Customer Reviews for U-Haul Moving & Storage at Burnet Rd & Hwy 183 S
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Burnet Rd & Hwy 183 S
Gaius J. on
This location is super amazing and the price is fair.
Brad B. on
I had a one-way rental from Dallas to Austin and returned the trailer one day early but there was no refund. Seemed like there should be at least some type of refund for not using the full time.
Dianna W. on
really nice people and good service.
Sanford S. on
Even after making a reservation I had to wait over 30m.
Jose C. on
There wasn’t anything that could have been better.
Andrea L. on
8am return time? That's a bit ridiculous
Larry P. on
customer service... staff appeared disorganized.. unconcerned when asked for them to check damage and was told they don't do that ...it"s on the ap!! Not at all customer oriented.. only concerned with doing as little as possible.. Sean the mgr. was off this day... Sean HAS ALWAYS BEEN FANTASTIC AND DOES A FANTASTIC JOB!!
Michael B. on
The appliance dolly I rented was a bit old and the wheels worn down
Esther S. on
Maybe next time, you're employees shouldn't try to befriend their customers on Facebook. This is highly unprofessional and Perry from the Burnet location should have better judgment to not memorize a customers name to stalk them on social media. I honestly hope someone from the company reaches out and apologizes for this terrible experience.
David D. on
Very friendly and helpful - did all possible to ensure we would not have any issues on our trip.
DAVID G. on
Best customer experience possible
Esteban M. on
Nothing, very easy and simple buying experience.
jeffrey r. on
Friendly knowledgeable staff
Robert K. on
When I rented the truck, I told them I would be back around 7pm or so & was told that would be Cool & would only pay for 3 days... Dropped it off around 8PM & got billed for an entire extra day.. I rent from that location a few times a year & that has not happened before..
Gale P. on
Good customer service; easy pickup and drop off
bart B. on
The general manager Sean and the young woman who work the front counter are always very happy and very helpful. You can tell that customer service is important to both of them. Every time I rent equipment with the U-Haul on Burnet Road Austin Texas I Come Away happy
Brandy H. on
Great customer service, very pleasant people working in the office! We were in and out with no problems!
Tyler R. on
The U-haul at 11320 Hwy 620 N, Austin, TX 78726 was fantastic and the place I dropped the truck off was fantastic as well.
Dustin S. on
Great service and a great experience. I'll use them again.
Larry O. on
20ft truck dome light did not work. Had to load in the dark.
tami s. on
Very helpful in getting our car tow unhooked. NIce!!
GLORIA N. on
Great, efficient, professional, knowledgeable, friendly service!!
Greg S. on
Yes, they were amazing!! I will tell everyone that is needing U-Haul Services this is the place to go for sure!!!
Jordan A. on
Very fast and easy drop off! Super helpful staff!
Robert D. on
Went well, quite a wait though.
Thomas T. on
Vehicle trailer axle failed in route. Roadside assistance estimate was 1 1/2 hours without replacement equipment. I had to offload the vehicle from the trailer and have my elderly father drive the Uhaul truck I was driving while I drove the car which was on the trailer the remaining duration of the trip - otherwise I was not going to make it to the destination in time to make my closing appointment on the home we moved into. The failure took place on highway 114, twenty miles south of Gunnison on a very dangerous road with no shoulder and steep drop-offs. After speaking with four individuals with Uhaul (roadside assistance, drop off location, reservation customer service, another customer service rep (William Garza)) ... I still am being charged full price for faulty equipment. I have received a voice mail from Shawn asking me to call back to discuss, which I returned and left a message. I do not understand why this is so difficult. I rented equipment that broke down and left me in a dangerous situation with great inconvenience. Nothing has been done to remediate the fact that I paid for equipment that failed. You owe me ~$380.
Peter B. on
Very accommodating and pleasant to work with
James C. on
All was as expected.
benny j. on
the lady who checked me out was rude and absolutely unaccommodating and it appears she lied to me. I was told the furniture pads i paid for were not in the back of the truck as promised......the entire experience with U-Haul in Austin was a nightmare......I asked foe the manager but he never came out or spoke to me ......never again!!!
Tyler G. on
Though the service was very excellent, with the mechanic being extremely helpful and the cashier being exceptionally kind, the trailer itself ended up being VERY FAULTY AND DANGEROUS. On a cross country trip, we were given a trailer that essentially fell apart on the drive. The right tire, rim, and EVEN THE BEARING flew off the trailer while going along normally, nearly hitting my wife’s car and flying into the woods. Left with only the rod sticking out, we waited 3 hours on the side of the busy highway in 90 degree heat for it to get fixed by roadside. While the folks on the hotline (talked to 3 different for some reason) and the local mechanics were helpful, it’s clear there was a lack of communication internally. This lack of communication is what allows things like this to happen (the folks at the drop-off location had no idea this had happened) and for resolutions to be so slow and dangerous (the mechanics didn’t have any clue what they were coming to fix even though I’d sent pictures and given a detailed description). Clearly, a refund is in order, but more importantly, changes in policy around maintenance, selection (make sure to give the best to cross country drivers), and communication are crucial. While the workers were all doing their best, the system and company is clearly not setting them up to be their best selves, putting renters, other drivers, and human lives at risk.
Anubhav S. on
Trucks should provide a basic lock with them. I know, this request is anti corporate profit philosophy...but see, ur trucks are very basic with roll up windows and no cruise control either. Perhaps, u cud be a bit considerate. But otherwise, the experience was great! Thanks!
Mark N. on
Great service
Holly A. on
The online reservation site is clunky. It kept logging me out and apparently listed a wrong return time. Instore the person who helped me was very nice about fixing it and fortunately was able to still provide a vehicle. Also I have rented from UHaul often and do not recall a hold on my card previously. It was not made clear online (instore it was) when I made the reservation. It was not such a big deal but it could have been if I was on tight budget. What happened to the unlimited mileage in town option? It is really a nuisance to be counting every mile if you have to make a couple of trips. People should also be aware the vans only get 5 miles to a gallon. Otherwise the staff are very friendly and helpful at the Burnett Rd location, which has always been my experience with UHaul.
Zach N. on
Complete opposite experience the guy that helped me did everything he could to make my experience there as easy as possible after my long trip.
Andrew H. on
They listed my return date wrong and I was charged an incremental fee for "keeping it an extra day." This needs to be removed. I'm alerting my credit card.
Bradford W. on
Great experience.
Roger J. on
For the second year in a row, I was sent to one location to pick up my RV and was told I had to drive across town to another location to pick it up. Second time.
Terese F. on
Every staff member is professional, friendly and helpful. I was almost sorry i cleaned out my storage room because I enjoy visiting the property! Special thanks to Simone.
Matt R. on
I dont remember their names but they were all helpful and awesome! Love the burnet and 183 location.
Mercy N. on
I didn’t use the utility dolly and was charged for it anyways.
MARCO O. on
Give an accurate estimate/charge of the work involved and invoice the customer as such.
Ross S. on
Always receive great service. I've been doing business with them for years.
Gunasekaran R. on
Customer service was good.
Samantha P. on
The service guy that helped hook up the trailers went above and beyond to help get us set up.
Janet H. on
I have worked with the people that work there for over 10 years and I just love how efficient, professional and super friendly they have always been!
Thomas K. on
Dean took care of me. He got me out of there in no time and checked me back in quickly. Too hot to hang out. Hard working guy Dr. K
tracey k. on
Nothing
marc l. on
large slide door never really appeared to be open when i came during regular hours. I paid extra for after hours access and did not expect them to open then.
Jerry G. on
Very tentative. Was a great experience. Keep up the good work.
Shirley M. on
I received wonderful service! Thankyou.
Victor D. on
Friendly, efficient and professional.
kutalmis s. on
it is all good.. however, a little smiles here and there would not hurt! thanks
James H. on
The rear door to the van would not lock so was unable to store anything it in overnight. Not a big issue for me, but something you should get fixed. Also, the fuel tank was not full when I pick it up. I filled it completely upon return but more care in ensuring fuel level at pickup would be appreciated.
MANUEL S. on
Still waiting on a call from the Manager to look at the camera’s on site to see who damaged my vehicle when i left it on the location , the person that hit it did not leave a note, gentleman that helped me thinks he know’s who but will not confirm till they review the camera.
Kayla M. on
Please double check the mileage before submitting invoices. Hear your customers out as they explain when something is wrong. I'm out 3 times what I should have paid for at least 3 days because of error on your part. This is an expensive honest mistake.
PETER M. on
Awesome team and service! Great quality! I'm a returning customer to this location (and more of my friends) and we have been always super satisfied with the service we got here. The whole uhaul.com site was down, but I could still get my truck which was a bigger one for the same price! I did not have the time to re-fill with gas but the charging was way much better than I expected. These guys rock, thank you so much!
David L. on
I gave an Excellent rating due to the nice ladies in the store and also, this location is very convenient and well organized making our moving experience just a little bit easier. Although, the computers were really slow and they finally had to hand write our receipt. They offered us coffee while we waited and made sure we had cream and sugar. Very pleased with the service there!
andrea l. on
Would have liked to be able to drop off 9 foot van at a location closer to my storage unit.
Kay F. on
My Uhaul reservation was supposed to be at the Research Blvd location . I called 3 times to confirm ! After standing in line for 30 min at the location I had reserved , I was told no that I would have to go to Burnet Rd . Location . The Reaserch location was a big mess , there were 3 employees . 2 men & 1 woman . The female was the only one getting anything done & had a great attitude ! The two guys were lazy ,slow & rude . Once we got to the Burnet Rd store it was run much better & seemed to all work as a team ! All in all disappointed & took an hour to get our truck .
Michael D. on
Great customer service!
Michael D. on
Great customer service
Jeff N. on
The young man that checked me out was nice but gave me the wrong trailer under the wrong name even after I corrected him about the vehicle I was using to tow the trailer. I was then double billed for the rental. I also had to go back to get the furniture dolly that I had reserved but he failed to give me.
Melissa B. on
The U-Haul staff who assisted us were speedy, courteous, and ensured we had everything we needed prior to departure. The check-in experience from reserving the trailer online to dropping it off at another location was excellent.
Patsy P. on
We were early. Truck was ready so when I walked away from the service desk, it was right at the door! The young man who helped me was great, answering all our questions politely and with smiles! In fact the whole area seemed to enjoy working together! I have not had such great service at a U-Haul center so would gladly recommend them.
Iain P. on
Sean was excellent the whole way through my move.
Phyllis K. on
One of my guys left a wallet in the van. This location called and left a vm for me (I was out of the office until Tuesday, however). When I got it and reported it to my guy, he said they actually dropped it off to him. I'm blown away by how thoughtful that was. Thank you!
Wiley B. on
This is the third time I have used this U-Haul location. Each time has been an excellent experience. Equipment clean and well maintained. Pick up and drop off process efficient. Customer service excellent. Would recommend this U-Haul location without hesitation. WB
ROBERTO A. on
Started out rough with the first location calling the day before to let us know they would not be opening until 10:30am on our pickup day so we had to make arrangements with the North 183 location. When we arrived there.. they had no RV available unlike what we had been told by uhaul scheduling on the phone. They called the Burnet Road location before we drove to make sure one was available. It was and we picked it up with no additional problems.
James H. on
Great all around
TOM R. on
Very helpful and personable crews in pick up and return; clean, well maintained vehicle.
Alex F. on
I've used the online check-in service several times and appreciate everything about it, except two things: 1, skipping the line never really works. The clerk this time was attentive and cool about it, but I've had to have too many conversations with irritated people in line yelling at me for cutting, who sometimes have also used the online checkin service but weren't prompted to skip the line? Not sure what's going on there. and 2, having to re-submit my driver's license and headshot each time and have it go through the review process, even though none of that info has changed and I'm logged into my account, is tedious and stressful when I'm trying to get a truck quick. Granted, the whole process is reasonably fast, and the ability to rent a truck without notice is awesome, but that seems like an unnecessary pain point to me. Thanks for the service in general, I stan Uhaul hard, you do a great job
Fred G. on
The dimensions of the 4x8 trailer, inside door width is incorrect on your website. It caused me to mistakenly reserve a larger trailer. Otherwise, everything was good.
robert w. on
Knowledgable staff, accommodated my scheduling changes with grace. Thanks.
jack p. on
I have visited other Uhaul locations in Austin North. The one at Burnet Road is the best. The back of the truck wasn't clean, but as soon as I let one of the employees know, he came over, and happily cleaned it for me. I will keep using Uhaul services, and will recommend to my friends as well.
Angelo M. on
Great service
Angelo M. on
Very friendly and great service!
Michelle C. on
Would definitely rent a U-Box for my next move.
robert l. on
A smooth and pleasant experience!
ruggero law firn p. on
They made it very easy throughout process.
renee k. on
Beware this location will take your payment out of your account without your permission.
Barbara W. on
All staff was very helpful and friendly
Brenda D. on
My only concern was the fact that there is no elevator it was a little difficult to bring the stuff up to the second floor.
Michael J. on
The whole Staff at this location is superior!! Their help and professionalism during my stressful days was extremely appreciated!! Sincerely, Michael Jackson
joe d. on
Courtney was efficient, knowledgeabe and polire. Thx !
Bill W. on
Thank you.
chris b. on
Very old facility. Interior storage unit hallways were tight and difficult to get anything of size in to the unit. Staff was extremely helpful and friendly though.
MICHELLE H. on
Everything was great until I had 3 large boxes full of mouse droppings and things chewed upon of which there was no food stored in the storage room . Such an awful feeling not to know what was clean!
CARLA C. on
The staff were helpful, but the storage unit facility was not cool, the temperature read 94 degrees, but the thermostat was set to 72. Had to find another location that was really climate controlled
Christopher R. on
it was great
BENNY F. on
Had a run in with one of the shop guys . There are no signs for employee parking and storage parking. It was handled by the it was very nice. The storage room always seemed warmer than they said.
JANE M. on
I finally cleaned out and gave up the storage unit that my mother had for years. The staff was always nice and the place was safe and secure. I rented a truck and that was easy too. Thanks!
PAT F. on
*Mice and bugs in controlled climate unit. *Comment-UHaul might consider reimbursing prorated rental rate in at least weekly increments, esp if unit rented and receiving "double" rental rate!