I had reserved a moving truck along with a storage unit. Everything went fine with my truck reservation, truck was clean and did the job. But when I got back to drop my things off to my storage unit and return the truck I was told that they had sold the unit I reserved earlier that day. With no other units available, I ended up with nowhere to take my couches, dresser, or box spring that I had which ended in me having to get rid of them and a drag in my day. I was told that just because I made a reservation did not mean that it would be available, but I'm sorry I thought that was the definition of a reservation? Would not go back.James H.
Customer Reviews for U-Haul Moving & Storage at Byrne Rd
Toledo, OH 43614
(S Of Heatherdowns)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Efrem S.
Excellent location. Very customer focused.Brian G.
Excellent customer service from the agent. Very helpful and friendly. Made me feel valued. This is the best location for UHaul in the Toledo area.Brian G.
Customer did not leave a comment.Samuel G.
Customer did not leave a comment.Krista D.
Excellent and friendly customer serviceDan H.
Customer did not leave a comment.Marty F.
Customer did not leave a comment.LANICE G.
Employees were super friendly and helpful, both when I picked up the trailer and when I returned. My last two rentals have been very positive.Martin R.
Chris was very helpful getting me checked in and also getting me transferred to another storage unit when I realized the first one wasn’t big enough. Even as I kept coming in to purchase several items up until I finished loading my unit, Chris and the staff was very polite.Erica C. | First Impressions
I appreciate the months of helpful information and patience the employees had at UhaulCornelius W. | Overall Experience
I was sent to Byrne location from Detroit Avenue location due to a mistake by Uhaul double booking a 26' truck. Won't be going back to Detroit Ave location.John L.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.paul C.
They were great and worked with our scheduleJeana G.
Great service! Great truck!Donald A.
Could not find anything to improve excellentCARLOS C.
Employees at pick up and drop off were very friendly and helpful. I will definitely come back to this location when I need another trailer.Rob C.
This is one of the better U-Haul places that I've rented from. Very professional. They did a great job!JOHN S.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.brigette B.
Customer did not leave a comment.Terry H.
Customer did not leave a comment.Jerry P.
Our experience was perfect, the nicest lady helped us do the paperwork and the sweetest man helped us with the truck! Definitely using them for future needs!PEGGY S.
Great people working there. Treated me so well.Neil N.
Great place, very kind, great customer serviceJerimiah F.
Excellent rental experience. The people couldn't have been nicer.Jeff Y.
Customer did not leave a comment.Ziad M.
I reserved a 15' truck on your app. Upon arriving the truck was not available for the time I reserved. The customer service offered me no assistance, just said it's not available. I was offered a 10' truck which doubled the number of trips I had to take, which meant more miles, more charges. No discount was offered or anything to make up for the truck not being available.TODD R.
The staff was professional, informative and exceptional.Lee K.
The gentlemen who assisted us at both pick-up and drop off were extremely helpful. They gave us a great experience!Chad G.
Customer did not leave a comment.Angela B.
Customer did not leave a comment.Daniel C.
Friendly, helpful and great positive service!David Z.
Customer did not leave a comment.scott R.
Customer did not leave a comment.KARIN C.
Great in every aspect!Peter R.
The owners were great, the guy that took care of us was great. That is why I will continue to use this uhaul for future movesALICIA C.
Customer did not leave a comment.Don W.
Customer did not leave a comment.Daniel R.
Persanable and GREAT customer service.Jill K.
Customer did not leave a comment.James B.
Christopher was awesome as always. Great manager and customer service.Kay C.
Customer did not leave a comment.Kathy S.
Customer did not leave a comment.VINCENE W.
Customer did not leave a comment.Rebecca C.
Customer did not leave a comment.Ethan P.
Customer did not leave a comment.MONIQUE M. | Overall Experience
The staff at this location was so friendly and helpful.Jerriann C.
Customer did not leave a comment.Don W.
This was my first time using U-Haul. The staff was so very kind and made me feel that my project was very important to them as much as it was for me. I will definitely use them again if the need arises.Trevor B.
Customer did not leave a comment.Kevin R.
I wasn't aware of this location so close to me - clean well maintained - didn't feel rushed or secondary to the employees othe work commitments. Well above averageSanjit D.
Customer did not leave a comment.Jesse G.
Friendly staff and great locationDwight K.
Very professional staff. Thank you for a smooth process.Angela G.
Customer did not leave a comment.ANTHONY S.
The worker that was there both times I had to use your rental trucks he was very respectful and patient and understanding and really listens to customers and try to understand their needs thank you so much for excellent service.LATERIA L.
Customer did not leave a comment.Jessica D. | Overall Experience
Customer did not leave a comment.John Y.
I wasn't informed that a locksmith had previously maintenanced the locks and to be careful. Due to the negligence of U-Haul, had to wait 2 hours for a locksmith that informed me he personally had been called to that specific vehicle 4 times in the last few weeks. The truck stalled on my twice and would barely go over 20 mph. I told them when I dropped it off and they said not their fault. So the fact I would've been late back with the truck isn't their problem either. Absolutely terrible customer serviceKistinia M.
Just keep doing what u guys do n u will have lots of costumers ty for all u do n helping with my moveAMY H.
Customer did not leave a comment.Gayle L.
Customer did not leave a comment.MONIQUE M. | First Impressions
Employees very cordial and helpful. They went above and beyond. 2nd time renting from that location.Nyzeth P.
Helpful staff and manager, friendly. Uhaul in general should be commended for the adjustment due to weather challenges.Kay C.
Customer did not leave a comment.Kathy C.
Customer did not leave a comment.andrea p. | Overall Experience
Nothing. Everything went perfectly.Ryan M.
Chad was extremely helpful on the front side helping us decide on which truck was right for us and also provided additional helpful tips. The gal we spoke to there after the fact (didn't catch name but said she'd been there for 30 years.) Happy with our truck and experience.Glory H.
Great employees considerate helpful efficientPEGGY L.
Only a few things. The online reservation showed the mileage rate was .59 per mile, but .69 when I checked in. I am sad that it was a change from what I expected. I would rent again, but mileage is a buster. from my home to pickup was already a lot. I wish there was a better package for mileage. Especially for a longer rental. Otherwise, it was a very good choice to rent from Uhaul, and the truck was a champion.KAREN U.
Friendly staff & clean facility & very reasonable prices for the units .Steven M. | First Impressions
Absolutely top notch customer service! Fantastic!Nora J.
Customer did not leave a comment.WILMA T.
The gentleman working at this location was very polite and kindly showed me how to work certain parts of the truck. Definitely one of your best representatives of your company!Jillian E.
Customer did not leave a comment.Tracey G.
Customer did not leave a comment.Sheryl S. | Overall Experience
Great service, great people to deal with. Very quick and efficient service. I was extremely happy renting the truck from UHAUL at that location.OUSSAMA L.
Entire experience was fast, simple and easy. Staff was professional and very courteous.Robert B.
Customer did not leave a comment.Randy S.
Customer did not leave a comment.Robert B.
Refund should post earlier to ccNicholas H.
Customer did not leave a comment.Daniel V.
Customer did not leave a comment.JEREMY D.
Renting at this place has been an absolute nightmare. I am not local, and have been trying to cancel my storage unit remotely for two months. Even though I have received confirmation that my move-out request was processed, I still keep getting charged for the storage unit. I have offered to pay the $100 fee to cut the lock and clean out the space, yet that keeps not happening.carolyn i. | Overall Experience
Everything was well organized no problems what so ever staff was super niceJacquelyn G.
They had the truck ready and running!!! Wow I was amazed. Very kind and helpful!!! Thank you !Timothy S.
Customer did not leave a comment.EMILY MARIE M.
People were quick and efficient.Judy T.
Always great customer service. The employees here genuinely careDaniel C.
The folks at this facility are very friendly & helpful. When we inadvertently lost our storage reservation there (our fault, not theirs), they checked with other facilities in the area to find a facility with the large unit we needed. We've also rented trucks from this location and have been very pleased with our experience.James S.
was very easy and fastwilliam s. | First Impressions
Customer did not leave a comment.Terrence S. | First Impressions
I always get good service there i would recommend them to anyone the staff treat me like familyENEDINA Y.
The employee that checked me in was pleasant. The gentleman that checked me in when I brought the truck back was absolutely awesomeJULIE S.
Customer did not leave a comment.Lawte F.
The folks there were friendly and Professional...I've used U-Haul numerous times, in numerous states and this site and staff rank near the top!!JAMES C.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Mary A.
Very well run U-Haul store. Their sales associate was very friendly, personable and helpful. I enjoyed working with him on the check-out and the check-in with the truck's return The 15 foot truck was clean, and well maintained. It did have 140,000 miles on it.....and I suspected it would be a disappointing vehicle. But as it turned-out ....all was fine as the truck ran, and stopped as it should. Heat, Air, radio, gauges, and mirrors were good. Nice Store, Nice People, Good Equipment, Accurate Billing,Good Communication with/from Central Reservation/Dispatch.TERRY W.
Customer did not leave a comment.Matthew M.
The staff was very pleasant and most helpful.DIANA L.
Nothing!!! This was my first experience with u-Haul and it was great! Cudos to Ms Paula,Mr Robert and chad. Thanks again for it a breeze.LISA L.
Customer did not leave a comment.Carlotta M. | Overall Experience
All was fine. No suggestionDavid H.
They were terrific, kind, courteous and very helpful , highly recommend this U Haul moving company. Bless YouROSANNE D.
Customer did not leave a comment.Chad P.
Customer did not leave a comment.STEVE E. | First Impressions
Customer did not leave a comment.steven p. | Overall Experience
I feel they went above and beyond. The nicest and most friendly people. I had rented the unit for my son and he didn't get everything out on time and they were so gracious to extend the time and didn't charge me! Just shows that they care about their customers! If needed in the future, I will definitely use this facility!! Thank you!!!Lucille B. | Overall Experience
Customer did not leave a comment.Victoria D. | Online Move In
Customer did not leave a comment.bruce p. | First Impressions
Customer did not leave a comment.Heather H. | Overall Experience
A good experience over all. I would definitely use this facility in the future if needed.Anne B. | Overall Experience
Customer did not leave a comment.THOMAS B. | Overall Experience
Customer did not leave a comment.Alexis L. | Overall Experience
5 Star Rating Office staff was outstanding. However pricing was to expensive which will force me to look at other options in futureAlan D. | Overall Experience
Have been a Uhaul customer @ the Byrne Rd storage for several years.The facility/ units are always clean & the staff is definalty 5 🌟!!LYN M. | Overall Experience
Exceptional customer service!sherri m. | Overall Experience
Counter person was extremely helpfulGeorge H. | First Impressions
Pleasently surprised of location and convenience of renting. Not knowing of any other storage places to compare with.Ricky L. | First Impressions
Customer did not leave a comment.Vivian D. | Overall Experience
Paula and Jim are the best I have ever met in the moving/storage business. They are so knowledgeable and go out of their way to make sure you have exactly what you need. I would never go anywhere else because they made the job so easy and are equally as friendly. They truly aim to please the customer which is a bit hard to find today. Great job to you both and a big thank you.Bill R. | Overall Experience
Customer did not leave a comment.kelly w. | First Impressions
Customer did not leave a comment.Julie C. | First Impressions
Customer did not leave a comment.Megan l. | First Impressions
Paula and Jim are the best I have ever encountered at customer service. They are very friendly and ever so helpful. I would recommend them to anyone needing UHaul for storage or moving. I can't say enough about them.Bill R. | First Impressions
Paula was extremely friendly and helpfulBill R. | Overall Experience
Customer did not leave a comment.Jerry W. | Overall Experience
Customer did not leave a comment.Darrin T. | Overall Experience
The three people I dealt with there were friendly and super helpful. I have already recommended them to a friend and strongly suggest you use this location for your storage and truck rental needs!JENNIFER M. | First Impressions
Customer did not leave a comment.Shalon C. | Overall Experience
Customer did not leave a comment.andrea p. | Overall Experience
Were will to make my transaction smooth sailingLatoya Y. | Online Move In
Very professional and courteous staff that is tentative to customer needs. The storage unit was clean and safe and to add there was clean working restroom. I would definitely use this storage unit again and recommend it. The first storage we went to wasn’t safe and we were rented a storage unit that was already occupied so we opted out and chose the Byrne Rd location.Brenda S. | Overall Experience
Customer did not leave a comment.Jordan A. | Online Move In
Customer did not leave a comment.MICHELE R. | First Impressions
Customer did not leave a comment.Sofia H. | Overall Experience
Customer did not leave a comment.PAULA C. | First Impressions
Overall I had a good experience using this facility. Most of the staff were very friendly and helpful. There were 2 times in the last year that my storage had a lock put on and even after I paid it was not removed. I had to come in personally and have it removed. When I did finally get everything out of the storage I wasn't able to dispose of 1 large item so I left it. I received a phone call at 7:15 in the morning to inform me I was going to still be charged rent for the unit. I told the lady over the phone I will not pay rent but if they remove the item I will be more than willing to pay the disposal fee. She had an attitude with me and got a bit huffy with me stating the fee is $250 and she suggests I come dispose of the item myself even though I had told her multiple times I could not. She then proceeded to tell me that it'd be in my best interest to pay the fee otherwise it would go into collections. I feel this was unnecessary for her to call me so early, to get upset after I asked her to go ahead and have it taken care of by their company and to make me feel like she was threatening me with collections without giving me an opportunity to pay the fee. Very unprofessional last experience! Chad and Chris were amazing over the past 2 years!Cassandra M. | Overall Experience
Nice facility and staff!!!JAMES R. | First Impressions
Wonderful peopleSteve V. | First Impressions
I had a wonderful experience at the Byrne Road U-Haul. Paula and her husband were very kind, helpful, and accommodating. I would strongly recommend them to anyone looking for a safe and well maintained storage area to keep things with a staff that is very attentive to needs and always willing to help and to accommodate (within reason I'm sure). They take pride in providing a great place and great service.IAIN M. | Overall Experience
Chad and the women who work there is awesome.Brenda S. | First Impressions
The staff is very professional & friendly I would definitely recommend U-Haul to anyone looking for storageLANCE C. | First Impressions
By far THE BEST center I have ever used. Very professional, extremely helpful and accommodating. They explained everything Including how not to incur extra charges. I am very pleased.Ellen H. | First Impressions
Paula thank you for everything.Harriet T. | Overall Experience
Customer did not leave a comment.Leon F. | First Impressions
Would definitely recommend this facility. Great people !!!!!richard n. | Overall Experience
Customer did not leave a comment.MISTY L. | Overall Experience
Customer did not leave a comment.James S. | Overall Experience
Excellent service the only complaint I have is that I was unable to pick up or drop off my 26ft moving van rental at this location.alex b. | Overall Experience
Chad is awesomejenny z. | Overall Experience
The employees are super nice and helpful. They always greeted me with a smile and were so accommodating . I would rent a storage unit from them againhelen m. | Overall Experience
Nice staffJeff R. | Overall Experience
Customer did not leave a comment.debbie m. | Overall Experience
Customer did not leave a comment.Tammy I. | First Impressions
Excellent service. Very clean and friendly atmosphere. So glad I came here Paula is just the best at her jobPaula C. | First Impressions
Thank you as you where there when we needed you.DORINE M. | Overall Experience
It was a great location with great workers!PHILIP A M. | Overall Experience
Thank you for a job well done. The staff was knowledgable and helpful. The facility was secure and well light. The hours were convenient.CARL H. | Overall Experience
I would like to talk about what I experienced. Awful experience. 614-638-6179Cassandra P. | First Impressions
The unit was clean and well maintained: I did not have to worry about any of my belongings.Jerry S. | Overall Experience
Lots of mouse feces in the unit upon clean out .JENNIFER P. | Overall Experience
Everyone is very friendly and happyJammie T. | Overall Experience
The storage area was great, but the price for the unit was getting over priced. It was supposed to be a 10 X 20 and I never measured it till I was moving out, cause it was only 10 X 18 and inchesbob t. | Overall Experience
Great peopletyler v. | Overall Experience
6 starschad b. | First Impressions
Good serviceTHOMAS B. | Overall Experience
Staff at the facility was very helpful. they many sure my storage on few occasionmarilyn t. | Overall Experience
Best customer service and help I’ve experienced in a long time. First class operation Even assisted w loading a huge piece of furniture. Explained everything thoroughly.andrew f. | First Impressions
I couldn't have had a better customer service experience as the one I had with a manager that really treated me professionally and personally as though I was not just a unit number. Thanka!Lamar H. | Overall Experience
Was greated and treated greatjoseph r. | First Impressions
Great customer service. And great peoplelatifah w. | First Impressions
This review might be exaggerated, but, I assure you, it's not. The folks we met at Byrne Rd Uhaul were the nicest, kindest people ever. They went so far out of their way to help us, it was amazing!Joshua B. | First Impressions
noneKATHLEEN D. | Overall Experience
N/ADIANE M. | Overall Experience
Nice clean, organized and was very helpful. Great customer service no waiting time.Leslie H. | First Impressions
Fast and Friendly service.debbie m. | First Impressions
Very friendly, great location. Affordable aND clean.Laura H. | Overall Experience
Met every one of my needs. Trucks were clean and well-maintained. The storage facility was spotless and easy to access. Customer service was top-notch. This business knows how to get repeat customers.Pam R. | Overall Experience
Everyone was friendly we spoke with. They worked with us on our situation. Our unit was rented when we got there but that was quickly taken care off. Thank you!Johna R. | Reservation
The agents who assisted me n Lancaster and Toledo made my move as pleasant as moving can be!Beth S. | Reservation
More than helpful. Very clean storage unit. Wonderful staff.Kim C. | Reservation
NoneSANDRA B. | Overall Experience
Staff is very professional and go out of their way to help the customers. I got a great experience. Highly recommend the Byrne Rd Uhaul. ThanksJesse M. | Overall Experience
Excellent staff with service that exceeded my expectations!!! Keep up the good work!Theresa T. | Overall Experience
The manager and all staff were so friendly and accommodating. They really care about the people they rent their space to. I felt so comfortable and welcomed. I had a great experience.Jenny Z. | Overall Experience
I always have a positive experience with the Uhal staff on Byrne Road.brandy w. | Overall Experience
Very friendly & accommodating!! Would use services again in heartbeat!Mike L. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!