Customer Reviews for U-Haul Moving & Storage at Clinton Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Clinton Hwy

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Robert R.
Rating:

Customer did not leave a comment.

Marilyn M.
Rating:

Keep food in the employee area not on the front counter.

David D.
Rating:

Make your attendant to lose the nose ring! It was offensive.

Stephen L.
Rating:

Customer did not leave a comment.

Gary M.
Rating:

I think you should always greet a customer as they walk in the door just say hello we will be with you in a moment

Terry H.
Rating:

The employees behind the counter were very helpful and took the time to show me all that I needed to know

George D.
Rating:

Customer did not leave a comment.

Dallas L.
Rating:

To be honest, I'm a little disappointed and upset. I rented from uhaul thinking it was a good value for a few local errands. $200 later I realize how quickly mileage adds up. I don't understand why you do not offer unlimited mileage on local rentals.

Lloyd C.
Rating:

Customer did not leave a comment.

Christopher F.
Rating:

Customer did not leave a comment.

CAROL F.
Rating:

Customer did not leave a comment.

Melissa M.
Rating:

Customer did not leave a comment.

William B.
Rating:

Keep doing what your doing,that's being the best place to rent a truck to move with. The lady that assisted me with it all deserves all the credit,she made it all worth me coming there,once again thanks to Nichole for all she has done today

Max B.
Rating:

Customer did not leave a comment.

Jacob H.
Rating:

Customer did not leave a comment.

Patricia G.
Rating:

Customer did not leave a comment.

Elaine M.
Rating:

Easy drop off. Only complaint is we went into the area to drop off the trailer and waited like it said. No one came for about 5/10 minutes. So I went in. I walk in and the two girls were sitting and talking. I told them I was there waiting to drop my trailer off and they told me they didn’t see me even though you look up at all the cameras and my vehicle was literally right there.

DEBBIE S.
Rating:

Customer did not leave a comment.

Josephine S.
Rating:

Customer did not leave a comment.

Sadia C.
Rating:

I have used a lot of uhauls but this was the worst truck ive used. It did not drive well. It jerked a lot and the alignment was off. I had to turn the wheel to the right just to drive the truck straight. I will always use uhaul but i did not have a good expiernce with this particular truck.

Jeremy S.
Rating:

The associate who helped me,I believe his name to be Jason, was very polite as well as very helpful. Made my first experience with this service pleasurable.

James S.
Rating:

Nothing

Lovenia D.
Rating:

Customer did not leave a comment.

Daniel F.
Rating:

Customer did not leave a comment.

William C.
Rating:

Seems like employees smoke a lot at this location and were doing so at drop off area both times I visited.

DAVE S.
Rating:

Customer did not leave a comment.

Dennis D.
Rating:

Customer did not leave a comment.

Vanessa C.
Rating:

Customer did not leave a comment.

daniel G.
Rating:

None. Excellent overall.

Estella C.
Rating:

Customer did not leave a comment.

Stephen S.
Rating:

Customer did not leave a comment.

Kyle A.
Rating:

Customer did not leave a comment.

Joe K.
Rating:

I think you are doing a great job now!

R K W. | First Impressions |
Rating:

Only negative thing I'll say is greeting was not on time, stood at counter for what seemed like awhile before I was greeted with two employees behind the counter.

Randy L Z.
Rating:

Fast service and accurate; done in less than 5 minutes upon arrival.

Kenneth A.
Rating:

Customer did not leave a comment.

Laketa O.
Rating:

The guy that helped me was great

Stephen M.
Rating:

Very nice person love the trailer heavy duty handle really nice thank you U- Haul

James T.
Rating:

Professional service and excellent equipment.

Karen M.
Rating:

Customer did not leave a comment.

David P.
Rating:

New location. First time there. Very nice location. After hours drop off was stress free and simple.

Kimberly J.
Rating:

Customer did not leave a comment.

Ernest C.
Rating:

Customer did not leave a comment.

Steven H.
Rating:

Customer did not leave a comment.

Elizabeth S.
Rating:

Customer did not leave a comment.

Carolyn C.
Rating:

Customer did not leave a comment.

Christopher W.
Rating:

Perfect, don't change anything.

Tiffany W.
Rating:

Customer did not leave a comment.

David H. | Overall Experience |
Rating:

Employees were friendly and helpful.

Gary M.
Rating:

Nothing

Stephen S.
Rating:

Customer did not leave a comment.

Michelle C.
Rating:

Customer did not leave a comment.

Steven H.
Rating:

Customer did not leave a comment.

Christina C.
Rating:

Keep up the excellent work!

Brian L.
Rating:

Customer did not leave a comment.

Ashleigh K.
Rating:

Customer did not leave a comment.

Mary S.
Rating:

nothing

Hubert W.
Rating:

Had to rework my reservations three times because I kept getting an overdue via text. I had reserved and paid for an 8 day rental for a short distance. Contract showed the correct amount paid for 8 days but a return date for 1 day only. It took several trips prior to rental and on the day of rental to get it somewhat fixed. Also rented a trailer (this survey) for a different pickup and dropoff with similar problems. The distance only allowed one day but needed it for longer. I was only allowed a one way rental despite being able to return to the same location, running costs up substantially.

Christy C.
Rating:

Customer did not leave a comment.

Ronald J.
Rating:

I had to wait 20 minutes to return my truck. That’s ridiculous.

Elizabeth G.
Rating:

Customer did not leave a comment.

Brittany D.
Rating:

Customer did not leave a comment.

Lisanna C.
Rating:

Please let people know before they go that there is a deposit

Erica J.
Rating:

Customer did not leave a comment.

Stephen M.
Rating:

Heavy duty trailer love pulled excellent I would rent it again in the future thank you U- Haul

Joseph B.
Rating:

Long wait to check in.

Ted U.
Rating:

Great service as always.

Courtney H.
Rating:

Customer did not leave a comment.

David H. | First Impressions |
Rating:

Personnel was friendly and helpful. Unit was clean and easily accessible.

David H.
Rating:

Customer did not leave a comment.

Xiaoqi L.
Rating:

Customer did not leave a comment.

Tracy H.
Rating:

Customer did not leave a comment.

Sherridan S.
Rating:

It could have possibly used a second staff member manning the front desk. But the woman who helped me (the same woman for both pick up and drop off,) was great! She was straight forward and clear and made things quick and easy.

Samuel T.
Rating:

Friendly and Professional. No improvements.

John L.
Rating:

Customer did not leave a comment.

LAURA M. | Overall Experience |
Rating:

I couldn't have asked for a better experience!

Shelia N.
Rating:

Customer did not leave a comment.

Michael J.
Rating:

Customer did not leave a comment.

Susan A.
Rating:

Customer did not leave a comment.

Scott U.
Rating:

Would of given you excellent but it was the wrong trailer but I made it work anyways. Otherwise from that... Perfect.

marcia H.
Rating:

Running around to find a uhaul was tiring and flat stupid. I called and planned to pick up a car dolly in Bristol Tenn.When I called they had none after I called to reserve one. Went to 4 places after checking on the internet to make sure they had one only to find that they either had them on reserve or lied to me. Finally the last one checked and found one 20 minutes away, After spending hours to find one and making me late, I will nev er use Uhaul again. They wouldn't give me the 50 dollars off since I had to run all over to find one.

Mary L.
Rating:

My salesperson was very courteous and helpful with my requests and knowledgeable of what I needed

Eva M.
Rating:

Customer did not leave a comment.

Mark D.
Rating:

Great truck... excellent service!

Nathan N.
Rating:

The trailer I was given had lighting issues - no brake lights. When I went back inside to get another one, I had to wait in line and this took over an hour to get service on the day I was trying to move!! The personnel in this location acted very uninterested in me as a customer - as if they could care less about me as a customer.

Wendy C.
Rating:

The owner was exceptionally professional and accommodating to my needs and help me find the best solution.

John A.
Rating:

I know they were busy but being more friendly and looking at me instead of their computers or chatting to each other about other customers would be appreciated. If I knew they spoke about me after I had left it would not set well with me.

Taimi J.
Rating:

Customer did not leave a comment.

Mark W.
Rating:

Customer did not leave a comment.

Sherilynn T.
Rating:

Both people I dealt with here were knowledgeable and helpful.

Eddie B. | Overall Experience |
Rating:

the guy that works full time and helped me is a great employee for the company

Brenda T.
Rating:

Very disappointed that they charged me for delivering the truck after hours when I had gone online to reserve the truck and the return location wasn’t even open. Took me hours to find a place to return and the customer service was not kind or helpful. Called multiple times and was even hung up on.

john C.
Rating:

Customer did not leave a comment.

Herman S.
Rating:

Staff members were helpful and friendly. I would definitely recommend this location and use it again if needed.

Patsy F.
Rating:

Customer did not leave a comment.

Margaret H.
Rating:

The female clerk at the desk could have used a few more people skills, but she processed the rental transaction competently. She was rather blunt and came across as unfriendly. When we brought the van back, the young man who assisted us was helpful, efficient, and polite.

Mark B.
Rating:

Customer did not leave a comment.

Scott K.
Rating:

Customer did not leave a comment.

Teresa M.
Rating:

Service was exceptional and Nichole was extremely helpful!

James T.
Rating:

Customer did not leave a comment.

Jae T.
Rating:

Customer did not leave a comment.

Ricardo M.
Rating:

system needs to be updated so everytime a regular cust.came in, no many info needs to be asked that takes time

Alyssa H.
Rating:

Customer did not leave a comment.

karen H.
Rating:

return was easy and staff member was very polite-

Jacqueline J.
Rating:

Customer did not leave a comment.

joseph r. | Overall Experience |
Rating:

Very nice service

Trevis G. | Overall Experience |
Rating:

I loved this facility... It was clean affordable and the Staff treated me like family. Also Kudos to Jason for his dynamic customer service skills! 👍👍👍

Barbara B. | Overall Experience |
Rating:

The location on Clinton Hwy in Knoxville has the greatest staff. Very helpful and friendly. I wouldn't think twice about using them again if needed.

Barbara B. | First Impressions |
Rating:

The staff on Clinton Hwy were very helpful and friendly. Made my moving experience a little less stressful.

Andrew B. | First Impressions |
Rating:

The Knoxville staff was excellent. They offered ice cold water. Jason stayed late in Knoxville while my brother and I finished up unloading the truck. Thank you Jason

James L. | First Impressions |
Rating:

Excellent service

linda k. | First Impressions |
Rating:

They were very helpful and courteous.

Kimberly R. | Overall Experience |
Rating:

This is a great place to store your things - clean, safe, and with the most staff!

Kimberly R. | First Impressions |
Rating:

Everyone at this location is so friendly and knowledgable. The manager always is a great help and extremely easy to work with.

Karen C. | Overall Experience |
Rating:

The staff very helpful and friendly I would rent from U-Haul again!!!!

Erin r. | Overall Experience |
Rating:

Good location and easy to navigate to the storage facility rooms

Charles B. | First Impressions |
Rating:

I would highly recommend Uhaul for all your moving experiences!!

miles k. | Overall Experience |
Rating:

This is a secure location with a very good staff.

Cooper L. | Overall Experience |
Rating:

No

Chris H. | First Impressions |
Rating:

Nicole was very helpful and very professional in assisting me with my storage unit rental process.

Karen C. | First Impressions |
Rating:

Everything was great !!!!

CYNTHIA L. | Overall Experience |
Rating:

This location is the BEST one I've EVER done business with over 30 years. I was locked inside the storage area once and it took SOME TIME b4 anyone could be reached to let me out. Improvement needed .

Megan M. | Overall Experience |
Rating:

Jason was AMAZING! He absolutely made the moving/storage experience easy and smooth. I would come back to this location, even though its not most convenient to where I live, because of him.

Lindsey G. | First Impressions |
Rating:

Pick up was fast and simple. I got a trailer that looked like it was brand new, so I had no trouble making the 600 mile drive with it. Rental extensions and adding storage was also simple and easy!

Heather O. | Overall Experience |
Rating:

Staff was always courteous and helpful. Very friendly people. Great customer service.

George J. | First Impressions |
Rating:

Best U-Haul crew in Knoxville Tennessee impeccable service

Jacqueline R. | Overall Experience |
Rating:

Loved them

Paul D. | First Impressions |
Rating:

Move-in and rental equipment return was quick and efficient.

HELEN S. | First Impressions |
Rating:

Best experience I have ever had at a storage facility. The owner was very helpful and nice

janaya r. | Reservation |
Rating:

Experience was great

Virginia W. | Overall Experience |
Rating:

The staff is very helpful and always willing to help with most of our needs.

LAURA M. | Reservation |
Rating:

The staff was very friendly and helpful! The storage facility is clean. I would definitely recommend U-haul to a friend.

PATRICIA D. | Overall Experience |
Rating:

Thanks!

Debra G. | Overall Experience |
Rating:

There's a young lady who works there..very nice and very helpful..but there's an older grey haired gentelman that needs to retire..he is not pleasant. Time to retire.

Lorin S. | Reservation |
Rating:

I had such an easy time renting from U-Haul. I was graced with a brand new truck, and everyone I encountered went over and above to help me out and answer my questions, I definitely recommend.

Alan P. | Overall Experience |
Rating:

Staff went above and beyond to solve issue with storage. Thanks.

Megan L. | Overall Experience |
Rating:

Jason helped us get what we needed so we could get on with our move. We asked about second hand furniture in the Knoxville area as well and he gave several great suggestions. Very friendly

JOE L. | Overall Experience |
Rating:

none

Aria T. | Overall Experience |
Rating:

The facility itself was fine and the unloading process for my Ubox was easy, but there was an older male staff member whose name I did not catch who was extremely rude. Jason was very nice though.

Donna M. | Overall Experience |
Rating:

The young man ,Assistant Manager, was very very helpful to me. He understands excellent customer service.

No reviews have been submitted for this location.

Back
To Top