Customer Reviews for U-Haul Moving & Storage at Burlingame

6146 reviews

2720 Burlingame Ave SW   Wyoming, MI 49509
(N Of 28th St)

(616) 538-8020

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(616) 538-8020

2720 Burlingame Ave SW
Wyoming, MI 49509
(N Of 28th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Can't think of anything

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

Customer did not leave a comment.

Nicole S. 
Rating:
1.0

This is the Burlingame (near 28th st) wyoming, MI location that I am referring to because the Byron Center location that I requested did not have a truck for me. They notified me the day before, which I assume is normal, albeit slightly annoying. The first truck we received had a dead battery. My husband tried to jump it (after telling the guy) and finally the guy gave us the keys to a new truck. The second truck had stuff in the trailer part of it that my husband had to clean out. The second's truck battery was also on the fritz. Last year we had a terrible experience with Uhaul as well (they made us drive to locations that were hours away and kept changing things - which made for lost hours) and this year was similar. Last year they did give us some money off of the rental, so I appreciated that. Unfortunately, Uhaul does not seem to be run in an orderly, competent way. (Also, the bathroom was disgustingly dirty.)

Heidi V. 
Rating:
4.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

Customer did not leave a comment.

patricia E. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Dustan W. 
Rating:
4.0

Customer did not leave a comment.

Cassandra C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER REIL J. 
Rating:
5.0

Customer did not leave a comment.

Benjamin R. 
Rating:
3.0

The location was what I expected. The mobile check in and out was horrible. I was in the parking lot but it kept saying I wasn't. It made both processes take a very long time. I probably won't use it again.

Lisette W. 
Rating:
1.0

Maybe answer the phone or listen when customers are telling you they are being overcharged because we paid $120 for what should of been a $70 rental. I can't get ahold of u haul customer service and I will not be using this company again. Such terrible customer service.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

Kyle D. 
Rating:
4.0

Customer did not leave a comment.

Jarrod P. 
Rating:
5.0

Customer did not leave a comment.

Marcelino S. 
Rating:
4.0

Customer did not leave a comment.

Eunice C. 
Rating:
4.0

Truck was difficult to drive BUT everything worked on the truck.

Robert J. 
Rating:
4.0

Customer did not leave a comment.

Eunice C.  |  First Impressions 
Rating:
4.0

It would have been great to have the windshield cleaned. Other than that, everything was great. The gentleman that helped me was extremely helpful. I had a 15 ft. truck reserved but once I got there and saw the trucks I realized I only needed a 10 foot. He was able to change the reservation without much trouble.

Laura K. 
Rating:
4.0

Be clearer on when the facility will be open for returning equipment.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Nathan P. 
Rating:
5.0

Customer did not leave a comment.

Maksym C. 
Rating:
1.0

No one was at the desk. No device to signal to alert when a customer is in the lobby.

jahaun M. 
Rating:
2.0

Customer did not leave a comment.

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

Gerald H. 
Rating:
3.0

Customer did not leave a comment.

Michelle M. 
Rating:
4.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

MARCELINO S. 
Rating:
5.0

Customer did not leave a comment.

Joshuaaaron L. 
Rating:
3.0

somewhat disorganized, long wait.

Gary B. 
Rating:
4.0

Customer did not leave a comment.

DAVEY LEE G. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Ordering the vehicle on-line was simple. Dropping off the vehicle was even easier.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

Cynthia S. 
Rating:
4.0

Customer did not leave a comment.

Tristan K. 
Rating:
5.0

Customer did not leave a comment.

Vicki P. 
Rating:
5.0

Customer did not leave a comment.

MARCELINO S. 
Rating:
5.0

Customer did not leave a comment.

Chad L. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

I would have to say you nailed it.

Robert M. 
Rating:
5.0

Nothing! This experience was great. Fast in fast out

Jane M. 
Rating:
4.0

Customer did not leave a comment.

Charles D. 
Rating:
3.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Vern A. 
Rating:
3.0

The general manager, Ryan, was rude and unhelpful. However an employee named Jared was amazing and bent over backwards to be helpful and problem solve when the computer system for self-storage wasn’t working. He was apologetic for the behavior of his manager and did a great job smoothing things over with customers when his boss was rude and impatient with them. That kid deserves a raise.

ryan b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack C. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

The shifting on the automatic truck needed some repair work. It was clean and did the job but you had to "fiddle" with the shifter to get it to go into gear at times. Otherwise, no issues and it won't stop us from using uhaul again

Wade K. 
Rating:
1.0

Customer did not leave a comment.

Leeann M. 
Rating:
1.0

Customer did not leave a comment.

MACKENZIE SUE M. 
Rating:
4.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Everything was good!

JACOB JUNIOR K. 
Rating:
5.0

Customer did not leave a comment.

Ariel D. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

HILLARY T. 
Rating:
4.0

Do accurate reading of mileage

William M. 
Rating:
2.0

Listen I was charged for miles that I had to drive back to the facility for because the truck was not clean the guy cleaned it he was nice about it when I returned it I told them to take off 10 miles because the truck smell so bad I see why the windows was down and also we had to switch out my van reservation for the truck he put the wrong receipt in my paper it stated that the gas hand was on a half but it was on E so I had to put 20 in and they said they don't replace gas but I'm this case it should be cause I didn't make the mistake and they said the reason the truck smelled and was dirty was because it just came from the shop.I have pictures they didn't want to see that I will never give uhaul my business again and I was a returning customer this company was my go to and where people I send to this location but we will never come back sells will drop for this location

Nishalashae G. 
Rating:
2.0

Number of returned trucks formed a line blocking the main entrance making it difficult to get the truck in the parking lot. Since the line was already full, it wasn't clear where to leave the truck. It was also poorly lit for a night time drop off. App process for return was nice and efficient.

Jasonhamilton R. 
Rating:
3.0

Hire more staff

Eric S. 
Rating:
5.0

Things went well. I was very pleased at how quick the Customer Service Rep got me on the road.

Steven J. 
Rating:
4.0

Customer did not leave a comment.

Francisca G. 
Rating:
4.0

This was a smooth pickup and dropoff transaction. Well done!

Christian B. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

steven W. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

none

Jerry K. 
Rating:
5.0

Customer did not leave a comment.

ROXANNE B A. 
Rating:
5.0

Customer did not leave a comment.

Pat L. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Your agent here also confirmed that personal insurance typically covers UHaul rentals and that I could have called my agent on the spot. But it was Saturday morning when I picked up the truck, office is closed and I didn't have personal information in my phone. You should give your employee at this location a raise! Put more money in the pockets if your ground workers who are actually doing the work and serving customers like me, and a little less into bonuses for your upper management sitting in your offices and thinking of little ways to scam me out of $30!! I mean this! I am a CEO of my own global company that is working in over 30 countries and don't do this kind of thing. Thank you for considering both my request and recommendation. Doug Seebeck

Douglas S. 
Rating:
3.0

I was not able to pick up my first reservation, how do I get my $50?

Nicholas R. 
Rating:
4.0

Customer did not leave a comment.

Madia A. 
Rating:
5.0

Outstanding experience! Thank you for having the truck size we needed on such short notice.

Scott H. 
Rating:
4.0

Not to be wait services for long time.

JEAN-PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
5.0

Customer did not leave a comment.

Francisco A. 
Rating:
5.0

Customer did not leave a comment.

Sandra A. 
Rating:
4.0

Customer did not leave a comment.

Stanley A. 
Rating:
5.0

Customer did not leave a comment.

Mike T. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
4.0

Customer did not leave a comment.

Amy N. 
Rating:
4.0

More customer service reps to move line along, but that's not a deal beaker.

Robertlee R. 
Rating:
2.0

The gentleman who helped us was friendly and overworked. I needed to wait about twenty minutes to be helped.

Nicholas O. 
Rating:
5.0

Customer did not leave a comment.

crystal N. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
1.0

I wanted a big truck because I was going to move heavy stuff and I really needed the ramp. But we couldn't be able to use it because it was stuck. We had to carry everything ourselves. They should inspect the trucks before renting them.

Blancaesthela O. 
Rating:
2.0

I used my truck to move a close family member to their hospice home since they found out they are sick and have less than six months to live. When I returned my truck, i stopped under the awning and read the sign that said to wait for an employee during open hours. I waited for eight or nine minutes, and as I was in a hurry to get back to tasks concerning my sick family member, I read some more of the sign to see what else I could do to get it done more quickly. The sign seemed to say I could use the mobile app to complete the return, so I started to do that. When the app instructed me to park the truck and take a picture for "the next family to find it easily," I think I misunderstood where I was supposed to park, probably because I misread the either sign or the app or both. I parked it in what appeared to be staging area with numbered spaces on the asphalt. As I finished uploading the picture, the u-haul associate came out and over to me, and said, "I'll take the keys and finish up since you didn't park it where the sign said to." I said, "Oh my bad. I think I might have gotten confused between what the sign and the app said, and messed it up." He said, "Yeah, well, the sign says to park it over there." I said, "Right, that's why I'm saying sorry, because I've got a lot going on in my head right now, and I think I made a mistake." He said, "I don't care. The sign says where to park it." I said loudly, "Look man, maybe don't be so pissy. I've got a lot going on in my head, because I've got someone in my family who is dying right now, "I don't give a FUCK!" he said. Then we got in a shouting/cussing match. I ended up going into the store to angrily inform the other uhaul employee what had transpired. When I finally sat down in the car, i broke down and cried. he made a stressful enough time in my life a whole hell of a lot more painful, because I had a difficult time sifting through two different sets of directions and I parked a truck in the wrong spot.

Matthew M. 
Rating:
5.0

Outstanding

Robert C. 
Rating:
5.0

Just dropped off here, but was very efficient and personnel were helpful.

Justin B. 
Rating:
1.0

I was way overcharged and this unacceptable! Never use this location

James G. 
Rating:
4.0

Customer did not leave a comment.

Geoffrey E. 
Rating:
4.0

Bunch of magazines and dried flowers left in trailer

Michaelwilliam J. 
Rating:
5.0

Customer did not leave a comment.

Brenda Z. 
Rating:
2.0

Customer did not leave a comment.

Antwan B.  |  First Impressions 
Rating:
2.0

I only need until for 2 weeks, and when I went to cancel the man said ok, then I got a bill, call uhaul and they said the would email management. I asked for a copy and was told it was an inter office email so I could not get one. fast forward 30 days and another invoice! I took it back into the store and I hope that it has been cancelled correctly. Ugh. Not really expecting to refer people there... it is even very close to home.

Ann M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian b.  |  Overall Experience 
Rating:
1.0

The check in process was fine. After getting a flat 9 mins from our location we had to wait 5 hours for roadside assistance because not only did it take almost an hour to just get a hold of someone they got our location wrong sent after waiting 2.5 hours then had to wait another hour for a guy when the job took less then 5 mins to fix. The office was poorly staffed and the assistance line was overwhelmed and understaffed.

Dustin W.  |  First Impressions 
Rating:
2.0

It took a long time to access my belongings towed while in hospital. Uhaul put my stuff in storage and then charged me for it instead of allowing me to retrieve my belongings. My relationship w Uhaul sucked.

valerie b.  |  Overall Experience 
Rating:
1.0

Every time I have to go to my storage I have to have someone open it for me because when I put my code in it says access denied.

Antionette L.  |  Online Move In 
Rating:
1.0

When I first got the storage I purchased a lock and it was not given to me. Had to go to the dollar store and get one. The only helpful people there was were the regular workers and the guy asst mgr

Lydia T.  |  Overall Experience 
Rating:
5.0

The play is and everything else was perfect thank you for your service and hospitali

jodell B.  |  Overall Experience 
Rating:
5.0

No additional comments

ryan w.  |  Overall Experience 
Rating:
5.0

If you are looking for an excellent place look no further and visit this awesome location!!!

Shaun h.  |  Overall Experience 
Rating:
5.0

Customer service was phenomenal .The staff Was very helpful step by step instructions. Will be returning soon. Thank you so much.

Renita N.  |  First Impressions 
Rating:
1.0

The storage facility was supposed to be securely locked indoors, but for months if you turned the handle to the security door upwards it would open without the key card. I reported this several times.

Carter M.  |  Overall Experience 
Rating:
1.0

Staff at the Burlingame facility were very unprofessional. They were not welcoming and not interested in providing quality service. Customers kept getting passed around. Camera in storage faced wall.

Alan C.  |  First Impressions 
Rating:
1.0

I was lie to from the 8 hundred number for the uhaul reservation lady said that I would have a storge place XL I asked for when I got there it was not one available, so I had to wait four days, it

mildred t.  |  Overall Experience 
Rating:
2.0

The storage units on line aren’t even the way the units truly are in person‼️‼️ And I was told I HAD to purchase a U-Haul lock. This will be my first and last time renting anything U-Haul.

Ramona D.  |  First Impressions 
Rating:
1.0

Not only did they need to on storage so when I drive for 13 hours to unload, I could not! Forcing me to leave the 20' truck and trailer. The cell to call if I has a problem this will not allow me to

Brenda R.  |  Overall Experience 
Rating:
5.0

No comment

Charles F.  |  Overall Experience 
Rating:
5.0

Uhal provided excellent service to me as a customer at the Burlington street location in Wyoming Michigan.

Alfreda L.  |  Overall Experience 
Rating:
1.0

Did not use

Mike R.  |  Reservation 
Rating:
5.0

I found it to be A great place too Store my belonging Just all aaaaaaa God bless every body That work their christa Was super she should Area manger

jeff f.  |  Overall Experience 
No reviews have been submitted for this location.

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