The location was fine all around. I have issue with the online system of reservations, confirmations, and honoring their agreements. If you have questions, look up the call logs from 7/6/2025 associated with my phone number.
LUKE PCustomer Reviews for U-Haul Moving & Storage at Central
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman where I dropped off the U-Haul was amazing
GREGORY R | First ImpressionsTHANK you all…….great work! RM stephnsn family LL
Rosemary S | Overall ExperienceJose Heredia & all the staff have been amazing. We had to move to a closer location & a better price but please make sure to tell management how clean, professional the facility has been but most importantly the staff has been exceptional.. thank you Sincerely Paulette Higgins
PAULETTE H | Overall ExperienceI would have given an excellent rating, but you've removed the moving-carts from storage which makes it extremely difficult for a senior citizen to move.
Martin S | Overall ExperienceSafe and convenient. The staff was friendly and knowledgeable. Thank You for keeping my belongings safe.
bowdecker S | Overall ExperienceNo comments
beatrice g | First ImpressionsCarlos and Daniel are helpful and very professional. And should be given a raise or a bonus for being so professional and informative.
anna z | Overall ExperienceA lot of homeless surrounding storage 24/7
GAIL B | Online Move InDirty needles outside my unit. Unit was broken into and no surveillance was provided. Homeless inside the lot area. Honestly, it’s a miracle that the safe move and safe store insurance even allows us place to operate the way it does.
matthew s | Overall ExperienceEverything has been great, except that my only complaint is at checkout the guy with the Orioles hat and ski mask (isn’t this a professional workplace) couldn’t be bothered to look up from his phone when we walked up to the counter. We had to be called over by the other guy who was professional.
Andrew F | Overall ExperienceJob well done
anna z | First ImpressionsAs we were moving out saw light brown roaches. Not cool
Samuel a | Overall ExperienceThe electronic card-reading door lock never worked in the 3 months I rented. Employees were helpful and always provided access if the doir was locked.
Paul S | Overall ExperienceWe were absolutely hesitant to store our stuff at this location, especially outside furthest from the office. The whole area is unsafe and full of robberies. Our initial storage location we secured was closed on the day we needed to move so this was a very last resort choice. We honestly thought our storage unit would have been broken into at least once. We didn’t expect to get our stuff out of storage because we expected it to get stolen. Over a year later, we secured all of our belongings safely. The staff made sure to monitor the units at all hours of the day. They were always so friendly and helpful. I would absolutely recommend this location despite its location. Great staff!
Connie C | Overall ExperienceMy unit was broken into several times. While overseas, I lost half of my valuable goods and furniture items. Spoke to the manager regarding the lack of security. In his own words, he told me there was nothing he could do to compensate me for my stolen goods. He advised me to make a police report My advice is to walk away from the Unsafe storage unit.
Tamer O | Overall ExperienceMy storage until was broken into twice and the staff did not even care and offer no help in anyway. Not good business.
audrey j | Overall ExperienceExcellent and friendly customer service personell and great equiptment rentals
john f | First ImpressionsThe guy that was working the office was helpful only when he was sitting at the desk or could sit in his truck and tell me and my movers that it was time to pack up and leave the facility early at 7pm instead of the unit access that was supposed to be until 10pm. The entire time he stood there at the door commenting and acting exasperated that we were taking so long. I felt intimidated, bullied, and harassed. Even my movers, who are very familiar with the staff and facility, were surprised and not happy with his treatment of us. We even tried to talk to him about letting us finish, but he was absolutely not having it and was making excuses about the location of the facility as to why we weren’t keep loading my unit. 10/10 will NOT be using this facility for long.
Travis Y | Online Move InYour employees were very helpful and very friendly.
ramiro g | First ImpressionsBEST PEOPLE IN THE WORLD LOVE THESES GUYS VERY KIND
roy s | Overall ExperienceWas there for several years. Andres was wonderful all that time. I was broken into in 2022. He was a great help during that trying time. But I was broken into again in 2023. I could not enter the unit due to bent door as a result of Dec 2023 vandalism. So Jan 2024 when it was not fixed I moved. Homeless people were everywhere including in the facility. Sleeping in the trash bin making that unusable, laying on the side of the building. Several gathering and sharing their finds. Obviously not a safe place to be. The door was unlocked frequently but when it was,one of the home less phoned inside and another came from inside and opened it! Please thank Andres for all the years of excellent care.
ANN M | Overall ExperienceAndreas, the store manager, was so very helpful. He went above and beyond to make sure that my move out went smooth. He was so very helpful. Thank you, Andreas
Sara D | Overall ExperienceWonderful experience with the owner and workers with move in and returning of the rental truck.
Paul E | Online Move InI want to thanks Chris for being so helpful and kind. All workers there were always great and helpful. Didn't have to wait " thanks to all of them . Good job guys.
glinda m | Overall ExperienceY'all were very polite and friendly and I appreciate that thank you all if I need you again I'll call
judy c | Overall ExperienceEverybody was very friendly. I just don’t know how to get my money back from a difference if they only for the truck but it wasn’t the truck I did drop it off there last night. Just need to place was very nice to her three different people. I talk to her very friendly on the phone and the two times that I Great customer service.
STCEY W | First ImpressionsThe staff is great. I did bring home a few roaches, which I hate, but other than that I'm good. It's a convenient location and they pretty much have everything you need, besides moving carts. I suggest you bring your own. But all and all. I will continue to be a patron.
Shana S | Overall ExperienceI am very impressed with the staff at the San Pedro and central location to the point I don't want to look anywhere else for storage and truck rental needs. 😀
Clint J | First ImpressionsThey were very friendly and nice and I appreciate that thank you
judy c | First ImpressionsAll the staff are professional and courteous
joseph d | First ImpressionsAs we were moving we needed to get more items from the storage it was closed and we still had daylight. When we first got the storage it was one price but it kept going up on price for no reason.
amy m | Overall ExperienceFlawless
alan l | Overall ExperienceN/A
Don H | First ImpressionsThanks Jose!
Martin S | Overall ExperienceThe staff were friendly and helpful, and the actual storage facility was generally well maintained. However, the location is a problem. It's in a rough part of town, and there were no security gates. The parking lot was frequently littered with broken furniture and other trash. I watched people taking drugs, others passing out on the sidewalk near the storage unit. So while the staff did their best to keep the facility secure and presentable, I did not feel particularly safe there.
LISA H | Overall ExperienceJose was polite, helpful, and overall great in helping me.
Martin S | Online Move InExcellent place for securing our belongings
alan l | First ImpressionsY'all were very nice and friendly thank you
judy c | First ImpressionsGreat helpful team at the 6401 central location very happy to have used this location
jasmine p | Overall ExperienceThe gentleman was very nice and polite and he helped me a lot I'm handicapped and it fixed it where I could get to the locker very easily thank
judy c | First ImpressionsNice storage facity and reasonably priced!
donna h | Overall ExperienceReally enjoyed the brothers that were working together at this location. Made me feel comfortable and safe. Also had a wonderful experience with another customer there Ms. Renee. She was a guardian angel the day I stored my stuff.
Phillip W | First ImpressionsJose and thr crew were super helpful, im.so glad I was able to find such a convenient location with friendly and knowledgeable staff.
Jessica H | First ImpressionsStaff at San Mateo and Central location were helpful, knowledgeable and accommodating. Would recommend this facility to everyone. Storage rates are exceptional!
antonio m | First ImpressionsI booked this storage unit online weeks in advance. It was the only uHaul facility in town with a 10’x15’ storage unit. I reserved it when there were a few left. I get here and the man didn’t even know if this facility had any and then put my in a 10’x10’ unit with nothing more than a $8 lock for free as compensation. Afterwards he said that he “thinks” they have 10’x15’ units just none available but he wasn’t even sure because he apparently didn’t know how to use the computer system that tells him what they have. If I wanted a 10’x10’ unit I could have chosen a more convenient facility than that one. I chose that one because it was supposed to be the only one in town with 10’x15’ units. I do not like having to stack boxes so high. One, I’m short, 2 if they fall, my stuff is broken and it’s on my dime to replace it. As a disabled veteran on a fixed income I can’t afford to replace my things. When I turned in my 6’x12’ enclosed trailer he just said he would send me an email for the return and I have yet to receive said email.
martin m | First ImpressionsThe guy working the front desk was super helpful and very nice. A+ for him!
ANTHONY J | Overall ExperienceI had trouble with communication with the office they kept putting a lock on my storage without permission while I was in the process of moving out after I told them to leave it off and I had my own lock
Eboney C | Overall ExperienceWe like how much we like the service
THOMAS L | First ImpressionsTheft, theft, and the possibility of my belongings getti g stolen constantly. Management has done nothing to secure the large storage units off of San Pedro. In the few months we were storaing our belongings there, many of the units were broken into. When I approached management, got excuses about hir8ng private security, that never happened. Put up a fence for crying out loud. I will never store anything at Uhaul ever again. The truck rentals are flipping awesome, stick to that.
Sean H | Overall ExperienceThank you
ADELINE O | First ImpressionsBrenda and Joseph were very professional, effective, and helpful in processing my application, working with me through the duration of the storage, and after my stay. Great customer service. They deserve my highest accolades!
Bedemoore U | Overall ExperienceMy unit was broken into twice in a 3 week period. It is the least secure storage facility I have ever used and do not recommend it all.
SusanJo D | Overall ExperienceThe guys in the office are working hard for you guys! I recommend a pay raise when it’s time for their review. Extremely helpful and very patient and I appreciate them very much. I will recommend this place to anyone
Dwayne M | First ImpressionsNightmare. Don't go here. Get storage at a storage facility. Uhaul specializes in overpriced moving trucks and extorting people with excessive hidden fees. Worst experience ever!!
megan j | Overall Experiencei love this place over all a+
Timothy R | Overall ExperienceCourteous, efficient, and professional.
David B | Overall ExperienceThanks 😊
David T | Overall ExperienceToo hot inside the storage facility area and was disappointed that patrons had to use the stairs to reach the higher floors. Not ADA compliant.
MONIQUE W | Overall ExperienceThe staff was polite and courteous. We appreciate the time they took to help us with our storage needs.
Federico P | Overall Experienceonly leaving because I moved to another facility closer to my house
Mark T | Overall ExperienceEverything was fine except, they kept sending me Bills two weeks after I move my storage out.
TONY D | Overall Experiencein a span of four months, my rent went up twenty dollars...
marc h | Overall ExperienceNa
Kori V | First ImpressionsThe door was stuck around 8pm to the outside entranced I called the oncall manager he never called back and I asked he even call me back the next morning to let me know the door was fixed he never called back. I even sent an email. The people working at the front desk where nice. But the managers Customer service is terrible. Luckily after about 50 tries.
jonathon g | Overall ExperienceThe facility, had problems with the door, sometimes the key would not give access. The area needs a fence around it for safety and key accesses. While the floor is clear of Debris, a device to scrub the floors would be advised. Especially with COVID. I have discontinued my storage in Albuquerque only and getting notice need to pay?
Angel G | Overall ExperienceCentral facility at Albuquerque NM. No security gate, the facility floor and ground are in need of a cleaning. Security, there is no fence surrounding the property, this means the property is at risk. The staff , only have good thing to say, Courteous and professional. This is near a military installation, and making good money on storage; however, it is a disappointment (because of Maintenance and security), which there’s no excuse for ;because, making good money on government storage. My trailer attached had also not had not had a proper safety check and look as though had been repaired( however, door came undone at destination). I will be seeking another storage facility in ABQ, I don’t feel safe and because of COVID-19 Cleanliness is a needed priority. This will create an inconvenience to me and cost me money. Because of the facility condition had no choice, but to carry insurance. I feel when a service is involved there are expectations for safety and cleanliness. .
Angel G | First ImpressionsThey have carts to help you move your stuff
cassandra l | First ImpressionsThe staff were very helpful, nice and freindly. Very understanding . thanks alot....
cordena b | First ImpressionsI would definitely recommend this place. Employees were the best!
delma v | Overall ExperienceWould appreciate more instruction on how to use access code.
Jakeline L | Online Move InWas repeatedly harassed about this unit. Never moved in and had the unit transferred to a different location. Was still billed for 3 months and then a lein was placed on said empty unit. Overall poopy experience. Never will I deal with this shady excuse for a business!
RAYMOND W | Overall ExperienceThe Problem I had was not your people. It was the Homeless. Someone was trying to Steel the tow Dolly, I used to pull my car. Someone bent my lock to get the tow Dolly. I told your office to put a fence around it.
VIDAL M | First ImpressionsI was plz to say everything was safe Why my stuff were there I waito i was so happy never had to worry about my stuff They were friendly n respectfull Everytime I went in if I needed help they were there for that So I give em 💯% on everything Thank you guys have a wonderful Xmas And happy new year 🎆🎆🎆
cecilio r | Overall ExperienceOffice never had change (not coin). I'd often try to pay my storage rent with $100 and seeing my rent was $95 I wouldn't think $5 in return would be huge strain but I was always treated like I was a nuisance. Items for towing, moving, storage and renting storage units are available to purchase but regardless no change. I found syringes in the elevator while visiting my unit on more than one occasion. Also my rent was going to be increased which prompted me to look at other facilities. Come to find out that I was paying much more compared to other Uhaul locations and with the increase at this location I was able to rent a bigger unit at a different location with better amenities. Other than the only Lady that works in the office the rest of the staff were unpleasant, unhelpful, rude and lazy. Never moving from in front of the computer screen or doing anything to genuinely assist customers. I'd never recommend this facility.
adrian j | Overall ExperienceWill ALWAYS use Uhaul for my moving and storage needs!
Jessica M | Overall ExperienceUnit was extremely dirty, when I pointed it out to the clerk nothing was done about it. Good thing a broom was one of my items I was putting in storage.
Ruth G | Online Move InThe facility is almost always clean but recently (on July 22nd) I visited to pick up some belongings and the elevator had a sticky floor, there was garbage in the halls, and there were numerous visible cockroaches in the space. When I returned yesterday to move out, the conditions were again improved. But late July was a horror show!!
Sandra K | Overall ExperienceThe service I received was very satisfactory and I would recommend UHAUL. Thank you.
lois e | Overall ExperienceThanks for making this moving experience easy! Moving is always stressful enough.
Michael H | First ImpressionsI don't know I never used my storage and it was only 10 days and cannot get a partial refund since in ever used the storage I'm upset the manager still hasn't called me or emailed me to see if I can get some money? I paid a lot of money and ended up getting an apt faster than I thought I would so I know longer needed andbeen trying EVER SINCE the 5th of June and still no response
Annette G | Overall ExperienceI always come to this store for my moving and storage needs. The employees are friendly, helpful, and honest. I've never had an issue with anything at this store. I highly recommend these guys!
Juan G | First ImpressionsGreat location with great service; they always make everything easier than expected.
Phillip R | First ImpressionsThe customer service was excellent! After 2.5 days of driving from the east coast, Juan, who was in training, provided excellent service and was very patient with showing me how to get to my storage.
Tracie M | First ImpressionsMy experience has been good so far😊
LANTHIA L | Overall ExperienceI’ve used the Uhaul on central many times because the staff is friendly and helpful and the storage units are clean, convenient and easily accessible.
ELIZABETH S | Overall ExperienceThe woman who was working that day was very understanding and helpful with our storage move-in. Outstanding service.
Joel G | First ImpressionsThis U-Haul is always great and easy, both for rentals and storage.
David H | Overall ExperienceThis was the BEST service from Uhaul! We experienced difficulty at our original point--incorrect truck, poor service. So we were SO VERY HAPPY with the service we received from Central!! Thank you!!
Ruth T | First ImpressionsPrompt, the guys where on time waiting. Hard workers who had a 26' truck unloaded in about and hour. Highly recommend them. Great customer service.
Michael S | First ImpressionsThe staff at this facility was always professional and courteous. I would recommend them to anyone I know. We had to pick up a truck at another location and the service did not come close!
zora l | Overall ExperienceBig Joe H was amazing At ABQ UHAUL and he did everything to make it Right & helpful daughter returning to Albuquerque for college getting moved in and so he helped Make everything perfect At U haul!!!
Richard A | Overall ExperienceThank you so much!
Mara S | Overall Experiencegood
bruce j | Overall ExperiencePleasant experience all around. no complaints and cheaper then other storage places.
jason f | Overall ExperienceThank you
philip v | Overall Experiencegood polite service
bruce j | First ImpressionsVery courteous and kind
Venice G | First ImpressionsStaff and manager were very helpful
Deb I | Overall ExperienceSpace is too tight to store a sofa. Difficult to move from,storage unit around corners and into freight elevator.
tom m | Overall ExperienceThe fat guy with the beard was disrespectful and was not friendly or had any good customer service!!!! Wasn’t even welcoming And that why I toke money some where else!!!
Tyrone G | ReservationStaff is very helpful but tight corners and turns in storage space make it difficult to move items from freight elevator to unit.
tom m | ReservationThe men there were less than forthcoming with assistance.The one man, Joe, seemed as if I was troubling him when I asked for assistance with removing the lock on the back of the trailer & opening it.
johnson l | ReservationThanks you were amazing
alyssa r | Overall ExperienceMy card never worked in the RIGHT slot. Great big nasty guy didn't believe me and made me walk back and forth across the lot several times instead of just letting me swipe RIGHT inside store.
Amy H | Overall ExperienceI had wanted to get my truck at Central because I am familiar with their service, but UHaul had set me up with Pete's Auto. I wasted 2-3 hours trying to get a truck. Finally back to Central took 5 min
KATHERINE R | ReservationThe worker got my name wrong on record even when given an ID, she still could not input the name correctly. The key card access was also difficult to enter because there was a long delay to open.
brain c | Overall ExperienceThe unit was conveniently located. When I had difficulty with opening the door, a service person was prompt in helping me out.
nancy f | Overall ExperienceWe had alot of problems getting our u-haul but staff for u-haul is great
Alyssa H | ReservationStorage unit was adequate for my personal items. The staff wasn't friendly and didn't greet me or have much interaction beyond the transaction of making payments. The customer service was terrible.
michelle j | Overall ExperienceFriendly staff. Very helpful.
Denis M | Overall ExperienceVery professional, thank you!
William C | Overall ExperienceRidiculous how many times I had to call, leave messages, and go to the store to get my storage rental closed out! Removed my stuff on 6/2, yet the records say it was 6/15. Obnoxious & unprofessional.
ariella t | Overall Experience.
Elizabeth T | Overall Experience