Moving Truck Rental in San Francisco, CA at U-Haul Moving & Storage at Candlestick

11237 reviews

1575 Bay Shore Bl   San Francisco, CA 94124
(Near Candle Stick Park Ext)

(415) 467-3830

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(415) 467-3830

1575 Bay Shore Bl
San Francisco, CA 94124
(Near Candle Stick Park Ext)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location
Truck Rentals

One-Way and In-Town Local Rentals in San Francisco, CA 94124

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the enviroment!

Customer Reviews

Average Customer Rating

11237 reviews

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Write a review
Rating:
5.0

The truck was totally empty tank. Which is a very bad strategy for business. You don't if the renter have time to go to gas station. Please kindly feil tank as usual. Thanks

CHRISTIANA A. 
Rating:
5.0

As a veteran of the military and using U-haul many times, this spot is definitely at the top of the list. The customer service from the rental desk was great (Sarah)? and the guys in the yard helping me hook up and unhook a trailer were the best ever! Well done to the Management for hiring so great staff during this Covid bullshit 🙄!

TERRY C. 
Rating:
5.0

Satisfied customer. Did not see any problems👍👍.

PEDRONITO L. 
Rating:
2.0

U Haul truck reservation number 90331125 Michele Weiss I first called on 3/15/21 to reserve a 15 ft. truck one way to Salem, Oregon. I waited on line for 9 minutes and was disconnected. Called back and wait 16 minutes before speaking to a person. The service then was good, I asked the person if I had to call and confirm before the pickup date on 3/25, he said no he guaranteed the truck would be at the Sunnyvale local (approx. 7 miles from my home). I called back on 3/18 and changed the pickup time to an earlier time. Also made arrangements for moving help, that service was good, but I have nothing but trouble getting into the program to leave a review for the 5.95 fee handling. On 3/24, I received a call 24 hours before my pick up time telling me there wasn't a 15 ft. truck available, would a 10 ft. work. No a 10 ft. wouldn't work and even though they have 12 ft. trucks showing on the website, there were no 12 ft. truck either. I was given the choice of cubes or driving to pickup truck at San Francisco, approx. 44 miles away from my home. I took the truck in San Francisco option. I called the number for San Francisco location., waited on hold for 41 minutes, and was disconnected. Called back and waited on hold for 31 minutes. I talked to Orry and explained my situation and asked him to have the location call me at or around 5pm to verify the truck would be available for pickup Thursday morning at 8am. They did not call me to verify the truck would be available. When I picked up the truck, no change was made to the mileage on the rental…even though U Haul added 44 miles to my actual mileage. First, there is a pattern of issues with your on hold function and being disconnected. Second, your customer service is very poor with the promises of trucks, last minute changes, call backs after a serious change to the reservation, and the information on your website. I realize there can be changes to last minute reservation but I made reservations for a truck 10 days in advance and was told it would be available 7 miles away, not 44 miles away. Third, your app with check out has issues—the estimate on the fuel level was off on the truck and when we tried to change it errored out. Check out record said 3/8 level and it was closer to 1/8, another customer service issue. I respectfully request a refund of $200. (15%). The experience with your company was not up to any kind of good customer service. Please credit my credit card on file with the refund of $200.

MICHELE W. 
Rating:
5.0

Very courteous service from staff.

Larry Y. 
Rating:
1.0

Upon picking up the equipment, I noticed that the fuel gauge did not reflect the one through the link. Based on the link, it was supposed to be at half full but in reality, it was completely empty. I asked for another equipment but agent refused, advised me to mark the correct fuel level. So I used to link and marked that the fuel gauge was on empty, added a note and included an image. I fueled the equipment at the nearest gas station so I could complete my task. I added $20 worth of gas. A short time later, I returned the equipment and was faced with a significant fuel charge. The agent could not see in the system that I marked it empty but could see the image. She continued to argue with me even though it was the same agent I had reported the empty fuel gauge upon pick up. Very unprofessional and lazy. I had to argue for a while and she finally agreed to process a refund, which I'm not sure she did correctly because it did not reflect on my receipt. The system should have an image of the empty fuel gauge, and that should be the end of the discussion. I will be disputing this charge with my CC.

EVANGELOS M. 
Rating:
5.0

Great service! Will recommend

TROY B. 
Rating:
1.0

So unreliable and unprofessional. Less than 24hrs notice to inform me that my trailer was not available. LESS THAN 24 HRS notice. Zero helpful customer service & the line was always busy.

STANLEY S. 
Rating:
5.0

Thank you very much Excellent service.

Caritino G. 
Rating:
4.0

Clerk at sales desk was helpful and efficient. Technicians both at pick up and drop off were helpful and efficient.

HOWARD H. 
Rating:
5.0

It is my favorite U-/haul location. I try coming to this location whenever I rent. Thank you!

Youssef F. 
Rating:
4.0

I booked online, and although there was a line the staff was very quick, efficient, and professional....

DELORES B. 
Rating:
5.0

Fantastic

JOHN H. 
Rating:
5.0

Work good

JOSEHERNAN P. 
Rating:
5.0

Smooth, swift and friendly interaction with everyone at hand.

FRED B. 
Rating:
1.0

most unprofessional staff inside walking around and inappropriately joking while customers waited in line. Had to hook up my own trailer because the outdoor crew were standing around talking. When I returned the trailer three people came to check it in as they were doing a manager tour of the yard and then checked it in on the wrong day charging me for an extra day.

DENNIS S. 
Rating:
5.0

Super helpful staff, especially the trailer installers. I was impressed.

NILES F. 
Rating:
5.0

I love this location! I've used them several times and everyone is super nice and helpful! Love them!

COLLEEN M. 
Rating:
1.0

There was no clear instructions as to how to sign in or sign out the rental. I was billed $107 for gasoline when I returned the rented van with more fuel that it had when I picked it up. I used the van for 26 miles only. Good luck trying to get this mess straightened out - it took hours of on hold time.

ZIYAD H. 
Rating:
5.0

Employee Debbie went above and beyond to convert my contract for two smaller storage units in to a larger unit, saving me time and money in the process. I really appreciate her efforts!

GERARDO V. 
Rating:
4.0

Everything was good

LAMIS K. 
Rating:
1.0

I was overcharged on the gas charges for the vehicle and the agent refused to listen to me or compromise in any way. I was also give a truck that had a "low air" tire warning light on the dashboard. So I had to deal with that before I even left the lot. Absolutely horrible experience.

Robert C. 
Rating:
3.0

Check in was pretty mediocre. The first person helping me was not up to scratch (younger woman; disinterested, unknowledgeable and unhelpful), when I had an issue and came back the second was a lot better (older woman). At the counter near the exit there where two guys in u-haul gear chilling but not really doing anything. Which was weird as there was a line. Check out was good enough.

Stefan Anton G. 
Rating:
5.0

I rent a cargo van twice a month to do food pickup for our local church... today I had the pleasure of driving a brand new vehicle with only 24 miles on it... way to go U haul... funny thing ~ though no matter the mileage new or older ~ all the vehicles are clean and professionally ready to go!!! That's the deal breaker ~ from renting elsewhere...

Arnold B. 
Rating:
4.0

We had a 15 foot truck reserved for over a week and the day before they told us they didn't have our truck and switch to a 20 footer and made us go all the way across town to pick up at other location. Had to scramble to find someone to take me. The help at that location was great. no complains there

Mark T. 
No reviews have been submitted for this location.

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