Trip from Denver to Tempe without A/C. Contacted roadside assistance and gave them our stop in Albuquerque over night to have it check. No one ever came out. One occupant got sike from heat. Very disappointed.
JAMES TCustomer Reviews for U-Haul Moving & Storage at Chambers & I-70
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I paid with cash and got charged on my credit card. When I checked my bank account the next day, they also charged me on my card, which I provided when I did the reservation. I called them and Sarah was not listening to my explanation and making it seem that the transaction was not an error, I got transferred to her manager Carnen O., and she was ignoring my statement about the situation and asking me to bring my paper receipt in person, what about if you live out of town and you can go back to the store? Think before booking in here. I told Carmen that I was not going to go back, I told her that her register should have reflected on their cash balance my amount paid, and asked her to check their closing amount of cash received that day and she said no, come in person with your receipt. I replied that I was not going to go. Then she said then I cannot help you. I told Carmen to check their cameras recording that she will see me handing the money to Samiyah w., so Carmen replied back at me with “ I am not going to check the cameras. Finally I told her, then I am going to contact you higher manager, whiteout saying nothing I was put in hold for more than 5 minutes and a gentleman told me that they counted their money from yesterday and said that they didn’t close their register yestaday and that he just did it, and yes, the money was there. He told me to go in person and get the cash, I replied that I was not going in person and he said that was the only way for me to get the cash. The receipt I got when closing the payment shows that I paid by credit card, not cash, another mistake. I was glad that I asked for a printout of the receipt. They were not going to return the money changed from my card. I told him that Carmen was rude to me and Sarah and then Carmen was on the phone rudely yelling at me that she was not rude to me and that she didn’t say that she was not going to check the cameras, then I hang up. I reported to my bank for the dispute and added evidence to the dispute. If they record phone calls, they can hear how they treated me on the phone and the cameras as well. Irs up to you if you want to go through this process, bad service, bad customer service, and disrespectful. Positively, the vehicle I rented was new and clean. Genesis G.
GENESIS GGreat service and equipment. Had what I needed for my move. Assistant suggested to upgrade the size of my truck. If she hadn't I would not have had enough room to pack all my stuff in one trip.
DANIEL JVery friendly, asked how the equipment performed and was willing to listen as I explained.
Neil TThey were extremely helpful with everything that I needed.
Krista B | Overall ExperienceVery secure, clean, close to I-70. Staff were very professional, polite, and helpful. Andrea was great!
Piper H | First ImpressionsOver fuckin priced fuck y’all
EDGAR TI think the truck needs new shocks everything else was lovely
KERK PNo equipment placed in my vehicle with a phone pickup, caused a 2 hr delay and $60 from Home Depot to fix Was told “it’s not a big deal” by a member of the team there as if this is normal
Luke FEverything was exactly what I expected. Thank you! I’ve used UHaul multiple times. I truly appreciate the CONSISTENT & streamlined experience. Equipment was Well maintained & useful information regarding equipment was provided. Solid solid experience.
HECTOR ALove the new ramp trailers!
JOHN WThank you for great service
Alejandro CJust keep up the great job Thanks. Coy and Pearl
COY D | First ImpressionsThe line to wait in to get the reserved rental was 30 minutes long. Once I got to the counter, I was advised that the trailer I reserved a week in advance had been overbooked and was not available. The only one available was smaller and made our day more difficult. I returned the trailer the same day, before closing, and was assisted by a U-Haul employee. The next day, I got a call asking if I was going to be returning the trailer. When I told them I had returned it yesterday, they said, "oh, yeah, I see it out there, sorry."
CHRISTOPHER PI was supposed to pick up my reservation at 9am, which is when I got to this location. Self check-in wasn’t working so I had to go in, and then proceeded to take 45 minutes to get my rental that I had reserved a week prior. They ended up having to manually rent to me and canceled my reservation because their system was being so slow. I had reserved a one way rental, and they booked me for an in-town, so after a full day of moving, when I got to the return location we had both confirmed, I was unable to return it. I had to spend the next hour on the phone w support and the pick up location to cancel my trip and re-dispatch me to the drop off location when I had specifically asked at the pick up location “Can I still use self return” and confirmed that it would be a different location.. So on my moving day I spent over two hours trying to sort the mess of U-haul. Luckily I was provided a discount but dang. Would not recommend to a friend.
EMILY SThis was the worst experience I have ever had! I was told I could receive a piece of equipment, but turns our it was only in Salida, CO. After my frustration subsided, I agreed to drive the 2 1/2 hours in the opposite direction of my trip to pick up the equipment. Two days before my reservation, I was called and informed this was never an option for me. This information was given to me by a manager named Taylor and a rep by the name of Mohammed. Everything about this reservation was wrong! I was highly disappointed in the entire process! The accountability for none of this was taken. It was simply said that I could not be accommodated. I will go with Budget or Penske for my next move!
LOUKISHA MThank you
Daniel M | Overall ExperienceThe check in lady was extremely nice.
DUSTIN SGreat staff and help with the equipment checking out and checking back in
CRAIG CGreat customer service.
JEROME GAwesome staff and location. Close to home
BRIAN DSome sand and dirt inside on front floor of trailer at corner. Not bad enough to be a major issue. Washed & returned equipment cleaner than I received it.
RONALD GNothing. This was by far the best experience I have ever had. You have some of the nicest and kindest people working for you. 1000% happy with everything.
Timothy DFriendly staff Equipment was ready and in great shape. Fast service both at pick up and drop off Would recommend and will use again.
BRIAN DSignage could be more informative. Perhaps park a few trucks in the return line and drive in and see what is visible.
ALAN MExcellent service
JIM LThere is not enough people working there. You walk in and stand at the counter for a half hour before any employee comes in.
MICHAEL D🫶🏽
JAMIE C | First ImpressionsThanks for having great customer service
VICTORIA S | First ImpressionsWheel fell off, only got reimbursed for one day out of the 3 I had it. Need to maintain equipment better to avoid serious injury or accidents.
RILEY CGood customer service
WAYNE L | First ImpressionsGreat customer service. Quick in and out, picking up the truck.
MICHAEL DEverything was great and easy, the lady at the register took the time to help me find the cheapest option for renting equipment and it was a huge help.
Coleen OThe manager at this location was very helpful and kind
CHRISTOPHER MThe manager Andrea was very professional and helpful
MARIO CFast and friendly
Michael STook awhile to get checked in to get something but it usually is there since I have used this place many times but as far as getting the trailer and returning it the staff was awesome! Great job!!
ANTHONY AJaQuane and Tiarra were both extremely helpful and understanding in assisting me with what I needed to do while also efficiently assisting other customers as well. Very appreciative of them for making a stressful day much less so.
MICHAEL M | Overall ExperienceMi gusto su atención estoy alegre de y gustoso para guardar mi cosas en el storach
Diosdado H | First ImpressionsNothing to improve. The yard staff on 3/30 was very helpful and efficient in getting me in and out.
MICHAEL MSarah was fantastic and provided top quality customer service.
EDGARDO AExcellent customer service!
Robert TWe tried to check out from our device but the service from the app is so bad. We thought it was the signal and waited for an hour to try to log in but it still wasn’t successful. So they charged us $20 for not checking out.
ANTHONY RMaybe a more attentive checkout. I had to find help.
Mark BTrailer was dirty, I had to hook it up myself, no one on the morning shift was doing their job. They did unhook it on return in the late afternoon.
JOHN BService was great
MICHAEL KWould not recommend this location, reserved a pick up truck and it was the only one there and apparently someone had went on lunch and took the keys. So i had to wait until they got back to finally get the keys
ASHNER BMs. Andrea was very professional and helpful
BRITTANY W | First ImpressionsI swear me driving this truck got me and my whole family sick, I am convinced that you’re not sanitizing anything even a steering wheel
JOSIAH PTruck was very dirty, had trash in the back of seats. It only had a quarter tank of gas and we almost got stuck on the road because of this. This location has gone downhill a lot in the last year.
Fabricio GWhen I went to the office to check out, only one person was on duty. This was not a good look since it was a Saturday and extremely busy. It was not the first time this has happened and I had to wait about a half hour to be waited on which stopped me from giving them an excellent rating.
Sherlyn T | Overall ExperienceThe only thing i can think to improve would be more parking. But people can get over it.
Tyler BTerrible customer service and poor attention to in store customer presence.
CESAR ROne person doing everything waiting for to long to talk to customer and when drop off time the same issue happened waiting to long to get customer service.
geremew HProvide step by step process instructions for first time customers
Daniel MThe guys out front with professionals the guy at the desk was very unprofessional and rude to several customers before me and myself said he would get to us shortly and that was not shortly. It was about 6:30 on two was on shift I think his name was potentially DuPont Dumont cuz he had left me a message from that location earlier I'm not sure if it's the same person I don't want to get anybody in trouble for his rudeness
Dennis SThe staff is always helpful, trucks are always available, probably the best ran U-Haul in metro!
NICOLE D | First ImpressionsCustomer service was awesome and they notified me about everything kept me in touch I would highly recommend and I would definitely come back again
JORGE AThey were very responsive when I pulled up and very friendly as well!
Claire FI went in and booked my reservation rather than doing it online. Everything was seamless and moved quickly. I came in the following day and was out the door quickly.
RICHARD PNo improvements necessary and thank you to Tiarra! She was extremely helpful!
IAN WSaturday mornings this location is really busy and could use more counter staff.
Richard AI believe we were overcharged, but it wasn’t worth the fight. Very tired after a long moving day.
Bryce MI rented in the pas and last time always charge me extra.
ANGEL SI booked a trailer and storage unit months in advance. One week before my more my trailer pickup and drop off was changed. The day before my storage unit location was changed. I arrived after a 15 hour drive to be told my unit was given away.
Jamie MThe staff were not friendly and they were very slow. Only one person was helping customers and there was a line of people waiting. The employee was not in any hurry and had no respect for our time. The truck was dirty when we got in it and other employees working made no eye contact with customers seeming to not want to be bothered by us. Very crappy customer service.
Fabricio GSuggest to customer, first go shop. Not pick up in other place than not be the shop
Marvin LI worked with Michael and from my experience with him I believe he may be new because he kept having to ask for help from his coworker. Beforehand I called and made a reservation giving all my information, the time frame, mileage I needed and size truck. Not sure why but he had to ask me all over again, I was on a time crunch for a pick up so it wasted time going over it again. Michael didn’t explain the documents well, just pointed and highlighted and even though he knew I would return it after hours he didn’t explain how it works to drop it back off (figured that out on my own). I rented some furniture blankets and when we got outside he told me the truck is by the highway, handed me the keys and said to meet back at the garage door. From my past experiences they always pull up the truck and inspect it with me or at least offer that service. He didn’t tell me how to identify which truck it was so I had to figure it out on my own wasting more time (big parking lot and almost slipped on ice) and when I pulled the truck back to the garage like he asked he had already closed the garage door and left the furniture blankets on the ground. It just seemed like Michael didn’t care at all for customer service and wanted me out of there. Given that Michael seemed new I believe he needs to be coached on how to provide at least decent customer service and how to properly do his role.
DANIEL MGreat customer service
VALERIE WI would suggest that when a customer has a reservation for a vehicle, That The customer waiting for a vehicle should not have to wait. Because he or she is most likely dealing with time sensitive issues with his or her move. In other words, please don't make customers wait for forty five minutes!!
christopher cEfficient and happy experience
ROBERT GMake sure the rear two tires of the truck dont need to be replaced as soon as I put on the trailer The staff was great, the equipment was clean, but the fact that the truck had two flats as soon as I put on the trailer and then the trailer got two flats on the road is unacceptable
CASEY WNeed more staffing to check out/in trailers
ZACHARY HFantastic service
JOHN BDoing great. You were there when I needed you.
ASSEFA WDear U-Haul Customer Service, I am writing to express my regarding the terrible customer service I experienced when returning a truck at your location. When I arrived at the designated return area, I waited for nearly an hour with no staff coming out to assist me. After waiting for such an extended period, I decided to go inside the building, only to find two employees sitting and using their phones. When I expressed my concern about waiting so long without assistance, one of the employees claimed that he had signaled for me to move the truck forward, but I failed to see his signal. He then decided not to assist me with the return process because of this misunderstanding. This response was shocking and deeply disappointing. I had parked my truck in the designated area marked with a sign instructing customers to “Stop and Wait Here.” While I was waiting, this employee was inside the building, so there was no way I could have seen his signal. Instead of coming out to the designated area to inform me directly, he chose to stay inside and leave me waiting. This behavior reflects a complete lack of professionalism and disregard for customer service. I believe it is U-Haul’s responsibility to ensure that employees are trained to assist customers promptly and effectively. If a customer does not understand or see an employee’s signal, it is the employee’s duty to communicate clearly and ensure the issue is resolved, rather than abandoning the customer. I request that U-Haul review this incident and provide a satisfactory resolution. I trust that you will take appropriate steps to improve the service at this location and ensure such behavior does not happen again. Thank you for your attention to this matter. I look forward to hearing from you soon. Sincerely, Minh Nguyen Email: minhng291@yahoo.com
MINH NYou sent me an email letting me know I had 30 days to get my money to you for my storage unit. Then you sold all my belongings before that 30 days was up. Check your records. The law says 90 day before you can sell my property. YOU DID NOT GIVE ME THE FULL 90 DAYS!! Now all of my property is gone!!!
Ronald N | Overall ExperienceHORRIBLE
Kedrick S | Overall ExperienceEvery branch I has at between Lakewood, Englewood, and Aurora Colorado. Had great customer service. Everyone was friend and helpful.
DEBORAH W | First ImpressionsThe whole staff were very pleasant...
PANON W | Overall ExperienceThere was a problem with my bill and the clerks called for me and informed the person of nothing that I pointed out to them. Then the person I was supposed to get a call from never called. Them when I went to close my storage unit out there was no clerks around I was about to call while in the lobby. She had a bad attitude when she finally came in and I informed her I never got a call then she turned it around and said I talked to the wrong people but I talked to her. Unprofessional and the elevator I thought was going to break down there was no inside left part of the door. Glad I’m gone.
JENNIFER L | Overall ExperienceStaff person was robotic - very flat affect - doing just the minimum to get the job done.
FRANK P | First ImpressionsBest uhal ever will definitely suggest if you ever need a secured and temporary controlled play for your goods
YASMINA T | Overall ExperienceWe have had our personal goods stored at this facility for the last 7 years and during that time we haven't had any issues with our items. We would recommend this facility to anyone who wanted a secure and climate controlled location to store their personal goods.
Michelle T | Overall ExperienceBrahita the store manager has been extremely helpful and kind to me. And she was always courteous. Also the in store personnel was very kind. Barnaby helped me close out my storage on October 6th. and I appreciate the kindness that he showed me. Yes I would recommend this Uhaul facility to others
DIANNE J | Overall ExperienceThe young men and young lady where a big help for me choosing the right storage.
Lawrence S | Overall ExperienceStaff is on point......thank you
Denita T | First ImpressionsWas a good place to store our stuff but was expensive and then after storing for 4 years at the place got no discount on truck rental. Very disappointed. Won’t use U-Haul again.
Tye P | Overall Experience$12,000 worth of tools stolen from climbing over the walls. Why was the security to entering the building disabled? why is there only 2 cameras on the whole freakin floor?
BENJAMIN D | Overall ExperienceGreat customer service, everyone was friendly and knowledgeable.
Daniel T | Overall Experiencei did not like the zip tie on the door. i did not have scissors with me and did not know i would need them. luckily i was able to muscle it off, but then the alarm went off and gave me a headache. also, the free lock was nice but again, really hard to open without a cutting tool with me.
Zoe G | Online Move InThis was the worst experience I had with u haul ever. I thought it was going to be smooth. I was lied to over and over by staff stating they fixed something. I went to 5 different locations to rent and return my equipment. U haul sent me all over the world. Also I didn’t get the size equipment I rented and I had to throw away items.
TIFFANY B | First ImpressionsGreat customer service
susana M | First ImpressionsExcellent customer service, everyone was knowledgeable, friendly and helpful.
Daniel T | Online Move InI don't like the fact that uhal goes up on charges for storage. Rates went up twice on me without any notice.
MADRACE E | Overall ExperienceNo communication.
Shundria B | Overall ExperienceIn the future when I need to purchase a storage it will be you guys .
Sherril C | Overall ExperienceExcelente
Alejandra R | Overall ExperienceThe light did not work inside my outside unit which made it hard to see once the sun went down.
RASHAD B | Overall ExperienceAndrea D. (Facility Manager) is a hidden gem (diamond). She has the most caring and sympathetic spirit for her customers than anyone I have ever encountered at U-Haul. Andrea and her staff under her guidance went above and beyond to assist me with my move-out and truck rental, I am disabled with severe neck and back spasms due to injury, Andrea offered to personally help me with moving out of my unit. Over several days, I was fortunate enough to observe her interaction with numerous customers, she interacted and personally assisted them equal to my experience. Words cannot truly express the character, concern, empathy, and genuine attitude and attention she gives to ALL of her customers. Although she has a great team, She is Clearly the Alpha. SHE IS A GOD-SEND, U/Haul did an amazing job in hiring her, and should do everything in your power to keep her,
VELMA G | Overall ExperienceI had to wait over an hour to make a payment for my storage. There were 3 or more employees. One person do reservations and the two other were acting like the were working. One employees was on a personal call. I heard her talking to her man. It wasn't work related. I asked for someone to help. There were customers walking out. There were 5 to 6 customers in line after a left. No one apologized.
Catherine W | First ImpressionsBeautiful Staff
DEBORAH R | Overall ExperienceThis location seems to be really understaffed. I understand that’s not the employees’ fault, and they’re doing the best they can, but it’s beyond frustrating as a customer. Lines were long each time I was in the store and they moved very slowly. When I checked in to my storage unit, the person helping me didn’t explain the access card system to disarm the alarm. As a result I accidentally set it off, my card kept showing error messages, and I had to wait in line for half an hour to fix the problem.
Morgan B | First ImpressionsThe app is what made the experience difficult I could barely rent the storage because all the hiccups online for the service for it
Stephanie J | Online Move InManager Prince had excellent customer service skills. He along with other associates made my total 3 1/2 - 4 year stay storage and truck rental a very pleasant experience.
Antalitah C | Overall ExperienceThe location didn’t have a 10x10x11 so they gave me 2 small ones side by side . Storage is suppose to be 1 month free but they charged me . I had to speak with a supervisor twice for it to be corrected . They kept charging my card . Idk , not a good experience for me . Same with the movers !
Khiyana P | Overall ExperienceI always appreciate helpful knowledge, even when I forget to ask questions.
Rhonda S | Overall ExperienceI rated it. Excellent customer service was great. They explained a lot to me. Everything was all right.
Bobby N | First ImpressionsAndrea was professional and friendly she made me feel comfortable and understood the whole process very easy. Next time I'll ask for her again for sure!
ALEJANDRO C | First ImpressionsI'll surely rent Uhaul again in the future and recommend to families and friends.
DORIS D | Overall ExperienceIt was a nice place to do busiiness.
Antalitah C | Overall ExperienceI was burglarized on the property.!
LASHONTAY W | Overall ExperienceTodo bien buen servicio
ignacio R | First ImpressionsLorenzo is a pleasure, very helpful and nice.
Zoe K | Overall ExperienceThank you so much for all the help with the trailer and truck.
Michael P | Overall ExperienceThe service was top notch and I was very pleased with the service
ROBIN D | First ImpressionsInstructions to return car rental was confusing and also check out instruction was not clearly explained. Had to get repeat clarification because everything was not explained up front.
Jimmie M | Overall ExperienceEverything I needed, this storage facility was able to accommodate and deliver
joshuah B | Overall ExperienceManagement & personnel has major concerns? I have written to corporate twice about this issue but since no action has been taken! I decided to move out! Thanks again for allowing me to utilize your space!
Jesse T | Overall ExperienceThey are always friendly and helpful.
JENNIFER V | Overall ExperienceOne of your employee who drives a purple truck, tail gated me all the way to the u haul storage one day. I almost was going to curse her out in front of all the employees. But god don’t like that. But the next time she does it to the wrong person they might hurt her at her job, or damage her vehicles. Other than that excellent place. And I promise you I’m not lying. She was probably late to work or something
MICHAEL P | Overall ExperienceLorenzo and his staff are awesome.Very understanding and I thank them for everything with the stress of moving and trying to get settled.I would definitely recommend them for all you moving needs from storages to truck rentals.
Delicia P | Overall ExperienceI have had this storage since 2017 and I don’t like the fact that you kept going up on the price every six months to a year and when I moved out I left a chair that was in good condition and was threatened to be charged for leaving trash AFTER I was packed up and had no where to put the chair. The customer service wasn’t the worst but it wasn’t the best. I would not recommend Uhaul to anyone because it is way more expensive than all of the new storage places popping up and they are not changing prices after a year.
Lorena L | Overall ExperienceYou are thieves
Mary A | Overall ExperienceThank you so much, Great job guys!!!!
Galina V | Overall ExperienceExtremely pleased with my experience and the young woman who helped me. She made what is normally a stressful time in live very easy. Your location is very convenient and I will keep you on my list of favourites for future needs.
Lori P | Overall ExperienceI really appreciated the courtesy that I got when coming in to pay my bill from the agents on staff.
Marlin S | Overall ExperienceVery professional! Thank you very much!
sergio l | Online Move InGood place
Elias A | Overall ExperienceI am extremely impressed with the young woman who helped me with my storage unit. She calmed my moving anxiety was very informative, friendly, polite and professional.
Lori P | First ImpressionsThank you to each and everyone of you guys that work or have worked at this Uhaul location… Every employee that I had any interaction with was at all times helpful…. No matter my issue and thru the years of renting here, there were MANY!! I was almost sad to be packing out of there and making my final trip to Texas with the last of my belongings… Again I appreciate everyone there… you guys made my life easier by just being so cool, respectful and understanding!!!
Lana S | Overall ExperienceThe inside of the unit was a bit hard to see in if it was dark out but other than that we had a great experience.
Casey S | Overall ExperienceCharged for a full month rent for 5 days of storage.
Damian A | Overall ExperienceI heard nothing but bad things about I haul. But I needed immediate assistance and U-haul provided me all the resources needed for a successful move. I also was grateful for the discounts🥰
CORBY H | Overall ExperienceThe Manager Lorenzo Escalante and his Team Members were always ready to serve all my needs. Keep up the GREAT work!
D'Queen A | Overall ExperienceVery clean and safe, I had this storage unit for over 5 years with no issues thank you
GLORIA N | Overall ExperienceThe customer carts topped the experience off
Donniece N | First ImpressionsOriginally very affordable. However, the rise in rent over the last 18 months was reason for moving out.
Robert C | Overall ExperienceThere has never been a better team of individuals to work with! I'm grateful for this team and all of their support through one of the hardest times in my life!
Stephanie S | Overall ExperienceThey were very helpful in my time of need. I truly appreciate all of them.
Letina F | First ImpressionsEverything and everyone from reservation to drop off point and storage was excellent.
Ellisa H | Overall ExperienceIn and out no hold ups.
CHAD M | First ImpressionsEmployees were very rude and unwilling to help with questions asked, and used profanity towards myself and my nephew to embarrass us in front of other customers. I would give my stuff away for free before I would ever use the U-Haul at this location ever again. Very poorly run, and uncoroportive
GEORGE E | Overall ExperienceLorenzo is a major asset to your entity. Always transparent about rules and regulations and never once disrespectful, Even when I witnessed a hostile customer Lorenzo defused the situation and everybody walked away with a smile. Between Brijida and Lorenzo U-haul should be honored to have them two on the team. They both went above and beyond standard measure. Something you don't see to often ever since the pandemic. Thanks Max
MAX L | Overall ExperienceOn the outside of the storage it is well lit but on the inside of the storage you have to have a flashlight to find your things and it's pretty dark in there. There's no plugs overall. Everything else was fine
Barbara S | Overall ExperienceSaul was amazing! Helped so much and took his time! Thank you
Yasmine E | Overall ExperienceGreat customer service and friendly employees😊
Andre S | Overall ExperienceIt is like hitting the easy button! Easy to load the storage ubit from the truck. Staff were kind and helpful!
Merrie N | Overall ExperienceI had a great experience and the young lady who helped me was very patient and helpful! Thanks again.
virginia v | First ImpressionsEveryone was very helpful and friendly!
Robert G | Overall ExperienceFriendly helpful but otherwise kinda confusing
Jaden R | Overall ExperienceSome of the instructions about how to access the building were not so clear. Maybe have someone walk new people over to show them how to gain access. The guy at the front kept asking us if we were "checked in" after our key card wouldn't work. But he never explained what that actually meant. We had no idea we had to scan the card on the right side of the building then scan on the left to open the doors. Kinda frustrating.
Rebekah S | Overall ExperienceLazy kids that play to much I'm world where it's not time for that Goofball lane
Danny D | Overall ExperienceAccess code provided did not work. Drove across the country for a move and we were locked out of the building. Another group arrived and had the same issue. After hours number for manager is disconnected. Site is littered with trash and sketchy people wandering around the building. Trying to speak with local store on the phone is nearly impossible. I'm told that when they are too busy, calls are forwarded to central line. When I call the cell number that is listed for manager, it is disconnected. When I ask for an email for local store, I am told that it is not possible to provide one. When I ask for a return phone call, I do not receive one. When I go to uhaul.com chat, no one responds on the other end. Any suggestions on how to speak with local location on the phone?
Casey C | Online Move InChecked in online and got access code to the building as well as a locker number, but once we arrived after traveling across the country, after office hours on Sunday evening, the access code DID NOT work. So we then paid for a second locker online and checked in online again, and again we received a locker # and an access code to the building - and that one again DID NOT work! We called U haul customer service and after 40 mins on hold, they could not help us, we tried reaching the facility manager as his number was listed as an emergency number “reach out after hours for emergency” and his number was disconnected. We got into a building because other customers let us in, as we were standing there at 7pm with a trailer full of stuff to store. We accessed our lockers we paid for, alarm went off every single time we opened it, but nobody showed up to check in on it (not even once)! Some other people showed up with access code too and it did not work for them either.. If you can’t provide storage services, then don’t do it and stick to hauling.. we are moving out within the next few weeks and taking our business and money elsewhere. Thank you!
Edita V | Online Move InFrom the initial point of contact with this location and it’s technical errors of payments not being set up correctly. To be treated like crap just to throw away two items. At the end of the rental i was accused that I could be shutting out another person rental. It that were to happen. They would of have to have access to the building, access to the lock, then storage container was verified by employee. If all of these steps were done then how could o close out another person unit? Given the fact the system showed I’ve been to two other U-Haul locations that day. One including the rental truck used.
Sheé H | Overall ExperienceThank you for everything the only thing I moved for is my income as Senor $250.00 became to be to much I lost my job .but thank you any way for your kindness GOD ESS YOU ALL PASTOR MYRA PENNSMITH
Myra P | Overall ExperienceLorenzo una gran persona. Excelente servicio su atención muy buena.
ABEL D | First ImpressionsN/A
max M | First ImpressionsStaff was very rude iam very disappointed that they where that rude all the afternoon staff on 9/10/2022 pm shift horrible experience
Heidi H | Online Move InCustomer service and facility were great at both locations. My problem was the truck I drove from Bryan Texas to Denver Colorado was the raggedy truck I’ve ever drove I called about the trailer tire , I even called about the check engine light being on and it was leaking fluid but they told me to drive it anyways. It kinda hurt but me and my family made it safely and was greeted with a smile.
LEEATRICE T | First ImpressionsI am in a tragic situation the staff may not be perfect but they try and care and address issues thank you for working g with me
LANIECE D | Overall ExperienceGreat service all the way around;!
Stephanie S | First ImpressionsThe young black guy really needs to learn customer service and etiquette very rude doesn't want to address the customers when you walk in the store.
Jasmine L | First ImpressionsReaching the office via phone was not possible ffor 2 business days, and no message option was allowed despite the recording stating there was. Unit Doors are flimsy and pricing is a llittle on the high side. I bought a code lock, but was still charged for a key lock that I never received.
JAMES D | Overall ExperienceFantastic customer service
Gillian C | First ImpressionsVery friendly staff, would do buisness again.
EDWARD B | First ImpressionsI came on some really hard times and the staff at this facility helped and guided me and my family work out a solution to my moving dilemma.
NATHANIEL R | Overall ExperienceGreat service
Tyrone C | First ImpressionsThank you so much
Passion H | Overall ExperienceHow one trailer rental could go so bad I don't want to talk about it
james c | First ImpressionsUHAUL Chambers Road had been very responsive, helpful, professional, and courteous. Woyld always recommend UHAUL Chambers Road. Riaf
Suzette D | First ImpressionsWHY DO I HAVE TO ANSWER ALL THE QUESTIONS? i don't have an answer for all your questions. I only answered all of them so I could finish with this ridiculousness. The only reason I'm getting this request now is because I finally added this storage unit to my online account. I've had this particular unit for over 9 months (I didn't just "move in") and have a unit in Gilbert AZ also. I don't understand why companies are sooooo..... concerned about their customer service after services are rendered. The customer service starts at the door. I've been using U-Haul for DECADES, literally; both storage units and trucks. Why are you so interested in my opinion now? you haven't been for the last 26 years.
Rebecca B | First ImpressionsAndrea was amazing to work with. Compassionate, and professional. More employees needed with her strengths.
Leah P | Overall ExperienceVery easy to get started, the person assisting me was very helpful and nice.
Jermoil A | First ImpressionsWhen I called to make the reservation I was told if it was not local my first month would be free. When I arrive I was charged. When I asked the manager to review the tape of the call he wouldn’t and he charged me. The prerecorded message says something to the fact “this call the be monitored and recorded to keep us honest”. That’s a lie. Andrea has great great customer service and she’s the only reason I’ve continued to use this place
LATOYA M | First ImpressionsThe evening staff was very very rude to me, I was given 24 hours to move my things out, every time I left to move my things to another storage the would put a lock on it,causing me to take time away to go find someone to take it off, they told me that I couldn't keep my things inside, that everything had to be out of the building and on the dock, I will not reccomend them to anyone
FELECIA R | Overall ExperienceN/A
Brion J | Overall ExperienceRob, Monse and Saul were all excellent in helping me with my needs... Outstanding and Satisfing Serve that I received...
JOSE L | First ImpressionsVery helpful staff. Convenient to my location.
ROGER C | Overall ExperienceI would definitely rent here again. I always felt super secure and didn’t have to worry a out my belongings. Appreciated the well maintained facility.
Heather B | Overall ExperienceI thank you for working with me ,
Myra P | First ImpressionsEveryone there was wonderful. The prior manager Mr Hernandez was great. The manager on board now Mr. Lorenzo love him to death. I would come back and rent from him any time. Thank you for your services and dealing with me all these years.
DEBBIE G | Overall ExperienceVery knowledgeable staff
Nancy S | Overall ExperiencePretty solid! Nice people
Matthew S | Overall ExperienceThe spaces were smaller than I thought they would be the 10 x10 was shown as a two to three-bedroom apartment which I definitely don't think it is so I felt kind of ripped off by the prices and what you actually got. We were told right Away about waiting and we were informed we couldn't wait in our unit where it was much cooler they told us we couldn't be on property waiting for our house hold goods that said they would kick us out that we had to be moving we said we are and the gentleman said we couldn't do it there idk whats going on at this location but they seemed to think we wanted to like be homeless in a storage unit ok whatever just saying rudeness and assumption are the mother of law suits ....
Martin V | First ImpressionsVery smooth process from setting up space to unloading in facility.
James W | First ImpressionsThe assistant manager Alberto(?) was amazing...the only issue is I paid for a lock and you did not have any? Not a big deal...I get you run out of things...but locks? At a storage facility? That requires that particular type? So had to waste time going to Home depot and spending more....but other than that small issue everything was awesome....great run business!! Sam Defabbo
Sam D | First ImpressionsThe facility was clean and the staff was extremely accommodating. Thank you guys!
RENEE P | Overall ExperienceHonorable Service honorable employees
SHELDON W | Overall ExperienceVery clean facility.
Christopher K | First Impressions.
Laurie R | First ImpressionsExcellent customer service and staff. Very helpful and made everything easy.
Chad S | Overall ExperienceIt felt good to walk in the storage and smell nothing but clean and freshness, every time.
Suzette D | Overall ExperienceThe majority of the staff was Amazing, but there was one young lady that needs training on how to be a customer service rep. She is very much lacking in this department.
LEE U | Overall ExperienceThis staff had to fix the mistakes from another location
SHEILA H | First ImpressionsGreat facility and staff.
Ed S | Overall ExperienceThe technicians were extremely courteous. They looked out for our needs given the fact we had to drive cross-country. We were also apprised of a another load coming our way which would knock off at least $600 off of our bill. U-Haul is very inclined to customer needs.
JONI A | First ImpressionsThere were some occasions during the 3 years that I rented my unit when I needed extra time to make the payment and the customer service staff always accommodated me. I am so grateful for their understanding!
Alejandro M | Overall ExperienceI was not able to use the online checkout because of the placement of the number on the unit. The front office staff were very helpful.
Kirstin S | Overall ExperienceThe company policy to charge tenants for a full month of service even if the tenant is not staying for the full month is nothing less then legal theft from people who in most cases are already struggling. You can best believe I will not be using your services again and will definitely tell anyone who ask about my experience.
SHANE R | Overall ExperienceThe Staff Was Wonderful,I will always recommend people and will use them again
cheryl l | Overall ExperienceStarted out awesome, the man helping me was super helpful. Then about halfway through unloading the uhaul trailer we were getting pushed to finish up faster to get the trailer to another person. I still had over 2 days on the rental and it was not supposed to be handed in that day. They did not give us a choice to keep it for another load for the following day and gave the trailer I rented away before my time was up.
Madilyn S | First ImpressionsGood service
Toni O | First ImpressionsThank you
sonya j | First ImpressionsU-Haul staff are very helpful and kind. I always have a good experience!
Kirstin S | First ImpressionsVery helpful and thorough staff.
Jason F | First ImpressionsI'm very impressed with the upkeep of my unit and the Manager at the loaction. Thank you...
Jamie R | Overall ExperienceEverything is good except I have no receipt for: FEBRUARY 15 2021 - amount= $161.87 - I need that receipt
CRAIG F | Overall ExperienceThis Chambers road location is TOP NOTCH!!! Clean, helpful staff, easy to use facility, great location. I will be recommending this location to everyone I know in the area. Thank you for making an important part of my move seamless! Other locations should use this facility as an example of how to run a U-haul.
Jeffrey T | Online Move InThis chamber rd. Location has the BEST staff and service. I've been to over a dozen locations across the country and this one is y far the best set-up and service. The storage facility is so clean and secure.
Jeff T | First ImpressionsThe storage facility at this location was very well in every aspect. I will recommend location to any one I know who might be looking for storage. Thank you for keeping my personal l belongs safe and for the the staff who always treated me with respect sincerely Sandra Manlove
Sandra M | Overall ExperienceYou have an employee that does NOT wear a mask when the signs at your counter states masks are mandatory, doesn’t seem right. Grounds for termination I believe. You should post signs at the loading dock, for trucks ONLY. This past Saturday and Sunday there were cars parked in the loading dock area, and NOT using the side parking spots. Thank You for providing a secure and climate controlled environment.
DALE P | Overall ExperienceThe facilities were good but I was a week late with a payment and you sort of freaked out sending emails and snail mails.
GARRY T | Overall ExperiencePrice was little too high. Found another place that saved me $60 a month
Robert T | Overall ExperienceRate increases were constant, An offer of a flat rate was stated several years ago when I first moved into the facility, however my rental fees kept increasing, and I was informed the flat rate fee would not be applied, this wasn't a good experience
DENISE L | Overall ExperienceVery professional staff and the facility is secure. Our needs were always met.
NATHANIEL F | Overall ExperienceGreat place the rest room nicely cleaned, the whole storage area was very clean and safe. The staff was very friendly and helpful. Thank you I-70 u haul u Rock 🎸.
Calvin C | Overall ExperienceI was charged late fees despite using autopay. The security card and code for disabling the alarm when accessing my unit never worked
MICHAEL D | Overall ExperienceWe got into a bind first day at the uhaul 40th and chambers.The uhaul storage had a power outage due to thunder storm.our storage unit was on the second floor which we needed to use a elevator.we needed to be driving to kansas that day.so with there phones they changed storage units for level one and we were able to offload the truck.what was turning into a nitemare turned out awsome.ive worked in the customer service industry for a major airline for 30 years.ive seen simalar.But this tops them all.This crew were curtious,helpful and very understanding. Thankyou so much for the great service Ken & Kay Labau
KENNETH L | Overall ExperienceI do think prices are a little high.
Angelo C | First ImpressionsPrince was super helpful, patient, kind which helped a difficult moving day.
Shalanda J | First Impressionsa great place to leave your stuff and feel safe doing it
Bridget B | Overall ExperienceAlways clean! The staff were always helpful when i needed anything.
Katherine L | Overall ExperienceEveryone who helped me, from the assistant manager to lorenzo, were all extremely knowledgeable and helpful, and made the experience stress free for me. Thanks all!
Duncan M | Overall ExperienceUhauls email had me at a location in aurora. Got to the location. And employee tells us the trailer is 8.3 miles away at another uhaul. No email. No call. No text. Thanks uhaul
CRYSTAL L | Overall ExperienceVery bad experience. The staff lies and they are not consistent. You can reach out to me for further details. It was a horrible service and experience.
Godwin N | Overall ExperienceThe staff was very helpful whether in person or on the phone.
Sharon C | Overall ExperiencePrice goes up at corporate, no loyalty to long term customer
DYLAN B | Overall ExperienceI had "A LOT" of last minute needs and they met them all with no problem. I hope this runs as smooth next time as well. THANK U!!
Tanza A | First ImpressionsI have used your facility for about 2 years I only had two issues . 1 May key card wouldn't work. computer problems. 2.After renting for year new management came and made me buy another u-haul lock
angela l | Overall ExperienceEasy and fast.
candice s | First ImpressionsThey’re super helpful!
Mele L | Overall ExperienceI had a great experience at this u- haul location . Always a friendly and ready to help service . Thank you !
Evelia P | Overall ExperienceOnly because Robert Estrada was there to help with the end process.. He is a very hard worker ..I saw him help other over and above what was recommended.Valuable Team player.He Deserves highest raise
Keawona S | Overall ExperienceIt was great
Torrese G | Overall ExperienceThis facility exceeded all needs and expectations
Kevin C | Overall ExperienceCustomer service is excellent, I did a one-way rental, both offices were amazing! I even had one flat tire on my trailer & Road Side was beyond my expectation.
Max F | First ImpressionsCustomer service good. Trucks good
Orane B | First ImpressionsThe staff was very friendly and helpful.
Mike S | Overall ExperienceI always use this particular location and I've never been disappointed with the service. In addition, the exceptional customer service from the General Manager Lorenzo was very helpful and caring.
Yvonne W | Overall ExperienceThank you all you guys and your service
Carla D | Overall Experiencesome of the people who work here are a bit "off" putting. asked to use one of the lift things to move my tiny Uhaul trailr to position it correct near the loading doc and was denied i had to lift it
Ronald G | Overall ExperienceEveryone was very helpful and professional. Thank you Selinda Salem
Mike S | First ImpressionsStaff is friendly and the free 1 month rental of the storage unit for renting the 26' truck was a great surprise. I'll definitely use Uhaul again!!!
Lakiya N | First ImpressionsGreat staff
cynthia m | Overall ExperienceThey where very helpful and nice. Great service
Tiffany B | First ImpressionsAll the staff you had on hand 6/30/2019 were great !! Helpful & knowledgeable.. good job guys
Vanessa C | First ImpressionsNone
Jeffrey S | Overall ExperienceThis location was awesome, all the staff was beyond helpful and kind.
Victoria D | Overall ExperienceFast, clean, comprehensive service. It makes me wonder why I don't move myself more often!
Joshua H | First ImpressionsThe staff were very helpful! I always want the wait time to be a little less than it is.
Christine O | Overall ExperienceThank you for your service love it :)
Jovony R | Overall ExperienceGreat work
Bernardo S | Overall ExperienceThis storage facility is the cleanest I have ever been in. Staff was very friendly and helpful.
Anthony M | Overall ExperienceVery quick service to get the storage unit I needed.
Anthony M | First ImpressionsVery helpful
DENNIS M | Overall ExperienceGreat service. Very friendly.
Christopher L | First ImpressionsYour service representatives were very nice and helpful, There was an incident with the storage unit but they resolved it quickly. The overnight/self return was a bit confusing though....
Carmen C | First ImpressionsLow paid un trained as always folks
CODY O | First ImpressionsSo helpful and I appreciate it!
Christine O | First ImpressionsExtremely clean and very friendly.
GAIL T | Overall ExperienceNa
ERIC T | Overall ExperienceCourteous service and great service.
Jayne J | First ImpressionsVery nice place.
Nikolas H | Overall ExperienceGreat service, great place.
Natika R | Overall ExperienceI didn’t get the service I deserve for paying $160 a month. All the people working there were too much on their cellphone and not friendly at all.
Zufan T | Overall ExperienceThanks
Carol Q | Overall ExperienceThis is a good storage facility.
JC O | Overall ExperienceThe staff and managers are always informative and helpful and kind!
ANGELIQUE S | Overall ExperienceIt was great
Dwight S | Overall Experience.
Lisa D | Overall ExperienceGreat place. The card reader never worked so my alarm went off all the time but, it was still a great place.
MYIESHA C | Overall ExperienceEmployees were friendly & helpful.
Justin W | Overall ExperienceI got the trailer with a low tire and it lost more air so i called uhaul and they sent out guys who got oil all over my driveway and i had to clean it and lost a day on my trip an tire still lost air.
tyler d | ReservationI had my storage for over 5 years and I never had a problem with my belongings being destroyed. I had another storage before where all my belongings were destroyed within 3 months. Thank you.
JANICE S | Overall ExperienceLock was not secure. Anyone could get in at any time. They give you the run around and have you running around through the building like a chicken with its head cut off. Young aged staff are rude!
IEISHA R | Overall ExperienceVery happy and friendly staff
Christopher W | Overall ExperienceI had to wait too long for service. Two employees working with one customer outside of myself in the office. One employee had to be told to come in to assist me by the other employee.
DELANO H | Overall ExperienceOur service in n.y and also in Colo with the haul and getting the storage and all the help was BEYOND AMAZING
Sandra W | ReservationVery organized. Appreciate email updates.
ANNELISE D | Overall ExperienceI payed for 24 hr access and didn't get it, had the leave the Uhaul on your property until the next day, had to leave work very early and find people to help me. It was very inconvenient.
Joylynn G | ReservationNo complaints everything was great thank you so much for the service .
SERGIO V | Overall ExperienceWas told I qualified for a free month of storage but when I went to claim the storage unit I was told it's policy that I must rent a second month to receive the first free month. Poor customer service
Daniel M | ReservationIt was great
rebecca p | Overall ExperienceI felt that I was being told different things from the staff and being charged every time I came in there. I lost my key. Very bad experience
Laculia F | Overall ExperienceNeeds more accessible carts available by storage door entrance
Tamra G | Overall ExperienceThanks
Jimmie R | Overall ExperienceThe only issue is that the bathroom was never cleaned by your housekeeping staff and there were never any paper towels in there as well. Was happy for TP and soap.
PATRICIA A | Overall ExperienceMaking people pay for another month when they won’t be there is robbing people. My place was ready on the 1st and I had to move my belongings out of the storage two days before to avoid paying
Kaine G | Overall ExperienceVery helpful. Responded to any concerns. Staff freindly. Facility clean, well lighted. I would recommend for storage. Thanks
Brenda H | Overall ExperienceMade my moving experience a safe, secure and simplified everything for me
Mary G | Overall Experiencethe staff friendly and warm, and very good customer service
Harold D | Overall ExperienceAll the staff were always extremely helpful, friendly, and flexible.
Eric K | Overall ExperiencePer my reservation time, I arrived on time and they didn’t know where my container was. I had to drive the lot myself to find my shipping container and have them get it ready.
EMMANUEL S | Overall ExperienceWonderful
solemi p | Overall ExperienceEveryone was polite and helpful.l would use it again and recommend it to someone else .thank you.
Rosana G | Overall Experiencestaff was very helpful during the 8 years I was there
GEORGE S | Overall Experience