Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They are fast friendly, and give you details on the truck before you leave.
Overall I had a good experience using this facility. Most of the staff were very friendly and helpful. There were 2 times in the last year that my storage had a lock put on and even after I paid it was not removed. I had to come in personally and have it removed. When I did finally get everything out of the storage I wasn't able to dispose of 1 large item so I left it. I received a phone call at 7:15 in the morning to inform me I was going to still be charged rent for the unit. I told the lady over the phone I will not pay rent but if they remove the item I will be more than willing to pay the disposal fee. She had an attitude with me and got a bit huffy with me stating the fee is $250 and she suggests I come dispose of the item myself even though I had told her multiple times I could not. She then proceeded to tell me that it'd be in my best interest to pay the fee otherwise it would go into collections. I feel this was unnecessary for her to call me so early, to get upset after I asked her to go ahead and have it taken care of by their company and to make me feel like she was threatening me with collections without giving me an opportunity to pay the fee. Very unprofessional last experience! Chad and Chris were amazing over the past 2 years!
The lady working there was awesome. Very friendly and made of smooth
Nice facility and staff!!!
Wonderful people
The byrne rd office was great. Excellent people
I had a wonderful experience at the Byrne Road U-Haul. Paula and her husband were very kind, helpful, and accommodating. I would strongly recommend them to anyone looking for a safe and well maintained storage area to keep things with a staff that is very attentive to needs and always willing to help and to accommodate (within reason I'm sure). They take pride in providing a great place and great service.
Chad and the women who work there is awesome.
It was hard to get in the truck. It would be nice to have ramps on the trucks for short people. The customer service was great!
Loved the customer service with the agent when I picked up! Drop off was very easy.
Masked employees
Employee was not wearing a mask inside or outside when interacting with customers during pandemic.
The staff is very professional & friendly I would definitely recommend U-Haul to anyone looking for storage
Everything was perfect and your people were helpful and very pleasant. Thank You!
very friendly and helpful, were quick to direct me what to do so i could get on with my day
Everything went so smoothly, you guys were great! I like that you did almost everything online so all I had to do on moving day was walk in give you my credit card and get the keys! So easy! âââââ
Owner and service personnel were very friendly and helpful.
Nothing. The gentlemen working we're very friendly and quick both picking up and dropping off. We will definitely use this location again.
This is first class
By far THE BEST center I have ever used. Very professional, extremely helpful and accommodating. They explained everything Including how not to incur extra charges. I am very pleased.
Build a bigger lot. You do such good service, that everyone wants to come. Very compacted.
Outstanding customer service at this location! Thanks and keep up the great work!
Nothing Exceptional Service.
Great service. I really liked the truck.
Very nice people there.
Awesome. Super friendly and checked me out fast. Very nice people!
This was the first time using this location. Very well organized, caring and efficient. Better than any other location I've used!
Best experience I have had with Uhaul. I was in and out quickly, both picking up the trailer and dropping it off.
Paula thank you for everything.
I wear a mask out of respect for other people's health. Make sure your staff wear masks.
These guys were great!!
Great experience as alwaysðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜
Would definitely recommend this facility. Great people !!!!!
Easy pick up and drop off. Thanks for the great service
Great service and hospitality.
Wow, the man there was polite and helpful. He made the transaction easy and pleasant. This is also the location of where I requested to drop-off. Finally, I wasn't switched to another location for the drop-off. First time that happened.
The associates at this location were amazing, very friendly and very helpful! I would definitely recommend this location to anyone who needs U-Haul equipment or supplies.
Great family owned business.
Great and friendly service!
Great staff and smooth experience!
Employees should wear masks
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The man at this location when I returned the truck was very rude and intimidating, he called me names and swore at me repeatedly, not a very good way to treat your customers,he didn't care
Great! Nice owner and good looking and riding truck
The customer service representative at this location was very nice very easy to talk to and explained everything perfectly. Made the whole thing super easy.
I used to use another location more often but this one had the equipment I needed so came to this location. From now on they will always get my business! Staff was very friendly and helpful made the experience of rental awesome! Very positive attitudes! Thanks again for all your help and keeping us laughing! That in itself was worth every penny in these horrible times!
The couple that ran the operation were very pleasant and accomodating. Thank you
Staff was great!!! Thorough and very helpful! Thank u!
There are a LOT of Uhaul locations. These people were the best by far. Well worth driving a few extra miles if Necessary . Friendly, effecient.
Got charged for gas when I returned with more than I started with. Never will use U-Haul again.
people working there were amazing Pam was extremely helpful. Honestly, Uhaul was the easiest part of my day
Very friendly staff and great service
Everyone very polite and helpful. Will always go back here.
The whole experience was seem less.
return was super simple, park, turn in key and go!
Appreciate equipment being ready on time. they didn't have the size truck we wanted to upgraded us for free. Great customer service.
Its to expensive
Very clean and maintain facility with great staff. Thanks for everything
Nothing the customer service is amazing!!! The Camachos are always friendly and kind...helpful...patient and go above and beyond to make sure you as a customer is satisfied!!! This is why I keep coming back to this location plus it is very clean and smells good everytime I go in to rent a Uhaul vehicle!!! Thank you Camachos!!!
Excellent service the only complaint I have is that I was unable to pick up or drop off my 26ft moving van rental at this location.
Extremely friendly and efficient. In and out in minutes.
Chad is awesome
great service thanks
Very nice people to work with, polite, professional, knowledgeable, informative. They made sure that I knew and understood the terms, the process and how to handle my equipment before leaving. Also covered the return procedures so it would be as simple as possible. Again Great people and a Great Jon Thanks so very much.
Have rented from this facility several times. They are always very friendly and professional.
The employees are super nice and helpful. They always greeted me with a smile and were so accommodating . I would rent a storage unit from them again
Nice staff
thank you
Great place to rent from!!! They are very nice there!
Excellent service. Very clean and friendly atmosphere. So glad I came here Paula is just the best at her job
Thank you as you where there when we needed you.
It was a great location with great workers!
Thank you for a job well done. The staff was knowledgable and helpful. The facility was secure and well light. The hours were convenient.
I would like to talk about what I experienced. Awful experience. 614-638-6179
The unit was clean and well maintained: I did not have to worry about any of my belongings.
Lots of mouse feces in the unit upon clean out .
Everyone is very friendly and happy
The storage area was great, but the price for the unit was getting over priced. It was supposed to be a 10 X 20 and I never measured it till I was moving out, cause it was only 10 X 18 and inches
Great people
6 stars
Good service
Staff at the facility was very helpful. they many sure my storage on few occasion
Best customer service and help I’ve experienced in a long time. First class operation Even assisted w loading a huge piece of furniture. Explained everything thoroughly.
I couldn't have had a better customer service experience as the one I had with a manager that really treated me professionally and personally as though I was not just a unit number. Thanka!
Was greated and treated great
Great customer service. And great people
This review might be exaggerated, but, I assure you, it's not. The folks we met at Byrne Rd Uhaul were the nicest, kindest people ever. They went so far out of their way to help us, it was amazing!
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N/A
Nice clean, organized and was very helpful. Great customer service no waiting time.
Fast and Friendly service.
Very friendly, great location. Affordable aND clean.
Met every one of my needs. Trucks were clean and well-maintained. The storage facility was spotless and easy to access. Customer service was top-notch. This business knows how to get repeat customers.
Everyone was friendly we spoke with. They worked with us on our situation. Our unit was rented when we got there but that was quickly taken care off. Thank you!
The agents who assisted me n Lancaster and Toledo made my move as pleasant as moving can be!
More than helpful. Very clean storage unit. Wonderful staff.
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Staff is very professional and go out of their way to help the customers. I got a great experience. Highly recommend the Byrne Rd Uhaul. Thanks
Excellent staff with service that exceeded my expectations!!! Keep up the good work!
The manager and all staff were so friendly and accommodating. They really care about the people they rent their space to. I felt so comfortable and welcomed. I had a great experience.
I always have a positive experience with the Uhal staff on Byrne Road.
Very friendly & accommodating!! Would use services again in heartbeat!
