Customer Reviews for U-Haul Moving & Storage at Centerpointe Mall

7,298 reviews

3815 28th St SE   Grand Rapids, MI 49512
(Across the street from Texas Roadhouse)

(616) 942-6080

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(616) 942-6080

3815 28th St SE
Grand Rapids, MI 49512
(Across the street from Texas Roadhouse)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Marie G. 
Rating:
5.0

None

Clorise B. 
Rating:
5.0

Customer did not leave a comment.

Gabriella P. 
Rating:
1.0

General manager and the other employees are always rude and act like customers are interrupting them. I understand being short staffed and wait times may increase, but that doesn't change the need for quality customer service. I will never use this location again and may never use UHaul after this experience.

Andrew H. 
Rating:
4.0

Customer did not leave a comment.

PIERRE ANTONE H. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

The truck was mechanically inept. Otherwise the service was great!

Sabrina J. 
Rating:
5.0

Employees at time of pick up and drop off were exceptional. Very helpful, knowledgeable and friendly.

Jeanenne M. 
Rating:
5.0

I was very happy with my experience

Robin A. 
Rating:
4.0

Brought the issue up at drop off and was just told “my new car does that too!” No, we will look at it or sorry about that. Can't believe these trucks are allowed to stay in service with this issue.

MITCHELL CURTIS M. 
Rating:
3.0

Customer did not leave a comment.

ROBERT MICHAEL Y. 
Rating:
5.0

Service guys were easy to work with and had me on my way within 10 minutes. They just hooked a trailer up and checked the lights and off i went. Returning was easy. They met me at the vehicle when i drove up, unhitched it and off i went. All receipts were emailed.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

ANNE HAMILTON P. 
Rating:
4.0

Website failed to list Toyota Sienna on the towing vehicle pick list.

THOMAS ALLEN F. 
Rating:
5.0

The passenger side turn signal was not working and sometimes would go out on its own.

Marcos C. 
Rating:
3.0

Customer did not leave a comment.

AMY ROSE A. 
Rating:
4.0

Customer did not leave a comment.

Suzann O. 
Rating:
4.0

Customer did not leave a comment.

Harold E. 
Rating:
3.0

Customer did not leave a comment.

Mary F. 
Rating:
2.0

Was not helpful for someone who was new to the experience. The truck was very old and dirty. Staff did not seem to want to assist.

Kimberly J. 
Rating:
5.0

Customer did not leave a comment.

Brendon W. 
Rating:
3.0

Employees unknowledgable and lazy

JEFFREY DAVID L. 
Rating:
5.0

Fast & Friendly!

CRAIG MARK H. 
Rating:
5.0

Great experience, nice customer service

DAVID KEITH R. 
Rating:
3.0

Customer did not leave a comment.

Michelle T. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Team was super helpful! Always a good experience at this location.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN W. 
Rating:
4.0

Customer did not leave a comment.

Robin A. 
Rating:
4.0

Kayla Hawley was super helpful. My only issue was that we were given, at first, a unit on the second floor but was not told on the website that this facility doesn't have an elevator. The facility we rented the u-haul from in Hastings Michigan did not have the equipment we requested and neglected to explain that here was an $100 refundable deposit.

Diane D.  |  First Impressions 
Rating:
4.0

Again, the staff was super busy. Need to hire more customer service agents.

JAMES BERNARD F. 
Rating:
5.0

Customer did not leave a comment.

THEODORE B. 
Rating:
1.0

Don't understand why I was charged so much extra than what it said when I ordered the truck online.

BRANDY LYNN C. 
Rating:
5.0

Kayza was awesome! But for some reason the inside of the 6x12 was not cleaned out before I got it! Other then that I had a great experience w/ them!;)

WENDY SUE F. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

JIANHONG C. 
Rating:
3.0

The installation was not a smooth process. The first time I was scheduled the hitch came in with no bolts so it had to be reordered, and I had to drive back for another appointment. The second time I was told I would be the first install of the day, only to find out that wasn't true and I ended up waiting 5 hours for my installation to be completed. I do not live in Grand Rapids so I was stranded there while I waited. Although the hitch did get installed and the employees were kind, I hope I never have to go through that again. On a Friday afternoon before a holiday weekend, there was only one employee working and lots of customers to assist.

Chelsea D. 
Rating:
2.0

It's difficult to have to move boxes and other heavy items up and down stairs. I have mobility issues and very little help but if a ramp would have been helpful rather than going up and down stairs.

OUDIA MAE K. 
Rating:
5.0

N/a

REGGIE E. 
Rating:
4.0

Customer did not leave a comment.

Drew C. 
Rating:
5.0

Excellent customer service, professional, handled many demands from many people with ease.

JUNWEN L. 
Rating:
3.0

Better service

MICHELLE ANN H. 
Rating:
5.0

The entire staff is very prompt and efficient. They are a credit to a smooth running organization that focuses on complete customer satisfaction.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ROY N. 
Rating:
4.0

The Air condition did not work

Vicki H. 
Rating:
4.0

The young woman I've dealt with at this location the last few times I've rented seems to be very competent which is super refreshing.

David N. 
Rating:
3.0

That location on 28th street can be difficult to get in and out of; specifically, moving from a parking space to the equipment pick-up lane.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
5.0

Customer did not leave a comment.

BARBARA JEAN L. 
Rating:
5.0

They were pretty darn good, I don't think they could have done anything better except get me the truck.

Alan K. 
Rating:
4.0

Customer did not leave a comment.

MADALYN S. 
Rating:
5.0

This location has always been very professional and helpful.

Dean P. 
Rating:
5.0

Customer did not leave a comment.

DESIRE DAWN J. 
Rating:
5.0

Windshield and front of van was covered with smashed bugs. Not a big deal but it should have been cleaned beforehand .

KENNETH PAUL W. 
Rating:
5.0

Whoever worked 8/28/2021 from the timeframe 9-12 was an all star. Very understaffed, she was the only one there and had to do everything.

Stewart S. 
Rating:
3.0

Customer did not leave a comment.

SUSAN CAMILLE S. 
Rating:
5.0

Every one was super friendly and helps us get moving :).

RACHAEL LEIGH C. 
Rating:
3.0

There was graffiti on my truck that had not been documented but Kayla was super helpful in getting everything taken care of for me!

Leslie T. 
Rating:
4.0

Customer did not leave a comment.

Lawrence Y. 
Rating:
4.0

Went great.

RHONDA LYNELLE M. 
Rating:
5.0

Customer did not leave a comment.

TYLER N. 
Rating:
5.0

The three people I worked with on my pickup and return visits were all friendly and motivated to help customers. They worked as quickly and efficiently as they could to get me on my way in the morning to pick up a trailer, and then to get me on the way after returning it. The smiles and humor, coupled with quick and professional service (all on one of the hottest days of the year), were greatly appreciated!

MICHAEL CHRISTOP B. 
Rating:
5.0

Nothing I can think of. Everybody at the store was great. The hitch was installed well and quickly.

Kelly D. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS LOREN J. 
Rating:
5.0

Check in and check out process went very smooth. The facility was clean. Front desk employee was nice, professional and friendly. We rented 10 foot truck to move our daughter back to college. The truck was clean inside and outside with minor scratches, but when we start driving we noticed Terrible sound coming from the top of the truck. They sound started just on the highway with the speed over 50 miles per hour. Suggestion- better Truck maintenance or new trucks.

Pavel F. 
Rating:
4.0

Long line in store. Otherwise good experience.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Bradley K. 
Rating:
4.0

Standard!

TRAVIS DEWITT A. 
Rating:
1.0

Charged extra for gas even though the tank was at 1/4

Nicholas W. 
Rating:
5.0

You guys are the best. Thanks and I will be back.

David S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL RYAN S. 
Rating:
5.0

Customer did not leave a comment.

TERRY LEE M. 
Rating:
5.0

Customer did not leave a comment.

Claire S. 
Rating:
5.0

Customer did not leave a comment.

Heather D. 
Rating:
5.0

Always received great service at this site

Merrell K. 
Rating:
5.0

Thank you to the two girls who loaded my Toyota Prius onto the auto transport. Do you have women doing men's jobs. You also have a man behind the counter doing a woman's jobs. You definitely have room for improvement.

mark H. 
Rating:
5.0

Thank you to the two girls who helped load the car in the auto transport. You have women doing men's jobs and the men doing a woman's job. How about you improve on that area.

mark H. 
Rating:
4.0

Customer did not leave a comment.

TIJA A. 
Rating:
4.0

Ms. Murphy, the General Manager, was rude and unhelpful. One of the staff broke my light connection and they refused to fix it. I escalated to Mr Gilmore and he never got back to me. Find a different location to rent from or better yet find a different company altogether.

DOUGLAS ROBERT S. 
Rating:
5.0

Nothing. The employee was very friendly and helpful. I had a pleasant experience with Uhaul this particular time. I was completely satisfied.

Lyntekia B. 
Rating:
1.0

Customer did not leave a comment.

Christian M. 
Rating:
5.0

everyone was very professional. great service.

Librado G. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
3.0

Customer did not leave a comment.

Carly J. 
Rating:
3.0

The pickup process is ridiculous - why go through the trouble of "skipping the line" if they send you on a wild goose chase to find the truck and then you have to go inside to get the key? Waste of time to wander around the lot and then have to walk back to the front of the building to get the key.

Joseph R. 
Rating:
5.0

Friendly and efficient staff

Dave V. 
Rating:
3.0

I had to travel to s different location to get the trailer, the trailer looked to be about 40 years old and wobbled all over.

JUSTIN EVERETT M. 
Rating:
5.0

Customer did not leave a comment.

TROY RANDOLPH W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER TODD K. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

My final bill had errors but I let it go because I didn't want the hassle.

Richard G. 
Rating:
4.0

I rented a truck from 6:15pm to 5:15pm the next day, but they charged me for two days two and two days insurance.

Eric W. 
Rating:
1.0

Everyone at the location was awesome. Our issue was we called to have our equipment changed over to a 1 way and was told no problem, but the system was down and I would have to call back in the morning. I called back in the morning and was told that was not possible and there was nothing they could do, if I wanted a 1 way I would have to pay $400. We had to scramble to change all of our plans and thankfully found a local company to rent from. We use Uhaul all of the time as we don't have a truck and your pickups are convenient but we will not be using Uhaul again.

COLE WILLIAM D. 
Rating:
4.0

Customer did not leave a comment.

Falicia G. 
Rating:
5.0

Customer did not leave a comment.

JOHN GARY M. 
Rating:
4.0

Customer did not leave a comment.

Chad R. 
Rating:
5.0

Just kinda inform customers of new changes and the procedures you have to follow to complete the task

Diane W. 
Rating:
5.0

Turn in was super fast, employee was on the point, great job.

James C. 
Rating:
5.0

Customer did not leave a comment.

Anita C. 
Rating:
2.0

Customer did not leave a comment.

Letitia C.  |  Overall Experience 
Rating:
1.0

To begin we were guaranteed a 20ft truck (the only size that would work for moving to a new state) at a specific location nearby. The day before pick-up we were contacted and told that truck size doesn't exist at the guaranteed location and we could drive to a further location for a 15 ft truck (way too small!) They should've delivered the truck to our location instead of making us drive 3 hours round trip, taking 3 hours out of a workday and losing us that part of a days paycheck and wasting our time and stress. Once we got the truck unloaded and headed to the storage unit we'd pre-registered and that was included free with our one way truck rental, the trouble and headaches kept coming. We were originally given a 10x5 at another facility, but when we got to the unit, it's actual measurements were 5x5, even the worker said that happens, that U-Haul's dimension of storage spaces don't always match the dimensions they advertise them as, he measured it for us for confirmation. We had to call customer service (plus 15 minutes of in hold time) to locate another facility with the size we needed because the store was unable to look it up or call them. We had no way of double-checking with the new facility whether they actually had the unit available in that size, and the worker at the one we were at wasn't able to for us (ridiculous they can't call another store locally to check!). We had to blindly drive to the new facility. Upon arrival, check-in was smoothish. The young man wasn't thorough and missed some things we had to correct for him. Then he sent us to our unit and forgot to come unlock our unit for us so we had to go remind them we were there 30 minutes later to which the guy said he'd forgotten we were there. He didn't warn us of the sticky trap on the floor of the unit or point it out at all so I accidentally stepped on it moving something into the unit and ruined the bottoms of good running shoes. All of this made us late for our rented truck drop off time, and lower on fuel for drop off than we were supposed to be, we wouldn't have been if this hadn't all been wrong. Not only was this a drain on finite fossil fuel resources, it was a waste if our time, adding an additional hour of driving around for U-Haul's mistake. This all also made us so late that we missed a ticketed event and were unable to get a refund. Very dissatisfied with the company and the customer service as a whole for wasting at least 5 hours of our time, energy, and emotions.

Heather P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S.  |  First Impressions 
Rating:
4.0

The staff was helpful and friendly. I wish you had a cargo elevator. That would make it an excellent experience. I was in 401…which meant tins of stairs.

Wendy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim K.  |  Overall Experience 
Rating:
5.0

The Mao design was a little confusing but otherwise the experience has been nothing short of easy and quick

Dylan D.  |  Online Move In 
Rating:
1.0

The upper level units with no access to any sort of elevator is something that should be communicated a little more clearly. Moving in and out of 307 was one of the most awful experiences of my life. I am disappointed I had to subject my family and friends who helped me move to such a terrible experience.

Caleb D.  |  Overall Experience 
Rating:
5.0

The entire staff is amazing! In particular Jeff is a complete master in there.

Nathan H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Toshia F.  |  Online Move In 
Rating:
2.0

I will first say that Jeff Walker was excellent in displaying customer service and professionalism. Next the facility is not well maintained and especially the units with the door and hinge coming off the wall, exposure of the unit to the other units, the hallway, and exterior, along with the rodent issue which is evidenced by the rodent poison.

Heath G.  |  Online Move In 
Rating:
5.0

Wanda in Dispatch was awesome getting in contact with an alternate rental location and securing a trailer. She then followed up with a phone call to update date us with her discussions Jacob at the Antioch rental was very helpful in a very stressful time. He went above and beyond to help us find a trailer at the last minute

Jim K.  |  First Impressions 
Rating:
3.0

Overall good experience. The negative is that the climate controlled units are difficult to access and move things without hassling the staff. Also the units are small and had no lighting inside.

Nathan J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William L.  |  Overall Experience 
Rating:
5.0

Great service! Thank you so much!!

James S.  |  Overall Experience 
Rating:
4.0

I really appreciate the follow up calls from Lathunder(?) letting me know the status of my unit when my payments fell behind.

Tina W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anqunette H.  |  First Impressions 
Rating:
5.0

thank you.

Angela J.  |  Overall Experience 
Rating:
3.0

I was told my first months rent was free but I still was charged and then I wasn't given my cash back from renting the truck. Things did not go as smoothly as they should have been.

Ana L.  |  First Impressions 
No reviews have been submitted for this location.

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