Customer Reviews for U-Haul Moving & Storage at Central

2,968 reviews

6401 Central NE   Albuquerque, NM 87108
(E Of San Pedro)

(505) 255-8723

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(505) 255-8723

6401 Central NE
Albuquerque, NM 87108
(E Of San Pedro)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

OSVALDO E. 
Rating:
5.0

We struggled with the online option, so went inside. The two gentlemen working Sunday morning, 10:00am, 10/17/21, were kind, courteous, extremely helpful, and professional. They made the entire process enjoyable and we will definitely recommend this location.

BRAD B. 
Rating:
4.0

Customer did not leave a comment.

Kori V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reyna C. 
Rating:
4.0

Customer did not leave a comment.

sam R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JAN MICHAEL G. 
Rating:
5.0

Great experience!

Archie S. 
Rating:
5.0

Give everyone a raise! The staff here kicks ass!

OSCAR T. 
Rating:
4.0

Na

Kori V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARC R. 
Rating:
5.0

Customer did not leave a comment.

JOAN H. 
Rating:
5.0

However, he did not point out that the estimated number of gallons to return the truck with the same fuel was on the paperwork so I estimated 75% of 40 gallons and over-filled the tank by almost $25. The guy at the other end in Albuquerque is a total ASSHOLE and basically told me to FUCK OFF at 1901 Eubank. Terrible customer service. Terrible.

STEPHEN A. 
Rating:
3.0

Customer did not leave a comment.

Will M. 
Rating:
1.0

I was charged almost $500 for 3 days of using the truck whenever the add says $38 per day. And in those 3 days of using the truck I only drove it for about an hour with around 90 miles of use. Rip off and definitely not worth nor even considering using again

JESSE S. 
Rating:
4.0

Pads. Supply chain problem, However, ZERO pads available at this location.

Margaret H. 
Rating:
2.0

The door was stuck around 8pm to the outside entranced I called the oncall manager he never called back and I asked he even call me back the next morning to let me know the door was fixed he never called back. I even sent an email. The people working at the front desk where nice. But the managers Customer service is terrible. Luckily after about 50 tries.

jonathon g.  |  Overall Experience 
Rating:
4.0

I ordered a 2-3 bedroom truck but they only had a smaller truck. Caused more trips across town, more mileage. And still have vehicle trips to make since the truck wasn't large enough. But the service was great.

MIDORI B. 
Rating:
4.0

Customer did not leave a comment.

INGRIDKRISTINA G K. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
4.0

Customer did not leave a comment.

Matthew G. 
Rating:
4.0

The people that I dealt with were very nice and respectful.

LYNN C M. 
Rating:
5.0

I appreciate every staff member at this location, never had any trouble. I use uhaul services once a month at least and I can depend on uhaul for my moving needs. Thank you all so much, keep up the great work.

Lorein B. 
Rating:
5.0

Customer did not leave a comment.

Alan A. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY D. 
Rating:
5.0

The van was brand new and in great shape. Service was fast.

Paula A. 
Rating:
5.0

The store was great an everyone in the store was great but, once again, U-haul confirmed that my order would be completed in its entirety. It was not. This is the second time this has happened. Stop lying. Be honest so people can make other arrangements.

Cole G. 
Rating:
5.0

Thanks for being so accommodating! Moving is always a difficult enough time, but y'all made it a little easier

EVAN S. 
Rating:
2.0

The facility, had problems with the door, sometimes the key would not give access. The area needs a fence around it for safety and key accesses. While the floor is clear of Debris, a device to scrub the floors would be advised. Especially with COVID. I have discontinued my storage in Albuquerque only and getting notice need to pay?

Angel G.  |  Overall Experience 
Rating:
5.0

Everything was fine the staff at U-Haul helped us connect up the trailer. They were also there to help us get the trailer Disconnected.

TERI S. 
Rating:
3.0

Customer did not leave a comment.

Tobias L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Great customer service

DEREK T. 
Rating:
3.0

Too pricey

REBECCA D M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Communication skills from employees was excellent. Clear and concise.

MARIO J. 
Rating:
5.0

The sales/customer representative was excellent. She had SO much to do and handled everything and everyone with grace and efficiency. It would help If you could give her an assistant, at least during the busiest hours.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Isabel M. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
2.0

Central facility at Albuquerque NM. No security gate, the facility floor and ground are in need of a cleaning. Security, there is no fence surrounding the property, this means the property is at risk. The staff , only have good thing to say, Courteous and professional. This is near a military installation, and making good money on storage; however, it is a disappointment (because of Maintenance and security), which there’s no excuse for ;because, making good money on government storage. My trailer attached had also not had not had a proper safety check and look as though had been repaired( however, door came undone at destination). I will be seeking another storage facility in ABQ, I don’t feel safe and because of COVID-19 Cleanliness is a needed priority. This will create an inconvenience to me and cost me money. Because of the facility condition had no choice, but to carry insurance. I feel when a service is involved there are expectations for safety and cleanliness. .

Angel G.  |  First Impressions 
Rating:
3.0

Honestly had a hard time making reservation, then when I did was told I had to push it back, then had to return equipment early then schedule, so much inconvenience & no one could do anything for me . Upset with this reservation!

SELENA B. 
Rating:
5.0

improve the gps detection for mobile pickup. We had to go inside to get our truck because it kept saying we weren't in the correct location

ELIZABETH C. 
Rating:
5.0

Customer did not leave a comment.

ERICSON M. 
Rating:
4.0

N/a

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Derek E. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth V. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

They have carts to help you move your stuff

cassandra l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRY L. 
Rating:
5.0

Very speedy.

RAMONA G. 
Rating:
5.0

Customer did not leave a comment.

Andrew L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Akshai S.  |  First Impressions 
Rating:
5.0

The folks were great! Came out and helped with vehicle trailer. Very professional by phone and in person! Highly recommend this location!!

BARBARA W. 
Rating:
5.0

Customer did not leave a comment.

Joyclynn L. 
Rating:
5.0

Customer did not leave a comment.

Faith C.  |  First Impressions 
Rating:
1.0

When I got there the guy put on the ball for the hitch and attached the trailer. I was moving my son the very next day to TX. When I looked at it it was so low to the ground and scraping. I asked if this was right and it would scrape the whole way. He said it was fine. We drove home and it scraped the whole way it was concerning. Thankfully we had someone come and review and learned the whole side had been sidestepped and the tire had a huge gash in it and the hitch was placed upside down. We could not get a hold of anyone at uhaul after several attempts and several hours. We decided to drive to the San mateo/Montgomery location where the hitch was initially installed on our car. Thank God for them, this location has the very best service. They corrected the ball attachment as it was upside down, made a huge difference and indicated it would not have been safe for us to go far on that tire. It was also replaced by them. I would rate that location 5 or more stars for their prompt service and knowledgeable people who helped us. This could have turned out to be so dangerous for us and who knows what may have happened. I'm so thankful someone else who knew about trailer attachments came to look before we started loading it and pointed out the issues. Im also so so thankful for the uhaul location on San Mateo for rectifying the situation so promptly and ensuring our safe travel to our destination.

Melisa O. 
Rating:
5.0

Easy to access, in and out in minutes.

John T. 
Rating:
3.0

I reserved a truck, furniture dolly, an appliance dolly, and a bundle of blankets. While the people at this location were friendly and helpful, they didn't mention that the the location didn't have either of the dollys or that the blankets I reserved were not in the truck. I mistakenly assumed that they were, and didn't realize the mistake until we were ready to load. We had to go to another location to get the dollys, and I had to open the package blankets in the "utility dolly" bundle. My suggestions are 1) do not accept an online reservation for a location if all of the equipment is not available and 2) let the customers know when what they ordered is not in the truck. I think that would save time and frustration.

Peter B. 
Rating:
1.0

I had the truck for under 3 hours, went less than 3 miles and was blamed for damaging truck which never happened. I used professional movers who can attest the truck was never damaged by us. I was told there was 1/4 tank of gas but was actually on empty. My experience left me feeling this location is pretty shady!

LISA M. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY S. 
Rating:
2.0

They sent on a 967 journey when the truck was in need of tire service then called me the next day to ask me to bring the truck in that I was rented a truck needing to be serviced. I was already about 178 miles to my destination point.

Edna R. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY H. 
Rating:
1.0

We arrived trailer did not have any lights when hooked up to uhaul truck after one hour of not getting anywhere we decided to pull trailer with our truck not the uhaul we rented. Night time came and you quested it no running lights on the trailer. I had to have my wife drive close behind in the dark, very unsafe. I believe we are due a refund for you putting our life's in danger along with our $100 deposit. What a scary and horrible experience.

CARL L. 
Rating:
5.0

Customer did not leave a comment.

Alyssa T. 
Rating:
4.0

Great service, on time. Appreciate the great follow-through.

Sara V. 
Rating:
5.0

Everyone was friendly, efficient, and helpful.

Lindsay B. 
Rating:
5.0

Customer did not leave a comment.

Ryan A. 
Rating:
4.0

Customer did not leave a comment.

Glenn G. 
Rating:
4.0

Was very easy to rent a truck and return.

MELANIE S. 
Rating:
5.0

Customer did not leave a comment.

Raymond W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
5.0

Customer did not leave a comment.

SIDNEY S. 
Rating:
5.0

The staff were very helpful, nice and freindly. Very understanding . thanks alot....

cordena b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODNEY W. 
Rating:
5.0

Customer did not leave a comment.

MARTHA M. 
Rating:
5.0

Best customer service yet!

RAY P. 
Rating:
2.0

Customer did not leave a comment.

Joe G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOEL M. 
Rating:
3.0

Customer did not leave a comment.

Loletta E. 
Rating:
5.0

Customer did not leave a comment.

Steven O. 
Rating:
4.0

Customer did not leave a comment.

Malcolm M. 
Rating:
5.0

Outstanding customer service by gentlemen working on the day I picked up and dripped off the trailer!

Joshua H. 
Rating:
5.0

very close to my home. We have used them a couple of times and continue to be pleased with their service.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

NATHAN R. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
4.0

Please do not charge your customers an extra $116 after making them drive two and a half hours and pick up and drop off of your U-Hauls both locations were switched on me and I also got a truck that was 6 ft smaller on top of the extra grass I got to pull I'm going to dispute the $116 you are charging me

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Thomas B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

The wait time on the phone was absolutely ridiculous. (Our modem was down so we did not have access to our internet.) When we mentioned the extremely long wait time to the customer service agent, she snippily replied that she had "600 calls waiting in the queue." I seriously doubt that. Other than that, we were pleased with everything.

JEFFREY S. 
Rating:
4.0

Customer did not leave a comment.

TERRY K. 
Rating:
4.0

Customer did not leave a comment.

JACOB A. 
Rating:
5.0

Truck was unusable, truck was shaking after 45mph. Took it back after one load . One hour or less and was still charged full time.

ERNEST B. 
Rating:
4.0

Great customer service from attendents. Only issue was trash all in front of building and entrance.

RANDY J. 
Rating:
2.0

The truck smelled of cigarettes and had a cigarette in the cup holder. They did not put the furniture wraps in the truck and made me drive to another store for the dolly. They offered a discount for mileage and I did not receive it. I was also told there was a quarter tank of gas and when I went to submit the photo the link had expired. Not a big deal about the gas but the other parts were not good on their part. The guy at the desk was alone and swamped so I did not get as good as customer service but to his defense he was super busy.

JOCELYN P. 
Rating:
5.0

I would definitely recommend this place. Employees were the best!

delma v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana H. 
Rating:
3.0

was supposed to receive a $50 credit for picking up my trailer more than an hour away from original location haven't seen it and don't know how to get it other than that trailer worked fine and the people at the location were professional

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA M. 
Rating:
5.0

Customer did not leave a comment.

Charlotte W.  |  First Impressions 
Rating:
5.0

The gentleman that helped me was very helpful and answered all my questions.

MANUEL H. 
Rating:
4.0

Customer did not leave a comment.

RALPH W. 
Rating:
5.0

The service agent was a delight and answered all my questions. The vehicle was exceptionally clean and everything worked.

THELMA C. 
Rating:
5.0

Customer did not leave a comment.

SHARON Z. 
Rating:
5.0

The appointment went as expected. The installation of the wiring harness was done in less than an hour and I was on my way. Clearly the install crew knew what they were doing. I would recommend them to anyone. Thanks for good quick service.

Henry D. 
Rating:
5.0

staff are always courteous and friendly and helpful

JESUS T. 
Rating:
4.0

Tires on right side were unusable. Would never have made it to my destination

WAYNE T. 
Rating:
4.0

Nothing -- all went smoothly from reserving to pickup and payment.

ALBERTO O. 
Rating:
5.0

Exceptional service and cleanliness. I hesitated to rent a truck but I felt perfectly safe in the pristine (and fun to drive) truck. Bravo! Will use throughout my house remodel. Thank you.

THERESA L. 
Rating:
5.0

Excellent cuality and good customer service

COSME A. 
Rating:
5.0

very happy with the truck. it traveled well and was well maintained.

DAVID C. 
Rating:
5.0

Not a thing

ROBERT F. 
Rating:
5.0

Representative was very thorough and helpful. Great customer service when we picked up our trailer. We will recommend to others.

YVETTE H. 
Rating:
5.0

Friendly and helpful crew hitched my trailer up, checked it was ok and sent me in my way. Great service. Highly recommended

STEPHEN T. 
Rating:
5.0

Always very nice staff.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

ROY W M.  |  Overall Experience 
Rating:
4.0

Would appreciate more instruction on how to use access code.

Jakeline L.  |  Online Move In 
Rating:
1.0

Was repeatedly harassed about this unit. Never moved in and had the unit transferred to a different location. Was still billed for 3 months and then a lein was placed on said empty unit. Overall poopy experience. Never will I deal with this shady excuse for a business!

RAYMOND W.  |  Overall Experience 
Rating:
5.0

The Problem I had was not your people. It was the Homeless. Someone was trying to Steel the tow Dolly, I used to pull my car. Someone bent my lock to get the tow Dolly. I told your office to put a fence around it.

VIDAL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terry E.  |  First Impressions 
Rating:
2.0

Unit was extremely dirty, when I pointed it out to the clerk nothing was done about it. Good thing a broom was one of my items I was putting in storage.

Ruth G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Deborah G.  |  First Impressions 
No reviews have been submitted for this location.

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