Customer Reviews for U-Haul Moving & Storage at Clark Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Clark Ave

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ROY S.
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they were very accommodating with location and hour changes

ANTHONY M.
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Customer did not leave a comment.

Sarah H.
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Customer did not leave a comment.

Chad K.
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Customer did not leave a comment.

william F.
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The employee(Randy)) that helped me with my pick up, was excellent!!! Actually he went above and beyond to help me with my equipment pick up. Double checked everything thoroughly and added what was needed to make everything safe. Not often do you get the attention to all the details that he practiced. Then when i returned the equipment, he was not clocked in, and helped me with a speedy check in, this guy is definitely devoted to customer service with a great attitude! I dont usually survey, but had to for this guy!!!

JOANN T.
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Customer did not leave a comment.

Marcel G.
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They were courteous and kind and helpful

Victoria M.
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Customer did not leave a comment.

Matthew H.
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Customer did not leave a comment.

Harry S.
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Check in was fast and simple on line. Hassle free no hidden charges. Staff was great 👍. Check in and checkout.

Jeff F.
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Customer did not leave a comment.

WAYNE P.
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None, you guy do a good job.

ALISON C.
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Randy was extremely professional and courteous.

brian B.
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Great service from Keith and Lisa

Constance P.
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The service was excellent. Keep up the good work.

Carlos M.
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N/a

MICHAEL K. | Overall Experience |
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Customer did not leave a comment.

RACHAEL R.
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Customer did not leave a comment.

Timothy K.
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The staff was attentive, friendly, helpful and courteous.

Ramonia G.
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Customer did not leave a comment.

ryan stuart p. | Overall Experience |
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Customer did not leave a comment.

BRANDON C.
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Customer did not leave a comment.

Breanna B.
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Worst uhaul experience! I definitely did not feel safe this time around due to the condition of the truck. The driver side door was marked with an X as damaged from a prior rental. Well just a heads up that door doesn't close properly!! I was driving and it was telling me my door was open. Which was clearly due to the prior damage it had. Also the truck needs an oil change. It was saying less than 10% oil life left. We had a hard time starting the truck after we loaded it up. That was nerve recking. when a car/truck needs an oil change badly like that it burns more gasoline. So that's frustrating considering this truck was a hog with the gas. So better upkeep would have been appreciated. One last thing with covid you think the truck would be wiped down better. It was dirty and dusty on the dash board, console, and cup holder area. Which makes me believe the truck was not even sanitized before I got in it. This experience makes me not want to use uhaul anymore for my future needs. I want to feel safe when driving. The only good thing about the experience was that the employees were friendly. Please fix and maintain your uhauls better.

NANETTE H. | Overall Experience |
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Customer did not leave a comment.

Eugene P.
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The trucks are in poor condition and need service also the app doesn't work with my phone for sell pickup 24/7 truck share. My location was on and permission was granted to the app but not working. The fuel and mileage were wrong but corrected by the staff. My truck was switched out because of low fuel and mis calculated fuel. You need to give customers a full tank not barely enough to leave the facility. Miles must be correct cause you're cheating your customers if it's not. Someone needs to go through everything and the vehicles and service them and correct all of the miles and fuel reports. Com'on guys your slacking! Otherwise, my team member was amazing. He deserves 5 stars for having to deal with all of these issues.

Jason S. | Overall Experience |
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The employees I dealt with provided great customer service and I had no issues with my unit.

marisol d. | Overall Experience |
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Highly and extremely always helpful, i give it a 5 🌟

ERIN F.
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Jonathan checked us in and he was friendly and efficient.

Gregory W. | Overall Experience |
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Great work

G H. | First Impressions |
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Long story short I got to the facility around 6:20ish(pm)It was closed. Then 30-40 mins later and calling the number on the box that no one answered, I finally figured out how to get in cause it wasn’t explained throughly.. Then after finding my unit it was locked.. tried calling no answer.. I was tired so I seen the storage directly across was available so I used it.. then leaving the alarm went off and I couldn’t sign out. It was a horrible experience. The manager didn’t do enuff for my time and experience.. jus brushed it off and told them to rewrite my paperwork, and cut the lock off.. But the rest of the staff was great.

ANTHONYTYRONE A.
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Customer did not leave a comment.

Graylyn H.
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Customer did not leave a comment.

Annie H. | First Impressions |
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Customer did not leave a comment.

edward M.
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Customer did not leave a comment.

pamela s. | Overall Experience |
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Customer did not leave a comment.

pamela c. | Overall Experience |
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Everyone was very helpful!

Madison S.
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Customer did not leave a comment.

Anthony S.
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Keith was attentive and hospitable. Did great job. Day crew Mon. thru Fri. superb as usual.

joshua B.
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At first i got charged with gas than i called and thr manager called back and said she will call me back. I thought sge wouldn't but she did and let me know that when updating gas it didnt get saved but she gave me the credit. I used to manage a hertz rental car so i really appreciate the professionalism that she had thank you

Andrew H.
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Both Randy and Keith made this experience fantastic. They are professional, polite, and friendly. I would highly recommend this location and I will exclusively be using this location in the future.

Trey A.
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Customer did not leave a comment.

JOSE C.
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Customer did not leave a comment.

Lisa K.
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This is the best managed uhaul. Great hours & staff!

james S.
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Customer did not leave a comment.

Conor H.
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Customer did not leave a comment.

ROBERT A.
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Customer did not leave a comment.

ERICA B.
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Customer did not leave a comment.

husain S.
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The truck was beat up from people neglecting it other than that the service was great the lady that helped was super great I would definitely be back when I need another truck thank you so much!!!!

STEPHEN L.
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Everything was good. I was greeted upon return by Kieth, he was very professional and quick with my return. I couldnt have asked for a better experience. Thank you.

JAMES W.
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Although, I used my credit card for my reservation. Not everyone has that luxury. I overheard a conversation with another customer who was paying with cash. He was told that he could use his 100$ deposit, but after the return of the truck, he would get what he did not back in a check in the mail. If you're able to take our cash, we should be able to get cash back after returning. After all, you guys are not having to wait for your money. Why should we have to? My experience went very smoothly, and the custom er r service was great as always. Keep up the good work, and please reconsider this no cash back policy. It just isn't fair at all.

Loretta H.
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Customer did not leave a comment.

eboni t. | Overall Experience |
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Customer did not leave a comment.

jeremy T.
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EVERYONE that was an employee at the Clark west 65th location was just TOP NOTCH!!! I used to be in the Marine Corps and I pick up on the small things that really make for good genuine customer service and they all knocked it out of the park. I hope that stays consistent because I'd not only be going there versus the competition but it was an experience that I'd drive the extra distance even if another UHaul location was near me just to get that kind of service A JOB WELL Done and I hope they're commended for they're efforts!

BRADLEY W.
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Customer did not leave a comment.

STEVEN M.
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Very helpful and quick service at this location. Much appreciated.

Christopher K.
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Customer did not leave a comment.

Derek T.
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Great job

Paula T.
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They was very accommodating to my request.

DANIEL S.
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I said no Insurance coverage but I was still charged for it after I said no

Michaela V.
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Customer did not leave a comment.

Richard J.
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The equipment was ready and available. The check in and reservation process was very easy, and the return was even simpler. Great job!

Jonathan M.
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Service reps were friendly and helpful; process was quick and efficient.

Michael I.
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Customer did not leave a comment.

Jacqueline G. | First Impressions |
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Keep up the good work. U-haul needs to add a rewards card to its agenda for recurring clients.

Albert R.
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The customer service we have experienced is awful - please train the CSR folks who is providing the revenue so that they have a job

benjerman L.
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Pick up was difficult slow hook up drop off was smooth

TEDDY S.
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Thx again Art

Merry T.
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Customer did not leave a comment.

JASON P.
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Customer did not leave a comment.

Madison H.
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very helpful

NOEL B.
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Best Customer Service Ever I love this location

TEDDY S.
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Thx again, Art

Wayne P.
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keep April ! thank U always.

Corinthia G.
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Customer did not leave a comment.

David L.
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Customer did not leave a comment.

Jason W.
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Customer did not leave a comment.

Robert F.
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Customer did not leave a comment.

VICTOR T.
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Morning crew was on point...outstanding service at this location!

james C.
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Customer did not leave a comment.

Phillip W.
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Customer did not leave a comment.

Teresa M.
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Customer did not leave a comment.

lourdes G.
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On time . Excellent service and very attentive. Fair price. Thank you.

HUNG T.
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Customer did not leave a comment.

TEDDY S.
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Thx again april

joseph g. | First Impressions |
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April sarges is very professional and polite. Extremely courteous to customers and is loved by the staff. A real asset to uhaul.

Alexis W.
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The employees who helped to connect the trailer were incredibly nice. On top of making sure that everything was hooked up and operating, they were also really personable.

ANTOINETTE G.
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Randy went above and beyond for me thru my rental process and exceptional employee he deserves ah raise!!!!!

Eugene B.
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All good. I've used this location many times and will use in the future. Randy the counter guy was helpful. Thanks.

Richard V.
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Customer did not leave a comment.

Alphonse D. | First Impressions |
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I came here from the uhaul storage on brookpark and Tiedeman in Parma. The staff was so disrespectful I almost chose a completely different company but the staff and mgr at the Clark location was so polite and helpful I wanted to tip them but they refused.

patricia L.
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Customer did not leave a comment.

Derek L. | First Impressions |
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Very helpful ..... the GM Responded to my phone call after hours to get me started.

verna e. | Overall Experience |
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Very clean was able to to get in and out with no problem no matter what time and the staff was excellent very professional..I would use you for my storage in the future.

Gwendolyn T.
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Team work make the dream work.... Jennifer, Mike & Amos rock!

Blaine B.
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Maintain equipment. And when it breaks, just don't tell the customer "tough luck!"

Ronald R.
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I had no problems at all. It was a seamless experience. Thanks

Ramona L.
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Customer did not leave a comment.

Elizabeth R.
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Randy was absolutely wonderful! He made the process fast and stress free . He was extremely cheerful. I will definitely go back to this location if I need a truck again.

Alan G.
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Randy and Johnathan were pleasant and extremely helpful.

Ramona L. | Online Move In |
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Randy was very nice and helpful. This location has employees everywhere so there is always someone near that can help.

Dale D.
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The general manager was the one how helped me check in. I was moving my home with a 2 year old and running behind. She made me feel at ease when I called and got to the location to get the truck. When I checked it in the gentleman who helped me was great, even made a little small talk while I waited for my ride. This location was very professional, kind and just overall nice. Thank you for the hard work.

Mirilhom N.
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Customer did not leave a comment.

JAMES R.
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Location was easy to access, local to Cleveland city limit.

Ezell E.
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Customer did not leave a comment.

Danielle M.
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The sliding right door handle was broken making it near impossible to open and pull items from the side of the van. I was also told I needed to refill the tank upon return, which I did. However the tank was only 2/3 full when I got into the vehicle. Lastly the oil change light was on the entire time of the rental.

Angela P.
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Staff very nice! Car sounded like it was going to die

JAMES B.
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Customer did not leave a comment.

WYNETTE L. S. | First Impressions |
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When can I get a month free?

lidaris M.
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This is not my service. This was my sister. It's her who must rate.you. I recommend to ask her email address and proceed with the order servy and claims overall rate.! I called couple times.e already for this manner. I don't understand why you haven't fixed yet.! It's so simple as open her a new account with her email address and information.! So for me.the service rate was overall totally incorrect and missed.! Next time I won't give you any details and contact directly with corporate office.!

jazmine T.
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Customer did not leave a comment.

Hector M.
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Customer did not leave a comment.

pamela s. | First Impressions |
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Customer did not leave a comment.

STEPHEN M D.
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Customer did not leave a comment.

TEDDY S.
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thx again

Bryan B.
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The location claimed I didn't return my truck and proceeded to call me 3 separate times in the days following. It turns out the truck was on their lot the entire time. I was then charged for the extra rental days and had to call and have them reversed. The whole process was extremely frustrating.

Jun P.
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Customer did not leave a comment.

Scott P.
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Customer did not leave a comment.

Krista J.
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Customer did not leave a comment.

Miguel R.
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Customer did not leave a comment.

Julie H. | Overall Experience |
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I had a good experience keeping my belongings here, the unit was clean, secure, and easy to access. My only complaint would be that the elevator is quite old and slow and there is only one so if multiple people are there at the same time it takes a pretty long time to get your things in/out.

CLAIRE B. | Overall Experience |
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Customer did not leave a comment.

Kim S. | Overall Experience |
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Can’t remember the guys names from when we checked out but all Very helpful and great experience.

Jess L. | Overall Experience |
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Customer did not leave a comment.

COLIN F. | Overall Experience |
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Customer did not leave a comment.

David C. | Overall Experience |
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Customer did not leave a comment.

shontia d. | Overall Experience |
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Customer did not leave a comment.

Hana W. | Overall Experience |
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Customer did not leave a comment.

JAY P. | First Impressions |
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Customer did not leave a comment.

joan c. | First Impressions |
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Customer did not leave a comment.

PAUL M V. | First Impressions |
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Very well maintained. Cleanest facility i have seen.

virginia a. | First Impressions |
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April was pleasant and very helpful.

amber t. | First Impressions |
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Customer did not leave a comment.

manuel g. | First Impressions |
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IS A GOOD SERVICE BUT PARKING IS SO LIMITED OR NOTHING.

Pedro A. | Overall Experience |
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Great people. Helpful and polite.

ALLEN B. | First Impressions |
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The manager is a fantastic lady and the staff was very helpful. I’m planing on moving in two or so years. Whenever the case, I’ll be calling on the Clark store to get me all the way together.

teana M. | Overall Experience |
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Ms.April and her crew members went above and beyond for me during the whole process the store always smells good freshly mopped workers always helping customers to make sure they understand all rules if I every have to move or need a storage I will recommend them.

ana g. | First Impressions |
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Representative that checked in me in was friendly however after check in , the person who was assigned to give truck to me never did , had me waiting for truck , he left truck running for over 10 mins at side parking and I had to go in to ask for truck . I called in 30 mins before truck was due to be returned stating I was going to be late to return even though I was on premises storing my things and at time of return was 15 minutes late was never told by anyone that I was going to be charged a 2nd day charge rental. The rep was rude and stated come back or call 800 number because supervisor was not there and she couldn’t do anything about it ....not friendly or apologetic just brushed me off

Kamarin M. | Overall Experience |
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Customer did not leave a comment.

Victoria C. | Overall Experience |
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They. Didn't. Tell. About. 24. Hour. Access. Untill. I could. Not. Get. In

Abigail W. | Overall Experience |
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The fact that when you rent a storage unit and move out you don’t get your money back for the part of the month you didn’t use is a complete crock of poop. But that is on Corporate U-haul. Everyone at the facility is amazing. But because of that one issue, I can’t recommend this company to others for storage. Fudging numbers like that shows that the company isn’t stable enough to rely on and I wouldn’t want a friend to have something in storage when the company goes under.

Jason F. | Online Move In |
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I WAS NOT informed that my unit would be 6 ft above the ground and I would have to carry my heavy stuff up stairs. The unit DID NOT have an included lock like the website said so I was forced to buy one. Overall an awful experience this will be my last year using uhaul.

Kamarin M. | First Impressions |
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Customer did not leave a comment.

meghan a. | First Impressions |
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Randy the employee thar helped us was nice and very helpful

Thea H. | First Impressions |
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Wonder helpful staff!

jeanette p. | Overall Experience |
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April went above and beyond to help whenever I needed it & the staff was so helpful and understanding to my needs when I moved out. I'll always use the Clark location for my moving needs.

EVELYN C. | First Impressions |
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My experience with U Haul was Excellent. Thank you.

mareen e. | First Impressions |
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The workers were very helpful. The maintenance lady was really sweet and helpful as well.

gloria r. | Overall Experience |
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All friendly personal very clean facility.. I would recomment it highly.. Sincerely, GLORIA RODRIGUEZ..

theresa f. | Overall Experience |
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Manager is excellent

GAIL M. | Overall Experience |
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Great PR service!!! Thank you so very much!

Kristen K. | Overall Experience |
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The only negative was the inability to use the loading doors after 7pm. I work long hours and that made it a bit difficult to deal with. Otherwise, it was great.

angela p. | Overall Experience |
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April is awsome

PATRICIA R. | Overall Experience |
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Thank you for keeping my mother's items safe and secure. I truly appreciate not having to worry about the security and acess at all times. The staff was always attentive to any needs or concerns.

chris n. | Overall Experience |
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I never had any problems at this facility and the staff is very helpful and friendly. The manager April is great and works with you whenever you have problems...

Yahaira R. | First Impressions |
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Im going to place some stuff on my self storage and I can’t do it because they have 4 trucks on the front doors of the garage. Plus I need to bring back the truck on the next day at 10am.

Maureen C. | Overall Experience |
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Thank you

DUANE E. | Overall Experience |
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April and her staff were awesome, very helpful and very attentive.

Jeanne T. | Overall Experience |
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This Uhaul site was the 3rd storage facility we have used to store college stuff. It was by far the cleanest, safest and most professionally run. A great value.

Evelyn O. | First Impressions |
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Need improvements in communicating certain items.

Denise V. | Overall Experience |
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Service was excellent place was really clean just infested in roaches.

Jennifer V. | First Impressions |
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Horrible service waiting out side for 3h just to get in are 24/7 storage had to play phone tag because no could find the manager. On top of that all the help numbers on the vans n store were wrong

greta l. | Overall Experience |
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I truly appreciated that on my final moving day out of storage being very hot, and humid. Uhaul offered refreshments, What a nice and kind gesture.

RAYMOND B. | Overall Experience |
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long time renter

Evelyn O. | Overall Experience |
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The staff was very courteous and efficient. The facility was save and secure.

PATRICIA S. | Overall Experience |
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Excellent service keep up the good work.

Adina S. | Overall Experience |
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Very clean storage building, friendly staff!

eric o. | Overall Experience |
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Will use again

R.T.A. B. | Overall Experience |
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Staff at front desk was terrible...try and connect with them by phone and good luck...ask questions and good luck getting answers...would never use them again.

Shileyla R. | Overall Experience |
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Everything was great until my move out day, there was a woman with glasses who was just really upset and took it out on the customers including me. She was no help.

Brenda R. | First Impressions |
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Good

Toni j. | First Impressions |
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very very nice staff

JOCELYN M. | First Impressions |
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The boss there was very professional and warm. I appreciate that. Makes me want to keep my business at that place. All your workers there are the same. Great job and thanks. It's refreshing.

Gordon M. | Overall Experience |
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Uhaul made promises that were not kept. The place was always dirty and crowded with the slowest elevator in the entire world that took so much time to move it was ridiculous. Very Rude Staff

Tiera R. | First Impressions |
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I would really like to thank Keith and Joe for their assistance they did an amazing job.

ysidro e. | First Impressions |
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Store clerk was unpleasant. Storage manager was beyond helpful, amazing and kind but whoever the gal in charge of inspecting and receiving the truck was, needs to revise her approach to csr.

marian m. | Overall Experience |
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for this site it was very hard to speak with an actual employee that worked there. We always had to leave a message and never got a return call.

Daisy G. | Overall Experience |
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I didn't have 24hours access to the facility .that was the only problem that I had other them that everything was good.

Daniel C. | First Impressions |
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The sale person's in the building were great and helpful.

Heather D. | Overall Experience |
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They were rude & disrespectful. Didn't have much knowledge about storage space, elevator size or even tell us to reserve the elevator for loading or unloading. It's not convenient at all.

ANGELIQUE F. | Overall Experience |
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Friendly staff...always clean..

David H. | First Impressions |
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April was extremely knowledgeable and helpful.

sha'ron w. | Overall Experience |
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The manager Zilda was awful and they sold my personal belongings for 50 dollars no I would never deal with this place again.🤬🤬🤬🤬🤬

Janice C. | Overall Experience |
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The Customer service is awesome!! Service Reps are very helpful and kind I recommend Clark uhaul to all my family and friends, The Service is Great👍

Kayla S. | Reservation |
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The team workers were very respectful. My problem is the manager, she is so disrespectful & rude. I can not wait to get my spot in December so I will not have to deal with her.

Donna A. | Overall Experience |
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Thank you for your time and help

ariel h. | Overall Experience |
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The manger had a nasty attitude and would not let me put some things in the Re use center

stacy e. | Overall Experience |
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Employees are always nice and very helpful.

Jerry W. | Overall Experience |
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Very professional and helpful. Unlike some companies the manager helped me to remember a discount I was entitled to, thanks!!

Daniellle Y. | Reservation |
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By far the worst ever. My whole moving experience was a complete mess. Anything that could have went wrong, definitely went wrong.

JOHN M. | Overall Experience |
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Rented several units at the facility, we had a 4 bedroom house. The facility was very clean and secure. Julie, Gilda and staff were very helpful and attentive. I highly recommend. Clark Ave UHaul

Jeanne T. | Overall Experience |
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This is the 3rd year we have stored college stuff for the summer ( all different locations)and this u-haul facility was the most organized, cleanest, safest we encountered. We definitely will return.

ANGELA VERNEL B. | Overall Experience |
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I NEVER GOT MY RECIEPT PLEASE EMAIL IT TO ME ASAP receipt taken on 06/15/2018. The receipt number is 216933.

CAROLYN W. | Overall Experience |
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This was one of the best place I loved everything about it, please keep up the great job

CARL D. | Overall Experience |
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Price increases were ridiculous. After you stopped emailing me payment notices, I called asked you to wait two days to resubmit payment, agent said sure, then bounced my account...total was 260$ craz

Ryan G. | Reservation |
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I cancelled this a week ago, I expect a refund if I have been charged.

lizzie h. | Overall Experience |
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Good, I would use them again. I had got an apt so if I do not like the apt I will get another storage unit with U-Haul on Clark. April was the best, her customer service was great!

Jerry W. | Reservation |
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All of my expectations were met.

Jemila M. | Overall Experience |
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No managers were ever there.. they took and extra 40$ off my card & whn I tried to rectify it., there was no manager there to help. The staff have no close Wht to do and I wuld NEVER EVER go back!!!

Ramona B. | Reservation |
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Terrible service

yolanda b. | Overall Experience |
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Nice place and friendly staff!

hang n. | Overall Experience |
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Staff there is professional

cheyla c. | Overall Experience |
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I’ve always rent from here and never had an issue. The staff is always nice!

ronique v. | Overall Experience |
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Very good service overall.

MARK F. | Overall Experience |
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Well managed location. Staff always helpful. Clean, safe, and secure. I would use this location again.

DONNA W. | Overall Experience |
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My time with U-Haul Clark Cleveland facility amazing the staff exceptional! I would highly recommend. Thank you so much for your service. Donna Wimberly

john m. | Overall Experience |
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Outstanding Service

No reviews have been submitted for this location.

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