Customer Reviews for U-Haul Moving & Storage at Clinton Hwy

Rating:

5.0

I got an older cargo van, late in the day. It drove OK but lacked the bells and whistles of the newer models. Reasonable price and handy location.

Rating:

5.0

Very helpful and accommodating

Rating:

5.0

The Store was clean and the employees service was great.

Rating:

5.0

Very Polite and professional

Rating:

3.0

I just dropped the truck and they emailed me the receipt. Was fast and simple

Rating:

5.0

Uhaul on Clinton Hwy in Knoxville made it so easy and effortless to get what I needed for moving. I was pretty amazed how easy the whole process was.

Rating:

5.0

Staff was extremely nice, friendly, polite, and helpful! They attended to ALL of our needs, and they did it wearing a smile! We want to thank the staff for their help, their kindness, and their beautiful smiles! They made me and my husband feel valued as customers, and that is something that is very rare these days! Keep up the great work U-Haul!

Rating:

5.0

Just keep up the great work that you're doing now,one of the smothes of all my rentals

Rating:

5.0

Quick and easy to get a trailer. Sean was great to work with made sure I got what I needed and I was good to go.

Rating:

5.0

Great customer service. Tamo was friendly and quick to check me out with trailer rental.

Rating:

1.0

Complete trash harassed me after drop off weeks ago returned to pick up a palate that they couldn't just throw away … called and we're going to charge me hundreds to throw it out for a customer … drove back to get it and after weeks this self storage joke of a uhaul place tried to charge me another 100 and charged my card … weeks later when they were supposed to reimburse me for overcharging me because I already paid uhaul over 550 bucks for a truck I drove and returned two days early … never use this place ever again or uhaul if they don't fix this

Rating:

1.0

All kinds of stuff in the parking area. Could've easily gotten flat tires. Had the trailer for 2 days and got charged for 4 and got told there was nothing he could do.

Rating:

4.0

Better waiting area

Rating:

5.0

Great staff! Very friendly!

Rating:

5.0

Excellent customer service. Friendly and knowledgeable! Have rented here several times!

Rating:

5.0

Really nothing at all. Excellent all the way around.

Rating:

5.0

It was my first time renting a U-Haul by myself and I believe everything went smoothly. Thank you for all your help and answering any questions I had.

Rating:

2.0

Have someone on staff who can provide answers and resolutions to MAJOR issues due to YOUR truck damaging our personal belongings! We will be visiting this locations manager Monday morning.

Rating:

3.0

Had a lot of trucks backing up the return area. Easy in & out on the pickup and not so easy return.

Rating:

5.0

EVERYTHING WAS EXCEPTIONAL. MISS HALEY WAS AWESOME AND VERY RESPECTFUL.SHE WAS VERY KIND WITH A SMILE, WHICH YOU DON'T SEE ANYMORE.

Rating:

1.0

The tow dolly was very old, the strap on the right side ripped and the wheel got Lose the car stared shaking left to right, I manage to stabilize the car and pull to the side, l called the u-haul on Clinton hwy and they toll me to call road assistance but they were going to take hours to get to me and I did find a big strap on my truck and I was able to strapped down and secure the wheel.. after I drove more than an hour home and started to back up and the car was turning sideways because of the top part all messed up and the bottom part on the wheel we're turning the opposite locking the tires to different directions making it so hard to back up. I had to have more help because I had to unload the car on the street.. a refund would be appreciated because the hard time I had with the dolly

Rating:

4.0

I was wanting to rent a small truck and storage unit from the same place he told me he did not have any 10-footers I think it was the truck with no sides on it as I'm leaving to go to Rutledge Park there's three in the front parking lot and he told me he didn't have any so I go to rub his pocket to pick one up and he said about picking up back to his store so he can have one I would get a free month rental on my storage unit he said if they don't handle it over there he will take care of it when I bring the truck back on Sunday so I'll come pick the truck up at Rutledge Park and tell them to run it when I get a free rental on my storage unit he said that does not affect you any at all he said you won't get a free rental I said we got to tell me over there that if I'm ready to bring it back to him he would give me one he said you don't get it so sadly to say you the guy why I can get a truck brought back to his inventory and I didn't get a rental and I'm going to find a cheaper rental storage place and get my stuff out of U-Haul

Rating:

5.0

Great equipment, great staff, well equipped and staffed!

Rating:

5.0

Nothing. Did a good job and fast

Rating:

5.0

We had no trouble with any of the pickup or drop off.

Rating:

1.0

When I return my u-hall truck I told the lady that I forgot to put the gas in and she told me it would be $5 and some change. I decided to let them put the gas but what she did not mention is that there is $30 service charge to put the gas in. Kind a disappointed.

Rating:

1.0

When my wife got the car home wires were hanging underneath the car dragging the ground people were blowing their horns at her as she traveled home and she had no idea why. Then the pin at the end of the wiring was just zip tied to the hitch. I ordered a receiver and 2 inch ball but it was not present on the hitch nor provided to my wife. I zip tied the wiring up off the ground to the frame enough for her to return to UHaul and get this done correctly tomorrow and I expect it to be correct when completed.

Rating:

2.0

Customer service told me one price send when I ask I had to pay a difference price for the storage unit. I had to pay some $40 more a month for you storage unit that was smaller. If I knew your price was that high I would of used the other storage unit I had. Other then that everything was ok.

Rating:

5.0

Keep up the good work

Rating:

5.0

First time using U-Haul and this was a wonderful experience. Krista was friendly and helpful over the phone with making a reservation. She went out of her way to help me figure out mileage for my trip. When we arrived at the store the remaining staff was just as friendly. They answered all my questions and even walked me through my end receipt. Will definitely come back to this location for all my needs

Rating:

5.0

The young man that helped us even took the time to make sure we were comfortable with loading the tow dolly. He was very helpful and professional!

Rating:

1.0

I tried to log into the app for 10 mins before I was told to see the woman at the counter rudely. She checked me in and gave me the key, said it was out back...it's raining outside and they have parking in front where it should have been. I go out back wrong key...SINCE i had been sent out back with wrong key and am now walking back in rain for no reason I decided to go into the first automatic door appeared to be a warehouse section but maybe 20ft walk to the front desk. Once I arrive at the front desk I am met by the manager the same one who was rude in the beginning. Younger man, black hair, heavy set, with beard. He decides it's ok to lecture me that I entered from the wrong door... So 45 mins I have been here now and the desk clerk can't find the right key so gives me a different truck, this time one that is parked right out front all along. Horrible place, awful service. Attitudes aren't necessary...no one knows what the other person may be dealing with in their life.

Rating:

5.0

Virtually new cargo van; easy to drive, readily available at dealership.

Rating:

1.0

Vehicle reserved had to be returned because check engine light came on.

Rating:

3.0

When booking online have the truck that's reserved available.

Rating:

3.0

I think checking the truck when you come in would be important. I left extra gas in the truck but was still charged $2.60 for extra miles even though it had one extra mile than Bristol recorded when I left. I did sign the original quote but did mention it to the person at the location. Overall, this was just not a great experience, due to not the equipment reserved available and no real customer service at either location.

Rating:

1.0

I showed the manager the photos of how nasty the inside of the truck was and they told me the gas was full and I had to show them they lied I want half if my money back that was bad for business and my email and phone u ber is on file I need to be contacted asap

Rating:

5.0

I would like to mention and give a big thank you to gentleman whom helped us when we picked up our car towing dolly. He was very helpful Bon explaining how to prevent a sliding truck door from getting jammed in place by making sure the opening/closing mechanism on truck rear door is secured in proper position. I've rented several trucks from uhaul and nobody had ever explained the proper placement of sliding rear door on truck mechanism placement. The correct placement of opening and locking mechanism could bind up rear sliding door if not secured and locked before you slide up rear door all the way up If not properly completed the rear door wouldn't close and service would have been needed. His explanation and taking time to show us as many times I've rented a truck is worth noting I don't know his name but thank you for taking the time to explain for prevention a service call. I've rented two trucks from the uhaul moving and storage location in halls , Tn and no one ever explained this procedure. Keep in mind I already had rented this truck in halls , Tn the same morning. I just went to Clinton highway location to pick up my car towing dolly and this uhaul rep went above and beyond to demonstrate and inform us of this VERY IMPORTANT rear truck closing and opening proper procedure Thanks again to Clinton hwy location !!!

Rating:

5.0

Every time I come here, Sebastian makes the experience great! He's super helpful!

Rating:

1.0

15 before pickup, i'm directed to a different location for the truck...that new location then sends me 17miles out of my way for a dolly...i have to request additional mileage at both places ...no apologies offered, just "that's all we can do". if you want my business, send some of your employees to these same places and have my truck ready with the equipment at the right location. If you are going to ask the customer to do all the running around -then compensate him some way (i.e. free dolly, free blankets, add. mileage, credit, etc.) its just good business - i'm looking elsewhere next time.

Rating:

2.0

Staff was rude, unengaging. Kept nickel and diming me on extras just to rent a trailer.

Rating:

5.0

I rented a dolly when I made my reservation. However, when I went to pick up the truck, there were no dollies available. At least that's what I was told and I had to purchase a dolly which I think was very unfair and unprofessional. I think I should have been able to rent a dolly that was already in the location which I had to purchase was very very unhappy about that. Thank you all should abide by your agreement, which was that I was to receive a dolly with my truck rental was very unhappy about that.

Rating:

3.0

So when I took the trailer back I took it to the one my wife had done the paperwork for it on. They didn't have it at that one so I had to pick it up at a store across town. So because I was going to return it at a store 10 mins away they wanted to change me $150 MORE!!!!! That's a little much!!

Rating:

3.0

Fairly convenient. Easy to get in and out.

Rating:

5.0

The GM Sean Trill was very helpful and accomodating. I don't have any recommendations for improvement.

Rating:

5.0

Very helpful

Rating:

2.0

Poor customer service, didn't have equipment I reserved, had to wait for them to get things together even though I had the reservation in place for about 2 weeks. When I did the pre trip inspection I reported damage there was no record of on the link provided.

Rating:

5.0

I dropped off the UHaul and didn't get any kind of receipt. Just handed the key to the clerk and left it parked in the parking lot. I had nothing to verify that I turned it in on time until I was emailed the receipt.

Rating:

5.0

Met me at the door to help unhook the trailer.

Rating:

5.0

Friendly workers will definitely recommend uhaul to any friend of mine. Thank you for all you do for our community!

Rating:

5.0

Thank u u haul for making this truck rental, a positive one. U haul had guaranteed a truck for 3pm .The truck was not available when we arrived and the friendly and helpful employee gave us a bigger truck for the $19.99. When we returned the truck during after hour drop off, I could not get the online return to accept me, an a very helpful employee who had arrived early, told us not to worry about it. He checked us out at 9am when the store opened. We easily made it to church on time, and we were not charged the $20 fee, for using the employee help during after hours. Thank u u haul

Rating:

5.0

If there are three places to return a UHaul ,let us decide

Rating:

5.0

Easy pick up and drop off process.

Rating:

1.0

Furniture got wet mold was present mice were present Not a good experience. Claims department full of bs.

Rating:

5.0

Great experience! Uhaul just does it right.

Rating:

5.0

Excellent Service

Rating:

5.0

Super helpful staff can not say enough good things about them.

Rating:

3.0

I called on 6/23 to cancel my units and was told they would talk to the manager and do it. I get an email in July telling me I owe for a month then I just got an email for a survey July 11th. The process to close out your units is awful. This is over 2 weeks later

Rating:

5.0

Yes I just wanted to say that the facilities was very clean and the personal was very informative to me about how the storage unit worked and exactly where my unit was and thatthat I would be able to get to the unit after hours.But I do need to contact them and do a walk through the facility and find out any information that would be very important to me and to the owners to.Thankyou again .

Rating:

5.0

Everything was excellent, the employees, service, prices.. there was a dead mouse that destroyed my mattress topper in storage. Which wasn’t a huge deal but it made everything smell really bad. But other than that highly highly recommend! :)

Rating:

1.0

Apparently random but repeated rate increases and, when my card failed, instead of a phone call to a customer who not only paid regularly but was set up to pay automatically, I got slapped with a fine. Treat people like people and you’ll get loyal customers. Otherwise people will be glad, like we are, to walk away.

Rating:

3.0

Would rate much higher except for access to faculty. It’s very confusing with all the demolition going on.

Rating:

5.0

Thx for all emergencies that arose during our arrival & departure. Always helpful & efficient. Merry Christmas

Rating:

3.0

The management was in array, I understand that it is hard to find good people to manage, but U-haul should do a little better finding people to do what they say and to lead by example. I was told I would be pro-rated for the move from one storage unit to another at the same facility. That never happened, and I was basically ignored. I will probably not ever use U-haul again unless it is the last resort.

Rating:

2.0

i never used uhaul

Rating:

5.0

THE BEST STAFF EVER! Will be recommending this specific locations to everyone!

Rating:

3.0

only one staff member seemed to know what to do. Everyone was asking him questions while he was multitasking between phone calls, helping out customers, and his colleagues. Vontavious O'Neal was very helpful from the first time I walked into the Storage facility, a few months later and again he helped me out. Both visits he was multitasking and helping everyone. If in the future I need Uhaul services I would drive out of my way for his help.

Rating:

3.0

The only reason this facility did not get an excellent is because they did not have the unit I reserved so I got stuck with 2 smaller units that cost me more money

Rating:

3.0

Well I am part of a large business I needed to be billed and it was difficult getting signed up for that as my company requires a W9 filled out and it literally took months to get someone to do it and my storage unit was shut down a few times. I was receiving my invoices from that person also who again was no longer with you. This survey is coming to me from a manager who is no longer with your company, you'd think that would be updated the day the person left. .

Rating:

5.0

Glenn was fantastic! Appreciated all the help he provided us.

Rating:

5.0

Glenn was the best and does a fine job at his duties.

Rating:

4.0

Everything was perfect only problem is confirmation on moving out I received email stating I owed money but it’s empty

Rating:

2.0

Trying to get into contact with someone was the worse experience of my life.

Rating:

4.0

Cost is a bit much, imho.

Rating:

2.0

Everything about this experience was frustrating. I was asked for a 2nd contact phone number, which I don't have because I only use a cell phone, so I gave my mother's. He then asked for an emergency contact number and had to give my stepmom's phone AND address. After he bumbled through the process, he asked me to pick a code and then said "Really?" after I gave him one. He handed me the paperwork after with no instructions. I had to ask him what my storage number was and where to go. He just pointed and I had to figure it out myself. The code I gave him also didn't work and had to go back to the office to get a temporary one since custom ones "don't work right away." I've stored stuff at other U-Haul locations and loved it... Very helpful staff and convenient equipment like rolling carts. But this place... let's just say I will only be there a month until I find better accommodations.

Rating:

1.0

The U-Haul resevation person did not reserve my storage bin like we discuussed, by me renting a trailer I qualified for one month of free storage. When I got to the drop off center in Clinton, Tn to uinload my trailer, I didn't have a resevation and the person working at the Clinton location informed me that he was not going to give me the sized storage bin that I need for free. The service provider would oly give me the sized storage bin that he thought I needed, which I explained to him was not large enough to accomadate all of my belongings, he told me that he did not care and that it was. To makke a long story short I ended up with a storage bin that is way to small and I've had to find somewhere else to store my things.

Rating:

5.0

That team at that location were professional experience and very friendly. Awesome staff.

Rating:

5.0

The service was wonderful and quick. I felt like they actually care about their customers

Rating:

1.0

Worst experience I’ve ever had. The employees need a change in attitude. Never coming back and telling all my friends to NEVER go to this location!!!!!

Rating:

5.0

Very helpful people

Rating:

1.0

After driving 6 hours to get to the storage unit we were VERY displeased with how rude the guy was that helped us. I had reserved a unit but when I got there they said that they didn’t have any available.. and only gave me one unit that was a 5x10 when I ordered a 10x10... clearly I needed a 10x10 because of the amount of room needed..But thankfully the owner was able to get everything straighten out for us. JASON IS AWESOME!!! Very thankful for him!

Rating:

5.0

Helpful associates.

Rating:

4.0

Well Done U-haul Clinton Highway Team Now where's the pizza?

Rating:

5.0

Please check the rodent traps in 1600 area. When I moved out the other day, I smelled dead animals. Other than that, thank you for excellence customer service! I will recommend you.

Rating:

1.0

I would like to speak to upper management about this transaction

Rating:

5.0

Everything was do exceptional.

Rating:

2.0

The climate control wasn't worth the extra expense, as temps weren't well monitored-often too hot. My unit leaked during an especially heavy rain. Items mysteriously disappeared out of it & the lock would sometimes be turned backwards from the way I placed it. Since the new office & truck facility was built next door, it seemed that there were no cameras on the actual storage units, & a property next to it could have provided access over the fence due to the difference in ground levels. The price kept going up-most recently after UHaul advertised giving free storage to students (obviously at my expense).

Rating:

4.0

Only negative thing I'll say is greeting was not on time, stood at counter for what seemed like awhile before I was greeted with two employees behind the counter.

Rating:

5.0

Employees were friendly and helpful.

Rating:

5.0

Personnel was friendly and helpful. Unit was clean and easily accessible.

Rating:

5.0

I couldn't have asked for a better experience!

Rating:

5.0

the guy that works full time and helped me is a great employee for the company

Rating:

5.0

Very nice service

Rating:

5.0

I loved this facility... It was clean affordable and the Staff treated me like family. Also Kudos to Jason for his dynamic customer service skills! 👍👍👍

Rating:

5.0

The location on Clinton Hwy in Knoxville has the greatest staff. Very helpful and friendly. I wouldn't think twice about using them again if needed.

Rating:

4.0

The staff on Clinton Hwy were very helpful and friendly. Made my moving experience a little less stressful.

Rating:

5.0

The Knoxville staff was excellent. They offered ice cold water. Jason stayed late in Knoxville while my brother and I finished up unloading the truck. Thank you Jason

Rating:

5.0

Excellent service

Rating:

4.0

They were very helpful and courteous.

Rating:

5.0

This is a great place to store your things - clean, safe, and with the most staff!

Rating:

5.0

Everyone at this location is so friendly and knowledgable. The manager always is a great help and extremely easy to work with.

Rating:

5.0

The staff very helpful and friendly I would rent from U-Haul again!!!!

Rating:

5.0

Good location and easy to navigate to the storage facility rooms

Rating: