Customer Reviews for U-Haul Moving & Storage at Business Ave II

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Business Ave II

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William L. on

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After arriving that the drop off location and driving the van a total of 17 miles. The vehicle was checked in by very friendly agents. All things were in order. I went into the office to get info on the price change and was told of the "one way" charge difference. Good customer service, but a little to late.

Stephen B. on

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This was not the location I chose when I reserved the trailer, and was inconvenient for me.

Caroline I. on

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Price for the pickup vs $19.99 van. Pickup should be cheaper

Jayme F. on

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Customer did not leave a comment.

Michael H. on

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The staff was polite, flexible and very accommodating.

Roy H. on

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Had a long wait to pick up trailer because only 1 person was on duty during lunch time hours.

John H. on

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The personnel at this site are very professional, knowledgeable and personable.

Timothy S. on

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Very friendly an customer service !!!

Ron M. on

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Quality tow hitch installed quickly. Tech did a great job.

Steven M. on

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When we were there during the week, there were two check-in agents attending waiting customers. The wait time are very little. On Saturday however, there was only one agent and a few customers waiting. The agent was very good, courteous, and processed requests as quickly as possible (he also had to "hook" the rental up in the yard with the customer). There were a few people waiting. It would have been nice to see another rental agent and/or someone in the yard hooking up the rental. Maybe they were just short staffed that day. The return rental process went very well and fast. We will certainly rent there again.

James F. on

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Great staff. Vehicle seemed to drift right when driving...told member of the store.

Kenneth R. on

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Excellent customer service!!

Michelle S. on

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Customer did not leave a comment.

Kate B. on

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Very fast service and the food employee who helped me was great.

sandra b. on

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Not location issue but upper uhaul horrible by changing location and size of vehicle i couldnt move some of my stuff because would have cost alot more than i would have because those things were suppose to go to location where i made reservations

Kathleen B. on

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Christopher O. on

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Joyce/William G. on

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Easy to rent great ppl

Isatou S. on

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Clothes had a bad smell. Shoes grew mold.

Lashaundra B. on

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Customer did not leave a comment.

Frank A. on

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Did online reservation night before. The site told me I saved 30 minutes at check out. Actually took even longer at the store. Need to speed up the check out process

jennie d. on

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Lauren S. on

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joyce G. on

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Assistant manager and Nicholas were EXTREMELY helpful fast and friendly always use them and the storage !! Very happy

David K. on

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Diane C. on

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Christopher H. on

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Gary W. on

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Daniel K. on

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OK.

Joanne H. on

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Carl S. on

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Owner is great. Love this location

Daniel M. on

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I was charged a cleaning fee on the truck I rented. The vehicle was returned in the same condition as it was when I picked it up. I did however inadvertently lock the keys in the vehicle upon return. I was never advised that I would be charged almost 39.00 for this unfortunate mistake. I would like to speak to a manager about this incident. Thank you Dan Matthews 315-868-9891

Alan O. on

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Customer did not leave a comment.

Michael A. on

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cindi p. on

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our unit was invaded by mice, which left their corn kernels and droppings all over my daughter's contents. UHaulstaff referred me directly to insurance company. Headache I dont have time for.

RICHARD T. on

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none

Susan a. on

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Wonderful very helpful

Karen/James C. on

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I was paying for 24/7 security and key card access to a gate that never got installed even after 3 months. Despite this unit being in Syracuse, there was no salting and poor plowing. Excellent staff

Marie T. on

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Need to make access available for FREE AND at ALL times 24/7 people have work school and emergencies and need to do things at their storage at all different times of the day and the week! Thank you

LUIS C. on

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awsome pp....

Jessie H. on

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Everything went well. Customer service was excellent and appreciated!

joe t. on

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Everything went really smooth.

Larry L. on

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Great staff

kristie f. on

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I would suggest salting the storage driveways as I and my nephew slipped a couple of times falling when emptying the unit. The driveways were sheets of ice. Very dangerous. I hurt my myself falling.

Shanica E. on

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na

Carol S. on

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Everything went very smoothly. The employee was very efficient and knowledgeable.

Larry L. on

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The employees in Cicero were first rate. They went the extra mile to make sure i wasnt all stressed out. Great team!

Matthew K. on

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Mice in the storage facility

David & Angie S. on

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Convenient, clean and secure. Staff is very professional and glad to have you business. Highly recommend for your moving or storage needs.

Kenneth L. on

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Staff was extremely helpful and nice.

CJ W. on

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The unit was in great shape and the staff was excellent. Only needed the unit for a few months and it did the job well.

KELLY R. on

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Very pleased!!

Alfrendo T. on

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When it comes to moving it's never fun, this U-Haul site contributed to a smooth worry free experience. I thank you for that.

COLEEN N. on

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Roomy, clean and accessible not to mention affordable. Fast move in and out. Absolutely will recommend their facility

pamela m. on

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The employees were very helpful and I did not have to wait at all

JACKIE B. on

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I love the staff! Aleasha is a life saver and the staff in amazing. When needed I'll be back. My only complaint is finding out that a mouse lived in a boot of mine and helped himself to some string.

George F. on

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Great place to go if you are moving or need storage. Very helpful with lots of assistance available. Plan as far ahead as possible because when you are good, you are also very busy.

betty a. on

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Staff was extremely helpful and accommodating!

Curtis W. on

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Got there first thing in the morning and they were quick and professional in getting me set up with a new unit and checking in my trailer! Great experience!

Jacqueline L. on

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The manager is very helpful and friendly. I was unaware of the size for my needs. She was very helpful and informative.My experience with the representatives at Cicero Ny location is always Great,

nahideh c. on

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I would recommend anyone to use U-haul for moving anything especially their storage units. Best deal I ever got and customer service was excellent. Thank you.

Peter S. on

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Very well kept. And clean. But as an incentive to storage users. Uhaul should offer discount rates on truck rentals to its storage patrons

John K. on

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Nothing but problems from start to finish

Tammy R. on

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The customer service care was amazing, the workers was very kind and thoughtful and understanding.. I love coming to business like that...

Tyler J. on

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Staff very helpful and went above and beyond in helping with the equipment needed