Nothing. Everything was great. The staff took excellent care of us.
Trailer Rental & Towing in Grand Rapids, MI at U-Haul Moving & Storage at Centerpointe Mall
Moving to or from Grand Rapids, MI? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Grand Rapids, MI 49512 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Grand Rapids, MI
Cargo trailers in Grand Rapids, MI are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage at Centerpointe Mall!
Utility trailers are perfect for towing large or oversize cargo in Grand Rapids, MI 49512. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage at Centerpointe Mall provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Grand Rapids, MI and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Grand Rapids, MI online today!
Trailer and Towing Supplies
Drop off went quickly. Employee was very friendly and efficient in his work.
Make dollies available in your 10 footers also.
Everything went very smoothly and professionally.
The waiting line was six deep and only one employee was there. We had to wait 30 minutes. This not acceptable.
I forgot my garage control in the truck. I came back next day first hour and the guys told me to go look for it in the trash because he didn't have the time!!!! It just ruined my whole experience
Seat cover was shifting and seemed like shocks could use some repair.
The location is convenient. Staff was friendly and helpful.
Great value for what we needed.
Self check in took a long time and used up about 30-40 minutes of my paid rental time, therefore I was rushed in getting the truck back.
Beware: U-haul of West Michigan and Sue, the regional manager, rent defective trailers that are unsafe to pull down the road. This company has NO customer service at all. I was stuck with one of their unsafe trailers recently. It was not the same serial no as sated on my contract. After 6 hours of back/forth with this company they were unwilling to acknowledge or try and confirm my experience with this trailer. They simply don't care about safety and customer care. They are a monopoly.
equipment really stacks up after hours. I think you need more room for dropoffs, especially on Sunday
I enjoyed the man who was working- you could tell he probably had a day full of rough customers. I planned ahead and reserved my van and once he noticed I think it calmed him. The lady before me was upset she couldn't get a van immediately and I'm sure he had been haggling with her for awhile before we walked in (we stood outside about 5 min to check-in). The van was nice and perfect for moving my little apartment! I only wish that location was bigger so when parking at the end of the night. I truly felt bad for the staff that had to go into that this morning. The line for the trucks and trailers was almost to the road. I wish they could push the line back a few feet into the back parking- only to relieve the stress on workers every morning. I couldn't imagine knowing that's the day you have ahead when pulling in to see 10+ trucks/ trailers in a line to the road for drop off. I loved using your equipment as it was SO SIMPLE to check out and return. It was not too costly also and provided many options for assistance. I only wish your other locations were this easy!
When we arrived to pick up our truck it was not in the location specified. When we called to ask where we could find it the customer service rep said it was not there because we arrived 20minutes late. Upon further pushing, she looked up and saw that our truck was in fact in the back, just was not prepared (window sign removed) for us to use.
- 24/7 anytime pickup at 0430 was dark and unsafe - I had to walk down a dark road around the side of the building with NO lighting at all back and forth, unacceptable and I was by myself to go get my key after I found the cargo van in the very back. That was the order it prompted me to go through. If their is a pickup in the middle of the night at least have the van pulled up front by the unlit 24/7 key station. - it took at least 35 minutes from the time I arrived to leave the parking lot with the van - they insisted on calling an alternate number to talk to someone at 0430 in the morning, people are sleeping and they called my mother at that hour. That could have been done before pick up. Ridiculous to verify at that hour. A lot of that process and / or downloading a picture of your passport could have been before pickup. I don't think most people carry their passport around with them on a daily basis, I don't anyway. - Otherwise, the van was excellent and served its purpose. -Drop off was easy and the check-in employee was very friendly and the process was smooth on that end
Takes a while to check out. Even if you've done the online checkout.
Charge customers the correct amount and check out upon return, not 4 or 5 hours later. Very upset
Clean truck and great service. In and out within 15 mins. Drop was easy.
Busy place. They need a bigger parking lot in the front. Personal were helpful and to the point. Nice job Ladonna (?).
Website is awful and hard to navigate. I ended up booking 3 trucks, not 1. Tried to call the store. Long hold so I tried the website customer chat as suggested on the â€œon hold messageâ€. Couldn't find it. Couldn't find a way to email. Had to drive to the store. Found out I was double charged for my mattress protector. Day of pick up it took 30 min to get checked in. We got the truck to my home and the inside smelled like motor oil and it was so slippery. Store was closed and I had a midnight deadline to turn over possession. Now I have motor oil on my bedroom dresser!! The FORCED after hours online return is ridiculous! $20 fee if the store has to check the truck back in?!? Obviously no one inspects the trucks if customers do the self return check in. Requested to return the truck to a site closer to my new home. $75 fee?!? It was only a 15-20 minute drive from the store we picked it up at! So we returned it to the same location. This truck was advertised as $28. I tried calling the store this morning. Same recorded message saying 5-10 min wait time on hold. I waited 12 minutes. Hung up. Terrible Customer Service. The add on fees are INSANE. What ever happened to TRUTH IN ADVERTISING
Front counter person was excellent. Gentleman at return was awesome. That van was dirty. The back end had some sticky spill on interior. Cab area was dirty. There were food stains at drink area. Dusty. Windows bug covered. We tried cleaning with window wash. Overall, we like UHaul. LOVED Jack at Grandville. His trucks were always super clean. Disappointed (especially) during a pandemic that the interior was not sufficiently cleaned.
The only thing I noticed that was incorrect was that the order information on my iphone app did not correspond to the right equipment. It said I had an open trailer reserved when I actually had an enclosed trailer reserved.
The location Is great, professional and friendly staff. However, they are always too busy to answer the phone - I tried twice and gave up after 25 minutes on hold.
This is in a great location, but it is very crowded.
Great experience, easy check-in, truck was great and easy to use! Definitely will be using u-haul again!