Tried to drop after hours...terrible website.Thomas F.
Trailer Rental & Towing in Grand Rapids, MI at U-Haul Moving & Storage at Centerpointe Mall
Grand Rapids, MI 49512
(Across the street from Texas Roadhouse)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Grand Rapids, MI 49512
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The personnel at this location were gracious and helplful!LAMARR G.
Explain the checkout process when renting the trailer. Be more helpful when picking up the trailor,like the exact location of the trailer.Alexander L.
Please wash truck off once in a while. A lot of bugs on windshield. Great & friendly service.ERIC ALLAN S.
Lost trailer, unhelpful peopleDarbee F.
Answer the phone. The customer service line is useless, god forbid there was an emergency bc I would be left on hold for hours! Not sure if it is the location or just a general customer service number when you call but I couldn't get a single human being to answer and sat on hold for 15 min each timeLindsay W.
It was great service, not sure what could be better.Amberly H.
I discussed the problem calmly with the guy who received the trailer, he could not have been nicer. There was a considerable amount of worry, and keeping a broom in the door handle when I opened and closed it. I'm a grandmother, and drove half way across the country. I don't believe I was charged for the trailer. Thank you!Carol B.
The gals at each location were extremely helpful, as I need to switch from my original reservation, they found me a vehicle that I wanted to switch to very quickly and pleasantly, great customer service.DAVID DOMINICK D.
I really didn't understand why I could not rent a truck directly across the street from where I live 0.4 miles, nor rent one from the U-Haul store that is 1.9 miles away. There is even on that is 2.4 miles from where I live. Instead I had to drive 10 miles to pick up the truck. So I put 10 miles on it before I could load it up. I was concerned that I would have to pay for the extra mileage. But I did not have to pay for any extra mileage.MARGARET JENNETT J.
Not customer service oriented. As I walked in gal was walking out headed to Propane fill. Two other workers were In a office seeing me waiting but never helped. Waiting along time for gal to come back from outside. She was pleasent and help full. Why couldn't the either of the other to help out. Bad customer service.Stephen T.
It's been awhile since I rented a truck. I'm delighted at how the checkout/check-in procedures are handled now. What a convenience! Everyone I dealt with there (two counter people and a gent in the lot) were really nice and helpful. Nicely done.JAMES KEVIN M.
Convenient location and easy drop off.LAURA K.
Convenient location and easy drop off.LAURA K.
Employees weren't very friendly but they were helpful. Depends how you want your customers to feel. Valued or just another reservation.JANET MARIE M.
Went as expected.Gerald K.
This was the drop off point that we reached after hours. About 830 at night. It was a little confusing. We had to download an app and do another 20 minutes of phone work to return the vehicle. I have never had this experience where so much lies on the customer. I had asked this location to please call me today as I felt something was off.BRADLEY JOHN S.
Very friendly and quick service. Keep up the good work.Youngkhill L.
Staff very helpfulRonald S.
The truck was clean but there was a light on and wasn't sure if it was safe to drive long distance.Holli I.
Bit of a wait on a busy weekend morning, but more staff came along to move things quickly. Truck was almost new and immaculate.Paul D.
I ordered moving pads, they were not put in the truck. I called and then spoke to the guy who was checking in trucks, both people assured me I wouldn't be charged. However was still charged for the pads...Jason L.
Service woman was curt, unfriendly and uncommunicative. I could not help but feel that the attitude was racist. I am white.Jonathan M.
Yesterday, it was terrific. Easy in, easy dropoff. I have been there at times when they were understaffed and it was a long wait. Big improvement!Ronald K.
Love the quick drop off service.DAVID NORMAN M.