Customer Reviews for U-Haul Moving & Storage at Centerpointe Mall

7,481 reviews

3815 28th St SE   Grand Rapids, MI 49512
(Across the street from Texas Roadhouse)

(616) 942-6080

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(616) 942-6080

3815 28th St SE
Grand Rapids, MI 49512
(Across the street from Texas Roadhouse)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Gas was well below 1/4 tank (listed on contract) when I got it. I brought it back with 48 miles on it after putting 8 gallons in. Still not 1/4 tank and I don't believe I got a $25.00 discount. 48 miles is not 8 gallons of gas, I took a picture of the empty gas tank when I picked it up and showed the person the photo and asked to make sure I would get the promised 25 credit. Please make sure I get that.

TROY L. 
Rating:
5.0

Customer did not leave a comment.

ANDREW CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

THOMAS CLARK S. 
Rating:
5.0

The manager (I think) was the one who ended up helping us and she was so nice! There was a man in line in front of us that was being super rude and the other girl helping him was very calm and handling that man perfectly. Very nice ladies!!

MOLLY JANE K. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Chris N. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

I did afterhours drop off. It was easy to find a spot to drop the trailer and the phone drop-off was easy to use.

ELIZABETH ROCHEL W. 
Rating:
2.0

Long wait times for pick-up and drop off

TIMOTHY F. 
Rating:
5.0

My only suggestion is to hire more people like Latesha. She was friendly, helpful, knowledgeable and fun. She made the process so fun and easy! Thanks so much!

MICHAEL GERARD S. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR JAMES F. 
Rating:
4.0

Truck cab was dirty

James W. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

BRUCE D. 
Rating:
5.0

Customer did not leave a comment.

JOHN ANTHONY D. 
Rating:
5.0

Young lady behind desk was very professional.

JOYCE ELAINE G. 
Rating:
4.0

Customer did not leave a comment.

Al J. 
Rating:
1.0

Customer did not leave a comment.

Brianna J.  |  Overall Experience 
Rating:
3.0

We have rented from U-Haul since 1998 and this store was crowded with boxes and such, the trailer we rented was very dirty inside and out. Unsafe tires on the trailer as well. What a inconvenience.

WILLIAM PHILLIPS B. 
Rating:
4.0

Customer did not leave a comment.

WAYNE S. 
Rating:
4.0

It would be helpful to have an ice scraper snow brush for picking up truck. Otherwise very good experience.

SCOTT ALCO H. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

I understand it's normal wear and tear, but always great service, I wish you you could take more pictures

STELLA ANITA V. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH KAY K. 
Rating:
5.0

I have never worked with 2 people who were so polite, professional and knowledgeable. I sincerely mean this and would like this review passed up to whoever has the authority to make sure they are recognized. Thank you, Chris Nebrigich (208) 761-2087

CHRISTOPHER N. 
Rating:
3.0

Make sure the windows are up before you get 4 inches of snow. Have the gas tank full so the renter doesn't have to stop before destination. Have truck parked so renter doesn't have to walk back and ask somebody to move the other vehicles.

STEVEN LESLIE J. 
Rating:
5.0

Some of the nicest and organized people I've dealt with during my move. Utilized their trucks twice so far and had seamless experiences both times. Highly recommend.

KYLE CALVIN C. 
Rating:
5.0

Wonderful woman made the check-in process easy. Very friendly and efficient. Still there at night! Long long day of work and still friendly at check-out after hours!

JEFFREY SCOTT C. 
Rating:
2.0

Overall everything was fine except that a receipt was to be emailed and more than 24 hours later, no receipt!

James C. 
Rating:
5.0

The agent up front was very professional given it was very busy. The gentleman outside was extremely helpful getting me going and returning. Give them a raise! I'll be back next time I need to rent.

John S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL GEORGE O. 
Rating:
4.0

Customer did not leave a comment.

KYLE PATRICK K. 
Rating:
5.0

Customer did not leave a comment.

CURTIS JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Howard J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CALVIN H. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

The truck was pretty rough looking and driving. The stuffing was coming out of the header, and the truck has previous damage that had not been repaired. Having said that, it did the job I needed it to do, so I am grateful for that!

DAWN MARIE H. 
Rating:
5.0

I appreciate the easy return service and how easy it was to be refunded for unused days. Also the manager was friendly and helpful.

THOMAS JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
3.0

The windows did not roll up completely and the engine was abnormally loud. I am a school bus driver who has driven many little buses just like the trucks used for uhauls. Headlights also just suck.

Cheyenne B. 
Rating:
3.0

Truck I rented reeked of cigarette smoke and was quite dirty on the inside. I only needed the truck for like 40 minutes to move a sectional couch ... I'm glad I didn't need to spend longer inside the cab because it smelled so bad!

ROBIN ANDREW L. 
Rating:
3.0

When I show up at a location where I reserved a truck I expect to be able to pick up the truck at that site. Don't change the reservation without notifying me. I had texts I had emails mails from uhaul cofirming my original reservation on LOWELL Michigan, not GRAND RAPIDS. My reservation was changed and I didn't have any communication from uhaul Is stating that it had been moved to another location, 18 miles away, on snowing wet roads. I understand that all businesses are busy. And I can understand longer lines or waiting on the phone longer. But I dont understand how you can change the plans impacting my ENTIRE day, without notifying me. I was at the Lowell location before they opened. I could have been driving to Grand Rapids during that time. My help for loading had to wait for me because of the delay and we didnt get as much done as planned. Also, the bathroom in Grand Rapids was nasty.

LENNIE DEAN W. 
Rating:
5.0

Customer did not leave a comment.

JASON EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

Tyler R. 
Rating:
4.0

Customer did not leave a comment.

MELISSA RENEE N. 
Rating:
5.0

Customer did not leave a comment.

BRIAN LOUIS P. 
Rating:
2.0

I requested a moving truck at a specific location, closest to me, yet my pick-up and drop off location was switched. I wasn't given another potential plan prior to the day I needed the truck, so I ended up paying more than planned (since this location was further and you have to pay per mile). It was a mess up not on my end yet I was basically told there wasn't a solution other than paying more.

Hayley H. 
Rating:
4.0

Customer did not leave a comment.

SCOTT ALAN F. 
Rating:
3.0

Felt uncertain of everything expected of me and didn't feel like I received a lot of direction on where my rental was to start or what to do upon return. It worked out, but by some guessing on my part.

DOUGLAS E C. 
Rating:
3.0

The process to pick up the truck was horrible. And the truck stunk of smoke and some other smell we couldn't figure out.

ANTHONY ALLEN P. 
Rating:
5.0

I have rented from UHAUL for many years. My experiences have been positive. This last rental revealed a concern. My whole trip was only 10 miles. Before I retuned the truck, I put in $5.00 in gas or 1.7 gallons. When I looked at the invoice, I was charged for 2 gallons of gas or $8.00. I quite sure this truck did not use $13.00 of fuel for 10 miles. It would be helpful and fair if the trucks were always full of fuel and returned with a full tank. This would allow an accurate accounting of the amount of fuel used. I work for the VA and we always have to return the government vehicles with full tanks.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

GERALD ARTHUR B. 
Rating:
5.0

Customer did not leave a comment.

Henry B. 
Rating:
5.0

Awesome job

KENT W. 
Rating:
5.0

Customer did not leave a comment.

CHAD ALAN S. 
Rating:
5.0

fast and friendly serevice

ANTHONY JOSEPH Z. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Courteous representative

Christian F. 
Rating:
4.0

Wear masks in store

JOSEPH FREDERICK S. 
Rating:
5.0

Customer did not leave a comment.

KRAIG ALAN G. 
Rating:
3.0

Self pickup didn't work because the truck was all the way in the back. Had to go in and pick up the keys so it defeated the purpose.

Michael D. 
Rating:
2.0

Previously ,equipment from this site was very good. This van poor condition. Cracked windshield out of alignment ,not very clean etc.

ANTHONY ROBERT P. 
Rating:
5.0

Brand new 26' truck available exactly when it was cheduled for pick up. Friendly helpful staff at pick up and drop off. Movers hired through Uhaul were excellent...on time and hard working. Would definitely recommend Uhaul for anyone needing to move.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS ALLEN M. 
Rating:
5.0

Customer did not leave a comment.

Renee C. 
Rating:
4.0

I did not receive a rebate for the day early that I turned in my van. I am being charged the current rate for unused days.

Deeb H. 
Rating:
5.0

The guy who hooked me up was quick and very friendly.

Arthur H. 
Rating:
3.0

The location was fine. Your web site sucks and so does your remote 24 hour pick-up system. Nowhere was I told to go to the front of the location to get my key. Clicking the link regarding not being able to access the equipment only selected a new truck, it did not explain where to get the key. I had to wait in line for 45 minutes because the location was busy, not the fault of the employees. Was told my truck still needed to be returned at the same time but I had spent almost an hour of my renal time trying to pick up the truck. I realized later the “key” code was present at the beginning of the process but never said where to get the key from; they explained that in the office after I had waited in line for almost an hour. My pint is that your process is not clear.

Brian G. 
Rating:
3.0

I was overcharged. The truck roll door was damaged and should not have been rented prior to addressing damage. Selected contactless rental but was unable to proceed. The two people I interacted with in store were kind.

Jenna T. 
Rating:
4.0

Customer did not leave a comment.

THOMAS LYNN P. 
Rating:
5.0

Can't get any better, all that's left is free rental after 5 rentals LOL. Great customer service 2 thumbs up!

EDMUND T. 
Rating:
5.0

I wouldn't change a thing. Great service as always. Thank You!

PERRY L D. 
Rating:
3.0

Took a long time to return the trailer. I had to go into the office to roust up some help....sign said to "wait here" but nobody came in ten minutes.

BRUCE ALLEN F. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
2.0

The back of the truck was still very dusty.

Sean G. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
3.0

Customer did not leave a comment.

DAVID LEONARD O. 
Rating:
3.0

The customer service has been progressively worse in my last three visits. I don't need to treated like royalty, but the fact is every time we arrived for pick up we were treated as if we were a burden. I know that we all have good and bad days, and realize the challenges that employers have finding willing and qualified help today, but this was a measured effect over a period of three weeks.

ADAM THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

GARY LEONARD S. 
Rating:
1.0

Staff was rude, unprofessional, and overly unhelpful. Will drive out of my way to go to an alternate location when the occasion arises.

JOSEPH JAMES G. 
Rating:
5.0

Everything was great

MARY ELLEN F. 
Rating:
3.0

Told manager the oil light was on and he said don't worry about it. Truck leaked oil into my driveway and he seemed unconcerned and didn't offer any credit.

Emily F. 
Rating:
5.0

Make it easier to reserve more time online for lengthier moving times.

ALEXIS SKYLA T. 
Rating:
5.0

Customer did not leave a comment.

Tim F. 
Rating:
5.0

Nice clean modern van . Easy quick check-in. Woman that took care of me was great.

Anthony P. 
Rating:
3.0

Customer did not leave a comment.

Rolin T. 
Rating:
5.0

Customer did not leave a comment.

Alex S. 
Rating:
5.0

I have used this facility in the past and intend to send all my friends and family there if and when needed.

GEORGE S. 
Rating:
5.0

Everything went well...

Roger Y. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
4.0

Customer did not leave a comment.

Tim L. 
Rating:
3.0

Customer did not leave a comment.

Roxanne A. 
Rating:
4.0

Customer service counter people need to have a better personality.

VACHONG YONGCHUE K. 
Rating:
5.0

Joshua was a great help. My cargo van ran like a champ. Customer service was excellent. Thanks.

Philip B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN AFONSO V. 
Rating:
5.0

Nothing! All of the staff were very helpful and courteuos

Kimberly S. 
Rating:
4.0

Customer did not leave a comment.

Edward K. 
Rating:
4.0

Truck provided for a 400 mile round trip was not terribly road worthy... with 175,000 miles we could not hear ourselves think inside the cab. Sounded like the front end suspension was due for an overhaul. The truck looked like it came back from a construction site... very dusty, crusty storage floor and mud caked in the wheel wells. I was hoping as a longer haul and return round trip that a newer truck would be offered. Very disappointed. John

John Z. 
Rating:
5.0

WIndows were not clean. The passenger side window was covered with small handprints which made it hard to see out of. One of the rear tires blew out the side wall which shook the whole truck The gentleman working the counter was super nice and helpful.

David K. 
Rating:
4.0

Customer did not leave a comment.

Michael T.  |  Overall Experience 
Rating:
2.0

It was clean as an old dirty facility could be. Outside staff great, inside front desk struggle.

Sean B.  |  Overall Experience 
Rating:
1.0

For starters, I moved on 10/26. There's no reason for charges to come out 1 week later (because someone didn't know how to do their job). Secondly, the lady with the shave head needs more training since she messed up my account and absolutely doesn't know what she was doing the 3 times I interacted with her. How do you change someone's name on their own account to someone else's name? Why did she tell me my storage was canceled, and I find out the next day that it never was, couldn't call to cancel it myself because she changed the name on the account without me asking or telling her to (so "legally" it wasn't my account), had to wait over 1 week for the manager to approve my online move out request that should've already been canceled like the lady said it was. I don't care to say much more outside of my entire experience being below poor. I would never use the uhaul on Eastbrook, and training should be a main priority for the new staff there and any prospective new staff! The staff was friendly but not helpful. My experience would've went with ease if they were helpful. Train the new hire(s)!

Walter D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joesph s.  |  First Impressions 
Rating:
4.0

Kayla Hawley was super helpful. My only issue was that we were given, at first, a unit on the second floor but was not told on the website that this facility doesn't have an elevator. The facility we rented the u-haul from in Hastings Michigan did not have the equipment we requested and neglected to explain that here was an $100 refundable deposit.

Diane D.  |  First Impressions 
Rating:
5.0

The Mao design was a little confusing but otherwise the experience has been nothing short of easy and quick

Dylan D.  |  Online Move In 
No reviews have been submitted for this location.

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