Customer Reviews for U-Haul Moving & Storage at Candlestick

11450 reviews

1575 Bay Shore Bl   San Francisco, CA 94124
(Near Candle Stick Park Ext)

(415) 467-3830

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(415) 467-3830

1575 Bay Shore Bl
San Francisco, CA 94124
(Near Candle Stick Park Ext)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

KIRSTEN B. 
Rating:
3.0

Let pick up the truck where they requested. If the truck isn't there offer discounts for the inconvenience. If a truck isn't guaranteed it can ruin the whole moving timing.

Susan L. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C. 
Rating:
5.0

I've been renting trucks and trailers from this U-Haul facility for years. Always good service, well maintained and clean equipment, and good people

Barry P. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA P. 
Rating:
1.0

I have spoke with donte or deonte about this situation I feel like I've been discriminated as a black person from the counter I started this rental I have spent over 900.00 with you all with in 2 months you all had an issue with trying to charge my card that was late one day I only had it one day you all turned the car off came and picked up the vehicle and tried to charge me 694.00 for a key missing and recovery as well as cleaning now this is is a big issue because if you all cleaned the vehicle you would've found the key under the seat I left it as I was calling you all for roadside assistance thinking the vehicle broke down I told Andrew I might be late because I rented the vehicle Sunday at 430pm and I was scheduled to work the following day until 530pm he told that was fine they would charge me for being late he had already said something's too me that raised a red flag and I spoke with him and he apologized please review the cameras you all charged me for taking a car from in front of my house no communication with roadside assistance because they wouldn't have never come out and continued to still charge me 144.00 and 280.00 for 2days when I hadn't drove 40miles please explain why I'm not able too get in contact with you all about this situation that the regional manager stated he would be only charging me 144.00 and never fixed anything else you all continued to have your customer service reps display horrible customer service I was so overwhelmed by the behavior of professional staff it was all inappropriate

JERMINE G. 
Rating:
4.0

shorter wait times at the desk.

JAMES MELVIN C. 
Rating:
3.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

MARIO O. 
Rating:
5.0

Hello thanks 😊😃😃😃😃😃😃

ESTEBAN P. 
Rating:
3.0

The roadside assist is HORRIBLE it took over 2hrs to be contacted back. I ended up fixing the problem. Could not get ANYONE on the phone.

TOMMY C. 
Rating:
2.0

Customer did not leave a comment.

RICKIE G. 
Rating:
5.0

Very friendly and easy.

DENNISON L. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND A. 
Rating:
2.0

I drove up with a trailer and pulled into the drop off. No one was there. When someone showed up, they said I had to drive the trailer to the back of the lot. There were no signs for this separate drop off location. I had to back the trailer up from the first location with a bunch of cars around me because the guy wouldnt move a truck in front of me. Then I had to weave through a bunch of trailers and reverse it again into a tight spot. The whole process is unnecessarily burdensome on your customers.

RYAN C. 
Rating:
5.0

Customer did not leave a comment.

Sergio R. 
Rating:
5.0

I liked everything about it

Camilo K. 
Rating:
1.0

To whom this may concern, My name is Naomi Kumasi-Nakuru and I wanted to inform you of my UHaul experience. I picked up my rental at 12pm 06/14/2021 from the Candlestick location in San Francisco (Reservation number 27808332). When picking up the vehicle I was asked to complete an equipment verification to ensure that everything was intact. After completing the inspection, from what we could see the vehicle appeared to have no discrepancies. I was able to safely drive the vehicle to my home in South San Francisco so that we could load the truck and prepare for our move. At 4pm, after fully loading the truck, I made sure to do another walk around and luckily I discovered that the driver's side rear outer tire was flat. I initially called roadside assistance, but after being on hold for 65 mins with no response from a rep I decided to return to the renting location in hopes of getting this issue resolved. At 5pm we were finally helped by a customer service agent, and she was able to connect us with roadside assistance (Reference Number 2125316). Roadside assistance arrived at 7:30pm and I made sure to ask if he could inspect all the tires to ensure there were no other problems. The mechanic brought to my attention that not only the outside tire was leaking, but the inside tire was also severely damaged. The tire looks to be ripped, torn and unsuitable for transportation. I want to emphasize the severity and danger of this situation. Uhaul has placed me, my son, and my husband in danger. This could have resulted into a fatal accident, if I didn't decide to do another walk around inspection. These vehicles should be audited and safely tested every time before fulfilling a customer's reservation. Families are putting their trust in your organization to deliver quality self-moving services in the most safest way possible. One of Uhaul's core value's is “Improving human lives.” not “Endangering human lives”. I can't stress enough on how much of an inconvenience this has been and how the condition of the vehicle we received was unacceptable. I truly hope that this never happens to anyone else. Although the mechanic was able to fix the tires, if this was not caught in time many people could have gotten hurt. I hope that this message is treated with the up most urgency. For reference numbers and pictures please look through the attachments below. In good health, Naomi Kumasi-Nakuru

NAOMI K. 
Rating:
5.0

Customer did not leave a comment.

Barry P. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
3.0

Customer did not leave a comment.

HENRY R. 
Rating:
5.0

All the trucks never has full gas

DONNIE R. 
Rating:
1.0

Poor unprofessional staff, indifferent, lazy. On my check out day, I had to wait for a staff member who was too busy on her cellphone to help me even though she didn't have someone at her window. I won't even go into all the problems I had with your staff not processing my payments and then claiming I was late.

JOHNNY M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JULIANA S. 
Rating:
1.0

For starters you can have tour mechanics Check the trucks prior to renting them I received a broken truck and wasted 5 hours of precious time trying to finish my move with a broken truck

Julio M. 
Rating:
5.0

They were very helpful & kind

LEGALO H. 
Rating:
4.0

Customer did not leave a comment.

OSCAR C. 
Rating:
5.0

Customer did not leave a comment.

Dolores A. 
Rating:
4.0

Customer did not leave a comment.

MEHER P. 
Rating:
1.0

Absolute nightmare. Terrible customer service and terrible experience. Will not be using uhaul again.

PABLO O. 
Rating:
4.0

Customer did not leave a comment.

DELARIO K. 
Rating:
1.0

Customer did not leave a comment.

ERNEST M. 
Rating:
4.0

Would like 24 hr access to my unit. Also I only got the storage because you guys canceled my Ubox. It's pretty frustrating leaving my belongings behind in California as I move to Idaho. So I guess I'll be back when the truck prices become reasonable. But if you wanna make me a deal to drive a truck back in let me know :)

Shauna D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Customer did not leave a comment.

MANUEL P. 
Rating:
5.0

The center console for the truck was pretty dirty, to the point where I did not want to use it. The Sales Associate forgot to give me the trailer slip to give to Alberto, so by the time I went back, got the sales slip and have it to Alberto the vehicle check and inspection feature had expired/times out. I was instructed to just take good photos on my phone and that would be fine. I will say, however, Alberto and Jose were the NICEST guys to work with. Alberto explained how everything worked and gave me great advice. He was super helpful and could not have done a better job! I would definitely recommend this location based on Alberto's service alone. 10 out of 10!

PETER W. 
Rating:
3.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

Me gustaría que tuvieran acceso las 24 horas

Margarita V.  |  First Impressions 
Rating:
1.0

I was nearly killed at this uhaul, they then allowed an unauthorized user whom I specifically told not to allow to access my unit. I am currently away on vacation.

Roberta B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Artrice sanise T.  |  Overall Experience 
Rating:
5.0

Pickup location was changed after reservation was made. The new location was excellent.

Frederick A. 
Rating:
5.0

Im really happy with you guys .. Thank you ...!!!

MIROSLAVA H. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

customer representatives very friendly and helpful

Ronald B. 
Rating:
3.0

Wash your trucks. Also, provide a return receipt in a timely manner.

JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO M. 
Rating:
5.0

I've had bad experience in the past( years ago) so I tried budget instead. I reserved a 26 ft truck with them and the day before the move they called and said they didn't have one and couldn't find one for me. I called directly to this u-haul in San Francisco and spoke with Sara. She got me a truck on a Friday afternoon in the summer time. When I got there another employee helped me. He was supper professional, quick, and helped me with everything I needed. They saved our move!

ANTHONY M. 
Rating:
5.0

I need my the insurance money back

Mohamed J. 
Rating:
5.0

I had several self-caused issues (e.g. my mother's name was on the storage unit and she was in Texas, I lost the lock to the unit, and I needed a pallet jack), and I am so pleased with the staff here - Don, the manager, and Debbie were especially helpful. I will certainly be referring anyone who needs storage to this facility!

CAMERON F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Darren W. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
4.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

Customer did not leave a comment.

DONNIE R. 
Rating:
1.0

Really bad customer service .. Left my brand new car in the parking lot and when I returned someone had put a dent on my door and quarter panel

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

xiao bin H. 
Rating:
5.0

Customer did not leave a comment.

ADRIANO C. 
Rating:
5.0

some oil had been spilled on the trailer and was not cleaned before I rented it. All else was great.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

HUGO A. 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
4.0

U-haul should provide locking systems for all their trailer. You tend to have to disconnect from trailers to run errands in towns where you do stopovers.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

TROY T. 
Rating:
5.0

I am conduct my business in this location ,thanks.

Benito N. 
Rating:
5.0

Excellent, super helpful sales associate. Very pleasant

ANNE T. 
Rating:
5.0

Thanks for the service

PABLO M. 
Rating:
3.0

Customer did not leave a comment.

TEONTE T. 
Rating:
5.0

All the employees at this location are super nice! I've never had anything but exceptional customer service here.

SVEN D. 
Rating:
5.0

Great customer services

DONNIE R. 
Rating:
3.0

Customer did not leave a comment.

JESSICA X. 
Rating:
5.0

Customer did not leave a comment.

Bing P. 
Rating:
2.0

I ordered a dolly and it wasn't in my truck upon pickup I had to drive back 6 miles to retrieve the dolly

Iris P. 
Rating:
5.0

Customer did not leave a comment.

jose b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERTO H. 
Rating:
4.0

Customer did not leave a comment.

MARCIANO M. 
Rating:
4.0

I chose moving help via your recommendations. I have been charged extra monies by Moving help for services not received. I was charged $275.00 and $332.00 and $330. One group confirmed today but did not show up. Another group never responding to my chosing them to load/unload. The group Julius's 5 came today and helped us. I will be instructing my bank NOT to pay you all that money for a two hour move!!!

Theresa B. 
Rating:
4.0

Nice service 👍

IGNACIO B. 
Rating:
5.0

Customer did not leave a comment.

Yee O. 
Rating:
5.0

Great service, thanks !

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Samson K. 
Rating:
5.0

Need more cashiers especially in morning because that all customer pickup there truck rental and etc.

BENJAMIN V. 
Rating:
3.0

How can u-haul charge me 4 gallons of fuel that I drove 13 miles. Also I refuel 2 gallons before return. Please check how possible 6 gallons of fuel for 13 miles. Please advise. Thank

JOHN C. 
Rating:
4.0

Had a great experience

SETU P. 
Rating:
1.0

I dispute this "Cleaning Charge" Please have a manager contact me immediately. 415-916-6174

Russ S. 
Rating:
5.0

Customer service was very helpful and freindly

Chung W. 
Rating:
5.0

Staff are amazing and friendly they deserve a raise!

MELVIN C. 
Rating:
4.0

Customer did not leave a comment.

KIETH S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEITH S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAUL M. 
Rating:
3.0

More telllers less wait time

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

ESTEBAN P. 
Rating:
5.0

Customer did not leave a comment.

Deborah W. 
Rating:
5.0

You sent us to the wrong drop off place initially. They (1525 Bryant Street SF) would not accept the truck and sent us to other location. It was quite unnecessary and showed a lack of coordination on U-Hauls part. You should know where to drop off trucks

RENEE S. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

GREAT SERVICE

MAREK M. 
Rating:
5.0

Can't think of anything wrong...everything was really smooth for me...👍👍👍

NOE H. 
Rating:
4.0

Customer service was not that great. There was a very long line inside and I had to walk all over the place looking for someone to help me.

JEROME H. 
Rating:
2.0

I got in at 6:45 and the staff that was working refused to allowed me to move into my unit. So as a “favor” they “allowed” me to park my open trailer with all my stuff in the hitch bay. I do not understand why you say you’re open until 7. When I came the next day I was told that no one knew how to open the hitch bay and that I had to come back at 3. They also told me that they don’t understand why the people on Saturday didn’t let me move in then. This was extremely inconvenient. Then, even though I reserved a ground floor unit, it turned out to be a 5th floor unit with steps that had to be climbed to get my stuff in. This wasn’t mentioned anywhere and was not what I reserved. So I had to upgrade to an 8x8x8 on the third floor to avoid the steps which is costing me considerably more money. It also has a column in the corner so it’s not really an 8x8x8. The column is easily 1x1x8 so why am I paying for an 8x8x8? Doesn’t seem fair. Lastly, zero of your male employees were masked berating a mask around your neck or mouth doesn’t count. Suffice to say, I’m looking for another place to store my stuff and judging by my experience on Saturday evening, I’m guessing no one really cares so. I also need to say that while there was some effort to remedy my situation on Saturday there is no reason I couldn’t have been given my card and allowed to move my stuff in. My “staff friendliness rating” was based on the Saturday crew. The Sunday crew was much more helpful and I’d give them a “yes” for this question.

allan g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

JORGE D. 
Rating:
4.0

easy pickup/return, good staff

Frank W. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
5.0

Returning equipment was super quick and efficient. Great customer service! :) Thanks!

Shirley W. 
Rating:
3.0

Customer did not leave a comment.

SETIMA U. 
Rating:
5.0

The Staff was amazing at pickup and drop off. Fast, savvy and personable. One gal offered to assist, though her backpack was on and she was off the clock. Her just as wonderful coworker stepped in and helped me. The crew has a fun camaraderie with one another and took pride in being the largest UHaul site on the Western Coast - which I would never had known if the rad service agent hadn't of told me.

Pamela C. 
Rating:
5.0

Customer did not leave a comment.

DANA E. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
4.0

I rented the 15' truck and failed to check the fuel gauge. When I picked up the truck, the fuel was just a tad over a 1/4 tank. I returned the truck with the same fuel level and when I got my receipt, I was charged $30. I checked my contract when I picked up the truck and it showed the fuel gauge as a tad below the 1/2 gallon tank, which was incorrect. Going fwd, I'll be sure to check the fuel gauge b4 leaving the lot and hopefully U-Haul will record the correct fuel level.

ALEDA G. 
Rating:
4.0

The experience of picking up my truck was absolutely terrible. The confirmed location changed 3 times without my knowledge. It was terrible communication on uhaul a part. Once I was finally told the third location of my truck, Bayshore Blvd, the pickup proceed was easy and the customer service was excellent. It will be a long time if ever that I recommend a uhaul truck to someone.

NICOLE P. 
Rating:
5.0

Customer did not leave a comment.

Sharmaine C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Charles M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherman P.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and most of all friendly!

LORENA D.  |  Overall Experience 
Rating:
5.0

Everything concerning U-Haul was very well run and convenient. Will recommend to others your location.

Eduardo R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Faizan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GELSON D.  |  Overall Experience 
Rating:
1.0

The worst experience EVER - first the location on Bay street saw my reservation but said they had nothing available due to a glitch and didnt see to care that i made this reservation a month in advance and called everyday the week leading up to me need the storage for a week and they confirmed it but when i arrive they tell me otherwise. I had to really lose my patience from the frustration to finally get them to find me a new storage facility which is how i ended up in Bay shore. The customer service was HORRIBLE - i am very put off my U-Haul and had I not been getting on a flight after

IRENE D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

cynthia f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy S.  |  Overall Experience 
Rating:
1.0

They didn’t hold my reservation so when I got there it took an hour to get everything set up since the unit I reserved was no longer available

Austin J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julia L.  |  First Impressions 
Rating:
3.0

What is the problem with you people? I have money in my account, my account is still the same and nothing has changed. I have been a customer with you for 5 years and my account has been on auto payment the whole time. You have to first request payment from my bank and in turn, they pay U-haul as they have for the the last five years but you already know this and that's why I believe you periodically try and scam or deceive customers into delinquency with their storage rooms. Please do what you were supposed to do in the first place and request payment of $129.00 from my bank and refund the late fees. Also stop your decitful practices of dropping active credit/debit cards, not requesting auto payments then alleging customer defaulted all in U-haul's attempt to place delinquency liens in order to wrongfully confiscate clients storage rooms.

Paulette (Paula) L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sydney D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allison F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

COLTYCE S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Nawres F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EDUARDO S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
5.0

The mgr Deb is and has been wonderful

Cynthia T.  |  Overall Experience 
Rating:
5.0

Very clean indoor storage units.

Denise W.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Matthew M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerardo V.  |  First Impressions 
Rating:
1.0

The most mismanaged business dive ever worked with. Your staff isn’t trained properly and your GM makes excuses and doesn’t support his staff. No customer service.

Negeen E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyle A.  |  First Impressions 
Rating:
2.0

On the last week of storage facilitie, I was so disappointed with your staff, I understand they were busy but to be treated with disrespect is not what I expected after I spend over 10,000 dollars with the company, just a tad respect would have been nice, so I would not recommend anyone to your facility ever! Your employees need to be trained with customer service skills!!!

FELIX V.  |  Overall Experience 
Rating:
3.0

Nothing more than convenient. Paid for 3 units together as one. Paided more for less.

Michael P.  |  Overall Experience 
Rating:
5.0

Afue agradable este lugar los en prados muy amables con la señora que limpia es lugar

juan e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendra S.  |  First Impressions 
Rating:
5.0

Friendly staff

Jason Z.  |  First Impressions 
Rating:
5.0

Perfect

cassandra d.  |  First Impressions 
Rating:
3.0

The storage was okay it smell really bad in there

LIDIA R.  |  Overall Experience 
Rating:
3.0

No me quede satisfechaa Pues me prometieron ayudarme y no obtuve lo q necesitaba Pues necesitaba un storage no subir gradas por mi corugia en la pierna y no pudieron darme uno en donde no subiera gradas y me prometio el muchacho Jose q tenian uno y al final no fue asi y eso no me gusto

Judith F.  |  First Impressions 
Rating:
1.0

Unfair and unprofessional

Demetrice H.  |  Overall Experience 
Rating:
5.0

We had storage here for about 3 yrs. We never had to worry about our things because the staff there, including the general manager, were obviously there to make sure everything was as it should be. Always responsive. Thanks for all your help!! LMC

Lisa Marie C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andrew C.  |  Overall Experience 
Rating:
5.0

I have been here between 5-10 years. The past couple of years I have always found it clean. Obviously there is trash that appears all of a sudden but I have noticed either someone cleans it up while on their regular rounds or someone is sent up to clean it. Very well run storage property. David M Sullivan

david s.  |  First Impressions 
Rating:
3.0

The storage room assigned to me is up a flight of stairs. I have to lug all my items up and down piece by piece. When I placed the order online I was not informed about the stairs.

Milanda M.  |  First Impressions 
Rating:
5.0

In my two years of having a storage unit at this location I can say that all services rendered and provided were done so in a professional manner. Never had any issues in getting to and from my storage unit. Staff were always helpful they get a 10/10. If carts weren’t easily available, a hand truck was provided as an alternative.

Rory O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traniece N.  |  First Impressions 
Rating:
5.0

It was nice.

Douglas L.  |  Overall Experience 
Rating:
5.0

Thank you. Happy and healthy 2021

Martha P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruben R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacquline l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHY H.  |  Overall Experience 
Rating:
1.0

Especially the front desk ladies at Bryant Street (not at Candlestick) were awfully rude. Sorry, but I would not recommend anyone to go there.

ZAFER O.  |  Overall Experience 
Rating:
3.0

Provide better customer service.

HENRY S.  |  Overall Experience 
Rating:
1.0

This was the worst experience I've ever had hands down and you better believe this won't be the only place I'm reaching out about it. every review channel every phone number you have... expect to hear from me. After being told my the van company that we could only have the van till 5 even tho we rented it for the day because "other people needed it" our movers were then 2 hours late (booked by UHaul) and when we got to your "facility" we are told the unit size we reserved not only isn't available but doesn't exist. at which point the dude who was "helping us" called over Wendy who obviously couldn't care less about what was happening even though I had 2 movers waiting that had already completely unloaded our van and STILL she wanted to make us go to the Bryant location to get a Ubox from them instead. The most mismanaged badly run facility i've ever seen. While i was there i heard 2 other people have meltdowns because you guys ruined their reservations and took payment for services you could not provide. whoever the GM is, expect to be hearing from me. I had to pay my movers an extra $120 to stay another hour since this dumpster fire of a situation took up an hour of the time they were supposed to be moving my stuff into the unit. On top of this nightmare the one locker available was at the top of a pully ladder stacked ontop of another unit. AND IT'S $40+ MORE THAN WHAT I RESERVED ONLINE. I expect this price match to be met after this hellfire saga. I have to say the mismanagement of this location is a joke. Your employees are working class people that don't deserve the abuse they get from their customers because of how badly your management runs this location. FIRE HIM.

Negeen E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MIHAI C T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Miguel T.  |  Overall Experience 
Rating:
5.0

Vamos

jess z.  |  First Impressions 
Rating:
5.0

After a number of years in storage, I was so pleased to find my items exactly as I'd stored them, without even any accumulated dust, let alone any signs of vermin or insects. I'd like to recognize Sarah at the front desk and Dave in facilities, for their willingness to assist me and their professional, positive attitude. I am completely satisfied with my U-Haul Storage experience.

DAVID E.  |  Overall Experience 
Rating:
4.0

the staff they nice & helpfull

Nonita c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELICA V.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

AZUCENA M.  |  First Impressions 
Rating:
5.0

Debbie and the team were so, so helpful getting me set up with a storage space at the last minute. Moving is extremely stressful, so it was especially refreshing to work with such a great staff. Hours and access are all good.

Alana H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mauro B.  |  First Impressions 
Rating:
5.0

All the employees I encountered were helpful, friendly, efficient! I worked with Drew and Wendy. It's my experience with them that would make me want to recommend UHaul storage to a friend or family member. Thank you!

katherine mary e.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

lucrecia m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamari W.  |  Overall Experience 
Rating:
2.0

Every employee I encountered (besides one who tried to be helpful) was extremely negligent and had a terrible attitude. I’ve never had a worse moving experience with logistics this unnecessarily complicated.

Rishi V.  |  First Impressions 
Rating:
5.0

Best storage facility in the Bay Area.

Lawrence c.  |  Overall Experience 
Rating:
1.0

Elevators out of order. Rodent eating my furniture. No supervision of other customers, not even a guideline, so once I came upon a man clipping his toenails in the aisle. Another time, a customer took every single cart and the staff would do nothing about it. One of my cards never worked, and one of the latches was so warped it took 15 minutes to be locked.

Amy L.  |  Overall Experience 
Rating:
5.0

Need more handcarts, only 1 tiny one available and storage was not busy

Jesse K.  |  First Impressions 
Rating:
1.0

I waited for a very long time for the sole staff available (20 min). I had rented an 8x8x8 storage. She had to unlock the storage first, yet she chose to take care of the next client. After waiting for an additional 10 min, we proceeded to my storage unit. I discovered that a quarter of the unit was occupied by a very large column (2.5 x 3). She mentioned she knew about it and almost insinuated that I should have known; she insisted that it was an 8x8x8. The unit was useless to me as I needed to place 2 large items (a couch and an erg machine). She refused to upgrade me. She refused to help out finding an alternate facility. I eventually had to drive close to 30 miles away to be able to store my items. A terrible experience unlike the one at the Oakland Coliseum's. I will never rent from the Bayshore location ever again.

CHRISTOPHE M.  |  Overall Experience 
Rating:
5.0

Awesome staff

Eivind S.  |  Overall Experience 
Rating:
5.0

Nice

Carlos G.  |  Overall Experience 
Rating:
1.0

The facility, like most of the vehicles, is old and looks like it will fall apart at any moment. The app and website are counterintuitive. The patient frontline employees are really the only saving grace. I pity them.

Jason Y.  |  Online Move In 
Rating:
3.0

Long line and understaffed, person that helped me was great, but he definitely seemed swamped and a little over his head.

Olivia P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAMELA R.  |  Overall Experience 
Rating:
5.0

Always great service. That's why I am a return customer after 2 decades.

Concetta M.  |  First Impressions 
Rating:
5.0

The storage was fine but the truck wasnt I almost killed a man on Friday July 10 with the UHaul truck the brakes were messed up please have your mechanics check the brakes Thank God I didnt hit that man.

VERONICA V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAMELA R.  |  First Impressions 
Rating:
4.0

The hours of operation kinda sucked since I work early in the morning and get off after seven so I could on go maybe one day per week if I didn’t have any other obligations

Feeroze Eric M.  |  Overall Experience 
Rating:
2.0

It’s a terrible facility run by rude and unprofessional people. The employees were always slow and inefficient. There are way to homeless and unstable people lurking around and loitering, so much so that I never felt safe. I moved to another facility nearby and am paying nearly double in order to not have to deal with your facility and employees anymore.

SARAH B.  |  Overall Experience 
Rating:
4.0

Nothing at this time.

Jasmin R.  |  First Impressions 
Rating:
5.0

Never had a moments trouble with the staff or the facility. Would place my belongings with them again.

dolores n.  |  Overall Experience 
Rating:
2.0

The facility has a mold problem causing damage to personal items. For years rodent dropping were an issue. 90% of the time there were no carts available.

JANE H.  |  Overall Experience 
Rating:
2.0

Staff slow, bordering lazy, not very courteous, not really helpful. That’s for the Saturday afternoon staff. The Sunday morning staff was better.

Romain T.  |  First Impressions 
Rating:
5.0

Very professional

Shaun Patrick R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eliana R.  |  Overall Experience 
Rating:
3.0

Customer service was mediocre at best

JAMES D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETTY G.  |  Overall Experience 
Rating:
5.0

You are the best! Amazing people taking care of me!😀👍

ronaldo p.  |  Overall Experience 
Rating:
5.0

Very helpful and kind staff great experience.

franklin g.  |  First Impressions 
Rating:
4.0

The only reason I didn't rate excellent was the LONG lines. You need more than 2 people on a Saturday!! However the 2 people that were there were excellent.

Jennifer S.  |  Overall Experience 
Rating:
5.0

Helpful Staff.

Shashwat K.  |  First Impressions 
Rating:
4.0

Staff were professional & personable- truly a delight 2 see employees wanting 2 make a difference in da customer experience. Yet the 10’ rental truck was in a bad shape - lucky had short ride 😀

Zeina H.  |  First Impressions 
Rating:
4.0

There are frequently people standing in the driveway to enter the property. It seems dangerous to allow people to stand in an active driveway

Wes P.  |  Overall Experience 
Rating:
5.0

Me atendieron muy bien y con amabilidad

Jose O.  |  First Impressions 
Rating:
5.0

You have a great manager there she's awesome.

Jose O.  |  Overall Experience 
Rating:
5.0

It was nice having free storage at the end of our move. We can go through our stuff dnd decide what to keep or not.

Larry H.  |  First Impressions 
Rating:
5.0

All the workers were extra professional and helpful. I like how they dealt with the Burning man event renters. U Haul has come a long way in hiring professional acting employees in my experience.

Askia M.  |  Overall Experience 
Rating:
5.0

Great facility

Barbara W.  |  Overall Experience 
Rating:
5.0

I have no comment everything was as excellent

Leela M.  |  First Impressions 
Rating:
1.0

This location is extremely understaffed. It took an hour and a half to get to a representative; the line was 8 people deep and only two reps on duty. Horrible experience.

paul C.  |  First Impressions 
Rating:
5.0

I was with you for 10 years-a free month or discounted month would have been nice, but overall i have no complaints.

FRANK A.  |  Overall Experience 
Rating:
2.0

Will never go there again. Horrible service, lied to on phone, bugs in unit 6022, paid for dolly that I did not get, forced to buy one of their locks (not my own). Would comment more if I had space

Trevor R.  |  Overall Experience 
Rating:
5.0

Professional & friendly staff

Noemi f.  |  First Impressions 
Rating:
5.0

Mandy/mj our agent was excellent as were all agents.

Noemi f.  |  Overall Experience 
Rating:
5.0

the employees were excellent and had great relational skills. I felt very comfortable

George L.  |  First Impressions 
Rating:
5.0

The place very secured

tony o.  |  Overall Experience 
Rating:
5.0

The representative did an amazing job.

Michelle M.  |  First Impressions 
Rating:
5.0

No comment

tevin p.  |  Overall Experience 
Rating:
3.0

Didn't realize there was not a ceiling in the units, air condition quality poor and did see roach in hall

julie c.  |  Overall Experience 
Rating:
3.0

Took a while to get a unit - confusion on sizes Was told a 4x7x8 - reserved it and it couldn’t even fit a mattress in there. Pricing also changed numerous times from initial $84 to $94 to $149

tim l.  |  First Impressions 
Rating:
5.0

Very happy with the service and help the gave me moving my belongings. Excelente customer service and very professional

Pastora L.  |  First Impressions 
Rating:
3.0

person helpig me was super helpful, tried to find a unit that matched reservation (1st floor, 4x8x8); nothing. The units on site don't even exist in this facility. Bad practice, like bait-n-switch

john r.  |  First Impressions 
Rating:
4.0

The in store representative was very helpful.

Letha H.  |  First Impressions 
Rating:
4.0

I had no issues with the service.

Maria F.  |  Overall Experience 
Rating:
5.0

Everything was very efficient and convenient. Especially liked the U-Haul community item donation area on the ground floor.

Al K.  |  Overall Experience 
Rating:
5.0

Just fast and accurate. No time wasted an efficient, courteous, specific, and friendly at all times. Easy Luke Sunday morning.

vidal s.  |  First Impressions 
Rating:
2.0

Mngr never returned my calls & messages regarding prorating last month’s rent as I didn’t need unit for entire month. Rented unit for over a year and they still charged me for lost card. Unfriendly

sammy h.  |  Overall Experience 
Rating:
5.0

The staff was always very helpful and easy to work with and very accommodating I had a very good experience with U-Haul and I will recommend it to everyone

debbie p.  |  Overall Experience 
Rating:
4.0

Nice people and clean equipment

tony o.  |  First Impressions 
Rating:
4.0

Everything went smoothly.

Brian Z.  |  Overall Experience 
Rating:
5.0

Excellent service!

rosalinda b.  |  First Impressions 
Rating:
5.0

Our attendant, Gene Carr, went above and beyond to make sure we had a storage unit that best-fit our needs. Thank you!

TIFFANY L.  |  First Impressions 
Rating:
5.0

None

joann j.  |  First Impressions 
Rating:
5.0

Thank you. I appreciate you.

Shirley i.  |  Overall Experience 
Rating:
5.0

Sarah was amazing. She helped me find the right storage unit and was very courteous. Thank you again!

Eric C.  |  First Impressions 
Rating:
5.0

Overall great. A couple of small negatives were that the local support was not well versed with Ubox, but the on phone staff were very helpful. Also, there was a screw up with credit card billing.

JOHN T.  |  Overall Experience 
Rating:
1.0

I had to reach out multiple times to get my things delivered. Each time they said they would call back within 30 mins but didn't at all. Poor service all around and hidden fees. Bait and switch.

Andrew G.  |  Overall Experience 
Rating:
5.0

Great place to store your things!

Alexandra P.  |  Overall Experience 
Rating:
5.0

Very friendly staff. Quick and easy sign up for rentals and storage units. Thanks!

Vivian M.  |  First Impressions 
Rating:
5.0

My uhaul Upod driver was outstanding. Suzy was so helpful and easily contacted. I really appreciate her help and assistance. You are lucky to have an employee like her!

george r.  |  Overall Experience 
Rating:
4.0

Just a big thanks & hug

carmen v.  |  Overall Experience 
Rating:
5.0

Everything I’d want in a storage facility.

RYAN C.  |  Overall Experience 
Rating:
4.0

The person that helping us is helping others at the same time that makes our transaction last 30 mins just for buying a box😱. The service is too slow, not focus. Thanks

Maria A.  |  First Impressions 
Rating:
5.0

Very professional

Kimberley C.  |  First Impressions 
Rating:
2.0

The employees come off as all they care about is clocking-in & clocking-out. Nothing about real customer service. After today, I will show my displeasure by taking my $ and exiting right. ✌🏽

Andrea S.  |  Overall Experience 
Rating:
3.0

Both elevators need maintness.

Isabel G.  |  Overall Experience 
Rating:
4.0

I thought the customer service and even interaction with staff for the most recent rental was solid and im gratefull and appreciatefull of that.

Monroe W.  |  First Impressions 
Rating:
5.0

Everyone at U-haul made this experience simply amazing. From check-in to checkout this was effortless on my part because of the expertise of this crew. Michael,Geno just to name a couple are amazing

jay p.  |  First Impressions 
Rating:
4.0

The customer service was excellent!

Tammy H.  |  First Impressions 
Rating:
5.0

very good facilities excellent service and great friendliness.

jose r.  |  Overall Experience 
Rating:
5.0

SATISFIED CUSTOMER

MICHELLE H.  |  Overall Experience 
Rating:
2.0

The candlestick location was heavily understaffed. 2 ppl doing the job of 4-5. UHAUL: Stop abusing your loyal staff and get your (corporate) act together!!

georg t.  |  Reservation 
Rating:
1.0

I have already talked to your business office I had to throw away most of my possessions because my storage unit was infested with roaches and rats I have taken videos and pictures as proof.

BRIAN A. C.  |  Overall Experience 
Rating:
4.0

Great staff!!

Valerie B.  |  Overall Experience 
Rating:
5.0

Lorraine was very professional and knowledgeable. She is definitely a credit to your organization.

Eli D.  |  Reservation 
No reviews have been submitted for this location.

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