Customer Reviews for U-Haul Moving & Storage at Burnet Rd & Hwy 183 S

Rating:

5.0

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Rating:

1.0

First off, you guys changed the contract without notification and the added driver you put it in his name solely. He signed nothing I had no idea you had put it in his name only.. then the truck breaks down a couple hours after I get it and you guys leave me on the side of the road after not picking up the truck for 28 hours not only did you leave me on the side of the road, you talk to me leaving all my stuff that I had into the back of that truck because you were bringing me another one and never did so from Saturday at 10:30 PM. I was left with nothing no food no money nothing to drink. Nowhere to go. Nothing from Saturday Sunday Monday Tuesday now it’s Wednesday at 2:30 in the afternoon after I walked 10 hours to the Chow yard to get my stuff you guys call me when I’m almost there and tell me now it’s back on your lot but now I’m here and you won’t let me get my stuff still so I’m kind of wondering if my stuff is even in the truck that’s funny because all weekend nobody could tell me where the truck was . So still nothing to eat same clothes I’ve had on since Friday. Nothing to drink. You guys have all my medications all my work stuff. I can’t even work. That’s my U-Haul experience disrespectful no customer service whatsoever. They don’t care leave a female on the side of the road for five days with nothing Having her walk from place to place where you guys keep playing the truck is where it’s never there that’s what kind of place you call us right there and then just send me a bill for $700. That’s funny. Well not me but somebody who never even signed a contract really

Rating:

5.0

Amazing guys. Was careful with my things and very helpful.

Rating:

5.0

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Rating:

5.0

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Rating:

5.0

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Rating:

5.0

Wide selection of trucks, trailers.

Rating:

5.0

Easy drop off.

Rating:

5.0

Wide selection of trucks, trailers.

Rating:

3.0

The attendant scratched the back of my Range Rover.

Rating:

1.0

Well it was shit show from the moment I woke up to go get the truck down the road on 620 with no notification . Location was changed to 23 miles away which is a 45 min drive both ways, so I had movers waiting for me which cost me more money. When I get there to pick truck up on Burnett Rd the woman running the place (grey long hair, belly, bad teeth) was just out of control (yup I get it it is hot, but we are all hot not just you lady) , having no customer service skills and rude as hell. The young girl helped me find my truck and I got the hell out of there. Never again. What happened to your company? You used to be good but you went to shit

Rating:

3.0

There is very little parking and it is not at all organized with where to drop off trucks and trailers. It was after hours so we did not speak to any personnel. We did not go inside any buildings.

Rating:

4.0

Tire light came on and I don’t remember filling out any questions about the tires.

Rating:

4.0

We reserved 2 dolly’s but had to go to another location since this one didn’t have any

Rating:

5.0

Everything was great!!! Chloe was an excellent rep - very courteous and professional!

Rating:

5.0

Excellent customer service and professional and friendly staff.

Rating:

5.0

Amazing guys. Was careful with my things and very helpful.

Rating:

4.0

This is the fifth or sixth time we’ve used the Burnet Road-Austin and the Gladstell-Conroe site. Everything has gone smoothly each time.

Rating:

5.0

Friendly helpful and smooth process! I recommend 👌🏽

Rating:

1.0

First off, you guys changed the contract without notification and the added driver you put it in his name solely. He signed nothing I had no idea you had put it in his name only.. then the truck breaks down a couple hours after I get it and you guys leave me on the side of the road after not picking up the truck for 28 hours not only did you leave me on the side of the road, you talk to me leaving all my stuff that I had into the back of that truck because you were bringing me another one and never did so from Saturday at 10:30 PM. I was left with nothing no food no money nothing to drink. Nowhere to go. Nothing from Saturday Sunday Monday Tuesday now it’s Wednesday at 2:30 in the afternoon after I walked 10 hours to the Chow yard to get my stuff you guys call me when I’m almost there and tell me now it’s back on your lot but now I’m here and you won’t let me get my stuff still so I’m kind of wondering if my stuff is even in the truck that’s funny because all weekend nobody could tell me where the truck was . So still nothing to eat same clothes I’ve had on since Friday. Nothing to drink. You guys have all my medications all my work stuff. I can’t even work. That’s my U-Haul experience disrespectful no customer service whatsoever. They don’t care leave a female on the side of the road for five days with nothing Having her walk from place to place where you guys keep playing the truck is where it’s never there that’s what kind of place you call us right there and then just send me a bill for $700. That’s funny. Well not me but somebody who never even signed a contract really

Rating:

3.0

Long wait, and charged for items not available. I'm still waiting for a refund.

Rating:

5.0

Everything was just perfect

Rating:

4.0

UHaul advertises weight tickets for military PCS moves, but this process is very convoluted. There is no toggle to indicate a military PCS move when making a reservation, and you must call support after registering to indicate this is a military move that requires weight tickets, which I did. The containers arrived on time and safely; however, it arrived without weight tickets and the military will not reimburse the move without them causing me to suffer a financial loss of several thousand dollars. After calling the local store, corporate, and the scheduling line I was told there are no weight tickets on file due to utilizing Moving Help through the Uhaul portal for loading and unloading. There is no indication on the UHaul military page that utilizing Moving Help voids this service and I have received weight tickets in the past while utilizing Moving Help. UHaul transferred the Uboxes between states. I highly recommend streamlining the process for military PCS move weight tickets as, currently, this appears to be false advertising.

Rating:

5.0

Super smooth process, clean and secure facility, no notes!

Rating:

5.0

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Rating:

5.0

friendly, quick and efficient

Rating:

5.0

Great experience! They forgot to include an item in our rental (which we didn't end up needing anyway, so no biggie), and they were happy to refund when I gave them a call.

Rating:

4.0

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Rating:

1.0

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Rating:

5.0

The team did a great job to help us reserve multiple trucks. They were patient in explaining the process and able to get what we needed. Check-in and return went well. Overall, this was a really seamless process by a helpful and friendly staff. Thanks again!!

Rating:

4.0

The staff seemed to be too busy and annoyed at having to help us, also, I have never understood how U-haul can get away with the false advertising of renting a truck for 19.95 when it ends up costing well over $100 because of milage.

Rating:

4.0

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Rating:

5.0

Love the new hitch upgrades, and drop gate on my 5x8

Rating:

5.0

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Rating:

5.0

renting and return were both easy, great, and personal

Rating:

4.0

Lower price

Rating:

1.0

Tired of being charged for fuel when I returned it as I should have.

Rating:

5.0

Quickly taken care of.

Rating:

4.0

Clean the outside of the vehicle, especially the windows, the tire pressure was low when I picked up the truck, which delayed me as I was in a hurry. Bottom line, pay attention to details.

Rating:

5.0

Staff was very friendly and helpful!

Rating:

5.0

None

Rating:

1.0

This store is a HOT MESS!!! I ve been going to this location for several years and it was impeccable! There were trucks and trailers parked everywhere except in the ready area. I waited almost 20 minutes to return a trailer while 4 workers stared at a car carrier and ignored me. I could even get into the return lane because it was full of personal vehicles and returns.

Rating:

5.0

My check in was quick and easy. The trailer was ready and waiting. The guys hooked it up and I was on my way. Return was just as quick and easy.

Rating:

5.0

Better breaks in the truck. But customer service was great

Rating:

4.0

All good, fast and easy

Rating:

5.0

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Rating:

5.0

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Rating:

3.0

The pick up was nice and easy. However, the drop off was chaotic. There were two agent checking in a number and trucks and were very overwhelmed. I ended up disconnecting the trailer and leaving it in the drive behind trucks waiting to be moved.

Rating:

5.0

Give Julie a raise. She was fantastic.

Rating:

5.0

Thanks

Rating:

5.0

I have rented the last two weekends. The staff is EXCELLENT. The weekend staff deserves kudos for communication and customer service

Rating:

5.0

Everything went quickly and smoothly, from rental of the trailer to the return process.

Rating:

3.0

Please spread out your trailers to different locations. When one has several and others have none. The 3 that were much closer to us did not have any to rent and this location had several.

Rating:

5.0

The young lady who helped us get checked out was very nice and professional. Great experience using website to reserve and then we arrived, we were checked in and upon return, checked out promptly! Would definitely recommend!

Rating:

1.0

I was quoted $72 (including tax) and charge $180.00. I was supposed to pick up from a different location but found out when i got there that my location had changed without any warning. The quoted amount was for 24 hours due to the inconvenience. I asked for help at the actual Uhual location and was she was too busy to pull up my account. There was me and one other person there. Horrible customer service from the Uhual on Barnet Rd.

Rating:

4.0

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Rating:

4.0

Upon my return, I was told your servers were down and it seemed like chaos. Took forever to try to use the app to check back in. I understand computer issues are not something you can control, but you should really have better redundancy.

Rating:

2.0

I Got a trailer last week and the guy was great. Went and made a reservation for another trailer and when I went in it was not there. There was another customer pissed that she also made a reservation online and that truck was not there either. I was told to call that afternoon and ask to talk with James. I called and was placed on hold with out me even getting a word in and I sat on the phone for 20 mins. Hung up and they did it again. Then they would not take my calls and went to a call center. They sent me to the scheduling people and I was placed on hold for another 20 mins before he just hung up on me. Called back again and that person transfered me to a store accross town and that just said we dont have trailers. I did not even tell him what trailer I was looking for. So I just drove back to the store about 6:50 to see if it was there for my 6PM reservation and nothing again. I get it the person renting it did not turn it back in. I left my number and james said he would call me first thing sunday morning when he got there at 9 if it was there. About 10 on sunday I just drove there for a 3rd time and the trailer was there

Rating:

5.0

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Rating:

5.0

We were met in the drop-off tent by an extremely efficient staff member. He confirmed we were dropping off a cargo trailer from Minnesota, had us disconnected from the trailer before I could get around to the back of my vehicle, then he had an email confirming the equipment's condition by the time I drove off of the lot. Very impressed.

Rating:

2.0

I Got a trailer last week and the guy was great. Went and made a reservation for another trailer and when I went in it was not there. There was another customer pissed that she also made a reservation online and that truck was not there either. I was told to call that afternoon and ask to talk with James. I called and was placed on hold with out me even getting a word in and I sat on the phone for 20 mins. Hung up and they did it again. Then they would not take my calls and went to a call center. They sent me to the scheduling people and I was placed on hold for another 20 mins before he just hung up on me. Called back again and that person transfered me to a store accross town and that just said we dont have trailers. I did not even tell him what trailer I was looking for. So I just drove back to the store about 6:50 to see if it was there for my 6PM reservation and nothing again. I get it the person renting it did not turn it back in. I left my number and james said he would call me first thing sunday morning when he got there at 9 if it was there. About 10 on sunday I just drove there for a 3rd time and the trailer was there

Rating:

2.0

Long line and slow to get help outside once I made it through the long line inside. Had a blowout on the trailer less that 50 miles into the trip. Tire was bald and worn and should have never been sent out. Shame on me for not performing a closer inspection upon pick up. Compliments to your roadside guy who had us back on the road in 1hr and 15 minutes from time of blowout.

Rating:

4.0

Upon my return, I was told your servers were down and it seemed like chaos. Took forever to try to use the app to check back in. I understand computer issues are not something you can control, but you should really have better redundancy.

Rating:

4.0

Staffing seems to be low considering many rental transactions are pretty involved.

Rating:

5.0

Everyone was super helpful and explained things professionally.

Rating:

5.0

Fast and organized. It was a great experience.

Rating:

1.0

I was quoted $72 (including tax) and charge $180.00. I was supposed to pick up from a different location but found out when i got there that my location had changed without any warning. The quoted amount was for 24 hours due to the inconvenience. I asked for help at the actual Uhual location and was she was too busy to pull up my account. There was me and one other person there. Horrible customer service from the Uhual on Barnet Rd.

Rating:

5.0

The tail lights on the trailer where attached/repaired with pop rivets that were to small for the existing hole and eventually rattled loose. I had to finish 2 days of travel repeatedly duck taping the lights in place so the remained visible.

Rating:

3.0

Please spread out your trailers to different locations. When one has several and others have none. The 3 that were much closer to us did not have any to rent and this location had several.

Rating:

5.0

The young lady who helped us get checked out was very nice and professional. Great experience using website to reserve and then we arrived, we were checked in and upon return, checked out promptly! Would definitely recommend!

Rating:

4.0

Only problem I had was with customer service over the phone about updated extended days for moving

Rating:

5.0

Everything went quickly and smoothly, from rental of the trailer to the return process.

Rating:

5.0

Julie solved my drop-off location problem after calling Uhaul did not. Talked to Sylvia on the phone and she could not change by drop-off location to Burnet Rd. Sylvia was not helpful at all.

Rating:

5.0

Excellent customer service. Quick and easy process to pick up the trailer.

Rating:

4.0

very satisfied, thank you

Rating:

5.0

I have rented the last two weekends. The staff is EXCELLENT. The weekend staff deserves kudos for communication and customer service

Rating:

1.0

The fact they charged me for an after hour fee was ridiculous . When I dropped the trailer off around before 5pm . I called customer service and all I did was get hung up on . I’m very disappointed.I had problems dropping of the trailer.

Rating:

5.0

Thanks

Rating:

3.0

The pick up was nice and easy. However, the drop off was chaotic. There were two agent checking in a number and trucks and were very overwhelmed. I ended up disconnecting the trailer and leaving it in the drive behind trucks waiting to be moved.

Rating:

5.0

Give Julie a raise. She was fantastic.

Rating:

4.0

Phone wait time is always a problem at this location.

Rating:

4.0

Really wish someone would assist on pick up to insure mirrors are set and usable with customer prior to departure. Had to adjust by myself. Move mirror, walk around to get into driver seat, repeat until where I could see.

Rating:

1.0

Upon renting, learned the security keypad didn't recognize the unit's door was closed, which caused worry whether the alarm system even worked in the event of a break-in. Staff there then reassured me they would fix and notify me once repaired. Four days later - still no call, so I called to check. The clerk who answered (miryan?) mumbled her name, and said Regan wasn't in yet - and Eric was outside installing a hitch. She was less than interested in even taking down my number to have them call me - instead urging me to "just call back later" and "I'm too busy with other customers." This reflects poorly and fails to instill confidence in U-Haul's customer service ethos. Not a pleasant or reassuring start with this storage operation.

Rating:

5.0

Yall did an amazing job. Yall communicated very well with me and allowed me to pick up truck early which totally helped save me on the back end. Truck drove like a dream and drop off was a breeze. Moving sucks but U-Haul totally helped make it better. Thank you.

Rating:

3.0

The employees have been awesome 😎

Rating:

5.0

Overall great experience

Rating:

5.0

Staff was always very friendly, and totally professional it was a good experience.

Rating:

4.0

Manager Daniel M was the most helpful of the managers I interacted with at this location. Some of the employees were obviously new, undertrained but overall pleasant to work with. Very secure facilities and management was proactive to assure my confidence in their team. Parking and maneuvering through the property is a hassle but the location is convenient.

Rating:

5.0

The person who helped me with payment and contract, etc. was very friendly and knowledgable.

Rating:

3.0

Overall, this facility is fine. However, it would really benefit from having an elevator. The stairs made it very challenging to move furniture in and out if your unit is located on the 2nd floor. No one mentioned this to me when we were reserving a unit. We didn’t find out until we had signed the paperwork and got over to the building, only to find out there were no elevators.

Rating:

5.0

Julie was excellent! So hopeful, friendly, understanding, and cheerful.

Rating:

4.0

Thank you for helping me.

Rating:

1.0

My personal items were stolen and staff stole payments

Rating:

5.0

The manager Justin was awesome. I was in a bind. Needed something quickly (same day) and he was helpful and friendly. It was a very stressful move because of delays on the house completion and things were changing hourly. He was just the help I needed and really the only thing that went right that day. Great employee for U-haul!

Rating:

5.0

My sister and I got to the store to secure my storage unit about 5 minutes to close, which I didn’t feel great about. The staff was super cool with getting me arranged and familiar with unit, regardless of it being their time to go home. Much appreciated.

Rating:

5.0

Xxxx

Rating:

5.0

I entered this storage facility feeling broken as I was having to leave my belongings in a 5X7 closet due to unsafe living conditions at my unit. The gentleman that helped me, Justin, brightened my day by his act of kindness towards me. Thank you Justin!

Rating:

5.0

For question 1 - the storage rooms were secure but not lit. Had to rely on outside light. These would be difficult to work in after dark (for the outdoor units). All in all, the process was smooth and the workers were very friendly and helpful. This site has it going on. Keep up the good work!

Rating:

5.0

Super-nice staff. Very cooperative during a stressful time.

Rating:

5.0

I appreciate the staff here for being incredibly friendly and accommodating of my situation. I felt ashamed for allowing the payments for the unit to get so far behind, but the staff made me feel comfortable and were understanding of the situation. Will recommend Uhaul in the future because of my positive experience dealing with Justin particularly. In months/years prior, I had some not-so-positive interactions with a very condescending and unprofessional staff member who to my understanding was the manager, but I am not sure that individual is employed there anymore and I do not know his name. My positive experience with Justin has led me to give a favorable review. He conducted himself in a very respectful and professional manner and that was appreciated by me.

Rating:

4.0

The parking lot needs new pavement all through the storage driveway but other than that the location is fine

Rating:

5.0

Initially the rep booked me in for an secure inside location on the second floor. Unfortunately due to my serious health issues and the fact that I was doing the labor myself. I knew there was no way I would be able to get my stuff up the stairs. I explained my condition & asked if there was availability on the 1st floor. There wasn't. So I asked if there was an outside unit available. There was. So the rep happily transferred me to an outside unit. Which I appreciated.

Rating:

4.0

The AC was not working on 09/12th

Rating:

2.0

Everything is made of cheap wood. It smells very old and musty. There’s holes in the units that lead directly outside. Insects everywhere. Climate was 80/90 degrees half the time I had the storage. There’s no elevator to the second floor. FALSE MARKETING!!

Rating:

3.0

The storage unit was over 100 degrees inside even though it’s supposed to be climate controlled

Rating:

3.0

The staff was very friendly and helpful, but the climate-controlled facility was extremely hot. The AC was on but it was not cooling the building at all. The thermostat showed it was 99 degrees in the building. Hopefully that can be fixed soon.

Rating:

1.0

Charged me for damage without telling me and getting my approval to withdraw the funds. I'm disputing the charges and getting an attorney.

Rating:

1.0

I was robbed…… it must have been an inside job… 50000 to replace my items so, extremely unsatisfied

Rating:

5.0

All nice employees

Rating:

5.0

No comments

Rating:

1.0

Not very understamding.

Rating:

5.0

I wish there were available 24/ 7 the storage units.

Rating:

4.0

Thx alot

Rating:

1.0

This was the absolute worst experience Ive had with a Uhaul facility

Rating:

4.0

Start to finish, very good service.

Rating:

2.0

The signage all states access hours but they fail to tell you that everyone is only given access during office hours unless you special request it. I was locked out of my storage in the cold with my son with no help from the general manager on giving me access to my unit. No cooperation or compassion from the unprofessional staff. The manager has his family hanging around the property during the day washing their personal vehicles and stuff. I was never granted access hours. I had to rearrange my work schedule just to access my stuff. Would NEVER use Uhaul in any way after this experience. Go to Public Storage

Rating:

4.0

The staff was very friendly and I appreciated their patience.

Rating:

5.0

Always totally satisfied with this store outstanding employees

Rating:

1.0

Nothing online was as it said as I got ready to move into storage facility it was not big enough for 1-2 bedrooms to fit in nor was it 24 hr access like both the website stated or like I was told by the company over the phone customer service rep. But the 2 gentlemen that tried to help me with the problems were as helpful as they could be

Rating:

5.0

Great staff

Rating:

4.0

If u had elevator or s ramp for both floors would be great

Rating:

4.0

Would come back again.

Rating:

1.0

Fraud

Rating:

5.0

I felt like the security was excellent.

Rating:

4.0

It would be lovely to have a way to prop the exit door open when unloading one's car.

Rating:

3.0

The parking lot is in disrepair, needs to be resurfaced

Rating:

5.0

Thank you for everything, UHaul always delivers great service.

Rating:

1.0

no kindness to hispanics

Rating:

4.0

I recommend updating the storage access hours to match your office's hours on the UHaul website and app. Right now it says that stage can be accessed until 10pm.

Rating:

5.0

Overall Good

Rating:

5.0

Awesome staff and very convenient location. I would highly recommend this location to friends and any one in need.

Rating:

5.0

Great service

Rating:

4.0

It was clean Not well lit

Rating:

5.0

This is a great team and have been very informative and helpful any time I've called. I would definately reccomend this facility!

Rating:

5.0

The manager, Norvell was so helpful and has excellent customer service skills

Rating:

5.0

Muy buen trato bilingue.

Rating:

1.0

No elevator for people who can't climb stairs while lifting. Totally not ADA compliant. Zero instructions on using the code in 2 keypads to access the building.

Rating:

4.0

No elevator facility, could have had a ramp instead of stairs

Rating:

5.0

Extremely satisfied

Rating:

5.0

I have used many uhaul facilities across the country and I will have to say this one has the best staff and cleanest facility I have been to, not only the storage units but also the trucks and property. 10 stars ⭐️ if I could give.

Rating:

2.0

My key card never worked anytime I needed to go to enter my unit. Staff needed to fix my card every time.

Rating:

5.0

Quick and Easy

Rating:

5.0

Absolutely appreciated all the team did here to help us. The manager made available the only storage unit left that could fit my belongings. The unit had just been vacated so he went out there and made sure it was clean and ready for me to use. The rest of the team is kind and helpful and willing to work with you to accomplish your moving goals on time or in my case, in a pinch. Highly recommend.

Rating:

5.0

Our move-in experience was very positive. Everything was as advertised so there were no surprises. We realized the unit we had selected on the 2nd floor was too small, but Norvell quickly switched us to a larger unit. Then Norvell and Patrick went the extra mile and helped us move the larger items from our 2nd floor unit down to our larger first floor rental. They were very kind and helpful. I highly recommend this facility .

Rating:

4.0

Staff was wonderful! Make sure to get a downstairs (no elevator) unit not against outside wall. My unit against the exterior wall had openings to the outside so it did not stay as climate controlled as I would have liked. Staff was awesome!

Rating:

1.0

I booked 5x10 looks the room size is really 4.5x 9.5 . Climate control really doesn’t have any effect. There is no mention about staircase

Rating:

3.0

Lots of confusion when acquiring my unit. I had made a reservation but when I got there they said they did not have the very unit I had reserved. Thankfully another unit was available. There was also mixed communication on the cancelation process with how the sign within the unit gave different information.

Rating:

1.0

Unit reserved over a month ago was not available and I was sent to another location

Rating:

2.0

There is no elevator, so moving items up and down the stairs is arduous. Also, someone attempted to break into our unit by prying a metal strip attached to the door. However, the staff are responsive and do a good job.

Rating:

2.0

The process was confusing and the staff gave me different information than had been provided by the website. I had made a reservation for a specific unit but when I arrived they said they did not have any of that unit available. Thankfully I was able to get a suitable replacement on site, but my reservation was completely useless and made the process confusing. Also the cashier said that locks weren't provided so I bought one, but then one was in my unit when I opened it. Also I had asked about if I need to give a notice before I intend to vacate and they said I didn't, but then a sign inside the unit said I did need to do that. The process just has left me not very trusting of Uhaul because I cannot seem to get a straight or reliable answer on anything.

Rating:

2.0

It was difficult to get some one to help me both in times when they were busy and time when store and grounds are empty. They chose to over charge me and instead of correcting the mistake they chose to make up a different reason. I herd 5 different reason. I understand that they may be under staff but there's no reason for yelling.

Rating:

5.0

Norvell went above and beyond to make sure my storage needs were met at your Uhaul facility!! : )

Rating:

5.0

Took care of what I needed, great service and really straightforward!

Rating:

5.0

Good people, safe location.

Rating:

3.0

I was told I would qualify for a free month over the phone with a U-Haul employee and I made sure to call and make a reservation to make sure I qualified. When i actually tried to move in my reservation was nowhere to be found and said there was a stipulation for moving from out of town- this was not stated in the advertisement and on the page that said all you had to do was rent a truck so the experience was very frustrating and inconvenient, since I planned my whole move around this. I would Have chosen another storage facility had I known this was the case

Rating:

2.0

The unit was supposed to be 1st floor, but it wasn't. I was charged for a 1st floor unit and when I called the location they were aware their system was doing that for this specific unit but I guess haven't done anything about it. I canceled and got my money back.

Rating:

5.0

Love the staff at this location.

Rating:

5.0

Manager Norvell was very friendly and helpful. We will use Uhaul every time. Thank you for your great help.

Rating:

5.0

Norvel wa great

Rating:

4.0

We had a lot of stuff we would have given to a charity if it was convenient, i.e. either on site or associated with U-haul to donate to.

Rating:

1.0

Employees were not wearing masks. There is currently an ordinance in Travis County requiring employees to cover their face. https://www.austintexas.gov/department/covid-19-information/orders-rules#:~:text=In%20the%20City%20of%20Austin,2020%20through%20December%2031%2C%202021.

Rating:

4.0

None

Rating:

5.0

The two gentleman who helped me went above and beyond! I am so grateful. I will be back :)

Rating:

5.0

Excellent service

Rating:

5.0

After being displaced with the winter storm the associates and manager at this location did everything they could to help. I will be forever grateful.

Rating:

3.0

Had to rent van for another day, un expected expense, because the access hours at the facility were not clearly communicated. I spoke to management and staff about this, they seemed indifferent and the same lack of communication is most likely going to repeat itself again and again, costing customers time and money. SOLUTION: Post accurate access hours at storage entrance and update this locations webpage with hours of availability, including the option for 24-hour access. NONE of this is communicated at check-in.

Rating:

5.0

This is the only place I rent from the manger wall so helpful in getting me started

Rating:

5.0

My experience with the Burnet storage Uhaul was outstanding. I believe the staff to be most helpful. And the facility was safe, secure, and accessible when I needed it to be. Thank you for a great experience.

Rating:

5.0

Norbell was gracious and accommodating and worked expertly with me to fulfil my business objectives with uhaul. He is a great manager!

Rating:

5.0

Staff is friendly and professional. I had some issues and the Norvell the general manager addressed immediately and insured all was resolved. I would recommend to anyone needing storage.

Rating:

4.0

Staff were helpfull and friendly. Great experience overall.

Rating:

3.0

it was very dusty and upstairs where my storage unit was super hot. It doesn't have elevator nor ramps to get upstairs which made it super hard to get things in and out very hard.

Rating:

1.0

Moving is stressful but my experience with uhaul was the worst. They made so many mistakes and still do! It’s ridiculous.

Rating:

5.0

Stella was very courteous and professional. A pleasure doing business with her.

Rating:

5.0

Excellent service.

Rating:

5.0

Norvell helped the whole way through. I could not have asked for a more understanding and patient person to help me with my moving and storage needs. Thank You

Rating:

2.0

roaches in the second floor and staff had no interest at addressing that roach infestation

Rating:

5.0

The staff here are super friendly and helpful, and the manager, Mr. Eutsey, really was very accommodating. They helped my move-in go as smooth as possible. Thanks!

Rating:

5.0

So much better than customer service we did not receive at location by UT!

Rating:

4.0

Very friendly staff

Rating:

4.0

I’d recommend using a U-Haul place away from the university and this one is just far enough away to avoid the year moving craziness for the students moving in.

Rating:

5.0

I believe the young mans name was Mason who checked me in. He was very courteous and helpful, went as far as to switch me to a unit closer to the stairs so I wouldn’t have to move my things as far! He also has a great memory!

Rating:

5.0

The staff was helpful and assisted with unloading via their forklift.

Rating:

5.0

Great Staff

Rating:

5.0

Good rates and options

Rating:

5.0

Norvell was very friendly and helpful.

Rating:

2.0

They didn't understand about the financial problems people are having during this pandemic. They really didn't care. I moved my stuff out of storage and they didn't even give me a pro rate price for 1/2 a month which is very unprofessional

Rating:

5.0

The store mánager Sean are a phenomenal group of professional, highly recommend all there services

Rating:

5.0

Super friendly staff, very helpful both times I've been in so far. It makes a difference having good customer service at a place I will be returning back to for some time to come!

Rating:

5.0

Mr. McMullen (Gm) and Mason CSR, and Black young girl CSR was excellent //. and very helpful....Best in Austin....

Rating:

5.0

Sean and his team are always great. This is my third time as a client.

Rating:

5.0

The welcome was great. The staff was very knowledgeable in assisting me.

Rating:

5.0

Exceptional service! Simone is AMAZING!

Rating:

5.0

Knowledgeable and helpful staff.

Rating:

4.0

The computer time really slowed down the process. The older hand written records were faster. ;-)

Rating:

5.0

10/10 Only issue is lack of elevator which made for some creative carrying when I first brought my storage in, but by no fault of their own. Definitely would recommend

Rating:

5.0

I was 100% pleased with this U-Haul business. The manager and staff were wonderfully helpful and friendly. It is a well-run operation with expertise for all your storage and moving needs. GREAT PEOPLE

Rating:

5.0

Every staff member is professional, friendly and helpful. I was almost sorry i cleaned out my storage room because I enjoy visiting the property! Special thanks to Simone.

Rating:

4.0

large slide door never really appeared to be open when i came during regular hours. I paid extra for after hours access and did not expect them to open then.

Rating:

5.0

Great service

Rating:

5.0

Very friendly and great service!

Rating:

5.0

Would definitely rent a U-Box for my next move.

Rating:

5.0

A smooth and pleasant experience!

Rating:

5.0

They made it very easy throughout process.

Rating:

1.0

Beware this location will take your payment out of your account without your permission.

Rating:

5.0

All staff was very helpful and friendly

Rating:

4.0

My only concern was the fact that there is no elevator it was a little difficult to bring the stuff up to the second floor.

Rating:

5.0

The whole Staff at this location is superior!! Their help and professionalism during my stressful days was extremely appreciated!! Sincerely, Michael Jackson

Rating:

5.0

Courtney was efficient, knowledgeabe and polire. Thx !

Rating:

4.0

Thank you.

Rating:

3.0

Very old facility. Interior storage unit hallways were tight and difficult to get anything of size in to the unit. Staff was extremely helpful and friendly though.

Rating:

2.0

Everything was great until I had 3 large boxes full of mouse droppings and things chewed upon of which there was no food stored in the storage room . Such an awful feeling not to know what was clean!

Rating:

2.0

The staff were helpful, but the storage unit facility was not cool, the temperature read 94 degrees, but the thermostat was set to 72. Had to find another location that was really climate controlled

Rating:

5.0

it was great

Rating:

3.0

Had a run in with one of the shop guys . There are no signs for employee parking and storage parking. It was handled by the it was very nice. The storage room always seemed warmer than they said.

Rating:

5.0

I finally cleaned out and gave up the storage unit that my mother had for years. The staff was always nice and the place was safe and secure. I rented a truck and that was easy too. Thanks!