First time renting a trailer and have to say it was a great experience. Super nice people at the Clark Ave location too!!SCOTT G.
Customer Reviews for U-Haul Moving & Storage at Clark Ave
Cleveland, OH 44102
(@ Train Ave)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was wonderful & really helpful! I did receive the truck with only 1/4 a tank of gas & the system was down the whole day so i couldn't document it on the website.ARCHIE S.
Customer did not leave a comment.HECTOR F.
Customer did not leave a comment.RICARDO L.
Completely Satisfied.WILLIAM H.
Customer did not leave a comment.ramgelis P.
Your mobile app is worthless, and added a lot of unneeded delays to the process from what we expected. Randy was able to help us get things cleared up quickly and efficiently.Evan K.
Customer did not leave a comment.Joseph m. | Overall Experience
Everyone at the 6000 Clark Avenue U-Haul has been helpful during my move in, move out and a truck rental. This includes Lisa, Abel, Brandon and Michael. Many thanks and keep up the good work!Christopher J. | Overall Experience
Customer did not leave a comment.Luella B.
Location: 6000 Clark Avenue, Cleveland, OH Lisa, Abel and Brandon were very helpful at check out and check in of a 15' Truck I rented on 04/06/21. Lisa and others at this location have been very helpful then entire time I have rented two storage units at this location, one beginning August 2020 and the other beginning December 2020. Many thanks and keep up the good work!CHRISTOPHER J.
Customer did not leave a comment.William A. | Overall Experience
Jonathan was very helpful.WILLIAM A.
Customer did not leave a comment.JEREMIAH J.
The gentleman that helped me both days was top notch!THOR P.
Customer did not leave a comment.Deontae C.
Fantastic experience!!CYNTHIA H.
Customer did not leave a comment.Morteza E.
Customer did not leave a comment.Matthew B.
MICHAEL IS AMAZING, FRIENDLY. QUICK, PROFESSIONAL!richard R.
Customer did not leave a comment.MATTHEW B.
You have good workers and they treat you with kindness like part of the family. Clark u-haul I'll do business anytime I tell my friends and family about them.MARTHA A.
Parking is almost non existant.MICHAELWAYNE T.
Jose and Randy did an excellent job. They were both very professional and courteous. Excellent customer experience overall. Thank you very much I appreciate it.ERIC N.
Customer did not leave a comment.ALICIA D.
Customer did not leave a comment.Todd B.
They charged me for miles I never drove. Said I drove 100 miles when I drove 40. Then charged me extra money. U-haul is money hungry when they shouldn't beTABITHA M.
Customer did not leave a comment.julie f. | Overall Experience
Customer did not leave a comment.Diane Z.
Randy was quick and efficient.Andrew L.
Customer did not leave a comment.Jarrad C.
Customer did not leave a comment.Henry S.
Customer did not leave a comment.Josieanette P. | Overall Experience
Truck wouldn't change gears and catch speed had to wait for almost an hour to switch trucks out ...they so try their hardest thereJESSICA C.
I PAID MY STORAGE , RENTED A TRUCK AND WHEN I WENT TO PICK UP MY STUFF , IT STILL HAD THE PAD LOCK ONJOSIEANETTE P.
thx againarthur K.
The inside of the cab was filthy and the storage enclosure had broken glass in the unit. I am still waiting on someone from this facility to call me to discuss the condition of the unit. I would like to be compensated for the condition of the unit.CRAIG K.
They gave me the worst truck they had, it had the oil and wrench lights on. The truck wouldn't go more than 35 mph and I didn't get any of the equipment I ordered. I will not be bringing any more of my business to this location.Tremaine C.
Customer did not leave a comment.Matthew D.
Customer did not leave a comment.Beverly M.
Customer did not leave a comment.Diana S.
Big shout out to Keith phillips hope I got his name right he helped a lot very satisfied!!TREASURE G.
Randy and Keith helped me out and were great. Awesome customer service from these 2 gentlemen.CHRISTINA R.
Customer did not leave a comment.Kevin Q.
Customer did not leave a comment.jonathan A.
Above everything else the staff was excellentLONNIE W. | Overall Experience
Customer did not leave a comment.Dieu K.
Customer did not leave a comment.Kevin T. | Overall Experience
Don't know the name of the U-Haul employee that helped us (#19 possibly?) He went above and beyond to help us. We had to reschedule from 02/15 to 02/17 due to weather, in the process our order was inadvertently changed from a one-way rental to a round-trip, which would've required an additional fee to drop off our trailer at this location. Your employee, with some extra effort was able to get the drop off fee (that we certainly weren't anticipating) removed. We are very grateful for his dedication to customer service, though he also was not wearing a mask.Paul M.
good service.Pedro L.
Customer did not leave a comment.KEITH M.
Allowing motorcycle trailers to be used one way would be nice.IAN S.
She was very polite.VIRGINIA B.
Michael was very helpful. Friendly, professional, and courteous.Luc K.
Customer did not leave a comment.Issa S.
Customer did not leave a comment.Donna G.
All the workers who worked there on Sunday really was pleasant to me , I would recommend everyone who needs a storage unit to go there .Nancy C.
We were helped by a man named Randy Mcmillon. He helped us measure the trailer to make sure it was the right size, hook it up to our truck and provided great customer service overall. Very please with the experience.Nancy W.
Customer did not leave a comment.Jeffrey K.
Waiting time accurate gas level and mileage Better customer service Hire people that care.TERRANCE M.
Very good servicesmarco C.
Johnathan was a great help!Anna G.
Randy, did a great job. Really helpful and fast.STEVEN F.
Customer did not leave a comment.Jessica S.
Very helpful, friendly, all around good experienceTonya D.
Have a price for used trucks for saleOTIES J.
Customer did not leave a comment.MICHAEL R.
Customer did not leave a comment.AVIONNE R.
Customer did not leave a comment.Marcel G.
Customer did not leave a comment.PAUL R.
they were very accommodating with location and hour changesROY S.
Customer did not leave a comment.ANTHONY M.
Customer did not leave a comment.Sarah H.
Customer did not leave a comment.Chad K.
The employee(Randy)) that helped me with my pick up, was excellent!!! Actually he went above and beyond to help me with my equipment pick up. Double checked everything thoroughly and added what was needed to make everything safe. Not often do you get the attention to all the details that he practiced. Then when i returned the equipment, he was not clocked in, and helped me with a speedy check in, this guy is definitely devoted to customer service with a great attitude! I dont usually survey, but had to for this guy!!!william F.
Customer did not leave a comment.JOANN T.
They were courteous and kind and helpfulMarcel G.
Customer did not leave a comment.Victoria M.
Customer did not leave a comment.Matthew H.
Check in was fast and simple on line. Hassle free no hidden charges. Staff was great ðŸ‘. Check in and checkout.Harry S.
Customer did not leave a comment.Jeff F.
None, you guy do a good job.WAYNE P.
Randy was extremely professional and courteous.ALISON C.
Great service from Keith and Lisabrian B.
The service was excellent. Keep up the good work.Constance P.
Customer did not leave a comment.MICHAEL K. | Overall Experience
Customer did not leave a comment.RACHAEL R.
The staff was attentive, friendly, helpful and courteous.Timothy K.
Customer did not leave a comment.Ramonia G.
Customer did not leave a comment.ryan stuart p. | Overall Experience
Customer did not leave a comment.BRANDON C.
Worst uhaul experience! I definitely did not feel safe this time around due to the condition of the truck. The driver side door was marked with an X as damaged from a prior rental. Well just a heads up that door doesn't close properly!! I was driving and it was telling me my door was open. Which was clearly due to the prior damage it had. Also the truck needs an oil change. It was saying less than 10% oil life left. We had a hard time starting the truck after we loaded it up. That was nerve recking. when a car/truck needs an oil change badly like that it burns more gasoline. So that's frustrating considering this truck was a hog with the gas. So better upkeep would have been appreciated. One last thing with covid you think the truck would be wiped down better. It was dirty and dusty on the dash board, console, and cup holder area. Which makes me believe the truck was not even sanitized before I got in it. This experience makes me not want to use uhaul anymore for my future needs. I want to feel safe when driving. The only good thing about the experience was that the employees were friendly. Please fix and maintain your uhauls better.Breanna B.
Customer did not leave a comment.NANETTE H. | Overall Experience
The trucks are in poor condition and need service also the app doesn't work with my phone for sell pickup 24/7 truck share. My location was on and permission was granted to the app but not working. The fuel and mileage were wrong but corrected by the staff. My truck was switched out because of low fuel and mis calculated fuel. You need to give customers a full tank not barely enough to leave the facility. Miles must be correct cause you're cheating your customers if it's not. Someone needs to go through everything and the vehicles and service them and correct all of the miles and fuel reports. Com'on guys your slacking! Otherwise, my team member was amazing. He deserves 5 stars for having to deal with all of these issues.Eugene P.
The employees I dealt with provided great customer service and I had no issues with my unit.Jason S. | Overall Experience
Highly and extremely always helpful, i give it a 5 🌟marisol d. | Overall Experience
Jonathan checked us in and he was friendly and efficient.ERIN F.
Great workGregory W. | Overall Experience
Long story short I got to the facility around 6:20ish(pm)It was closed. Then 30-40 mins later and calling the number on the box that no one answered, I finally figured out how to get in cause it wasn’t explained throughly.. Then after finding my unit it was locked.. tried calling no answer.. I was tired so I seen the storage directly across was available so I used it.. then leaving the alarm went off and I couldn’t sign out. It was a horrible experience. The manager didn’t do enuff for my time and experience.. jus brushed it off and told them to rewrite my paperwork, and cut the lock off.. But the rest of the staff was great.G H. | First Impressions
Customer did not leave a comment.ANTHONYTYRONE A.
Customer did not leave a comment.Graylyn H.
Customer did not leave a comment.Annie H. | First Impressions
Customer did not leave a comment.edward M.
Customer did not leave a comment.pamela s. | Overall Experience
Everyone was very helpful!pamela c. | Overall Experience
Customer did not leave a comment.Madison S.
Keith was attentive and hospitable. Did great job. Day crew Mon. thru Fri. superb as usual.Anthony S.
At first i got charged with gas than i called and thr manager called back and said she will call me back. I thought sge wouldn't but she did and let me know that when updating gas it didnt get saved but she gave me the credit. I used to manage a hertz rental car so i really appreciate the professionalism that she had thank youjoshua B.
Both Randy and Keith made this experience fantastic. They are professional, polite, and friendly. I would highly recommend this location and I will exclusively be using this location in the future.Andrew H.
Customer did not leave a comment.Trey A.
Customer did not leave a comment.JOSE C.
This is the best managed uhaul. Great hours & staff!Lisa K.
Customer did not leave a comment.james S.
Customer did not leave a comment.Conor H.
Customer did not leave a comment.eboni t. | Overall Experience
Keep up the good work. U-haul needs to add a rewards card to its agenda for recurring clients.Jacqueline G. | First Impressions
April sarges is very professional and polite. Extremely courteous to customers and is loved by the staff. A real asset to uhaul.joseph g. | First Impressions
I came here from the uhaul storage on brookpark and Tiedeman in Parma. The staff was so disrespectful I almost chose a completely different company but the staff and mgr at the Clark location was so polite and helpful I wanted to tip them but they refused.Alphonse D. | First Impressions
Very helpful ..... the GM Responded to my phone call after hours to get me started.Derek L. | First Impressions
Very clean was able to to get in and out with no problem no matter what time and the staff was excellent very professional..I would use you for my storage in the future.verna e. | Overall Experience
Randy was very nice and helpful. This location has employees everywhere so there is always someone near that can help.Ramona L. | Online Move In
When can I get a month free?WYNETTE L. S. | First Impressions
Customer did not leave a comment.pamela s. | First Impressions
I had a good experience keeping my belongings here, the unit was clean, secure, and easy to access. My only complaint would be that the elevator is quite old and slow and there is only one so if multiple people are there at the same time it takes a pretty long time to get your things in/out.Julie H. | Overall Experience
Customer did not leave a comment.CLAIRE B. | Overall Experience
Can’t remember the guys names from when we checked out but all Very helpful and great experience.Kim S. | Overall Experience
Customer did not leave a comment.Jess L. | Overall Experience
Customer did not leave a comment.COLIN F. | Overall Experience
Customer did not leave a comment.David C. | Overall Experience
Customer did not leave a comment.shontia d. | Overall Experience
Customer did not leave a comment.Hana W. | Overall Experience
Customer did not leave a comment.JAY P. | First Impressions
Customer did not leave a comment.joan c. | First Impressions
Very well maintained. Cleanest facility i have seen.PAUL M V. | First Impressions
April was pleasant and very helpful.virginia a. | First Impressions
Customer did not leave a comment.amber t. | First Impressions
IS A GOOD SERVICE BUT PARKING IS SO LIMITED OR NOTHING.manuel g. | First Impressions
Great people. Helpful and polite.Pedro A. | Overall Experience
The manager is a fantastic lady and the staff was very helpful. I’m planing on moving in two or so years. Whenever the case, I’ll be calling on the Clark store to get me all the way together.ALLEN B. | First Impressions
Ms.April and her crew members went above and beyond for me during the whole process the store always smells good freshly mopped workers always helping customers to make sure they understand all rules if I every have to move or need a storage I will recommend them.teana M. | Overall Experience
Representative that checked in me in was friendly however after check in , the person who was assigned to give truck to me never did , had me waiting for truck , he left truck running for over 10 mins at side parking and I had to go in to ask for truck . I called in 30 mins before truck was due to be returned stating I was going to be late to return even though I was on premises storing my things and at time of return was 15 minutes late was never told by anyone that I was going to be charged a 2nd day charge rental. The rep was rude and stated come back or call 800 number because supervisor was not there and she couldn’t do anything about it ....not friendly or apologetic just brushed me offana g. | First Impressions
Customer did not leave a comment.Kamarin M. | Overall Experience
They. Didn't. Tell. About. 24. Hour. Access. Untill. I could. Not. Get. InVictoria C. | Overall Experience
The fact that when you rent a storage unit and move out you don’t get your money back for the part of the month you didn’t use is a complete crock of poop. But that is on Corporate U-haul. Everyone at the facility is amazing. But because of that one issue, I can’t recommend this company to others for storage. Fudging numbers like that shows that the company isn’t stable enough to rely on and I wouldn’t want a friend to have something in storage when the company goes under.Abigail W. | Overall Experience
I WAS NOT informed that my unit would be 6 ft above the ground and I would have to carry my heavy stuff up stairs. The unit DID NOT have an included lock like the website said so I was forced to buy one. Overall an awful experience this will be my last year using uhaul.Jason F. | Online Move In
Customer did not leave a comment.Kamarin M. | First Impressions
Randy the employee thar helped us was nice and very helpfulmeghan a. | First Impressions
Wonder helpful staff!Thea H. | First Impressions
April went above and beyond to help whenever I needed it & the staff was so helpful and understanding to my needs when I moved out. I'll always use the Clark location for my moving needs.jeanette p. | Overall Experience
My experience with U Haul was Excellent. Thank you.EVELYN C. | First Impressions
The workers were very helpful. The maintenance lady was really sweet and helpful as well.mareen e. | First Impressions
All friendly personal very clean facility.. I would recomment it highly.. Sincerely, GLORIA RODRIGUEZ..gloria r. | Overall Experience
Manager is excellenttheresa f. | Overall Experience
Great PR service!!! Thank you so very much!GAIL M. | Overall Experience
The only negative was the inability to use the loading doors after 7pm. I work long hours and that made it a bit difficult to deal with. Otherwise, it was great.Kristen K. | Overall Experience
April is awsomeangela p. | Overall Experience
Thank you for keeping my mother's items safe and secure. I truly appreciate not having to worry about the security and acess at all times. The staff was always attentive to any needs or concerns.PATRICIA R. | Overall Experience
I never had any problems at this facility and the staff is very helpful and friendly. The manager April is great and works with you whenever you have problems...chris n. | Overall Experience
Im going to place some stuff on my self storage and I can’t do it because they have 4 trucks on the front doors of the garage. Plus I need to bring back the truck on the next day at 10am.Yahaira R. | First Impressions
Thank youMaureen C. | Overall Experience
April and her staff were awesome, very helpful and very attentive.DUANE E. | Overall Experience
This Uhaul site was the 3rd storage facility we have used to store college stuff. It was by far the cleanest, safest and most professionally run. A great value.Jeanne T. | Overall Experience
Need improvements in communicating certain items.Evelyn O. | First Impressions
Service was excellent place was really clean just infested in roaches.Denise V. | Overall Experience
Horrible service waiting out side for 3h just to get in are 24/7 storage had to play phone tag because no could find the manager. On top of that all the help numbers on the vans n store were wrongJennifer V. | First Impressions
I truly appreciated that on my final moving day out of storage being very hot, and humid. Uhaul offered refreshments, What a nice and kind gesture.greta l. | Overall Experience
long time renterRAYMOND B. | Overall Experience
The staff was very courteous and efficient. The facility was save and secure.Evelyn O. | Overall Experience
Excellent service keep up the good work.PATRICIA S. | Overall Experience
Very clean storage building, friendly staff!Adina S. | Overall Experience
Will use againeric o. | Overall Experience
Staff at front desk was terrible...try and connect with them by phone and good luck...ask questions and good luck getting answers...would never use them again.R.T.A. B. | Overall Experience
Everything was great until my move out day, there was a woman with glasses who was just really upset and took it out on the customers including me. She was no help.Shileyla R. | Overall Experience
GoodBrenda R. | First Impressions
very very nice staffToni j. | First Impressions
The boss there was very professional and warm. I appreciate that. Makes me want to keep my business at that place. All your workers there are the same. Great job and thanks. It's refreshing.JOCELYN M. | First Impressions
Uhaul made promises that were not kept. The place was always dirty and crowded with the slowest elevator in the entire world that took so much time to move it was ridiculous. Very Rude StaffGordon M. | Overall Experience
I would really like to thank Keith and Joe for their assistance they did an amazing job.Tiera R. | First Impressions
Store clerk was unpleasant. Storage manager was beyond helpful, amazing and kind but whoever the gal in charge of inspecting and receiving the truck was, needs to revise her approach to csr.ysidro e. | First Impressions
for this site it was very hard to speak with an actual employee that worked there. We always had to leave a message and never got a return call.marian m. | Overall Experience
I didn't have 24hours access to the facility .that was the only problem that I had other them that everything was good.Daisy G. | Overall Experience
The sale person's in the building were great and helpful.Daniel C. | First Impressions
They were rude & disrespectful. Didn't have much knowledge about storage space, elevator size or even tell us to reserve the elevator for loading or unloading. It's not convenient at all.Heather D. | Overall Experience
Friendly staff...always clean..ANGELIQUE F. | Overall Experience
April was extremely knowledgeable and helpful.David H. | First Impressions
The manager Zilda was awful and they sold my personal belongings for 50 dollars no I would never deal with this place again.🤬🤬🤬🤬🤬sha'ron w. | Overall Experience
The Customer service is awesome!! Service Reps are very helpful and kind I recommend Clark uhaul to all my family and friends, The Service is Great👍Janice C. | Overall Experience
The team workers were very respectful. My problem is the manager, she is so disrespectful & rude. I can not wait to get my spot in December so I will not have to deal with her.Kayla S. | Reservation
Thank you for your time and helpDonna A. | Overall Experience
The manger had a nasty attitude and would not let me put some things in the Re use centerariel h. | Overall Experience
Employees are always nice and very helpful.stacy e. | Overall Experience
Very professional and helpful. Unlike some companies the manager helped me to remember a discount I was entitled to, thanks!!Jerry W. | Overall Experience
By far the worst ever. My whole moving experience was a complete mess. Anything that could have went wrong, definitely went wrong.Daniellle Y. | Reservation
Rented several units at the facility, we had a 4 bedroom house. The facility was very clean and secure. Julie, Gilda and staff were very helpful and attentive. I highly recommend. Clark Ave UHaulJOHN M. | Overall Experience
This is the 3rd year we have stored college stuff for the summer ( all different locations)and this u-haul facility was the most organized, cleanest, safest we encountered. We definitely will return.Jeanne T. | Overall Experience
I NEVER GOT MY RECIEPT PLEASE EMAIL IT TO ME ASAP receipt taken on 06/15/2018. The receipt number is 216933.ANGELA VERNEL B. | Overall Experience
This was one of the best place I loved everything about it, please keep up the great jobCAROLYN W. | Overall Experience
Price increases were ridiculous. After you stopped emailing me payment notices, I called asked you to wait two days to resubmit payment, agent said sure, then bounced my account...total was 260$ crazCARL D. | Overall Experience
I cancelled this a week ago, I expect a refund if I have been charged.Ryan G. | Reservation
Good, I would use them again. I had got an apt so if I do not like the apt I will get another storage unit with U-Haul on Clark. April was the best, her customer service was great!lizzie h. | Overall Experience
All of my expectations were met.Jerry W. | Reservation
No managers were ever there.. they took and extra 40$ off my card & whn I tried to rectify it., there was no manager there to help. The staff have no close Wht to do and I wuld NEVER EVER go back!!!Jemila M. | Overall Experience
Terrible serviceRamona B. | Reservation
Nice place and friendly staff!yolanda b. | Overall Experience
Staff there is professionalhang n. | Overall Experience
I’ve always rent from here and never had an issue. The staff is always nice!cheyla c. | Overall Experience
Very good service overall.ronique v. | Overall Experience
Well managed location. Staff always helpful. Clean, safe, and secure. I would use this location again.MARK F. | Overall Experience
My time with U-Haul Clark Cleveland facility amazing the staff exceptional! I would highly recommend. Thank you so much for your service. Donna WimberlyDONNA W. | Overall Experience
Outstanding Servicejohn m. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the enviroment!