Customer Reviews for U-Haul Moving & Storage at Business Ave II

1503 reviews

7803 Brewerton Rd   Cicero, NY 13039
(Between Burger King and Pizza Hut)

(315) 849-0923

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 849-0923

7803 Brewerton Rd
Cicero, NY 13039
(Between Burger King and Pizza Hut)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
3.0

Well I was charged extra because I put a couple of extra miles on it . I guess you calculated wrong. I started with 3 quarters of a tank of gas. Brought it back full. Had the truck until Saturday but dropped it off Friday. I didn't notice getting anything back for my over paying on things and now I get a bill for tolls . No I am not at all satisfied with my experience with your company.

Robin W. 
Rating:
4.0

Customer did not leave a comment.

Bret G. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Nothing everything was very good

LAURA DESSIN H. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

This is a great location! The behold was very, very clean. The staff is very friendly and knowledgeable!

KENNETHNOEL M. 
Rating:
5.0

nice representative, human

William R. 
Rating:
5.0

The person at this location was very helpful. The allowed mileage at pick up was less than what was quoted during online reservation... perhaps due to the pick up location being changed by U-Haul? Apparently, the vehicle I requested was not available at the preferred location. He made a notation on the contract to allow additional miles. We did make it under the lesser mileage, but this was a great example of customer service.

Gale W. 
Rating:
4.0

Customer did not leave a comment.

MARIA R. 
Rating:
5.0

I would keep everything the same.

David R. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

very friendly and helpful

Christine L. 
Rating:
1.0

I had a blow out had to wait an hour on the phone for assistance. I was on one phone my husband was on the other via the website portal, it was a mess. It took 3 hours for the whole process to complete. I will never deal with you all again. Very unorganized. They put me in a very dangerous position

TAMMY LYNNE I. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
4.0

Overall the truck was very clean, but it smelled of cigarette smoke. I had to ride with the windows open so I didn't have an asthma attack from it. Even people I know commented on smoke smell coming from me after riding in the truck. This is the only time I have had a truck smell like this over the years of renting any trucks.

John F. 
Rating:
5.0

Staff was very friendly. Truck was ready to go when I arrived and whole experience went quickly and smoothly.

CHERYL L F. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH A C. 
Rating:
5.0

The people at the store are always so helpful and quickly get me hooked up and out the door. They make it very easy to do business with!

James C. 
Rating:
4.0

Need more employees to check people in on the most busiest weekend of the month!!!!!!!!!!! It took forever ...whole days schedule was off by a !/2 hour because of your 1 employee... :(

LISA MARIE C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Maureen B. 
Rating:
5.0

We had to upgrade and we called and they made it easy for us and were very helpful

Ronald B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Good service

Engels G. 
Rating:
5.0

Customer did not leave a comment.

GEORGELOUIS G. 
Rating:
5.0

Very knowledgeable and friendly staff!

VASIL Y F. 
Rating:
5.0

Customer did not leave a comment.

laura J. 
Rating:
5.0

The inside of uhaul was really dirty. Not sure if able to clean them but it would be nice.

ANGELA R G. 
Rating:
5.0

Very convenient, easy in-easy out. It was a pleasure doing business with you.

john A. 
Rating:
3.0

Customer did not leave a comment.

Allison H. 
Rating:
4.0

Customer did not leave a comment.

Marisela A.  |  Online Move In 
Rating:
5.0

Voiced concerns about the vehicles mechanical issues and was given the " it is a rental" response. Truck needed and alignment breaks and ran very poorly. Not worth the money at all

Stephen A. 
Rating:
4.0

Customer did not leave a comment.

charles S. 
Rating:
4.0

When I picked out the truck it said there was a ramp, but it didn't.

Gwendolyn H. 
Rating:
5.0

The operation was professional, fast , clean and knowledgeable. A model for all U-hauls.

HENRY ANDREW III M. 
Rating:
5.0

Thank you

KATHLEEN W. 
Rating:
5.0

Customer did not leave a comment.

Scott I. 
Rating:
5.0

Customer did not leave a comment.

Matthew V. 
Rating:
4.0

The staff at the Brewerton Rd facility were helpful and courteous. They could not, however, assist me with correcting the $430 overcharge error and directed me to call the 800 number for assistance. Waited 44 minutes on hold and then was told to call an 888 number for further assistance. Disappointing and a waste of over an hour of my time.

JAMESRICHARD S. 
Rating:
5.0

Customer did not leave a comment.

nancy W. 
Rating:
5.0

Entire process was very professional and the employees were very helpful and friendly

Edward D. 
Rating:
3.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

PAUL EVERARD P. 
Rating:
5.0

The employee was nice and he answered all questions we asked very nice man and he knew what he was talking about

Thomas T. 
Rating:
4.0

Customer did not leave a comment.

gary B. 
Rating:
1.0

Lights were out and the person that assisted us did not tell us or how to use the equipment was very dissatisfied

MARY A S. 
Rating:
4.0

Customer did not leave a comment.

BILL B. 
Rating:
4.0

Actually have a phone number for customer service where someone answers within 5 minutes! tried calling number given me, tried email, and tried chat. Not one response!!! Very frustrating. Had to drive truck back to pick up point to get help.

Karen H. 
Rating:
5.0

Your staff is right there dealing with a Internet issue but they got us all through there and out in a very short amount of time and they were very very helpful you have a good team there

MARK C. 
Rating:
5.0

Customer did not leave a comment.

MEGHAN M. 
Rating:
5.0

Aleasha was very helpful, and very pleasant couldn’t of asked for a nicer person!

Michael A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan A. 
Rating:
5.0

Nothing

REBECCA H. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Nick Burke was awesome to work with. Very knowledgeable, friendly, and extremely helpful. A+ experience!

JARED W S. 
Rating:
5.0

Excellent service and equipment" worked very well

JAMES L H. 
Rating:
1.0

I took my vehicle in to have a trailer hitch installed. When I picked up my vehicle that evening it was dark and did not inspect it as I should have. The vehicle sat for the next day and when I drove it the following day I discovered numerous scratches around the rear taillights. I immediately drove it to the store where the manager denied it had been damaged by his employee. A subsequent claim to their insurance company was denied for the same reason. Lesson learned and they will never see me in any of their stores again.

George B. 
Rating:
4.0

Car transporter was not clean but with New York weather it's expected

DARREN M F. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Josiah D. 
Rating:
5.0

Customer did not leave a comment.

dennis N. 
Rating:
5.0

Nothing, the guy at the counter was great, quick and very nice. He was also there upon return. I could not have asked for any better servce. The trailer was good quality in perfect shape. Overall very easy to rent from in Cicero

James C. 
Rating:
4.0

The 5x8 enclosed trailer was incredibly beat up and old - was made clear that I was given this one because I had a one way rental. I guess a way to get rid of it. Right turn signal didn't work, I told worker b4 leaving lot, he shimmied it so that it turned on & said it's a new bulb, wasn't working 15 minutes later. Clearly the socket was bad but they didn't care. I was worried during my 350 mile trip that without both turn signals I might have an issue. I'm never impressed with the quality of staff I encounter at any UHaul.

WILLIAMANTHONY J M. 
Rating:
5.0

Everyone was very nice and had very clear instructions

HUDASIRAGELDIN S. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
4.0

Female manager is very rude.

Mary Laurie G. 
Rating:
2.0

Everything was ok except that I reserved my truck to be picked up at one location and I had to pick up my truck from a location that was farther away and all you guys gave me was 10.00 dollars off my bill. I think it should have been more because I only excepted to drive a little over 60 miles not 80 some odd miles..

Ella S. 
Rating:
5.0

Customer did not leave a comment.

DARRINRICHARD O. 
Rating:
4.0

after hours drop off could be modified so a nonsmart phone ccould be used.

Stanley K. 
Rating:
4.0

I attempted to scan my driver license with my phone and it did not work. The waiting icon spun endlessly. I was using a Samsung Note10 phone. I also attempted to do the on-line return of my truck. When I scanned the barcode on the side of the building your web site did not accept the picture. Instead it repeatedly asked me to scan the barcode. These electronic features will be cool and really simplify renting a vehicle - once they work.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Chantelle D. 
Rating:
5.0

Just let people know that the verification link at pick up to verify the fuel and mileage will be texted immediately to fill out. Otherwise it was fantastic. Thanks!

Alex W. 
Rating:
5.0

Alesha was excellent!! VERY impressed with informative personality! Great job Alesha!

ERIN M V. 
Rating:
5.0

Customer did not leave a comment.

OSCAR M P. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
3.0

The guy behind the desk didn't talk to me at all when I went to return the rental, pretty unprofessional.

Michael T. 
Rating:
5.0

Great customer service

HECTOR S. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Employee were great. Girl at front desk explained everything througly and clearly. returning truck (check back 230 pm) when returning very clear on charges and very pleased with both pick up and drop off people

ROBERT RYAN S. 
Rating:
3.0

Uhaul needs to provide better weather resistant locks if they they insist customers must use their equipment. Locks will freeze in the harsh weather , making it impossible to access storage unit. Keys for the locks are even worse, not durable at all.

Sheri B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM RAYMOND T. 
Rating:
5.0

Customer did not leave a comment.

ERIC EDWARD S. 
Rating:
5.0

The gentleman was extremely nice and helpful..

mary P. 
Rating:
4.0

Customer did not leave a comment.

GEORGELOUIS G. 
Rating:
5.0

Easy peesie

SHAMMI C C. 
Rating:
5.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

Quick pick up and drop off process and the staff is very nice.

Sara C. 
Rating:
5.0

Customer did not leave a comment.

carl W. 
Rating:
5.0

Customer did not leave a comment.

Skylar C. 
Rating:
5.0

Customer did not leave a comment.

Casie B. 
Rating:
5.0

Customer did not leave a comment.

Albert B. 
Rating:
4.0

Thanks for your service! Merry Christmas!

dennis D. 
Rating:
4.0

Customer did not leave a comment.

Marc L. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

I can not think of anything. Just keep up the good work and thank you for being there with items that I've needed on time.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L L. 
Rating:
5.0

Moving is so stressful, but the staff at this location were wonderful to work with. I highly recommend this location. The facility is clean and well maintained. The have a great selection of moving supplies in stock. The staff is friendly and helpful. A++

danielle s.  |  Overall Experience 
Rating:
5.0

Alesha Mowers was super nice and very informative. I felt like she went above and beyond to make me feel at ease and fully taken care of. I didn't have any questions because she answered any before I could ask. It's always a nice to interact with someone like her. I even arrived right before closing and usually people get annoyed with that because they're ready to go home and be done with their shift but she was happy and helpful and even made me laugh at times. I left there feeling better then I did when I arrived. Moving is stressful and having to store my things while im in-between places with my lease at one place ending 30 days before my new one starts... she someone how made all that stress just disappear. Im always very thankful for people like her. A gem. Everyone at that location was just so friendly. Thank you for hiring employees like those.

Rena H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina S.  |  Overall Experience 
Rating:
5.0

Super awesome staff!

Christina S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jacqueline G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danielle s.  |  First Impressions 
Rating:
5.0

Will not go anywhere else, I will travel the extra time just to go to the Cicero N.Y. location.

HOLLY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCOIS N.  |  Online Move In 
Rating:
1.0

My storage rent never went up. I regret moving out of Cicero but I did.

BRUCE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
5.0

Very helpful staff

Clarence S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judy W.  |  Overall Experience 
Rating:
5.0

I would use again,close,cleanand dry,price is right

judy b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tosh D.  |  First Impressions 
Rating:
3.0

Very narrow access to the units themselves. Gate was moved after the facility was rented so made it very difficult to bring larger trucks into many parts of the facility. Only certain areas had good access.

JOAN A.  |  Overall Experience 
Rating:
5.0

Very professional an ready to assist as soon. As you walk in the door. Great fast service. The best....

HOLLY G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noah J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary g.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nelly V.  |  Overall Experience 
Rating:
1.0

An abandoned storage unit was switched over to my name just because I was an authorized user. I find that to be absurd and have no clue why such a huge decision would have been made.

ANNA C.  |  Overall Experience 
Rating:
4.0

Staff was very friendly and thorough

JON/Romana C.  |  First Impressions 
Rating:
5.0

Very professional

robert H.  |  Overall Experience 
Rating:
5.0

The Staff were amazing and the experience was very pleasant . thank you

Brenda G.  |  Overall Experience 
Rating:
1.0

Terrible customer service never will go back

Joe R.  |  Overall Experience 
Rating:
5.0

Great facility

SURFACE F.  |  Overall Experience 
Rating:
5.0

Easy to rent great ppl

Joyce/William G.  |  Overall Experience 
Rating:
3.0

Clothes had a bad smell. Shoes grew mold.

Isatou S.  |  Overall Experience 
Rating:
1.0

our unit was invaded by mice, which left their corn kernels and droppings all over my daughter's contents. UHaulstaff referred me directly to insurance company. Headache I dont have time for.

cindi p.  |  Overall Experience 
Rating:
5.0

none

RICHARD T.  |  Overall Experience 
Rating:
5.0

Wonderful very helpful

Susan a.  |  First Impressions 
Rating:
3.0

I was paying for 24/7 security and key card access to a gate that never got installed even after 3 months. Despite this unit being in Syracuse, there was no salting and poor plowing. Excellent staff

Karen/James C.  |  Overall Experience 
Rating:
4.0

Need to make access available for FREE AND at ALL times 24/7 people have work school and emergencies and need to do things at their storage at all different times of the day and the week! Thank you

Marie T.  |  Overall Experience 
Rating:
5.0

awsome pp....

LUIS C.  |  Overall Experience 
Rating:
5.0

Everything went well. Customer service was excellent and appreciated!

Jessie H.  |  First Impressions 
Rating:
5.0

Everything went really smooth.

joe t.  |  Overall Experience 
Rating:
5.0

Great staff

Larry L.  |  Overall Experience 
Rating:
5.0

I would suggest salting the storage driveways as I and my nephew slipped a couple of times falling when emptying the unit. The driveways were sheets of ice. Very dangerous. I hurt my myself falling.

kristie f.  |  Overall Experience 
Rating:
3.0

na

Shanica E.  |  First Impressions 
Rating:
5.0

Everything went very smoothly. The employee was very efficient and knowledgeable.

Carol S.  |  First Impressions 
Rating:
5.0

The employees in Cicero were first rate. They went the extra mile to make sure i wasnt all stressed out. Great team!

Larry L.  |  First Impressions 
Rating:
3.0

Mice in the storage facility

Matthew K.  |  Overall Experience 
Rating:
5.0

Convenient, clean and secure. Staff is very professional and glad to have you business. Highly recommend for your moving or storage needs.

David & Angie S.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and nice.

Kenneth L.  |  Overall Experience 
Rating:
5.0

The unit was in great shape and the staff was excellent. Only needed the unit for a few months and it did the job well.

CJ W.  |  Overall Experience 
Rating:
5.0

Very pleased!!

KELLY R.  |  Overall Experience 
Rating:
5.0

When it comes to moving it's never fun, this U-Haul site contributed to a smooth worry free experience. I thank you for that.

Alfrendo T.  |  Overall Experience 
Rating:
5.0

Roomy, clean and accessible not to mention affordable. Fast move in and out. Absolutely will recommend their facility

COLEEN N.  |  Overall Experience 
Rating:
5.0

The employees were very helpful and I did not have to wait at all

pamela m.  |  Overall Experience 
Rating:
5.0

I love the staff! Aleasha is a life saver and the staff in amazing. When needed I'll be back. My only complaint is finding out that a mouse lived in a boot of mine and helped himself to some string.

JACKIE B.  |  Overall Experience 
Rating:
4.0

Great place to go if you are moving or need storage. Very helpful with lots of assistance available. Plan as far ahead as possible because when you are good, you are also very busy.

George F.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and accommodating!

betty a.  |  Overall Experience 
Rating:
5.0

Got there first thing in the morning and they were quick and professional in getting me set up with a new unit and checking in my trailer! Great experience!

Curtis W.  |  Reservation 
Rating:
5.0

The manager is very helpful and friendly. I was unaware of the size for my needs. She was very helpful and informative.My experience with the representatives at Cicero Ny location is always Great,

Jacqueline L.  |  Reservation 
Rating:
5.0

I would recommend anyone to use U-haul for moving anything especially their storage units. Best deal I ever got and customer service was excellent. Thank you.

nahideh c.  |  Reservation 
Rating:
5.0

Very well kept. And clean. But as an incentive to storage users. Uhaul should offer discount rates on truck rentals to its storage patrons

Peter S.  |  Overall Experience 
Rating:
1.0

Nothing but problems from start to finish

John K.  |  Overall Experience 
Rating:
5.0

The customer service care was amazing, the workers was very kind and thoughtful and understanding.. I love coming to business like that...

Tammy R.  |  Overall Experience 
Rating:
5.0

Staff very helpful and went above and beyond in helping with the equipment needed

Tyler J.  |  Overall Experience 
No reviews have been submitted for this location.

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