Customer Reviews for U-Haul Moving & Storage at Clinton Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Clinton Hwy

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Amy W.
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Customer did not leave a comment.

Charles E.
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July D.
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HOANG N.
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Good service Thanks you

Barry T.
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keep up the great work

donna B.
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Gerald S.
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I felt like it was very easy and professional. The crew was very friendly

Laura D.
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Melanie B.
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I have had to use Uhaul several times in the past 3 to 4 years. And I have a uhaul location closer to me than this one. But this location is amazing. They are prompt and professional. But even more than that, I come back to this location everytime because of Jason Tilson. He remembers me everytime and is always happy and hilarious. I actually look forward to going to uhaul just so I can converse with him. I hope you know what an amazing employee you truly have at this location.

Danny H.
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Customer did not leave a comment.

Kent B.
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The online check in was great with one exception. Seemed weird that you guys wait to get references until pick-up, leaving the person renting standing there while you call and confirm those references. Luckily the two I listed answered the phone right away, but obviously that wouldn't always be the case and could be a hassle. Couldn't you ask for those verification steps when the person first reserves the truck, so that the online pick-up is easier? Might be reasons not to, just figured I'd offer my two cents. The process worked great other than that!

James K.
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eglael b. | Overall Experience |
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Martha H.
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Customer service always great!

David G.
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Incredible customer service...the store was well stocked with other items that I needed and they all took time to help set up my towing hitch before I left. Really top notch operation and a beautiful, clean new store.

catherine F.
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Customer did not leave a comment.

Cathy N.
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I got a appliance dolly that was broken so couldnt use it. Was in a time crunch and didnt have time to take it back and get another. Had to make do. Upon return, They apologized and DID refund the price of the dolly! So that was gr8. Just be sure to check equipment b4 u leave tbe store.

Berlin F.
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Yannette D.
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William W.
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Gary P.
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RON M.
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Ronnie M.
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Kelly W.
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marguerite M.
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Erica K.
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There was a really long wait due to only like 2 people working.

Christopher O.
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Xylina M.
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Kenneth H.
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Jerry B.
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Even though we all sign a contract at the end of our transactions all we hear is wat u tell us. I was told i had 2 days with my rentalnpver the phone and in person. Then my place pf return changed and obviously so did my rate! I was not told about the change and therefore lost my deposit and then some! That pisses me off becuz i know wat i was told and thats not wat happened. I know Now wat the contract says but again, i was told one thing and something else happened. Guess ill not trust Uhaul anymore and take time out to read the contract! Keep up the hussle Uhaul. U shud make a billion this year alone while me and my little $49 ticket continues to put me further in the hole. THANKS

Penny B.
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Tom W.
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Robert Jerry Jr A.
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David B.
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Joseph V.
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Dexter H.
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Nothing I can think of, we didn’t have any issues.

William P.
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Heather H.
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Continue the same service as I got.

Daphene G.
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I have used this location several times And staff are excellent Only complaint. Dirt ashtray. And I don’t smoke

Christopher T.
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Great group of people at this location. Quick and helpful.

patricia S.
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Customer did not leave a comment.

John W.
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No improvements needed.

George J.
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Maybe Serving Cherry Nut Ice Cream in the Lobby while standing in line ? ?? U-hauls service was professional starting with your 1-800 Reservation and then with your accommodations you provided me at the U-hauls Community Center. The New Store on Clinton Highway looked fantastic. Again ... Today I am very pleased with U-hauls Complete Moving and Storage Services. Sincerely George Johnston

Moriah J.
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JOHN C.
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Jessica L.
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Myron B.
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James T.
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They did not give us enough knowledge to take the truck back we had to pay overage

Patricia H.
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Misty F.
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The staff are are friendly, personal, and work fast.

Wolcott B.
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Judy R.
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John Y.
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No comments.

Beth P.
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The only negative was the bathroom was out of order. And someone was working on that. Excellent customer service. The only place I will rent from.

Charles D.
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Boyd S.
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Store personnel were courteous and professional. On line process is a wonderful tool.

eglael b. | First Impressions |
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Amy Y.
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Donna W.
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Nothing!!! Nicole was very helpful when picking up my ready to go boxes. She even called another location to drop them off the next day for me to pickup! Everything went smooth. Will definitely recommend this location. Thanks Nicole!!!!

Tina G.
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Nathan T.
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Clarence M.
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This is the best uhaul location in knoxville

Steven D.
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Staff unprofessional from the moment we picked up the truck until we dropped it off. Made us go find our truck instead of pulling it up. Did not clean the snow/ice off the truck. Made us carry our supplies to the truck which was behind the lot.

Janet S.
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Stephany H.
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William H.
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I am still waiting on the manager to contact me. I left a box of hats in the trailer and 48 of them got wet. I was able to save 28 of them but 20 of them were not able to be resold by me.

curtis L.
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Easy transaction. Trailer pulled great no issues.

Robert R.
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Marilyn M.
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Keep food in the employee area not on the front counter.

David D.
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Make your attendant to lose the nose ring! It was offensive.

Stephen L.
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Customer did not leave a comment.

Gary M.
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I think you should always greet a customer as they walk in the door just say hello we will be with you in a moment

Terry H.
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The employees behind the counter were very helpful and took the time to show me all that I needed to know

George D.
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Customer did not leave a comment.

Dallas L.
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To be honest, I'm a little disappointed and upset. I rented from uhaul thinking it was a good value for a few local errands. $200 later I realize how quickly mileage adds up. I don't understand why you do not offer unlimited mileage on local rentals.

Lloyd C.
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Christopher F.
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CAROL F.
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Melissa M.
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William B.
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Keep doing what your doing,that's being the best place to rent a truck to move with. The lady that assisted me with it all deserves all the credit,she made it all worth me coming there,once again thanks to Nichole for all she has done today

Max B.
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Jacob H.
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Patricia G.
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Elaine M.
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Easy drop off. Only complaint is we went into the area to drop off the trailer and waited like it said. No one came for about 5/10 minutes. So I went in. I walk in and the two girls were sitting and talking. I told them I was there waiting to drop my trailer off and they told me they didn’t see me even though you look up at all the cameras and my vehicle was literally right there.

DEBBIE S.
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Josephine S.
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Sadia C.
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I have used a lot of uhauls but this was the worst truck ive used. It did not drive well. It jerked a lot and the alignment was off. I had to turn the wheel to the right just to drive the truck straight. I will always use uhaul but i did not have a good expiernce with this particular truck.

Jeremy S.
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The associate who helped me,I believe his name to be Jason, was very polite as well as very helpful. Made my first experience with this service pleasurable.

James S.
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Nothing

Lovenia D.
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Daniel F.
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William C.
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Seems like employees smoke a lot at this location and were doing so at drop off area both times I visited.

DAVE S.
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Dennis D.
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Vanessa C.
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daniel G.
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None. Excellent overall.

Estella C.
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Stephen S.
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Kyle A.
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Joe K.
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I think you are doing a great job now!

R K W. | First Impressions |
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Only negative thing I'll say is greeting was not on time, stood at counter for what seemed like awhile before I was greeted with two employees behind the counter.

Randy L Z.
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Fast service and accurate; done in less than 5 minutes upon arrival.

Kenneth A.
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Customer did not leave a comment.

David H. | Overall Experience |
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Employees were friendly and helpful.

David H. | First Impressions |
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Personnel was friendly and helpful. Unit was clean and easily accessible.

LAURA M. | Overall Experience |
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I couldn't have asked for a better experience!

Eddie B. | Overall Experience |
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the guy that works full time and helped me is a great employee for the company

joseph r. | Overall Experience |
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Very nice service

Trevis G. | Overall Experience |
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I loved this facility... It was clean affordable and the Staff treated me like family. Also Kudos to Jason for his dynamic customer service skills! 👍👍👍

Barbara B. | Overall Experience |
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The location on Clinton Hwy in Knoxville has the greatest staff. Very helpful and friendly. I wouldn't think twice about using them again if needed.

Barbara B. | First Impressions |
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The staff on Clinton Hwy were very helpful and friendly. Made my moving experience a little less stressful.

Andrew B. | First Impressions |
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The Knoxville staff was excellent. They offered ice cold water. Jason stayed late in Knoxville while my brother and I finished up unloading the truck. Thank you Jason

James L. | First Impressions |
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Excellent service

linda k. | First Impressions |
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They were very helpful and courteous.

Kimberly R. | Overall Experience |
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This is a great place to store your things - clean, safe, and with the most staff!

Kimberly R. | First Impressions |
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Everyone at this location is so friendly and knowledgable. The manager always is a great help and extremely easy to work with.

Karen C. | Overall Experience |
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The staff very helpful and friendly I would rent from U-Haul again!!!!

Erin r. | Overall Experience |
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Good location and easy to navigate to the storage facility rooms

Charles B. | First Impressions |
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I would highly recommend Uhaul for all your moving experiences!!

miles k. | Overall Experience |
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This is a secure location with a very good staff.

Cooper L. | Overall Experience |
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No

Chris H. | First Impressions |
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Nicole was very helpful and very professional in assisting me with my storage unit rental process.

Karen C. | First Impressions |
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Everything was great !!!!

CYNTHIA L. | Overall Experience |
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This location is the BEST one I've EVER done business with over 30 years. I was locked inside the storage area once and it took SOME TIME b4 anyone could be reached to let me out. Improvement needed .

Megan M. | Overall Experience |
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Jason was AMAZING! He absolutely made the moving/storage experience easy and smooth. I would come back to this location, even though its not most convenient to where I live, because of him.

Lindsey G. | First Impressions |
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Pick up was fast and simple. I got a trailer that looked like it was brand new, so I had no trouble making the 600 mile drive with it. Rental extensions and adding storage was also simple and easy!

Heather O. | Overall Experience |
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Staff was always courteous and helpful. Very friendly people. Great customer service.

George J. | First Impressions |
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Best U-Haul crew in Knoxville Tennessee impeccable service

Jacqueline R. | Overall Experience |
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Loved them

Paul D. | First Impressions |
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Move-in and rental equipment return was quick and efficient.

HELEN S. | First Impressions |
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Best experience I have ever had at a storage facility. The owner was very helpful and nice

janaya r. | Reservation |
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Experience was great

Virginia W. | Overall Experience |
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The staff is very helpful and always willing to help with most of our needs.

LAURA M. | Reservation |
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The staff was very friendly and helpful! The storage facility is clean. I would definitely recommend U-haul to a friend.

PATRICIA D. | Overall Experience |
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Thanks!

Debra G. | Overall Experience |
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There's a young lady who works there..very nice and very helpful..but there's an older grey haired gentelman that needs to retire..he is not pleasant. Time to retire.

Lorin S. | Reservation |
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I had such an easy time renting from U-Haul. I was graced with a brand new truck, and everyone I encountered went over and above to help me out and answer my questions, I definitely recommend.

Alan P. | Overall Experience |
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Staff went above and beyond to solve issue with storage. Thanks.

Megan L. | Overall Experience |
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Jason helped us get what we needed so we could get on with our move. We asked about second hand furniture in the Knoxville area as well and he gave several great suggestions. Very friendly

JOE L. | Overall Experience |
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none

Aria T. | Overall Experience |
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The facility itself was fine and the unloading process for my Ubox was easy, but there was an older male staff member whose name I did not catch who was extremely rude. Jason was very nice though.

Donna M. | Overall Experience |
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The young man ,Assistant Manager, was very very helpful to me. He understands excellent customer service.

No reviews have been submitted for this location.

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