaul for six years uhaul is Great
ERICA W.
|
First Impressions
Rating:
5.0
Very customer friendly staff.
Cheryl H.
|
Overall Experience
Rating:
5.0
Awesome service!
TRENTON P.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tranasia B.
|
Overall Experience
Rating:
5.0
The only thing I would suggest is to maybe provide an option for people to assist the movers in unpacking id needed an for the workers to either say yes or no to get an additional pay or tips. I needed one person to assist me in unpacking but the employees were not allowed to assist. I would not mind paying additional cost. Maybe you can implement something similar.
Paul A.
|
First Impressions
Rating:
3.0
The storage unit floor was not clean I was glad I had plastic on my furniture.
There is no light and It was supposed to have A/C in the unit, It was very HOT!
The movers I had did a much better job than the last ones!
Deeann D.
|
Overall Experience
Rating:
3.0
There are not enough open storage spaces.
CHRISTINA W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARIA R.
|
First Impressions
Rating:
5.0
Super helpful group of people on a holiday weekend
SCOTT U.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Catherine G.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alexander A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jimmy m.
|
Overall Experience
Rating:
5.0
Great staff. They were super helpful and everything was very easy and smooth
MICHAEL P.
|
First Impressions
Rating:
5.0
Betty was extremely helpful!
JAMES L.
|
First Impressions
Rating:
5.0
Andrew was fantastic. Also the nice young lady at counter was super friendly.
Michial N.
|
First Impressions
Rating:
4.0
I really liked this facility compared to others I’ve used in the past. The employees were very helpful and professional.
ESTHER M.
|
Overall Experience
Rating:
5.0
The people were kind and helpful
Mark U.
|
Overall Experience
Rating:
5.0
Muy contento como desde hace más de 15 años uso esta instalaciones
Curtis R.
|
Overall Experience
Rating:
1.0
The area I wanted was not accessible for the furniture I wanted and no other space was provided by management . This was overall a disaster.
Because no space was available, no space was available and accessible, I had to immediately had to go to Salvation Army to get rid of furniture. I lost $3,000 in furniture. The manager at facility called other Uhaul location, but the answer was the same. No space available. Hence, your computer system and management made false claims about availability of rental space and I paid the price for your mistake.
ANDRE D.
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First Impressions
Rating:
5.0
I will recommend u haul to families and friend for moving storage and rental trucks. I was very satisfied.
W MJ
WILLIE J.
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Overall Experience
Rating:
1.0
You told me I would have a storage space. However, the area for storage was cramped and not accessible for putting in furniture.
I was not provided the space I requested and I was not provided a larger area that I needed.
This was a total failure and I had to get rid of all the furniture. I lost $3,000 of furniture because of your mistake. I will never use or attempted to use facility ever.
ANDRE D.
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Overall Experience
Rating:
5.0
The staff was very helpful in the situation I was in.
Miguel D.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
darcel c.
|
First Impressions
Rating:
5.0
Very helpful and convient and took care of my needs.
Miguel D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Erica L.
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Overall Experience
Rating:
5.0
Your employees Alicia is very excellent 👍
daniel t.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaron P.
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First Impressions
Rating:
5.0
Betty was extremely friendly. I wish there was more to say in that regard however, the other women working the front had more than enough attitude to go around.
I was rudely yelled at about wearing a mask when entering in spite of two employees who were walking around and through the store repetitively not wearing one. And in spite of the mandate being lifted.
During my initial opening of the storage unit and return of the Uhaul the women I was dealing with was grumpy and seemed distracted.
Overall, hire more people like Betty who are happy and excited to help you with your needs.
julia w.
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
Pauline A.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Bianca G.
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Overall Experience
Rating:
5.0
This Broward Blvd facility is my go to location for storage, truck rental and the most respectful staff. Thank you