Customer Reviews for U-Haul Moving & Storage at Centerpointe Mall

Rating:

2.0

Units were entirely too small. Couldn’t even fit a couch through the tiny door. Ceiling was maybe 6ft tall. Had to cancel my reservation and find a better unit elsewhere

Rating:

5.0

attendant was nice and helpful. Lot was so full of trucks that I had to go in the exit to drop off the trailer. The entrance was blocked .

Rating:

5.0

The manager was helpful and everything was as easy as can be!

Rating:

3.0

The hitch was installed good, however, they charged me for a part they didn't have and I found part of my hubcap missing when I got home. I called and was told I would get a response back. Not happened. And did not get the money back on the not installed part. Just get anything delt with before leaving. You won't hear from them after.

Rating:

3.0

The lot was so overfilled with Trucks I could barely squeeze in the lot and there was no place to park to go in

Rating:

1.0

This location has severely dropped in quality over the past couple of years. The trucks are not well maintained, my past 3 rentals the info on the contract does not match the truck info (mileage, gas, etc.), the wait times are long, and the reps at the location would rather listed to music on headphones than engage customers. We rent U-Hauls often for our business and if there was a more convenient location, I would 100% change locations.

Rating:

5.0

You need to have clearer instructions for returning the truck after hours. It said that I was supposed to scan a barcode and I could not find a barcode to scan, and when I tried to load the scanner it said scanner could not load. I ended up dropping the truck off putting the keys in the box taking a picture of the location and the clock so they knew I returned it to the right place shortly after they closed.

Rating:

1.0

Be better. I was charged $86 immediately before I even left the parking lot after already paying $137 to get the equipment.

Rating:

5.0

The general manager Kazya was excellent, quick, professional, and friendly!! Thank you so much.

Rating:

5.0

I needed a hitch receiver installed on my 2014 Subaru Crosstrek to be able to transport my new ebike which is too heavy for my existing bike carrier. Now, I can haul a utility trailer if ever need to. The install took about an hour and a half due to the one before me ran longer than expected. which was not bad at all considering I was told it could take up to 3 hrs. It would've been awesome if they had a small sitting/waiting area. I dropped my vehicle off and walked over to a restaurant and had lunch. It wasn't too long after I got back that it was finished. Still waiting on the bike carrier to arrive to utilize it. I needed a hitch receiver and they installed one. I got the wiring package, as well. The employees were courteous and I have no complaints. My experience was a good one.

Rating:

1.0

Such a rip off to utilize your services. Pricing on the website is misleading. End up spending over $100 to utilize a van for just over 45 miles round trip. Won't be coming back.

Rating:

5.0

There were plenty of trailers available and the employee was friendly and helpful, even during the cold and snowy morning when I was there.

Rating:

3.0

Was not very organized when I arrived. I was on time for my reservation. Equipment that was assigned to me had no keys in the office. The new equipment was not showing on my contract which caused me some confusion.

Rating:

1.0

Very poor customer service. The staff doesn't care at all. I'll never rent from them again. I'll look into other truck/trailer rental companies.

Rating:

3.0

These after bills are killing me

Rating:

5.0

Need more workers the black girl that works there needs some help she does rely good and is rely nice though.

Rating:

5.0

Your staff is always great to work with and the equipment does what I need it to do. It seems that your software and or checkout process could use some help. Even with registering online prior to picking up the equipment, I always spend 30 minutes on site and the bulk of that time is scanning licenses, credit cards, etc.

Rating:

2.0

Making sure gas where you state it to be

Rating:

3.0

Poor customer service, left me waiting in lobby, was very rude

Rating:

5.0

brandon was great!

Rating:

4.0

I asked for a lower unit because I had furniture and I was given a 3rd level storage unit I could barely turn my couch into as everyone walked past me as I pulled my couch up 3 flights of stairs one guy decide I'd had enough and helped it was truly frustrating and hard but I was stuck with it and kept on

Rating:

4.0

If they want to pay with cash when returning let the customer

Rating:

5.0

Greeted with a smile! The person at the front desk explained everything to me and was very personable. When I returned the same day the person checking me in was just a nice and helpful.

Rating:

4.0

The van was dirty inside.

Rating:

4.0

Everything went as planned

Rating:

3.0

Rented car transport trailer. There was broken light pieces that I had to clean up so I wouldn't damage the tire on vehicle I was hauling. The ratchets for the tire straps were extremely rusty, had to go buy a can of spray so I could even use them. The tire straps were frayed making it difficult to get them into the ratchet devices. Other than that no problems

Rating:

5.0

Both customer service people were wonderful, very helpful and polite.

Rating:

1.0

Sorry I don't have names. Lady at desk was so not friendly nor helpful. We never got our dolly which we paid for. Other accessories order were not in her computer. She said we would have pay again till she finally found them in her system. Gentleman outside was very helpful.

Rating:

1.0

Recommended a dolly did not work in snow. Charged me for 2 gallons gas despite 6miles driven and I got a gallon of gas. They said mileage is irrevelvant (yes I paid for mileage) JERKS

Rating:

5.0

Totally excellent experience. Customer service dude Christopher gave a friendly hello welcoming me as I entered the store one minute after opening. Christopher went above and beyond my expectations to make sure I was comfortable. Very convenient location at the center of the twenty eight street shopping district.

Rating:

5.0

Personal hygiene of the team could be improved. The men had a bad odor which lingered in my space. Clothes were dirty and pants low slung with underwear showing. Consider establishing a dress and hygiene code. Many organizations do that and it would help your “brand”. 😊

Rating:

5.0

I met Chris the representative and he was very pleasant in his presentation of the U-Haul rental and he had a very nice personality thank you so much Chris

Rating:

5.0

The trailer drop-off was quick and easy. The yard employee was helpful in directing the process.

Rating:

5.0

Awesome customer service 5 stars

Rating:

5.0

Best storage I ever used.

Rating:

2.0

The truck I rented was parked in the middle of the lot, so getting access to it was difficult as I was boxed in. The team member helped me by moving a truck but we both got soaked in the rain trying to get this accomplished. Also the windshield to my truck was taped on by duct tape. Which led to me getting soaked while I was driving and caused the horn to malfunction and blare while I was parked and driving. The rain water poured in over the steering wheel and caused the horn to short out is my guess. It was not a good experience and something I wouldn't expect from the household name Uhaul is.

Rating:

1.0

Hard to get a reservation and the equipment was lacking. No tread on the tires and the truck was durty

Rating:

5.0

Nothing you all did amazing!

Rating:

3.0

Cargo portion of truck was dirty. Needed new and good wiper blades - wipers were old and very cheap - this was a problem driving 300 mile to the UP!

Rating:

5.0

Nothing

Rating:

4.0

The staff were competent and helpful. The check engine light was on when I picked up the truck.

Rating:

3.0

I was told I was getting a 15.00 reimbursement credit on my bill because I filled the gas past the line and I talked to someone after the return and they confirmed. However I see no credit

Rating:

1.0

Train employees properly. I am stuck with $190 in fees as a result of an employee not properly making a rental contract for what I requested. Manager (Kazaya Murphy) was completely unhelpful and made no effort to right the situation.

Rating:

4.0

This storage unit was fabulous and exactly what we needed for the time we needed! My only “complaints” would be the lack of lighting inside the unit itself and the increase in monthly rate. I’d highly recommend this location as the staff are friendly and very helpful!

Rating:

5.0

Jennifer was great. By far the friendliest of the agents who have taken care of me at this location

Rating:

1.0

Add additional charges to the website for easy payment instead of forcing customers to come in to pay extra mileage fees

Rating:

3.0

Engine light was on truck did not know if it needed to be serviced

Rating:

2.0

Waited outside (as instructed by the signs outside) for 10 min. None showed up - had to go inside. long waiting time.

Rating:

1.0

Covered in snow nothing to clean it off. Truck was stuck. I ask if I could get a different one I was told “ I don't know” from the same person that rented it to me. The none caring and that helping was not what she wanted to do. Had a very condescending attitude towards me as a customer. So I will not be back to this location.

Rating:

2.0

Arrived on time to find a line of customers but no one working. So didn't get cargo van at time we requested-had it a half an hour or so less but still had to pay for full 8 hours. When we went to get into van it had not been cleared of snow so we had to clean it all off which bit into even more of our rental time. Gas tank was only a a half…so yep had to take extra time to fill it up before loading and going to our destination. Will probably rent a van or truck from budget or enterprise in the future to avoid a repeat.

Rating:

4.0

truck needs Cruise control. The truck was on empty, and out of washer solvent.

Rating:

4.0

Only negative was if you needed help in the store/ staff there was usually a wait as lots going on with rental uhaul and not enough staff . Staff did best they could though

Rating:

3.0

It was very frustrating to find out the storage size you suppose to get for 1 month free is smaller then the truck your rental truck. I feel like I was scam into buying another storage:(

Rating:

4.0

Only negative is short staffed but they do a great job.

Rating:

5.0

they have great staff, helpful and friendly

Rating:

3.0

For the truck itself the entire process was poor. I couldn’t get the truck after hours so they directed me half an hour away to Allendale. I was promised a $50 refund which I haven’t gotten and a mileage waiver which I didn’t get as well. Would not recommend for anyone.

Rating:

2.0

I used this same location for a truck rental and when I went to pick up my truck, it was blocked between 2 other trucks rather than being accessible. My reservation had been in place for several weeks. The location staff is less than helpful and seems to be inconvenienced by needing to assist customers. Many times, I have come into this location and had to wait for 10 minutes or more for an employee to come to the desk and assist. While I do understand that short-staffing is an ongoing issue recently, I have experienced this same type of treatment from this location on other occasions (prior to COVID) as well.

Rating:

1.0

Two floors no elevator. Not convenient at all. Even G Easy has an elevator in his house.

Rating:

5.0

Great job 👍

Rating:

2.0

It was clean as an old dirty facility could be. Outside staff great, inside front desk struggle.

Rating:

1.0

For starters, I moved on 10/26. There's no reason for charges to come out 1 week later (because someone didn't know how to do their job). Secondly, the lady with the shave head needs more training since she messed up my account and absolutely doesn't know what she was doing the 3 times I interacted with her. How do you change someone's name on their own account to someone else's name? Why did she tell me my storage was canceled, and I find out the next day that it never was, couldn't call to cancel it myself because she changed the name on the account without me asking or telling her to (so "legally" it wasn't my account), had to wait over 1 week for the manager to approve my online move out request that should've already been canceled like the lady said it was. I don't care to say much more outside of my entire experience being below poor. I would never use the uhaul on Eastbrook, and training should be a main priority for the new staff there and any prospective new staff! The staff was friendly but not helpful. My experience would've went with ease if they were helpful. Train the new hire(s)!

Rating:

3.0

My unit was completely dark. Lots of sets of stairs is a pain.

Rating:

2.0

My contents were damaged by some animal.

Rating:

4.0

Kayla Hawley was super helpful. My only issue was that we were given, at first, a unit on the second floor but was not told on the website that this facility doesn't have an elevator. The facility we rented the u-haul from in Hastings Michigan did not have the equipment we requested and neglected to explain that here was an $100 refundable deposit.

Rating:

1.0

To begin we were guaranteed a 20ft truck (the only size that would work for moving to a new state) at a specific location nearby. The day before pick-up we were contacted and told that truck size doesn't exist at the guaranteed location and we could drive to a further location for a 15 ft truck (way too small!) They should've delivered the truck to our location instead of making us drive 3 hours round trip, taking 3 hours out of a workday and losing us that part of a days paycheck and wasting our time and stress. Once we got the truck unloaded and headed to the storage unit we'd pre-registered and that was included free with our one way truck rental, the trouble and headaches kept coming. We were originally given a 10x5 at another facility, but when we got to the unit, it's actual measurements were 5x5, even the worker said that happens, that U-Haul's dimension of storage spaces don't always match the dimensions they advertise them as, he measured it for us for confirmation. We had to call customer service (plus 15 minutes of in hold time) to locate another facility with the size we needed because the store was unable to look it up or call them. We had no way of double-checking with the new facility whether they actually had the unit available in that size, and the worker at the one we were at wasn't able to for us (ridiculous they can't call another store locally to check!). We had to blindly drive to the new facility. Upon arrival, check-in was smoothish. The young man wasn't thorough and missed some things we had to correct for him. Then he sent us to our unit and forgot to come unlock our unit for us so we had to go remind them we were there 30 minutes later to which the guy said he'd forgotten we were there. He didn't warn us of the sticky trap on the floor of the unit or point it out at all so I accidentally stepped on it moving something into the unit and ruined the bottoms of good running shoes. All of this made us late for our rented truck drop off time, and lower on fuel for drop off than we were supposed to be, we wouldn't have been if this hadn't all been wrong. Not only was this a drain on finite fossil fuel resources, it was a waste if our time, adding an additional hour of driving around for U-Haul's mistake. This all also made us so late that we missed a ticketed event and were unable to get a refund. Very dissatisfied with the company and the customer service as a whole for wasting at least 5 hours of our time, energy, and emotions.

Rating:

4.0

The staff was helpful and friendly. I wish you had a cargo elevator. That would make it an excellent experience. I was in 401…which meant tins of stairs.

Rating:

5.0

The Mao design was a little confusing but otherwise the experience has been nothing short of easy and quick

Rating:

1.0

The upper level units with no access to any sort of elevator is something that should be communicated a little more clearly. Moving in and out of 307 was one of the most awful experiences of my life. I am disappointed I had to subject my family and friends who helped me move to such a terrible experience.

Rating:

5.0

The entire staff is amazing! In particular Jeff is a complete master in there.

Rating:

2.0

I will first say that Jeff Walker was excellent in displaying customer service and professionalism. Next the facility is not well maintained and especially the units with the door and hinge coming off the wall, exposure of the unit to the other units, the hallway, and exterior, along with the rodent issue which is evidenced by the rodent poison.

Rating:

5.0

Wanda in Dispatch was awesome getting in contact with an alternate rental location and securing a trailer. She then followed up with a phone call to update date us with her discussions Jacob at the Antioch rental was very helpful in a very stressful time. He went above and beyond to help us find a trailer at the last minute

Rating:

3.0

Overall good experience. The negative is that the climate controlled units are difficult to access and move things without hassling the staff. Also the units are small and had no lighting inside.

Rating:

5.0

Great service! Thank you so much!!

Rating:

4.0

I really appreciate the follow up calls from Lathunder(?) letting me know the status of my unit when my payments fell behind.

Rating:

5.0

thank you.

Rating:

3.0

I was told my first months rent was free but I still was charged and then I wasn't given my cash back from renting the truck. Things did not go as smoothly as they should have been.

Rating:

5.0

The staff is friendly,knowledgeable and efficient. The storage unit was very clean and well maintained.

Rating:

5.0

Excellent service, facilities and wonderful staff.

Rating:

5.0

Great crew at the Centerpointe Mall location!

Rating:

5.0

Great customer service!

Rating:

3.0

Took a hot minute to process the reservation, having the system crash twice on us during check-in. The storage room was also on the third floor, in a nice hot warehouse. Not easy to access.

Rating:

5.0

Great service - speedy, friendly and efficient!

Rating:

1.0

I will never spend another penny with Uhaul

Rating:

4.0

Friendly, professional

Rating:

1.0

Storage room smaller than advertised , price more than posted.

Rating:

5.0

Thanks for your wonderful service

Rating:

5.0

Could your good work🔆

Rating:

5.0

Good place to store your stuff.

Rating:

1.0

Have tried to get assistance on an ongoing fee for a rental unit I did not rent No follow up No call from manager Still not resolved

Rating:

3.0

Communication was less than adequate. Cover put on wrong limiting access to UBox door. Boxes placed in area limiting garage access. Everything inside was safe though.

Rating:

3.0

There is no efficiency with staff there is always long lines in there

Rating:

5.0

none

Rating:

1.0

You're policy of not prorating on final monthly payments and then rerenting the same space is stealing/double dipping.

Rating:

2.0

My only complaint is on the day I moved out of the lockers I was in line in the office/store area behind two other customers for 25 minutes. 20 minutes of which there was no staff at all there.

Rating:

2.0

The storage unit did not have a light in it