Customer Reviews for U-Haul Moving & Storage at Chambers & I-70

Rating:

1.0

Denys attitude toward me was as if I was inconveniencing her by even being there when I picked up my equipment Edgar just stared at me when I returned the equipment and then told me “I can't sit on your lap” when I didn't get out of the truck. The signs at the drop off point state to stay with the equipment, which is what I was doing and was met with this remark from him. I also wasn't aware that uhaul had become more of a self service business. After my rental contract was complete, I was instructed where to find the truck and left to load the dollies up myself. After this experience, I think any future uhaul rentals will be done at a business that provides uhaul services also as opposed to going to an actual uhaul center

Rating:

3.0

The brakes on the truck should have been serviced prior to me picking it up. The wear indicators were sounding.

Rating:

5.0

Quick and easy. Thank you!

Rating:

5.0

The lady who was there was very polite and helpful and smiling a lot good currier service explained everything was very professional

Rating:

5.0

Great service

Rating:

5.0

Thank you so much

Rating:

1.0

Before even returning the vehicle, I was called by two different uhaul reps, hours apart, from the same location I was returning the vehicle too, asking if I was going to be able to return the vehicle before my scheduled return date. During the first phone call I provided all the information requested. The second phone call the guy said, after I told him I've already been asked about this, he said “oh, I didn't look in the notes.” At this point he continued to not read the notes and ask me the same questions from before and if I was able to return it early. With being pressured to return the vehicle early and returning it early, a partial reimbursement should be applied and returned to the card on file. Upon arriving at the return location around 7pm, the parking lot was littered with bits of trash everywhere and the building was closed up. Once I parked and made sure my rental vehicle was cleaned out, I grabbed my small garbage bag from the truck I rented and walked it to an outside trash receptacle, at this point a uhaul employee standing next to their vehicle chewed me out (yes, you read that correctly. Never was I professionally talked too but, aggressively chewed out) by not one or two but three different employees saying I can't put trash in the trash receptacle. I asked for clarification because as per the rental agreement I'm to clean out the rental vehicle. I was doing so but then I was told by uhaul employees that I can't clean out the rental vehicle that the uhaul contract is saying I need to clean out. Not once was I addressed in a professional manner as ‘sir' but as ‘man', ‘hey', ‘bud', or ‘partner'. I tried to continue cleaning the vehicle by grabbing a windshield squeegee located in the vehicle return bay, when again, I was approached by a uhaul employee who then took it away from me and mumbled how I'm not supposed to do that. The lack of professionalism, the self-entitlement attitudes of the uhaul employees, disrespectfulness and poor facility cleanliness demands a visit from cooperate to introduce basic levels of customer service training to the employees of this location.

Rating:

1.0

I just drive 16 mile and they charge me for fuel $19 this is how they still my money I return truck within 3 hours this is unacceptable. When I rent truck they told me per gallon gas $6 but when I come back told me $9.5 per gallon totally nonsense and stilling my money

Rating:

5.0

Let people know that they shouldn't under estimate the time they'll need. It always takes longer than expected.

Rating:

3.0

How one trailer rental could go so bad I don't want to talk about it

Rating:

5.0

None

Rating:

3.0

You double charged my card and I need to get that fixed.

Rating:

5.0

I much prefer UHaul centers to the neighborhood shops for pick up as the service is more consistent and the stores are easy to find.

Rating:

4.0

U Haul screwed me but has nothing to do with the people

Rating:

1.0

Manager was rude and arrogant. The bathroom in the main area was allegedly out of order. Manager of location refused access to the restroom in the storage area because we were not "customers" we reminded him we were returning a truck that we rented from uhaul and therefore we were customers. He stated that we were not "his" customers. We had been in the truck for 3.5 hours when we returned in. I don't think having working restrooms available for uhaul customers is that not to ask. The other restrooms were working and we know it because another "customer" had to sneak us in.

Rating:

3.0

On two separate occasions, the only person working the desk was a gentleman named Prince. He was great but the amount of people in line was ridiculous. He worked hard to help everyone as fast as he could while maintaining a positive attitude. That man deserves a raise or a bonus! There really needs to be more than one person.

Rating:

3.0

I still didn't get my receipt, can you please email it to Haitham.salah@woolleyshotel.com Thank you

Rating:

5.0

satisfied

Rating:

3.0

One worker was incredibly helpful - the other was surly and full of misinformation.

Rating:

5.0

Great customer service !

Rating:

3.0

I made the reservation with 2 locations in mind but none were available. When I was given a 3rd location option I was called 10 mins period to my pick up saying there was no truck. Making a reservation sometimes doesn't reserve a vehicle. And maybe move some trucks around.

Rating:

5.0

Continue to do exactly whatever you're doing ... that gave me an excellent experience. Appreciate the professionalism.

Rating:

5.0

Professional

Rating:

5.0

Nothing it went perfectly.

Rating:

2.0

I felt like the staff, I think it was the owner/manager in particular, was very rude. I've been to other locations nearby for a quick "day rental" of a trailer, and the service was impeccable. Here, the staff was super rude, unwilling to help, and no urgency at all to help me get in/out quickly. Won't rent here again.

Rating:

5.0

The gentleman who helped us hook up the trailer was absolutely wonderful and so helpful. I can't remember his name, but he was ex-Military and went above and beyond to solve our problems.

Rating:

5.0

Despite our technical difficulties with the online check in, your guy at the counter did a great job getting it straightened out and getting us out the door. The supply stock is great; prices are so reasonable. I said to my husband that this is the only location we will use moving forward. Thank you!!

Rating:

1.0

I have my appointment for 9:00 am and I get my equipment by 10:00 am because there was not enough staff to help the customers.

Rating:

4.0

We reserved a month in advance at Northglenn location, this reservation was moved and confirmed to Longmont. I called day before to confirm again and was told moved reservation to the pick up location. Had I not called I would have driven to Longmont and then not have trailer for me. Thankful I called, very disappointed in u-hauls lack of communication. The pick up locale was quick, helpful, good customer service.

Rating:

1.0

Had cash wanted to pay cash had major card to do rental you charged my card anyway

Rating:

3.0

This was not where I was supposed to pick up the trailer. I had to drive from Brighton to this location. I ordered it 3 weeks ahead of time, they should have had one where I agreed to pick it up. The same thing happened to my Daughter on the same day. VERY BAD SERVICE!!!

Rating:

5.0

Tell the dude moving trailers by HAND, to wear gloves. Bare-handed handling of hitch couplers seems unnecessarily dirty & harsh. ..IMO This drop-off location was super-fast & pleasant. Loved it. Thank you. :-)

Rating:

5.0

Awesome people

Rating:

3.0

Way too expensive.

Rating:

5.0

Quick trailer unhook and drop-off. Courteous staff.

Rating:

1.0

Genuinely the worst service experience I've ever received.

Rating:

3.0

Did not bring vehicle to customer or do a walk around for damages. Didn't even remove sun visor from windshield.

Rating:

1.0

I felt I was treated very poorly during the duration of this rental. And I will not be back! I've done multiple rentals with uhaul that have been successful. But this was a complete nightmare.

Rating:

3.0

No knowledge. Night drop.

Rating:

5.0

The customer service from Price or Prince was great look forward to renting from him again a true asset to your service dept

Rating:

4.0

The U-Box was difficult to access at the destination because it was not always out/available in the lot. Sometimes, the box was not accessible when scheduled. Calling the location to check whether the box was out was not easy - calls often forwarded to a call center or had wait times of 15min+. Existing employees were extremely helpful when reached - improved staffing would likely help.

Rating:

1.0

Arrived 11:25 , 1 rep was checking out a customer I was 4th in line after him and 2 in front of me were just product purchases ,no rental. At 12:05 It was finally my turn. There was one rep that came out of bathroom and checked one of the product purchases out and then left.

Rating:

4.0

Getting on your online apply to return your turn was Difficult part.

Rating:

5.0

Wow. Let me start by saying the manager Solomon was amazing. Quite literally an angel of a man. A great leader and very knowledgeable. Denys and Prince really eased my nerves and helped me understand my move and my equipment. U-Haul should use these employees as an example of what U-Haul should be.

Rating:

5.0

Pretty much keep it up!

Rating:

3.0

Staff could have been more friendly.

Rating:

5.0

Other then a check out time of 1/2 hr, all good

Rating:

5.0

This site was amazing and the young man that was at the counter when I arrived to get the vehicle was outstanding. He exemplifies great customer service.

Rating:

3.0

Had to go find someone to help me pickup the truck and also to drop off the truck. The same guy looked at me both times and just walked by me without asking if I needed help and go get someone for me. This location has a good selection of vehicles which is why I keep returning here.

Rating:

4.0

More information, like safe speed to drive, wide turning, tires on trailer were wider than the vehicle. Was unaware we could not back the trailer up without disengaging the backup camera on the car.

Rating:

5.0

See if everything is working well. The lock is bent and I can't use it, and I took some time to buy it as this truck was going to be parked one day in my parking lot.

Rating:

1.0

Website lets you book this location for 24/7 truck share, however this location does not offer 24/7 truck share.

Rating:

1.0

Reserved at a location closer to me not 25 miles away from original location

Rating:

5.0

UHAUL Chambers Road had been very responsive, helpful, professional, and courteous. Woyld always recommend UHAUL Chambers Road. Riaf

Rating:

4.0

WHY DO I HAVE TO ANSWER ALL THE QUESTIONS? i don't have an answer for all your questions. I only answered all of them so I could finish with this ridiculousness. The only reason I'm getting this request now is because I finally added this storage unit to my online account. I've had this particular unit for over 9 months (I didn't just "move in") and have a unit in Gilbert AZ also. I don't understand why companies are sooooo..... concerned about their customer service after services are rendered. The customer service starts at the door. I've been using U-Haul for DECADES, literally; both storage units and trucks. Why are you so interested in my opinion now? you haven't been for the last 26 years.

Rating:

4.0

Andrea was amazing to work with. Compassionate, and professional. More employees needed with her strengths.

Rating:

5.0

Very easy to get started, the person assisting me was very helpful and nice.

Rating:

1.0

When I called to make the reservation I was told if it was not local my first month would be free. When I arrive I was charged. When I asked the manager to review the tape of the call he wouldn’t and he charged me. The prerecorded message says something to the fact “this call the be monitored and recorded to keep us honest”. That’s a lie. Andrea has great great customer service and she’s the only reason I’ve continued to use this place

Rating:

1.0

The evening staff was very very rude to me, I was given 24 hours to move my things out, every time I left to move my things to another storage the would put a lock on it,causing me to take time away to go find someone to take it off, they told me that I couldn't keep my things inside, that everything had to be out of the building and on the dock, I will not reccomend them to anyone

Rating:

5.0

N/A

Rating:

5.0

Rob, Monse and Saul were all excellent in helping me with my needs... Outstanding and Satisfing Serve that I received...

Rating:

5.0

Very helpful staff. Convenient to my location.

Rating:

5.0

I would definitely rent here again. I always felt super secure and didn’t have to worry a out my belongings. Appreciated the well maintained facility.

Rating:

5.0

I thank you for working with me ,

Rating:

5.0

Everyone there was wonderful. The prior manager Mr Hernandez was great. The manager on board now Mr. Lorenzo love him to death. I would come back and rent from him any time. Thank you for your services and dealing with me all these years.

Rating:

5.0

Very knowledgeable staff

Rating:

4.0

Pretty solid! Nice people

Rating:

2.0

The spaces were smaller than I thought they would be the 10 x10 was shown as a two to three-bedroom apartment which I definitely don't think it is so I felt kind of ripped off by the prices and what you actually got. We were told right Away about waiting and we were informed we couldn't wait in our unit where it was much cooler they told us we couldn't be on property waiting for our house hold goods that said they would kick us out that we had to be moving we said we are and the gentleman said we couldn't do it there idk whats going on at this location but they seemed to think we wanted to like be homeless in a storage unit ok whatever just saying rudeness and assumption are the mother of law suits ....

Rating:

5.0

Very smooth process from setting up space to unloading in facility.

Rating:

5.0

The assistant manager Alberto(?) was amazing...the only issue is I paid for a lock and you did not have any? Not a big deal...I get you run out of things...but locks? At a storage facility? That requires that particular type? So had to waste time going to Home depot and spending more....but other than that small issue everything was awesome....great run business!! Sam Defabbo

Rating:

5.0

The facility was clean and the staff was extremely accommodating. Thank you guys!

Rating:

5.0

Honorable Service honorable employees

Rating:

5.0

Very clean facility.

Rating:

4.0

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Rating:

5.0

Excellent customer service and staff. Very helpful and made everything easy.

Rating:

5.0

It felt good to walk in the storage and smell nothing but clean and freshness, every time.

Rating:

4.0

The majority of the staff was Amazing, but there was one young lady that needs training on how to be a customer service rep. She is very much lacking in this department.

Rating:

4.0

This staff had to fix the mistakes from another location

Rating:

5.0

Great facility and staff.

Rating:

5.0

The technicians were extremely courteous. They looked out for our needs given the fact we had to drive cross-country. We were also apprised of a another load coming our way which would knock off at least $600 off of our bill. U-Haul is very inclined to customer needs.

Rating:

5.0

There were some occasions during the 3 years that I rented my unit when I needed extra time to make the payment and the customer service staff always accommodated me. I am so grateful for their understanding!

Rating:

5.0

I was not able to use the online checkout because of the placement of the number on the unit. The front office staff were very helpful.

Rating:

1.0

The company policy to charge tenants for a full month of service even if the tenant is not staying for the full month is nothing less then legal theft from people who in most cases are already struggling. You can best believe I will not be using your services again and will definitely tell anyone who ask about my experience.

Rating:

5.0

The Staff Was Wonderful,I will always recommend people and will use them again

Rating:

2.0

Started out awesome, the man helping me was super helpful. Then about halfway through unloading the uhaul trailer we were getting pushed to finish up faster to get the trailer to another person. I still had over 2 days on the rental and it was not supposed to be handed in that day. They did not give us a choice to keep it for another load for the following day and gave the trailer I rented away before my time was up.

Rating:

5.0

Good service

Rating:

4.0

Thank you

Rating:

5.0

U-Haul staff are very helpful and kind. I always have a good experience!

Rating:

5.0

Very helpful and thorough staff.

Rating:

5.0

I'm very impressed with the upkeep of my unit and the Manager at the loaction. Thank you...

Rating:

4.0

Everything is good except I have no receipt for: FEBRUARY 15 2021 - amount= $161.87 - I need that receipt

Rating:

5.0

This Chambers road location is TOP NOTCH!!! Clean, helpful staff, easy to use facility, great location. I will be recommending this location to everyone I know in the area. Thank you for making an important part of my move seamless! Other locations should use this facility as an example of how to run a U-haul.

Rating:

5.0

This chamber rd. Location has the BEST staff and service. I've been to over a dozen locations across the country and this one is y far the best set-up and service. The storage facility is so clean and secure.

Rating:

5.0

The storage facility at this location was very well in every aspect. I will recommend location to any one I know who might be looking for storage. Thank you for keeping my personal l belongs safe and for the the staff who always treated me with respect sincerely Sandra Manlove

Rating:

3.0

You have an employee that does NOT wear a mask when the signs at your counter states masks are mandatory, doesn’t seem right. Grounds for termination I believe. You should post signs at the loading dock, for trucks ONLY. This past Saturday and Sunday there were cars parked in the loading dock area, and NOT using the side parking spots. Thank You for providing a secure and climate controlled environment.

Rating:

3.0

The facilities were good but I was a week late with a payment and you sort of freaked out sending emails and snail mails.

Rating: