Customer Reviews for U-Haul Moving & Storage at Clinton Hwy

5687 reviews

4705 Clinton Hwy   Knoxville, TN 37912
(N Of I-640)

(865) 689-2211

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(865) 689-2211

4705 Clinton Hwy
Knoxville, TN 37912
(N Of I-640)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LAURA A. 
Rating:
5.0

They were polite, friendly, and efficient.

JAMIN J. 
Rating:
1.0

Customer did not leave a comment.

zhixiu L. 
Rating:
5.0

Terrific staff. Easy check-in.

ARTHUR C. 
Rating:
4.0

The computers were down on one of the busiest days. The center made it work though!

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

SUMANT A. 
Rating:
5.0

Customer service representatives were very helpful.

ELVIS B. 
Rating:
2.0

It took almost an hour to check out my vehicle. The large flat screen TV box I had ordered and paid for was not in the store. My vehicle was not ready for check out when I arrived.

RUSSELL P. 
Rating:
5.0

The tire pressure monitoring system in need of service. Also the air conditioning not functioning properly. I think the blower door wasn't operating . Maybe a vacuum leak?

Dave F. 
Rating:
5.0

Fantastic customer service

Bradford C. 
Rating:
5.0

The owner was great, and said he would look into my situation.

LADON HERBERT N. 
Rating:
1.0

My dissatisfaction is more with the U-Haul reservation line. We reserved a storage unit at the Alcoa location that the phone agent repeatedly represented as ground level. When we arrived we learned that the door is approximately six feet off the ground and accessible only by a rolling ladder. It would have been almost impossible to load furniture into this unit.

Colin L. 
Rating:
5.0

Customer did not leave a comment.

DONNA S. 
Rating:
2.0

I was the first one there out of 3 to 4 people in line waiting to be acknowledged. The manager and another employee were in and out of the office several times while everyone stood around needing to be helped, over 30 min. They did have a new employee at the counter that did not have a password so he was limited in what he could do. I was there way too long just to pick up a truck that had a reservation and Im sure the other people were there alot longer. When i got home i did not receive the moving blankets that we paid for. Also the mirror on the truck spun around every time I hit a bump and that was very frustrating on a 900 mile drive. I did call it in and had a lady put it in the notes but still was very dangerous adjusting mirror driving down the road. That truck needs to be fixed and Im sure the last person informed someone about it.

DAVID D. 
Rating:
2.0

I reserved my equipment the day before, put my card on file and everything. I even confirmed that my friends would be able to pick it up without me there. When they got there, they were told that none of my information was on file and they had to put there card on file. They spend a while at the store with someone who was poorly trained and by himself without assistance to help the situation. The guy was kind of rude and not wanting to help fix the situation and demanded that they put their card on file, but they had my card on file with all my information (including contact). Overall not a great experience and will not be coming to the Clinton Hwy location again.

JOE R. 
Rating:
5.0

The guy who helped me was awesome! I am a small business owner and I wanted to offer him a job! He had short brown hair and a cross tattoo on each arm. He was very knowledgeable and polite. Even when we had to wait for something, he stuck up a kind conversation. Such a great employee. He is the reason I'll choose uhaul for all my future rentals. Give that man a raise.

JORDAN W. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Alora W. 
Rating:
5.0

Customer did not leave a comment.

GEORGIA H. 
Rating:
5.0

Customer did not leave a comment.

BRAD F. 
Rating:
5.0

Nothing

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

Heather K. 
Rating:
5.0

Customer did not leave a comment.

Cindy Andrea N. 
Rating:
5.0

Customer did not leave a comment.

Ricky F. 
Rating:
5.0

Customer did not leave a comment.

RODNEY EUGENE M. 
Rating:
2.0

As of today i have returned 2 trailers to this location. The first one I returned, a man walked behind the counter , looked at my paper work and made a comment that they had too many trailers at their location. Today when I read my coraspondse from you I received a bill for 2 additional days on the first trailer I returned. An error has been made and I will visit them Saturday to protest their billing. I had traveled back to my home town and rented a second trailer and now they say I returned 2 trailers on the same day????

MARK K. 
Rating:
4.0

Everything was good at the dealer with the exception I was given the wrong trailer. then I had a blowout on the trailer in Clevelan Tn. Repairs were completed in a timely manner. Thank you.

NORMAN A. 
Rating:
5.0

Super friendly and willing to help. Guess time will tell if I get the money back that I was overcharged

DAVID D. 
Rating:
5.0

No improvements necessary. I love this location and have used them previously and it's always accurate, Fast and friendly service. Would definitely recommend

SHERESA S. 
Rating:
5.0

Glenn Bullock, general manager, of Knoxville, TN located is awesome! While on the road driving to Lexington KY from South Carolina we received text that our reservation to pick up equipment was changed, not only location (40 min away) but time of day (12:30pm instead of 9:00AM). UHaul customer service was not helpful in the least. Tried numerous other companies in Lexington KY area with no luck getting equipment last minute. My original reservation was made over 1 month prior. We decided to try areas along our drive and came upon Knoxville TN location on Clinton Hwy, right off interstate. Owner/GM was fantastic and super helpful getting us hooked up with a trailer. A very stressful situation ended well. QUESTION: if a reservation is made well in advance, why is the equipment not available? Isn't that the point to making a reservation?

MILES D. 
Rating:
4.0

Even though it was short staffed the guy at the desk was helpful and calm and did a great job

Jodanna K. 
Rating:
4.0

Customer did not leave a comment.

Dennis Michael D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

April W. 
Rating:
5.0

Customer did not leave a comment.

BARBARA W. 
Rating:
3.0

Customer did not leave a comment.

CLIFFORD B. 
Rating:
5.0

Customer did not leave a comment.

MELVIN O. 
Rating:
5.0

Have used this facility a couple of times and always find it a good experience.

JAMESROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Greg T. 
Rating:
4.0

Customer did not leave a comment.

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIUS M. 
Rating:
3.0

Do not know his name but person who helped me at counter was rude and demeaning. Young man who connected trailer to RAV4 on lot was terrific but he was demeaned by same man who came outside to assist other customers.

priswilla B. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

SHOUT OUT to Glenn Bullock!!! He went ABOVE and BEYOND to make our rental experience easy and flawless. We had to change our rental date and Glenn provided us with his cell number in case we questions or problems. HE ANSWER HIS PHONE AND HELPED US ON HIS DAY OFF!!!! WOW! That is excellent customer service!

JOHN T. 
Rating:
5.0

This location was very clean and the employees were very helpful. We were very pleased with the entire experience.

Tim M. 
Rating:
4.0

I would recommend this location due to the amount of equipment available and easy of pick-up and delivery. Adding a note of caution for customers to pay close attention to the bill. I returned the truck with more gas than when I picked it up but was billed 2gal. Equalling a $9.83 additional charge. I intend to contact this location for a refund.

James L. 
Rating:
4.0

Customer did not leave a comment.

Connie M. 
Rating:
1.0

The day before my move, I was informed of what location to pick up my truck. It was different than I originally booked and the new location wasn't open till 30 mins after my scheduled time. So I had to push back when my movers came. Then on moving day, I arrive at the location they indicated for me and my truck isn't there. So they send me 30 minutes away to another location. They give us the wrong address which slows us down about 15 minutes before we figure out the correct address. So we arrive at the new location, our movers already at my place without me there with the truck, and we get told we're lucky they're still giving us the truck cause we're 30 minutes late. We were 30 minutes late because we were sent 30 minutes away. Anyways, Vaughn was nice and worked with us. I have no complaints about him. But the entire experience with U-Haul has convinced me to never use U-Haul again.

Lydia C. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

NATHANLANE S. 
Rating:
5.0

Customer did not leave a comment.

Trisha R. 
Rating:
5.0

Return staff very helpful.

Bonnie C. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Super friendly great location.

Max R. 
Rating:
5.0

The UHaul website is difficult to understand what the various options mean. There's too much gimmicky ways to try to trick you into buying things. I get you're a business, but it's to the point of being predatory. Cool it down!

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Albert Y. 
Rating:
3.0

I'm not gonna blame UHAUL necessarily but there insurance people has yet to get In contact with me about my accident damaging the family car which has left us without transportation for 1 week straight so far. Please help

Sherrod T. 
Rating:
5.0

Customer service was wonderful. Getting the truck was quick and efficient. Returning the truck was even easier. Your employees were friendly and knowledgeable. Thank you for a great experience.

Linda C. 
Rating:
5.0

Great Staff!

JAY P. 
Rating:
5.0

Offered to let me talk to a manager regarding leak.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Kyle L. 
Rating:
4.0

You need more staff. They are overworked

WYLIE J. 
Rating:
5.0

Return could not be made any easier. Super fast and efficient. The least stressful part of that day. Thank you Uhaul Clinton Highway!

Alycia B. 
Rating:
5.0

the verification process was horrible. I stayed on the phone three times for over 20 minutes to get disconnected all three times. very frustrating

CHRISTOPHER W. 
Rating:
4.0

Trailer had dirt in it. They seemed under staffed and had long waits. The staff that was there was amazing though. The overall uhaul experience was really bad though. The first location we went to was close

QUINN A. 
Rating:
5.0

Customer did not leave a comment.

DEAN R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN G. 
Rating:
3.0

Customer did not leave a comment.

ANGELA S. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Very organized and friendly.

TAMMARA M. 
Rating:
3.0

The equipment is great. The check out and check in process could be smoother. Employee that checked my out was a little rude and seemed to not want to be there. Other than that everything was great.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

CORA H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

DAWN L. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL E. 
Rating:
4.0

Customer did not leave a comment.

Ashley F.  |  Overall Experience 
Rating:
5.0

Glenn Bullock was outstanding in helping me start my moving day. Along with a smooth transaction, I appreciated his humor and get-it-done attitude.

KAITLIN J. 
Rating:
5.0

Customer did not leave a comment.

mellisa e.  |  First Impressions 
Rating:
3.0

Truck wasn't clean. Spills on floor and console. Splatters on inside windshield. Pot stems in ash tray.

BRENNAN B. 
Rating:
5.0

Glenn was very helpful and friendly

TUNG BACH T. 
Rating:
4.0

Slow up load of webpage so it took some time to check in. Other than that no problems.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Brooke S. 
Rating:
5.0

Customer did not leave a comment.

HARRY Z. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Friendly and helpful staff.

Ebony J. 
Rating:
1.0

First of all the employee arrived late to open the store. Secondly, he seemed to have lost my reservation I had made two months prior. Then, he tried to have me drop the truck in another city several times even though I told him I needed to return to pickup location. On top of that, he was "just going to get the paperwork done later " I don't think so! What should have been a seamless exchange turned into a 45 minute nightmare. I haven't rented UHaul trucks several times recently without difficulty but this was a horrible experience. Never again.

LeAnne C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

The service members at the desk were extremely helpful in figuring out rental specifics. The gentleman who hooked up the trailer went above and beyond to ensure I would be traveling safely.

Carlin F. 
Rating:
5.0

In an out in less than 5 minutes

SCOTT W. 
Rating:
3.0

Everything went great until time to turn in the truck. Three trucks pulled in behind me so instead of me doing it on the app the Uhaul employee told me he would take care of it. The next day I got a call asking when I planned on returning the truck. After 50+ minutes on hold they told me it would be taken care of. After finally getting a receipt in email it showed an additional $14 safe move charge that I didn't ask for. Rather than sitting on hold again to get my $14 back, I'll just rent elsewhere next time. I have rented from uhaul several times over the last year and haven't had any problems until this rental. The long hold time and inability to fix it correctly make me glad I won't need another truck any time soon.

ROBERT F. 
Rating:
5.0

Everyone I talked with was pleasant and professional. More parking area for my personal vehicle would be nice.

STEPHEN L. 
Rating:
1.0

The truck had so many mechanical issues it was pathetic!

RON H. 
Rating:
4.0

Customer did not leave a comment.

JARRETT G. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
3.0

Wait times every time I call your company are extremely extended and ridiculous . If your going to provide phone service to manage your business I suggest you look at this. Starting out with an extensive wait makes for a bad first impression.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

DANNY M. 
Rating:
5.0

Customer did not leave a comment.

CAMERON S. 
Rating:
5.0

Customer did not leave a comment.

Adriana O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES FRANKLIN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy B.  |  Overall Experience 
Rating:
4.0

Everything was perfect only problem is confirmation on moving out I received email stating I owed money but it’s empty

Patti H.  |  Overall Experience 
Rating:
2.0

Trying to get into contact with someone was the worse experience of my life.

ROBERT K.  |  Overall Experience 
Rating:
4.0

Cost is a bit much, imho.

David H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allison T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tung T.  |  First Impressions 
Rating:
2.0

Everything about this experience was frustrating. I was asked for a 2nd contact phone number, which I don't have because I only use a cell phone, so I gave my mother's. He then asked for an emergency contact number and had to give my stepmom's phone AND address. After he bumbled through the process, he asked me to pick a code and then said "Really?" after I gave him one. He handed me the paperwork after with no instructions. I had to ask him what my storage number was and where to go. He just pointed and I had to figure it out myself. The code I gave him also didn't work and had to go back to the office to get a temporary one since custom ones "don't work right away." I've stored stuff at other U-Haul locations and loved it... Very helpful staff and convenient equipment like rolling carts. But this place... let's just say I will only be there a month until I find better accommodations.

FELICIA M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ROBERT G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA C.  |  First Impressions 
Rating:
1.0

The U-Haul resevation person did not reserve my storage bin like we discuussed, by me renting a trailer I qualified for one month of free storage. When I got to the drop off center in Clinton, Tn to uinload my trailer, I didn't have a resevation and the person working at the Clinton location informed me that he was not going to give me the sized storage bin that I need for free. The service provider would oly give me the sized storage bin that he thought I needed, which I explained to him was not large enough to accomadate all of my belongings, he told me that he did not care and that it was. To makke a long story short I ended up with a storage bin that is way to small and I've had to find somewhere else to store my things.

Carey L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFF C.  |  Overall Experience 
Rating:
5.0

That team at that location were professional experience and very friendly. Awesome staff.

Jeffery B.  |  Overall Experience 
Rating:
5.0

The service was wonderful and quick. I felt like they actually care about their customers

DUJUAN D.  |  First Impressions 
Rating:
1.0

Worst experience I’ve ever had. The employees need a change in attitude. Never coming back and telling all my friends to NEVER go to this location!!!!!

Tara P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tamikka P.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kesha V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOLANDA B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jenna G.  |  Overall Experience 
Rating:
5.0

Very helpful people

Fred B.  |  First Impressions 
Rating:
1.0

After driving 6 hours to get to the storage unit we were VERY displeased with how rude the guy was that helped us. I had reserved a unit but when I got there they said that they didn’t have any available.. and only gave me one unit that was a 5x10 when I ordered a 10x10... clearly I needed a 10x10 because of the amount of room needed..But thankfully the owner was able to get everything straighten out for us. JASON IS AWESOME!!! Very thankful for him!

Tara P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lakeesha S.  |  First Impressions 
Rating:
5.0

Helpful associates.

BABACAR T.  |  First Impressions 
Rating:
4.0

Well Done U-haul Clinton Highway Team Now where's the pizza?

GEORGE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tynecqua b.  |  Overall Experience 
Rating:
5.0

Please check the rodent traps in 1600 area. When I moved out the other day, I smelled dead animals. Other than that, thank you for excellence customer service! I will recommend you.

Lynne M.  |  Overall Experience 
Rating:
1.0

I would like to speak to upper management about this transaction

Dana B.  |  Overall Experience 
Rating:
5.0

Everything was do exceptional.

Dana B.  |  First Impressions 
Rating:
2.0

The climate control wasn't worth the extra expense, as temps weren't well monitored-often too hot. My unit leaked during an especially heavy rain. Items mysteriously disappeared out of it & the lock would sometimes be turned backwards from the way I placed it. Since the new office & truck facility was built next door, it seemed that there were no cameras on the actual storage units, & a property next to it could have provided access over the fence due to the difference in ground levels. The price kept going up-most recently after UHaul advertised giving free storage to students (obviously at my expense).

Sherrie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaz Maine A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eglael b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eglael b.  |  First Impressions 
Rating:
4.0

Only negative thing I'll say is greeting was not on time, stood at counter for what seemed like awhile before I was greeted with two employees behind the counter.

R K W.  |  First Impressions 
Rating:
5.0

Employees were friendly and helpful.

David H.  |  Overall Experience 
Rating:
5.0

Personnel was friendly and helpful. Unit was clean and easily accessible.

David H.  |  First Impressions 
Rating:
5.0

I couldn't have asked for a better experience!

LAURA M.  |  Overall Experience 
Rating:
5.0

the guy that works full time and helped me is a great employee for the company

Eddie B.  |  Overall Experience 
Rating:
5.0

Very nice service

joseph r.  |  Overall Experience 
Rating:
5.0

I loved this facility... It was clean affordable and the Staff treated me like family. Also Kudos to Jason for his dynamic customer service skills! 👍👍👍

Trevis G.  |  Overall Experience 
Rating:
5.0

The location on Clinton Hwy in Knoxville has the greatest staff. Very helpful and friendly. I wouldn't think twice about using them again if needed.

Barbara B.  |  Overall Experience 
Rating:
4.0

The staff on Clinton Hwy were very helpful and friendly. Made my moving experience a little less stressful.

Barbara B.  |  First Impressions 
Rating:
5.0

The Knoxville staff was excellent. They offered ice cold water. Jason stayed late in Knoxville while my brother and I finished up unloading the truck. Thank you Jason

Andrew B.  |  First Impressions 
Rating:
5.0

Excellent service

James L.  |  First Impressions 
Rating:
4.0

They were very helpful and courteous.

linda k.  |  First Impressions 
Rating:
5.0

This is a great place to store your things - clean, safe, and with the most staff!

Kimberly R.  |  Overall Experience 
Rating:
5.0

Everyone at this location is so friendly and knowledgable. The manager always is a great help and extremely easy to work with.

Kimberly R.  |  First Impressions 
Rating:
5.0

The staff very helpful and friendly I would rent from U-Haul again!!!!

Karen C.  |  Overall Experience 
Rating:
5.0

Good location and easy to navigate to the storage facility rooms

Erin r.  |  Overall Experience 
Rating:
5.0

I would highly recommend Uhaul for all your moving experiences!!

Charles B.  |  First Impressions 
Rating:
5.0

This is a secure location with a very good staff.

miles k.  |  Overall Experience 
Rating:
5.0

Nicole was very helpful and very professional in assisting me with my storage unit rental process.

Chris H.  |  First Impressions 
Rating:
5.0

Everything was great !!!!

Karen C.  |  First Impressions 
Rating:
5.0

Best U-Haul crew in Knoxville Tennessee impeccable service

George J.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful! The storage facility is clean. I would definitely recommend U-haul to a friend.

LAURA M.  |  Reservation 
No reviews have been submitted for this location.

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