Customer Reviews for U-Haul Moving & Storage at Candlestick

11292 reviews

1575 Bay Shore Bl   San Francisco, CA 94124
(Near Candle Stick Park Ext)

(415) 467-3830

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(415) 467-3830

1575 Bay Shore Bl
San Francisco, CA 94124
(Near Candle Stick Park Ext)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Actually the customer service was just fine, I was short on time and they were knowledgeable and friendly. Jonathon Dubon was very helpful. I'll be back soon,

Nicolas G. 
Rating:
3.0

Customer did not leave a comment.

Komal A. 
Rating:
5.0

Customer did not leave a comment.

Weiliang Y. 
Rating:
4.0

Customer did not leave a comment.

Julia L.  |  First Impressions 
Rating:
2.0

Problem wasn't the location as much as the process. You make a reservation on the web, then have to download and use the App. The payment info and DL info is already input and you have to take a selfie and pics of you DL and upload them with the App. Then when you get to the facility nothing is done. You have to go inside and show your DL again and use your credit card again and then the truck is lost in the jungle of trucks and the stuff you ordered isn't loaded into the truck and, in the case of the appliance dolly, totally forgotten. The process is inefficient and a waste of time. Why have an App and have to input all the info when it's a waste of time?

MICHAEL F. 
Rating:
5.0

Customer Service Reps were very nice and efficient and very quick service.

RONALD B. 
Rating:
3.0

You tried to to overcharge me for gas! I brought back the truck with more gas than when I got it. Due to a "system error" I got hit with a $17.05 fee. So I had to go argue with a worker there and have him look at the photos from when I checked out the truck. They also tried to charge me for a bump on the number that was also there when I got it. I eventually got the fee refunded, but I have better things to do with my time. I attempted to return the truck after hours and the return procedure was unclear. I phoned up u-haul for help and they couldn't tell me if I was leaving the truck in the correct place, so I drove home and returned it the next morning. Also a waste of time :(

kevin M. 
Rating:
5.0

Customer did not leave a comment.

Casey M. 
Rating:
5.0

Customer did not leave a comment.

DEOGRACIAS C. 
Rating:
2.0

This location is extremely dirty and had people shooting up dope right in front of it.

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS D. 
Rating:
3.0

What is the problem with you people? I have money in my account, my account is still the same and nothing has changed. I have been a customer with you for 5 years and my account has been on auto payment the whole time. You have to first request payment from my bank and in turn, they pay U-haul as they have for the the last five years but you already know this and that's why I believe you periodically try and scam or deceive customers into delinquency with their storage rooms. Please do what you were supposed to do in the first place and request payment of $129.00 from my bank and refund the late fees. Also stop your decitful practices of dropping active credit/debit cards, not requesting auto payments then alleging customer defaulted all in U-haul's attempt to place delinquency liens in order to wrongfully confiscate clients storage rooms.

Paulette (Paula) L.  |  First Impressions 
Rating:
4.0

Keep it up Uhaul

QUOCPHONG L. 
Rating:
5.0

the wait is a bit long @ the end of the month but it;s worth it, and now I know for the future when the end of the month hits you got to get in line like 20 minutes ahead. thank-you

RAFAEL O. 
Rating:
5.0

Keep up the great service!

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
5.0

Customer did not leave a comment.

Weiliang Y. 
Rating:
4.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS V. 
Rating:
3.0

The Van was Given to me dirty and with Marks not shown in the pictures This U-Haul location provided

CARLOS S. 
Rating:
2.0

I think all your vehicles should be inspected to make sure the transmission is not slipping. I received a clean vehicle 15 footer I believe it was and the transmission sucked. It kept slipping and revving up to five and six and it was very hard to do my move. I'm hoping that you all will inspect your vehicles better so that it is not a safety hazard when people are moving they don't want the extra stress

CELINDA C. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD E. 
Rating:
5.0

Customer did not leave a comment.

diane L. 
Rating:
5.0

Customer did not leave a comment.

sydney D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
1.0

This place is filthy, and the staff is not friendly at all, very ghetto and unprofessional, not recomendable at all.

GINO H. 
Rating:
4.0

Stop cheating people on the amount of gas that is in the truck. 3 times this month you guys tried to screw me on the amount of gas that was told was in the truck and what was actually in ity. I don't blame the people behind the counter because they are only tell me what they were told. It the people at the island when you check the truck in that tries to screw you every time. Yesterday They tried to screw me for $50 in gas charges but when I showed the picture I took of the gas gage and the mileage she knew I was being cheated by the guy at the island and gave me back my $50 on my debit card. You have GREAT people behind the counter in the mornings and in the afternoon at this location.

Carlos M. 
Rating:
5.0

The dropp off is a bit confusing, maybe having some type of way to let someone know you are dropping off the rental.

Yvonne M. 
Rating:
5.0

Parking guy on d lot sometimes there's nobody

ARNOLD G. 
Rating:
4.0

Customer did not leave a comment.

JIMMIE D. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
3.0

got charged for a broke. vehicle

NHIEN L. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
5.0

Customer did not leave a comment.

JOEY T. 
Rating:
5.0

Just keep up the good job

JOSUE L. 
Rating:
5.0

It was fast

ARCELIA P. 
Rating:
4.0

Customer did not leave a comment.

Sheila G. 
Rating:
2.0

We were supposed to pick up our van rental in Daly City- we arrived on time but they didn't have any vehicle for us, even though we had received a confirmation and a guarantee it would be ready. She told us we would have to drive to another location to get a vehicle. By the time we arrived to the second location, there was a huge line out the door and we waited for over 30 minutes to finally get to the counter. I asked if, since we were supposed to pick up from another location would it be ok if we dropped it off there (much more convenient and a much safer neighborhood- the Bayshore location is really in a sketchy area) but the associate told me there would be a several hundred dollar charge to return it elsewhere (even though that's the location we were “guaranteed” to get it from). We ended up being over an hour behind schedule by the time we left with the van- which made our tight deadline of moving everything out of our apartment extremely stressful. After all that, we were supposed to get a $50 credit towards our rental since the vehicle wasn't ready for us when we arrived, but we never received anything. Please contact us regarding this. We had to return the vehicle after the location was closed and there was no clear place to park the van for after hours drop off - the entrance gate was closed and blocked with a truck.

ELIZABETH C. 
Rating:
5.0

Customer did not leave a comment.

Donald N. 
Rating:
3.0

Keep items left from a customer in the car for at least 30 minutes before throwing it away. I left my jacket in the Uhaul truck and minutes later was gone and know one was able to give information about it. 👎

LEONEL M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
1.0

Customer did not leave a comment.

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

Allison F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BELINDA R. 
Rating:
1.0

Customer did not leave a comment.

Edgar C. 
Rating:
2.0

Customer did not leave a comment.

Alok G. 
Rating:
5.0

Some time costumer arrive to get the truck and costumer cell died he can't get the truck you because need cell to take pictures please do something about that I got bad day when the cancel my order no cell no truck

AGUSTIN F. 
Rating:
2.0

In short, the representative at the front desk was friendly but unprofessional and unhelpful. On the other hand, the representative who checked me out at the end of my rental was very helpful and did their best to help me with my check-out.

EUGENE L. 
Rating:
4.0

Customer did not leave a comment.

Gudiel C. 
Rating:
2.0

The drop off location was changed from one close to our home, to a very distant one. THe mileage we had to go to get the truck and to drop it off was the extra mylage we had to pay on top of what we contracted for.

GIORGIO S. 
Rating:
3.0

The truck was filthy and the windshield wipers were shredded and I needed to replace them enroute

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

KIRBY L. 
Rating:
4.0

Customer did not leave a comment.

ALEX Z. 
Rating:
4.0

YOU ARE DOING A GREAT JOB

TIMOTHY D. 
Rating:
4.0

Customer did not leave a comment.

Jesse R. 
Rating:
5.0

The truck was totally empty tank. Which is a very bad strategy for business. You don't if the renter have time to go to gas station. Please kindly feil tank as usual. Thanks

CHRISTIANA A. 
Rating:
5.0

Customer did not leave a comment.

Harry V. 
Rating:
5.0

As a veteran of the military and using U-haul many times, this spot is definitely at the top of the list. The customer service from the rental desk was great (Sarah)? and the guys in the yard helping me hook up and unhook a trailer were the best ever! Well done to the Management for hiring so great staff during this Covid bullshit 🙄!

TERRY C. 
Rating:
5.0

Satisfied customer. Did not see any problems👍👍.

PEDRONITO L. 
Rating:
2.0

U Haul truck reservation number 90331125 Michele Weiss I first called on 3/15/21 to reserve a 15 ft. truck one way to Salem, Oregon. I waited on line for 9 minutes and was disconnected. Called back and wait 16 minutes before speaking to a person. The service then was good, I asked the person if I had to call and confirm before the pickup date on 3/25, he said no he guaranteed the truck would be at the Sunnyvale local (approx. 7 miles from my home). I called back on 3/18 and changed the pickup time to an earlier time. Also made arrangements for moving help, that service was good, but I have nothing but trouble getting into the program to leave a review for the 5.95 fee handling. On 3/24, I received a call 24 hours before my pick up time telling me there wasn't a 15 ft. truck available, would a 10 ft. work. No a 10 ft. wouldn't work and even though they have 12 ft. trucks showing on the website, there were no 12 ft. truck either. I was given the choice of cubes or driving to pickup truck at San Francisco, approx. 44 miles away from my home. I took the truck in San Francisco option. I called the number for San Francisco location., waited on hold for 41 minutes, and was disconnected. Called back and waited on hold for 31 minutes. I talked to Orry and explained my situation and asked him to have the location call me at or around 5pm to verify the truck would be available for pickup Thursday morning at 8am. They did not call me to verify the truck would be available. When I picked up the truck, no change was made to the mileage on the rental…even though U Haul added 44 miles to my actual mileage. First, there is a pattern of issues with your on hold function and being disconnected. Second, your customer service is very poor with the promises of trucks, last minute changes, call backs after a serious change to the reservation, and the information on your website. I realize there can be changes to last minute reservation but I made reservations for a truck 10 days in advance and was told it would be available 7 miles away, not 44 miles away. Third, your app with check out has issues—the estimate on the fuel level was off on the truck and when we tried to change it errored out. Check out record said 3/8 level and it was closer to 1/8, another customer service issue. I respectfully request a refund of $200. (15%). The experience with your company was not up to any kind of good customer service. Please credit my credit card on file with the refund of $200.

MICHELE W. 
Rating:
5.0

Customer did not leave a comment.

DAVID JAMES C. 
Rating:
5.0

Very courteous service from staff.

Larry Y. 
Rating:
1.0

Upon picking up the equipment, I noticed that the fuel gauge did not reflect the one through the link. Based on the link, it was supposed to be at half full but in reality, it was completely empty. I asked for another equipment but agent refused, advised me to mark the correct fuel level. So I used to link and marked that the fuel gauge was on empty, added a note and included an image. I fueled the equipment at the nearest gas station so I could complete my task. I added $20 worth of gas. A short time later, I returned the equipment and was faced with a significant fuel charge. The agent could not see in the system that I marked it empty but could see the image. She continued to argue with me even though it was the same agent I had reported the empty fuel gauge upon pick up. Very unprofessional and lazy. I had to argue for a while and she finally agreed to process a refund, which I'm not sure she did correctly because it did not reflect on my receipt. The system should have an image of the empty fuel gauge, and that should be the end of the discussion. I will be disputing this charge with my CC.

EVANGELOS M. 
Rating:
4.0

Customer did not leave a comment.

CLARENCE B. 
Rating:
5.0

Customer did not leave a comment.

michael b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AHMED M. 
Rating:
5.0

Customer did not leave a comment.

hai ha N. 
Rating:
5.0

Great service! Will recommend

TROY B. 
Rating:
5.0

Customer did not leave a comment.

Bengt R. 
Rating:
5.0

Customer did not leave a comment.

Julian G. 
Rating:
1.0

So unreliable and unprofessional. Less than 24hrs notice to inform me that my trailer was not available. LESS THAN 24 HRS notice. Zero helpful customer service & the line was always busy.

STANLEY S. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Thank you very much Excellent service.

Caritino G. 
Rating:
4.0

Clerk at sales desk was helpful and efficient. Technicians both at pick up and drop off were helpful and efficient.

HOWARD H. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

It is my favorite U-/haul location. I try coming to this location whenever I rent. Thank you!

Youssef F. 
Rating:
4.0

Customer did not leave a comment.

COLTYCE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
4.0

I booked online, and although there was a line the staff was very quick, efficient, and professional....

DELORES B. 
Rating:
5.0

Fantastic

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

ANTOINE S. 
Rating:
1.0

Customer did not leave a comment.

Nawres F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy H. 
Rating:
5.0

Customer did not leave a comment.

JESUS A. 
Rating:
5.0

Work good

JOSEHERNAN P. 
Rating:
5.0

Smooth, swift and friendly interaction with everyone at hand.

FRED B. 
Rating:
1.0

most unprofessional staff inside walking around and inappropriately joking while customers waited in line. Had to hook up my own trailer because the outdoor crew were standing around talking. When I returned the trailer three people came to check it in as they were doing a manager tour of the yard and then checked it in on the wrong day charging me for an extra day.

DENNIS S. 
Rating:
5.0

Super helpful staff, especially the trailer installers. I was impressed.

NILES F. 
Rating:
1.0

Customer did not leave a comment.

QUENTIN R. 
Rating:
5.0

I love this location! I've used them several times and everyone is super nice and helpful! Love them!

COLLEEN M. 
Rating:
4.0

Customer did not leave a comment.

ARLENE T. 
Rating:
5.0

Customer did not leave a comment.

JOY A. 
Rating:
4.0

Customer did not leave a comment.

EDUARDO S.  |  First Impressions 
Rating:
1.0

There was no clear instructions as to how to sign in or sign out the rental. I was billed $107 for gasoline when I returned the rented van with more fuel that it had when I picked it up. I used the van for 26 miles only. Good luck trying to get this mess straightened out - it took hours of on hold time.

ZIYAD H. 
Rating:
5.0

Employee Debbie went above and beyond to convert my contract for two smaller storage units in to a larger unit, saving me time and money in the process. I really appreciate her efforts!

GERARDO V. 
Rating:
4.0

Everything was good

LAMIS K. 
Rating:
1.0

I was overcharged on the gas charges for the vehicle and the agent refused to listen to me or compromise in any way. I was also give a truck that had a "low air" tire warning light on the dashboard. So I had to deal with that before I even left the lot. Absolutely horrible experience.

Robert C. 
Rating:
3.0

Check in was pretty mediocre. The first person helping me was not up to scratch (younger woman; disinterested, unknowledgeable and unhelpful), when I had an issue and came back the second was a lot better (older woman). At the counter near the exit there where two guys in u-haul gear chilling but not really doing anything. Which was weird as there was a line. Check out was good enough.

Stefan Anton G. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

HOWE C. 
Rating:
5.0

Customer did not leave a comment.

Xiaolan W. 
Rating:
5.0

I rent a cargo van twice a month to do food pickup for our local church... today I had the pleasure of driving a brand new vehicle with only 24 miles on it... way to go U haul... funny thing ~ though no matter the mileage new or older ~ all the vehicles are clean and professionally ready to go!!! That's the deal breaker ~ from renting elsewhere...

Arnold B. 
Rating:
4.0

We had a 15 foot truck reserved for over a week and the day before they told us they didn't have our truck and switch to a 20 footer and made us go all the way across town to pick up at other location. Had to scramble to find someone to take me. The help at that location was great. no complains there

Mark T. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND L. 
Rating:
2.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

MARIO O. 
Rating:
5.0

Customer did not leave a comment.

Victoria W. 
Rating:
4.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
5.0

The mgr Deb is and has been wonderful

Cynthia T.  |  Overall Experience 
Rating:
5.0

Very clean indoor storage units.

Denise W.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Matthew M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerardo V.  |  First Impressions 
Rating:
1.0

The most mismanaged business dive ever worked with. Your staff isn’t trained properly and your GM makes excuses and doesn’t support his staff. No customer service.

Negeen E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyle A.  |  First Impressions 
Rating:
2.0

On the last week of storage facilitie, I was so disappointed with your staff, I understand they were busy but to be treated with disrespect is not what I expected after I spend over 10,000 dollars with the company, just a tad respect would have been nice, so I would not recommend anyone to your facility ever! Your employees need to be trained with customer service skills!!!

FELIX V.  |  Overall Experience 
Rating:
3.0

Nothing more than convenient. Paid for 3 units together as one. Paided more for less.

Michael P.  |  Overall Experience 
Rating:
5.0

Afue agradable este lugar los en prados muy amables con la señora que limpia es lugar

juan e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendra S.  |  First Impressions 
Rating:
5.0

Friendly staff

Jason Z.  |  First Impressions 
Rating:
5.0

Perfect

cassandra d.  |  First Impressions 
Rating:
3.0

The storage was okay it smell really bad in there

LIDIA R.  |  Overall Experience 
Rating:
3.0

No me quede satisfechaa Pues me prometieron ayudarme y no obtuve lo q necesitaba Pues necesitaba un storage no subir gradas por mi corugia en la pierna y no pudieron darme uno en donde no subiera gradas y me prometio el muchacho Jose q tenian uno y al final no fue asi y eso no me gusto

Judith F.  |  First Impressions 
Rating:
1.0

Unfair and unprofessional

Demetrice H.  |  Overall Experience 
Rating:
5.0

We had storage here for about 3 yrs. We never had to worry about our things because the staff there, including the general manager, were obviously there to make sure everything was as it should be. Always responsive. Thanks for all your help!! LMC

Lisa Marie C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andrew C.  |  Overall Experience 
Rating:
5.0

I have been here between 5-10 years. The past couple of years I have always found it clean. Obviously there is trash that appears all of a sudden but I have noticed either someone cleans it up while on their regular rounds or someone is sent up to clean it. Very well run storage property. David M Sullivan

david s.  |  First Impressions 
Rating:
3.0

The storage room assigned to me is up a flight of stairs. I have to lug all my items up and down piece by piece. When I placed the order online I was not informed about the stairs.

Milanda M.  |  First Impressions 
Rating:
5.0

In my two years of having a storage unit at this location I can say that all services rendered and provided were done so in a professional manner. Never had any issues in getting to and from my storage unit. Staff were always helpful they get a 10/10. If carts weren’t easily available, a hand truck was provided as an alternative.

Rory O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traniece N.  |  First Impressions 
Rating:
5.0

It was nice.

Douglas L.  |  Overall Experience 
Rating:
5.0

Thank you. Happy and healthy 2021

Martha P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruben R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacquline l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHY H.  |  Overall Experience 
Rating:
1.0

Especially the front desk ladies at Bryant Street (not at Candlestick) were awfully rude. Sorry, but I would not recommend anyone to go there.

ZAFER O.  |  Overall Experience 
Rating:
3.0

Provide better customer service.

HENRY S.  |  Overall Experience 
Rating:
1.0

This was the worst experience I've ever had hands down and you better believe this won't be the only place I'm reaching out about it. every review channel every phone number you have... expect to hear from me. After being told my the van company that we could only have the van till 5 even tho we rented it for the day because "other people needed it" our movers were then 2 hours late (booked by UHaul) and when we got to your "facility" we are told the unit size we reserved not only isn't available but doesn't exist. at which point the dude who was "helping us" called over Wendy who obviously couldn't care less about what was happening even though I had 2 movers waiting that had already completely unloaded our van and STILL she wanted to make us go to the Bryant location to get a Ubox from them instead. The most mismanaged badly run facility i've ever seen. While i was there i heard 2 other people have meltdowns because you guys ruined their reservations and took payment for services you could not provide. whoever the GM is, expect to be hearing from me. I had to pay my movers an extra $120 to stay another hour since this dumpster fire of a situation took up an hour of the time they were supposed to be moving my stuff into the unit. On top of this nightmare the one locker available was at the top of a pully ladder stacked ontop of another unit. AND IT'S $40+ MORE THAN WHAT I RESERVED ONLINE. I expect this price match to be met after this hellfire saga. I have to say the mismanagement of this location is a joke. Your employees are working class people that don't deserve the abuse they get from their customers because of how badly your management runs this location. FIRE HIM.

Negeen E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MIHAI C T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Miguel T.  |  Overall Experience 
Rating:
5.0

Vamos

jess z.  |  First Impressions 
Rating:
5.0

After a number of years in storage, I was so pleased to find my items exactly as I'd stored them, without even any accumulated dust, let alone any signs of vermin or insects. I'd like to recognize Sarah at the front desk and Dave in facilities, for their willingness to assist me and their professional, positive attitude. I am completely satisfied with my U-Haul Storage experience.

DAVID E.  |  Overall Experience 
Rating:
4.0

the staff they nice & helpfull

Nonita c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELICA V.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

AZUCENA M.  |  First Impressions 
Rating:
5.0

Debbie and the team were so, so helpful getting me set up with a storage space at the last minute. Moving is extremely stressful, so it was especially refreshing to work with such a great staff. Hours and access are all good.

Alana H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mauro B.  |  First Impressions 
Rating:
5.0

All the employees I encountered were helpful, friendly, efficient! I worked with Drew and Wendy. It's my experience with them that would make me want to recommend UHaul storage to a friend or family member. Thank you!

katherine mary e.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

lucrecia m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamari W.  |  Overall Experience 
Rating:
2.0

Every employee I encountered (besides one who tried to be helpful) was extremely negligent and had a terrible attitude. I’ve never had a worse moving experience with logistics this unnecessarily complicated.

Rishi V.  |  First Impressions 
Rating:
5.0

Best storage facility in the Bay Area.

Lawrence c.  |  Overall Experience 
Rating:
1.0

Elevators out of order. Rodent eating my furniture. No supervision of other customers, not even a guideline, so once I came upon a man clipping his toenails in the aisle. Another time, a customer took every single cart and the staff would do nothing about it. One of my cards never worked, and one of the latches was so warped it took 15 minutes to be locked.

Amy L.  |  Overall Experience 
Rating:
5.0

Need more handcarts, only 1 tiny one available and storage was not busy

Jesse K.  |  First Impressions 
Rating:
1.0

I waited for a very long time for the sole staff available (20 min). I had rented an 8x8x8 storage. She had to unlock the storage first, yet she chose to take care of the next client. After waiting for an additional 10 min, we proceeded to my storage unit. I discovered that a quarter of the unit was occupied by a very large column (2.5 x 3). She mentioned she knew about it and almost insinuated that I should have known; she insisted that it was an 8x8x8. The unit was useless to me as I needed to place 2 large items (a couch and an erg machine). She refused to upgrade me. She refused to help out finding an alternate facility. I eventually had to drive close to 30 miles away to be able to store my items. A terrible experience unlike the one at the Oakland Coliseum's. I will never rent from the Bayshore location ever again.

CHRISTOPHE M.  |  Overall Experience 
Rating:
5.0

Awesome staff

Eivind S.  |  Overall Experience 
Rating:
5.0

Nice

Carlos G.  |  Overall Experience 
Rating:
1.0

The facility, like most of the vehicles, is old and looks like it will fall apart at any moment. The app and website are counterintuitive. The patient frontline employees are really the only saving grace. I pity them.

Jason Y.  |  Online Move In 
Rating:
3.0

Long line and understaffed, person that helped me was great, but he definitely seemed swamped and a little over his head.

Olivia P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAMELA R.  |  Overall Experience 
Rating:
5.0

Always great service. That's why I am a return customer after 2 decades.

Concetta M.  |  First Impressions 
Rating:
5.0

The storage was fine but the truck wasnt I almost killed a man on Friday July 10 with the UHaul truck the brakes were messed up please have your mechanics check the brakes Thank God I didnt hit that man.

VERONICA V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAMELA R.  |  First Impressions 
Rating:
4.0

The hours of operation kinda sucked since I work early in the morning and get off after seven so I could on go maybe one day per week if I didn’t have any other obligations

Feeroze Eric M.  |  Overall Experience 
Rating:
2.0

It’s a terrible facility run by rude and unprofessional people. The employees were always slow and inefficient. There are way to homeless and unstable people lurking around and loitering, so much so that I never felt safe. I moved to another facility nearby and am paying nearly double in order to not have to deal with your facility and employees anymore.

SARAH B.  |  Overall Experience 
Rating:
4.0

Nothing at this time.

Jasmin R.  |  First Impressions 
Rating:
5.0

Never had a moments trouble with the staff or the facility. Would place my belongings with them again.

dolores n.  |  Overall Experience 
Rating:
2.0

The facility has a mold problem causing damage to personal items. For years rodent dropping were an issue. 90% of the time there were no carts available.

JANE H.  |  Overall Experience 
Rating:
2.0

Staff slow, bordering lazy, not very courteous, not really helpful. That’s for the Saturday afternoon staff. The Sunday morning staff was better.

Romain T.  |  First Impressions 
Rating:
5.0

Very professional

Shaun Patrick R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eliana R.  |  Overall Experience 
Rating:
3.0

Customer service was mediocre at best

JAMES D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETTY G.  |  Overall Experience 
Rating:
5.0

You are the best! Amazing people taking care of me!😀👍

ronaldo p.  |  Overall Experience 
Rating:
5.0

Very helpful and kind staff great experience.

franklin g.  |  First Impressions 
Rating:
4.0

The only reason I didn't rate excellent was the LONG lines. You need more than 2 people on a Saturday!! However the 2 people that were there were excellent.

Jennifer S.  |  Overall Experience 
Rating:
5.0

Helpful Staff.

Shashwat K.  |  First Impressions 
Rating:
4.0

Staff were professional & personable- truly a delight 2 see employees wanting 2 make a difference in da customer experience. Yet the 10’ rental truck was in a bad shape - lucky had short ride 😀

Zeina H.  |  First Impressions 
Rating:
4.0

There are frequently people standing in the driveway to enter the property. It seems dangerous to allow people to stand in an active driveway

Wes P.  |  Overall Experience 
Rating:
5.0

Me atendieron muy bien y con amabilidad

Jose O.  |  First Impressions 
Rating:
5.0

You have a great manager there she's awesome.

Jose O.  |  Overall Experience 
Rating:
5.0

It was nice having free storage at the end of our move. We can go through our stuff dnd decide what to keep or not.

Larry H.  |  First Impressions 
Rating:
5.0

All the workers were extra professional and helpful. I like how they dealt with the Burning man event renters. U Haul has come a long way in hiring professional acting employees in my experience.

Askia M.  |  Overall Experience 
Rating:
5.0

Great facility

Barbara W.  |  Overall Experience 
Rating:
5.0

I have no comment everything was as excellent

Leela M.  |  First Impressions 
Rating:
1.0

This location is extremely understaffed. It took an hour and a half to get to a representative; the line was 8 people deep and only two reps on duty. Horrible experience.

paul C.  |  First Impressions 
Rating:
5.0

I was with you for 10 years-a free month or discounted month would have been nice, but overall i have no complaints.

FRANK A.  |  Overall Experience 
Rating:
2.0

Will never go there again. Horrible service, lied to on phone, bugs in unit 6022, paid for dolly that I did not get, forced to buy one of their locks (not my own). Would comment more if I had space

Trevor R.  |  Overall Experience 
Rating:
5.0

Professional & friendly staff

Noemi f.  |  First Impressions 
Rating:
5.0

Mandy/mj our agent was excellent as were all agents.

Noemi f.  |  Overall Experience 
Rating:
5.0

the employees were excellent and had great relational skills. I felt very comfortable

George L.  |  First Impressions 
Rating:
5.0

The place very secured

tony o.  |  Overall Experience 
Rating:
5.0

The representative did an amazing job.

Michelle M.  |  First Impressions 
Rating:
5.0

No comment

tevin p.  |  Overall Experience 
Rating:
3.0

Didn't realize there was not a ceiling in the units, air condition quality poor and did see roach in hall

julie c.  |  Overall Experience 
Rating:
3.0

Took a while to get a unit - confusion on sizes Was told a 4x7x8 - reserved it and it couldn’t even fit a mattress in there. Pricing also changed numerous times from initial $84 to $94 to $149

tim l.  |  First Impressions 
Rating:
5.0

Very happy with the service and help the gave me moving my belongings. Excelente customer service and very professional

Pastora L.  |  First Impressions 
Rating:
3.0

person helpig me was super helpful, tried to find a unit that matched reservation (1st floor, 4x8x8); nothing. The units on site don't even exist in this facility. Bad practice, like bait-n-switch

john r.  |  First Impressions 
Rating:
4.0

The in store representative was very helpful.

Letha H.  |  First Impressions 
Rating:
4.0

I had no issues with the service.

Maria F.  |  Overall Experience 
Rating:
5.0

Everything was very efficient and convenient. Especially liked the U-Haul community item donation area on the ground floor.

Al K.  |  Overall Experience 
Rating:
5.0

Just fast and accurate. No time wasted an efficient, courteous, specific, and friendly at all times. Easy Luke Sunday morning.

vidal s.  |  First Impressions 
Rating:
2.0

Mngr never returned my calls & messages regarding prorating last month’s rent as I didn’t need unit for entire month. Rented unit for over a year and they still charged me for lost card. Unfriendly

sammy h.  |  Overall Experience 
Rating:
5.0

The staff was always very helpful and easy to work with and very accommodating I had a very good experience with U-Haul and I will recommend it to everyone

debbie p.  |  Overall Experience 
Rating:
4.0

Nice people and clean equipment

tony o.  |  First Impressions 
Rating:
4.0

Everything went smoothly.

Brian Z.  |  Overall Experience 
Rating:
5.0

Excellent service!

rosalinda b.  |  First Impressions 
Rating:
5.0

Our attendant, Gene Carr, went above and beyond to make sure we had a storage unit that best-fit our needs. Thank you!

TIFFANY L.  |  First Impressions 
Rating:
5.0

None

joann j.  |  First Impressions 
Rating:
5.0

Thank you. I appreciate you.

Shirley i.  |  Overall Experience 
Rating:
5.0

Sarah was amazing. She helped me find the right storage unit and was very courteous. Thank you again!

Eric C.  |  First Impressions 
Rating:
5.0

Overall great. A couple of small negatives were that the local support was not well versed with Ubox, but the on phone staff were very helpful. Also, there was a screw up with credit card billing.

JOHN T.  |  Overall Experience 
Rating:
1.0

I had to reach out multiple times to get my things delivered. Each time they said they would call back within 30 mins but didn't at all. Poor service all around and hidden fees. Bait and switch.

Andrew G.  |  Overall Experience 
Rating:
5.0

Great place to store your things!

Alexandra P.  |  Overall Experience 
Rating:
5.0

Very friendly staff. Quick and easy sign up for rentals and storage units. Thanks!

Vivian M.  |  First Impressions 
Rating:
5.0

My uhaul Upod driver was outstanding. Suzy was so helpful and easily contacted. I really appreciate her help and assistance. You are lucky to have an employee like her!

george r.  |  Overall Experience 
Rating:
4.0

Just a big thanks & hug

carmen v.  |  Overall Experience 
Rating:
5.0

Everything I’d want in a storage facility.

RYAN C.  |  Overall Experience 
Rating:
4.0

The person that helping us is helping others at the same time that makes our transaction last 30 mins just for buying a box😱. The service is too slow, not focus. Thanks

Maria A.  |  First Impressions 
Rating:
5.0

Very professional

Kimberley C.  |  First Impressions 
Rating:
2.0

The employees come off as all they care about is clocking-in & clocking-out. Nothing about real customer service. After today, I will show my displeasure by taking my $ and exiting right. ✌🏽

Andrea S.  |  Overall Experience 
Rating:
3.0

Both elevators need maintness.

Isabel G.  |  Overall Experience 
Rating:
4.0

I thought the customer service and even interaction with staff for the most recent rental was solid and im gratefull and appreciatefull of that.

Monroe W.  |  First Impressions 
Rating:
5.0

Everyone at U-haul made this experience simply amazing. From check-in to checkout this was effortless on my part because of the expertise of this crew. Michael,Geno just to name a couple are amazing

jay p.  |  First Impressions 
Rating:
4.0

The customer service was excellent!

Tammy H.  |  First Impressions 
Rating:
5.0

very good facilities excellent service and great friendliness.

jose r.  |  Overall Experience 
Rating:
5.0

SATISFIED CUSTOMER

MICHELLE H.  |  Overall Experience 
Rating:
2.0

The candlestick location was heavily understaffed. 2 ppl doing the job of 4-5. UHAUL: Stop abusing your loyal staff and get your (corporate) act together!!

georg t.  |  Reservation 
Rating:
1.0

I have already talked to your business office I had to throw away most of my possessions because my storage unit was infested with roaches and rats I have taken videos and pictures as proof.

BRIAN A. C.  |  Overall Experience 
Rating:
4.0

Great staff!!

Valerie B.  |  Overall Experience 
Rating:
5.0

Lorraine was very professional and knowledgeable. She is definitely a credit to your organization.

Eli D.  |  Reservation 
Rating:
1.0

I never used Uhaul of Candlestick. I returned this box on August 10th. Get your records straight!

Jennifer P.  |  Overall Experience 
Rating:
3.0

It took 1 hour to go up stairs and come back. Elevator is a big problem. Everytime I use, I had to wait half an hour. I will not use it again.

Hakan K.  |  Overall Experience 
Rating:
1.0

My unit was broken into and it took a month for a response from the manager, only after several voicemails, email and social media posts. When the manager did respond she did not include an apology.

Julio B.  |  Overall Experience 
Rating:
4.0

The cashier was very nice, she switched to a bigger storage for us.

Davina T.  |  Reservation 
Rating:
5.0

Excellent

Greg W.  |  Overall Experience 
Rating:
4.0

The ladies at the counter when I had to cancel my storage request at 8am were extremely friendly and helpful! The woman who assisted was very accommodating and I felt both welcomed and valued.

Barbara W.  |  Overall Experience 
Rating:
5.0

The candlestick storage facility was clean, safe, and convenient. Staff was friendly and helpful.

Charles W.  |  Overall Experience 
Rating:
5.0

Troy knows how to make sure customers are well taken care of and makes things happen. We wouldn’t had been able to get our storage with out his help and great customer service. Keep it up!

douglas r.  |  Overall Experience 
Rating:
2.0

Courtesy and helpfulness were inconsistent.

david h.  |  Overall Experience 
Rating:
5.0

Great customer service. Everything just as expected.

Sarah B.  |  Overall Experience 
Rating:
5.0

everyone was really friendly & helpful. had a great experience during a challenging day (moving!). :)

kathryn k.  |  Reservation 
Rating:
1.0

My experience here was extremely unpleasant. The employees were very rude and unproffesional. Especially Sarah. Sarah accused me of leaving items in the reuse and recycle area and yelled at my gf.

Martin C.  |  Overall Experience 
Rating:
2.0

The average rating is because of the elevator, it should be stressed personally to all customers CLOSE ELEVATOR DOORS, that makes for a very long and costly day where you don't can't finish moving.

Joseph C.  |  Overall Experience 
Rating:
1.0

This facility has the worst customer service. The staff are not friendly or welcoming. They’re slow and not considerate of time. I will NEVER recommend U-Haul to anyone and I will NOT be returning!

Karlene H.  |  Overall Experience 
Rating:
5.0

Helpful customer service

Taylor L.  |  Overall Experience 
Rating:
5.0

Maile was amazing!!!

ANDREW M.  |  Overall Experience 
Rating:
5.0

Great staff, Always there to assist you. Prices are unbeatable and unmatchable. Always full inventory, clean bathrooms and parking available. GM Roderick Jones is on top of it.

mohamed h.  |  Overall Experience 
Rating:
5.0

We have rented from Uhaul for over 20 years now and have always been pleased with every rental. However, this facility on Bayshore has by far been the best experience on all levels!! Aways Uhaul ;)

Susan B.  |  Overall Experience 
Rating:
5.0

The staff are well trained professionals. I do appreciate their service. Thank you.

eddy o.  |  Overall Experience 
Rating:
3.0

the staff are slow, inconsiderate and not helpful. In addition they don't seem to know what's going on.

Amy S.  |  Overall Experience 
Rating:
3.0

Was told on phone we wouldn't be charged another day for bringing truck back couple hours late. That was false. Also told falsely at desk that pro rating was available. Cost me unnecessary month/day$

Estrella E.  |  Overall Experience 
Rating:
5.0

Very helpful staff!!

steven h.  |  Overall Experience 
Rating:
4.0

Happy with Uhaul 🙏👍

BLESILDA A.  |  Overall Experience 
Rating:
5.0

I had my pod delivered to my home so did not go to / experience the facility. Everything was great overall. Thank you.

Sejin K.  |  Overall Experience 
Rating:
3.0

A pipe burst and did some water damage at one point. I didn't think the staff handled it very well. They should have just come right out and said "a pipe burst and we're sorry".

john k.  |  Overall Experience 
Rating:
4.0

the facility was clean and the outside staff were friendly. but there are not trashcans anywhere.

esther n.  |  Overall Experience 
Rating:
5.0

Excellent experience

David T.  |  Overall Experience 
Rating:
1.0

My storage unit was broken into and things were taken. And the workers seemed like they didn’t want to help me out and we’re just not friendly

fearizalie b.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the enviroment!

Back
To Top