I had reserved a moving truck along with a storage unit. Everything went fine with my truck reservation, truck was clean and did the job. But when I got back to drop my things off to my storage unit and return the truck I was told that they had sold the unit I reserved earlier that day. With no other units available, I ended up with nowhere to take my couches, dresser, or box spring that I had which ended in me having to get rid of them and a drag in my day. I was told that just because I made a reservation did not mean that it would be available, but I'm sorry I thought that was the definition of a reservation? Would not go back.
James H.Customer Reviews for U-Haul Moving & Storage at Byrne Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent location. Very customer focused.
Brian G.Excellent customer service from the agent. Very helpful and friendly. Made me feel valued. This is the best location for UHaul in the Toledo area.
Brian G.Excellent and friendly customer service
Dan H.Employees were super friendly and helpful, both when I picked up the trailer and when I returned. My last two rentals have been very positive.
Martin R.Chris was very helpful getting me checked in and also getting me transferred to another storage unit when I realized the first one wasn’t big enough. Even as I kept coming in to purchase several items up until I finished loading my unit, Chris and the staff was very polite.
Erica C. | First ImpressionsI appreciate the months of helpful information and patience the employees had at Uhaul
Cornelius W. | Overall ExperienceI was sent to Byrne location from Detroit Avenue location due to a mistake by Uhaul double booking a 26' truck. Won't be going back to Detroit Ave location.
John L.They were great and worked with our schedule
Jeana G.Great service! Great truck!
Donald A.Could not find anything to improve excellent
CARLOS C.Employees at pick up and drop off were very friendly and helpful. I will definitely come back to this location when I need another trailer.
Rob C.This is one of the better U-Haul places that I've rented from. Very professional. They did a great job!
JOHN S.Our experience was perfect, the nicest lady helped us do the paperwork and the sweetest man helped us with the truck! Definitely using them for future needs!
PEGGY S.Great people working there. Treated me so well.
Neil N.Great place, very kind, great customer service
Jerimiah F.Excellent rental experience. The people couldn't have been nicer.
Jeff Y.I reserved a 15' truck on your app. Upon arriving the truck was not available for the time I reserved. The customer service offered me no assistance, just said it's not available. I was offered a 10' truck which doubled the number of trips I had to take, which meant more miles, more charges. No discount was offered or anything to make up for the truck not being available.
TODD R.The staff was professional, informative and exceptional.
Lee K.The gentlemen who assisted us at both pick-up and drop off were extremely helpful. They gave us a great experience!
Chad G.Friendly, helpful and great positive service!
David Z.Great in every aspect!
Peter R.The owners were great, the guy that took care of us was great. That is why I will continue to use this uhaul for future moves
ALICIA C.Persanable and GREAT customer service.
Jill K.Christopher was awesome as always. Great manager and customer service.
Kay C.The staff at this location was so friendly and helpful.
Jerriann C.n/a
Carolyh F.This was my first time using U-Haul. The staff was so very kind and made me feel that my project was very important to them as much as it was for me. I will definitely use them again if the need arises.
Trevor B.I wasn't aware of this location so close to me - clean well maintained - didn't feel rushed or secondary to the employees othe work commitments. Well above average
Sanjit D.Friendly staff and great location
Dwight K.Very professional staff. Thank you for a smooth process.
Angela G.The worker that was there both times I had to use your rental trucks he was very respectful and patient and understanding and really listens to customers and try to understand their needs thank you so much for excellent service.
LATERIA L.I wasn't informed that a locksmith had previously maintenanced the locks and to be careful. Due to the negligence of U-Haul, had to wait 2 hours for a locksmith that informed me he personally had been called to that specific vehicle 4 times in the last few weeks. The truck stalled on my twice and would barely go over 20 mph. I told them when I dropped it off and they said not their fault. So the fact I would've been late back with the truck isn't their problem either. Absolutely terrible customer service
Kistinia M.Just keep doing what u guys do n u will have lots of costumers ty for all u do n helping with my move
AMY H.Employees very cordial and helpful. They went above and beyond. 2nd time renting from that location.
Nyzeth P.Helpful staff and manager, friendly. Uhaul in general should be commended for the adjustment due to weather challenges.
Kay C.Nothing. Everything went perfectly.
Ryan M.Chad was extremely helpful on the front side helping us decide on which truck was right for us and also provided additional helpful tips. The gal we spoke to there after the fact (didn't catch name but said she'd been there for 30 years.) Happy with our truck and experience.
Glory H.Great employees considerate helpful efficient
PEGGY L.Only a few things. The online reservation showed the mileage rate was .59 per mile, but .69 when I checked in. I am sad that it was a change from what I expected. I would rent again, but mileage is a buster. from my home to pickup was already a lot. I wish there was a better package for mileage. Especially for a longer rental. Otherwise, it was a very good choice to rent from Uhaul, and the truck was a champion.
KAREN U.Friendly staff & clean facility & very reasonable prices for the units .
Steven M. | First ImpressionsAbsolutely top notch customer service! Fantastic!
Nora J.The gentleman working at this location was very polite and kindly showed me how to work certain parts of the truck. Definitely one of your best representatives of your company!
Jillian E.Great service, great people to deal with. Very quick and efficient service. I was extremely happy renting the truck from UHAUL at that location.
OUSSAMA L.Entire experience was fast, simple and easy. Staff was professional and very courteous.
Robert B.Refund should post earlier to cc
Nicholas H.Renting at this place has been an absolute nightmare. I am not local, and have been trying to cancel my storage unit remotely for two months. Even though I have received confirmation that my move-out request was processed, I still keep getting charged for the storage unit. I have offered to pay the $100 fee to cut the lock and clean out the space, yet that keeps not happening.
carolyn i. | Overall ExperienceEverything was well organized no problems what so ever staff was super nice
Jacquelyn G.They had the truck ready and running!!! Wow I was amazed. Very kind and helpful!!! Thank you !
Timothy S.Nothing!
THOMAS M.People were quick and efficient.
Judy T.Always great customer service. The employees here genuinely care
Daniel C.The folks at this facility are very friendly & helpful. When we inadvertently lost our storage reservation there (our fault, not theirs), they checked with other facilities in the area to find a facility with the large unit we needed. We've also rented trucks from this location and have been very pleased with our experience.
James S.was very easy and fast
william s. | First ImpressionsI always get good service there i would recommend them to anyone the staff treat me like family
ENEDINA Y.The employee that checked me in was pleasant. The gentleman that checked me in when I brought the truck back was absolutely awesome
JULIE S.The folks there were friendly and Professional...I've used U-Haul numerous times, in numerous states and this site and staff rank near the top!!
JAMES C.Very well run U-Haul store. Their sales associate was very friendly, personable and helpful. I enjoyed working with him on the check-out and the check-in with the truck's return The 15 foot truck was clean, and well maintained. It did have 140,000 miles on it.....and I suspected it would be a disappointing vehicle. But as it turned-out ....all was fine as the truck ran, and stopped as it should. Heat, Air, radio, gauges, and mirrors were good. Nice Store, Nice People, Good Equipment, Accurate Billing,Good Communication with/from Central Reservation/Dispatch.
TERRY W.The staff was very pleasant and most helpful.
DIANA L.Nothing!!! This was my first experience with u-Haul and it was great! Cudos to Ms Paula,Mr Robert and chad. Thanks again for it a breeze.
LISA L.All was fine. No suggestion
David H.They were terrific, kind, courteous and very helpful , highly recommend this U Haul moving company. Bless You
ROSANNE D.I feel they went above and beyond. The nicest and most friendly people. I had rented the unit for my son and he didn't get everything out on time and they were so gracious to extend the time and didn't charge me! Just shows that they care about their customers! If needed in the future, I will definitely use this facility!! Thank you!!!
Lucille B. | Overall ExperienceA good experience over all. I would definitely use this facility in the future if needed.
Anne B. | Overall Experience5 Star Rating Office staff was outstanding. However pricing was to expensive which will force me to look at other options in future
Alan D. | Overall ExperienceHave been a Uhaul customer @ the Byrne Rd storage for several years.The facility/ units are always clean & the staff is definalty 5 🌟!!
LYN M. | Overall ExperienceExceptional customer service!
sherri m. | Overall ExperienceCounter person was extremely helpful
George H. | First ImpressionsPleasently surprised of location and convenience of renting. Not knowing of any other storage places to compare with.
Ricky L. | First ImpressionsPaula and Jim are the best I have ever met in the moving/storage business. They are so knowledgeable and go out of their way to make sure you have exactly what you need. I would never go anywhere else because they made the job so easy and are equally as friendly. They truly aim to please the customer which is a bit hard to find today. Great job to you both and a big thank you.
Bill R. | Overall ExperiencePaula and Jim are the best I have ever encountered at customer service. They are very friendly and ever so helpful. I would recommend them to anyone needing UHaul for storage or moving. I can't say enough about them.
Bill R. | First ImpressionsPaula was extremely friendly and helpful
Bill R. | Overall ExperienceThe three people I dealt with there were friendly and super helpful. I have already recommended them to a friend and strongly suggest you use this location for your storage and truck rental needs!
JENNIFER M. | First ImpressionsWere will to make my transaction smooth sailing
Latoya Y. | Online Move InVery professional and courteous staff that is tentative to customer needs. The storage unit was clean and safe and to add there was clean working restroom. I would definitely use this storage unit again and recommend it. The first storage we went to wasn’t safe and we were rented a storage unit that was already occupied so we opted out and chose the Byrne Rd location.
Brenda S. | Overall ExperienceOverall I had a good experience using this facility. Most of the staff were very friendly and helpful. There were 2 times in the last year that my storage had a lock put on and even after I paid it was not removed. I had to come in personally and have it removed. When I did finally get everything out of the storage I wasn't able to dispose of 1 large item so I left it. I received a phone call at 7:15 in the morning to inform me I was going to still be charged rent for the unit. I told the lady over the phone I will not pay rent but if they remove the item I will be more than willing to pay the disposal fee. She had an attitude with me and got a bit huffy with me stating the fee is $250 and she suggests I come dispose of the item myself even though I had told her multiple times I could not. She then proceeded to tell me that it'd be in my best interest to pay the fee otherwise it would go into collections. I feel this was unnecessary for her to call me so early, to get upset after I asked her to go ahead and have it taken care of by their company and to make me feel like she was threatening me with collections without giving me an opportunity to pay the fee. Very unprofessional last experience! Chad and Chris were amazing over the past 2 years!
Cassandra M. | Overall ExperienceNice facility and staff!!!
JAMES R. | First ImpressionsWonderful people
Steve V. | First ImpressionsI had a wonderful experience at the Byrne Road U-Haul. Paula and her husband were very kind, helpful, and accommodating. I would strongly recommend them to anyone looking for a safe and well maintained storage area to keep things with a staff that is very attentive to needs and always willing to help and to accommodate (within reason I'm sure). They take pride in providing a great place and great service.
IAIN M. | Overall ExperienceChad and the women who work there is awesome.
Brenda S. | First ImpressionsThe staff is very professional & friendly I would definitely recommend U-Haul to anyone looking for storage
LANCE C. | First ImpressionsBy far THE BEST center I have ever used. Very professional, extremely helpful and accommodating. They explained everything Including how not to incur extra charges. I am very pleased.
Ellen H. | First ImpressionsPaula thank you for everything.
Harriet T. | Overall ExperienceWould definitely recommend this facility. Great people !!!!!
richard n. | Overall ExperienceExcellent service the only complaint I have is that I was unable to pick up or drop off my 26ft moving van rental at this location.
alex b. | Overall ExperienceChad is awesome
jenny z. | Overall ExperienceThe employees are super nice and helpful. They always greeted me with a smile and were so accommodating . I would rent a storage unit from them again
helen m. | Overall ExperienceNice staff
Jeff R. | Overall ExperienceExcellent service. Very clean and friendly atmosphere. So glad I came here Paula is just the best at her job
Paula C. | First ImpressionsThank you as you where there when we needed you.
DORINE M. | Overall ExperienceIt was a great location with great workers!
PHILIP A M. | Overall ExperienceThank you for a job well done. The staff was knowledgable and helpful. The facility was secure and well light. The hours were convenient.
CARL H. | Overall ExperienceI would like to talk about what I experienced. Awful experience. 614-638-6179
Cassandra P. | First ImpressionsThe unit was clean and well maintained: I did not have to worry about any of my belongings.
Jerry S. | Overall ExperienceLots of mouse feces in the unit upon clean out .
JENNIFER P. | Overall ExperienceEveryone is very friendly and happy
Jammie T. | Overall ExperienceThe storage area was great, but the price for the unit was getting over priced. It was supposed to be a 10 X 20 and I never measured it till I was moving out, cause it was only 10 X 18 and inches
bob t. | Overall ExperienceGreat people
tyler v. | Overall Experience6 stars
chad b. | First ImpressionsGood service
THOMAS B. | Overall ExperienceStaff at the facility was very helpful. they many sure my storage on few occasion
marilyn t. | Overall ExperienceBest customer service and help I’ve experienced in a long time. First class operation Even assisted w loading a huge piece of furniture. Explained everything thoroughly.
andrew f. | First ImpressionsI couldn't have had a better customer service experience as the one I had with a manager that really treated me professionally and personally as though I was not just a unit number. Thanka!
Lamar H. | Overall ExperienceWas greated and treated great
joseph r. | First ImpressionsGreat customer service. And great people
latifah w. | First ImpressionsThis review might be exaggerated, but, I assure you, it's not. The folks we met at Byrne Rd Uhaul were the nicest, kindest people ever. They went so far out of their way to help us, it was amazing!
Joshua B. | First Impressionsnone
KATHLEEN D. | Overall ExperienceN/A
DIANE M. | Overall ExperienceNice clean, organized and was very helpful. Great customer service no waiting time.
Leslie H. | First ImpressionsFast and Friendly service.
debbie m. | First ImpressionsVery friendly, great location. Affordable aND clean.
Laura H. | Overall ExperienceMet every one of my needs. Trucks were clean and well-maintained. The storage facility was spotless and easy to access. Customer service was top-notch. This business knows how to get repeat customers.
Pam R. | Overall ExperienceEveryone was friendly we spoke with. They worked with us on our situation. Our unit was rented when we got there but that was quickly taken care off. Thank you!
Johna R. | ReservationThe agents who assisted me n Lancaster and Toledo made my move as pleasant as moving can be!
Beth S. | ReservationMore than helpful. Very clean storage unit. Wonderful staff.
Kim C. | ReservationNone
SANDRA B. | Overall ExperienceStaff is very professional and go out of their way to help the customers. I got a great experience. Highly recommend the Byrne Rd Uhaul. Thanks
Jesse M. | Overall ExperienceExcellent staff with service that exceeded my expectations!!! Keep up the good work!
Theresa T. | Overall ExperienceThe manager and all staff were so friendly and accommodating. They really care about the people they rent their space to. I felt so comfortable and welcomed. I had a great experience.
Jenny Z. | Overall ExperienceI always have a positive experience with the Uhal staff on Byrne Road.
brandy w. | Overall ExperienceVery friendly & accommodating!! Would use services again in heartbeat!
Mike L. | Overall Experience