Customer Reviews for U-Haul Moving & Storage at Clark Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Clark Ave

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Jorge T. on

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I tried to rent online but experienced problems. Just make it simple. I have used Uhaul three times already. Why not keep my information intact so that when I rent again I dont have to reenter the same information.

raimondo C. on

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Terrible customer service . Ambiguous and then they don't want to explain. Lots of shoulder shrugging

Deanna W. on

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The morning crew was amazing! The evening crew, not so much.

arthur K. on

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Thx

Tracie A. on

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Customer did not leave a comment.

erik I. on

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Anthony S. on

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April has her staff well trained, Emily, Keith and Adina were all AWESOME my van was waiting at the door by the time we walked out, vehicle was clean and had no problems with it or the rental. Numbers on the contract matched what we checked I.e, fuel and mileage was spot on very impressive service Saturday, October 12th, 20019

frank M. on

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jesse H. on

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We had a challenging time with this Uhaul rental location. 1) We were told that we needed to RETURN our Uhaul cargo van to a DIFFERENT location than the pick up location despite requesting the same location for pick up and drop off. When we questioned the representative about whether WE had to organize for someone ELSE to pick us up from the new location and bring us back to our vehicle at the original location, the sales representative said yes. This is completely unprofessional. 2) When we arrived at the new mandatory drop off location, the staff they did not know anything about the drop off and instructed us to go back to the original location 3) The mix up cost us over 30 minutes. When the representative was checking the vehicle for any damage he noted that we were being charged for two days, because of the "overtime" accrued by the mix up. Fortunately he was able to remove the additional charge from the account. I don't know anyone who would consider 4 hours and thirty minutes a two day rental. It is ridiculous. We won't be using this location again

arthur K. on

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Thanks

Ambrose K. on

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LUIS D. on

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Everyone helpful from check in to check out

James W. on

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Originally my reservation was at E.55th Chester location I rented a car transport after hooking it up I left tire was flat turned around and brought it back after being charged for it sent to this location and charged again this an inconvenience although I am told the charges would be reversed.

Olga C. on

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Give your employees training on how to work with customers and stress to them how important it is to smile and greet people nicely and respect each other in front of customers , one of your employees was super rude to me he shouldn’t be working with the public.

STANLEY H. on

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Customer did not leave a comment.

PATRICIA R. on

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Thank you for keeping my mother's items safe and secure. I truly appreciate not having to worry about the security and acess at all times. The staff was always attentive to any needs or concerns.

james B. on

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Great staff, easy pick up and drop off

GREG S. on

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Worst customer service experience ever. No courtesy from anyone. The woman who checked us out is a horrible human being. Replace Engine Oil on in the Cargo Van. This location should be shut down. I'll never rent from U-haul ever again.

chris n. on

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I never had any problems at this facility and the staff is very helpful and friendly. The manager April is great and works with you whenever you have problems...

melinda T. on

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Kisha H. on

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margaret C. on

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Sesan S. on

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The location was so nice but the guy i meet he is very rude and he's does not knw how to talk to customer he need to go for more training unless this location will get more bad rate Bcos of him

Norberto A. on

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Well, first off, I don't recall anything stating an after hours service fee and I was charged for supposedly using the utility cart when I did not use it, the clip must have broken off because I used my own heavy duty professional cart.

lindsay J. on

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Emily Snyder and colleagues were extremely unkind and rude. While they had the uhaul ready, they showed no kindness or any customer service to me. When dropping the uhaul back off, another employee came out to register it and in a very harsh tone and demeanor. He stated to get out of the uhaul and said no words except that it would be $48. I can say I would definitely NOT recommend this location to a friend who wanted to be treated like an actual customer.

Yahaira R. on

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Im going to place some stuff on my self storage and I can’t do it because they have 4 trucks on the front doors of the garage. Plus I need to bring back the truck on the next day at 10am.

ANTHONY C. on

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John G. on

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Demarcus H. on

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I was charged an after hours service fee for dropping truck off after hours. I dropped it off early to avoid more charges, and to do you guys a favor, but instead I was penalized for it.

Timothy P. on

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Maureen C. on

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Thank you

JOYCE D. on

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Nelson R. on

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Alphonse D. on

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General manager was the most professional and helpful individual I’ve ever had the pleasure of speaking with. The charismatic approach the individual provides deserves to be looked into. Talent can be wasted here...you’ve got yourself an actual good employee who represents your company in a phenomenal light.

Jalila K. on

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The best U-Haul in Cleveland! Clean and great customer service! 5 starts!!

Jennifer B. on

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Robert W. on

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DUANE E. on

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April and her staff were awesome, very helpful and very attentive.

doreen S. on

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I orginally was going to rent the cargo van for four hours. The agent asked me if I would be able to keep the truck overnite (if possible) because the are having an issue with thr catalytic converters being stolen. I agreed to do so, which caused me to go over on my mileage. When I received my final receipt, I was charged for those miles. Since the agent asked that I keep the truck, I don't feel like I should've been charged but overall it was a nice & smooth experience.

Jeanne T. on

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This Uhaul site was the 3rd storage facility we have used to store college stuff. It was by far the cleanest, safest and most professionally run. A great value.

Evelyn O. on

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Need improvements in communicating certain items.

Denise V. on

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Service was excellent place was really clean just infested in roaches.

Jennifer V. on

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Horrible service waiting out side for 3h just to get in are 24/7 storage had to play phone tag because no could find the manager. On top of that all the help numbers on the vans n store were wrong

greta l. on

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I truly appreciated that on my final moving day out of storage being very hot, and humid. Uhaul offered refreshments, What a nice and kind gesture.

RAYMOND B. on

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long time renter

Evelyn O. on

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The staff was very courteous and efficient. The facility was save and secure.

PATRICIA S. on

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Excellent service keep up the good work.

Adina S. on

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Very clean storage building, friendly staff!

eric o. on

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Will use again

R.T.A. B. on

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Staff at front desk was terrible...try and connect with them by phone and good luck...ask questions and good luck getting answers...would never use them again.

Shileyla R. on

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Everything was great until my move out day, there was a woman with glasses who was just really upset and took it out on the customers including me. She was no help.

Brenda R. on

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Good

Toni j. on

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very very nice staff

JOCELYN M. on

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The boss there was very professional and warm. I appreciate that. Makes me want to keep my business at that place. All your workers there are the same. Great job and thanks. It's refreshing.

Gordon M. on

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Uhaul made promises that were not kept. The place was always dirty and crowded with the slowest elevator in the entire world that took so much time to move it was ridiculous. Very Rude Staff

Tiera R. on

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I would really like to thank Keith and Joe for their assistance they did an amazing job.

ysidro e. on

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Store clerk was unpleasant. Storage manager was beyond helpful, amazing and kind but whoever the gal in charge of inspecting and receiving the truck was, needs to revise her approach to csr.

marian m. on

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for this site it was very hard to speak with an actual employee that worked there. We always had to leave a message and never got a return call.

Daisy G. on

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I didn't have 24hours access to the facility .that was the only problem that I had other them that everything was good.

Daniel C. on

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The sale person's in the building were great and helpful.

Heather D. on

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They were rude & disrespectful. Didn't have much knowledge about storage space, elevator size or even tell us to reserve the elevator for loading or unloading. It's not convenient at all.

ANGELIQUE F. on

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Friendly staff...always clean..

David H. on

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April was extremely knowledgeable and helpful.

sha'ron w. on

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The manager Zilda was awful and they sold my personal belongings for 50 dollars no I would never deal with this place again.🤬🤬🤬🤬🤬

Janice C. on

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The Customer service is awesome!! Service Reps are very helpful and kind I recommend Clark uhaul to all my family and friends, The Service is Great👍

Kayla S. on

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The team workers were very respectful. My problem is the manager, she is so disrespectful & rude. I can not wait to get my spot in December so I will not have to deal with her.

Donna A. on

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Thank you for your time and help

ariel h. on

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The manger had a nasty attitude and would not let me put some things in the Re use center

stacy e. on

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Employees are always nice and very helpful.

Jerry W. on

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Very professional and helpful. Unlike some companies the manager helped me to remember a discount I was entitled to, thanks!!

Daniellle Y. on

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By far the worst ever. My whole moving experience was a complete mess. Anything that could have went wrong, definitely went wrong.

JOHN M. on

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Rented several units at the facility, we had a 4 bedroom house. The facility was very clean and secure. Julie, Gilda and staff were very helpful and attentive. I highly recommend. Clark Ave UHaul

Jeanne T. on

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This is the 3rd year we have stored college stuff for the summer ( all different locations)and this u-haul facility was the most organized, cleanest, safest we encountered. We definitely will return.

ANGELA VERNEL B. on

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I NEVER GOT MY RECIEPT PLEASE EMAIL IT TO ME ASAP receipt taken on 06/15/2018. The receipt number is 216933.

CAROLYN W. on

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This was one of the best place I loved everything about it, please keep up the great job

CARL D. on

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Price increases were ridiculous. After you stopped emailing me payment notices, I called asked you to wait two days to resubmit payment, agent said sure, then bounced my account...total was 260$ craz

Ryan G. on

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I cancelled this a week ago, I expect a refund if I have been charged.

lizzie h. on

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Good, I would use them again. I had got an apt so if I do not like the apt I will get another storage unit with U-Haul on Clark. April was the best, her customer service was great!

Jerry W. on

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All of my expectations were met.

Jemila M. on

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No managers were ever there.. they took and extra 40$ off my card & whn I tried to rectify it., there was no manager there to help. The staff have no close Wht to do and I wuld NEVER EVER go back!!!

Ramona B. on

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Terrible service

yolanda b. on

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Nice place and friendly staff!

hang n. on

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Staff there is professional

cheyla c. on

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I’ve always rent from here and never had an issue. The staff is always nice!

ronique v. on

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Very good service overall.

MARK F. on

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Well managed location. Staff always helpful. Clean, safe, and secure. I would use this location again.

DONNA W. on

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My time with U-Haul Clark Cleveland facility amazing the staff exceptional! I would highly recommend. Thank you so much for your service. Donna Wimberly

john m. on

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Outstanding Service