Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Poor customer service. The person taking the return of the truck was rude and unprofessional. Poor training and lack of professional integrity.
Wash the trucks. Actually honor the size of the truck requested. I ordered a 26' truck got 15' instead making moving extremely difficult and tiring.
Went twice, once to return the car dolly and later to return the truck. Both times, every one was professional and the process was very quick. Great location
Excellent experience from reservations to pick up then drop off!
The manager Lorenzo was very respectful and understanding when the door was jammed. He came to my house to even help me with Thr problem.
Everytime i check in on line I still have to check in again when I get there.
First my reservation was 25 miles north of this location.Second l order moving blankets and dolly . Neither one was in the truck. These shortcomings jeopardize my help time and my schedule. When ask for refund on considering everyone said I can't do that. It seems what you got my credit card you didn't care about any thing or any body .
My experience was a nightmare!!!!! I used the app to book my move 4 weeks ago. You switched my rental location several times with out notifying me. On the day of my rental you changed as I was pulling top to the location. Then you sent me somewhere else only to find out they had no trucks. Then somehow my reservation was changed from a 26" to a 15 '. I have my original reservation email stating 26'. Had to make twice as many trips (from 2 round trips to 2) plus far away location. As planned I should have used 65 miles total. Instead I was charged for 147 miles. this doesn't even include my personal time and car milage. I would love to discuss this more with someone. I was so frustrated the day of my rental. JimSchneider 928-273-2925
Rate increases were constant, An offer of a flat rate was stated several years ago when I first moved into the facility, however my rental fees kept increasing, and I was informed the flat rate fee would not be applied, this wasn't a good experience
Excellent communication and service.
Truck was very dirty, could have used a car wash.
The overall experience with uhaul added stress to an already stressful experience of moving long distance. Our pickup location and time was changed 3 times. Our well thought out plans for location, timing and moving help were constantly in jeopardy because we didn't have confirmation from uhaul until the last minute.
I had originally reserved this truck at a Uhaul 2 miles away from my house. I got a call saying my reservation had been switched to a Uhaul 10 miles away. So I had to pay more for additional mileage than I had anticipated. Not only did I not receive any kind of discount for my mileage change, the lady did not mention anything about the mileage change to me. Not a bad way to squeak an extra $25 out of me for mileage charges.
I got charge twice on two different credit card have never sent the money back to my account yet very concerned .
The truck was given to us with major problems very uncomfortable ride
It was easy and affordable to use. I suggest if someone could bring it and pick it up from the customer would be great.
Just make sure all your reps wear their masks over their noses.
he Trailer I rented had a big gash in the ramp, it needs to be taken out of service. I had to replace the tire on my motorcycle.
Check in people were very rude when I came to return equipment. Had two people talk to me in a unprofessional manner.
Very professional staff and the facility is secure. Our needs were always met.
I reserved a 26' truck a week and half in advance. I got a call the morning of my move that the truck was not available. They offered me a 20' truck instead. The smaller truck meant that I had to make additional trips. It was very inconvenient.
picking up after hours is a real pain for first time users and the app is terrible because it goes back and forth and skips in and out you need to refine this process and make sure that people know ahead of time what is expected and that it can be quite long ordeal. my rental smelled like marijuana and when my girlfriend turned on the air conditioning at the end of our trip it smelled like cigarette smoke there is no option to mention these things when doing a truck share initial pickup there should be a comment section on the app when you pick up equipment so that these things can be noted. The drop-off was really good there was a gentleman there to help us and it was a very fast return I was able to communicate the issues with the vehicle including a soiled spot that was hidden previously under the armrest in the middle. We weren't able to get a rental car from the airport but because of my creativity we were able to catch a lift to the site and rent a truck which saved us about $375.
This location was 30 mins away from my house. I kept asking for a U Haul closer to my house. But was told none of the other locations have my size truck. I was not pleased with that. But they did take care of me at this location.
Requirements for payment with debit card should be allowed for all transactions.
N/A
Please notify when changing pick up location. I had to drive out of my way to pick up and drop off the truck which I feel was unnecessary.
We went in and were told by an employee, who never even checked the system, that there were no trucks available. We drove to 4 other locations and were referred back to this store. I made a reservation on line for 12 and we were not given a truck until 1245 when there was an available truck sitting in the lot the entire time. Delayed our move my about 3 hours.
When returning truck no one approached and did not offer help ,waited along while they were with no other customer
all was good at this location. Thanks for a good experience.
Clean the bugs off the outside of the truck and inspect it for leakage.
Thank you very much I did not have a Reservation and I was able to get a truck
Very upset that we went to the Buckley location per the contract and were told to go to 40th street. We had no warning of the change, no communication. This caused significant delays in our move. We were then charged an extra day based on the pickup time that U-Haul was not able to delivery. The extra day should be refunded.
Check-in/out was easy via their virtual option. Truck was clean and just the right size. I called to extend the reservation and that was handled smoothly.
Nice guys. Everything went very smoothly.
Well They never told me that I can't use the U-Haul truck to pull my trailer so they still charged me the daily rent even that I don't even use the U-Haul truck
the employees at this location are fun to hang around - very nice crew!
This location has taken care of me multiple times, I can honestly say of all the past uhaul experiences I've had over the past 20 years of moving around the country, they have gone above the ordinary customer service Highly recommended
They seem to know what they were doing they were kind courteous and very intelligent
I just want to thank you from the bottom of my heart for your understanding and kindness. It has just been one thing after the other and your patience with my unexpected troubles during my move is greatly appreciated and I will pass it on. - Helen
Great place the rest room nicely cleaned, the whole storage area was very clean and safe. The staff was very friendly and helpful. Thank you I-70 u haul u Rock 🎸.
Not penny pinch over fractions of a gallon of gasoline
Everything was excellent. Customer service was excellent.
Just keep up the good work.
Ensure the person working the counter is not a racist. He took 4 minutes to look at my drivers license as though he wanted me to make a comment on the situation.
After driving across the country 15 hours, I had to return it 25 minutes away when there was a drop spot less than a mile from where I was. It's an unacceptable and inefficient way to return it for the customer, the one paying your fees and supporting the existence of your business.
Great service! Thank you!
Nice staff and fast service.
My visit to rent a truck on 9/2/20 was friendly and knowledgeable.I was quickly take
The gentleman who attend me was excellent!! Great customer service! Thank you.
really like this place ! & the service ! thank you
I was charged late fees despite using autopay. The security card and code for disabling the alarm when accessing my unit never worked
We got into a bind first day at the uhaul 40th and chambers.The uhaul storage had a power outage due to thunder storm.our storage unit was on the second floor which we needed to use a elevator.we needed to be driving to kansas that day.so with there phones they changed storage units for level one and we were able to offload the truck.what was turning into a nitemare turned out awsome.ive worked in the customer service industry for a major airline for 30 years.ive seen simalar.But this tops them all.This crew were curtious,helpful and very understanding. Thankyou so much for the great service Ken & Kay Labau
I do think prices are a little high.
Prince was super helpful, patient, kind which helped a difficult moving day.
a great place to leave your stuff and feel safe doing it
Always clean! The staff were always helpful when i needed anything.
Everyone who helped me, from the assistant manager to lorenzo, were all extremely knowledgeable and helpful, and made the experience stress free for me. Thanks all!
Uhauls email had me at a location in aurora. Got to the location. And employee tells us the trailer is 8.3 miles away at another uhaul. No email. No call. No text. Thanks uhaul
Very bad experience. The staff lies and they are not consistent. You can reach out to me for further details. It was a horrible service and experience.
The staff was very helpful whether in person or on the phone.
Price goes up at corporate, no loyalty to long term customer
I had "A LOT" of last minute needs and they met them all with no problem. I hope this runs as smooth next time as well. THANK U!!
I have used your facility for about 2 years I only had two issues . 1 May key card wouldn't work. computer problems. 2.After renting for year new management came and made me buy another u-haul lock
Easy and fast.
They’re super helpful!
I had a great experience at this u- haul location . Always a friendly and ready to help service . Thank you !
Only because Robert Estrada was there to help with the end process.. He is a very hard worker ..I saw him help other over and above what was recommended.Valuable Team player.He Deserves highest raise
It was great
This facility exceeded all needs and expectations
Customer service is excellent, I did a one-way rental, both offices were amazing! I even had one flat tire on my trailer & Road Side was beyond my expectation.
Customer service good. Trucks good
The staff was very friendly and helpful.
I always use this particular location and I've never been disappointed with the service. In addition, the exceptional customer service from the General Manager Lorenzo was very helpful and caring.
Thank you all you guys and your service
some of the people who work here are a bit "off" putting. asked to use one of the lift things to move my tiny Uhaul trailr to position it correct near the loading doc and was denied i had to lift it
Everyone was very helpful and professional. Thank you Selinda Salem
Staff is friendly and the free 1 month rental of the storage unit for renting the 26' truck was a great surprise. I'll definitely use Uhaul again!!!
Great staff
They where very helpful and nice. Great service
All the staff you had on hand 6/30/2019 were great !! Helpful & knowledgeable.. good job guys
None
This location was awesome, all the staff was beyond helpful and kind.
Fast, clean, comprehensive service. It makes me wonder why I don't move myself more often!
The staff were very helpful! I always want the wait time to be a little less than it is.
Thank you for your service love it :)
Great work
This storage facility is the cleanest I have ever been in. Staff was very friendly and helpful.
Very quick service to get the storage unit I needed.
Very helpful
Great service. Very friendly.
Your service representatives were very nice and helpful, There was an incident with the storage unit but they resolved it quickly. The overnight/self return was a bit confusing though....
Low paid un trained as always folks
So helpful and I appreciate it!
Extremely clean and very friendly.
Na
Courteous service and great service.
Very nice place.
Great service, great place.
I didn’t get the service I deserve for paying $160 a month. All the people working there were too much on their cellphone and not friendly at all.
Thanks
This is a good storage facility.
The staff and managers are always informative and helpful and kind!
It was great
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Great place. The card reader never worked so my alarm went off all the time but, it was still a great place.
Employees were friendly & helpful.
I got the trailer with a low tire and it lost more air so i called uhaul and they sent out guys who got oil all over my driveway and i had to clean it and lost a day on my trip an tire still lost air.
I had my storage for over 5 years and I never had a problem with my belongings being destroyed. I had another storage before where all my belongings were destroyed within 3 months. Thank you.
Lock was not secure. Anyone could get in at any time. They give you the run around and have you running around through the building like a chicken with its head cut off. Young aged staff are rude!
Very happy and friendly staff
I had to wait too long for service. Two employees working with one customer outside of myself in the office. One employee had to be told to come in to assist me by the other employee.
Our service in n.y and also in Colo with the haul and getting the storage and all the help was BEYOND AMAZING
Very organized. Appreciate email updates.
I payed for 24 hr access and didn't get it, had the leave the Uhaul on your property until the next day, had to leave work very early and find people to help me. It was very inconvenient.
No complaints everything was great thank you so much for the service .
Was told I qualified for a free month of storage but when I went to claim the storage unit I was told it's policy that I must rent a second month to receive the first free month. Poor customer service
It was great
I felt that I was being told different things from the staff and being charged every time I came in there. I lost my key. Very bad experience
Needs more accessible carts available by storage door entrance
Thanks
The only issue is that the bathroom was never cleaned by your housekeeping staff and there were never any paper towels in there as well. Was happy for TP and soap.
Making people pay for another month when they won’t be there is robbing people. My place was ready on the 1st and I had to move my belongings out of the storage two days before to avoid paying
Very helpful. Responded to any concerns. Staff freindly. Facility clean, well lighted. I would recommend for storage. Thanks
Made my moving experience a safe, secure and simplified everything for me
the staff friendly and warm, and very good customer service
All the staff were always extremely helpful, friendly, and flexible.
Per my reservation time, I arrived on time and they didn’t know where my container was. I had to drive the lot myself to find my shipping container and have them get it ready.
Wonderful
Everyone was polite and helpful.l would use it again and recommend it to someone else .thank you.
staff was very helpful during the 8 years I was there
