Customer Reviews for U-Haul Moving & Storage at Burlingame

6336 reviews

2720 Burlingame Ave SW   Wyoming, MI 49509
(N Of 28th St)

(616) 538-8020

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(616) 538-8020

2720 Burlingame Ave SW
Wyoming, MI 49509
(N Of 28th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent service Dominique was very helpful and professional and knowledgeable.Overall experience was above grade.

Christopher D. 
Rating:
5.0

Great experience with this location.

Jim B. 
Rating:
3.0

This company is worthless to rent from

Christopher H. 
Rating:
5.0

Have a vending machine available! We all came running on the go and that will be very helpful. In the serious note, nothing we are so happy and thankful with all the staff at that location.

Gabriela D. 
Rating:
5.0

The person working Sunday morning by himself was efficient and nice.

Jeffrey S. 
Rating:
4.0

It would be nice if they would acknowledge you when you are standing.at the counter and people are walking around. Also when we got into the vehicle and looked around we found the previous renters paperwork and phone. Don't they check these vehicles when they are dropped off?

Robyn F. 
Rating:
5.0

Customer did not leave a comment.

Mack C. 
Rating:
5.0

Customer did not leave a comment.

Juan P. 
Rating:
1.0

I rented a truck and auto transport trailer. I got a call saying no trailer was available so I kept just the truck. I was not aware the trailer hitches only work with uhaul trailers. I returned the truck and the workers were not helpful at all. They offered no solution. Poor service

Leslie P. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
2.0

The location was fine, but they updated my u-haul size without calling me or contacting me, and I had to pay $200 extra dollars when I came to pick up the vehicle

Stephanie P. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
3.0

The online system was flawed. Had to track down employee to get keys. They truck had left over boxes and trash along with receipt from previous renter. I was told I did not have to fill the gas tank to previously level and then was charged for 8 gallons of gas when I drove 18 total miles.

Brent K. 
Rating:
4.0

The personnel were friendly and quick. Overall a pleasant transaction. The only downside is that they are a little tight on space making it somewhat difficult to get in and out.

Greg P. 
Rating:
5.0

Super nice, new interior & ran perfect. Very friendly also.

Andrew S. 
Rating:
3.0

Although the service was good there was only one person helping customers. I got double charged for equipment I didn't buy and waited a while to simply pick up my trailer due to one person shop

Jorshua A. 
Rating:
3.0

You need more personnel!!! The wait time to checkin was rediculus

Fred K. 
Rating:
3.0

Customer did not leave a comment.

Oswaldo M. 
Rating:
2.0

Very slow customer service, and. Not enough room to park, need more people working here I definitely won't rent from this location anymore

Ty A. 
Rating:
5.0

Uhaul caused a lot of stress before pickup. When booking I made it extremely clear to agent that I was only flying to pickup location if equipment was available. It was made very clear verbally by the agent that the equipment I wanted was not currently available but was reassured multiple times that something would be be available even if it wasn't what I wanted. After booking flights I got a call from Uhaul telling me there was no guarantee of any equipment being available. In the end where I picked up the truck there were so many trucks that it seems that there was never an issue with availability at all and all the stress was for nothing. If there is no guantee equipment will be available even if it is a substitute model do not guarantee there will be! In my case everything worked out but if it hadn't I would have been out thousands of dollars and a weeks worth of vacation for nothing.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Kyrstan F. 
Rating:
3.0

make sure that the person checking out the truck remove all the rental equipment before the next person rent the truck. i was charge for rental equipment i did not ask for,

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jamelle P. 
Rating:
5.0

Customer did not leave a comment.

Cavon H. 
Rating:
1.0

There was only one employee working and even though he was doing his best, I stood in line for an hour.

Curt B. 
Rating:
5.0

Customer did not leave a comment.

Shire A. 
Rating:
5.0

Customer did not leave a comment.

Samuel L. 
Rating:
1.0

Customer did not leave a comment.

Rachel L. 
Rating:
3.0

Every truck I have gotten there have been on their last legs. Making them very difficult to drive and feeling like something could go wrong at any moment. I know it's a truck share program but just have had no truck that have had fewer than 160 thousand miles and one was ove 200 at your location.

Ian H. 
Rating:
5.0

Customer did not leave a comment.

DANIA MAE P. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Richard D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Juan P. 
Rating:
5.0

Fast, easy, professional

Michael W. 
Rating:
5.0

Pete Dunn is excellent. The best customer service I've had anywhere, ever.

Beryl G. 
Rating:
5.0

It was a little confusing using the app for drop off because this location had a place to return the truck. I interacted with a person and the app and it wasn't completely in sync.

Bradley S. 
Rating:
4.0

10 Foot truck I used was in rough shape. Door on driver side was falling apart. The suggestion was to get the 10 foot truck because it could fit a 1 bedroom apartment. This was not the case, had to take two trips. Nearly did not meet the time I was given the hired movers because of this.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
5.0

Customer Service at front desk was great. Everybody was really friendly. Pick up was ready. Easy in and out. A+

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

joi W. 
Rating:
3.0

Customer did not leave a comment.

JULIE ELIZABETH K. 
Rating:
5.0

Customer did not leave a comment.

Shirley H. 
Rating:
4.0

Friendly and helpful staff--keep it up! The truck was pretty dirty on the front end. It would have been nicer to have at least the windshield washed---but I totally get it and have no problem with the condition of the vehicle. Nice job to the Burlingame team!

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Benjila G.  |  Overall Experience 
Rating:
5.0

Very friendly and nice service.

KELLY JAMES S. 
Rating:
4.0

Do not live near here.

DAVID MICHAEL Z. 
Rating:
2.0

Customer service was terrible, either new employees or better training is needed. From the initial phone call from the rep, down to returning the keys, I felt as if I was inconveniencing them (even though I was the paying customer). Will actively look for another moving truck company next time I move.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

One worker (the one helping me) told me the customers from the night before were “all a bunch of retards” because they dropped off the trucks and blocked the entrance. I have a nephew that is special needs and to think there are ignorant people out there that are using the word “retard” is repulsive. One worker was moving a truck and hopped a curb and definitely not on accident. He and the other worker were laughing about it. The truck was beyond FILTHY. I cleaned the steering wheel with three Clorox wipes and it was black each time. The inside and outside of the windshield clearly hadn't been cleaned in a very long time. When the sun shined on it, I wasn't even able to see through it. This is an absolute safety hazard!!!!! When coming to a stop the truck was clearly having problems changing gears and was terrifying to drive. I am beyond disgusted with how disgusting the truck was. The fact that I gave this location my business and actually paid for a truck that ran like crap and obviously hadn't been cleaned infuriates me. NEVER EVER AGAIN will I be returning to this location.

Pattilynn C. 
Rating:
5.0

Customer did not leave a comment.

Jarl B. 
Rating:
5.0

Customer did not leave a comment.

Leah Y. 
Rating:
5.0

Always go to this one. Great service

Bruce L. 
Rating:
4.0

The drop off time was very confusing. I was told 5 pm then it was changed to 4 which I accepted. Then after truck was picked up I got a text that drop off time was 2. Which was not going to work. I also returned truck with 1/2 tank of gas and got no bill credit.

Kim P. 
Rating:
4.0

The trailer I rented had a pieces of glass and other debri left behind

Ty A. 
Rating:
4.0

This was the 3rd location we were sent to for a reservation that was unable to be fulfilled. The first trailer they connected us to had mud spattered all over the front and bald mismatching tires. The light connection was temperamental. Asked for a different trailer, the other trailer worked well. While the experience was overall bad (12 pickup turned into 2:30 pickup putting us behind in our moving). No 50 dollar uhaul guarantee dispersed.

Stephen K. 
Rating:
5.0

Good customer service. Timely

Steve G. 
Rating:
5.0

Everything was great

Lessie W. 
Rating:
1.0

I will never use uhaul again. All I had was a bad experience with them. I booked my truck online over a week before I needed it. I called once to do it the first time and then called and changed the date to an earlier time and the person I talked to assured me that I would have what I needed on the date I needed. However the night before my move. They called me and told me they did not have a truck the size I needed in the place I needed it. By that time I had zero time to find a different truck company. I had already planned the entire day and did not have time to go to another uhaul place. Which is what they asked me to do. An hour drive out of my way actually. When the move I was making was already taking me over and hour to get to after that. I made it clear I was not happy and they just kept giving me the same answer. This company does not care. Does not fulfill you're needs. Cannot even give you the things you requested over a weeks time before. I don't care if it says in the fine print that they will call to let you know. One is available. That is not okay. Do not have the option to book something if it isn't booked. Do not tell give someone less that 24 hrs notice that they will not have what they booked over a week again. Also I never received the dolly I PAID for. So that was also no help. Screw this company. It will only be getting bad reviews from me.

William M. 
Rating:
4.0

lack of adequate staffing is always an issue.

Matthew W. 
Rating:
4.0

At both locations, the staff seemed frustrated with how the computer system manages rentals. It took a lot longer than expected to check out and check back in the equipment

Tony D. 
Rating:
5.0

The service was very good and no problems at all with the equipment. Very good overall experience.

Tony D. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINA G. 
Rating:
1.0

The people were great, however the trailer was an absolute disaster. The door failed to function properly twice. Roadside assistance was able to help, but the problem caused hours in delays and huge inconvenience.

David D. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Nothing everything was great

Trinidad M. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer service was wonderful!

Denise G. 
Rating:
5.0

The young man that helped me was extremely helpful & courteous. His professionalism & friendliness turned a stressful day around

Juan H. 
Rating:
1.0

Arriving to pick up the 15ft box truck, I waited in line for 20min. Not a big deal as I noticed only 1 person is working(and he said he didn't have any help), maybe somebody was out back but this guy was busting his butt to get ppl taken care of, or so I thought. I finally make it to the counter only to find out they don't have my truck. Ok fine. I asked what other options are available and he said nothing and he can't help. Whoa!! I walked outside and got on the website, and a pickup truck had the $50 reservation guarantee so I reserved it. I walked back in and the guy gave a huge disappointing sigh. I brushed it off and I waited in line again and got to the counter. He asked if I found something and said yes I did, I reserved a pick up truck. He told me not available. I told him I watched the girl in front of me drop off the keys. He argued, nope not available. I said fine then a van will work as there is literally 3 vans outside. He argued some more. I told him I needed something or the $50 reservation guarantee. He literally told me, “I'll be upfront, I'm not going to clean it so YOU can have it.” My mind was blown!!!! So I'm staying polite and optimistic, and said I'll take it dirty-that's how bad I need it!! He argued and I told him I'll wait for him to help the 2 other ppl still standing there waiting for him to assist in bringing their trucks/trailers around-not a problem as I really need a truck or a van, period. He went and helped those folks. Standing at the counter for another 10 min waiting, a few more ppl showed up, meanwhile, the phones were ringing off the hook and nobody else was there. Then finally another worker showed up for their shift and helped the lady behind me first…what the heck?? Ok no problem, I'll wait. Then another worker showed up and got on the other computer and helped the next guy behind me. Whoa!! What's going on here? Finally, after the the worker was done helping the first lady behind me, I walked over to his counter and told him I had a reservation for a pickup truck but the guy that was helping me said, maybe a van but he never came back. So this guy rang me up, it was $25 more than the reservation showed but I didn't say anything cuz I needed something! Such a hassle for no reason b/c the very first worker went and cleaned the truck that I reserved, that's why he never returned… Short staffed and the staff that was there was more concerned about hitting on the girls coming in the store making it an uncomfortable environment. It was an all around strange encounter. Dropping off the truck, my buddy was waiting in his car in a parking spot and was told he can't wait there, so he moved to a different parking spot. Same worker came and told him he's not allowed to park and wait for me to drop off the keys so he had to move again…my brother worked there before the military and said there isn't any training and it's always the “General Manager” fault b/c most employees had to learn as they went. If they had competent managers that could lead and train, this place would run a heck of a lot smoother but the managers don't work just bark orders b/c they don't know the industry or just don't care and it's typically the latter!! So needless to say, employees mimic their leaders and surroundings!

William L. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
2.0

When I arrived there was no one at the counter and multiple people in line. I asked if any employees were here and one other customer said "Yes they are out-back helping other customers but I've been waiting for over 30 minutes. I tried to use the on-line check-in but gave up as it isn't very user-friendly. Finally after waiting myself for almost 30 minutes someone came and helped me. I understand the current challenges of hiring/staffing but this was very poor.

Gary S. 
Rating:
4.0

The two guys working there were efficient and helpful (also very knowledgeable & good on the computer/paperwork!) It was busy but they hustled!

Richard W. 
Rating:
3.0

Staff at this location were very friendly and helpful. It was apparent that they were short staffed resulting in long wait times. The trailer itself was not clean, very noticeable that it hadn't been swept out prior to renting.

Marie R. 
Rating:
3.0

When I returned the truck at 9pm as promised, I tried to check it in with the app and it would not recognize my location check in no matter what I tried! Because of that, you charged me for a whole extra day!! 😡

Amanda L. 
Rating:
5.0

Peter Dunn deserves a raise.

Sethjacob O. 
Rating:
5.0

Customer did not leave a comment.

Chase N. 
Rating:
5.0

Close the alpine ave location

MATTHEW CHARLES M. 
Rating:
4.0

Customer did not leave a comment.

TYLER Z. 
Rating:
4.0

Customer did not leave a comment.

STEVE W. 
Rating:
3.0

I did an after hours drop off. Accessing the drop off from my phone was not as described in the paperwork. I ended up on hold for 50 minutes after leaving the trailer at the location. Nancy was the person that finally took my call. She did apologize for the delay and was very helpful. The long hold was disappointing.

JON HOWELL M. 
Rating:
3.0

.

John H. 
Rating:
5.0

Please put the drop off by the back where you drop off the vehicles. Safer for women. Scary to be there alone at night and have to walk all the way around the building.

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

TEDD STANLEY L. 
Rating:
4.0

Please describe the return process in more detail in advance. Had to return to store to check out

George P. 
Rating:
5.0

Customer did not leave a comment.

Ruth R. 
Rating:
5.0

N/A

Monica L. 
Rating:
1.0

why did i get charged an addition day when i only had the trailer for less then 5 hours, when i arrived the guy unhooked the trailer and said i was good to go

PAUL STEFAN M. 
Rating:
5.0

Customer did not leave a comment.

DENISE LYNN W. 
Rating:
2.0

Customer did not leave a comment.

Remal M. 
Rating:
5.0

Customer did not leave a comment.

Chandra D. 
Rating:
5.0

The manager at this location is Ryan Miller. He is awesome! Very helpful, knowledgeable. The only issue I had was how you contacted us just before the rental. Your email stated a phone call would be received after 6pm the night before. That never happened!

Paul Y. 
Rating:
2.0

Pick up location got changed without notifying me, when I went to the new location they didn't have the trailer I paid for... would not recommend.

Collin W. 
Rating:
5.0

Easy drop off during business hours.

Andrew W. 
Rating:
5.0

Nothing

Douglas W. 
Rating:
1.0

The location was fine and extremely efficient. But my experience with uhaul was extraordinarily poor and rotten. I had to drive an hour out of the way to get this truck which cost me a whole bunch of gas and time if I could rent with a different company I definitely would try.

Yaakov E. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

TARSHA K.  |  Overall Experience 
Rating:
3.0

I know everyone has bad days. The general manager and another employee acted as though I was inconviencing them.

Gregory V. 
Rating:
3.0

Long lines and generally poor service

COREY ALAN M. 
Rating:
4.0

Drop off was fast & easy!

Ryan R. 
Rating:
4.0

Customer did not leave a comment.

jenna A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eunice C.  |  First Impressions 
Rating:
3.0

The general manager, Ryan, was rude and unhelpful. However an employee named Jared was amazing and bent over backwards to be helpful and problem solve when the computer system for self-storage wasn’t working. He was apologetic for the behavior of his manager and did a great job smoothing things over with customers when his boss was rude and impatient with them. That kid deserves a raise.

ryan b.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Antwan B.  |  First Impressions 
Rating:
2.0

I only need until for 2 weeks, and when I went to cancel the man said ok, then I got a bill, call uhaul and they said the would email management. I asked for a copy and was told it was an inter office email so I could not get one. fast forward 30 days and another invoice! I took it back into the store and I hope that it has been cancelled correctly. Ugh. Not really expecting to refer people there... it is even very close to home.

Ann M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian b.  |  Overall Experience 
Rating:
1.0

The check in process was fine. After getting a flat 9 mins from our location we had to wait 5 hours for roadside assistance because not only did it take almost an hour to just get a hold of someone they got our location wrong sent after waiting 2.5 hours then had to wait another hour for a guy when the job took less then 5 mins to fix. The office was poorly staffed and the assistance line was overwhelmed and understaffed.

Dustin W.  |  First Impressions 
Rating:
1.0

Every time I have to go to my storage I have to have someone open it for me because when I put my code in it says access denied.

Antionette L.  |  Online Move In 
No reviews have been submitted for this location.

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