Bri and crew were extremely help to us and treated us great! We are very grateful to the process and help!
anthony d. | First ImpressionsSelf Storage Units in Toledo, OH, 43614
U-Haul Moving & Storage at Byrne Rd
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Initially started out with on property personell. No longer staffed with day to day individuals.went to a remote site. Had to either call a number or fell under the responsibilities of the nearest u-haul location. Which was much busier.
Ricky L. | Overall ExperienceThe facility was secure but not well lit. Overall satisfied
Thomas D. | Overall ExperienceI gave 3 stars because Bri & Arianna from Detroit Avenue location were very accommodating & understanding to my situation. Logan from regional management, & Dylan from corporate were very diligent to giving me an accommodating solution, the worker that I dealt with wouldn't let me speak via phone, when I showed up in person she threatened to quit and walk out. She scolded me for working & not coming in earlier & refused to take the lock off my unit & didn't abide by my deal I made with Bri which gave me 24 hours to remove my things, the worker told me I only had 2 hours & said my agreement with Bri was "irrelevant". She was awful, she was the reason I didn't have my things out sooner. June 22nd Bri & I made the arrangement, I called June 29th to confirm & this worker still refuses to give me her name. She was working Friday July 14th & Saturday July 15th (closing shifts) the worker told me I was liar & didn't have an arrangement with Bri & hung up on me when I asked her name. I have a witness to both conversations so I called corporate & was able to get my things & abuse to the agreement. She was awful & should be terminated because she is rude, dramatic & made negative remarks about me & called me a liar & treated me like the problem when she told me didn't know anything. Whoever she is, she needs to be reprimanded for her foul & vile behavior. That is not adequate customer service.
Erika S. | Overall ExperienceCheck-in/Check-out, paying online, all were very simple. Would use again in future if needed.
BERNARD L. | Overall ExperienceI thought I was keeping my property in a secure site with management on site. The management left last year and did not notify me. The gate was left open all hours day and night because no management was on site. This is why i moved my storage to a different location. People were going in out of the unsecured gate and didn't need a card. Under the old management, everything was perfect and secure. Very irresponsible of Uhaul to not notify its customers that the location was no longer secured by the gate and thatbtherebwas no longer a person on site 24/7
Stacy R. | Overall ExperienceSouth Detroit location AWFUL!!!!! Rude is an understatement…. Too expensive NEVER WILL I USE UHAUL AGAIN!!! Hands down THE WORST!
Ivy V. | Overall ExperienceI will not use this facility again as I wasn't informed properly about the policy of removing the red lock off my unit and I wasted money on a truck that I couldn't use
kevin V. | Overall ExperienceMiscellaneous debri in the until. Not kept clean. Only used for two months. No mice though.
Clayton J. | Overall Experience