Customer Reviews for U-Haul Moving & Storage at Central Ave

7315 reviews

8671 Central Ave   Capitol Heights, MD 20743
(@ 495)

(301) 350-3544

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(301) 350-3544

8671 Central Ave
Capitol Heights, MD 20743
(@ 495)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KENNETH T. 
Rating:
5.0

Customer did not leave a comment.

BARRINGTON R. 
Rating:
5.0

I was extremely impressed with the virtual interaction

aiah F. 
Rating:
5.0

Great customer service

Brandon P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLYDE S. 
Rating:
5.0

Customer did not leave a comment.

Darrell H. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA R. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN P. 
Rating:
5.0

Nothing! Made the reservation on line and was able to pick the truck up within the hour, the same day! The whole process (check out and return) went without any issues! Very pleased. Will definitely use the Central Avenue location again!!

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

KASHYET J.  |  Overall Experience 
Rating:
5.0

Everything was wonderful other than the water leak that damaged a $300 everything was wonderful air and water leak wasn't your fault so overall you're really good about the story and the people that work there are very very intelligent and knowing that job

Anthony P.  |  Overall Experience 
Rating:
5.0

Good rental location. However, Poor customer service. The Representative was uncooperative, and exhibited rude behavior.

BOBBY C. 
Rating:
4.0

Customer did not leave a comment.

Miraya J.  |  Overall Experience 
Rating:
5.0

Corey Has Amazing Customer service.... Thanks Corey...

KRYSTALE R. 
Rating:
3.0

The location was conveniently located, but the parking lot is not nearly big enough for the demand. We drove around the lot three or four times before I got out and let my friends keep trying to park without me because there were no open spots. Additionally, there weren't enough staff on hand for the size of the line.

DEVON NICOLE B. 
Rating:
5.0

Customer did not leave a comment.

RICARDO R. 
Rating:
4.0

My issues are with you call center telephone support!

GORDON H. 
Rating:
5.0

Customer did not leave a comment.

Marie B. 
Rating:
5.0

Customer did not leave a comment.

Mallory B. 
Rating:
5.0

Very good customer service

Joey N. 
Rating:
4.0

Customer did not leave a comment.

Sherelle S. 
Rating:
5.0

I really enjoy using the app 24/7 mobile rentals! It made the process so fast and easy. The staff was also polite and helpful. People give them a hard time, but this location is solid.

Candace A. 
Rating:
5.0

Friendly staff helped with everything I needed also made recommendations.

Derecia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

WANDA R. 
Rating:
3.0

Customer did not leave a comment.

SHEILA A.  |  Overall Experience 
Rating:
3.0

Front desk representative name Danette was very unprofessional and rude..

ANTAWAN W. 
Rating:
5.0

Customer did not leave a comment.

DATRELL W. 
Rating:
5.0

Customer did not leave a comment.

KASHYET J.  |  First Impressions 
Rating:
1.0

I was sent a text to confirm the condition, fuel and mileage of the vehicle. I made the appropriate corrections along with 3 photos indicating the changes I saw on the vehicle along with the amount of gasoline on the scale of the form. I was charged for gas and mileage because they told me the changes didn't show. However they did receive 2 of the 3 photos. I opened a case for this issue and have not heard back even after sending a copy of my gas receipt.

James W. 
Rating:
5.0

Totally satisfied!! My experience at this location was outstanding. Minyon was a true professional in handling my situation. She was pleasant and knew her craft very well. Like

Billy G. 
Rating:
5.0

Not that it was anyone's fault, but the 6x12 trailer I rented had a construction screw in its Right Rear tire. I had to put air in the 3 3 different times on my 400 mile round trip.

RICHARD B. 
Rating:
5.0

Na

RAYNATHIA B. 
Rating:
5.0

The process was simple and easy.

FaDante W. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

My customer service agent was very helpful kind and super nice. I forgot my credit card and they called in inform they would keep it safe until I can pick it up. Thank you

shellie S. 
Rating:
5.0

The visit was very smooth and quick. The customer service was very great

Tammy H. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

William H.  |  First Impressions 
Rating:
5.0

Great service

TONYA P. 
Rating:
5.0

Corey the manager and staff at Capitol heights U haul. Were helpful. And professional.

Melodie C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARY A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RHONELL D. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINA B. 
Rating:
1.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Quick easy fast and great customer service

Gloria K. 
Rating:
5.0

The person that called from the regional office should have been a lot more friendly and apologetic for the inconvenience of the location change.

BRANDI H. 
Rating:
5.0

Customer did not leave a comment.

Vernon R. 
Rating:
3.0

Customer did not leave a comment.

Andrew S. 
Rating:
4.0

Make sure the air conditioner works ok

DAVID J. 
Rating:
5.0

I had a wonderful experience. The staff was extremely attentive and there was no wait. Danetta was especially helpful. She helped me find masks for my two Sons who forgot theirs and wouldn't have been able to ride the Lyft home without them. I will definitely be back for all my future hauling needs.

TOVAHSHEAH P. 
Rating:
3.0

Customer did not leave a comment.

KIMONIE H. 
Rating:
5.0

Customer did not leave a comment.

Jasmine D.  |  Overall Experience 
Rating:
5.0

I am still waiting on a response concerning my refund or difference in the amount charged to me for the incorrect mileage that was listed on the contract upon use versus what I recorded. I was reassured and promised feedback once resolved from either the Shift Manager, Minyon Lee (who was very nice) and the Store Manager, Cory?? but as of TODAY 5/25 still no response nor refund has been applied. !!!!! Very disappointed

KEVIN L. 
Rating:
5.0

Everything went well. I dropped off the truck early. The staff member quickly checked out the truck and I was done. Easy... seamless, just how I like it.

Jasmine M. 
Rating:
5.0

Everything was fine and so was the workers I would highly recommend uhaul to family and friends

SANDRA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tishana S. 
Rating:
5.0

Customer did not leave a comment.

Theresa F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Darwin T. 
Rating:
5.0

Customer did not leave a comment.

LATOYA E. 
Rating:
5.0

Customer did not leave a comment.

Maria M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany S. 
Rating:
1.0

The truck inside out was VERY dirty... I was using the truck to transport balloons , decor and equipment for a party. Once I arrived to the location, the material was dirty due to the untidiness of the uhaul smh

CHARLENE N. 
Rating:
4.0

There were mice urine and evidence of them eating through some bags and several bags and a box of items missing from my unit tjst had yo have been removed by Uhaul because I only had the keys and I visited the unit once.

Sharon H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

william S. 
Rating:
5.0

Customer did not leave a comment.

BERTHA J. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

VINCENT R. 
Rating:
5.0

The Fort Knox U-Haul service recommended me to you guys so between the two of you you've given me excellent service thank you very much

Anthony P.  |  First Impressions 
Rating:
5.0

Thank you very much

kimberly m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
4.0

Customer did not leave a comment.

Donald C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lillian o.  |  Overall Experience 
Rating:
4.0

Customer service was excellent and accommodating. Manager and service representative were professional and courteous

EVELYN P. 
Rating:
5.0

Corey is the best that I have come across in terms of management. This guy was super friendly and helpful. Walked me around the facility and making sure I was able to get what I need to be done. The gentleman at the drop-off location was super helpful. The entire service at this location is A+.

Abdul M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEBBIE S. 
Rating:
5.0

Awesome experience!

Abdul M. 
Rating:
3.0

Customer did not leave a comment.

NETASHA W. 
Rating:
5.0

Customer did not leave a comment.

Jeannine W.  |  Online Move In 
Rating:
4.0

Improve the renting system online so that reserved items are actually available rather than making the customer find out the hard way that they've been shafted. Improve the phone service so that customers aren't sitting on hold so long (30+minutes) to get help.

Greg O. 
Rating:
5.0

Corey and his staff were very professional and made my moving experience less stressful.

Choi R.  |  First Impressions 
Rating:
2.0

I thought this would be a smooth process since I reserved the vehicle and hand truck online. I checked in early and thought that I just needed to check on from my phone and leave. Boy was I mistaken, I ended up having to go inside, wait in line, add information and provide information that was already provided on the online reservation. When I went to pick up the hand truck, there were none of the ones that I reserved available, so the staff allowed me to take an appliance dolly. When I questioned why the dolly that I requested wasn't available since I had made my reservation earlier in the week, I was told that they had “plenty last week, but people don't return them”. Then the staff had trouble finding the truck that I was rented. It took two of them to check around the entire building to find the truck. This experience delayed my check out process by about 30 minutes. The website and app is very deceiving in explaining this process. Nevertheless, I am glad that a vehicle was available and to check it back in was fairly quick.

Raymond H. 
Rating:
5.0

It was my first time renting a uhaul and my experience at the Capitol Heights location was great. The people that helped me were very polite, knowledgeable, and had great personalities! Would definitely revisit when needed and recommend to others.

LaDaisha K. 
Rating:
2.0

The young lady at the front desk was very un professional. Didn't do anything when I asked for help. She was more interested on being on her phone.

Lisa B. 
Rating:
4.0

Storage was helpful and clean only thing when I signed up I no one told me fees were pro rated. That being said I turned my storage in 3 days after and was charged for whole month. Pretty disappointed since I've been giving them business for over a year renting this storage.

HENRY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELVINBRYAN J. 
Rating:
1.0

Customer did not leave a comment.

Eva D. 
Rating:
3.0

The mile on the vehicle wasn't correct on my paperwork and the gas wasn't correct. Any other time I order Uhaul vehicle in the pass was accurate. But this time is wasn't.

Anthony G. 
Rating:
3.0

Better communication and customer support. I was told to just pick the closest location in martinsburg wv to return the truck. Then after I left they randomly picked a location very far away from the house. It was a pain and cost us extra mileage and time. The whole process had very poor communication and support.

Rachel D. 
Rating:
5.0

Customer did not leave a comment.

KANITRADIONNE T. 
Rating:
5.0

Customer did not leave a comment.

MARVIN P. 
Rating:
1.0

I felt I was over charged for $ 75 for less than 20 millage .pls look in to it and get back .

PRINCE A. 
Rating:
5.0

It was a perfect experience at this location. Thank you!

Amy C. 
Rating:
5.0

great customer service at the counter and on the grounds

RONALD H. 
Rating:
5.0

Nothing Additional.

DAVID T. 
Rating:
5.0

Customer service is always great on the phone and in person.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Lower the price on millage

GWENDOLYN P. 
Rating:
5.0

Thank you very much for the service

Kimberly M.  |  First Impressions 
Rating:
4.0

I really think this survey needs to be improved. The truck I rented was not exactly cleaned but clean enough which cannot be reflected in this survey. It also asks nothing about the app check out/in process which is super frustrating in many ways.

MICHAELSCOTT G. 
Rating:
5.0

Good service and the product is reliable.

Silas S. 
Rating:
2.0

Customer did not leave a comment.

BRIA S. 
Rating:
1.0

They gave me the wrong car and the mileage was incorrect

gregory C. 
Rating:
5.0

Customer did not leave a comment.

IRA O. 
Rating:
4.0

I appreciate the great improvements that U haul had made

EARL C. 
Rating:
5.0

None

CESAR G. 
Rating:
5.0

Customer did not leave a comment.

Carla S.  |  Overall Experience 
Rating:
3.0

The reason for the No for the last question is that the facility stay congested, long lines due to shortage of staff, not enough coverage to get customers in and out which creates longer wait time.

chevon b.  |  Overall Experience 
Rating:
1.0

1. The facility opened about 30 minutes LATE. 2. After the extremely long wait in line where it seemed that only a single person out of the three in front even knew what they were doing, I went to my storage unit to get my bed. Unfortunately there was a FIRE HAZARD as the sliding doors, which are supposed to operational while the building is occupied was NOT open and was visibly locked. 3. The parking lot is horribly congested and small. The Equipment is haphazardly parked throughout the lot. I personally witnessed people almost being run over from drivers not paying attention and equipment being damaged from bumps due to the congested area.

YAHVONNE R. 
Rating:
3.0

Truck wasn't cleaned, didn't receive a follow up call for overnight drop. Initial contract wasn't given, had to ask for it.

AVE MARIA C. 
Rating:
5.0

Customer did not leave a comment.

CHAVONN J. 
Rating:
1.0

This location needs to adhere to their stated business hours!! Sunday hours are 9:00 am to 5:00 pm. This location did not open until about 9:40 which imposed a problem because I had to pay my movers for just standing around waiting for this location to open. This is unacceptable business practices and I will never ever use this location again!! I lost money because they did not open in a timely manner as stated. Someone should be held accountable for this lack of timely service. Do not go to this location...you will lose time and money because they do not open promptly!

Crystal A. 
Rating:
1.0

Unprofessional

INDIA C. 
Rating:
4.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

Joi B. 
Rating:
3.0

Customer did not leave a comment.

Valencia W. 
Rating:
1.0

They put my mileage wrong and charged me extra money.

SONIA E. 
Rating:
1.0

I called U-Haul twice to verify that I was not going to be charged each day I needed the truck. I received a 680 bill. I called to dispute and the assistant manager tells me she doesn't know who told me that. Your employees told me that. Twice I called to verify a d twice I was lied to. Now I'm out nearly $700.

Tanya M. 
Rating:
4.0

Customer did not leave a comment.

JOSE A. 
Rating:
4.0

The online pickup/check in was super bad all around and too much to mention here. I've rented a van for 24 hours on Sundays about 10 times now and checking in online is always such a hassle. I would easily have gone elsewhere if there were other options but there really isn't nearby. I hope Uhaul app developers do some work to fix the app!!

Michael G. 
Rating:
5.0

Customer did not leave a comment.

DEATRIE P. 
Rating:
5.0

Customer did not leave a comment.

WESLEY S. 
Rating:
3.0

The van was very damaged with lots of scratches and dents. The mileage only showed upon turning the engine one, then it would show “system tire monitoring” or something similar. The van smelled of cirgarette smoke and the steering wheel and the dashboard etc were extremely dirty.

suzanne B. 
Rating:
4.0

Truck smelled. Maintenance lights were on for tire inflation system

William L. 
Rating:
1.0

They young lady has zero customer service skills and they in the having a conversation about there person life indeed of taking care of the customer

NATINA S. 
Rating:
5.0

Nothing, the service from staff and the condition of the equipment were excellent.

Earl H. 
Rating:
5.0

Customer did not leave a comment.

frederick j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONDA B.  |  Overall Experience 
Rating:
5.0

N/A

janeth k.  |  Overall Experience 
Rating:
3.0

Very great storage. Staff a little ghetto at times but great storage

eric e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

estraleita m.  |  Overall Experience 
Rating:
2.0

They changed my unit. First unit was full of merchandise and the lock was broken . Second unit was locked. Got lost twice trying to find each unit. No one assist me in finding my unit. It was very frustrating.

darion b.  |  First Impressions 
Rating:
5.0

I met Ms Migueon at UHaul, Central Ave Capital Heights Md. She greeted professionally yet humorous. Not only did she presented EXCELLENT customer service, Ms Migueon followed-up just as she mentioned she would. I am overwhelmed with her actions to assure I was satisfied and receive enough space for the items I need to store. I would like to personal say Thank you Ms Migueon ( I hope I spellled your name correctly) and UHaul. Zenola

Zenola M.  |  First Impressions 
Rating:
4.0

The facilities need more dollies to move items upstairs to the second floor 3 isn't enough. I had to carry all my items by hand

stanley c.  |  Overall Experience 
Rating:
5.0

The Manager Corey us awesome! He listened and helped me with my situation when we couldn’t get to the unit the night I moved in. He came from his home and helped me. He continued to do the same throughout my rental process! What a great Manager! An awesome staff as well! I love to see this in our community!

Samella K.  |  Overall Experience 
Rating:
5.0

I always use this location when its time for me to move.

Jennifer J.  |  Overall Experience 
Rating:
3.0

My boxes were covered with mice or rat poop. It’s unfortunate to pay so much a month to have rodents poop all over your belongings.

Julie C.  |  Overall Experience 
Rating:
5.0

The Lady that helped me and my Husband with our truck was Amazing she was soo thoughtful...she made sure we were well takin care of and her Customer Service Skill were very Good! I will definitely be sending friends and family to this location!! Happy Customer...

JERRY C.  |  First Impressions 
Rating:
2.0

The amount of rodents is overwhelming.. The amount of rodent droppings is overwhelming. If u put anything in with value please wrap it or put it somewhere else. Unless you want mickey and his friend to have it to. Also staff was 50 50 nice and rude...

LaVonda b.  |  Overall Experience 
Rating:
5.0

I had an appointment with public storage to rent a 5x - 15x unit from them but when the staff takes to me and the customer service was so great I canceled that public storage unit and rented a bigger unit for the same price

stanley c.  |  First Impressions 
Rating:
5.0

The Manager was the Best! I was feeling well and he got me a chair to sit in and got me out quickly.....Best service ever!!

DARLENE N.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Amanda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kwame r.  |  Overall Experience 
Rating:
5.0

The GENERAL MANAGER Mr. COREY was SUPER PROFESSIONAL and displayed ABOVE and BEYOND CUSTOMER SERVICE!!!!

martin t.  |  Overall Experience 
Rating:
5.0

Thanks

richard f.  |  First Impressions 
Rating:
3.0

When I went to get my belongings out almost everything had rat or mouse droppings on it. I could not believe my eyes I was heart broke.

lakesha m.  |  Overall Experience 
Rating:
5.0

Storage unit is rather pricey for the size.

Robyn S.  |  Overall Experience 
Rating:
5.0

Corey Weaver was very helpful. He helped with my storage and vehicle rentals. Great customer service!

Endesha M.  |  Overall Experience 
Rating:
5.0

Each time I rent a storage unit everyone treats me as family. If I need help lifting heavy items the guys are always available to help out and that’s why I keep coming back!! 🙏❤️

SHIRLEY W.  |  Overall Experience 
Rating:
2.0

The unit was infested with rats there was feces all over my belongings.I had to throw away a lot of items including a big sectional and furniture and sofa so tell me the policy on reimbursement of damaged items.

Marjorie L.  |  Overall Experience 
Rating:
5.0

I am 69 years of age, reside in Montgomery County but have found it very comfortable using this uhaul rental/storage. Particular due to the staff. Very well knowledge in the service uhaul offer, conveient and inexpensive way to reach my goad and just basic good old manners toward me and elderly and a female not knowing what and how to meet my goal. Thanks central avenue Uhaul staff, front line, supervisor Mr. Cory, and staff outside and around. Ms. Jones PS my husband says thanks as well, he could not help due to being a front line health care worker. :)

Edwanna J.  |  Overall Experience 
Rating:
2.0

Mice got into some of my belongings so I had to get rid of some of my things.

Denise B.  |  Overall Experience 
Rating:
5.0

Staff was Very Helpful

Sabrina W.  |  First Impressions 
Rating:
5.0

Great Service by UHaul Associates... Great Storage Facility... Thank You!!!...

THOMAS H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorenzo s.  |  Overall Experience 
Rating:
5.0

Corey, the Manager at Uhaul should be rewarded for going extra mile to accommodate his customers. He was always prompt in responded to all issues and concerns regarding my storage bin.

allene g.  |  Overall Experience 
Rating:
5.0

Corey and team were excellent and professional to me. I would recommend this location to anyone who needs storage needs

LINNIS W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

winford j.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ebony s.  |  First Impressions 
Rating:
5.0

There were some hiccups in my move in process. But due to the superb service of the managers Robin & Corey everything was rectified.

cynthia g.  |  Overall Experience 
Rating:
2.0

My first encounter at this U-Haul was with a lady at the counter named (Minyan) who was extremely rude, unprofessional and disrespectful. She showed me to my storage space, but never mentioned that I needed a code to enter. She complained the entire time that she was helping me. Several times I went to the storage space and never needed a code to enter; I just walked through the door. Anyone could do the same, there was no security as far as accessing the store area. My move-out process was completely different. The young lady (Jasmine) was very helpful and professional.

LaVelle T.  |  Overall Experience 
Rating:
5.0

Great overall experience. Thanks a lot! No complaints at all

gbadamosi o.  |  Overall Experience 
Rating:
5.0

Customer service was EXCELLENT!

marquita c.  |  First Impressions 
Rating:
4.0

There were problems with the computer and it was very busy. Regardless of the situation everyone maintain control and was very efficient in the process.

calvin s.  |  First Impressions 
Rating:
3.0

Staff is always helpful and kind. The storage unit area, is clean (on the outside) but there's a bad rodent problem. My belongs was damaged do to mice inside my unit. I had to discard 30% of my furniture. My unit was located inside temp control and was affected. Disappointed. I've had to store my belongings , before and never had/experienced an issue like this. Please correct this issue as soon as possible.

dijon s.  |  Overall Experience 
Rating:
5.0

Good value and the staff was awesome friendly and very helpful.

Teresa F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anissa N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gregory e.  |  First Impressions 
Rating:
2.0

Had storage unit broke into by persons who worked there, this was verified by other staff. Storage facility refused to take action and no resolve. Mice infestation that resulted in ruined books, showed to saff and was told that there was nothing that could be done. The 1 800 customer service person made promises to have someone from corporate call me, this never happened. If you have nice things, do not use.

CATHY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

estraleita m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LASHAWNDA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THEREASA L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brady M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

britt h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LASHAWNDA S.  |  First Impressions 
Rating:
4.0

I would have love to have a 24hr access but i was told access time closes at 10pm

Ndikum T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AISHA W.  |  Overall Experience 
Rating:
3.0

I rented my unit for several years and for the most part, my experience was not bad, sometimes the employees could be a little rude however, I found it interesting that on my move out day after closing my account with the manager (Cory Weaver), and receiving my receipt from him, I made the comment to him "it might be nice for you to thank me for my year's of service", he looked at me like I had three heads and kept doing what he was doing, not saying a single word. I thought to myself, WoW!!! So, just keep in mind, decent place, not the world's greatest customer service.

YVONNE S.  |  Overall Experience 
Rating:
5.0

Very helpful, personable. Great customer service. Thanks and Stay Safe!

Karen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harry g.  |  First Impressions 
Rating:
2.0

I received phone calls all the time from rude and unprofessional staff. My move in was a mess mixed up into 3 units with no compensation or condolences. The elevator well smelled of urine.

Teri C.  |  Overall Experience 
Rating:
5.0

Staff always on point Great Service and organized and Clean

gina c.  |  Overall Experience 
Rating:
1.0

Mr. Weaver, As you were informed, our unit was infested with mice and a lot of my property was destroyed. There were mice droppings, urine and dead mice mixed in my belongings. I will be filing a claim today as you advised, and looking for the refund that you offered.

Shani A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Any S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

thomas w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

evelyn a.  |  Overall Experience 
Rating:
1.0

The RATS where outrageous I had things that were damaged and I had to clean and wash the things that was worth saving.

james c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie W.  |  First Impressions 
Rating:
1.0

Terrible staff

daraile c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mario f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAMONA F.  |  Overall Experience 
Rating:
5.0

At all times everyone was friendly and thanks for the time I really needed you!!!

CARDELL S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gloria G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mamie d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damion D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TORRANCE L.  |  First Impressions 
Rating:
5.0

Love that the staff was very nice and helpful and the storage area and space was very clean

victoria l.  |  First Impressions 
Rating:
5.0

At the time that I had applied for the storage space they were a bit over whelmed so with a little patience they were able to make it happen.

mildred b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AKINSOLA A.  |  First Impressions 
Rating:
2.0

Bugs were all in my things

Christina G.  |  Overall Experience 
Rating:
5.0

The manager Corey Weaver are always professional!!! His evaluation should always be an A+!!! Keep up the good Corey you will go along way. 👍🏽

satonya e.  |  Overall Experience 
Rating:
2.0

When my belongings were removed from the storage unit (#1948), there were a LOT of mouse droppings all throughout. I will have to launder all my blankets, comforters, bedspreads, and clothing. I'm not happy with that at all, because it will just be an added expense for me. A female and male employees said they would clean out the unit because there were a lot of droppings on the floor. I'm hoping I won't find holes in my items!! I wouldn't recommend anyone to store things at your facility for those reasons.

Willa D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES C.  |  Overall Experience 
Rating:
5.0

Top shelf

john joseph b.  |  Overall Experience 
Rating:
5.0

Jasmine was really helpful with getting us set up with our storage unit. Very informative and full of energy. Her sense her humor was very good. I recommend anyone getting help from Jasmine

tamika h.  |  First Impressions 
Rating:
4.0

Customer service was great. The area that is marked for unloading and loading was full with personal park cars and no room for those that were loading and unloading. Space was clean

Dominic R.  |  First Impressions 
Rating:
1.0

I closed my account about 2 weeks ago and I’m being told I still owe and I can’t get knew refunded since I wasn’t in there for a full month. The staff is rude and slow. They have favorites

cassandra j.  |  Overall Experience 
Rating:
5.0

Easy moving access

Jeffrey B.  |  Overall Experience 
Rating:
4.0

Well kept and very nice staff. But a lot of mice droppings all inside my unit. Just hoping I didn’t bring any home with me.

Channon G.  |  Overall Experience 
Rating:
5.0

the ladies who worked Tuesday, December 17th between 5pm and closing WERE THE BEST! Their customer service was extremely excellent.

lisa d.  |  First Impressions 
Rating:
5.0

Great Customer Service

dexter r.  |  First Impressions 
Rating:
4.0

Service was slow due to lack of staff to service customers. The store had one representative working by herself. Despite the slow service, the representative did an excellent job handling everyoine.

RAMONA F.  |  First Impressions 
Rating:
5.0

good service

DEBORAH W.  |  Overall Experience 
Rating:
5.0

Jasmine was very helpful and understanding.

Janice B.  |  First Impressions 
Rating:
5.0

The staff!!!!!! Excellent people explained everything!!! You have gems at this location!!!!

bakri b.  |  Overall Experience 
Rating:
5.0

The front desk staff was just as helpful when I rented the unit as when I cleared it out after buying my home. They always offered helpful suggestions based on what I needed each time. Great location.

M'Shai D.  |  Overall Experience 
Rating:
5.0

Great Service!

LYNETTE S.  |  First Impressions 
Rating:
5.0

Well organized, clean and safe environment for my items. Friendly staff who knows there responsibility is to serve the customer.

RAMONA F.  |  First Impressions 
Rating:
5.0

N/A

janeth k.  |  First Impressions 
Rating:
5.0

Top notch staff!!! Courteous Kind and willing to answer all questions!!!! Really great people.

bakri b.  |  First Impressions 
Rating:
2.0

I am a special needs retiree on a fixed monthly income who was always broke by your company's due date of the 23rd of every month.

SUSAN M.  |  Overall Experience 
Rating:
5.0

The staff was very efficient and helpful. They made the process easy when I needed to switch to a bigger unit. I appreciate them showing me the unit and answering any questions that I had.

sarah r.  |  First Impressions 
Rating:
4.0

The customer service young lady was very pleasant and knowledgeable...

Dennis J.  |  First Impressions 
Rating:
2.0

My wife didn't understand some of the information that was being explained to us about the unit, and asked a few questions. The worker was very rude and disrespectful towards my wife.

Tyrone M.  |  Overall Experience 
Rating:
1.0

I will never do business with u haul again and I won’t recommend any one as well

MARK H.  |  Overall Experience 
Rating:
3.0

There were roaches in my sofa. They were not there when I placed my furniture there. I just threw it away. I didn't want to bring them home. Rodent ate holes through my towels.

Sanovia S.  |  Overall Experience 
Rating:
3.0

I found a dead rat in my storage bin. One of my chairs was completely ripped to shreds (Assuming by the rat). I was charged another month after I moved out! Completely unacceptable. No food was stored

Tameika D.  |  Overall Experience 
Rating:
5.0

The staff was helpful and knowledgeable about the facility. They help my mother and I with our items. They were professional. I will recommend this storage to family and friends.

Tammy S.  |  Overall Experience 
Rating:
2.0

I have talked to someone in your office. This a.m. on the phone for 30min

Rose J.  |  First Impressions 
Rating:
3.0

Office was very busy that day but it all end well.

Nellie L.  |  First Impressions 
Rating:
5.0

Well run facility

Kenneth L.  |  Overall Experience 
Rating:
1.0

Horrible experience. Got charged for items I did not borrow. Manager credited me for those charges and someone reversed the charges . Unable to get a hold of anyone that knows what’s going on !!!

christine s.  |  First Impressions 
Rating:
5.0

Corey and the rest of his crew was very professional and available. I would recommend this location to all of my friends.

ALONZO M.  |  Overall Experience 
Rating:
3.0

I rate it average cause why would u rent a storage room u can't ever get to. They park all the large truck right in front of the loading dock ever day so the customers are always inconvenience

LOFTON W.  |  Overall Experience 
Rating:
5.0

Manager Cory, staff member Johnice and other staff members were so helpful and kind. Thanks so much to them all for the Outstanding help they provided me with on renting a truck, and a storage unit.

JANICE J.  |  Overall Experience 
Rating:
2.0

Loading dock is never accessible due to overcrowding of unused uhaul trucks parked there.

TODD R.  |  Overall Experience 
Rating:
1.0

rude employees. the manager is never available. the assistant manager was very lovely and helpful. due to poor infrastructure in the facility my items were damaged. mice ruined many of my items

Destane R.  |  Overall Experience 
Rating:
5.0

Great service

james h.  |  First Impressions 
Rating:
5.0

Great staff, even when it was crazy busy they where quick and super courteous

Mario R.  |  First Impressions 
Rating:
4.0

The only negative I have is that the posted U haul climate temperature of 45 to 85 degrees seems off. I think 45 is too cold and 85 is too hot. I think somewhere between 55 and 75 is more tolerable

GEORGE P.  |  Overall Experience 
Rating:
5.0

My experience was good with this location.

demitrius b.  |  Overall Experience 
Rating:
1.0

My storage unit had mice droppings inside and mice went through all my belongings. Office staff are young, inexperienced, and and rude. I wouldn’t recommend this location if it was the last uhaul on e

DAMIEN G.  |  Overall Experience 
Rating:
5.0

The OUTSTANDING service and help that I received during an urgent unexpected time was breathtaking. 5 stars and thumbs up to Marquita Briggs, Johnice Rucker and their team. My #1 UHaul location.

JANICE J.  |  First Impressions 
Rating:
5.0

I had an easy time with Move-in and finding the unit was nice. Clean facility.

Robert J.  |  First Impressions 
Rating:
4.0

Charge cheaper rates

Yolonder C.  |  Overall Experience 
Rating:
5.0

The staff assistance was great.

carry s.  |  Overall Experience 
Rating:
5.0

THANK YOU VERY MUCH.

kenyetta s.  |  First Impressions 
Rating:
1.0

My storage unit was infested with mice and water bugs, my property was damaged.. The parking area was always over capacity with uhaul trucks and became extremely difficult to access my storage unit.

lynn w.  |  Overall Experience 
Rating:
5.0

Thanks to everyone

lynetta w.  |  First Impressions 
Rating:
2.0

Most of the staff was helpful when asked, including the manager Corey. I noticed mouse droppings and dead bugs everywhere so pack tightly. It doesn't appear anything was chewed through.

Jerica S.  |  Overall Experience 
Rating:
5.0

Will definitely use Uhaul again, as needed. Thank you!

patricia o.  |  Overall Experience 
Rating:
5.0

Awesome! Customer service ***** Very Satisfied

charles j.  |  First Impressions 
Rating:
5.0

Keep cleaning very good

Camile H.  |  First Impressions 
Rating:
1.0

The WORST

DARRYL W.  |  Overall Experience 
Rating:
5.0

Thank you

Malik H.  |  Overall Experience 
Rating:
5.0

Good service

James D.  |  Overall Experience 
Rating:
5.0

registers are a little crowded with the hanging merchandise but overall 5 stars

Kyle L.  |  Overall Experience 
Rating:
5.0

Very professional and timely with hands on helping

Sharon L.  |  First Impressions 
Rating:
5.0

Thank you to all the staff at Central Avenue Uhaul It’s been a looooong what 5 or 6 years it almost feels like loosing a friend due to relocation you hate to see them go but life moves on. Thanks CW.

TAWANNA B.  |  Overall Experience 
Rating:
5.0

It was a lot of dead mice in my bags and stuff

LAMAR J.  |  Overall Experience 
Rating:
5.0

I would rent a storage unit and recommend Uhaul to anyone who needs a storage unit and a rental. Thank you for all your help! Dawn Cyrus

Dawn C.  |  Overall Experience 
Rating:
5.0

The team located at Central Avenue was very helpful and thoughtful during my storage process. I have an issue with my knee and they were very strategic with the placement of my unit. Thank you, Ms.

SHERIE B.  |  Reservation 
Rating:
4.0

The only compliant I have was my storage unit had plenty of mice droppings. Other than that, Corey and his staff was awesome!

MARK C.  |  Overall Experience 
Rating:
3.0

I don't like the fact if I cancel my storage early. I won't get a refund even if I've paid for the entire month. I should get a refund for the difference.

Don T.  |  Overall Experience 
Rating:
4.0

Pro rate rental should be considered. I paid for a month but no refund for not using the whole month. Also set traps for mice, I had mice droppings all over my furniture

sabrina l.  |  Overall Experience 
Rating:
4.0

Thank you very much for your time and help.

Karen T.  |  Overall Experience 
Rating:
4.0

Good job

Natasha B.  |  Overall Experience 
Rating:
5.0

UHaul's location was so convenient. The staff was very helpful and friendly. I would recommend to anyone.

CAROLINA B.  |  Overall Experience 
Rating:
5.0

thanks

Clarence H.  |  Overall Experience 
Rating:
5.0

the manager was Corey was very good

Lansana K.  |  Overall Experience 
Rating:
1.0

couldn't locate my Reserve number

otis w.  |  Reservation 
Rating:
3.0

Evidence of roaches, and mice

JACKIE C.  |  Overall Experience 
Rating:
1.0

All of my items I put into this storage unit was infested with pests and I am deeply saddened by this. I put brand new furniture into this unit, hoping that it would be safe. I guess not. Still no cal

lasean r.  |  Overall Experience 
Rating:
5.0

I'd like to give Mr Corey & his wonderful staff a big round of applause, for there excellent service. John Hines

john h.  |  Overall Experience 
Rating:
5.0

Great storage place

MARGARET C.  |  Overall Experience 
Rating:
5.0

The staff on site August 31st was exceptional! I've never been more pleased with the customer service I received during a very stressful time. Keep up the excellent and professional work.

Clarice D.  |  Reservation 
Rating:
5.0

Very friendly staff and good service. U couldn’t ask for anything better will definitely recommend this facility

Fatmata A.  |  Overall Experience 
Rating:
2.0

A lot of rude and deceptive practice I will definitely encourage everyone to stay away from this location and if possible use other services. Very poor customer services

olekanma e.  |  Overall Experience 
Rating:
5.0

Thank y'all

james l.  |  Overall Experience 
Rating:
5.0

Courteous customer service. Very pleased with staff and facilities

patricia o.  |  Reservation 
Rating:
5.0

Someone broke the apparatus for the second level access, but my helper was tall enough to assist.

jean m.  |  Overall Experience 
Rating:
2.0

Symphony Love Was A Great Help; Greatest Part Of UHaul Was Working With Her.

Crystal C.  |  Overall Experience 
No reviews have been submitted for this location.

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