Customer Reviews for U-Haul Moving & Storage at Central

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Central

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Carolyn R. on

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Windows were dirty and cargo door latch was stuck. I sprayed WD40 to get latch unstuck.

Patricio Z. on

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I booked over the phone. I checked in online and was given the wrong pick up date. When I called back to correct the error the person who answered the phone was curt, and discourteous. When I was finally allowed to speak to a manager she fixed the problem in about 30 seconds.

Patrice V. on

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Peter B. on

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thelma R. on

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Better signage for returns, was somewhat confused on where to drop off trailer.

Theresa L. on

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The lady in the store was not friendly. I took back the uhaul before time and mileage was for a range of 50 miles which I did Not go that many miles I'd think beings it was returned early and I didnt go 50 miles there would be some kind of refund. When I returned the truck she didnt even check out the truck to see the mileage or the condition of the vehicle or even sed if I put the gas in it. There was a customer in front of me and she waiting on. She lo ok ked passed him and asked if I was just returning the vehicle I said yes and as he just took the key. Very unprofessional in my opinion. Next time I will go to another uhaul company. So for this question would I recommend this store to anyone the answer is no. I should have chose the uhaul company off San Mateo where I have rented from before. I chose this one because it was closer to when I was going was not a good choice. Theresa Lucero

Benjamin S. on

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Have dollies be available for all

Carol F. on

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Nice customer service and helpful. Thank you

Marvin G. on

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Not a thing!

Brenda P. on

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Excellent service

Virgil U. on

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Very efficient, friendly staff. New, clean vehicle

Tommy G. on

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Lock left on cargo door by previous customer. Removed lock and found a Tupperware container of urine in cargo area.

Russell Ray S. on

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I used 4.7 miles for this trip but you want to charge me for 5.5 gallons? How can you justify charging me more gallons than miles driven. That is stealing point blank! Your attendant told me the truck gets 10 mpg. I put a gallon of gas in so if anything you should be refunding me for half a gallon of gas. I will never use uhaul again and will post this ridiculous charge to everyone and every site I can unless this charge is reversed.

Sandra G. on

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John B. on

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Charles M. on

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Albert O. on

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Service was good but man 75 dollars 6 hrs is highway robbery

Jasper R. on

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My experience was so great, from the initial appointment scheduling over the phone, to the pick up and drop off, that I cannot think of any critical feedback right now. I'd say, just keep doing what you're doing! I look forward to booking over the phone for the efficiency and working with this location again in the future.

John S. on

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Robert W. on

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Miguel W. on

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Arnoldo F. on

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Manuel W. on

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Always use in my 24/7 biz 505-237-9286...2 guys & a dolly (moving help)...they are PROS !!

adam S. on

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Employees were very helpful and attentive.

Kurt Steven A. on

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Asher H. on

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Arnoldo F. on

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This location it's really busy. It might've a good idea to have more than one person attending this store.

Robert W. on

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Great experience Thank You

STEPHEN A C. on

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Super people to deal with! I will continue renting from u haul. Been renting for over 30 years in various states.

remy W. on

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I don't normally leave reviews but I had such a horrible experience with this U-haul location. I made an appointment to install a hitch on my car for a particular day months in advance in anticipation of moving to another state. A few days prior to my appointment I received a text message and an email confirming the date. When i arrived on that day, I was told my appointment was actually scheduled 2 days later. When I showed the employee my email and text appointment confirmation, he just shrugged and said "no that's wrong, it's 2 days from now", without an apology or any sign of sympathy. I asked if there was anything he could do since I had taken the time off work, he said "no". I rearranged my schedule 2 days later and had my hitch installed. I then rented my u-haul trailer from the same location, an appointment I made months in advance. After attaching the trailer to the hitch, I was out on the street when they telephoned me back saying they were not sure if they unlocked my trailer, so I had to turn around and go back to the store. When they asked me where I was going to drop off the trailer, I said I didn't know b/c I don't know the area well enough in the new state, he said it was no problem and that i could drop it off anywhere but he was going to put a random address in there. When I got to the new state I tried to drop off the trailer at a close by u-haul and they said I had to drop it off at the address stated, so I had to drive out of my way to drop off the trailer. Overall, I am happy that the hitch and trailer were placed correctly and I was able to drive safely, but this location has poor customer service skills and there are multiple u-hauls in the area, and I would use a different location next time.

Juan G. on

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I always come to this store for my moving and storage needs. The employees are friendly, helpful, and honest. I've never had an issue with anything at this store. I highly recommend these guys!

Phillip R. on

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Great location with great service; they always make everything easier than expected.

Tracie M. on

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The customer service was excellent! After 2.5 days of driving from the east coast, Juan, who was in training, provided excellent service and was very patient with showing me how to get to my storage.

Billy C. on

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Ernest T. on

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speedometer did not work accurately.

LANTHIA LOUISE m. on

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My experience has been good so far😊

Shelly B. on

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This is a great site to buy supplies and rent U-Hauls. My go to site always! Staff is always professional and efficient! Highly recommend Central/San Pedro location.

Sara O. on

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Used the online for reservation, day of pickup of the equipment was fast and easy. Customer service was wonderful.

ELIZABETH S. on

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I’ve used the Uhaul on central many times because the staff is friendly and helpful and the storage units are clean, convenient and easily accessible.

Joel G. on

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The woman who was working that day was very understanding and helpful with our storage move-in. Outstanding service.

David H. on

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This U-Haul is always great and easy, both for rentals and storage.

Ruth T. on

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This was the BEST service from Uhaul! We experienced difficulty at our original point--incorrect truck, poor service. So we were SO VERY HAPPY with the service we received from Central!! Thank you!!

Michael S. on

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Prompt, the guys where on time waiting. Hard workers who had a 26' truck unloaded in about and hour. Highly recommend them. Great customer service.

zora l. on

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The staff at this facility was always professional and courteous. I would recommend them to anyone I know. We had to pick up a truck at another location and the service did not come close!

Richard Alan M. on

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Big Joe H was amazing At ABQ UHAUL and he did everything to make it Right & helpful daughter returning to Albuquerque for college getting moved in and so he helped Make everything perfect At U haul!!!

Mara S. on

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Thank you so much!

bruce j. on

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good

jason f. on

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Pleasant experience all around. no complaints and cheaper then other storage places.

philip v. on

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Thank you

bruce j. on

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good polite service

Venice G. on

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Very courteous and kind

Deb I. on

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Staff and manager were very helpful

tom m. on

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Space is too tight to store a sofa. Difficult to move from,storage unit around corners and into freight elevator.

Tyrone G. on

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The fat guy with the beard was disrespectful and was not friendly or had any good customer service!!!! Wasn’t even welcoming And that why I toke money some where else!!!

tom m. on

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Staff is very helpful but tight corners and turns in storage space make it difficult to move items from freight elevator to unit.

johnson lavoria c. on

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The men there were less than forthcoming with assistance.The one man, Joe, seemed as if I was troubling him when I asked for assistance with removing the lock on the back of the trailer & opening it.

alyssa r. on

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Thanks you were amazing

Amy H. on

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My card never worked in the RIGHT slot. Great big nasty guy didn't believe me and made me walk back and forth across the lot several times instead of just letting me swipe RIGHT inside store.

KATHERINE R. on

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I had wanted to get my truck at Central because I am familiar with their service, but UHaul had set me up with Pete's Auto. I wasted 2-3 hours trying to get a truck. Finally back to Central took 5 min

brain c. on

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The worker got my name wrong on record even when given an ID, she still could not input the name correctly. The key card access was also difficult to enter because there was a long delay to open.

nancy f. on

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The unit was conveniently located. When I had difficulty with opening the door, a service person was prompt in helping me out.

Alyssa H. on

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We had alot of problems getting our u-haul but staff for u-haul is great

michelle j. on

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Storage unit was adequate for my personal items. The staff wasn't friendly and didn't greet me or have much interaction beyond the transaction of making payments. The customer service was terrible.

Denis M. on

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Friendly staff. Very helpful.

William C. on

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Very professional, thank you!

ariella t. on

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Ridiculous how many times I had to call, leave messages, and go to the store to get my storage rental closed out! Removed my stuff on 6/2, yet the records say it was 6/15. Obnoxious & unprofessional.

Elizabeth T. on

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