Customer Reviews for U-Haul Moving & Storage at Burlingame

6061 reviews

2720 Burlingame Ave SW   Wyoming, MI 49509
(N Of 28th St)

(616) 538-8020

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(616) 538-8020

2720 Burlingame Ave SW
Wyoming, MI 49509
(N Of 28th St)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sandra A. 
Rating:
4.0

Customer did not leave a comment.

Stanley A. 
Rating:
5.0

Customer did not leave a comment.

Mike T. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
4.0

Customer did not leave a comment.

Amy N. 
Rating:
4.0

More customer service reps to move line along, but that's not a deal beaker.

Robertlee R. 
Rating:
2.0

The gentleman who helped us was friendly and overworked. I needed to wait about twenty minutes to be helped.

Nicholas O. 
Rating:
5.0

Customer did not leave a comment.

crystal N. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
1.0

I wanted a big truck because I was going to move heavy stuff and I really needed the ramp. But we couldn't be able to use it because it was stuck. We had to carry everything ourselves. They should inspect the trucks before renting them.

Blancaesthela O. 
Rating:
2.0

I used my truck to move a close family member to their hospice home since they found out they are sick and have less than six months to live. When I returned my truck, i stopped under the awning and read the sign that said to wait for an employee during open hours. I waited for eight or nine minutes, and as I was in a hurry to get back to tasks concerning my sick family member, I read some more of the sign to see what else I could do to get it done more quickly. The sign seemed to say I could use the mobile app to complete the return, so I started to do that. When the app instructed me to park the truck and take a picture for "the next family to find it easily," I think I misunderstood where I was supposed to park, probably because I misread the either sign or the app or both. I parked it in what appeared to be staging area with numbered spaces on the asphalt. As I finished uploading the picture, the u-haul associate came out and over to me, and said, "I'll take the keys and finish up since you didn't park it where the sign said to." I said, "Oh my bad. I think I might have gotten confused between what the sign and the app said, and messed it up." He said, "Yeah, well, the sign says to park it over there." I said, "Right, that's why I'm saying sorry, because I've got a lot going on in my head right now, and I think I made a mistake." He said, "I don't care. The sign says where to park it." I said loudly, "Look man, maybe don't be so pissy. I've got a lot going on in my head, because I've got someone in my family who is dying right now, "I don't give a FUCK!" he said. Then we got in a shouting/cussing match. I ended up going into the store to angrily inform the other uhaul employee what had transpired. When I finally sat down in the car, i broke down and cried. he made a stressful enough time in my life a whole hell of a lot more painful, because I had a difficult time sifting through two different sets of directions and I parked a truck in the wrong spot.

Matthew M. 
Rating:
5.0

Outstanding

Robert C. 
Rating:
5.0

Just dropped off here, but was very efficient and personnel were helpful.

Justin B. 
Rating:
1.0

I was way overcharged and this unacceptable! Never use this location

James G. 
Rating:
4.0

Customer did not leave a comment.

Geoffrey E. 
Rating:
4.0

Bunch of magazines and dried flowers left in trailer

Michaelwilliam J. 
Rating:
5.0

Customer did not leave a comment.

Brenda Z. 
Rating:
1.0

I am disputing a charge. I was in the parking lot for 20 min for drop off. Then gave the clear the keys he said he would check me in before 2 pm. I then get a bill saying I was checked in at 443. 🤬🤬

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Went perfectly for what and the way I did it.

Terryjames M. 
Rating:
1.0

We turned our trailer in a day early. They did not process the paperwork till 2 days later & charged us late fee! They refused to correct the mistake so UHAUL stole $60.00 from us so we'll be looking elsewhere next trip! We will publicize your dishonesty!

Debra G. 
Rating:
2.0

Customer did not leave a comment.

Antwan B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dawn G. 
Rating:
1.0

Was charged 60 dollars for a gas fee even though it was brought back with the correct amount of gas. I was reimbursed but I would make sure you look at your bill closely.

samantha R. 
Rating:
5.0

O luck improvement might be is to add more employees, Had to wait over 30 minutes to rent a trailer, That's just to get to the front of the line. Happened on all my rentals at this location,

Dennis S. 
Rating:
3.0

Customer did not leave a comment.

Davidlouis F. 
Rating:
5.0

Customer did not leave a comment.

Bigirimana A. 
Rating:
3.0

Customer did not leave a comment.

Gordon Jay K. 
Rating:
5.0

good people

Juan P. 
Rating:
3.0

Customer did not leave a comment.

NATHANAEL QUINN W. 
Rating:
1.0

Customer did not leave a comment.

COREY OSHANE M. 
Rating:
5.0

Location was great because it is near my home. All employees were very nice, cordial and very helpful. Even on my phone conversation regarding my rental. Was VERY busy picking up our Cargo van, but the service went rather fast to get everyone taken care of in a timely manner. I've had a nightmare of a time WAY in the past, but would recommend this location to anyone. Thanks for the exceptional service this time, to all of you!

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
3.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

I could not have asked for better service and helpful, understanding counter guys. What I needed was right there and immediately taken care of no waiting for my truck or supplies. For those with negative reviews, maybe you have never worked retail. I used this location 3 times and other locations many time. UHAUL will always be my go to for moving and packing needs. Thank you Matthew and fellow customer service gentleman (sorry didn't catch all your names) at the 2720 Burlingame location.

Sharon V. 
Rating:
3.0

Very slow check out process. Need to get us on the road. Too much down time.

david C. 
Rating:
5.0

Except a long wait time to talk to someone, it was a very good experience.

Dennis S. 
Rating:
5.0

Everything went good for me!

David N. 
Rating:
2.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Their seemed to be a training issue on one employee. Perhaps he was just new. The computer system seemed to dumbfound him.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Nina G. 
Rating:
2.0

When I went to pick my truck up they double booked the truck. They fixed this but when I check the fuel level it was at 1/4 of a tank. My dad and I put 12 gallons in the truck and only drove 60miles and they still charged me a fuel fee adding up to $54. Not happy

Jordan H. 
Rating:
5.0

Customer did not leave a comment.

Bayleigh G. 
Rating:
5.0

Staff were busy, professional, and well organized. Thanks

RAFAEL XAVIER D. 
Rating:
5.0

Customer did not leave a comment.

Jessica O. 
Rating:
4.0

Sabrina and Rick were friendly, professional, and calm as they handled internet failure that delayed my pickup.

Amanda W. 
Rating:
2.0

Gentleman was helping us and then answered a phone call. We didn't know he answered it and he completely ignored us for 45 mins. The uhaul wasn't swept when we drove it off the lot and We used a little under half a tank and was charged 87$ got us from point a to point b but we will not be using these services again

Derektyler R. 
Rating:
5.0

Easy drop-off. Thanks!

Lewis H. 
Rating:
2.0

I would not recommend uhaul at all, I had a pickup scheduled for 3pm and did not get my rental until 530, the mobile app was not working well, the guy at the store couldn't help me fix it or correct any of the issues, he then referred me back to the mobile app the mobile app then took forever the mobile then referred me to contact uhaul, I had provided my CC and my license over 10 times through my whole experience, I had scheduled a pick up for 3 pm cause I needed it at 3pm not 530pm, simply said NEVER AGAIN!

Sylvia O. 
Rating:
5.0

Customer did not leave a comment.

Lois F. 
Rating:
3.0

You need more people working the counter. Both during my pickup and drop off the wait time was long. This is not the fault of Rick who was working things as fast as he could, just that you do not have enough staff.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Shontella T. 
Rating:
5.0

Nothing.

Donald D. 
Rating:
5.0

Very friendly & helpful staff!! Thank You!!

Melissa A. 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

No gas bad drop off location

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Jon S. 
Rating:
5.0

Customer did not leave a comment.

Gerald A. 
Rating:
3.0

You charged me for gas after I filed the truck up and actually put more in then I had at pickup. I did not check the box for your insurance in fact, I specifically DID NOT WANT IT. I would never recommend this location nor your company to anyone. I feel this is predatory practices and lacking integrity from such a large company.

Dan C. 
Rating:
1.0

I waited in the lobby for about 10 minutes before someone finally came out to help me. Then when he came out he criticized be for being there 4 minutes before they close when I had been standing there waiting for a while. All the other locations that I tried had incorrect hours online and all had nobody in the office. I was sent away because a place didn't have a 15ft available and when I showed up at the other one it was empty and closed down. Not sure what's going on but people should probably update their hours.

Lucas A. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
4.0

no improvement needed. The people there are professional, the little guy about 40 years old is a real hustler, and busts ass to help you. yes, sometimes they are busy, but you can't expect them to have extra help just for the few times when a bunch of people show up at the same time. my hats off to Burlington by 28th street street U Haul.

Brettwilliam C. 
Rating:
5.0

Customer did not leave a comment.

Mitchell F. 
Rating:
5.0

Customer did not leave a comment.

Zachariahasher G. 
Rating:
5.0

The guy I worked with was very knowledgeable and professional. the trailer I rented towed beautifully

Robert H. 
Rating:
1.0

Charged me over $1,000 for 20 miles... and its a full thing to get the money back! YOU GUYS SUCK!!

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Matt P. 
Rating:
4.0

The guys working were hardworking even when the line kept getting bigger and bigger. Very helpful manager. I had some issues with my online check in but he made sure I got what I needed.

holli I. 
Rating:
2.0

Understaffed when I checked in. Vehicle was not filled with gas when I picked it up and billing in reference to miles driven was wrong

Ronald S. 
Rating:
2.0

Waited inside for 15 minutes. No one was around to help us.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

Kristen P. 
Rating:
4.0

Very positive experience. I'm glad I chose this U-haul location. My only complaint would be that the truck was not swept out when I picked it up, and there were alot of remnants of plants from whomever used it before me. It was an easy fix for me to get a push broom in there, but wish it had been done prior. Otherwise no issues in the whole process.

Bradley B. 
Rating:
4.0

Customer did not leave a comment.

Omar R. 
Rating:
1.0

I'll never do business with Uhaul.

Corey G. 
Rating:
5.0

Everyone was very friendly and helpful

Kimberly T. 
Rating:
5.0

Great place highly recommend

Todd B. 
Rating:
5.0

Nothing, service was excellent.

Jimmiejohn L. 
Rating:
5.0

Professional and down to earth

DAVID ROMAN H. 
Rating:
2.0

Customer did not leave a comment.

Timothy Michael W. 
Rating:
4.0

The trailer i had leaked and lots of my stuff got wet boxes were falling apart because it rained.

Tena F. 
Rating:
1.0

Gas wasnt correct Customer service took a pic of my credit card vechicle wasnt clean. Manager has not contacted back about issues.

Latoya S. 
Rating:
4.0

Customer did not leave a comment.

Blakemartin B. 
Rating:
5.0

NOTHING

DOUGLAS W. 
Rating:
5.0

Customer did not leave a comment.

Cody W. 
Rating:
5.0

The employee that help me was friendly and professional and deserves a pay raise. He was the only employee there when I picked up my rental.

Eli N. 
Rating:
5.0

People were great... don't change anything.

William A. 
Rating:
1.0

Short story: Seems the closers maintain a standard for the crappiest customer service ever. In fact— It's completely none existent!! Long story: I had a 6:30 pickup. A gentleman employee walking out of the front door asks if I needed help. I told him I had a reservation to which he responds they're only accepting cash because the credit card systems are down. Now, I found it inconvenient that I was not called since I did not intend on paying cash but I said thanks I would be back. The store closes at 7PM so I had to run to an ATM. By the time I got back we had about 15 minutes before the store closed. The first 5 minutes I waited in the empty lobby. When he finally came in and began checking me in we get to discussion of payment and he then chooses to state there was a $100 deposit for cash payments. Are you kidding me?! I asked why he couldn't tell me that before I left to go get cash to which he insisted he did. Um, sir we stood outside the door for a hot second when you turned me away with your sad news of no cards. No ya DIDNT. By this time it's five minutes to close so I didn't have enough time to get a deposit. I moved my reservation to the next morning and the guy with the fancy cane was there ready to help me out with a smile. Granted he forgot my dolly—which I noticed when I got the rental to where I was moving from but I called and they were happy to note my account so I wouldn't get additional charges. Later that day, after my move I return my truck. I wanted to speak with a rep to verify I wasn't going to get a charge for the dolly since they ran my card before I took it and we just proceeded the move without it. There were two people working. One guy followed me in, took my keys and said I was set. I asked him if he could verify that the dolly situation was squared away and I wouldn't have additional charges on my account. This man sighed and told me the other guy would help and walked into the realm of “employees only”. Well “the other guy” didn't make his way back into the lobby until about 15 minutes later. By then there were about three other people beside myself are also awaiting service. He says “damn y'all all really waited?” One of the people asked if they would be able to get a fill on their propane. This rude employee a ays “if you want to wait you can. I might get to it but we're closed in 5 minutes.” Moral of the story: Don't go to Burlingame location if you're in the Wyoming area.

Ramona J. 
Rating:
5.0

Customer did not leave a comment.

ANDRETTE M. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
2.0

I'm sure the situation was that they did not have enough employees working the day after Xmas. There was 1 employee to start - we were in line for almost and hour and a half. We even completed the on-line check in - but it did not make a difference. What is the point behind the on-line check-in if you can't just get what you've rented. Anyway, the poor guy who was left to do the job completely on his own, checking people in and then getting the equipment for each person made for a painful wait. Then another employee came in who apparently was in a car accident the day or two before - he could barely function. We were concerned for his health. It was very unorganized and I felt bad for the employees. But the real issue is the on-line check-in. It would seem to me that if you check-in - the only thing you should have to do is show your id, they print out the paperwork and bam you are on your way. We had difficulty with giving him a contact person - the first one was 'wrong' which made no sense as there was no explanation as to what that meant. Would highly recommend improving on the on-line check-in

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
3.0

System for drop-off was a little confusing, though it appeared only one person was working and it was in fact dark, so I do not blame that on U-Haul or staff. Individual that came out to help (orange beanie and cane) was extremely pleasant and helpful and make the drop-off experience easy and fast.

Devon F. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
4.0

Hire more staff.

Robert K. 
Rating:
3.0

More then one cashier at a time. Lines get way too long and then it starts getting crowded.

Hadassah B. 
Rating:
3.0

The slider door was sticking. Seemed like it was binding which made it hard to open and close.

Luke P. 
Rating:
5.0

Thank you.

Patrick W. 
Rating:
2.0

I only need until for 2 weeks, and when I went to cancel the man said ok, then I got a bill, call uhaul and they said the would email management. I asked for a copy and was told it was an inter office email so I could not get one. fast forward 30 days and another invoice! I took it back into the store and I hope that it has been cancelled correctly. Ugh. Not really expecting to refer people there... it is even very close to home.

Ann M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian b.  |  Overall Experience 
Rating:
1.0

The check in process was fine. After getting a flat 9 mins from our location we had to wait 5 hours for roadside assistance because not only did it take almost an hour to just get a hold of someone they got our location wrong sent after waiting 2.5 hours then had to wait another hour for a guy when the job took less then 5 mins to fix. The office was poorly staffed and the assistance line was overwhelmed and understaffed.

Dustin W.  |  First Impressions 
Rating:
2.0

It took a long time to access my belongings towed while in hospital. Uhaul put my stuff in storage and then charged me for it instead of allowing me to retrieve my belongings. My relationship w Uhaul sucked.

valerie b.  |  Overall Experience 
Rating:
1.0

Every time I have to go to my storage I have to have someone open it for me because when I put my code in it says access denied.

Antionette L.  |  Online Move In 
Rating:
1.0

When I first got the storage I purchased a lock and it was not given to me. Had to go to the dollar store and get one. The only helpful people there was were the regular workers and the guy asst mgr

Lydia T.  |  Overall Experience 
Rating:
5.0

The play is and everything else was perfect thank you for your service and hospitali

jodell B.  |  Overall Experience 
Rating:
5.0

No additional comments

ryan w.  |  Overall Experience 
Rating:
5.0

If you are looking for an excellent place look no further and visit this awesome location!!!

Shaun h.  |  Overall Experience 
Rating:
5.0

Customer service was phenomenal .The staff Was very helpful step by step instructions. Will be returning soon. Thank you so much.

Renita N.  |  First Impressions 
Rating:
1.0

The storage facility was supposed to be securely locked indoors, but for months if you turned the handle to the security door upwards it would open without the key card. I reported this several times.

Carter M.  |  Overall Experience 
Rating:
1.0

Staff at the Burlingame facility were very unprofessional. They were not welcoming and not interested in providing quality service. Customers kept getting passed around. Camera in storage faced wall.

Alan C.  |  First Impressions 
Rating:
1.0

I was lie to from the 8 hundred number for the uhaul reservation lady said that I would have a storge place XL I asked for when I got there it was not one available, so I had to wait four days, it

mildred t.  |  Overall Experience 
Rating:
2.0

The storage units on line aren’t even the way the units truly are in person‼️‼️ And I was told I HAD to purchase a U-Haul lock. This will be my first and last time renting anything U-Haul.

Ramona D.  |  First Impressions 
Rating:
1.0

Not only did they need to on storage so when I drive for 13 hours to unload, I could not! Forcing me to leave the 20' truck and trailer. The cell to call if I has a problem this will not allow me to

Brenda R.  |  Overall Experience 
Rating:
5.0

No comment

Charles F.  |  Overall Experience 
Rating:
5.0

Uhal provided excellent service to me as a customer at the Burlington street location in Wyoming Michigan.

Alfreda L.  |  Overall Experience 
Rating:
1.0

Did not use

Mike R.  |  Reservation 
Rating:
5.0

I found it to be A great place too Store my belonging Just all aaaaaaa God bless every body That work their christa Was super she should Area manger

jeff f.  |  Overall Experience 
Rating:
5.0

Have a great day!

brian n.  |  Overall Experience 
Rating:
5.0

Everything was great 👍

paul d.  |  Overall Experience 
Rating:
1.0

There were problems every step of the way and we did not end up with what we were promised.

hannah t.  |  Overall Experience 
Rating:
1.0

There storage unit was not what I reserved. False advertisement and fraudulent ways of action.

jens p.  |  Overall Experience 
Rating:
3.0

The manager Lisa was very very rude and unprofessional she made inappropriate comments about my personal account load and in front of a store full of customers and proceeded to argue with me.

Shannica T.  |  Overall Experience 
No reviews have been submitted for this location.

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