Customer Reviews for U-Haul Moving & Storage at Clinton Hwy

Rating:

5.0

I would tell my friends

Rating:

5.0

All the staff and management was amazing!!

Rating:

5.0

The staff was excellent, although, from this visit and others, I get the impression that it is not well managed. But despite the location always seeming to be understaffed (poor management), the staff I've worked with have always been professional and courteous, no matter how busy they were.

Rating:

1.0

All that construction was a a problem

Rating:

2.0

I went to empty out my unit and the Rd was torn out. No way in. I came back 3 days later and the same thing. No way in. We finally came and carried our belongings down the wooden steps to the office parking lot. I went online canceled my storage unit before the payment was due and have been sent emails about owing a bill still... Had this unit for 2 or 3 yrs. Never missed a payment...tha fuk

Rating:

3.0

Construction was underway, and I attempted to utilize my 30-day free storage, but was unable to access a proper size storage unit, as well as use the loading dock to unload, due to containers being placed in a location that blocked access. I was forced to go to another storage facility to store the belongings. Thus incurring an additional $150 charge to my aready expensive rental.

Rating:

1.0

Allowed someone to sign up for a storage unit under my name without permission and tried charging me for the storage fees without me even having knowledge of anything.

Rating:

5.0

Manager was very professional and respectful he made our experience very good where we felt comfortable and safe to rent a unit from the way he gets along with his staff was inspiring we are relocating and at first I was annoyed that the storage was not the closest one to our new home but after meeting the staff I didn’t mind and bonus points they are all dog lovers I would love to join the staff as a new employee if they are hiring that how good of an impression they have given me and my husband

Rating:

5.0

Very well run location

Rating:

5.0

Staff was always helpful and friendly

Rating:

5.0

Had incredible service from the men that worked there - hard to find these days!

Rating:

5.0

There was major construction in front of the facility which made it more difficult to access

Rating:

1.0

I rented a unit and paid for it. Then the unit was to small so they gave me a bigger one. Nothing was said about having to pay more. Then a few days later I get a call saying my account was passed due and I owed $25 more. Thought it would have been settled then if I owed More.

Rating:

5.0

Staff is always great

Rating:

4.0

Your price is way too high. I got another storage unit same size for 80 dollars a month. 50% cheaper than yours. Have a good day.

Rating:

5.0

Very nice and very helpful!!

Rating:

5.0

I decided to cancel my reservation due to complications from a broken down U Haul truck. However, the staff at the facility were VERY helpful and friendly.

Rating:

5.0

The trip I made Thursday evening I drove the Uhaul truck from Palm Bay Florida to Knoxville Tn On October 5th and drive to Knoxville Tn The truck had no A/C When I left Florida I didn’t know there was no a/c until I got on 95 interstate heading north Map it was too late to turn around and report the problem I did tell the Uhaul company in Knoxville Tn On Clinton hwy There there was NO A/C

Rating:

5.0

Staff was super nice and informative….

Rating:

5.0

Had units for several years with no issues. Sean was a great help and an asset to the team.

Rating:

2.0

Area around the storage units is under construction. There is no security gate and you can not drive around the unit’s building. I drive around to the right and to the end where there is more construction to reach my unit and then have to back up all the the way to the other end to exit. Other than that you run a good facility.

Rating:

1.0

The staff was very friendly, I told her of the online offer and the trouble I was having and she figured out the problem and fixed everything. We got our thirty days free storage as promised and finalized our reservation for the truck and trailer thru the system. She really made my day yesterday after worrying about it the whole day before

Rating:

5.0

Very pleased with 2 and half years of storage service. Thanks Much .

Rating:

4.0

I was told there were complimentary carts to use; however, we saw none.

Rating:

2.0

Christa at the storage place was very rude. She held me up about 20 minutes with her attitude. I will never use them again. Marty Bass 865-235-9529

Rating:

5.0

Staff was helpful to reserve another 10/10 as one 10/10wAs not going to work

Rating:

2.0

Lighting is inadequate. Carts are very heavy, and you have to lift the (loaded) carts three inches to get them in the door, from the outside.

Rating:

4.0

I was wanting to rent a small truck and storage unit from the same place he told me he did not have any 10-footers I think it was the truck with no sides on it as I'm leaving to go to Rutledge Park there's three in the front parking lot and he told me he didn't have any so I go to rub his pocket to pick one up and he said about picking up back to his store so he can have one I would get a free month rental on my storage unit he said if they don't handle it over there he will take care of it when I bring the truck back on Sunday so I'll come pick the truck up at Rutledge Park and tell them to run it when I get a free rental on my storage unit he said that does not affect you any at all he said you won't get a free rental I said we got to tell me over there that if I'm ready to bring it back to him he would give me one he said you don't get it so sadly to say you the guy why I can get a truck brought back to his inventory and I didn't get a rental and I'm going to find a cheaper rental storage place and get my stuff out of U-Haul

Rating:

2.0

Customer service told me one price send when I ask I had to pay a difference price for the storage unit. I had to pay some $40 more a month for you storage unit that was smaller. If I knew your price was that high I would of used the other storage unit I had. Other then that everything was ok.

Rating:

1.0

Furniture got wet mold was present mice were present Not a good experience. Claims department full of bs.

Rating:

5.0

Great experience! Uhaul just does it right.

Rating:

5.0

Excellent Service

Rating:

5.0

Super helpful staff can not say enough good things about them.

Rating:

3.0

I called on 6/23 to cancel my units and was told they would talk to the manager and do it. I get an email in July telling me I owe for a month then I just got an email for a survey July 11th. The process to close out your units is awful. This is over 2 weeks later

Rating:

5.0

Yes I just wanted to say that the facilities was very clean and the personal was very informative to me about how the storage unit worked and exactly where my unit was and thatthat I would be able to get to the unit after hours.But I do need to contact them and do a walk through the facility and find out any information that would be very important to me and to the owners to.Thankyou again .

Rating:

5.0

Everything was excellent, the employees, service, prices.. there was a dead mouse that destroyed my mattress topper in storage. Which wasn’t a huge deal but it made everything smell really bad. But other than that highly highly recommend! :)

Rating:

1.0

Apparently random but repeated rate increases and, when my card failed, instead of a phone call to a customer who not only paid regularly but was set up to pay automatically, I got slapped with a fine. Treat people like people and you’ll get loyal customers. Otherwise people will be glad, like we are, to walk away.

Rating:

3.0

Would rate much higher except for access to faculty. It’s very confusing with all the demolition going on.

Rating:

5.0

Thx for all emergencies that arose during our arrival & departure. Always helpful & efficient. Merry Christmas

Rating:

3.0

The management was in array, I understand that it is hard to find good people to manage, but U-haul should do a little better finding people to do what they say and to lead by example. I was told I would be pro-rated for the move from one storage unit to another at the same facility. That never happened, and I was basically ignored. I will probably not ever use U-haul again unless it is the last resort.

Rating:

2.0

i never used uhaul

Rating:

5.0

THE BEST STAFF EVER! Will be recommending this specific locations to everyone!

Rating:

3.0

only one staff member seemed to know what to do. Everyone was asking him questions while he was multitasking between phone calls, helping out customers, and his colleagues. Vontavious O'Neal was very helpful from the first time I walked into the Storage facility, a few months later and again he helped me out. Both visits he was multitasking and helping everyone. If in the future I need Uhaul services I would drive out of my way for his help.

Rating:

3.0

The only reason this facility did not get an excellent is because they did not have the unit I reserved so I got stuck with 2 smaller units that cost me more money

Rating:

3.0

Well I am part of a large business I needed to be billed and it was difficult getting signed up for that as my company requires a W9 filled out and it literally took months to get someone to do it and my storage unit was shut down a few times. I was receiving my invoices from that person also who again was no longer with you. This survey is coming to me from a manager who is no longer with your company, you'd think that would be updated the day the person left. .

Rating:

5.0

Glenn was fantastic! Appreciated all the help he provided us.

Rating:

5.0

Glenn was the best and does a fine job at his duties.

Rating:

4.0

Everything was perfect only problem is confirmation on moving out I received email stating I owed money but it’s empty

Rating:

2.0

Trying to get into contact with someone was the worse experience of my life.

Rating:

4.0

Cost is a bit much, imho.

Rating:

2.0

Everything about this experience was frustrating. I was asked for a 2nd contact phone number, which I don't have because I only use a cell phone, so I gave my mother's. He then asked for an emergency contact number and had to give my stepmom's phone AND address. After he bumbled through the process, he asked me to pick a code and then said "Really?" after I gave him one. He handed me the paperwork after with no instructions. I had to ask him what my storage number was and where to go. He just pointed and I had to figure it out myself. The code I gave him also didn't work and had to go back to the office to get a temporary one since custom ones "don't work right away." I've stored stuff at other U-Haul locations and loved it... Very helpful staff and convenient equipment like rolling carts. But this place... let's just say I will only be there a month until I find better accommodations.

Rating:

1.0

The U-Haul resevation person did not reserve my storage bin like we discuussed, by me renting a trailer I qualified for one month of free storage. When I got to the drop off center in Clinton, Tn to uinload my trailer, I didn't have a resevation and the person working at the Clinton location informed me that he was not going to give me the sized storage bin that I need for free. The service provider would oly give me the sized storage bin that he thought I needed, which I explained to him was not large enough to accomadate all of my belongings, he told me that he did not care and that it was. To makke a long story short I ended up with a storage bin that is way to small and I've had to find somewhere else to store my things.

Rating:

5.0

That team at that location were professional experience and very friendly. Awesome staff.

Rating:

5.0

The service was wonderful and quick. I felt like they actually care about their customers

Rating:

1.0

Worst experience I’ve ever had. The employees need a change in attitude. Never coming back and telling all my friends to NEVER go to this location!!!!!

Rating:

5.0

Very helpful people

Rating:

1.0

After driving 6 hours to get to the storage unit we were VERY displeased with how rude the guy was that helped us. I had reserved a unit but when I got there they said that they didn’t have any available.. and only gave me one unit that was a 5x10 when I ordered a 10x10... clearly I needed a 10x10 because of the amount of room needed..But thankfully the owner was able to get everything straighten out for us. JASON IS AWESOME!!! Very thankful for him!

Rating:

5.0

Helpful associates.

Rating:

4.0

Well Done U-haul Clinton Highway Team Now where's the pizza?

Rating:

5.0

Please check the rodent traps in 1600 area. When I moved out the other day, I smelled dead animals. Other than that, thank you for excellence customer service! I will recommend you.

Rating:

1.0

I would like to speak to upper management about this transaction

Rating:

5.0

Everything was do exceptional.

Rating:

2.0

The climate control wasn't worth the extra expense, as temps weren't well monitored-often too hot. My unit leaked during an especially heavy rain. Items mysteriously disappeared out of it & the lock would sometimes be turned backwards from the way I placed it. Since the new office & truck facility was built next door, it seemed that there were no cameras on the actual storage units, & a property next to it could have provided access over the fence due to the difference in ground levels. The price kept going up-most recently after UHaul advertised giving free storage to students (obviously at my expense).

Rating:

4.0

Only negative thing I'll say is greeting was not on time, stood at counter for what seemed like awhile before I was greeted with two employees behind the counter.

Rating:

5.0

Employees were friendly and helpful.

Rating:

5.0

Personnel was friendly and helpful. Unit was clean and easily accessible.

Rating:

5.0

I couldn't have asked for a better experience!

Rating:

5.0

the guy that works full time and helped me is a great employee for the company

Rating:

5.0

Very nice service

Rating:

5.0

I loved this facility... It was clean affordable and the Staff treated me like family. Also Kudos to Jason for his dynamic customer service skills! 👍👍👍

Rating:

5.0

The location on Clinton Hwy in Knoxville has the greatest staff. Very helpful and friendly. I wouldn't think twice about using them again if needed.

Rating:

4.0

The staff on Clinton Hwy were very helpful and friendly. Made my moving experience a little less stressful.

Rating:

5.0

The Knoxville staff was excellent. They offered ice cold water. Jason stayed late in Knoxville while my brother and I finished up unloading the truck. Thank you Jason

Rating:

5.0

Excellent service

Rating:

4.0

They were very helpful and courteous.

Rating:

5.0

This is a great place to store your things - clean, safe, and with the most staff!

Rating:

5.0

Everyone at this location is so friendly and knowledgable. The manager always is a great help and extremely easy to work with.

Rating:

5.0

The staff very helpful and friendly I would rent from U-Haul again!!!!

Rating:

5.0

Good location and easy to navigate to the storage facility rooms

Rating:

5.0

I would highly recommend Uhaul for all your moving experiences!!

Rating:

5.0

This is a secure location with a very good staff.

Rating:

4.0

No

Rating:

5.0

Nicole was very helpful and very professional in assisting me with my storage unit rental process.

Rating:

5.0

Everything was great !!!!

Rating:

4.0

This location is the BEST one I've EVER done business with over 30 years. I was locked inside the storage area once and it took SOME TIME b4 anyone could be reached to let me out. Improvement needed .

Rating:

5.0

Jason was AMAZING! He absolutely made the moving/storage experience easy and smooth. I would come back to this location, even though its not most convenient to where I live, because of him.

Rating:

5.0

Pick up was fast and simple. I got a trailer that looked like it was brand new, so I had no trouble making the 600 mile drive with it. Rental extensions and adding storage was also simple and easy!

Rating:

4.0

Staff was always courteous and helpful. Very friendly people. Great customer service.

Rating:

5.0

Best U-Haul crew in Knoxville Tennessee impeccable service

Rating:

5.0

Loved them

Rating:

5.0

Move-in and rental equipment return was quick and efficient.

Rating:

5.0

Best experience I have ever had at a storage facility. The owner was very helpful and nice

Rating:

5.0

Experience was great

Rating:

4.0

The staff is very helpful and always willing to help with most of our needs.

Rating:

5.0

The staff was very friendly and helpful! The storage facility is clean. I would definitely recommend U-haul to a friend.

Rating:

5.0

Thanks!

Rating:

2.0

There's a young lady who works there..very nice and very helpful..but there's an older grey haired gentelman that needs to retire..he is not pleasant. Time to retire.

Rating:

5.0

I had such an easy time renting from U-Haul. I was graced with a brand new truck, and everyone I encountered went over and above to help me out and answer my questions, I definitely recommend.

Rating:

5.0

Staff went above and beyond to solve issue with storage. Thanks.

Rating:

5.0

Jason helped us get what we needed so we could get on with our move. We asked about second hand furniture in the Knoxville area as well and he gave several great suggestions. Very friendly

Rating:

4.0

none

Rating:

3.0

The facility itself was fine and the unloading process for my Ubox was easy, but there was an older male staff member whose name I did not catch who was extremely rude. Jason was very nice though.