Customer Reviews for U-Haul Moving & Storage at Centerpointe Mall

6957 reviews

3815 28th St SE   Grand Rapids, MI 49512
(Across the street from Texas Roadhouse)

(616) 942-6080

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(616) 942-6080

3815 28th St SE
Grand Rapids, MI 49512
(Across the street from Texas Roadhouse)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE ELLIOT V. 
Rating:
5.0

Customer did not leave a comment.

Bradley K. 
Rating:
4.0

Customer did not leave a comment.

MITCHELL TOWNSEN R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE H. 
Rating:
5.0

My counter person and folks that hooked up my vehicle were very friendly and worked really fast and hard to get me out of their. 28tth street is not my closet location but I like dealing with KaZya and Kayla. Really great experience.

Julious L. 
Rating:
5.0

Customer did not leave a comment.

RYAN F. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY GRANT H. 
Rating:
5.0

Customer did not leave a comment.

Catherine F. 
Rating:
1.0

I was told I was renting a truck at 79 dollars dollars day and 29 cents a mile and was changed 79 cents a mile you all suck

Ian R. 
Rating:
5.0

Customer did not leave a comment.

KRIS GEORGE A. 
Rating:
5.0

Wanda in Dispatch was awesome getting in contact with an alternate rental location and securing a trailer. She then followed up with a phone call to update date us with her discussions Jacob at the Antioch rental was very helpful in a very stressful time. He went above and beyond to help us find a trailer at the last minute

Jim K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

Customer did not leave a comment.

GEORGE EDWARD C. 
Rating:
1.0

Not over charge me, I need to speak to the regional manager job please

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Kurt L. 
Rating:
5.0

Drop off was quick and very easy. Great customer service. The employee was very professional and she greeted me right away. 751053 I would definitely recommend u haul to anyone who meeds a moving truck.

Jamie T. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Really great experience. We checked-in online and it was very easy to get the truck and be on our way.

Mundy M. 
Rating:
5.0

Everything was great.

David W. 
Rating:
5.0

Allow customers to return equipment to a different location. At least offer it In The beginning. Also the chat feature is busted and would kick me randomly before I ever got answers to my questions.

Skyler H. 
Rating:
5.0

Checkout staff was fast and friendly. Great experience!

Thomas V. 
Rating:
2.0

The gas was only 3/4 full when i picked up the truck and i made sure it was full when i returned it, would've been nice to be reimbursed for the 1/4 that i didnt have to fill when i returned it. I'm sure if i would have left it at 3/4full when i returned they would have charged me.

Teresa A. 
Rating:
5.0

Scott, the outside guy hooking up the trailer, was awesome, smiley, and extremely friendly. The guy the helped at the counter was great too.

PAUL HOLLMAN-THI L. 
Rating:
5.0

Great!!!

Craig J. 
Rating:
5.0

New customer service man at this location . Super nice man, helpful VERY efficient . I was outta there in 5 minutes which was awesome . Great Hire !!!

DANIEL WYATT U. 
Rating:
4.0

When I reserved the trailer on Sunday the power was out and came back on Monday. They honored my reservation from Sunday with no if ands or butts!

LANCE ODESTERS B. 
Rating:
3.0

Hello. I am a regular and loyal customer at this location. Important comments here. The workers outside helping to hook up the trailer were great. Courteous, efficient. However - I'm bothered again by the inside customer service. Typically it has always been very slow. However, it was quicker this time. Thank you. Now the irritating news. The female employee who worked with me was just plain rude and disrespectful! No greeting, short and curt in her speaking. Just unprofessional. No “thank you.”This is my second episode with this same person. I said nothing last time. I was going to let it pass this time too. But, she would benefit from some humility and better treatment of customers. I'll be renting another trailer next week and I'll likely Choose another company because of that employee. The truth. Please consider this well intentioned advice to hopefully improve that poor customer service. Thank you. Steve Kenyon 616-648-5797

Steven K. 
Rating:
1.0

Customer did not leave a comment.

Sam T. 
Rating:
3.0

Customer did not leave a comment.

JOHN PATRICK C. 
Rating:
3.0

Customer did not leave a comment.

Thomas C. 
Rating:
2.0

Very unhappy with the customer service. Not sure if I was interrupting her coffee break because she was not happy to provide customer service

NICHOLAS D. 
Rating:
5.0

Customer did not leave a comment.

Kennethrichard C. 
Rating:
5.0

Customer did not leave a comment.

Clance C. 
Rating:
2.0

Help at the desk were rude and not helpful. Bright spot was the person assisting in attaching the trailer. The trailer was broken off the frame and was actually a hazard to use. This location has a reputation for poor service. I knew better but went there anyways. Won't happen again!

RANDALL KENT K. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Staff not friendly

MATTHEW JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Sally F. 
Rating:
5.0

Overall an excellent experience Thank you for make the job easy!

John H. 
Rating:
1.0

Very expensive. I paid $113.78 per 3.5hrs. Isn't this weird? I ran 82miles.

KRISHNA SINGH P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

keep providing same quality service

RONALD F. 
Rating:
5.0

Customer did not leave a comment.

PATRICK JAMES R. 
Rating:
5.0

Friendly and helpful

TAMMYANN H. 
Rating:
1.0

Customer did not leave a comment.

Danielle M. 
Rating:
5.0

Customer did not leave a comment.

BRADFORD J K. 
Rating:
5.0

Great job well done 👍

George C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Donelle F. 
Rating:
4.0

A local UHaul franchise, National Storage on 32nd Street was HORRIBLE!! The worst customer service I have had from a business in years. Had a Sunday reservation there. TOTAL FAILURE while accepting NO RESPONSIBILITY. "Ashley" should be fired!!! "Gary" should be fired for dereliction of duty.

Tomas B. 
Rating:
5.0

Used the online option and everything went smooth.

SCOTT G. 
Rating:
1.0

Assuming that Saturdays are the busiest day of the week for customer volume, it would be positive customer service to have more than a single employee at this facility to attend to customers. The wait both to pick up and drop off equipment was well over 40 minutes. Completely unacceptable. I will never use this location again and will make sure I share this disappointing U Haul experience with friends, family and associates.

Thomas S. 
Rating:
2.0

Customer did not leave a comment.

Mickael A. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE JOHN O. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA VICTORIA T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY RICHARD N. 
Rating:
2.0

It was only Monday, and the young girl attending the desk was in not a good mood. She sounded like she was doing me a favor. Just before attending she said "I'll be back when I can" and just left. After more than five minutes I decided to do the check-in online, without realizing that I still needed to come back for the key. Later I realized she went to help a customer in the parking lot, but she never explained anything, simply disappeared. Of course, forget a smile, never was one. Customer service, zero. I will never rent from that location again.

Luis G. 
Rating:
3.0

Ensure the truck's horn works, truck need to have been cleaner, the counter and the debit card machine was not clean and appeared not to have been cleaned in a while and I didn't like the representative taking a photo of my driver's license with her personal cell phone. The representative that checked me in wasn't very friendly and her responses to my questions wasn't answered in a customer friendly way.

Dawnn B. 
Rating:
3.0

The customer service was fine, but the trailer that I got was a piece of junk. It was a Frankenstein trailer that was pieced together with parts and had been badly damaged in the past. It should not have been in service. Come on U-Haul, you can do better.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
3.0

Didn't check my trailer in property. Returned on a Thursday - Uhaul finally showed it checked in on Saturday.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

NATHAN P. 
Rating:
5.0

Customer did not leave a comment.

DALENORMAN G. 
Rating:
3.0

Customer did not leave a comment.

Jack V. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

BONNIE M. 
Rating:
3.0

Customer did not leave a comment.

Bill S. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Nothing I don't use your service much.

Delmontae G. 
Rating:
5.0

Quick service - in and out in short order

TERRY H. 
Rating:
2.0

There was only one employee working. There were several people in line and the wait was much too long. This occurred both during pickup and return. The truck was fine, but the service was terrible. I will look for another place to rent a truck next time.

EDWIN JOHANNES-C V. 
Rating:
3.0

Ensure equipment is clean before having the customer verify if it's clean.

Barton S. 
Rating:
1.0

Myself & another customer waited for over 15 minutes & again I had to go outside and find someone to assist in the store & they still were very slow at getting into store for assistance.

Anita M. 
Rating:
3.0

Overall good experience. The negative is that the climate controlled units are difficult to access and move things without hassling the staff. Also the units are small and had no lighting inside.

Nathan J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mira D. 
Rating:
5.0

Customer did not leave a comment.

EMIR SEFER C. 
Rating:
2.0

I have used this location several times and it is usually in good order. Drop off Sunday, it was understaffed (one guy outside and one guy inside), a line of customers and phone calls on hold for (20 minutes per the guy inside). Plus the guy inside said he had been sick to his stomach all morning and, while he had a mask on, it was not covering anything.

KENT ALLEN H. 
Rating:
3.0

Customer did not leave a comment.

Lori H. 
Rating:
4.0

Customer did not leave a comment.

Pierre P. 
Rating:
4.0

Jeff Walker at the front desk was very professional and had a great attitude! Would not hesitate to come back. Scott in the back also had a great attitude and was very helpful hooking up the utility trailer

paul H. 
Rating:
4.0

from the nice Lady at the cashier window to Scott in the Pick up/ return area, Professional and courteous, all around

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Neal M. 
Rating:
5.0

No issues. Staff was knowledgable and helpful.

wayne M. 
Rating:
5.0

Customer did not leave a comment.

SUSAN LOUESE P. 
Rating:
3.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

I absolutely love UHAUL...I broke my foot the day before I was to turn the truck back in, and couldn't get it back in until 2 days later. The only thing I got charged for was the over mileage of $36. I have to say I will forever be grateful to UHAUL and I will continue to do business with them all the time.

TYLER Z. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
4.0

The guys were great even though I was frustrated by the issues that brought me there

DANIEL PETER H. 
Rating:
5.0

Customer did not leave a comment.

Dakeisha C. 
Rating:
4.0

Customer did not leave a comment.

Craig T. 
Rating:
5.0

Staff was great!

Christopher O. 
Rating:
3.0

I did not recently use your service, why am I receiving this?

STEPHAN MYLES L. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

I personally would like to see a running board or some kind of step for your trucks. You have them on vans and thats not as high a step as the tucks. May I add your rep, Jeff was extremely helpful and courteous give him a pat on the back.

Dorothy M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen A. 
Rating:
5.0

Jess (I believe that was his name) checked me in and had the truck & trailer all hooked up. Super friendly and helpful.

PETER DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Lori L. 
Rating:
5.0

Customer did not leave a comment.

Andy B. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
4.0

The only issue I had was that the fuel level was listed higher than what was in the tank

Martin B. 
Rating:
5.0

Customer did not leave a comment.

William L.  |  Overall Experience 
Rating:
5.0

Great service! Thank you so much!!

James S.  |  Overall Experience 
Rating:
4.0

I really appreciate the follow up calls from Lathunder(?) letting me know the status of my unit when my payments fell behind.

Tina W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anqunette H.  |  First Impressions 
Rating:
5.0

thank you.

Angela J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madelyn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy F.  |  Overall Experience 
Rating:
3.0

I was told my first months rent was free but I still was charged and then I wasn't given my cash back from renting the truck. Things did not go as smoothly as they should have been.

Ana L.  |  First Impressions 
Rating:
5.0

The staff is friendly,knowledgeable and efficient. The storage unit was very clean and well maintained.

Carolyn H.  |  Overall Experience 
Rating:
5.0

Excellent service, facilities and wonderful staff.

Carolyn H.  |  First Impressions 
Rating:
5.0

Great crew at the Centerpointe Mall location!

KAREN G.  |  Overall Experience 
Rating:
5.0

Great customer service!

KAREN G.  |  First Impressions 
Rating:
3.0

Took a hot minute to process the reservation, having the system crash twice on us during check-in. The storage room was also on the third floor, in a nice hot warehouse. Not easy to access.

Dalton L.  |  First Impressions 
Rating:
5.0

Great service - speedy, friendly and efficient!

Noemie S.  |  Overall Experience 
Rating:
1.0

I will never spend another penny with Uhaul

MARTIN S.  |  Overall Experience 
Rating:
4.0

Friendly, professional

Michael B.  |  First Impressions 
Rating:
1.0

Storage room smaller than advertised , price more than posted.

SCOTT V.  |  First Impressions 
Rating:
5.0

Thanks for your wonderful service

LaToya B.  |  First Impressions 
Rating:
5.0

Could your good work🔆

Deborah C.  |  Overall Experience 
Rating:
5.0

Good place to store your stuff.

SHELLEY D.  |  Overall Experience 
Rating:
1.0

Have tried to get assistance on an ongoing fee for a rental unit I did not rent No follow up No call from manager Still not resolved

GLEN J.  |  Overall Experience 
Rating:
3.0

Communication was less than adequate. Cover put on wrong limiting access to UBox door. Boxes placed in area limiting garage access. Everything inside was safe though.

Kimberly P.  |  Overall Experience 
Rating:
3.0

There is no efficiency with staff there is always long lines in there

Kenya S.  |  Overall Experience 
Rating:
5.0

none

Mary P.  |  Overall Experience 
Rating:
1.0

You're policy of not prorating on final monthly payments and then rerenting the same space is stealing/double dipping.

Danielle W.  |  Overall Experience 
Rating:
2.0

My only complaint is on the day I moved out of the lockers I was in line in the office/store area behind two other customers for 25 minutes. 20 minutes of which there was no staff at all there.

LAURA H.  |  Overall Experience 
Rating:
2.0

The storage unit did not have a light in it

holly r.  |  Overall Experience 
Rating:
5.0

Everyone on the staff I spoke to was friendly, helpful, and nice. I would definitely recommend them.

James H.  |  Overall Experience 
No reviews have been submitted for this location.

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