Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer lights did not function with my vehicle. Agent blamed it on my vehicles connection. When tested at another local location they determined that the issue was NOT with my connection but the locations trailer. I was also charged twice for the same rental as we switched trailers and the agent did not refund the initial rental and simply added a different trailer. I called for refund and the agent on the line stated the location maker would need to make the refund. There were drug needles in both trailers.
DANAMICHAEL K
Rating:
5.0
Maybe make any miles under 10 miles free. Its a hassle to be trying to fill a tank that only 6 miles was used and cant till the gas gauge even moved
Brandon A
Rating:
4.0
Inside the storage unit, the ceiling is only 7’ and there are is no lighting.
ORIN G
|
Overall Experience
Rating:
5.0
Customer service was outstanding…
Eddie A
Rating:
5.0
All went well and as planned. Equipment was good, staff friendly, easy in and out.
MICHAEL S
Rating:
4.0
Customer did not leave a comment.
Edwina T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
eric j
|
Overall Experience
Rating:
4.0
Cheaper rates!
DAVID P
Rating:
4.0
Customer did not leave a comment.
CYNTHIA P
Rating:
4.0
This location was awesome at time of pickup. The gentleman that helped me was great and knowledgeable about things. Although, at time of drop off, I waited inside for someone for about 15 minutes and even then was greeted by the gentleman like I was bothering him by being there. I understand everyone has their bad days and maybe he was having one.
DANIELLE A
Rating:
5.0
Honestly, the young men at the Central store were so helpful and informative. I was treated with respect and the employees provided excellent Customer Service. I have been choosing this location for my UHAUL services over and over. I will not go to another location. Thank you! Keep doing Good Work Guys!
Mildred H
Rating:
3.0
I'll refer to another u haul store just not that one. I really feel if I hadn't of realized that was to many miles that they would have gotten over on me.
KIM J
|
First Impressions
Rating:
5.0
When I dropped off the truck, I was informed that I had gone over by about 50 miles. I don’t think anyone asked where I had to pick up my items. This was the closest location to rent but my previous home was in Edgewood. In the mountains. So I think I did very well on mileage. But I filled the truck with gas instead of 3/4 tank so she did credit me that from the miles.
Maybe wash the windshield for the next renter. Had a recent sprinkle maybe. That is all!! Gentleman were just that~ gentleman!
Gabrial C
Rating:
4.0
My reservation was for a 10-foot box truck, but when i came to pick it up, there was only a 15-footer available, which was harder for me to maneuver. Not sure what happened there.
DONNA D
Rating:
3.0
The location was fine all around. I have issue with the online system of reservations, confirmations, and honoring their agreements. If you have questions, look up the call logs from 7/6/2025 associated with my phone number.
LUKE P
Rating:
1.0
If I could have given a 0 I would have. I recently moved to Phoenix so I don’t have any help or family there. I flew into New Mexico on a Thursday to pick up a U-Haul on a Friday, load it up, drive to Phoenix on Saturday and unload it on Sunday (very tight schedules). You can make sure the U-Haul is available at the time and location that it was reserved for. I had a truck reserved at 8:00am. I received a call the day before that it wouldn’t be ready until 10:00 am. I had reserved moving help on your website at 9:00am, I had to rearrange them to 11:00. Then when I was getting ready to pick it up I received a call that the customer that was returning the truck that I was going to use decided to return the truck in different city 60 miles away and that he was ok with paying the extra fee. They offered no help to get this to me just kept apologizing. After having to beg and inconvenience some one to take me 60 miles to pick up the truck, there wasn’t a truck available until after 11:00am and it wasn’t a person moving it was a local moving company that was using the truck. So I was lied to about why I didn’t have a truck at the local dealership that I originally set up. The regional manager was no help and quite condescending, only apologizing knowing that he was lying about why a truck wasn’t available. We drove by another dealership and there were 4-5 trucks of the same size that I reserved.
MARK M
Rating:
2.0
Employee was rude and unhelpful
ERIK S
Rating:
5.0
The gentleman where I dropped off the U-Haul was amazing
GREGORY R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JANET S
Rating:
5.0
Customer did not leave a comment.
CHRIS B
Rating:
5.0
Customer did not leave a comment.
bella m
Rating:
4.0
The staff here was wonderful. The problem is the LOCATION...absolutely the worst in Albuquerque. Crime, vagrants wandering the lot, open drug use, etc. Customers are not safe here.
WILLIAM H
Rating:
5.0
Customer did not leave a comment.
QUINTIN O
Rating:
4.0
Customer did not leave a comment.
Christopher N
Rating:
4.0
THANK you all…….great work!
RM stephnsn family
LL
Rosemary S
|
Overall Experience
Rating:
1.0
I went to the store and rent a trailer and then when I take that trailer back the place changed me k$32 more because tell me they have to clean it up
the trailer
to me The trailer was clean same thing when I got it.
Very bad service the person that help me with the service not a good employee zero stars for the employee bad customer service
I don recommend this store because the service is no good this employee scamm me
Scammer store if you don’t want to lose you money because this people it’s going to charge you for another service don’t go to this store go find another store I lose 32 more dollars for nothing. They stole my money
I called customer service to file a complaint they don’t want to do anything so I lose my money
no good I don’t recommend this store. I give zero stars
I want my money back because these people stolen my money.
CAIN D
Rating:
5.0
Customer did not leave a comment.
THOMAS F
Rating:
3.0
This location was surrounded by the unhoused population that is rampant in Albuquerque. I understand that it's no fault of the company when the unhoused are simply everywhere, but it does make any transaction process in this neighborhood a little scary. I didn't want to park my personal vehicle to go into the building because of the sheer number of unhoused individuals milling around the parking lot. The gentleman inside indicated that this was a cashless operation because of the neighborhood. Wow. Good choice.
The gentleman also indicated that we had to wait for the truck to be unlocked before we could depart because if the truck beds were left unlocked, the unhoused population would start fires in the trucks! Sheesh! That's not safe! I hope that the company is providing hazard pay to the individuals in this location. It's definitely not anywhere I would want to work.
JEAN C
Rating:
5.0
Jose Heredia & all the staff have been amazing. We had to move to a closer location & a better price but please make sure to tell management how clean, professional the facility has been but most importantly the staff has been exceptional.. thank you Sincerely Paulette Higgins
PAULETTE H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
FELIPE T
Rating:
5.0
Customer did not leave a comment.
ISAAC G
Rating:
5.0
Customer did not leave a comment.
TERRANCE B
Rating:
5.0
Easy return
Harley B
Rating:
5.0
Customer did not leave a comment.
RICHARD F
Rating:
5.0
Customer did not leave a comment.
MIGUEL B
Rating:
5.0
Customer did not leave a comment.
Beverly M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandon C
|
Overall Experience
Rating:
5.0
The truck was not clean
TERESA P
Rating:
5.0
Nothing! Everything was perfect and all the employees were super helpful.
Matthew C
Rating:
4.0
They need to fix their credit card readers. I spent 10 minutes on the phone with my CC company trying to solve the problem and it turned out to be their card readers.
THOMAS L
Rating:
5.0
Nothing, service was fast and efficient, and the trailer was in great shape. Thanks for the good experience. Dennis
DENNIS M
Rating:
5.0
Customer did not leave a comment.
Douglas W
Rating:
5.0
I didn’t experience any issues.
ORLANDO T
Rating:
4.0
Sliding door could be fixed. Hard to open and close
LESTER L
Rating:
3.0
Not very friendly. At least give a greeting. The younger boys were just as bad. Not very informative on the paperwork. Just hand in your key and you done. Well email you. I had to ask for a copy of my receipt.
CAROLYN R
Rating:
5.0
Customer did not leave a comment.
Patrick D
Rating:
5.0
Excellent service
BRANDEE M
Rating:
5.0
Customer did not leave a comment.
RANDALL G
Rating:
2.0
The employees at this location were just fine in terms of kindness and professionalism. However, I reserved my truck ahead of time and it took quite some time to check out the vehicle. In the future, I would prefer to do the auto checkout since I didn't save time. Upon getting my truck, the cab had a strong odor of trash; given that I needed to move, I did not return for another truck. The vehicle was ostensibly clean, but, wow, did it smell. The truck iteself seemed in poor repair (dripping a liquid, very poor acceleration).
LAURA W
Rating:
5.0
Truck was ready on time, staff was helpful and friendly.
Steven A
Rating:
4.0
The two attendants at this location were absolutely amazing. Very helpful and made sure I had everything I would need. 10 out of 5 stars.
DARRYL E
Rating:
4.0
Customer did not leave a comment.
STEVEN P
Rating:
5.0
The service was great thank u to the guy who rented me the uhal he was nice
TAMARA S
Rating:
4.0
Customer did not leave a comment.
EUGENE G
|
First Impressions
Rating:
5.0
Great pros...friendly & patient...
Manny & crew ..2 guys & a dolly/
2 gals & duct tape!!
REYES L
Rating:
3.0
Did self-drop off so I didn't talk to any staff. The app walked me through what to do fairly well, but I had a hard time finding the key drop box.
Ray D
Rating:
5.0
NA
JOHNNY K
Rating:
5.0
The location is in a nasty part of town. That is the only downer.
TERRY R
Rating:
5.0
Customer did not leave a comment.
Sallie W
|
Overall Experience
Rating:
4.0
Always receive good service
GWENDOLYN H
Rating:
5.0
The guys at the Central location were great. Excellent customer service, with senses of humor to boot. Cargo van was easy to drive. The rubber mat on the cargo area floor is a great innovation. I was also really impressed by the gas mileage (around 20 mpg, most at highway speeds around 75 mph). One final cool thing: Whether it was the person who checked me out in the morning or U-Haul's software, it switched me from the $19.95/day plus $.79/mile that I signed up for to $89.00/day plus 100 free miles plus $.49/mile over 100 when I said that I was planning on driving 120 miles. Saved me some money. Very honest. (Breakeven point was around 87 miles apparently.) Thanks U-Haul!
THOMAS P
Rating:
5.0
Customer did not leave a comment.
BRANDON M
Rating:
3.0
I would have given an excellent rating, but you've removed the moving-carts from storage which makes it extremely difficult for a senior citizen to move.
Martin S
|
Overall Experience
Rating:
5.0
Safe and convenient. The staff was friendly and knowledgeable. Thank You for keeping my belongings safe.
bowdecker S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KATRINA R
Rating:
5.0
Customer did not leave a comment.
GARY D
Rating:
5.0
Customer did not leave a comment.
Ashley J
Rating:
5.0
Customer did not leave a comment.
Kimimila L
Rating:
5.0
Everything went well. I could have used some help unhitching the trailer when I returned it. Other than that, everything went well.
ALFRED Q
Rating:
3.0
Customer did not leave a comment.
Travis Y
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
EDDIE A
Rating:
5.0
Customer did not leave a comment.
LESLIE F
Rating:
5.0
No comments
beatrice g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEBRA P
Rating:
3.0
Customer did not leave a comment.
SHAMA N
Rating:
4.0
Customer did not leave a comment.
DARIAN E
Rating:
5.0
Customer did not leave a comment.
SHAMA N
Rating:
3.0
Customer did not leave a comment.
SALLY B
Rating:
3.0
Not to charge a full day, if only two hours delayed on return.
It's hard to keep on moving schedule.. I even called an hour before time..
Paid extra $72, on return.
Turned in before..
SALLY B
Rating:
4.0
Provide a more accurate description of the equipment. The trailer I rented was for extremely heavy loads! I worked at it while towing it! Could have used a liter duty trailer!
DONALD H
Rating:
5.0
Customer did not leave a comment.
DOLORES F
Rating:
1.0
Tires were not balanced and caused the trailer to vibrate the vehicle for the duration of the trip
NATHANIEL H
Rating:
5.0
Both individuals who helped with the pickup and drop-off were outstanding!! Whoever was working at 8am on 27 Dec and 615pm on 30 Dec were very very professional and helpful. Thank you.
JEFFREY O
Rating:
4.0
Customer did not leave a comment.
ELIZABETH V
Rating:
5.0
Young employees good attitude and helpful
RENTERIA M
Rating:
5.0
Customer did not leave a comment.
MIKE W
Rating:
5.0
Customer did not leave a comment.
EDGAR A
Rating:
1.0
The truck only had a half tank of gas when we picked it up. It broke down outside of Amarillo TX , day two of a three day trip. We ended up have to swap trucks and lost a whole day waiting for the issue to be resolved. Horrible experience!!!
SARA M
Rating:
5.0
Customer did not leave a comment.
ANNALYN C
Rating:
5.0
Customer did not leave a comment.
MELVIN B
Rating:
4.0
Great customer service everyone was helpful.
EDWIN S
Rating:
5.0
Customer did not leave a comment.
THOMAS R
Rating:
5.0
Customer did not leave a comment.
HEATHER A
Rating:
5.0
Great qualitie trailer
RANDY M
Rating:
5.0
Customer did not leave a comment.
john f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATRICK M
Rating:
3.0
easy in, easy out for my trailer rental. facility was in a pretty crappy part of town.
JAMES F
Rating:
4.0
Customer did not leave a comment.
SHERYL B
Rating:
5.0
Carlos and Daniel are helpful and very professional. And should be given a raise or a bonus for being so professional and informative.
anna z
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ROBERT Q
Rating:
5.0
Also excellent service!🤗
CHARLES G
Rating:
5.0
Great service, easy access with large lots.
EDGAR A
Rating:
5.0
I had such a great experience with U-haul. Today was fast. Easy, affordable and overall. Just a great experience. Customer service was friendly and helpful.
Made my pick up. And drop off a total ease.If you guys ever need to move anything it gives you all a call
SHAWN J
Rating:
4.0
Customer did not leave a comment.
BIENVENIDO D
Rating:
5.0
Customer did not leave a comment.
Randall N
Rating:
5.0
Customer did not leave a comment.
DENA T
|
Overall Experience
Rating:
5.0
I am very pleased with the service I received at the Central and San Pedro location
No waiting. Friendly and efficient service plus clean facility and great store hours
MARGARET S
Rating:
3.0
A lot of homeless surrounding storage 24/7
GAIL B
|
Online Move In
Rating:
1.0
Dirty needles outside my unit. Unit was broken into and no surveillance was provided. Homeless inside the lot area. Honestly, it’s a miracle that the safe move and safe store insurance even allows us place to operate the way it does.
matthew s
|
Overall Experience
Rating:
4.0
Great customer service
SHAMA N
Rating:
5.0
Customer did not leave a comment.
TERRY W
Rating:
5.0
Returning the equipment was super easy and only took a few minutes.
KIMIMILA L
Rating:
3.0
Have all of the equipment that was reserved by your customer. I say I wouldn’t recommend this location, I’m actually saying I would t recommend uhaul. I’m pretty livid about my experience…first I’m moved from the location closest to my house to a location 10 miles away…both ways and I HAVE TO PAY FOR THAT MILEAGE!! Next…I reserved an appliance dolly…not one in the entire city of Albuquerque…unbelievable!!!!!!! Next…I took a truck with have a tank of gas and when I bring the truck back you all want to charge $18 for gas after I only put 32 miles on the truck…SERIOUSLY!!!! Maybe make sure the employees are paying attention to what’s going on with the trucks. The truck was great and did the job I needed done but truly, you all need to make sure things are available and if not…let the customer know. Also, make sure we’re paying for what needs to be paid for and nothing more.
VICKI R
Rating:
2.0
The man who waited on us was very distracted and not really paying attention to us. The regular dolly we had requested was not there. We had to settle for a furniture dolly, which was not very helpful for our needs. Also, we had to ask again for the dolly when we went out to the van; it had not been loaded.
JAMES T
Rating:
4.0
Customer did not leave a comment.
ABRAHAM S
Rating:
5.0
Thanks!
LAURALEE H
Rating:
5.0
Customer did not leave a comment.
joseph f
Rating:
4.0
Everything has been great, except that my only complaint is at checkout the guy with the Orioles hat and ski mask (isn’t this a professional workplace) couldn’t be bothered to look up from his phone when we walked up to the counter. We had to be called over by the other guy who was professional.
Andrew F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BETTY L
Rating:
5.0
Customer did not leave a comment.
bryanna t
|
Overall Experience
Rating:
5.0
Job well done
anna z
|
First Impressions
Rating:
3.0
As we were moving out saw light brown roaches. Not cool
Samuel a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
elizabeth e
|
Overall Experience
Rating:
4.0
The electronic card-reading door lock never worked in the 3 months I rented. Employees were helpful and always provided access if the doir was locked.
Paul S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEREMY L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT A
|
Overall Experience
Rating:
5.0
We were absolutely hesitant to store our stuff at this location, especially outside furthest from the office. The whole area is unsafe and full of robberies. Our initial storage location we secured was closed on the day we needed to move so this was a very last resort choice. We honestly thought our storage unit would have been broken into at least once. We didn’t expect to get our stuff out of storage because we expected it to get stolen. Over a year later, we secured all of our belongings safely. The staff made sure to monitor the units at all hours of the day. They were always so friendly and helpful. I would absolutely recommend this location despite its location. Great staff!
Connie C
|
Overall Experience
Rating:
1.0
My unit was broken into several times. While overseas, I lost half of my valuable goods and furniture items. Spoke to the manager regarding the lack of security. In his own words, he told me there was nothing he could do to compensate me for my stolen goods. He advised me to make a police report
My advice is to walk away from the Unsafe storage unit.
Tamer O
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
WILLIAM B
|
Overall Experience
Rating:
3.0
My storage until was broken into twice and the staff did not even care and offer no help in anyway. Not good business.
audrey j
|
Overall Experience
Rating:
5.0
Excellent and friendly customer service personell and great equiptment rentals
john f
|
First Impressions
Rating:
1.0
The guy that was working the office was helpful only when he was sitting at the desk or could sit in his truck and tell me and my movers that it was time to pack up and leave the facility early at 7pm instead of the unit access that was supposed to be until 10pm. The entire time he stood there at the door commenting and acting exasperated that we were taking so long. I felt intimidated, bullied, and harassed. Even my movers, who are very familiar with the staff and facility, were surprised and not happy with his treatment of us. We even tried to talk to him about letting us finish, but he was absolutely not having it and was making excuses about the location of the facility as to why we weren’t keep loading my unit. 10/10 will NOT be using this facility for long.
Travis Y
|
Online Move In
Rating:
5.0
Your employees were very helpful and very friendly.
ramiro g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jorge P
|
First Impressions
Rating:
5.0
BEST PEOPLE IN THE WORLD LOVE THESES GUYS
VERY KIND
roy s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Victor K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
fabian p
|
First Impressions
Rating:
2.0
Was there for several years. Andres was wonderful all that time. I was broken into in 2022. He was a great help during that trying time. But I was broken into again in 2023. I could not enter the unit due to bent door as a result of Dec 2023 vandalism. So Jan 2024 when it was not fixed I moved. Homeless people were everywhere including in the facility. Sleeping in the trash bin making that unusable, laying on the side of the building. Several gathering and sharing their finds. Obviously not a safe place to be. The door was unlocked frequently but when it was,one of the home less phoned inside and another came from inside and opened it! Please thank Andres for all the years of excellent care.
ANN M
|
Overall Experience
Rating:
5.0
Andreas, the store manager, was so very helpful. He went above and beyond to make sure that my move out went smooth. He was so very helpful. Thank you, Andreas
Sara D
|
Overall Experience
Rating:
5.0
Wonderful experience with the owner and workers with move in and returning of the rental truck.
Paul E
|
Online Move In
Rating:
5.0
I want to thanks Chris for being so helpful and kind. All workers there were always great and helpful. Didn't have to wait " thanks to all of them . Good job guys.
glinda m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelly A
|
Overall Experience
Rating:
5.0
Y'all were very polite and friendly and I appreciate that thank you all if I need you again I'll call
judy c
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Alexander T
|
Overall Experience
Rating:
5.0
Everybody was very friendly. I just don’t know how to get my money back from a difference if they only for the truck but it wasn’t the truck I did drop it off there last night. Just need to place was very nice to her three different people. I talk to her very friendly on the phone and the two times that I Great customer service.
STCEY W
|
First Impressions
Rating:
4.0
The staff is great. I did bring home a few roaches, which I hate, but other than that I'm good. It's a convenient location and they pretty much have everything you need, besides moving carts. I suggest you bring your own. But all and all. I will continue to be a patron.
Shana S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luis O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
maria h
|
First Impressions
Rating:
5.0
I am very impressed with the staff at the San Pedro and central location to the point I don't want to look anywhere else for storage and truck rental needs. 😀
Clint J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Benjamin S
|
Overall Experience
Rating:
5.0
They were very friendly and nice and I appreciate that thank you
judy c
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kelly A
|
First Impressions
Rating:
5.0
All the staff are professional and courteous
joseph d
|
First Impressions
Rating:
4.0
As we were moving we needed to get more items from the storage it was closed and we still had daylight. When we first got the storage it was one price but it kept going up on price for no reason.
amy m
|
Overall Experience
Rating:
5.0
Flawless
alan l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Phyllis Q
|
First Impressions
Rating:
5.0
N/A
Don H
|
First Impressions
Rating:
5.0
Thanks Jose!
Martin S
|
Overall Experience
Rating:
3.0
The staff were friendly and helpful, and the actual storage facility was generally well maintained. However, the location is a problem. It's in a rough part of town, and there were no security gates.
The parking lot was frequently littered with broken furniture and other trash. I watched people taking drugs, others passing out on the sidewalk near the storage unit. So while the staff did their best to keep the facility secure and presentable, I did not feel particularly safe there.
LISA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
antonio m
|
Overall Experience
Rating:
4.0
Jose was polite, helpful, and overall great in helping me.
Martin S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tirza L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brian s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David S
|
Overall Experience
Rating:
5.0
Excellent place for securing our belongings
alan l
|
First Impressions
Rating:
5.0
Y'all were very nice and friendly thank you
judy c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sandra F
|
Overall Experience
Rating:
5.0
Great helpful team at the 6401 central location very happy to have used this location
jasmine p
|
Overall Experience
Rating:
5.0
The gentleman was very nice and polite and he helped me a lot I'm handicapped and it fixed it where I could get to the locker very easily thank
judy c
|
First Impressions
Rating:
4.0
Nice storage facity and reasonably priced!
donna h
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Dalona L
|
Overall Experience
Rating:
5.0
Really enjoyed the brothers that were working together at this location. Made me feel comfortable and safe.
Also had a wonderful experience with another customer there Ms. Renee. She was a guardian angel the day I stored my stuff.
Phillip W
|
First Impressions
Rating:
5.0
Jose and thr crew were super helpful, im.so glad I was able to find such a convenient location with friendly and knowledgeable staff.
Jessica H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert m
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Robert A
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Joshua S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sandra F
|
First Impressions
Rating:
5.0
Staff at San Mateo and Central location were helpful, knowledgeable and accommodating. Would recommend this facility to everyone. Storage rates are exceptional!
antonio m
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert A
|
First Impressions
Rating:
1.0
I booked this storage unit online weeks in advance. It was the only uHaul facility in town with a 10’x15’ storage unit. I reserved it when there were a few left. I get here and the man didn’t even know if this facility had any and then put my in a 10’x10’ unit with nothing more than a $8 lock for free as compensation. Afterwards he said that he “thinks” they have 10’x15’ units just none available but he wasn’t even sure because he apparently didn’t know how to use the computer system that tells him what they have. If I wanted a 10’x10’ unit I could have chosen a more convenient facility than that one. I chose that one because it was supposed to be the only one in town with 10’x15’ units. I do not like having to stack boxes so high. One, I’m short, 2 if they fall, my stuff is broken and it’s on my dime to replace it. As a disabled veteran on a fixed income I can’t afford to replace my things.
When I turned in my 6’x12’ enclosed trailer he just said he would send me an email for the return and I have yet to receive said email.
martin m
|
First Impressions
Rating:
2.0
The guy working the front desk was super helpful and very nice. A+ for him!
ANTHONY J
|
Overall Experience
Rating:
1.0
I had trouble with communication with the office they kept putting a lock on my storage without permission while I was in the process of moving out after I told them to leave it off and I had my own lock
Eboney C
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
wilbur g
|
Overall Experience
Rating:
5.0
We like how much we like the service
THOMAS L
|
First Impressions
Rating:
1.0
Theft, theft, and the possibility of my belongings getti g stolen constantly. Management has done nothing to secure the large storage units off of San Pedro. In the few months we were storaing our belongings there, many of the units were broken into. When I approached management, got excuses about hir8ng private security, that never happened. Put up a fence for crying out loud. I will never store anything at Uhaul ever again. The truck rentals are flipping awesome, stick to that.
Sean H
|
Overall Experience
Rating:
4.0
Thank you
ADELINE O
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
nancy s
|
Overall Experience
Rating:
5.0
Brenda and Joseph were very professional, effective, and helpful in processing my application, working with me through the duration of the storage, and after my stay. Great customer service.
They deserve my highest accolades!
Bedemoore U
|
Overall Experience
Rating:
1.0
My unit was broken into twice in a 3 week period. It is the least secure storage facility I have ever used and do not recommend it all.
SusanJo D
|
Overall Experience
Rating:
5.0
The guys in the office are working hard for you guys! I recommend a pay raise when it’s time for their review. Extremely helpful and very patient and I appreciate them very much. I will recommend this place to anyone
Dwayne M
|
First Impressions
Rating:
1.0
Nightmare. Don't go here. Get storage at a storage facility. Uhaul specializes in overpriced moving trucks and extorting people with excessive hidden fees. Worst experience ever!!
megan j
|
Overall Experience
Rating:
5.0
i love this place over all a+
Timothy R
|
Overall Experience
Rating:
5.0
Courteous, efficient, and professional.
David B
|
Overall Experience
Rating:
5.0
Thanks 😊
David T
|
Overall Experience
Rating:
3.0
Too hot inside the storage facility area and was disappointed that patrons had to use the stairs to reach the higher floors. Not ADA compliant.
MONIQUE W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANIELLE T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Floria J
|
Overall Experience
Rating:
5.0
The staff was polite and courteous.
We appreciate the time they took to help us with our storage needs.
Federico P
|
Overall Experience
Rating:
5.0
only leaving because I moved to another facility closer to my house
Mark T
|
Overall Experience
Rating:
4.0
Everything was fine except, they kept sending me Bills two weeks after I move my storage out.
TONY D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elnora K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elnora K
|
Overall Experience
Rating:
2.0
in a span of four months, my rent went up twenty dollars...
marc h
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kori V
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
sam R
|
Overall Experience
Rating:
4.0
Na
Kori V
|
First Impressions
Rating:
2.0
The door was stuck around 8pm to the outside entranced I called the oncall manager he never called back and I asked he even call me back the next morning to let me know the door was fixed he never called back. I even sent an email. The people working at the front desk where nice. But the managers Customer service is terrible. Luckily after about 50 tries.
jonathon g
|
Overall Experience
Rating:
2.0
The facility, had problems with the door, sometimes the key would not give access.
The area needs a fence around it for safety and key accesses. While the floor is clear of Debris, a device to scrub the floors would be advised. Especially with COVID. I have discontinued my storage in Albuquerque only and getting notice need to pay?
Angel G
|
Overall Experience
Rating:
2.0
Central facility at Albuquerque NM.
No security gate, the facility floor and ground are in need of a cleaning. Security, there is no fence surrounding the property, this means the property is at risk.
The staff , only have good thing to say, Courteous and professional.
This is near a military installation, and making good money on storage; however, it is a disappointment (because of Maintenance and security), which there’s no excuse for ;because, making good money on government storage.
My trailer attached had also not had not had a proper safety check and look as though had been repaired( however, door came undone at destination).
I will be seeking another storage facility in ABQ, I don’t feel safe and because of COVID-19 Cleanliness is a needed priority.
This will create an inconvenience to me and cost me money.
Because of the facility condition had no choice, but to carry insurance.
I feel when a service is involved there are expectations for safety and cleanliness.
.
Angel G
|
First Impressions
Rating:
5.0
They have carts to help you move your stuff
cassandra l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andrew L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Akshai S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Faith C
|
First Impressions
Rating:
5.0
The staff were very helpful, nice and freindly. Very understanding . thanks alot....
cordena b
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Joe G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas B
|
First Impressions
Rating:
5.0
I would definitely recommend this place. Employees were the best!
delma v
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charlotte W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROY W
|
Overall Experience
Rating:
4.0
Would appreciate more instruction on how to use access code.
Jakeline L
|
Online Move In
Rating:
1.0
Was repeatedly harassed about this unit. Never moved in and had the unit transferred to a different location. Was still billed for 3 months and then a lein was placed on said empty unit.
Overall poopy experience. Never will I deal with this shady excuse for a business!
RAYMOND W
|
Overall Experience
Rating:
5.0
The Problem I had was not your people. It was the Homeless. Someone was trying to Steel the tow Dolly, I used to pull my car. Someone bent my lock to get the tow Dolly. I told your office to put a fence around it.
VIDAL M
|
First Impressions
Rating:
5.0
I was plz to say everything was safe
Why my stuff were there
I waito i was so happy never had to worry about my stuff
They were friendly n respectfull
Everytime I went in if I needed help they were there for that
So I give em 💯% on everything
Thank you guys have a wonderful Xmas
And happy new year 🎆🎆🎆
cecilio r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael H
|
Overall Experience
Rating:
1.0
Office never had change (not coin). I'd often try to pay my storage rent with $100 and seeing my rent was $95 I wouldn't think $5 in return would be huge strain but I was always treated like I was a nuisance. Items for towing, moving, storage and renting storage units are available to purchase but regardless no change. I found syringes in the elevator while visiting my unit on more than one occasion. Also my rent was going to be increased which prompted me to look at other facilities. Come to find out that I was paying much more compared to other Uhaul locations and with the increase at this location I was able to rent a bigger unit at a different location with better amenities. Other than the only Lady that works in the office the rest of the staff were unpleasant, unhelpful, rude and lazy. Never moving from in front of the computer screen or doing anything to genuinely assist customers. I'd never recommend this facility.
adrian j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shantika E
|
First Impressions
Rating:
5.0
Will ALWAYS use Uhaul for my moving and storage needs!
Jessica M
|
Overall Experience
Rating:
2.0
Unit was extremely dirty, when I pointed it out to the clerk nothing was done about it. Good thing a broom was one of my items I was putting in storage.
Ruth G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
jessica m
|
Overall Experience
Rating:
5.0
The facility is almost always clean but recently (on July 22nd) I visited to pick up some belongings and the elevator had a sticky floor, there was garbage in the halls, and there were numerous visible cockroaches in the space. When I returned yesterday to move out, the conditions were again improved. But late July was a horror show!!
Sandra K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah G
|
First Impressions
Rating:
5.0
The service I received was very satisfactory and I would recommend UHAUL. Thank you.
lois e
|
Overall Experience
Rating:
5.0
Thanks for making this moving experience easy! Moving is always stressful enough.
Michael H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jennifer P
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Gerald W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jonathan L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Holly C
|
Overall Experience
Rating:
1.0
I don't know I never used my storage and it was only 10 days and cannot get a partial refund since in ever used the storage I'm upset the manager still hasn't called me or emailed me to see if I can get some money? I paid a lot of money and ended up getting an apt faster than I thought I would so I know longer needed andbeen trying EVER SINCE the 5th of June and still no response
Annette G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Benjamin B
|
Overall Experience
Rating:
5.0
I always come to this store for my moving and storage needs. The employees are friendly, helpful, and honest. I've never had an issue with anything at this store. I highly recommend these guys!
Juan G
|
First Impressions
Rating:
5.0
Great location with great service; they always make everything easier than expected.
Phillip R
|
First Impressions
Rating:
5.0
The customer service was excellent! After 2.5 days of driving from the east coast, Juan, who was in training, provided excellent service and was very patient with showing me how to get to my storage.
Tracie M
|
First Impressions
Rating:
4.0
My experience has been good so far😊
LANTHIA L
|
Overall Experience
Rating:
5.0
I’ve used the Uhaul on central many times because the staff is friendly and helpful and the storage units are clean, convenient and easily accessible.
Elizabeth S
|
Overall Experience
Rating:
5.0
The woman who was working that day was very understanding and helpful with our storage move-in. Outstanding service.
Joel G
|
First Impressions
Rating:
5.0
This U-Haul is always great and easy, both for rentals and storage.
David H
|
Overall Experience
Rating:
5.0
This was the BEST service from Uhaul! We experienced difficulty at our original point--incorrect truck, poor service. So we were SO VERY HAPPY with the service we received from Central!! Thank you!!
Ruth T
|
First Impressions
Rating:
5.0
Prompt, the guys where on time waiting. Hard workers who had a 26' truck unloaded in about and hour. Highly recommend them. Great customer service.
Michael S
|
First Impressions
Rating:
5.0
The staff at this facility was always professional and courteous. I would recommend them to anyone I know. We had to pick up a truck at another location and the service did not come close!
zora l
|
Overall Experience
Rating:
5.0
Big Joe H was amazing At ABQ UHAUL and he did everything to make it Right & helpful daughter returning to Albuquerque for college getting moved in and so he helped Make everything perfect At U haul!!!
Richard A
|
Overall Experience
Rating:
5.0
Thank you so much!
Mara S
|
Overall Experience
Rating:
4.0
good
bruce j
|
Overall Experience
Rating:
5.0
Pleasant experience all around. no complaints and cheaper then other storage places.
jason f
|
Overall Experience
Rating:
5.0
Thank you
philip v
|
Overall Experience
Rating:
4.0
good polite service
bruce j
|
First Impressions
Rating:
5.0
Very courteous and kind
Venice G
|
First Impressions
Rating:
5.0
Staff and manager were very helpful
Deb I
|
Overall Experience
Rating:
3.0
Space is too tight to store a sofa. Difficult to move from,storage unit around corners and into freight elevator.
tom m
|
Overall Experience
Rating:
1.0
The fat guy with the beard was disrespectful and was not friendly or had any good customer service!!!! Wasn’t even welcoming
And that why I toke money some where else!!!
Tyrone G
|
Reservation
Rating:
4.0
Staff is very helpful but tight corners and turns in storage space make it difficult to move items from freight elevator to unit.
tom m
|
Reservation
Rating:
1.0
The men there were less than forthcoming with assistance.The one man, Joe, seemed as if I was troubling him when I asked for assistance with removing the lock on the back of the trailer & opening it.
johnson l
|
Reservation
Rating:
5.0
Thanks you were amazing
alyssa r
|
Overall Experience
Rating:
2.0
My card never worked in the RIGHT slot. Great big nasty guy didn't believe me and made me walk back and forth across the lot several times instead of just letting me swipe RIGHT inside store.
Amy H
|
Overall Experience
Rating:
5.0
I had wanted to get my truck at Central because I am familiar with their service, but UHaul had set me up with Pete's Auto. I wasted 2-3 hours trying to get a truck. Finally back to Central took 5 min
KATHERINE R
|
Reservation
Rating:
3.0
The worker got my name wrong on record even when given an ID, she still could not input the name correctly. The key card access was also difficult to enter because there was a long delay to open.
brain c
|
Overall Experience
Rating:
5.0
The unit was conveniently located. When I had difficulty with opening the door, a service person was prompt in helping me out.
nancy f
|
Overall Experience
Rating:
3.0
We had alot of problems getting our u-haul but staff for u-haul is great
Alyssa H
|
Reservation
Rating:
3.0
Storage unit was adequate for my personal items. The staff wasn't friendly and didn't greet me or have much interaction beyond the transaction of making payments. The customer service was terrible.
michelle j
|
Overall Experience
Rating:
5.0
Friendly staff. Very helpful.
Denis M
|
Overall Experience
Rating:
5.0
Very professional, thank you!
William C
|
Overall Experience
Rating:
1.0
Ridiculous how many times I had to call, leave messages, and go to the store to get my storage rental closed out! Removed my stuff on 6/2, yet the records say it was 6/15. Obnoxious & unprofessional.
