Customer Reviews for U-Haul Moving & Storage at Clinton Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Clinton Hwy

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Amy B. on

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larry f. on

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tourqoise w. on

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The truck need work on it

Robin H. on

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Very easy and pleasant experience. Equipment was in great operating condition. Staff were friendly and helpful.

James L C. on

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Great Service and very Friendly

nancy w. on

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KATRINA W. on

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MISTY G. on

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Craig B. on

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Melissa T. on

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well after they check me in ..the guy tells me he has a cheaper local rate for local trips. But he refuses to correct the mileage amount. I was charged .69 per mile and I returned the turn in about 5.5 hrs later. He said there was a .40/mile for local trips but I was charged .69. That make me feel cheated. They laughed about it. But wouldn't correct it.

pan j. on

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james f. on

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Melissa F on

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very professional.

Brach M. on

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The woman employee was EXTREMELY rude. We reserved a 26'truck but when they pulled it around we realized it was too big. The woman pulled up in another truck behind us for the next customer she jumped out of yhe truck and glared at us i told her we thought it was too big and needed to get a downgrade . Thats when she threw her arms in the air and grunted and under her breath said " ridiculous" . She didn't even talk to us just went past us to the front desk and said THESE people want to downgrade. At the time there had formed a line and there were several people in front looking . She left outside an we just stood in the back of the line shocked at her behavior . The gentleman front the front desk came to the back of the line and gave us a paper to sign for the next size down . Then we went outside and the lady had pulled up the new truck . When we asked if that was our truck she yelled "No! You need to go wait in line!" Then we told her the man had already switched the truck and she grabbed our papers and then said "yeah , then i guess that is your truck." Then she went back inside. I have NEVER delt with anyone so rude. This was a terrible experience. The store was really nice and they had a lot of different moving supplies that i had never seen before but i wont be back because i dont want to deal with this woman again.

Tamara G. on

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Great experience! I expected to wait 3 hrs but the guy got done in 1.40 hrs. Thanks for the hard work!

Ron K. on

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Nothing! Awesome.

Brittany A. on

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Matt M. on

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Dawn M. on

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Craig B. on

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Very easy drop off. Renting again Wednesday to head back to st. Simons island ,ga. Hope Irma is gone!!!

Shalon C. on

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ray m. on

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Spencer M. on

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Brian E. on

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Timothy D. on

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muniram i. on

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same as me.

TIM L. on

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Fast !!!!!!!!!!!!!!!!

Susan B. on

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Richard B. on

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Arthur C. on

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Levi B. on

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Bradley W. on

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George B. on

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Excellent team. Thank you

francis g. on

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Sabrina H. on

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Jack C. on

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Great customer experience; fast, courteous, professional service.

Robert R. on

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Keep it just like it is

Randell B. on

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Richard J P. on

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Very good experience

Mike M. on

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Michael B. on

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Jeremy W. on

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My original location did not have my reservation so after contacting customer sercicw i was sent to this location.

DIANA S on

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I had this unit for 21 years! And it has always been a pleasant experience dealing with these folks

Chrissy D. on

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They were very nice and helpful.

Matthew B. on

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Latisha M. on

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June J. on

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Rocky L. on

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Everything was smooth and easy, no changes needed for customer satisfaction in my opinion.

rhonda t. on

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melvin k. on

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For me it was customer service.

Steven D. on

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Yancey K on

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When we arrived to enter the unit it was LOCKED.I had explained to the employee that I had a moving company and needed access at that time. I had to pay 2 extra hours of moving expenses.

Melanie T. on

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samantha d. on

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Janis M. on

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Justin H. on

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Dan B. on

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Edward H. on

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Mark D. on

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Great guys at this location. Excellent experience. Will definitely return in the future.

John C. on

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Edward H. on

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MARYANNE K. on

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Claude K. on

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SARAH H. on

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Bobby B. on

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Good Service thank you

Roger A. on

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Sheila M. on

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Had a great experience!

Nicholas K. on

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Help with the initial use of equipment. It took almost a half hour to get someone to help me secure my car to the trailer and even then, it was done reluctantly.

Charlotte F. on

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The U-haul Company should train their Employees on how they should Treat and Conduct themselves in a Professional manner, Especially when a Customer/ Customers come into a U-haul facility to rent a U- haul from their company. A U-haul Customer/ Customers should Never feel Disrepected or Unimportant when they walk into a U-haul facility. If the Customer/ Customers are not Satified with the services the company offers them, Eventually the company Risk a possibility of losing Customers and even worse the Company Fails. So Always treat your U- haul Customers with Respect and Courtesy, it may make the Customer/Customers day go a little bit better as well as the Employees.

Sandra G. on

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laura s. on

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Dana M. on

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Such nice, professional staff!

Tracy H. on

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John C. on

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Vicki D. on

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John K. on

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Shannon M. on

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Staff was not helpful at all. Tried to charge me 2 times for the same service due to lack of communication

Justin R. on

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John D. on

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Roy W. on

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Person checking in the truck seemed like it was a bother. Was not rude but did not want to listen to my inquiry to a partial refund. All seemed rushed just wanted me out if there.

ANDY B. on

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Samuel M on

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The crew was awesome. Great help and had my box ready to load when I arrived.

Dennis W. on

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Dennis W. on

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brenda m. on

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The van was a very comfortable ride and much easier to drive than anticipated. There was more than enough room to meet my needs. Staff was very helpful.

Ricky E. on

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Overall very good experience.

Randy D. on

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Excellent experience .

Steve H. on

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First drop off location closed. Called number on contract woman was not helpful at all. Told me if I dropped off the truck at Fred's Alignment, I would be responsible for any damage. I had to pry information from her how to locate the other drop off location 3 miles away that was open.

vickie t. on

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These guys are always friendly and helpful!! This is my favorite uhaul location.

PHIL M. on

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NOTHING COMES TO MIND. EVERYTHING VERY EFFICIENT.

Justin K. on

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Joshua E. on

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Michael J. on

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The van was previously used to transport animals. The smell of urine was overwhelming. I told the attendant upon returning the van. His response was "oh" I'll use Home Depot rentals in the future.

Anthony V. on

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I booked my reservation for a location close to my house. The day before I was supposed to pick up my truck somebody called me and told me that they had to move my reservation to a different location quite a bit further away than my first reservation . Because of that, I was then charged for extra mileage, which is not fair to me. I'm not sure if I will use your services ever again

allen t. on

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The location and personnel were friendly and helpful. However, the truck I rented leaked. This leak caused me to have to replace a mattress and box springs. This is going to cost me much more than the rental itself and U-Haul was unwilling to make and concessions. I'll rethink using U-Haul in the future.

TONI P. on

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David S. on

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Michael B. on

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Helen W. on

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As before, the staff was very friendly and helpful. I was told that they had no record that I would be dropping off a trailer to that location (even though it was indicated on my paperwork). Despite this problem, and having the wrong trailer the staff handled the problem swiftly and professionally.

Jane C. on

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Prompt, friendly and efficient service. First agent who has ever explained to me how to use the little chart on the contract to know how much fuel needs to be re-filled. Truck very clean and well maintained. Thanks!

Kenneth L. on

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William Y. on

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Ruthie W. on

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dione r. on

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Stephan W. on

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Gayle C. on

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Timothy B. on

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Great team in Knoxville, very helpful!

DEBBIE S. on

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PATRICK W. on

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Rachel J. on

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Make sure people who are installing equipment know what they are doing

justin r. on

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I'm not going to recommend this service to anyone because it is insanely expensive. I drive for a living and I get paid less than .59 cents a mile.

NATHAN F. on

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Julia M. on

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Marcel N. on

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Location put wrong mileage and gas level. Then put the key in the wrong lock box and had to be opened by Uhaul auditor that happened to be there. Prior to that, tried calling the contact listed for this location and he/she didnt answer or even call back.

Brett R. on

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awesome staff at return. THANK YOU

r w G. on

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Excellent and efficient!

Mark G. on

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David L. on

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Amy S. on

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The clinton hwy location is always excellent and very well run. Cant say enough good things.

Bill C. on

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kristen m. on

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Veronica M. on

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Easier search for vailable equipment live

kenneth f. on

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People friendly and helpful.

Jennifer S. on

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Nothing!

Matthew R. on

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Clara E. on

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The gentleman there was extremely helpful!!!

arendia m. on

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Great customer service and very timely with service... Thanks guys

Michael M. on

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Windshield wipers in poor condition. Truck rented to me with cracked side mirror.it was difficult to see out of it.

Kristina C. on

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Rob H. on

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Sloan A. on

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Earl W. on

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OLEKSANDR B. on

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ERIC H. on

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Nathan F. on

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Aaron H. on

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Thomas G. on

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Wanda S. on

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Sharon G. H. on

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John Y. on

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Stanley L. on

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Linda B. on

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roxanne l. on

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Had a new truck. Would have been great to have cruise control for the 2800 miles I drove.

Belinda T. on

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Do not overbook, have hitch installer test hitch before returning vehicle to customer, do not place irate customer on hold for very long periods of time in hopes their phone dies or that they will otherwise discontinue the call

LARRY M. on

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The truck was bigger than what we reserved, they didn't have the one I reserved or anything smaller. We were not expecting to have to use such a large truck.

Rodolfo U. on

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Paige S. on

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NANCY S. on

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The guy did a great job accepting the equipment even though it wasn't my designated drop off. Thanks

daniel t. on

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Melanie b. on

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The customer service at this location is phenomenal. They helped with any questions I had and were extremely accommodating. Jason was absolutely perfect. He was so helpful and had such a great personality. I cannot compliment him enough!

Michael F. on

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Joe C. on

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PATRICIA r. on

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Jan U. on

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JOHN D. on

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Very polite and was a pleasure to do business with. Thank you

MICHAEL S. on

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CHARLES B. on

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Dean G. on

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Richard C. on

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When I called the clerk indicated there would be a key to lock the trailer to the hitch and that indeed they had a flat motorcycle trailer in Stock. No key and the trailer was oversized for the job and not flat. Also inadequate number of scotches/chucks to secure both tires to prevent rolling and this was indicated a problem previously that trailers had rolled into traffic at this location.

Rashad D. on

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Excellent equipment drop off setup - very easy and would recommend this location.

Angela H. on

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Emily R. on

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JAMES M. on

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Excellent service provided

Sarah D. on

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STEVEN b. on

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Put Cruz control in the vehicle

Donald S. on

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Excellent customer service

Jennifer O. on

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Tim H. on

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Have rented @ the Clinton Highway location, Knoxville Tn. several times always great service,professional, Anthony is always great!

stan b. on

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kimberly w. on

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dena m. on

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Glenn S. on

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Friendly, helpful, and prompt. Good experience.

STEVEN N. on

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dereck f. on

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ELIZABETH TATE S. on

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KEVIN S. on

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The Clinton Hwy Uhaul and Storage is the ONLY place I want to rent from. The employees and manager go the extra mile, are clean and business like with a little humanitie thrown in. The equipment is well maintained and they do service on the spot. They happily hook up trailers for you. They speak English! Their only business is Uhaul! No waiting for the guy to finish selling someone a shed for an hour (no joke) Rent here for a great time.

joshua s. on

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Worst experience I've EVER had with u-haul.

Derek K. on

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ARTHUR A. on

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Jordanne R. on

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Ordered a dolly and never received it or a refund back

Randy T. on

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COURTNEY B. on

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It was a good experience up until I received the receipt and saw they charged for gas. We returned it overnight and filled the tank back up. I called the next morning and the lady I spoke with was very unpleasant and acted like I was lying when I told her we filled the tank back up. Luckily we took a picture of the gas tank because we have had this happen before. We had to go back to the store just to show the picture of the gas tank. The gentleman that handled the situation then was very nice and apologized for the inconvenience. It should have been a situation that should have been handled over the phone instead of us having to make an unnecessary trip back to the store.

Bishop N. on

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David A. on

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Kira B. on

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Thank you for changing out the trailer. Unfortunately the trailer had a leak which would have been difficult to assess at the time. The staff in the morning and closing were all friendly and very helpful.

Michael M. on

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We had selected another location for drop off but were diverted here via text from UHaul. Returning a 26 ft truck with tow dolly was near impossible with the turn in from the street. The manager who checked us in was rude and unhelpful with any and all questions. He simply gave us a 1800 number to call and said nothing else. We will definitely give other truck options a look in the future, that we did not even consider this time.

Michael M. on

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Ian C. on

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Truck, trailer, dolly and blankets were all in great shape.

Julia J. on

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Very friendly gentleman that received our truck

Kevin C. on

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Rex B. on

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Very nice and easy

DONALD J. on

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Darrin W. on

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Jennifer T. on

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Charlotte P. on

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Sarah F. on

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Andrew was great to work with, although he did say that was his last day at that store before transferring to a different location so he won't be there going forward.

Sven R. on

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kimberly s. on

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The uhaul was COVERED in bird poop when we received the vehicle. Didn't get in the way of moving but wasn't very appealing to the new neighbors and neighborhood. Gross to drive.

Elizabeth R. on

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Had a great experience with this location.

JOZELL p. on

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Pretty expensive really but we were in and out quickly, good equipment, very efficint professional staff

MATTHEW F. on

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Lisa M. on

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Very nice and friendly.

Jim T. on

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tracy g. on

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When I called to make the reservation, the representative did not mention anything about needing to have a $100 deposit. So when I arrived at the store and was told this, I wasn't prepared. I actually had to leave the store and come back. This only added to the stress of moving and obviously slowed the move down. About a week or so later, I returned to the store to pick up what was left of the $100 deposit. Not one single representative in the store was friendly. In fact, I almost felt as though I was bothering them by the way they acted. Then I was told that I had already picked my deposit up, and I clearly knew I had not. Several minutes later, the guy working at the counter showed me the video of when I supposedly picked up my deposit. He asked if I knew the customer because he was the one who picked up my deposit. I told him I didn't, and a few minutes later he showed me another customer and asked if I knew them and I didn't know them either. About 30 minutes of wasting my time later, they gave me my remaining deposit back, acting as though they were doing me some great favor. I will never return to or recommend this Uhaul to anyone.

Darrell R. on

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Jeffrey R. on

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Nothing to improve on, in fact, the customer service was excellent and the gentleman who helped me recognized along with me a discrepancy in the fuel and handle that for me as well. Great job guys!

Mitzi P on

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My debit card was charged $124.50 for a unit that was supposed to be free. I have been requesting a refund of these charges for the past 20 days...to no resolve.

Jackson F. on

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Aline S. on

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Krystal W. on

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Randy G. on

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I been a regular customer of UHaul for a long period of time but deeply disappointed with my overall experience. I forgot and left a pair of sun glasses in the cargo van I rented. I returned to store a few hours later to get them, first I was told its on the rack for service and then its out on job and return at 1700hrs. I was told they would call me immediatey after turn in. That never happened. I know there is nothing I can do and its my fault but I know someone has my glasses.

Michael U. on

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Truck was ready and available at the requested time. Easy in, easy out. Very nice new equipment. The staff was very helpful.

beth b. on

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loved online check in

Amanda O. on

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Excellent service

Venus C. on

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William R. on

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This was a very smooth transaction. I drove up after doing my paperwork online. Was told qhere to go and someone would meet me near the trailor. He did and the trailer was attached quickly. Did a quick light check and I was off. Returning the trailor was even quicker and easier.

STEVE H. on

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Keep up the good work

El M. on

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ANDREA G. on

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Aaron B. on

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Would be nice if the dolly was free

Sunny S. on

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theresa h. on

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SERENA M. on

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EDWARD P. on

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Horrible experience! First they talked me into renting a larger truck than needed so they could get the extra money, truck had damaged top which would leak that I was never told of yet put on the validation tag the "customer accepts the risk of water damage" - by their own account I used the vehicle for 12 miles total, put in 5 gal. of gas yet still charged additional $14 for fuel, a scam for extra money. That's 2.4 mi./gal (5 gal/12 mi.) but by their account the truck only got 1.2 mi. per gal - complete rip-off! Anyone would be just plain stupid to rent from these people!

matt d. on

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RON M. on

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BRANDON F. on

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Quick service

Curt G. on

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I showed up on a sunday morning around 10:30am. There were three workers outside getting other rentals available. They watched me pull in and park my vehicle. I go in the building but noone is there. About 60 seconds later i go back outside to my vehicle where my little girl and her dog are so i can keep an eye on her. I here two of the workers (one female one male). Cursing at each other like we wert even there. I wait 10 minutes and see the female going to the door of the store and walk that way tonsee if i can get help. She is at the door going in and im getting ready to go in. Her response is "what donyou need". I said im here to pick up a rental trailer i have reserved. She goes back outside and grabs another guy to do the paperwork for my scheduled rental. Just crappy customer service. Will never recomend this location to anyone. Im not wanting a welcome party, just a rental experience where im a customer. Equipment was clean and working but tires on trailer were questionable to me. When i showed up a drop off location. The guy there looked at the tires without me saying anything and said we will get these changed out.

GLENN F. on

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GALE T. on

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The dimensions of the truck were not accurate which forced us to move our object without being able to close the door!

Greg R. on

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John S. on

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Same.

Harley M. on

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i ordered a a 10' truck and auto transport i got a 15' truck for the same price because availability but that was fine with me but when i made the order online i put that i need insurance for both the truck and auto transport but when i got the truck and auto transport the guy removed my insurance from the truck and only told me that the price went down because of a discount and not the removal of the insurance which caused problems after my 2000 mile drive a rock hit the windshield while on the interstate just coming into phoenix

LINDA P. on

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Doug V. on

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Lisa B. on

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SHEILA L on

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I`ve been a customer for 14 months and the rapport with some of the employees is heartwarming. Always looking to please. Thank you T. Turpin and Ben Delaney.

Annie B. on

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I thought we were overcharged for our service. When I called to explain, the service man said I sounded like I was pregnant. I am not pregnant. I feel like I wasn't take seriously. In the end, I found out I wasn't overcharged. But I still feel like we paid way more than necessary to go about 25 minutes away from the original location. We were charged for out of town and extra miles. I understand that we have to pay, but I don't like being told I sound pregnant if I call to verify that the inflated prices for your trucks are true.

Dixie W. on

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Easy in, easy out. The truck was clean, full of gas, and handled nicely. A great experience all around!

DAVIS S. on

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Donna B. on

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anthony T. on

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Great place to go to employees will go above and beyond to help out.

Ronald J. on

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Best location in Knoxville

Geoffrey P. on

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In and out, no problems, friendly and courteous staff.

David c. on

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Stephen E. on

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The only thing that. I was disapointed about is they gave me 12 trailer to move a 46 inch lawn mower said they didn't have any others I nioticed when I left there was a small 8 ft trailer that would have worked for at les money

Michael R. on

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Robert S. on

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Great guys to work with. Super helpful !

Dottie H. on

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Michael N. on

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Amy B. on

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norman k. on

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I rented the trailer 4 weeks ago from the Farragut location. You took my reservation, took payment in full prior to pick up and didn't tell me they didn't have the trailer. I had to drive to the other side of Knoxville to pick it up. screwed up my loading plans and my help to load it. really dissappointed in that. Not Clinton locations fault.

JAMES B. on

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The trailer I reserved was not at the location I reserved. All u-haul staff was friendly and knowledgeable.

Tammie B. on

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Never had a problem here before yesterday. Attendant was very rude. Wouldn't give me the keys to the truck unless it was leaving immediately. I told him we would be back in 10 min. to get the truck and he said no, they were closing. Very rude and unprofessional. I'm certain we won't be back to this location if we use Uhaul at all.

Robert S. on

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Excellent experience. I ordered the truck on line. Within 10 minutes, I got a call back from. Uhaul employee confirming my reserved vehicle. Very efficient and quick pickup as well as drop off. Absolutely will highly recommend Uhaul on Clinton Hwy! Thank you.

Robin P. on

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TIMOTHY L. on

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GEORGE J. on

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Nothing!!!! Five stars!!! GREAT GUY!!! Ben is the best!!!

Mark F. on

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KEVIN S. on

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This is a top notch outfit. They are clean and hook up your trailer for you. They have a service department should you require anything in order to tow or haul. This is a real Uhaul facility, not a gas station or car lot that just happens to rent trucks.

Katherine S. on

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A little crowded with trucks , but service great

Rob F. on

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richard p. on

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I have no comments.

Brian C. on

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Turn in could have went better.

Casey M. on

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The location was easy to find and access; the equipment was clean and well-maintained; however, the customer service rep at the location, Anthony Turpin, was less than pleasant and mostly rude--impatient, annoyed that I wanted to inspect the equipment before signing a form that stated there were no visible signs of damage, and basically made me feel like I was an inconvenience. I would not recommend this location because of the employee who checked me in.

THOMAS t. on

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None, everything was perfect and easy!

DANIEL C. on

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The unit I returned was swept clean. In fact I to the extra step to mop the deck of the truck. For me to be chaged 28 dollars for cleaning is a scam on the part of your facility.

Justin O. on

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Leslie M. on

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Michael G. on

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cathy b. on

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CAROL H. on

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The truck cab leaked and we got soaked. Some of my things were wet as well. The truck ran really well and was easy to drive. The store staff was helpfull but the woman at the 800 # was not helpful at all!

Chet A. on

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Joshua B. on

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William I. on

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These folks took my complaints about the truck seriously and filed a report. Their inspection of the truck revealed that the gas fill port had been damaged in some way. Their inspection only underscored the fact that the dealer from whom I rented the truck originally did not do a thorough inspection and should have never let me have that truck in the first place.

David R. on

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GLENN F. on

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RON M. on

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ANTHONY H. on

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None

linda w. on

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The air-conditioning was kind of on and off, but overall, the 15' truck suited our moving needs very well. Thank you.

Rick R. on

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Vehicle tires unsafe leading to dangerous highway blow outs. No safety check performed could have led to severe accident. Costly delays resulted in long road side repair wait

Stephen D. on

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Hans K. on

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Prompt and efficient service. They were ready for me to pick up the truck and it became a quick transactions

Glenn R. on

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Darleen J. on

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The staff was ready for us and answered all our questions.

Andrew Y. on

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They could not get the trailer off my hitch ball, so they replaced my receiver and ball. Very kind and respectful.

Debra M. on

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I was quoted one price, confirmed it 3 times. When we got there they wanted to charge us $100 more than the agreement and gave me an hour to get the rest of the money. I explained I'm on disability and had to leave for another state the next day and didn't think could do that but to no avail. Their solution was to remove insurance from the auto transporter, a smaller truck and MORE money needed because the price of the trucks were up that day. REALLY? I finally got the money but was delayed over a day for leaving TN. When I got to my destination, I was told there was no deposit put down. If that's so then why was my cost STILL over the original quoted price? Now I'm broke & can't get any deposit back. I've rented from you so many times and never without problems. No Thanks U-Haul. Never Again.

John W. on

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Dropped the trailer off 1 hour after closing; they were there and disconnected it for; very nice.

AMANDA A. on

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Tachometer and Speedotometer were not working. Causing major safty hazards

Elizabeth H. on

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anthony c. on

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Michael N. on

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Sarah J. on

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Joan W. on

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Katie H. on

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Continue being awesome!!

William B. on

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JOHN L. on

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Linda A. on

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roger e. on

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Great experience, lots of parking and room to maneuver a trailer. Staff was great, I was in and out very quickly. Great job.

JIM C. on

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Apparently David Copperfield works at Clinton Hwy cause we made a res for a JH and an overnighr abra cadabra made our res dissapear along with the truck but the elephant was still in the room. The guys did a great job at correcting the issue and getting us a JH and on the road tho

Shannon J. on

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I did not get to meet any of the personnel or see the inside of the facility because I dropped the truck off after hours but I did speak with someone on the phone who was very courteous and helpful. From the outside the facility looked very well maintained. The key drop off box and place to park the truck were clearly marked and I had no trouble dropping the truck off.

Robert O. on

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AJ J. on

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Jamal A. on

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Thank you U-Haul! This location has very good customer service. The staff is very helpful and I appreciate the good experience I had here. I highly recommend this location to friends and family. The staff connected my trailor and held my reservation as requested. Thank you! 5 Star, Excellent Uhaul experience. Very good employees and clean building.

Jamal A. on

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Thank you U-Haul! This location has very good customer service. The staff is very helpful and I appreciate the good experience I had here. I highly recommend this location to friends and family. The staff connected my trailor and held my reservation as requested. Thank you! 5 Star, Excellent Uhaul experience. Very good employees and clean building.

Robert T. on

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andy s. on

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Very courteous and professional staff.

charles c. on

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The installation was first scheduled for April 19th at 8 am I was sent an email that confirmed the appointment. When I arrived there the manager told me that I was scheduled for the following day. He made no apologies for Uhauls mistake and insisted that I was wrong even though I had the email. Went today April 24th and had my hitch installed. Still no apology when I showed him the email again. Made no adjustments to the price even though I told him that I had been greatly inconvenienced. I will never use Uhaul for anything again.

Jack M. on

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People were great

Sherri M. on

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Peter S. on

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Exceptional service and we could not be happier or more satisfied. This is a really customer oriented location.

Daniel P. on

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Freddie S. on

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AMIEE H. on

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WILLIAM P. on

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Johnny H on

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Very easy access and staff were helpful, friendly and prompt.

Brian C. on

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asa s. on

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Make it right when a reservation is messed up. What's the point is making one when I end up driving to three locations 25 minutes out of the way then you decide to charge me for gas

Carlos H. on

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Hassle free experience. Ben was very helpful!

Hugh N. on

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Richard B. on

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NORMAN W. on

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VERY LITTLE WAIT, TRUCK WAS READY FOR ME.

Timothy B. on

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Uhaul gave me a truck that would not go into Park unless I shut the Truck off first and then was able to put it into Park. I din't figure it all out until after it was loaded and on a hill. The truck was un road worthy and they charged me an extra $75.00 for what, I don't know! Next time, I'll go Penske!!!

Thomas M. on

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I've used this location sevreal times and have always had very good experiences with them. I will continue to rent from them as needed.

BRENDA P. on

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everyone was very accommodating and very helpful. They wanted to make sure my trip would be the safest for my very long 1800 mile trip. Awesome employees.

Henry W. on

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Nothing! I was given first class service and equipment in a very timely manner and at a very reasonable cost.

Nancy C on

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Andrew was great. Very helpful.

COURTNEY H. on

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JIM T. on

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Michael Moe C. on

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Kim S. on

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Brooke M. on

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CLAY W. on

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Tony was extremely helpful and extremely professional. It would be nice to go to any store knowing you get the same experience as I did at this location. When I need to utilize their services again I definitely will go to his location to pick up equipment.

Donald D. on

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Otniel U. on

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Thomas C S. on

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Lauren S. on

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RICKY T. on

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Pat H. on

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CHRISTINE S. on

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The pickup and drop off locations were great. However, the 20' Truck we rented had a lot of play in the stirring and would drift within the lain. This was very unsafe!

Tracia L. on

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CHRIS j. on

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Staff was very helpful & friendly but Inside of cab of truck was very dirty.

charles w. on

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Charles K on

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Staff was exceptional.

Diana O. on

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care free move at origin and destination!

bryan s. on

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KEVIN S. on

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Nothing. These guys do pretty good

Sandra K. on

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EDWARD G. on

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Isaac S. on

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DAVID H. on

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Fees are too high, and very unreasonable customer service

Jimmy R. on

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TERRY J. on

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Arlington Baptis C. on

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JEREMY g. on

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Excellent customer service.

Margaret J. on

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Amanda H. on

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Savanah C. on

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DENNIS C. on

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The clerk that waited on us was friendly and helpful. Check in was very easy. Can't think of anything that would have made it any easier.

Scott C. on

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everett c. on

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Good staff. Very efficient

JEFFERY D. on

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The staff was very friendly. Had issues with locating some things in town and the staff helped. The maintenance facility lady was also very friendly.

MACKENZIE W. on

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This location was fantastic! Ben Delaney, manager at this location, was very communicative and incredibly helpful and the other staff members I interacted with were all helpful and kind. Great attitudes here! I was treated respectfully and with patience and understanding. Highly recommended!!!

Paul B. on

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Drop off was quick and easy and efficient. Staff courteous and helpful

David W. on

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JOSEPH S. on

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Christine H. on

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Gregory M. on

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I was over charged I was told one price then got charged more very disappointed. We put has gas in it before we dropped it off too

Paul T. on

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JEFF P. on

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LEROY B. on

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Bruce S. on

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Phil H. on

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Chris F. on

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Daniel P. on

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Keith R. on

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Tell people renting the equipment that there is also a 115 dollar deposit that you don't get back. I was told 39.95 per day plus 5.00 per day for a dolly But was charged for an appliance dolly and furniture pads that I didn't even ask for. Had the truck for 2 days drove 71 miles a day with the 2 dolly's pads that I didn't ask for total was 239.00 dollars. Wish I knew the deposit was non refunded ahead of time..

John M. on

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This experience was flawless

Joshua S. on

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You need better customer service call center. You get transferred around to everyone and no one can help you.

monica b. on

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Everyone was great and I appreciate that very much!!

Angie K. on

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JEANIE G. on

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Very fast rental return. We were soooo tired. Thank you.

Dustin H. on

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A Walter H. on

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richard s. on

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the driver seat looked like it had dry snot grounded into it. other than that the service was great .

Jonne C. on

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Transaction was great and service was friendly.

Tim R. on

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Manager and employee were great. I had to drive to this location for a 20ft truck because the original location didn't have one even tho uhaul website said they did. It was a little out of the way for us...They gave me extra mileage for my troubles and were very pleasant.

ANN A. on

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Sonja J. on

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Be nice!

STEVE H. on

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Ron H. on

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Linda M. on

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Jackie S. on

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LYNN S. on

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David E. on

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Fast and friendly staff. Great experience. Highly recommend.

lynn w. on

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A perfect experience in every way! Thank you

ABBEY R on

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Staff was very helpful and friendly, area was clean and very easy to navigate.

Burrall P. on

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Kristy N. on

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JEFFREY Y. on

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Abbey R. on

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Excellent and friendly service!!

LU Z. on

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ELIZABETH B. on

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Better doors on back if these trucks

Robert B. on

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Connie H. on

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Freddie S. on

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JEFFREY Y. on

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Karissa D. on

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Unexpected charges and not very good/friendly service. Pretty annoyed with my whole experience.

James P. on

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Laurie G. on

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William H. on

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Neal F. on

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Forrest M. on

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The owner went out of his way to accomodate me. I was missing a part for the lights and he called around and found one but they were closing in 20 minutes. He had them hide the part so I could pick it up and left the trailer out for me and called me a few times to make sure I was ok. Excellent service!

Timothy B. on

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STRICK S. on

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Timothy C. on

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steve y. on

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Location was very well organized and accommodating

mary c. on

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Daniel A. on

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SUSAN K. on

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They were a big help as I had never towed a full car dolly behind my motor home. Really made me feel at ease

Tiara B. on

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I was overcharged for mileage. The mileage I paid for I could have gone to Atlanta.

Vivian H. on

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Great service

Samantha S. on

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Joan B. on

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Pierre T. on

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DAVID B. on

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Equipment was not at the location that was originally reserved. When got to the distant location , the equipment blew my truck fuses as soon as plugged in. I found the short in the equipment wiring . Rental location repaired the short , but did not have a fuse to replace my truck fuse , that blew due to uhauls faulty equipment.

Hayden M. on

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David P. on

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Joseph L. on

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mohamad hadi k. on

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Uhaul truck was clean and ready on time, but the truck they gave me smelled of smoke. I had to turn on the fan and rolled down the window. Not a good experince on a cold rainy night.

sharmin l. on

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Terrell M. on

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Timothy B. on

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steven m. on

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Make sure they check their brake fluid before they lend out there produce.

Frances E. on

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jenny b. on

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GARY L. on

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Nothing from this rental. The truck size I confirmed wasn't available, and I was given the next size at the same rate. Great experience

WELDON W. on

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kyle p. on

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Joanne B. on

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Connie T. on

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ROY S. on

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Ryan M. on

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Shirish D. on

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DANIEL H. on

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Norm H. on

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The truck we RESERVED quite a bit in advance, supposedly had a deficient battery. There was never an apology for that, we were just told we could have a 17' or a 26'. The 17' was fairly clean inside, except there was 1/2 of an extinguished cigarette in the right door below the handle. The passenger side headlight was out on dim, so we had to drive the truck with lights on bright the entire time, which is not conducive to safety for those approaching us at night. We never received an apology for that either. After my husband had to tell Mr. Delaney that he had an attitude and was being very rude as we were trying to pick up our truck, when we took it back, he issued us a customer service refund. That's all good when it comes to a monetary issue, but not when it comes to his attitude of being rude, crude and unattractive in his behavior toward us. Apparently he thinks the best way to handle a misstep on their behalf, is to be belligerent to the customer. Instead of apologizing for the disappointment, and at least, trying to give the impression of solving the problem in an amiable way, he decides to growl like an attacking animal. We have used this location on numerous occasions, but we will never do so again. He might want to be aware that the customer has several options from which to choose, and act accordingly. Thanks!

weldon j. on

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Jan N. on

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Lindsay G. on

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Everything was great!

Cherrie W. on

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Needed a trailer with a ramp for a simple job. - Reserved trailer online - went to U-haul dealer helpful and kind - trailer was clean & ready - U-haul people hooked trailer to truck for me - My truck has a 5 pin round light socket Uhaul had a light adapter I needed, they installed it, trailer lights worked and I was on the way in no time!! - Yea! Finally - a company that does what they advertise and makes everything right!!

Stephen L. on

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Ryan G. on

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Marilyn S. on

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George J. on

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THOMAS C. on

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I had no problems with the people or the truck. I have however spent less money when renting an airplane than that truck.

JAMES G JR. G. on

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rhonda t. on

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Kye S. on

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The guys at the counter were great and very efficient. Had a frustrating situation and they really helped us out. Thank you guys!!!

Casey W. on

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Drop off and pick up the vehicle to my office. But that may be too much to ask

SUSAN D. on

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Bad business

Jeff W. on

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Excellent service

Jordan K. on

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Van had a very bad smoke odor in it. Cigarette burns in the seats. The smoke was so bad we had to keep the windows down most of the rental period.

CHRISTOPHER H. on

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Customer did not leave a comment.

Rhonda K. on

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To begin with person doing my rental details was rude but changed his attitude when I called him out on it! After I told him not to be rude and I was tired and didn't need an attitude, then he changed completely.

HERBERT S. on

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BOBBY W. on

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There was a manager who was at a funeral (I completely understand that) and a guy in training who knew nothing. The only other guy there was SWAMPED with customers. There were 5 people in line before me. However, the main guy remained calm, cool and collected. He was a pleasure to work with. FYI- I rarely write reviews so this should say something.

Lisa W. on

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Outstanding service . Renting the item and also the return was very quick and efficient!

Robert H. on

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The agent needs to make sure that the person renting the truck is the same person named on the contract. Since he did not check the names on contract (I did not notice until the next day and had to go back to get my credit-because he charged my acct $75.00 and the rental was less than that) I checked my bank account today and they charged me an additional $106.71 for the other person's rental on my credit card which I will not get back for about 10 days!!!!!!!!!!!! Agent should be reprimanded!!!!

Willard D. on

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CHRISY N on

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It`s hard to get to the storage unit before 7:00 during the week. Other than that it was great.

jeannette c. on

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Brittney D. on

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Walked in and heard staff member Mark Sellers state "Uhaul will get you any way they can." He was talking to another customer about how Uhaul charges fees that aren't necessary. He was rude and extremely unhelpful during my interaction with him as well. I won't be back to this location because of him.

Jesse H. on

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jim f. on

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This one was easier to return to than one recommended.

Richard J. on

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SCOT W. on

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Been using this location for 30 years. Great service.

STEPHANIE G. on

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Daniel F. on

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AMAZING. Super-efficient. The exact opposite of pick up.

SHERITTA D. on

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Nothing! Everyone was nice and helpful.

Kasandra U. on

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For us the experience could not be improved upon. The employee who took care of us was coueteous & informative.

matthew l. on

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The worker was not very polite. I called the night before pick up and was told which vehicle I would get and I was pleased because it was a low mileage new truck and then when I showed up the next morning at 7am they gave me a different one and didn't care. They didn't have the size I rented so I was given a larger one which cost me more in gas. There was a chip in the windshield and a good deal of damage to the body. The truck was extremely loud but did run well. No one completed a vehicle inspection with me, I was left to do it on my own.

ANDREW O. on

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Norma N. on

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W CHALRES H. on

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Organized n very helpful

tersa d. on

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I was very upset that I had to drop off my rental 25 miles from my house. I had requested a location a lot closer to my home.

KIMBERLY C. on

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Price is reason

April W. on

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will V. on

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This was the best Uhaul truck that I have ever used. The employees at this location was very helpful and tremendously courteous to me. This will be my go to Uhaul location from now on.

Bobak E. on

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Needed 17' moving

Clay V. on

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kyble t. on

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Robert C. on

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When we rented the vehicle we were not made aware of the return time and ended up having to pay for another day.

Ryan P. on

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James M. on

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Great job! Staff was helpful and nice. Everything went smoothly and quickly at pickup.

BRANDON k. on

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Jayde o. on

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Very nice and helpful staff.

matthew v. on

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first time renting a uhaul and very happy it went very smoothly...thank you all so much

rick p. on

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everything went great! would definitely use again

GLEN M. on

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Very quick, fast and efficient. Also very organized outside with the way things are set up.

GEORGE J. on

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Great people to do business with!! 5 stars!!

David F. on

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did online check in to save time but did not work but had my info.?????

Nikia W. on

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KRYSTLE H. on

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bob f. on

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John D. on

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Everything went smoothly at the return location. The lane for dropping off rented equipment was well marked with arrows pointing towards that part of the location. I would use these business again.

GEORGE J. on

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Dwight D. on

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criag g. on

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I gave my card info over the phone went in person it was as if i never made the call? Phone orders should be synchronized with the system.

wolfgang z. on

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Shadoe D. on

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Was not expecting such a high overall final price. Says 19.99 a day then total I thought it was going to be $119 ended up being $142. Will never use uhaul again. Also no military discount.. With all the moving around veterans do I can see why we never use uhaul.

SARAH W. on

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Computer was down, but otherwise ok.

Douglas M. on

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KENNY P. on

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Would never use this location, manager was very rude and nasty to his customers. Manager wouldn't help in any way just worried about making money for his self.

Melvin H. on

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My reservation was not for that site, 4717 Clinton Hwy. U-Haul at above location accepted my reservation when other shop was closed or running late.

TIMOTHY P. on

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The young man who checked us out is the same one who checked us in a couple of days earlier. He was very professional and provided excellent customer service. He is a great employee and an asset to uHaul.

Jonnesha M. on

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nancy b. on

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Nothing. Customer service was great with friendly and knowledgable employees. Thanks

johnathan c. on

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Offer half day rentals. I did a 2 day rental at 4pm on Tuesday and brought the truck back at 7:30am on Thursday and was charged the full 2 days. That should only be a 1.5 day rental.

Rita AND Bob C. on

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Customer did not leave a comment.

FRANK P. on

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Only took a couple minutes to drop off

PATRICK W on

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Thanks Ben!

ROLAND D on

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Extremely helpful staff that went out of their way to provide the best deal and service. Highly recommended location.

MELISSA S on

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Still waiting to hear back from the associate that help me on the change of price as sign on wall and on phone price was different than the computer

DENNIS P on

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Manager was rude. He had the I`m untouchable so the customer can take it or shove it attitude. Young cocky attitude. If he represents the company, we will take our business elsewhere....

WALTER M on

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Awesome experience

AMANDA R on

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the staff at the Clinton Highway location for excellent however customer service on the phone was very poor they gave us the wrong size storage unit

MONICA U on

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The staff was helpful, the unit was very clean. Great safe place. Would highly recommend.

ROGER B on

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The staff was very helpful.

Renee A on

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Moving help should be notified in advance that box is screwed shut.

Renee A on

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Good for the money.Movinghelp unreliable-consider removing providers who frequently do not show. Staff seemed unfamiliar with moving help/ubox process.I was not informed that box needed a lock.

DENNIS P on

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Very rude staff. Not out to help the customer, just to scam the customers. Manager was very rude also. Very unprofessional.

CATHY C on

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Very friendly and helpful!

KATHERIN F on

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All the employees were extremely friendly and helpful. The facility was clean and easy to move items into.

DIANE H on

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Would not rent from anyone else.

BARBARA B on

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We really appreciate the convenience of renting a van and having a storage space at the same facility. It was a huge help to us.

PAMELA S on

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This is a good store to do business with.

ALISON K on

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The staff as well as the facility is subpar to say the least. Will NEVER use uhaul again after this experience.

KRISTI A on

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It was a good experience. Staff was always nice and helpful.

SWAYNE C on

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I can say that Ben and his crew at the Clinton Hwy, TN store were as professional and accommodating as anyone I have ever worked with.

SWAYNE C on

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Everyone was friendly and professional.

SARAH L on

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Shitty n would never use uhaul again costed me more money then a little bit call would love to discuss what lies were told to me

SARAH L on

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Shitty n would never use uhaul again

LISA R on

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Facility was fine. Delivery Driver very helpful accommodating!

CHRISTOPHER P on

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Keep up the excellent work!

HAROLD W on

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Provided the services I needed

TODD M on

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Very good, but had to pay for extended hours which most store is 24 hrs for the same price

TIMOTHY D on

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Did not ha e a great experience. Many different factors played into it.

CAROL B on

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Possessions in good condition after storage for 7 months

Ellen D on

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Good

LAURIE P on

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The staff was very friendly and professional. I would recommend them to friends and family.

HORACE A on

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The access door to the 5x10 units are too narrow. I had to struggle to get my items into the storage area. I will not use again. The price is higher than competitors with better units.

SHARON V on

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John and his team are terrific to work with.

CAROLYN C on

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Staff helpful but not very friendly. Rating of staff: just ok. Rating of facility: excellent.

BELINDA M on

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Good

dana o on

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Very nice and helpful!

DIANE H on

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It has worked out great for me

JANET E on

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Excellent

ANDREA F on

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The staff was very friendly and helpful. The only thing I would recommend is that the storage offered 24 hr access.

CRYSTAL R on

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Thank you for being there for me when I needed a storage, you could not ask for a better staff than these guys they were awesome.

TIMOTHY D on

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Great service only thing I didn`t like was that the gate was open while the building was because the gate should still be closed

DONALD H on

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It was not explained I would have to pay extra for 24 hour access, so I was quite surprised when I arrived with my first load. Still have not seen my refund...

DONNA M on

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Was pleasant to store my stuff there. The card swipe to get in the gate was glitchy most times but staff available to let you in when it does.

David S on

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The staff was great and the store was clean and inviting. The U-Box had an issue with its clasp, we spent some time banging the lock out with a hammer.

NICOLE S on

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Too expensive and didn`t have enough size options.

CARLA T on

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Friendly employees anytime or any questions I had they always assisted.

PEARLIE R on

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The cost was rediculous. My first monrh atorage was free is why i tiik it

MIKE I on

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Awesome!

CAROL B on

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Very xclean. Carts for moving things handy

NICOLE S on

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the people were very helpful and we even actually forgot to put a couple things in the unit and they saved them aside for us and we recovered them the next day

SHARON V on

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Staff very helpful and friendly.

DANIEL J on

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The staff at this facility were particularly helpful in solving a scheduling mistake that was made by your central booking office. Could not have been more courteous and helpful in meeting our needs.

ANITA D on

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The only good thing about this location is James. He has always been nothing but helpful and polite.

EDITH D on

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Staff was helpful and efficient!

STEPHEN M on

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The website said 24/7 access, but not that it costs extra. Insurance is required. My locks were more than adequate, but I was told to get a different one. Too many costs. Won`t use again.

HEATHER B on

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With having to get 2 units to accommodate my items due to a larger unit not available, I was disappointed that a price adjustment was not considered. With nearly a year of storage...it was costly.

JOHN J on

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Great staff. very professional and friendly.

MARCIA L on

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My experience at U Haul storage was excellent. I would use them again.

MICHELLE R on

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Very good customer service, clean and safe environment

KELLEY R on

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Thank you so much for working with me in this difficult time I had of losing my place. You worked with me on payment arrangments and much more. Excellent service and thank you again!

GEORGE C on

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Clean and conveinent

HAROLD G on

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This store is without a doubt the best, staff is beyound excellent, service is unbelievable, this should be a very proud store.

LORA B on

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I have had a great experience thus far. If everything gets to the destination in the amount of time and nothing is broken that will be fantastic!!

DAWN T on

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I am a new customer and my first impression was a good one!

ANITA D on

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James is very nice and helpful.

HAROLD G on

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Nothing to change, you may want to close the one in Elyria,Oh. They gave me faulty equipment and unsafe equipment

NICOLE M on

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Manager was nice and very helpful.

JOSHUA L on

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John, the main guy, spoke to me over the phone and was incredibly kind and helpful. Really appreciated him.

ROBERT A on

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No disappointment, this was my first storage rental and it was clean before I packed in the unit and when I moved out. Thanks again John and Marshal...

KENNETH C on

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N/A

PATRICK W on

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smaller than stated. I measured.

WILLIAM W on

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I was told by John, that he would pro-rate my account. When I closed my account, John was not there and they would not call John. I feel that the employees were less than willing to help me.

DONALD S on

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Had no problems with U-Haul storage, nice friendly staff and very clean facility!!

ROBYN M on

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Very professional !

JENNY B on

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Things were ready and clean when I got them.

ELSE N on

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Wonderful experience. I`ll be storing here in the future, should I need to.

KEELY S on

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My U-Box was two weeks late, so it took a month for delivery. I never received any notification that it would be arriving late or an apology.

JEFF J on

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I found the gentleman who checked me in to be courteous and he made the experience easy and quick. I was impressed by the time taken past the early closing to discuss particulars of your site.

KENNETH K on

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Great and fast service

THOMAS F on

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The box was delivered with the hinge broken off and the box wrapped in shrink wrap.

MICHAEL J on

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Level of service met my expectations.

JORDAN V on

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we placed the couch in storage and removed it in a 3wks it was infested w/ bugs badly, the staff from the rented apt fumigated the couch it did not help and it had to be dispossed of.

ERIN S on

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I rented the U-box to move my belongings from WA to TN and it was a seamless process I would recommend to anyone.

ELONA D on

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I could not ask for more, it was great

JULIE W on

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This was a nice and helpful location. Very pleased I went with them. Only thing was how expensive it was.

TY A on

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Staff was extremely helpful and polite.

MAT W on

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The service was very professional and helpful! If I had complaints, it would have been the pricing but other than that, everything was up to standard!

TERENCE C on

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The crew was very helpful in facilitating my move.

LINDA M on

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Having to leave my home in Flordia and store my belongings for over a year was very stressful. John and his staff were always friendly, helpful and supportive. My thanks to them.

KURT S on

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Employees were very friendly and helpful. Premises were clean and secure. Bathroom kept in very clean condition.

RONALD L on

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everyone was always helpful and friendly

MAXINE C on

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Great service-great people

NAMAGOO K on

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very good and useful

CRAIG C on

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Excellent friendly and courteous

TERRY W on

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THE ONLY BAD THING WAS I SAW A ROACH COMING OUT OF ANOTHER UNIR BUT THE STAFF SAID THEY WOULD SPRAY

VICKIE L on

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My best experience with ytour company was the rriendly and helpful workers

CRAIG M on

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I already cancelled my unit because the pricing is a bait and swith, I was charged more than the advertised price without being informed before the charges were applied.

BETTY G on

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James Weaver collected a $100 deposit on a truck insisted we only paid $50. Had to wait 2 days for the MGR to review tape b refunded. Wasted 3 hrs of our time Even had to call the police.

JASON L on

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The staff you had on sight was amazing and helpful. They stayed late to help me. I will recommend your site to everyone.

ELONA D on

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John was very helpful and a pleasant person to deal with.I felt like I was family.I could not say enough to Thank him.

JIMMY V on

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Will use your facility again in the future.

KITTY T on

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The hours are normal business hours and not convenient to a working person. The construction makes it difficult to get in and out of. It`s hard to know what to do or where to go.

SUSAN M H on

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They were very helpful and courteous

JANE C on

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No comments -- all went well, no problems.

ASHLEY C on

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A absolute pleasure to do business with!!! Extremely friendly and helpful! Thank you so much!!!

TIMOTHY T on

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very helpful in equiping us with our move. and storage was convienent to drive up to and unload.

JANE C on

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Very helpful!

SHAWN N on

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The staff was very friendly and helpful I would definitely recommend this u haul facility to anyone needing to use a truck or storage

SARAH W on

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They were very friendly. The place was clean. An they were very accommodating. Will use them again for my storage needs.

NICHOLAS E on

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The staff is very accommodating to their clients. On two occasions, they helped me access my unit as it was closing time.

RICHARD M on

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I`ve dealt with this location several times and have always come away satisfied. Thanks.

JOHN-PATRIC D on

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THANKS

BILLIE F on

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Everything was great,,,,people very helpful and friendly

BEN D on

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Storage building was advertised as 5`x10`x9`. These were not the actual dimensions.

ASHLEY C on

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very friendly and helpful!!!

EMMA T on

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N/A

VICTOR P on

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Corey was very helpful.