Everyone was always polite, helpful and informative. Especially Everett. The place was always clean and I don’t know what they use in the elevator but that smell was always pleasant. Thanks for storing my things. Much appreciated!
CHARMAINE T | Overall ExperienceSelf Storage Units in Capitol Heights, MD, 20743
U-Haul Moving & Storage at Central Ave
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Storage Customer Reviews
- 4.0 Average Customer Rating
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I only stated above average because being in a business that offers services to the public there’s always room for improvement and qrowth. Santana was the U/Haul Rep. that handled the checking in of the truck and made the arrangements for the storage. She is a very knowledgeable and pleasant woman in position with the company
WILMA T | First ImpressionsI JUST WANT TO SAY THAT I WAS COMPLETELY SATISFIED WITH THE SERVICE AND CONVIENCE OF THE SERVICE I RECEIVED WHILE USING YOUR UNIT
eleanor m | Overall ExperienceEverett was VERY PROFESSIONAL, KNOWLEDGEABLE and made by experience moving out really easy. I’m beyond grateful for his exceptional customer service!! All the staff has always gone above & beyond to assure I had everything I needed. Thanks so much UHAUL! Best regards, Maya Goosby
Maya G | Overall ExperienceMy code did not work. It was a hassle to get in to the storage facility, especially when the office was closed. When calling customer service to try to change it, they were of no help.
Robin B | Overall ExperienceThis facility is rat infested and needs to be clean all the way out.
Daynon W | Overall ExperienceRepresentative was very knowledgeable, courteous and informative… Two thumbs up
RALPH W | First ImpressionsThank you guys even when we lost power. They still took care of business!! Wonderful group of individuals..
andrea j | Overall ExperienceExcellent customer service!
Daniel R | Overall ExperienceThanks ever so much. Thanks to Tony and Santana.
KHALIL A | Overall ExperienceThe young lady help had excellent customer service from beginning to end!
LAFAYETTE N | First ImpressionsRates are extremely high for rodents. Visible rodent activity.
CHARLENE W | Overall ExperienceVery satisfying, we had the storage for many years and all of items were still in excellent condition once we closed out. Great job!
martha k | Overall ExperienceThis storage experience was average. Mice are expected for storage. They got into a lot of my things. My biggest gripe is having access to the storage. Their system always seems to have an issue so if the office is closed and your denied access because of the system, it's frustrating. Times where I would try to access my storage after the office closed (my payment was never the issue.) I feel like there should always be a person (remotely) to allow access to the storage in case their system is failing. It's very inconvenient to not have access and no one can do anything about it until the store opens next day. Then the compensation I feel given to me after experiencing this several times didnt make up for their mistake. Overall, my experience there for 4 years wasn't horrible, i just think customer service could be better when they're an inconvenience to the customers. Also phone presence could be a lot better.
Devin P | Overall ExperienceGreat customer service, you guys rock!
Loneldon W | Overall ExperienceI did not have a problem other than the uncontrollable mice problem. My shoe boxes and items had been chewed on by mice. Mice feces everywhere.
Vethani M | Overall Experience-The agent who rented me the truck on Thursday was not very helpful at all. I was misinformed and misdirected to my vehicle which took almost 40 minutes from the time that I should have been moving. I did not leave until after 3pm because she gave me the wrong key and did nothing to verify that the key matched the truck. She kept directing me to where the vehicle should have been and did not walk me out once I told her that I did not see the truck. -Everyone else was helpful and courteous throughout the move-in. Brandon's customer service was exceptional. -I saw a roach, fly and possibly fleas near the storage unit. The facility was clean otherwise. The carts may need to be sprayed down, as well as the aisles on the lower level.
maya m | First ImpressionsNone
Debra H | First ImpressionsGreat guys! Very helpful and friendly!!!
Dawn O | First Impressions