Customer Reviews for U-Haul Moving & Storage at Chambers & I-70

I really appreciated how efficient the whole process was to rent a 10' truck for a short period of time so quickly. I even called to change pick up locations, from one that was closer to my house to one that was closer to where I needed to pick up the freight I needed to pick up from one airline's cargo warehouse and deliver to another's aircraft maintenance hangar. I'm a courier, and this was a time-sensitive recovery and delivery that my company was contracted to complete, and I quickly realized that the van I was using would not accommodate the large wooden box containing an aircraft part. I was able to quickly place a phone call and make a reservation, call back and change pickup locations, and then get to the new location where they had the van ready and waiting for me by the time I completed the check-in process. Everything happened quickly and efficiently, including the vehicle walk-around, which I easily and conveniently completed on my smartphone. The efficiency of the entire process allowed me to complete my job within the allotted window of time, and my company was incredibly grateful that I was able to do so, which kept them from needing to sub-contract the job to another courier company, which would've eliminated my company's profit. We are very grateful to U-haul, and we really appreciate all of the effort your employees put into making sure my company was successful. Thank you! Respectfully, Bryson Blake

Staff were not truthful about mileage covered or fuel used. Not a fan of dishonesty.

We were quoted a lower per mileage rate, but were charged more. We told the man that checked us out that we could pick up one truck now and one truck in an hour. We paid for both and went out to go. He told us we had to take both right then because we paid for both. When we reminded him that we could only take one, he said that is the policy and walked away. This caused us to have to rearrange our morning. While the trucks were clean, driving them was not smooth. I almost pulled over because the whole front end was shaking so bad. We have had much better experiences with uhaul in the past.

My experience with the men that work off the location at 40th, were impeccable! Very helpful and made you feel very welcome, even though they were very busy. All I can say is well done!!! I was in a time of need and crazy, they made things so smooth for me!!!

The staff was very helpful whether in person or on the phone.

I was charged for damage to a truck i did not do

This dealer cheated us on the gas included in the truck. The indicated amount on the check out sheet was not indicative of the actual amount in the truck. The representative was not reasonable and was not interested in customer service. He accused me of altering the photo I had taken of the gas gauge. I will never work with this dealer again, and further, I will discourage anyone I know from using this dealer! Very Unpleasant Experience!!

The only thing I was not happy about is when you rent a the pick up truck a credit card was required to hold it. If you don't have a credit it puts you in a jam to find someone with a credit card that you can use.

Fix your return checkout location discovery. It doesn’t work. Was on hold trying to call in as well for 45 minutes on two separate calls. Was irritating

Good folks. Efficient. Truck worked well

add a half day service

Staff was grumpy

Wondering when I will receive the Net Refund.

Price goes up at corporate, no loyalty to long term customer

Have the correct size on the trailer. A 5×9 is actually a 4.5 × 9. Very difficult moving something that is 5ft wide when the trailer is not 5ft wide.

Renting a truck for moving is a very stressful time. The employees at this location, however, took a huge amount of my worries away!! They went above and beyond in their duties as customer service representative!! I will highly recommend this location to everyone!! Thanks so much for all your help and support and if I am in need of a truck again I will definitely be renting here again!! Personal shout out to Robert Estrada, Albert Alvarez and Ivan Ochensky!! You Rock!!!!??

I had "A LOT" of last minute needs and they met them all with no problem. I hope this runs as smooth next time as well. THANK U!!

I have used your facility for about 2 years I only had two issues . 1 May key card wouldn't work. computer problems. 2.After renting for year new management came and made me buy another u-haul lock

Add cruise control to the trucks

The experience met all our needs.

you are excellent right now keep on it.

N/A

They took care of me early.

The staff was very friendly and helpful.

When I pick up the the truck it only had 1/4 of gas so I worried I was gonna run out of gas. I ended up putting more gas in the truck than what I started with. Next the bed of the truck was full of snow I had to deliver the tables and chairs back to the place I rented it from full of school

Alberto was excellent. Great customer service and explained the process clearly. Thank you!

My reservation was not available when I arrived at 230pm. It was scheduled for 2pm. Had to get a larger truck that was too big for me to manage but had no other option. Called to get help and waited on hold 55 minutes because the door got jammed up too and would not come down with a loaded truck. Had to call family for help instead. Poor service area at location and could not use mobile return. Called customer service and was again on hold over 50 minutes to report the return and then was told I had to be transferred to report the issue with the truck but got disconnected. Made a formal report today. DISGUSTED overall

Was give the wrong dolly. Manager compensated $20 off $100 bill.....

Nothing, this location was fast, efficient and friendly.

The Customer Services by General Manager Lorenzo Escalate was very good. He is very fast , patience and polite.

the return vehicle process online was slow, cumbersome and frustrating. didn't like it...

The staff is always efficient and on point! Friendly and personable. Sweet guys.

Everything went well. Thank you for your service.

I spent 25 minutes trying to return your van while in the parking lot. After a couple phone calls someone finally answered your phone. After several attempts to photo n check in cargo van I was told to just call office in morning. It’s 7:20am n I tried. No one answered. I got a customer service rep named Kay n she stated that there was only 1 employee there n was probably too busy. I left a lengthy messege as I am trying to do what you need so that I don’t have to pay your ‘convenience fee’ of $20. I just boarded a plane now n hopefully do not have to pay this fee. My observations are this: you treat me like I’m trying to steal your equipment. You took pics of my license n treat me like you think I’m trying to steal your equipment Your having your clients check in equipment because either you do not employ capable employees or As Kay said “you want accurate check ins in case of theft or damage to your equipment while in the parking lot...... Seems you have a severe problem with security at this location. By the way, I have rented at least 20 times in last 5 years from your location but after this torture n waste of time I do not believe I want to experience this again. Waste of my time n still continuing because nobody answered your phone at office...... Very disappointed customer.... hopefully I do not have to pay your $20 “convenience fee”!!!!

The scheduling was a nightmare. My truck pickup location was changed with poor notice given. I also had to change my pickup time due to a truck not being available. I was offered no discount or options suitable. I will not recommend to friends.

Very professional staff. Knowledge of what is needed fir

Easy and fast.

I reserved a 20’ truck two weeks before my move. The truck was located in my town of Brighton. The day before pick up I was told the truck was not available at my location and directed to drive to Layfayette, 25 minutes away. The Lafayette location is a complete joke. I was frankly shocked that this backroad, oversized outhouse is a UHaul location. Whoever decided that this place should hold a national brand must really need the money. If you do ever choose to visit, may I advise you to bring a tank to negotiate the road. Literally the worst road I’ve ever driven. If I were to leave my car there (as advised) and come back to load it on the trailer after loading the truck I am certain that the contents of the truck would be destroyed. At any rate, that wasn’t an issue because there was no truck. Apparently the previous renter decided to pay $40 to keep it an extra day. A phone call would have saved me that hour’s drive and gas. As I drove home, a UHaul representative called to offer me two-15’ foot trucks for the same price. WHAT A FANTASTIC SOLUTION! I just need to find someone that’s got a few days to drive one way to Boise. Maybe I could just fly them home afterwards?! Oh ya, and I could pay double for gas too. Thanks so much! I gotta wonder what corporate solutions team came up with that idea. When I got home I called every other company I could find, only to be told nothing was available. In desperation (and with my UHaul supplied , hourly movers waiting), I called to rent the next size truck available. A very nice woman advised me I could drive 45 minutes to Denver and get a 15’ truck. With no other option, I agreed. The guys at the Denver location were all very nice and helpful. The district manager happened to be there and after trying everything in the system to lower my price to compensate me for the problems, he told me he would have to start all over and advised he gave me $250 off. That would at least help with the hourly movers sitting at my house (as it turns out, mover, as only one showed up). The DM left and turned over finishing my check out. When he was done, (after 45 minutes) the price was no different than before with a larger truck. ???????????????? After more effort, Alonzo, the store manager was able to get the price down, but I really don’t know by how much because by then I just needed to go. The truck had a quarter tank of gas. Awesome. Finally, two hours later than I started, I drove back the 45 minutes home. I finally got it loaded (less the things that didn’t fit in the smaller truck, thanks) and drove to Costco to buy gas. The windshield was a mess so I tried to find a sponge/squeegee but they don’t have them. ??????? They suggested I buy their gas and ‘go somewhere else’ to clean the windshield. Awesome. There was no washer fluid in the truck and the wipers were shredded. Needless to say, I finally got on the road three hours late after driving 26 miles round trip t

Best service ever. Fast and friendly staff super awesome

Didn’t explain things correctly

when the trailer was towed on august, during the 1st contract the ball lock that I purchased was bent by the company/people who towed it back to the chambers & 40th ave location in Denver, co and it should be replaced or the cost reimbursed to me. thanks

No recommendations. All went well.

Always reliable and professional staff

They’re super helpful!

I think that taxes and insurance should be included in your advertisement. The $19.99 is deceptive. Full disclosure would be more honest for your business.

This location was great at getting me a U-Haul, due to some complications at another pick up site they cancelled my reservation without notifying me and without telling me that the location of the reservation would change. I was able to go to this location to sort out the mess that was created and they did a great job. Next time don't cancel reservations without telling the customer, but 5 stars to the workers at this location for fixing it.

I been using this location for years . The guys there are always friendly and helpful. Good crew!

Not have dispatch tell you there’s a truck available then get to the location and they don’t have said truck.

Very helpful staff and is always clean area the whole area

The return was quick and staff was very nice and helpful... thanks

I went in thinking I was going to get extra fee charged up the ass but uhaul was the most upfront honest company that I had dealt with all day. Out of a very horrible day they at least made one thing in my day go amazingly smooth. If every place had employees as dedicated to their job and customer service as this location I feel uhaul would have alot better reputation.

I wasn't given a good explanation by the customer rep who received the return of the truck about how much fuel I was to refill being the first time of me using Uhall. He advised me to top up 7 gallons of fuel which gave the truck a full tank which wasn't the case when I actually got the truck. When I asked whether I get a refund since it was full tank he told me no. I thought this was a missed opportunity on the part of customer service. As a new customer I expect and trust that the customer service rep to be well informed and knowledgeable which didnt seem like to the best of my observation. Disappointed but I guess this helps to review so other customers in the same situation are treated fairly.

Picked up my reserved truck fast.

I had a great experience at this u- haul location . Always a friendly and ready to help service . Thank you !

This location took very good care of me! Then location on the Alemeda was terrible

Great customer service

The inside windows were filthy. There was only one eighth of a tank of gas. When I rent a vehicle I expect it to be full of gas so I don't have to immediately stop and put gas in it in order to use it. Very disappointed

The manager, Lorenzo, did an amazing job and went above and beyond to make our experience with UHAUL a great one. Awesome customer service from this manager and his team.

Employees were extremely rude.

When someone makes a reservation for a 26 foot truck for 10 hours, make sure you don't double book. I showed up and they stated I only get the truck for four hours. I had booked it for 10 hours. I was told I could not keep the truck for that long. So the solution was to take a 15 foot truck for the day. I had to make three trips to complete my move. I had to pay movers to make three trips. So it ended up costing me way more then expected. I hope in the future you can make sure no one else goes through this. I will definitely not use that location again.

Only because Robert Estrada was there to help with the end process.. He is a very hard worker ..I saw him help other over and above what was recommended.Valuable Team player.He Deserves highest raise

It was great

This facility exceeded all needs and expectations

Customer service is excellent, I did a one-way rental, both offices were amazing! I even had one flat tire on my trailer & Road Side was beyond my expectation.

Customer service good. Trucks good

The staff was very friendly and helpful.

I always use this particular location and I've never been disappointed with the service. In addition, the exceptional customer service from the General Manager Lorenzo was very helpful and caring.

Thank you all you guys and your service

some of the people who work here are a bit "off" putting. asked to use one of the lift things to move my tiny Uhaul trailr to position it correct near the loading doc and was denied i had to lift it

Everyone was very helpful and professional. Thank you Selinda Salem

Staff is friendly and the free 1 month rental of the storage unit for renting the 26' truck was a great surprise. I'll definitely use Uhaul again!!!

Great staff

They where very helpful and nice. Great service

All the staff you had on hand 6/30/2019 were great !! Helpful & knowledgeable.. good job guys

None

This location was awesome, all the staff was beyond helpful and kind.

Fast, clean, comprehensive service. It makes me wonder why I don't move myself more often!

The staff were very helpful! I always want the wait time to be a little less than it is.

Thank you for your service love it :)

Great work

This storage facility is the cleanest I have ever been in. Staff was very friendly and helpful.

Very quick service to get the storage unit I needed.

Very helpful

Great service. Very friendly.

Your service representatives were very nice and helpful, There was an incident with the storage unit but they resolved it quickly. The overnight/self return was a bit confusing though....

Low paid un trained as always folks

So helpful and I appreciate it!

Extremely clean and very friendly.

Na

Courteous service and great service.

Very nice place.

Great service, great place.

I didn’t get the service I deserve for paying $160 a month. All the people working there were too much on their cellphone and not friendly at all.

Thanks

This is a good storage facility.

The staff and managers are always informative and helpful and kind!

It was great

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Great place. The card reader never worked so my alarm went off all the time but, it was still a great place.

Employees were friendly & helpful.

I got the trailer with a low tire and it lost more air so i called uhaul and they sent out guys who got oil all over my driveway and i had to clean it and lost a day on my trip an tire still lost air.

I had my storage for over 5 years and I never had a problem with my belongings being destroyed. I had another storage before where all my belongings were destroyed within 3 months. Thank you.

Lock was not secure. Anyone could get in at any time. They give you the run around and have you running around through the building like a chicken with its head cut off. Young aged staff are rude!

Very happy and friendly staff

I had to wait too long for service. Two employees working with one customer outside of myself in the office. One employee had to be told to come in to assist me by the other employee.

Our service in n.y and also in Colo with the haul and getting the storage and all the help was BEYOND AMAZING

Very organized. Appreciate email updates.

I payed for 24 hr access and didn't get it, had the leave the Uhaul on your property until the next day, had to leave work very early and find people to help me. It was very inconvenient.

No complaints everything was great thank you so much for the service .

Was told I qualified for a free month of storage but when I went to claim the storage unit I was told it's policy that I must rent a second month to receive the first free month. Poor customer service

It was great

I felt that I was being told different things from the staff and being charged every time I came in there. I lost my key. Very bad experience

Needs more accessible carts available by storage door entrance

Thanks

The only issue is that the bathroom was never cleaned by your housekeeping staff and there were never any paper towels in there as well. Was happy for TP and soap.

Making people pay for another month when they won’t be there is robbing people. My place was ready on the 1st and I had to move my belongings out of the storage two days before to avoid paying

Very helpful. Responded to any concerns. Staff freindly. Facility clean, well lighted. I would recommend for storage. Thanks

Made my moving experience a safe, secure and simplified everything for me

the staff friendly and warm, and very good customer service

All the staff were always extremely helpful, friendly, and flexible.

Per my reservation time, I arrived on time and they didn’t know where my container was. I had to drive the lot myself to find my shipping container and have them get it ready.

Wonderful

Everyone was polite and helpful.l would use it again and recommend it to someone else .thank you.

staff was very helpful during the 8 years I was there