Customer Reviews for U-Haul Moving & Storage at Burnet Rd & Hwy 183 S

The track was very bad performing... Engine light was on after few miles. Very hard to drive on evening time because of bad unfocused headlights Regarding the bill we been charged an extra $ 75 for lost key not true! We rented the track for a full day and used it for few hours and returned at the location We did not drop the key because nobody told us where to drop it and on the contract everything is specified but nothing about key drop box The key was returned next day at about 11:00 am They have the key but still charged a $ 75.... They should specify on the contract about Key drop box! not charging the customers extra money We returned the track about 6 hours before the maximum allowable Wen we return the key the truck was gone that give the company to make more money.... The manager in charge didn't display any customer understanding I bring this information to your attention in an effort to help the company for future problems like this by stating on the contract about the key drop box

Everyone was really nice and helpful!

The staff was friendly and very helpful.

friendly staff

it was very dusty and upstairs where my storage unit was super hot. It doesn't have elevator nor ramps to get upstairs which made it super hard to get things in and out very hard.

The first location was awful, I had a terrible experience with a rude employee. Then I called U-Haul and they routed me to the Burnet location, a far better experience with very friendly staff.

Phone support for U-Haul App issues is abysmal. No one could answer my questions; one rep connected me with internal tech support, but they were aghast that a Customer had bothered them... and they knew nothing about he App. I am still awaiting a call back for an App fail... UHaul thumbprint logon is not working on my Android, but works perfectly for ALL OTHER APPs. Huge frustration that no one is able to help customers with App issues.

Everything was covered, so nothing to add.

Receiver hitch lock purchased didn't fit.

Great employees. This location very busy at times. Need a "floater" to help out when extremely busy.

Sales rep did not communicate with me that equipment had to be returned by 3 pm same day I rented which I rented it for full day. Then I received the bill stating 2 days carge. Likely the lady I spoke today fixed it, but I don't like these kind of unprofessional unethical works behavior at all! Again thanks the lady corrected the bill for me this morning!

Everything was perfect until they hit you with a $25 cleaning fee when you drop the truck off. Be sure to budget an extra $25 when they quote you the price.

Great location, friendly staff, fast service

Fast efficient service.

I think you've done it already.... Regards

Let them know that they must return the blankets or be charged for them. They are only rentals.

They called me left a message accusing me of not dropping off the key. When i called back they said - oh we found it in the drop box ....!!! they hadn't called to say they found it exactly as placed. Then she wanted me to talk to the manager who accused me of scraping the truck - i did not and i had purchased the insurance !!!' usually this location is great but the manager is terrible in my opinion.

Out standing customer service and the equipment was top of the line. Thank you

This location and team always provide superior service. If I could sum the team up in one word. That word would be "Relentless"

Excellent service!!

The trailer had obviously been damaged by a prior customer, but the damage was not repaired. Customers should not have to take pictures of previous damage to prove, if the question arises, that the damage was present when rented. Fix equipment before renting again. All of the representatives at this location were professional, knowledgeable, and helpful. This location has a wide variety of rentals available as well as additional products one might need when moving. Making a reservation on line was easy and speeds up the process of picking up rental equipment.

Love this team. They're always super friendly and very helpful.

Exelent customer service, definitely recommended.

Tried to use app to check and couldn't put in correct fuel level thankfully an employee was still there and was kind enough to check unit in on your system

I returned 12 blankets, folded, and in the trailer. Employee unhitched trailer, said I was “good to go”. Location then charged me for 12 missing blankets. I called them 2 days ago to correct them and still haven't seen a credit on my card. I will protest this charge and not pay it.

No! Norton (spelling?) manager was amazing! Even aired up the tired prior to my leaving the store. Daniel was also fantastic-quick and professional is what I'd describe your team! Gary Ledbetter would be proud! Love this location and the people in it! ;0)

make sure all of the trailer lights are working, three out of four running lights did not work at night also the chains dragged on the ground when the trailer was full so they were set too low

no suggestions for improvement. the staff member on dropoff was really nice and helpful. Great experience!

Not enough employees to man the foot traffic. The line was long both times I thought the store. Witnessed multiple people drop what they had and leave do to the slow service.

Moving is stressful but my experience with uhaul was the worst. They made so many mistakes and still do! It’s ridiculous.

All staff people were very friendly

Stella was very courteous and professional. A pleasure doing business with her.

Motivationally-challenged employee without Uhaul shirt, had to take a 10 minute break when I dropped off truck, before checking me in. So drop off took awhile. Luckily I was the only customer there.

Everything was fine. The only surprise I had was that they charged me one extra day. I was not expecting such charge because I read that I needed to return the truck on 9/16/20, which I did at 11:50 AM. It looks like I had to returned it at 9:30 AM. Beside that, everything was perfect, good service, clean truck.

sucked

Charge me too much.. uninformed additional costs I want my money back

Great experience. I enjoy traveling using your equipment.

Excellent service.

Norvell helped the whole way through. I could not have asked for a more understanding and patient person to help me with my moving and storage needs. Thank You

Visiting the area to help our daughter move into her condo. We travelled from Va and hired PackRat to deliver a pod to her new place on Tuesday and they failed; stating a scheduling issue and couldn't deliver the pod (14 miles) until Saturday. U-Haul to the rescue. I rented a van and after 2 short trips, we emptied the pod AT PackRat and got our daughter settled in. We're heading back to Virginia on time - thanks to UHaul.

Excellent experience. I always use U-haul.

I waited in line for 45 minutes which should have taken less than 2 minutes. No sense of urgency was shown at all. The truck reeked like smoke.

Good service

Very easy check in!

roaches in the second floor and staff had no interest at addressing that roach infestation

More availability in 15-25 foot sizes

The staff here are super friendly and helpful, and the manager, Mr. Eutsey, really was very accommodating. They helped my move-in go as smooth as possible. Thanks!

I would recommend that you offer some type of guarantee that the truck being rented is actually going to be available at the time of the reservation. Specially if the reservation is going out of town. The only reason I'm recommending your company is because of the customer service I received from Lisa Mitchell and Mr Norvell over at the stores in Research Blvd and Burnet Rd

Nothing, this location is the best.

Great staff

On my Saturday pick up it took an hour to check in with only one person behind the counter until a second person came after about 45 min of waiting. The gentleman behind the counter was excellent it wasn't his fault. When the second counter person came it helped. Both people were very professional.

I was told everything was the same with a weekend 1 direction move. I wasn't given blankets or a dolly and ended up paying more. I was extremely disappointed with this experience. I was lied to and Ultimately ended up paying more than I had to because I was lied to. Will look at other companies on my next move

So much better than customer service we did not receive at location by UT!

Very friendly staff

I’d recommend using a U-Haul place away from the university and this one is just far enough away to avoid the year moving craziness for the students moving in.

I believe the young mans name was Mason who checked me in. He was very courteous and helpful, went as far as to switch me to a unit closer to the stairs so I wouldn’t have to move my things as far! He also has a great memory!

The staff was helpful and assisted with unloading via their forklift.

Great Staff

Good rates and options

Norvell was very friendly and helpful.

They didn't understand about the financial problems people are having during this pandemic. They really didn't care. I moved my stuff out of storage and they didn't even give me a pro rate price for 1/2 a month which is very unprofessional

The store mánager Sean are a phenomenal group of professional, highly recommend all there services

Super friendly staff, very helpful both times I've been in so far. It makes a difference having good customer service at a place I will be returning back to for some time to come!

Mr. McMullen (Gm) and Mason CSR, and Black young girl CSR was excellent //. and very helpful....Best in Austin....

Sean and his team are always great. This is my third time as a client.

The welcome was great. The staff was very knowledgeable in assisting me.

Exceptional service! Simone is AMAZING!

Knowledgeable and helpful staff.

The computer time really slowed down the process. The older hand written records were faster. ;-)

10/10 Only issue is lack of elevator which made for some creative carrying when I first brought my storage in, but by no fault of their own. Definitely would recommend

I was 100% pleased with this U-Haul business. The manager and staff were wonderfully helpful and friendly. It is a well-run operation with expertise for all your storage and moving needs. GREAT PEOPLE

Every staff member is professional, friendly and helpful. I was almost sorry i cleaned out my storage room because I enjoy visiting the property! Special thanks to Simone.

large slide door never really appeared to be open when i came during regular hours. I paid extra for after hours access and did not expect them to open then.

Great service

Very friendly and great service!

Would definitely rent a U-Box for my next move.

A smooth and pleasant experience!

They made it very easy throughout process.

Beware this location will take your payment out of your account without your permission.

All staff was very helpful and friendly

My only concern was the fact that there is no elevator it was a little difficult to bring the stuff up to the second floor.

The whole Staff at this location is superior!! Their help and professionalism during my stressful days was extremely appreciated!! Sincerely, Michael Jackson

Courtney was efficient, knowledgeabe and polire. Thx !

Thank you.

Very old facility. Interior storage unit hallways were tight and difficult to get anything of size in to the unit. Staff was extremely helpful and friendly though.

Everything was great until I had 3 large boxes full of mouse droppings and things chewed upon of which there was no food stored in the storage room . Such an awful feeling not to know what was clean!

The staff were helpful, but the storage unit facility was not cool, the temperature read 94 degrees, but the thermostat was set to 72. Had to find another location that was really climate controlled

it was great

Had a run in with one of the shop guys . There are no signs for employee parking and storage parking. It was handled by the it was very nice. The storage room always seemed warmer than they said.

I finally cleaned out and gave up the storage unit that my mother had for years. The staff was always nice and the place was safe and secure. I rented a truck and that was easy too. Thanks!

*Mice and bugs in controlled climate unit. *Comment-UHaul might consider reimbursing prorated rental rate in at least weekly increments, esp if unit rented and receiving "double" rental rate!