Customer Reviews for U-Haul Moving & Storage at Chambers & I-70

Rating:

1.0

No equipment placed in my vehicle with a phone pickup, caused a 2 hr delay and $60 from Home Depot to fix Was told “it’s not a big deal” by a member of the team there as if this is normal

Rating:

5.0

Everything was exactly what I expected. Thank you! I’ve used UHaul multiple times. I truly appreciate the CONSISTENT & streamlined experience. Equipment was Well maintained & useful information regarding equipment was provided. Solid solid experience.

Rating:

5.0

Love the new ramp trailers!

Rating:

5.0

Thank you for great service

Rating:

5.0

Just keep up the great job Thanks. Coy and Pearl

Rating:

2.0

The line to wait in to get the reserved rental was 30 minutes long. Once I got to the counter, I was advised that the trailer I reserved a week in advance had been overbooked and was not available. The only one available was smaller and made our day more difficult. I returned the trailer the same day, before closing, and was assisted by a U-Haul employee. The next day, I got a call asking if I was going to be returning the trailer. When I told them I had returned it yesterday, they said, "oh, yeah, I see it out there, sorry."

Rating:

1.0

I was supposed to pick up my reservation at 9am, which is when I got to this location. Self check-in wasn’t working so I had to go in, and then proceeded to take 45 minutes to get my rental that I had reserved a week prior. They ended up having to manually rent to me and canceled my reservation because their system was being so slow. I had reserved a one way rental, and they booked me for an in-town, so after a full day of moving, when I got to the return location we had both confirmed, I was unable to return it. I had to spend the next hour on the phone w support and the pick up location to cancel my trip and re-dispatch me to the drop off location when I had specifically asked at the pick up location “Can I still use self return” and confirmed that it would be a different location.. So on my moving day I spent over two hours trying to sort the mess of U-haul. Luckily I was provided a discount but dang. Would not recommend to a friend.

Rating:

1.0

This was the worst experience I have ever had! I was told I could receive a piece of equipment, but turns our it was only in Salida, CO. After my frustration subsided, I agreed to drive the 2 1/2 hours in the opposite direction of my trip to pick up the equipment. Two days before my reservation, I was called and informed this was never an option for me. This information was given to me by a manager named Taylor and a rep by the name of Mohammed. Everything about this reservation was wrong! I was highly disappointed in the entire process! The accountability for none of this was taken. It was simply said that I could not be accommodated. I will go with Budget or Penske for my next move!

Rating:

5.0

Thank you

Rating:

5.0

The check in lady was extremely nice.

Rating:

4.0

Great staff and help with the equipment checking out and checking back in

Rating:

5.0

Great customer service.

Rating:

5.0

Awesome staff and location. Close to home

Rating:

5.0

Some sand and dirt inside on front floor of trailer at corner. Not bad enough to be a major issue. Washed & returned equipment cleaner than I received it.

Rating:

5.0

Nothing. This was by far the best experience I have ever had. You have some of the nicest and kindest people working for you. 1000% happy with everything.

Rating:

5.0

Friendly staff Equipment was ready and in great shape. Fast service both at pick up and drop off Would recommend and will use again.

Rating:

4.0

Signage could be more informative. Perhaps park a few trucks in the return line and drive in and see what is visible.

Rating:

5.0

Excellent service

Rating:

3.0

There is not enough people working there. You walk in and stand at the counter for a half hour before any employee comes in.

Rating:

5.0

🫶🏽

Rating:

5.0

Thanks for having great customer service

Rating:

2.0

Wheel fell off, only got reimbursed for one day out of the 3 I had it. Need to maintain equipment better to avoid serious injury or accidents.

Rating:

5.0

Good customer service

Rating:

5.0

Great customer service. Quick in and out, picking up the truck.

Rating:

5.0

Everything was great and easy, the lady at the register took the time to help me find the cheapest option for renting equipment and it was a huge help.

Rating:

5.0

The manager at this location was very helpful and kind

Rating:

5.0

The manager Andrea was very professional and helpful

Rating:

4.0

Fast and friendly

Rating:

4.0

Took awhile to get checked in to get something but it usually is there since I have used this place many times but as far as getting the trailer and returning it the staff was awesome! Great job!!

Rating:

5.0

JaQuane and Tiarra were both extremely helpful and understanding in assisting me with what I needed to do while also efficiently assisting other customers as well. Very appreciative of them for making a stressful day much less so.

Rating:

5.0

Mi gusto su atención estoy alegre de y gustoso para guardar mi cosas en el storach

Rating:

5.0

Nothing to improve. The yard staff on 3/30 was very helpful and efficient in getting me in and out.

Rating:

5.0

Sarah was fantastic and provided top quality customer service.

Rating:

5.0

Excellent customer service!

Rating:

1.0

We tried to check out from our device but the service from the app is so bad. We thought it was the signal and waited for an hour to try to log in but it still wasn’t successful. So they charged us $20 for not checking out.

Rating:

4.0

Maybe a more attentive checkout. I had to find help.

Rating:

2.0

Trailer was dirty, I had to hook it up myself, no one on the morning shift was doing their job. They did unhook it on return in the late afternoon.

Rating:

5.0

Service was great

Rating:

1.0

Would not recommend this location, reserved a pick up truck and it was the only one there and apparently someone had went on lunch and took the keys. So i had to wait until they got back to finally get the keys

Rating:

5.0

Ms. Andrea was very professional and helpful

Rating:

3.0

I swear me driving this truck got me and my whole family sick, I am convinced that you’re not sanitizing anything even a steering wheel

Rating:

1.0

Truck was very dirty, had trash in the back of seats. It only had a quarter tank of gas and we almost got stuck on the road because of this. This location has gone downhill a lot in the last year.

Rating:

4.0

When I went to the office to check out, only one person was on duty. This was not a good look since it was a Saturday and extremely busy. It was not the first time this has happened and I had to wait about a half hour to be waited on which stopped me from giving them an excellent rating.

Rating:

5.0

The only thing i can think to improve would be more parking. But people can get over it.

Rating:

1.0

Terrible customer service and poor attention to in store customer presence.

Rating:

1.0

One person doing everything waiting for to long to talk to customer and when drop off time the same issue happened waiting to long to get customer service.

Rating:

4.0

Provide step by step process instructions for first time customers

Rating:

1.0

The guys out front with professionals the guy at the desk was very unprofessional and rude to several customers before me and myself said he would get to us shortly and that was not shortly. It was about 6:30 on two was on shift I think his name was potentially DuPont Dumont cuz he had left me a message from that location earlier I'm not sure if it's the same person I don't want to get anybody in trouble for his rudeness

Rating:

5.0

The staff is always helpful, trucks are always available, probably the best ran U-Haul in metro!

Rating:

5.0

Customer service was awesome and they notified me about everything kept me in touch I would highly recommend and I would definitely come back again

Rating:

4.0

They were very responsive when I pulled up and very friendly as well!

Rating:

5.0

I went in and booked my reservation rather than doing it online. Everything was seamless and moved quickly. I came in the following day and was out the door quickly.

Rating:

5.0

No improvements necessary and thank you to Tiarra! She was extremely helpful!

Rating:

3.0

Saturday mornings this location is really busy and could use more counter staff.

Rating:

4.0

I believe we were overcharged, but it wasn’t worth the fight. Very tired after a long moving day.

Rating:

1.0

I rented in the pas and last time always charge me extra.

Rating:

1.0

I booked a trailer and storage unit months in advance. One week before my more my trailer pickup and drop off was changed. The day before my storage unit location was changed. I arrived after a 15 hour drive to be told my unit was given away.

Rating:

1.0

The staff were not friendly and they were very slow. Only one person was helping customers and there was a line of people waiting. The employee was not in any hurry and had no respect for our time. The truck was dirty when we got in it and other employees working made no eye contact with customers seeming to not want to be bothered by us. Very crappy customer service.

Rating:

5.0

Suggest to customer, first go shop. Not pick up in other place than not be the shop

Rating:

2.0

I worked with Michael and from my experience with him I believe he may be new because he kept having to ask for help from his coworker. Beforehand I called and made a reservation giving all my information, the time frame, mileage I needed and size truck. Not sure why but he had to ask me all over again, I was on a time crunch for a pick up so it wasted time going over it again. Michael didn’t explain the documents well, just pointed and highlighted and even though he knew I would return it after hours he didn’t explain how it works to drop it back off (figured that out on my own). I rented some furniture blankets and when we got outside he told me the truck is by the highway, handed me the keys and said to meet back at the garage door. From my past experiences they always pull up the truck and inspect it with me or at least offer that service. He didn’t tell me how to identify which truck it was so I had to figure it out on my own wasting more time (big parking lot and almost slipped on ice) and when I pulled the truck back to the garage like he asked he had already closed the garage door and left the furniture blankets on the ground. It just seemed like Michael didn’t care at all for customer service and wanted me out of there. Given that Michael seemed new I believe he needs to be coached on how to provide at least decent customer service and how to properly do his role.

Rating:

5.0

Great customer service

Rating:

5.0

I would suggest that when a customer has a reservation for a vehicle, That The customer waiting for a vehicle should not have to wait. Because he or she is most likely dealing with time sensitive issues with his or her move. In other words, please don't make customers wait for forty five minutes!!

Rating:

5.0

Efficient and happy experience

Rating:

3.0

Make sure the rear two tires of the truck dont need to be replaced as soon as I put on the trailer The staff was great, the equipment was clean, but the fact that the truck had two flats as soon as I put on the trailer and then the trailer got two flats on the road is unacceptable

Rating:

2.0

Need more staffing to check out/in trailers

Rating:

5.0

Fantastic service

Rating:

5.0

Doing great. You were there when I needed you.

Rating:

1.0

Dear U-Haul Customer Service, I am writing to express my regarding the terrible customer service I experienced when returning a truck at your location. When I arrived at the designated return area, I waited for nearly an hour with no staff coming out to assist me. After waiting for such an extended period, I decided to go inside the building, only to find two employees sitting and using their phones. When I expressed my concern about waiting so long without assistance, one of the employees claimed that he had signaled for me to move the truck forward, but I failed to see his signal. He then decided not to assist me with the return process because of this misunderstanding. This response was shocking and deeply disappointing. I had parked my truck in the designated area marked with a sign instructing customers to “Stop and Wait Here.” While I was waiting, this employee was inside the building, so there was no way I could have seen his signal. Instead of coming out to the designated area to inform me directly, he chose to stay inside and leave me waiting. This behavior reflects a complete lack of professionalism and disregard for customer service. I believe it is U-Haul’s responsibility to ensure that employees are trained to assist customers promptly and effectively. If a customer does not understand or see an employee’s signal, it is the employee’s duty to communicate clearly and ensure the issue is resolved, rather than abandoning the customer. I request that U-Haul review this incident and provide a satisfactory resolution. I trust that you will take appropriate steps to improve the service at this location and ensure such behavior does not happen again. Thank you for your attention to this matter. I look forward to hearing from you soon. Sincerely, Minh Nguyen Email: minhng291@yahoo.com

Rating:

1.0

You sent me an email letting me know I had 30 days to get my money to you for my storage unit. Then you sold all my belongings before that 30 days was up. Check your records. The law says 90 day before you can sell my property. YOU DID NOT GIVE ME THE FULL 90 DAYS!! Now all of my property is gone!!!

Rating:

1.0

HORRIBLE

Rating:

1.0

I cannot, in good conscience, recommend U-Haul to anyone I care about after the experience I endured. From the moment I picked up the truck, I was met with issues that were both frustrating and alarming. The vehicle was handed over with low tire pressure, difficulty starting, and a check engine light illuminated—conditions that were casually dismissed as “sensor issues.” These are not minor inconveniences; they’re signs of neglect, and they left me questioning the safety and reliability of the vehicle. The customer service experience only compounded my frustration. Long wait times at the help desk left me waiting over an hour before I could even begin driving. What should have been a smooth process felt unnecessarily chaotic and unorganized. Then came the issue with refueling. Despite my repeated efforts to fill the gas tank, the nozzle shut off as if it was full. The gas station employee assured me the tank was filled and advised me to continue driving. Yet, I was later charged twice for insufficient fuel—charges that felt both unfair and exploitative after I had done everything I could to ensure the tank was full. This experience left me feeling disappointed and taken advantage of. The hidden fees, the subpar vehicle conditions, and the lack of accountability were disheartening. Renting a truck should not come with this level of stress and distrust. For these reasons, I will never turn to U-Haul again and would urge others to consider alternatives when seeking a rental service.

Rating:

1.0

I told the gal who was helping me that I already had a reservation idk if she couldn't find it in the computer but then she ended up ringing it up all over again. And charged me 250 dollars more than I was quoted for i asked her why it was more and she told me it must be due to taxes. I had to go back for a box dolly because the one I asked for wasn't in the truck. I was sent to this location when the Buckley location realized the truck they had for me was dead. I would have rather worked with the gentlemen over there. He seemed at least like he knew what he was doing and tried his best to help me rectify the situation. Moving is hard enough without everything else going wrong on top of it. I was getting a1 way 20 ft truck I was supposed to have a car dolly and was given a trailer.

Rating:

5.0

Friendly customer service

Rating:

5.0

Every branch I has at between Lakewood, Englewood, and Aurora Colorado. Had great customer service. Everyone was friend and helpful.

Rating:

5.0

Don't change anything. The staff was very nice. Kudos to JZ and Tiarra

Rating:

5.0

Best employees and facility. I would refer anyone to this location.

Rating:

5.0

Found both hood latches unsecured shortly after getting in the road.

Rating:

4.0

Jz was very nice and helpful.

Rating:

5.0

They were jamming...gave me all the energy to get my move done...up to date vehicle...great storage... excellent customer service!! 10 out of 10

Rating:

5.0

Nothing

Rating:

5.0

The whole staff were very pleasant...

Rating:

1.0

There was a problem with my bill and the clerks called for me and informed the person of nothing that I pointed out to them. Then the person I was supposed to get a call from never called. Them when I went to close my storage unit out there was no clerks around I was about to call while in the lobby. She had a bad attitude when she finally came in and I informed her I never got a call then she turned it around and said I talked to the wrong people but I talked to her. Unprofessional and the elevator I thought was going to break down there was no inside left part of the door. Glad I’m gone.

Rating:

3.0

Staff person was robotic - very flat affect - doing just the minimum to get the job done.

Rating:

5.0

Best uhal ever will definitely suggest if you ever need a secured and temporary controlled play for your goods

Rating:

5.0

We have had our personal goods stored at this facility for the last 7 years and during that time we haven't had any issues with our items. We would recommend this facility to anyone who wanted a secure and climate controlled location to store their personal goods.

Rating:

4.0

Brahita the store manager has been extremely helpful and kind to me. And she was always courteous. Also the in store personnel was very kind. Barnaby helped me close out my storage on October 6th. and I appreciate the kindness that he showed me. Yes I would recommend this Uhaul facility to others

Rating:

5.0

The young men and young lady where a big help for me choosing the right storage.

Rating:

4.0

Staff is on point......thank you

Rating:

4.0

Was a good place to store our stuff but was expensive and then after storing for 4 years at the place got no discount on truck rental. Very disappointed. Won’t use U-Haul again.

Rating:

1.0

$12,000 worth of tools stolen from climbing over the walls. Why was the security to entering the building disabled? why is there only 2 cameras on the whole freakin floor?

Rating:

5.0

Great customer service, everyone was friendly and knowledgeable.

Rating:

4.0

i did not like the zip tie on the door. i did not have scissors with me and did not know i would need them. luckily i was able to muscle it off, but then the alarm went off and gave me a headache. also, the free lock was nice but again, really hard to open without a cutting tool with me.

Rating:

1.0

This was the worst experience I had with u haul ever. I thought it was going to be smooth. I was lied to over and over by staff stating they fixed something. I went to 5 different locations to rent and return my equipment. U haul sent me all over the world. Also I didn’t get the size equipment I rented and I had to throw away items.

Rating:

5.0

Great customer service

Rating:

5.0

Excellent customer service, everyone was knowledgeable, friendly and helpful.

Rating:

3.0

I don't like the fact that uhal goes up on charges for storage. Rates went up twice on me without any notice.

Rating:

3.0

No communication.

Rating:

5.0

In the future when I need to purchase a storage it will be you guys .

Rating:

5.0

Excelente

Rating:

5.0

The light did not work inside my outside unit which made it hard to see once the sun went down.

Rating:

5.0

Andrea D. (Facility Manager) is a hidden gem (diamond). She has the most caring and sympathetic spirit for her customers than anyone I have ever encountered at U-Haul. Andrea and her staff under her guidance went above and beyond to assist me with my move-out and truck rental, I am disabled with severe neck and back spasms due to injury, Andrea offered to personally help me with moving out of my unit. Over several days, I was fortunate enough to observe her interaction with numerous customers, she interacted and personally assisted them equal to my experience. Words cannot truly express the character, concern, empathy, and genuine attitude and attention she gives to ALL of her customers. Although she has a great team, She is Clearly the Alpha. SHE IS A GOD-SEND, U/Haul did an amazing job in hiring her, and should do everything in your power to keep her,

Rating:

1.0

I had to wait over an hour to make a payment for my storage. There were 3 or more employees. One person do reservations and the two other were acting like the were working. One employees was on a personal call. I heard her talking to her man. It wasn't work related. I asked for someone to help. There were customers walking out. There were 5 to 6 customers in line after a left. No one apologized.

Rating:

5.0

Beautiful Staff

Rating:

3.0

This location seems to be really understaffed. I understand that’s not the employees’ fault, and they’re doing the best they can, but it’s beyond frustrating as a customer. Lines were long each time I was in the store and they moved very slowly. When I checked in to my storage unit, the person helping me didn’t explain the access card system to disarm the alarm. As a result I accidentally set it off, my card kept showing error messages, and I had to wait in line for half an hour to fix the problem.

Rating:

3.0

The app is what made the experience difficult I could barely rent the storage because all the hiccups online for the service for it

Rating:

5.0

Manager Prince had excellent customer service skills. He along with other associates made my total 3 1/2 - 4 year stay storage and truck rental a very pleasant experience.

Rating:

3.0

The location didn’t have a 10x10x11 so they gave me 2 small ones side by side . Storage is suppose to be 1 month free but they charged me . I had to speak with a supervisor twice for it to be corrected . They kept charging my card . Idk , not a good experience for me . Same with the movers !

Rating:

5.0

I always appreciate helpful knowledge, even when I forget to ask questions.

Rating:

5.0

I rated it. Excellent customer service was great. They explained a lot to me. Everything was all right.

Rating:

5.0

Andrea was professional and friendly she made me feel comfortable and understood the whole process very easy. Next time I'll ask for her again for sure!

Rating:

5.0

I'll surely rent Uhaul again in the future and recommend to families and friends.

Rating:

4.0

It was a nice place to do busiiness.

Rating:

1.0

I was burglarized on the property.!

Rating:

5.0

Todo bien buen servicio

Rating:

5.0

Lorenzo is a pleasure, very helpful and nice.

Rating:

5.0

Thank you so much for all the help with the trailer and truck.

Rating:

5.0

The service was top notch and I was very pleased with the service

Rating:

3.0

Instructions to return car rental was confusing and also check out instruction was not clearly explained. Had to get repeat clarification because everything was not explained up front.

Rating:

5.0

Everything I needed, this storage facility was able to accommodate and deliver

Rating:

5.0

Management & personnel has major concerns? I have written to corporate twice about this issue but since no action has been taken! I decided to move out! Thanks again for allowing me to utilize your space!

Rating:

5.0

They are always friendly and helpful.

Rating:

5.0

One of your employee who drives a purple truck, tail gated me all the way to the u haul storage one day. I almost was going to curse her out in front of all the employees. But god don’t like that. But the next time she does it to the wrong person they might hurt her at her job, or damage her vehicles. Other than that excellent place. And I promise you I’m not lying. She was probably late to work or something

Rating:

5.0

Lorenzo and his staff are awesome.Very understanding and I thank them for everything with the stress of moving and trying to get settled.I would definitely recommend them for all you moving needs from storages to truck rentals.

Rating:

3.0

I have had this storage since 2017 and I don’t like the fact that you kept going up on the price every six months to a year and when I moved out I left a chair that was in good condition and was threatened to be charged for leaving trash AFTER I was packed up and had no where to put the chair. The customer service wasn’t the worst but it wasn’t the best. I would not recommend Uhaul to anyone because it is way more expensive than all of the new storage places popping up and they are not changing prices after a year.

Rating:

1.0

You are thieves

Rating:

5.0

Thank you so much, Great job guys!!!!

Rating:

5.0

Extremely pleased with my experience and the young woman who helped me. She made what is normally a stressful time in live very easy. Your location is very convenient and I will keep you on my list of favourites for future needs.

Rating:

5.0

I really appreciated the courtesy that I got when coming in to pay my bill from the agents on staff.

Rating:

5.0

Very professional! Thank you very much!

Rating:

5.0

Good place

Rating:

5.0

I am extremely impressed with the young woman who helped me with my storage unit. She calmed my moving anxiety was very informative, friendly, polite and professional.

Rating:

5.0

Thank you to each and everyone of you guys that work or have worked at this Uhaul location… Every employee that I had any interaction with was at all times helpful…. No matter my issue and thru the years of renting here, there were MANY!! I was almost sad to be packing out of there and making my final trip to Texas with the last of my belongings… Again I appreciate everyone there… you guys made my life easier by just being so cool, respectful and understanding!!!

Rating:

5.0

The inside of the unit was a bit hard to see in if it was dark out but other than that we had a great experience.

Rating:

1.0

Charged for a full month rent for 5 days of storage.

Rating:

5.0

I heard nothing but bad things about I haul. But I needed immediate assistance and U-haul provided me all the resources needed for a successful move. I also was grateful for the discounts🥰

Rating:

5.0

The Manager Lorenzo Escalante and his Team Members were always ready to serve all my needs. Keep up the GREAT work!

Rating:

5.0

Very clean and safe, I had this storage unit for over 5 years with no issues thank you

Rating:

5.0

The customer carts topped the experience off

Rating:

4.0

Originally very affordable. However, the rise in rent over the last 18 months was reason for moving out.

Rating:

5.0

There has never been a better team of individuals to work with! I'm grateful for this team and all of their support through one of the hardest times in my life!

Rating:

5.0

They were very helpful in my time of need. I truly appreciate all of them.

Rating:

5.0

Everything and everyone from reservation to drop off point and storage was excellent.

Rating:

5.0

In and out no hold ups.

Rating:

2.0

Employees were very rude and unwilling to help with questions asked, and used profanity towards myself and my nephew to embarrass us in front of other customers. I would give my stuff away for free before I would ever use the U-Haul at this location ever again. Very poorly run, and uncoroportive

Rating:

5.0

Lorenzo is a major asset to your entity. Always transparent about rules and regulations and never once disrespectful, Even when I witnessed a hostile customer Lorenzo defused the situation and everybody walked away with a smile. Between Brijida and Lorenzo U-haul should be honored to have them two on the team. They both went above and beyond standard measure. Something you don't see to often ever since the pandemic. Thanks Max

Rating:

3.0

On the outside of the storage it is well lit but on the inside of the storage you have to have a flashlight to find your things and it's pretty dark in there. There's no plugs overall. Everything else was fine

Rating:

5.0

Saul was amazing! Helped so much and took his time! Thank you

Rating:

5.0

Great customer service and friendly employees😊

Rating:

5.0

It is like hitting the easy button! Easy to load the storage ubit from the truck. Staff were kind and helpful!

Rating:

5.0

I had a great experience and the young lady who helped me was very patient and helpful! Thanks again.

Rating:

5.0

Everyone was very helpful and friendly!

Rating:

4.0

Friendly helpful but otherwise kinda confusing

Rating:

3.0

Some of the instructions about how to access the building were not so clear. Maybe have someone walk new people over to show them how to gain access. The guy at the front kept asking us if we were "checked in" after our key card wouldn't work. But he never explained what that actually meant. We had no idea we had to scan the card on the right side of the building then scan on the left to open the doors. Kinda frustrating.

Rating:

3.0

Lazy kids that play to much I'm world where it's not time for that Goofball lane

Rating:

1.0

Access code provided did not work. Drove across the country for a move and we were locked out of the building. Another group arrived and had the same issue. After hours number for manager is disconnected. Site is littered with trash and sketchy people wandering around the building. Trying to speak with local store on the phone is nearly impossible. I'm told that when they are too busy, calls are forwarded to central line. When I call the cell number that is listed for manager, it is disconnected. When I ask for an email for local store, I am told that it is not possible to provide one. When I ask for a return phone call, I do not receive one. When I go to uhaul.com chat, no one responds on the other end. Any suggestions on how to speak with local location on the phone?

Rating:

1.0

Checked in online and got access code to the building as well as a locker number, but once we arrived after traveling across the country, after office hours on Sunday evening, the access code DID NOT work. So we then paid for a second locker online and checked in online again, and again we received a locker # and an access code to the building - and that one again DID NOT work! We called U haul customer service and after 40 mins on hold, they could not help us, we tried reaching the facility manager as his number was listed as an emergency number “reach out after hours for emergency” and his number was disconnected. We got into a building because other customers let us in, as we were standing there at 7pm with a trailer full of stuff to store. We accessed our lockers we paid for, alarm went off every single time we opened it, but nobody showed up to check in on it (not even once)! Some other people showed up with access code too and it did not work for them either.. If you can’t provide storage services, then don’t do it and stick to hauling.. we are moving out within the next few weeks and taking our business and money elsewhere. Thank you!

Rating:

2.0

From the initial point of contact with this location and it’s technical errors of payments not being set up correctly. To be treated like crap just to throw away two items. At the end of the rental i was accused that I could be shutting out another person rental. It that were to happen. They would of have to have access to the building, access to the lock, then storage container was verified by employee. If all of these steps were done then how could o close out another person unit? Given the fact the system showed I’ve been to two other U-Haul locations that day. One including the rental truck used.

Rating:

5.0

Thank you for everything the only thing I moved for is my income as Senor $250.00 became to be to much I lost my job .but thank you any way for your kindness GOD ESS YOU ALL PASTOR MYRA PENNSMITH

Rating:

5.0

Lorenzo una gran persona. Excelente servicio su atención muy buena.

Rating:

5.0

N/A

Rating:

1.0

Staff was very rude iam very disappointed that they where that rude all the afternoon staff on 9/10/2022 pm shift horrible experience

Rating:

5.0

Customer service and facility were great at both locations. My problem was the truck I drove from Bryan Texas to Denver Colorado was the raggedy truck I’ve ever drove I called about the trailer tire , I even called about the check engine light being on and it was leaking fluid but they told me to drive it anyways. It kinda hurt but me and my family made it safely and was greeted with a smile.

Rating:

5.0

I am in a tragic situation the staff may not be perfect but they try and care and address issues thank you for working g with me

Rating:

5.0

Great service all the way around;!

Rating:

1.0

The young black guy really needs to learn customer service and etiquette very rude doesn't want to address the customers when you walk in the store.

Rating:

3.0

Reaching the office via phone was not possible ffor 2 business days, and no message option was allowed despite the recording stating there was. Unit Doors are flimsy and pricing is a llittle on the high side. I bought a code lock, but was still charged for a key lock that I never received.

Rating:

5.0

Fantastic customer service

Rating:

4.0

Very friendly staff, would do buisness again.

Rating:

5.0

I came on some really hard times and the staff at this facility helped and guided me and my family work out a solution to my moving dilemma.

Rating:

5.0

Great service

Rating:

5.0

Thank you so much

Rating:

3.0

How one trailer rental could go so bad I don't want to talk about it

Rating:

5.0

UHAUL Chambers Road had been very responsive, helpful, professional, and courteous. Woyld always recommend UHAUL Chambers Road. Riaf

Rating:

4.0

WHY DO I HAVE TO ANSWER ALL THE QUESTIONS? i don't have an answer for all your questions. I only answered all of them so I could finish with this ridiculousness. The only reason I'm getting this request now is because I finally added this storage unit to my online account. I've had this particular unit for over 9 months (I didn't just "move in") and have a unit in Gilbert AZ also. I don't understand why companies are sooooo..... concerned about their customer service after services are rendered. The customer service starts at the door. I've been using U-Haul for DECADES, literally; both storage units and trucks. Why are you so interested in my opinion now? you haven't been for the last 26 years.

Rating:

4.0

Andrea was amazing to work with. Compassionate, and professional. More employees needed with her strengths.

Rating:

5.0

Very easy to get started, the person assisting me was very helpful and nice.

Rating:

1.0

When I called to make the reservation I was told if it was not local my first month would be free. When I arrive I was charged. When I asked the manager to review the tape of the call he wouldn’t and he charged me. The prerecorded message says something to the fact “this call the be monitored and recorded to keep us honest”. That’s a lie. Andrea has great great customer service and she’s the only reason I’ve continued to use this place

Rating:

1.0

The evening staff was very very rude to me, I was given 24 hours to move my things out, every time I left to move my things to another storage the would put a lock on it,causing me to take time away to go find someone to take it off, they told me that I couldn't keep my things inside, that everything had to be out of the building and on the dock, I will not reccomend them to anyone

Rating:

5.0

N/A

Rating:

5.0

Rob, Monse and Saul were all excellent in helping me with my needs... Outstanding and Satisfing Serve that I received...

Rating:

5.0

Very helpful staff. Convenient to my location.

Rating:

5.0

I would definitely rent here again. I always felt super secure and didn’t have to worry a out my belongings. Appreciated the well maintained facility.

Rating:

5.0

I thank you for working with me ,

Rating:

5.0

Everyone there was wonderful. The prior manager Mr Hernandez was great. The manager on board now Mr. Lorenzo love him to death. I would come back and rent from him any time. Thank you for your services and dealing with me all these years.

Rating:

5.0

Very knowledgeable staff

Rating:

4.0

Pretty solid! Nice people

Rating:

2.0

The spaces were smaller than I thought they would be the 10 x10 was shown as a two to three-bedroom apartment which I definitely don't think it is so I felt kind of ripped off by the prices and what you actually got. We were told right Away about waiting and we were informed we couldn't wait in our unit where it was much cooler they told us we couldn't be on property waiting for our house hold goods that said they would kick us out that we had to be moving we said we are and the gentleman said we couldn't do it there idk whats going on at this location but they seemed to think we wanted to like be homeless in a storage unit ok whatever just saying rudeness and assumption are the mother of law suits ....

Rating:

5.0

Very smooth process from setting up space to unloading in facility.

Rating:

5.0

The assistant manager Alberto(?) was amazing...the only issue is I paid for a lock and you did not have any? Not a big deal...I get you run out of things...but locks? At a storage facility? That requires that particular type? So had to waste time going to Home depot and spending more....but other than that small issue everything was awesome....great run business!! Sam Defabbo

Rating:

5.0

The facility was clean and the staff was extremely accommodating. Thank you guys!

Rating:

5.0

Honorable Service honorable employees

Rating:

5.0

Very clean facility.

Rating:

4.0

.

Rating:

5.0

Excellent customer service and staff. Very helpful and made everything easy.

Rating:

5.0