Just trouble with main office.Greg Z.
Customer Reviews for U-Haul Moving & Storage at Broward Blvd
Fort Lauderdale, FL 33312
(W Of I-95)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Matt S.
I had an original pickup at another location and when i got there, There wasn't a trailer available after making the reservation a few weeks in advance. I was really upset with the service overall. When i contacted this location on Broward they were friendly and helped me to get the trailer installed and checked out. I ended up getting a trailer but it was a few hours late and caused a delay on my trip. I know next time to check a few days in advance to ensure the services needed are available.Ashley T.
I had to submit a dispute since I was charged for a wrong concept. Important to mention that it was resolved very fast.Mauricio P.
Uhaul changed my pick up location and never notified me. I was on a tight timeline and this threw me off by 30-45 minutes.Bobbi S.
The original spot at Oakland Park didn't have the trailer so they sent us to Sample Rd which did not have the trailer so then we were sent to W. Broward Blvd. Thankfully they had the trailer. Spent 2 hours on the road and in line trying to finally get it. I definitely feel like we should be compensated in some way with a credit toward what we paid..Michael A.
Customer did not leave a comment.Manuel N.
Great clean service! Tovoris took the time to look for availability for me at last minute! I couldn't give much so I rewarded with a gatoradeMichael L.
Customer did not leave a comment.Floyd P.
Customer did not leave a comment.Xabier L.
The representative was loud and very unprofessional, screamed at me . Told me I didn't have a confirmed reservation and instead of helping me . Talked about me with another customer for calling uhaul customer service line for overbooking . Told me how he could care less about his job and then calmed down after coworker , asked him to stop shouting over her to me . After about 35 minutes of arguing , reservation automatically appeared in system and we were given truck. As a customer service manager point of view , it was a very bad representation of U-Haul brand . I would never again rent from that location , avoid at cost.Raymond P.
Customer did not leave a comment.kasi M.
Setting up the reservation was very easy. I was late to pick up the rental, the counter person did a very good job at getting me an other truck. The truck was very clean, However the driver seat was a bit low. Returning the truck was very easy too. The rate for the rental was very reasonable and was well within my budget.Wayne A.
Customer did not leave a comment.Laura L.
Customer did not leave a comment.James V.
Customer did not leave a comment.DANIEL F.
Customer did not leave a comment.robert M.
Complete incompetents for all employed there. Manager was very rude. Waited 30 minutes to be waited on. Was sent there from my original pick-up location because my reserved vehicle wasn't there.Raymond S.
You need to have unlimited miles because some peoples only rent for two to one day and they don't go to far but I think you are great place to rent 100 percent great.thank you.Diane M.
Customer did not leave a comment.Humberto C.
Customer did not leave a comment.Fiona M. | First Impressions
Ease start to finish. Utilized this location when I moved to South Florida 3 years ago.Jonathan S.
Customer did not leave a comment.tracy E.
I have used this location a few times and Everybody is very friendly and helpful! I will be using them again!Carolyn R.
Very curtiouse friendly and polite thank youEdwin J S.
Customer did not leave a comment.Serguei M.
Customer did not leave a comment.ryan B.
Customer did not leave a comment.michael B.
Customer did not leave a comment.Alain M.
My representative was very knowledgeable and helpful. I hope he is there next time I come to rent a vehicle.Alberto C.
The greeter to accept the rental truck Mr. Nelson was very cheerful and friendly. Clean location.Deborah N.
Customer did not leave a comment.COREY C.
Customer did not leave a comment.John w H.
Customer did not leave a comment.Chandra B.
Outstanding serviceDale B.
Customer did not leave a comment.Shameka S.
Clean vans. Mention that they are damaged. Improve the return process.Tatiana E.
I made a reservation with U Haul the night before,confirmed it,,drove 2 hours and they lied to me.They did not have my truck., made me wait 6 hours.I would never rent from U Haul again, as they are the worst truck rental bisuness in south florida.They suck and I will file a lawsuit against UHaul for being incompetent,therefore pass it on,they are the worst.THOMAS W.
The rep that helped me was great. Very friendly and helpfulSamishia A.
Have enough help at the counter so u don't have to stand in line for an hour to check in. Only one person at times but then at time there are 2! And the line is longTeresa T.
Necesitan personas que hablen espaÃ±ol.Gustavo M.
Second van I rent and full with roaches running all over the place. The dash board and the doors are not wiped cleanLEE R.
Equipment was clean, however, ALL D-rings on the right side of the trailer were broken. Trailer was needed to properly haul motorcycles on a vacation trip and was not able to properly secure them and had to pull over many times to recheck and resecure the motorcycles taking fun out of the vacation trip. Was also stopped in two different states because the plate was completely missing and light for plate was broken. Will not be renting another trail again.Jose R.
Customer did not leave a comment.lawrence R.
Customer did not leave a comment.Molly S.
Real nice staff. Helped me with everythingEmerson S.
The staff was very kind and professional and communicated and kept me updated on the delayed truck arrival time. I was pleased with the everything cause I understand something are uncontrollable factor but the team did their best to make the customers happy that had reservations. I forgot the name of the young lady that was working the morning of Friday 5/25 she is amazing her positive attitude makes a difference .annie E.
Customer did not leave a comment.Andre D.
Customer did not leave a comment.David H.
Customer did not leave a comment.Leonard M.
Customer did not leave a comment.MAGDALA B.
$50 cleaning charge. Give me a break!FRANK W.
Customer did not leave a comment.Paul B.
Customer did not leave a comment.Quanisha Y.
Friendly staff . I will rent from there again.Lorena M.
Nothing, you nailed it.Terri G.
Uhaul.com system is not user-friendly, allow you to reserve vehicle that are not instocks. The employee's at this location are rude and management is never available. I will NEVER rent anything from the location again.Lynette A.
I was charged for two days of fees when I used the truck one day still waiting on my refund of double fees !lissette R.
Great crewJOSEPH L.
the vehicle has roaches in it. I've used that particular vehicle before and it didn't have them in there then. I think it needs to be fumigated. As to I had to use bug spray to make sure they didn't get into my things. But other than that the van was cleaned.Veronica R.
Check in fella was great...joe U.
Jus keep smilingANDREW H.
Just do what you been doing exelent jobCarlos R.
The lady who checked me out this morning was super nice and has great conversation with the guests however with her being the only one there, it takes an extra long time to get helped. But you hold that I picked up this morning smelled like human urine. You could tell that the inside of the vehicle was freshly wiped down however there's additional opportunity for antibacterial cleanliness.Carmen R.
I made out the initial pickup on the app when I picked it up on the 18th it had less than three quarters but it said three quarters I disputed that I brought it back with more than three quarters and they still tried to charge me for 2 gallons of gas they say they're going to take that off and redo the bill I'll pay my bill once they do that I just think there's a little bit of shenanigans going on with the gas a lot of damage on it that wasn't actually on the initial pick up date I disputed just about everythingJOSEPH V.
The service was excellent! Our situation was a difficult one and U-Haul made our job go very smoothly!! Great job!!!Brenda R.
Customer did not leave a comment.James G.
Customer did not leave a comment.LOUIS D.
Customer did not leave a comment.ALTHEA B.
A bunch of handsome fellasCraig W.
Customer did not leave a comment.PRECIOUS P.
Answer the phones! Tell us about return instructions.Ann P.
Customer did not leave a comment.IRIS G.
Customer did not leave a comment.Linda S.
Excellent customer service.Lawonda W.
Customer did not leave a comment.Dustin R.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Mitchell H.
Give back a refund when customers move out in the middle of a month!!. Especially when they pay ahead of timeOLIVIA K.
Customer did not leave a comment.Jerrell M.
check rear tire, no tread.John B.
The gas needle on the truck did not work so I feel I was cheated as far as the fuel also I did not use the miles that they indicated that I used the young man that took the truck from us was not very nice but Tovoris was very nice and professional I didn't get the other guy's name I wish I did though because he was very rude thank you very much to Tovoris I wish all the other employees could have a nice pleasant sense of humor and professionalism as you as for the guy that record my mileage I'm not happy at all with him and I might go back up there and get his name and email it to your corporate officeLazandzen L.
Customer did not leave a comment.Steven A.
Customer did not leave a comment.JOSEPH C.
Customer did not leave a comment.David R.
Customer did not leave a comment.EBER F.
I can't remember his name but His First name starts with a T. He is a Black American with a heavy build . This guy was unbelievably Awesome with customer service and just his humility. The Van on the other hand was infested with roaches I do have a video of it if you'd like to see it ( I will not post it or show it to anyone it was just in case you needed proof) it did drive well and it did serve us our purpose so overall it was a good experience just prioritize cleanliness in between customers use because if not for the actual customer service this would have been a really bad experience. God Bless and I pray it gets betterMARLON K.
Everything pretty much went well until I saw all the damage on the van assigned to me. I'm just glad it was only local move and not long distance. The staff was very helpful though.Byron B.
Customer did not leave a comment.Joshua O.
Customer did not leave a comment.steven L.
The woman who helped was on top of every detail and couldn't have been more accommodating. She represents your company very well.paul G.
Customer did not leave a comment.Adrianne M.
Customer did not leave a comment.Patricia S.
People were effective and friendly!!!!HENRY S.
Not my first time there Always reserve a truck very bz placeJean S.
Customer did not leave a comment.MARION D.
The only thing that I didn't like was that there was less than a 1/4 tank of gas in the truck. Other than that the people at this location were amazing and very helpfulKoni J.
Customer did not leave a comment.ALEXANDER R.
The state route 84 location also was very helpful but they didn't have a truck on the day that I had confirmed my truck That's why I ended up at broward boulevard because Saturday they had a truck a one way truck for meCHRISTINE S.
Customer did not leave a comment.Michelle P. | Overall Experience
The homeless people were walking around on the premises, despite having security.RONNIE W. | Overall Experience
J’ai bien aimé la propreté des lieux, le coût abordable , la sécurité des lieux et les gens sympathiques.Denis R. | Overall Experience
Customer did not leave a comment.Denise H. | First Impressions
Your stuff are very dedicated.LLOYD C. | First Impressions
Customer did not leave a comment.christine c. | Overall Experience
Customer did not leave a comment.Andre G. | Overall Experience
Customer did not leave a comment.GREGORY S. | Overall Experience
The lady who works in the storage her name is Betty helped me with finding my storage and how to use my code to get in the facilityvegenie n. | Overall Experience
Customer did not leave a comment.Catryna B. | Overall Experience
Customer did not leave a comment.richard s. | First Impressions
The first person who helped me was obviously having a terrible day, because she had a hissy fit and actually walked away from her post and left me standing there. Eric then came and helped me square everything away and he was very help helpful and professional. I unfortunately remember having a similar experience to this in the past at this very same Uhaul location, possibly even the same person that initially 'helped' me, or just a coincidence that someone else could be just as bad as her.Theodosios V. | First Impressions
Customer did not leave a comment.Ashleigh G. | Overall Experience
Lisa was great !!!!MARLON B. | Overall Experience
Customer did not leave a comment.Sandra C. | Overall Experience
Very good service overall. Thanks everyone !MARIA B. | First Impressions
Customer did not leave a comment.orville c. | Overall Experience
Customer did not leave a comment.WISTERIA T. | Overall Experience
Customer did not leave a comment.valentina g. | Overall Experience
Everything was smooth. For the truck rental. I had to cancel the storage - had a 10x15 rental and the entrance door was pretty small for my belongings. It wasn’t the roll up door.Joseph s. | First Impressions
Customer did not leave a comment.VLADIMIRV S. | First Impressions
Customer did not leave a comment.Catherine G. | Overall Experience
Customer did not leave a comment.LAZORA M. | Overall Experience
Customer did not leave a comment.FELICIA R. | Overall Experience
Very pleased. Thank you very much .Mary H. | Overall Experience
Customer did not leave a comment.richard s. | Overall Experience
Customer did not leave a comment.FABIAN C. | Overall Experience
I advised an employee that the unit has been emptied and the lock has been removed. I have continued to be charged for the unit for the last 3 months and now they have sent it to collections. I have tried time and time again to contact the facility but have been unsuccessful in getting ahold of them. I have been forwarded to a call center and they stated they have left messages and that they would get ahold of me and they never did. I am extremely unhappy with these services. I am not in the area to simply stop in.Marco P. | Overall Experience
Was thinking because I did everything online I could just go but was told I still had to check into the office and kept getting different information from different staff when I would ask questions.Luis S. | Online Move In
Customer did not leave a comment.laraine a. | Overall Experience
Alissia has helped every time I went in and all 3 times she went above and beyond to help me. She is a key asset to the uhaul on Broward . If and when I go back for my next move I will ask for her.Michial N. | Overall Experience
Great customer service and knowledgeable staff. Would recommend to others.Lisa J. | Overall Experience
Ms. Betty was very friendly and she was extremely helpful to assist me with my accommodations. Ms. Betty is also very detailed orientated in educating me on how to enter the U-Haul storage facility. Ms. Betty also save me time and informed me the steps need to return U-Haul at different location. This process made it very convenient for me regarding I had to travel back out of town.danielle l. | First Impressions
I've used U-Haul storage three different times and have been completely satisfied with their service each time. I made the mistake of using a cheaper alternative to U-Haul and lost thousands of dollars of artwork when the roof leaked during a heavy rain. That was a costly mistake that I won't make again. The next time I need the a storage facility I will again use U-Haul and recommend you do the same.Chuck E. | Overall Experience
They charged me another months rent after I checked out two days before my contract expired. No refund as of yet. $117.00.Sam W. | Overall Experience
Customer did not leave a comment.John S. | Online Move In
Customer did not leave a comment.Marcus K. | Overall Experience
Customer did not leave a comment.MARIA R. | Overall Experience
Customer Courtesy is top of the line. Thank you!Lisa L. | Overall Experience
Customer did not leave a comment.Mary H. | First Impressions
Customer did not leave a comment.catherine t. | First Impressions
The staff was very helpfulEbony S. | Online Move In
Customer did not leave a comment.Denys G. | Overall Experience
My access code did not work. No front line staff were on duty to help. Everyone was professional and courteous, however.LARRY S. | First Impressions
Customer did not leave a comment.Jonathan H. | First Impressions
The storage get completely wet and all our belongings were ruined.Camilo R. | Overall Experience
Also My sister have been with uhaul for six years uhaul is GreatERICA W. | First Impressions
Very customer friendly staff.Cheryl H. | Overall Experience
Awesome service!TRENTON P. | First Impressions
Customer did not leave a comment.Tranasia B. | Overall Experience
The only thing I would suggest is to maybe provide an option for people to assist the movers in unpacking id needed an for the workers to either say yes or no to get an additional pay or tips. I needed one person to assist me in unpacking but the employees were not allowed to assist. I would not mind paying additional cost. Maybe you can implement something similar.Paul A. | First Impressions
The storage unit floor was not clean I was glad I had plastic on my furniture. There is no light and It was supposed to have A/C in the unit, It was very HOT! The movers I had did a much better job than the last ones!Deeann D. | Overall Experience
There are not enough open storage spaces.CHRISTINA W. | First Impressions
Customer did not leave a comment.MARIA R. | First Impressions
Super helpful group of people on a holiday weekendSCOTT U. | First Impressions
Customer did not leave a comment.Catherine G. | First Impressions
Customer did not leave a comment.Alexander A. | Overall Experience
Customer did not leave a comment.jimmy m. | Overall Experience
Great staff. They were super helpful and everything was very easy and smoothMICHAEL P. | First Impressions
Betty was extremely helpful!JAMES L. | First Impressions
Andrew was fantastic. Also the nice young lady at counter was super friendly.Michial N. | First Impressions
I really liked this facility compared to others I’ve used in the past. The employees were very helpful and professional.ESTHER M. | Overall Experience
The people were kind and helpfulMark U. | Overall Experience
Muy contento como desde hace más de 15 años uso esta instalacionesCurtis R. | Overall Experience
The area I wanted was not accessible for the furniture I wanted and no other space was provided by management . This was overall a disaster. Because no space was available, no space was available and accessible, I had to immediately had to go to Salvation Army to get rid of furniture. I lost $3,000 in furniture. The manager at facility called other Uhaul location, but the answer was the same. No space available. Hence, your computer system and management made false claims about availability of rental space and I paid the price for your mistake.ANDRE D. | First Impressions
I will recommend u haul to families and friend for moving storage and rental trucks. I was very satisfied. W MJWILLIE J. | Overall Experience
You told me I would have a storage space. However, the area for storage was cramped and not accessible for putting in furniture. I was not provided the space I requested and I was not provided a larger area that I needed. This was a total failure and I had to get rid of all the furniture. I lost $3,000 of furniture because of your mistake. I will never use or attempted to use facility ever.ANDRE D. | Overall Experience
The staff was very helpful in the situation I was in.Miguel D. | Overall Experience
Customer did not leave a comment.darcel c. | First Impressions
Very helpful and convient and took care of my needs.Miguel D. | First Impressions
Customer did not leave a comment.Erica L. | Overall Experience
Your employees Alicia is very excellent 👍daniel t. | Overall Experience
Customer did not leave a comment.Aaron P. | First Impressions
Betty was extremely friendly. I wish there was more to say in that regard however, the other women working the front had more than enough attitude to go around. I was rudely yelled at about wearing a mask when entering in spite of two employees who were walking around and through the store repetitively not wearing one. And in spite of the mandate being lifted. During my initial opening of the storage unit and return of the Uhaul the women I was dealing with was grumpy and seemed distracted. Overall, hire more people like Betty who are happy and excited to help you with your needs.julia w. | Overall Experience
Customer did not leave a comment.Pauline A. | First Impressions
Customer did not leave a comment.Bianca G. | Overall Experience
This Broward Blvd facility is my go to location for storage, truck rental and the most respectful staff. Thank youLisa L. | First Impressions
Customer did not leave a comment.julia w. | First Impressions
Customer did not leave a comment.Matthew D. | First Impressions
the staff was not friendlyGUILLERMO R. | Overall Experience
Betty was very helpful and amazing!!Silvio T. | First Impressions
Customer did not leave a comment.TYRONE S. | Overall Experience
Customer did not leave a comment.subrina j. | First Impressions
Customer did not leave a comment.Chuck E. | Overall Experience
N/AQuinta T. | Overall Experience
GreatLATOYIA m. | Overall Experience
Thankful to have had a place to keep.our things while we settled into a new home. Very clean and well maintained.Krissa E. | Overall Experience
people nice. ALWAYS a line, have to wait EVERY time in Florida. booking the truck was awesome. Very convenient. The storage unit i used had an air conditioning pipe running thru the ceiling. the floor was always wet. Luckily, i could leave that area clear. Also when I went to remove my stuff, they had locked me out and said the reason was I had to use a U-haul purchased lock. I will NEVER use U-haul again for anything until that changes. Your policy sucks!Kathleen T. | Overall Experience
The two guys that you sent me where very nice to me. Thay did a very excellent jobMarie M. | First Impressions
Thank you Michael and staff for your assistance, you guys were awesome! Definitely will be referring this location to anyone who needs professional and prompt service.Thomasina R. | Overall Experience
Good crew!!Francis FRANK W. | Online Move In
Customer did not leave a comment.linda B. | Overall Experience
Very neat no problembetty t. | Overall Experience