Customer did not leave a comment.ERIC WAYNE M.
U-Haul Moving & Storage at Burnet Rd & Hwy 183 S
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Nicholas W.
The actual pickup location (8710 Burnet Rd in Austin, TX) was actually fine, except they did not put the dolly and furniture pads that I had reserved in the truck, so I did not have those needed items when I moved, but they were very helpful and reversed those charges afterward. The original pickup location on the reservation (4021 N Interstate 35 in Austin, TX) did not have the equipment that I reserved. They sent me to the other location (Burnet Rd) to get it. Since this was a one-way rental, I had rented a car to drop off near the original pickup location, so I ended up having to take an Uber from the rental car dropoff location to the new pickup location, which cost me an additional $30.William S.
Customer did not leave a comment.DOUGLAS B.
Customer did not leave a comment.Keith H.
Customer did not leave a comment.DOUGLAS L.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.Chia C.
Customer did not leave a comment.MICHAEL L.
Customer did not leave a comment.Randall B.
My experience with the Burnet storage Uhaul was outstanding. I believe the staff to be most helpful. And the facility was safe, secure, and accessible when I needed it to be. Thank you for a great experience.Jason L. | Overall Experience
Extremely satisfied.PETER S.
Customer did not leave a comment.CATHERINE GIBSON M.
Customer did not leave a comment.XENIA C.
Customer did not leave a comment.Maureen K.
Let customer know they need to be at the location when doing the return to be able to scan bar code and show them where the box to put keys in incase they decide later to return after hours.TONI M.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.RHONDA J.
Customer did not leave a comment.Karis Q.
Customer did not leave a comment.Cameron B.
Customer did not leave a comment.Dale S.
Customer did not leave a comment.JEFFREY S.
Customer did not leave a comment.Rudy I.
This location was busy but when we were attended we were treated very well. Everything was explained well. The van we rented was great. Julia was very professional.DALLAS C.
Norbell was gracious and accommodating and worked expertly with me to fulfil my business objectives with uhaul. He is a great manager!RACHAEL K. | First Impressions
Customer did not leave a comment.JOHN J.
Customer did not leave a comment.DON B.
Customer did not leave a comment.Johnny P.
Better/more help at returnJEAN H.
Customer did not leave a comment.JIMMY H.
Excellent and prompt service. Staff was friendly and very accommodating.DEBORAH R.
Jessie was the expert tow hitch attachment guy and great to talk to and help me make the decision to get one. Mason was excellent as initial person to help answer my initial questions about getting a Uhaul. Norvelle the manager was excellent and helpful rescheduling an appointment time and with hooking up the Uhaul. I have other Uhaul's by my house about 10 miles away. But my intuition led me to use this one because of its location and that it is always busy. And I've been treated exceptionally well at every point. This will be my store for future needs. Thank you!KATHRYN R.
The staff was friendly, professional and on time. Great Service!ROBERT G.
Customer did not leave a comment.GRANT H.
Charged me $20 as an after hours fee. I unhitched trailer myself as I have done many other times on Christmas dayARTHUR W.
Customer service was beyond horrible and unacceptable. I have no idea how she can have a customer service job. I got charged more than double for my rental and still had to deal with their attitude. Will never use uhaul and will never recommend to go to any uhaul. By far the worst experience I had ever had as a customer at any place. Terrible place.JAVIER H.
Extremely satisfied with the customer service received.DAVIT K.
Great communication and customer service. Price is reasonable, thank you!JOHN C.
The website made online check-in perfectly easyTrent W.
Great service! Thanks!Paula H.
Customer did not leave a comment.JAMES E.
The manager at 8710 Burnett Rd is an amazingly professional, gracious gentleman. I hope U-Haul appreciates his dedication to his customersBARNA K.
Customer did not leave a comment.SUNG L.
Customer did not leave a comment.Vu D.
Customer did not leave a comment.JULIANNE D.
Reserved a three day u-haul. Was told that's not possible that I could have it for one day only. And to drop it.off within 24 hours 9am-9am. (Even though I picked it up at 8am) This caused a lot more stress overall during the move but that's fine. When I went to return it late night I noticed that my return time was 7:45am ish. Not the 9am I was told. that if I needed to keep it overnight (I almost did because I needed it longer really) I could of faced late charges. I was already facing gas fees because trying to rush and find a gas station near midnight that was open was difficult. If It was made clear to me that a reservation can be changed by uhual during the reservation process I might of reconsidered using u-haul. But because it was a surprise (the store let us know the night before this was happening) and we had the stress to finish in one day it only cost me more money and hate the place I went to.DANIEL WARREN L.
Customer did not leave a comment.HAROVEL W. | Overall Experience
Customer did not leave a comment.Michael F.
everyone was friendly fast and had masks and was distancing. Everything was clean and there was minimal contact in pick up and drop off.rosa T.
Only did after hour drop offs.DANIEL H.
Nieves was excellent !!ARTHUR M.
Quick service !!KYLE F.
Staff is friendly and professional. I had some issues and the Norvell the general manager addressed immediately and insured all was resolved. I would recommend to anyone needing storage.patricia r. | Overall Experience
Customer did not leave a comment.Oluwacope K. | Overall Experience
The drop off process was 100% efficient.Tara P.
The lady (I think Julianne was her name) and the guy I dealt with were both really excellent. They called me right after I made the reservation to tell me that the pick up location was changed by U-Haul and very just overall every courteous and nice, competent people. Much better than my experience at most other U haul stationsChris S.
I've used this location before and it has always been top notch service. I used to own a moving company so I am hard to impress, but this crew is A Plus, all the way!FREDERICK A.
I love this place!! They are friendly and efficient, whether I am getting propane or renting a trailer. In and out quickly. Jesse is great!!MICHAEL D.
Explain if you put too much gas you're just our luckRICHARD V.
Customer did not leave a comment.Ken R.
Customer did not leave a comment.Paula W.
Customer did not leave a comment.NORMAN G.
Vehicle rental should be faster and easier. Software seems antiquated for processing a quick rental experience even as repeat customer.FRANK P.
Customer did not leave a comment.GINA P.
1. The manager at this location could do so much to assist Dom with understanding customer service. I have other feed back on another location in Connecticut that I went to on accident prior to going to the gold star hwy location.John M.
Outstanding customer service!!Jennifer B.
I'm not sure how well the vehicle was "cleaned" prior to us receiving it, as per Covid standards, but the only thing that bothered me is when we returned the vehicle, the guy only sprayed the back out with an airhose & mildly wiped the inside before it was on to the next customer.Diana H.
Customer did not leave a comment.Randy G.
Customer did not leave a comment.GARY W.
Customer did not leave a comment.JEFFREY S.
Staff were helpfull and friendly. Great experience overall.Hooman s. | Overall Experience
was not able to complete online reservationSAMMY P.
for corporate uhaul... the tie down connections on 5x8 trailer were very small and not very suitable for racket strapping.John S.
Customer did not leave a comment.CYNTHIA ANN K.
Norvell Eutsey is outstanding!! Give this man a raise!! A++++++ customer serviceLindsey R.
Customer did not leave a comment.KAREN G.
Customer did not leave a comment.Ramon C.
Customer did not leave a comment.Richard A.
Customer did not leave a comment.Donna O.
Customer did not leave a comment.KEN D.
Customer did not leave a comment.Charles A.
Customer did not leave a comment.Tim T.
I rented a truck in Duncanville Dallas and no boy helped me to hitch up, they said they don't know so I had to do it myself. I called the customer care and they said they'll get back to me but they didn't so in that case I'll give you a one starEVERLYNE T.
Customer did not leave a comment.DEREK MATTHEW S.
Truck was not easily found and parked in a weird locationJacob T.
Customer did not leave a comment.WANDA M.
They didn't have the size truck I reserved but gave me an upgrade at the same price!James A.
Customer did not leave a comment.JOSEPH M.
Customer did not leave a comment.FATLIND Z.
Customer did not leave a comment.JAMES C.
The track was very bad performing... Engine light was on after few miles. Very hard to drive on evening time because of bad unfocused headlights Regarding the bill we been charged an extra $ 75 for lost key not true! We rented the track for a full day and used it for few hours and returned at the location We did not drop the key because nobody told us where to drop it and on the contract everything is specified but nothing about key drop box The key was returned next day at about 11:00 am They have the key but still charged a $ 75.... They should specify on the contract about Key drop box! not charging the customers extra money We returned the track about 6 hours before the maximum allowable Wen we return the key the truck was gone that give the company to make more money.... The manager in charge didn't display any customer understanding I bring this information to your attention in an effort to help the company for future problems like this by stating on the contract about the key drop boxVASILE H.
Customer did not leave a comment.JIAYU L.
Everyone was really nice and helpful!Nichole G.
Customer did not leave a comment.JEFFREY S.
The staff was friendly and very helpful.DEBORAH N.
Customer did not leave a comment.Jennifer K.
friendly staffEddy E.
Customer did not leave a comment.Sharon T.
it was very dusty and upstairs where my storage unit was super hot. It doesn't have elevator nor ramps to get upstairs which made it super hard to get things in and out very hard.Martha M. | Overall Experience
Customer did not leave a comment.JOHN R.
The first location was awful, I had a terrible experience with a rude employee. Then I called U-Haul and they routed me to the Burnet location, a far better experience with very friendly staff.CHRISTOPHER S.
Customer did not leave a comment.Brad W. | Overall Experience
Customer did not leave a comment.Charles B.
Phone support for U-Haul App issues is abysmal. No one could answer my questions; one rep connected me with internal tech support, but they were aghast that a Customer had bothered them... and they knew nothing about he App. I am still awaiting a call back for an App fail... UHaul thumbprint logon is not working on my Android, but works perfectly for ALL OTHER APPs. Huge frustration that no one is able to help customers with App issues.GUY M.
Everything was covered, so nothing to add.CATHERINE T.
Customer did not leave a comment.Mustafa K.
Receiver hitch lock purchased didn't fit.MICHAEL C.
Customer did not leave a comment.James C. | Overall Experience
Moving is stressful but my experience with uhaul was the worst. They made so many mistakes and still do! It’s ridiculous.Valeria D. | First Impressions
Stella was very courteous and professional. A pleasure doing business with her.JOHN N. | First Impressions
Excellent service.Kenneth C. | Overall Experience
Norvell helped the whole way through. I could not have asked for a more understanding and patient person to help me with my moving and storage needs. Thank YouCynthia A. | First Impressions
roaches in the second floor and staff had no interest at addressing that roach infestationDerek R. | Overall Experience
The staff here are super friendly and helpful, and the manager, Mr. Eutsey, really was very accommodating. They helped my move-in go as smooth as possible. Thanks!James C. | First Impressions
So much better than customer service we did not receive at location by UT!Tommy H. | Overall Experience
Very friendly staffGarret P. | Overall Experience
I’d recommend using a U-Haul place away from the university and this one is just far enough away to avoid the year moving craziness for the students moving in.Ralph G. | Overall Experience
I believe the young mans name was Mason who checked me in. He was very courteous and helpful, went as far as to switch me to a unit closer to the stairs so I wouldn’t have to move my things as far! He also has a great memory!Ana T. | Online Move In
Customer did not leave a comment.Tameka o. | First Impressions
The staff was helpful and assisted with unloading via their forklift.john v. | First Impressions
Great Staffmarlenne m. | Online Move In
Good rates and optionsaustin v. | Overall Experience
Norvell was very friendly and helpful.Garret P. | First Impressions
They didn't understand about the financial problems people are having during this pandemic. They really didn't care. I moved my stuff out of storage and they didn't even give me a pro rate price for 1/2 a month which is very unprofessionalDavid A. | Overall Experience
The store mánager Sean are a phenomenal group of professional, highly recommend all there servicesKATERINA R. | Overall Experience
Customer did not leave a comment.Katherine C. | Overall Experience
Super friendly staff, very helpful both times I've been in so far. It makes a difference having good customer service at a place I will be returning back to for some time to come!JESSICA B. | First Impressions
Mr. McMullen (Gm) and Mason CSR, and Black young girl CSR was excellent //. and very helpful....Best in Austin....Bobby C. | First Impressions
Sean and his team are always great. This is my third time as a client.Jeffrey S. | Overall Experience
The welcome was great. The staff was very knowledgeable in assisting me.Kenneth C. | First Impressions
Exceptional service! Simone is AMAZING!Audrey C. | First Impressions
Knowledgeable and helpful staff.Brad W. | First Impressions
The computer time really slowed down the process. The older hand written records were faster. ;-)john s. | First Impressions
10/10 Only issue is lack of elevator which made for some creative carrying when I first brought my storage in, but by no fault of their own. Definitely would recommendJennifer F. | Overall Experience
I was 100% pleased with this U-Haul business. The manager and staff were wonderfully helpful and friendly. It is a well-run operation with expertise for all your storage and moving needs. GREAT PEOPLEShirley M. | Overall Experience
Every staff member is professional, friendly and helpful. I was almost sorry i cleaned out my storage room because I enjoy visiting the property! Special thanks to Simone.Terese F. | Overall Experience
large slide door never really appeared to be open when i came during regular hours. I paid extra for after hours access and did not expect them to open then.marc l. | Overall Experience
Great serviceAngelo M. | Overall Experience
Very friendly and great service!Angelo M. | First Impressions
Would definitely rent a U-Box for my next move.Michelle C. | Overall Experience
A smooth and pleasant experience!robert l. | First Impressions
They made it very easy throughout process.ruggero law firn p. | Overall Experience
Beware this location will take your payment out of your account without your permission.renee k. | Overall Experience
All staff was very helpful and friendlyBarbara W. | Overall Experience
My only concern was the fact that there is no elevator it was a little difficult to bring the stuff up to the second floor.Brenda D. | Overall Experience
The whole Staff at this location is superior!! Their help and professionalism during my stressful days was extremely appreciated!! Sincerely, Michael JacksonMichael J. | Overall Experience
Courtney was efficient, knowledgeabe and polire. Thx !joe d. | Reservation
Thank you.Bill W. | Overall Experience
Very old facility. Interior storage unit hallways were tight and difficult to get anything of size in to the unit. Staff was extremely helpful and friendly though.chris b. | Overall Experience
Everything was great until I had 3 large boxes full of mouse droppings and things chewed upon of which there was no food stored in the storage room . Such an awful feeling not to know what was clean!MICHELLE H. | Overall Experience
The staff were helpful, but the storage unit facility was not cool, the temperature read 94 degrees, but the thermostat was set to 72. Had to find another location that was really climate controlledCARLA C. | Overall Experience
it was greatChristopher R. | Overall Experience
Had a run in with one of the shop guys . There are no signs for employee parking and storage parking. It was handled by the it was very nice. The storage room always seemed warmer than they said.BENNY F. | Overall Experience
I finally cleaned out and gave up the storage unit that my mother had for years. The staff was always nice and the place was safe and secure. I rented a truck and that was easy too. Thanks!JANE M. | Overall Experience
*Mice and bugs in controlled climate unit. *Comment-UHaul might consider reimbursing prorated rental rate in at least weekly increments, esp if unit rented and receiving "double" rental rate!PAT F. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
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We ship across town or accross the world!
We sell hundreds of products to make moving easier!
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Propane service delivered straight to your door!
We have the largest selection in the industry!