Customer Reviews for U-Haul Moving & Storage at Colonial Blvd

6315 reviews

4457 Kernel Cir   Fort Myers, FL 33916
(East of Metro on Colonial)

(239) 274-9190

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(239) 274-9190

4457 Kernel Cir
Fort Myers, FL 33916
(East of Metro on Colonial)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

On the ball employees

Mario C. 
Rating:
5.0

Customer did not leave a comment.

KAREN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob F. 
Rating:
5.0

Customer did not leave a comment.

Ethony L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

LESLIE H. 
Rating:
5.0

Very friendly.

Philip W. 
Rating:
5.0

Very pleased with our experience

Nancy T. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD R. 
Rating:
4.0

Staff was excellent. Very helpful. Super busy. Only negative was rain got into the unit.

david b.  |  Overall Experience 
Rating:
5.0

You do an excellent job. Thank you.

Stephen S. 
Rating:
3.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

CRAIG C. 
Rating:
4.0

Customer did not leave a comment.

SUSAN C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

great to be able to rent a truck for short term and get a quality and clean truck. very easy process.

SIMON C. 
Rating:
5.0

Don't change the politeness of customer service, The guys were really good .

CARLENE H. 
Rating:
5.0

Customer did not leave a comment.

ALEX C. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

JUAN D. 
Rating:
5.0

Customer did not leave a comment.

TAMMY N. 
Rating:
2.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

Excelent!

CESARA R. 
Rating:
5.0

Customer did not leave a comment.

Maria A C. 
Rating:
5.0

Customer did not leave a comment.

JORGE N. 
Rating:
4.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

It was a pleasure experience, only toke 10 mins to get the truck and 10 when we returned the truck. That is awesome! Thank you!

LISA R. 
Rating:
3.0

The truck had so many dents. When I spoke to the guy giving it to me he said the truck had been in a major accident prior and so that's why it has dents. The truck drove sooo slow and the transmission kept choking and skipping. If I didn't have moved waiting for me at my house I would have returned it instantly. I was supposed to return it the next day I returned it immediately the same day.

HANAN S. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Uhaul was very accommodating at every turn. Had to change drop off location -- no problem. Thanks for a caring experience.

WESLEY H. 
Rating:
5.0

Customer did not leave a comment.

VERA D. 
Rating:
4.0

Asked for the mileage and the representative said I've already gone past that and wouldn't tell me.

SCOTT F. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Staff friendly and amazing

SHARON I. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Thank you

JURANDIR G. 
Rating:
4.0

Equipment return area was well-marked and well organized. Employee was friendly and very helpful.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

GREGG K. 
Rating:
3.0

Customer did not leave a comment.

BRITTANY R. 
Rating:
5.0

Customer did not leave a comment.

MELONY J. 
Rating:
5.0

Everything you expect and more

Yaroslava G. 
Rating:
5.0

Customer did not leave a comment.

Shelley R. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
1.0

This used to be my "go to" location whenever we needed a truck or trailer, but this time my experience was anything but great. The check in was okay, although the girl at the counter seemed overwhelmed. I asked if anyone could tighten my hitch ball, so I was told the guys in the lot could do that. After driving to the lot, I was then told I needed to go to the office to ask for that, only being told that they don't have a wrench. When I finally hooked up to the trailer, there was no explanation of anything, and I was left moving other trailers out of the way by myself, so that I could get out of the overfillled lot. Worst customer service I've ever experienced, especially since this location used to be top notch. The return experience was no different... Won't be back to this location unless something changes by properly training all employees on courtesy and customer experience.

ANDREAS R. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
4.0

Friendly and pleasant office worker.

Marthine C. 
Rating:
1.0

You can all figure it out.

Medley R. 
Rating:
2.0

Customer did not leave a comment.

Audrey R. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

More people at the front counter.

JAY P. 
Rating:
5.0

Customer did not leave a comment.

JESSICA R. 
Rating:
5.0

Customer did not leave a comment.

SHAWN T. 
Rating:
5.0

All great! Thank you

Eric H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

WENDY A. 
Rating:
4.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Location was extremely busy and due to your inability to properly execute the reservation situation, online reservations were booking trucks that were not returned yet alot of people did not get what they needed , my reservation at 10am, was never returned, the counter person really took care of me when I returned after 12. Adam was I believe our service representative did an outstanding job not loosing his shit, there was a line out the door and short staffed in the lot, that guy should get employee of the year

David S. 
Rating:
2.0

Customer did not leave a comment.

Seaon H. 
Rating:
3.0

Customer did not leave a comment.

CHARLISA H. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Nothi keep up good work

CHRISTINA H. 
Rating:
5.0

Customer did not leave a comment.

EDMUND S. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS N. 
Rating:
3.0

Did rent from this location! Was sent there by store I reserved truck from..said corporate changed location...so had to drive across town....was a shit show of in convenience!!!

Walter W. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER L. 
Rating:
5.0

Customer did not leave a comment.

Gabe M. 
Rating:
5.0

Ok

RONY P. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

They 24 hour key drop off is not at the main entrance as advertised. It is around the back next to a small door.

EDWARD Y. 
Rating:
3.0

The uhaul representative who assisted me could have explained the difference between hourly and day rentals because I was charged more than I wanted to spend upon returning the vehicle.

BARBARA M. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

mark D. 
Rating:
5.0

Customer did not leave a comment.

JOVEDA D. 
Rating:
5.0

Courteous and efficient

P Mark H. 
Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Sherria S. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

tony D. 
Rating:
4.0

The cargo van we rented we dirty inside and out.

JANET W. 
Rating:
5.0

I explained to no less than 4 people that I was paying for the truck, but that it would be in the name of the homeless people I was trying to get rid of. No changes to the contract, including moving date or any additional charges were to be levied. You changed the pickup date for them and the size of the truck that I was paying for without my authorization.

ALEXIA M. 
Rating:
4.0

Customer did not leave a comment.

RONALD P. 
Rating:
4.0

I dropped truck off this afternoon and guy was busy and said go ahead and leave so I trusted him to finish paperwork but I have not recieved email on what my charge is going to be maybe he forgot to finish paperwork saying I dropped off

RAUL T. 
Rating:
5.0

Customer did not leave a comment.

Joy F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan K. 
Rating:
5.0

Customer did not leave a comment.

PEGGY F. 
Rating:
5.0

Nothing - again, very accommodating and friendly.

SHARON R. 
Rating:
4.0

Customer did not leave a comment.

Dominic P. 
Rating:
5.0

Customer did not leave a comment.

WILFREDO C. 
Rating:
3.0

Rented @ N. Ft. Myers facility & was required to drive to the Ft. Myers facility to pickup. Did not receive the same size I originally agreed to. I fell lied to & would NEVER do business in N. Ft. Myers again

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

RONALD T. 
Rating:
5.0

Very easy and quick to get in and get the truck, even though there was a line. The gentleman who was helping also answered all my questions while booking me in, good attitude the whole time even though I may have asked some silly questions I should have figured out before. Sending all friends to this specific store from now on.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

LOUIS N. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Steering was very loose. The gal who worked the desk was terrific!!!!!

JAMES V. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

I can only say his been a gentleman and most understanding with Mr. Andrew Dicarlo, general manager, and understanding with my case and with everyone, in the staff and very patience ,faithful with the good customer service you have Please, I am proud to be one of them(customer)they been helping me so much and I been blessed for the good service another one who deserved is Mr. Dave Thompson, president of the company which his been very patience and a gentleman always god bless him and I thank you again for such a compay who cares and Mr. Joe Shoen owner, for helping and many year's to been there that I been with them compay very wise president and owner thank you again for the good personnel that you have god bless. Hope unit 4029 and 4035. God bless to all.

EMILIO D. 
Rating:
3.0

Do not try to overcharge customer, or fix software to not try to rip off customer. Had 200 miles to go to my limit and turned in van a day earlier and the service attendant tried to tell me I needed to pay another 339.00.

brian S. 
Rating:
5.0

Customer did not leave a comment.

ESDRAS D. 
Rating:
4.0

Quick, extremely friendly, and overal amazing equipment. Accuracy on the condition of equipment was 9/10 as gas level was slightly off and cleanliness of the interior was slightly dirty. (Gas was marked an 1/8th higher than it was) (Passenger seat was covered in wood chips) Overall amazing store 100% would go back and recommend.

RYAN D. 
Rating:
4.0

Customer did not leave a comment.

genie s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CAROL R.  |  Overall Experience 
Rating:
2.0

Original lock was mysteriously cut off of our unit and there were no answers for us because our trailer was blocked from view on the cameras. Front desk staff was often unhelpful.

zachary A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiffany A.  |  First Impressions 
Rating:
5.0

The computer system crashed during one of my visits but this was not on the staff’s account. They were very helpful throughout that experience.

DOLPHY C.  |  Overall Experience 
Rating:
5.0

Please add extra staff to help out in the lobby when one representative becomes extremely busy. Overall, my thank you for everything.

Rasheda A.  |  First Impressions 
Rating:
5.0

Muy bueno Y el personal muy amables y agents grasiass

GILBERT T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN C.  |  Overall Experience 
Rating:
5.0

They took care of my belongings for over 3 years. Thank you for your excellent service and great facility.

Wanda N.  |  Overall Experience 
Rating:
5.0

Employees were very helpful and personable.

Eric L.  |  Online Move In 
Rating:
5.0

well maintained and professional

Brian S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  First Impressions 
Rating:
5.0

Staff was exceptional went out of their way to help me out!! Never had better service it was above and beyond!

kathleen w.  |  First Impressions 
Rating:
3.0

some of my stuff got storage because you guys want me to use a effin disc lock on uhual that is easily to pick

deric R.  |  Overall Experience 
Rating:
4.0

All my needs were met, if I had a problem with anything someone was there to help with my concerns.

Brian H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorraine S.  |  First Impressions 
Rating:
4.0

The layout of the parking area and storage area are not very friendly for a 26' uhaul. I understand that you cannot change that now but, there are trailers parked in the driving area that could be moved to help with the turning/maneuvering of a 26' uhaul.

Leslie A.  |  Overall Experience 
Rating:
3.0

45 minute wait to get storage area assigned and then we were assigned the wrong size unit. Had to go back and wait in line again! We got a nail in our tire and ended up having to replace the tire.

Robert D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary-Jo D.  |  Overall Experience 
Rating:
5.0

Excellent costumer service

Abraham B.  |  Overall Experience 
Rating:
3.0

Some of the staff very helpful. Office staff assigned a unit that did not suit my needs and I had to change it. Office staff had zero regard for COVID19 precautions. Field staff were very helpful. Also, i had an add on charge of $40+ that I need clarified.

Beth E.  |  First Impressions 
Rating:
5.0

Thank you for everything.you guys were great to me

JOSE H.  |  Overall Experience 
Rating:
5.0

The people there were great.

Brian Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna C.  |  First Impressions 
Rating:
5.0

Andrew was great!

Tom M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Mark S.  |  First Impressions 
Rating:
5.0

Clean and very friendly and helpful staff. Manager is doing and outstanding job.

james d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlos Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie B.  |  Overall Experience 
Rating:
5.0

They helped me at each step, and made a complicated day run more smoothly.

Bonnie B.  |  First Impressions 
Rating:
1.0

Put a lock on my storage after I paid in my name wasn't on my storage that I paid for

Tameka J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John B.  |  Overall Experience 
Rating:
5.0

Great communication and that’s the most important segment in the business world! 👍

Vladimir P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Yakelin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis B.  |  Overall Experience 
Rating:
4.0

The unit had a zip tie on it when I arrived, which is fine except it was not easy to “pop off” as the office told me and I did not come with scissors. The lock that was supposed to be in my unit was also not there so I had to go back to the office again to retrieve it. Otherwise the unit was prepped for move in and the online process was great.

Michelle B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

HOWARD D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

luciano g.  |  First Impressions 
Rating:
2.0

I wanted the largest climate controlled unit they had. I reserved it by phone so they said it would be a 10 x 30. The men started unloading my furniture & said that it was not air conditioned. Went back to the office & got 2 10x15 units. The men had to put my stuff back on the truck & start again. Girls in office need more training. Not happy with their service. Very slow & seemed confused.

Ida L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karlee W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james t.  |  First Impressions 
Rating:
3.0

Found leaves and "garage bugs" continually being blown under the door and depositing on boxes and items inside the storage unit. My unit was 5×10 , with door the widest part so I had to bring a broom to sweep off the debris each time I came by.

FRANCES W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo P.  |  First Impressions 
Rating:
2.0

Experienced nothing but trouble in Colorado before moving to Florida. First, the bad - reserved getting a hitch installed (in Colorado Springs, an hour away from our home) and then a 4x8 small trailer to take some personal items for our move approx 2 weeks out of our leaving Colorado. Then get a call the day before my hitch installation and they have to reschedule due to no hitch onsite. This happens on a Monday one week before we leave. Then we get a call the next day saying still no hitch and we must reschedule again. This time for Friday. But they agree to install part of the hitch assembly they do have on Wednesday and I drive 2 hours to get that done. Then we get a call saying our trailer is not available and no trailer available for the time we need on the entire front range. Time to panic. I called UHaul myself and find a bigger trailer (5x8) avail in Aurora, Co and reserve it for a Saturday after the rest of the hitch gets installed on Friday. Aurora is a 2-2.5 hour drive one way but at least it's available for Saturday. Thursday get a call from Colorado Springs and the hitch didn't show up scheduled to install now on Friday. Guaranteed it would show up Friday aftn so resked for hitch install at 7AM Saturday and then drive to Aurora to get trailer. Now Aurora calls and says the trailer is not available but they have one for me in Salida, an approx 3 hour drive up in the mtns from Aurora UHaul. Desperate at this point, I agree to go get it. Now for the good parts. The installation person in Colorado Springs installs the rest of the hitch EARLY Saturday morning and discounts the hitch install a little for my inconvenience. Good customer service although imagine my nervousness during the entire experience. The movers will be at my house Monday 8AM promptly and I needed this installation and trailer rental to go smoothly ahead of the moving truck showing up. I then drive up in the mountains to Salida to get the trailer and the people there could not have been nicer along with a TRAILER available for me. No discount or compensation for my inconvenience but I'm not expecting anything from UHaul. I finally get to my home Saturday aftn with a hitch and a trailer despite UHaul's causing me major inconvenience and headaches. The move proceeds smoothly and UHaul's location in Florida goes smoothly and professionally. No, I cannot recommend UHaul for your moving needs as it relates to Colorado locations. They could care less about having the customer change their schedule multiple times and drive untold hundreds of miles to get their services. No letter of apology, minor compensation for my inconvenience and major miles driven and time taken away from my move to get their services. Florida UHaul experience went well and I CAN AND DO recommend their location for their professionalism and organization.

Bill O.  |  Overall Experience 
Rating:
2.0

The temperature was 94 degrees in the climate controlled storage area. Too hot and humid for "climate Control". Is the a/c broken?

Renee R.  |  First Impressions 
Rating:
5.0

Great place, clean, lady associates were friendly and professional

Kathy G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudia H.  |  First Impressions 
Rating:
5.0

The only negative thing I have, was that I signed up for automatic payment and that did not happen. I pride myself in having a good credit rating, so to my surprise, when I got a late payment notice, I was disappointed. But getting the payment done online was easy. My over all experience was great. I would recommend this facility to anyone .

Jeff H.  |  Overall Experience 
Rating:
1.0

Moved out June 20th, 1 day before the free month expired. Checked out with Jerry Emanuel, said he would check the unit and send my final receipt. Now I am getting pre-lein notices. I went to the office and had them check out my unit and give me a receipt as Jerry was not there. Now I received yet another lien notice on my unit I have not been in for almost a month. Plus, the so called climate control was almost 90 degrees every day I was there. This place is a joke and would never use this or any uhaul storage facility again!

Douglas N.  |  Overall Experience 
Rating:
5.0

Only had one problem when a microburst lifted the roof over our unit and some things were damaged and soaked. Employees helped by giving us new boxes and moving us to a new unit. The claim process was too complicated so we didn’t get any compensation.

Lorena R.  |  Overall Experience 
Rating:
2.0

Not a very good experience at all! My storage unit was directly in the way of incoming/outgoing truck traffic and was constantly blocked. I was wrongfully charged $120 for apparently not dropping off one of the 26 ft trucks that I rented in the wrong location...error on U-hauls part. Why in the world would I go to St Francis when my unit is here and I live in Cape Coral? The lines inside the store were horrendous! OMG...you seriously need more staff members. Your facility is GROSSLY UNDERSTAFFED. And to try and contact someone by phone????? Good luck! I moved out of the location on July 2nd, 5 days before my move out was due, and verified it with 2 staff members. Apparently was not closed out in your system and at 1 am in the morning, 10 days later, was charged a late fee and full months rent! Was attempting to load a very heavy item into a 4x8 trailer myself....not a single staff member of your facility offered to help me. A staff member from another facility just happened to arrive and saw me struggling and asked to load it for me. The only good note that I have is that most, but not all, of your staff members were friendly. Alexis was able to resolve my move out issue and corrected the error. Kudos to her! Thank you very much!

Lisa J.  |  Overall Experience 
Rating:
1.0

Employees parked their cars in front of my unit constantly and would have to go inside and ask them to move their car to access my unit

Dimitri L.  |  Overall Experience 
Rating:
5.0

I would like my $15 credit for providing a card that you can bill monthly as offered on the back of my bill. Late payment fee waived if auto pay is allowed.

lisa p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamesthomas A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Junior M.  |  Overall Experience 
Rating:
4.0

The staff was courteous and accommodating for my family' s needs and professional.

Mavis A.  |  Overall Experience 
Rating:
5.0

I believe that you have the best the general manager Jerry Emmanuel and Alicia, Steve, and others that are very kind and very cordial I been in the colonial blv. Storage changing my list unit's since 1997 I can actually write a book I can tell that your manager in all honesty is the best and excellent general manager God bless all and God bless America. I having been at allbut with there help when I pay my monthly unit's I am happy to see the excellent service that they give I hope he will stay thete until retirement if I didn't fight my cancer I can do anything thank you having good people working for the company like this thank you again.

HOPE D.  |  Overall Experience 
Rating:
4.0

Recent changes have made turning around large vehicles often long wait times due to traffic.

alberta f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniela c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

telsa r.  |  Overall Experience 
Rating:
5.0

I had made a good experience with this company.

Sam B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOEL H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcia V.  |  Overall Experience 
Rating:
5.0

Shout out to Deasia in the office, she was amazing !

JONATHAN C.  |  First Impressions 
Rating:
5.0

the cost savings of public storage and U-Haul is more than half.

john g.  |  Overall Experience 
Rating:
4.0

overall experience was very positive.

Timothy G.  |  Overall Experience 
Rating:
1.0

Damages to my property from water and the elements., the unit has day light coming through it and rodents. The Manager tell you one thing. and the assistant another. Only persons who seems to know whats going on is the office girls. The manager ( Jerry ) is rude and is always telling you things that are store policy after the assistant manager tells you something different. When I told them I was moving my things out and about all the damage the couldn't have cared less, no ......Thank you or I'm so sorry ! I will file a claim to the insurance company. I will not use you again or recommend you to anyone. .

terrance t.  |  Overall Experience 
Rating:
5.0

The girl who help me was fantastic!!!

john g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alicia g.  |  Overall Experience 
Rating:
5.0

I feel very confortable renting a storage and truck here at this facility. They are very friendly and they resolve any issues right away. I will be happy to recommend to any one.

YOLAYDA E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvon S.  |  Overall Experience 
Rating:
4.0

I like to thank the staff at colonial U-Haul did a great job and assisting me with my purchase and helping me so that I didn't have to keep walking back and forth so I thank you

Mavis A.  |  First Impressions 
Rating:
5.0

Amazing security. Very nice workers. Thanks

James Roy B.  |  Overall Experience 
Rating:
5.0

very happy, facility was clean just the right size for all my stuff.

Raul G.  |  Overall Experience 
Rating:
4.0

Staff very hard to work with and absolutely unresponsive.

MARK H.  |  Overall Experience 
Rating:
5.0

Thank you for making the move a pleasant experience. AL

ALBERT G.  |  Overall Experience 
Rating:
3.0

Nice facility however the price of my unit somehow changed twice and I was told I was mistaken when I inquired. Took our belongings elsewhere.

Jenna J.  |  Overall Experience 
Rating:
5.0

Would definitely come back. 😊

Nancy C.  |  Overall Experience 
Rating:
5.0

Very nice and clean facility. Customer service fast and friendly.

Emmanuel N.  |  First Impressions 
Rating:
1.0

I used the space only for my one month free and my husband told them clearly. We removed last two boxes before last day and now they sent a bill and a late fee.

Marcos A.  |  Overall Experience 
Rating:
5.0

Beyond helpful

Maxwell D.  |  First Impressions 
Rating:
5.0

The service was great!

Evatania M.  |  First Impressions 
Rating:
5.0

The people were very nice and all around helpful. Nice storage unit and great security. Thank you.

James Roy B.  |  First Impressions 
Rating:
5.0

Did have to wait 10-15 min after a customer but all was taken care of most efficiently thereafter.

brenda h.  |  First Impressions 
Rating:
5.0

Very helpful

leighanna r.  |  First Impressions 
Rating:
5.0

I

Carolyn H.  |  Overall Experience 
Rating:
5.0

They were very helpful and respectful.

Linda and Robert R.  |  First Impressions 
Rating:
4.0

Easy process

Dion T.  |  Overall Experience 
Rating:
5.0

Everyone I interacted with was very friendly and helpful. This made my moving transition very easy to deal with. Great staff. I would highly recommend this facility to anyone that needs storage.

Douglas N.  |  Overall Experience 
Rating:
2.0

I keep a trailer inside the unit, the U Haul trailers were always parked in front of my unit. i told the manager what i was keeping in the unit and i needed access to the unit. was told, no problem.

power s.  |  Overall Experience 
Rating:
5.0

Thank you for helping me with my transition, moving from Plantation, FL to Fort Myers. Your Storage facility helped me with my relocate.

thomas L.  |  Overall Experience 
Rating:
5.0

did not rent at this time. will keep in mind for future

gary h.  |  Overall Experience 
Rating:
5.0

Steve was very helpful during the complete process of checking in the truck, showing me my storage unit and explaining everything in detail.

Douglas N.  |  First Impressions 
Rating:
4.0

I did have trouble with wet mattress when picked it up.

Karen H.  |  Overall Experience 
Rating:
5.0

Reservation was easily made on the website no issues at all

Joan S.  |  First Impressions 
Rating:
5.0

Thank you

omar h.  |  Overall Experience 
Rating:
5.0

Great customer service and was in and out quick. Have used this location many times.

Paul F.  |  First Impressions 
Rating:
5.0

Professional nice people.

Karl O.  |  First Impressions 
Rating:
5.0

Good experience overall

Paula C.  |  Overall Experience 
Rating:
5.0

It was a nice experience. The staff, especially Darren was extremely patient and helpful as we figured things out.

jon w.  |  Overall Experience 
Rating:
5.0

Friendly,compassionate and helpful.

DENISE LYNN R.  |  First Impressions 
Rating:
5.0

The staff was great! Very patient and helpful as we figured out what was the best option for our storage unit.

jon w.  |  First Impressions 
Rating:
5.0

Great, easy, helpful and quick

DEBRA F.  |  Overall Experience 
Rating:
5.0

Thanks. The cart that was available was really helpful as well

Craig K.  |  Overall Experience 
Rating:
5.0

The staff is great and very knowledgeable about products and service provided they go out of their way to make sure you are taking care of on any issue

karen g.  |  Overall Experience 
Rating:
5.0

Very nice customer service.

JANETTE L.  |  Overall Experience 
Rating:
5.0

Great and facility

jeremy b.  |  Overall Experience 
Rating:
5.0

Great customer service, they aim to please

Rebecca T.  |  First Impressions 
Rating:
5.0

Place worked out great! Got an apartment that was close by. Made relocation of my goods real easy. Units in great shape.

Manuel M.  |  Overall Experience 
Rating:
5.0

Quick and easy

Stephanie T.  |  First Impressions 
Rating:
5.0

Great service. First time I've seen where they checked tire pressure before in hooking trailer. Crew stays on top of returns. Makes me feel good they are checked for going out.

Manuel M.  |  First Impressions 
Rating:
5.0

Just one incident of a dude in barely any clothes look like he lived in one of the units. Kinda creepy

kendal d.  |  Overall Experience 
Rating:
5.0

Worked very well for me

Douglas B.  |  Overall Experience 
Rating:
2.0

My truck was not available for the day I made my notification and reservation, which was done a month in advance. They called me the day before I was to pick up the truck and told me.

HENSLEY H.  |  Overall Experience 
Rating:
5.0

Great

Mirtha M.  |  First Impressions 
Rating:
5.0

U- haul is the best I give you 10 stars

Iris C.  |  Overall Experience 
Rating:
5.0

The staff is friendly and great customer services. The facilities is very clean.

Lawrence C.  |  First Impressions 
Rating:
5.0

Great service

William H.  |  First Impressions 
Rating:
5.0

All of the staff, every time we’re fri and helpful. Getting emails for my billing was a great reminder. Easy ways to pay also. Good experience! I’ve already had a friend my stuff in at this uhaul.

John E.  |  Overall Experience 
Rating:
4.0

Everyone was efficient and courteous.

Lionel G.  |  First Impressions 
Rating:
4.0

Forgot my key when I went to empty my locker. Uhaul wanted to charge an exorbitant $50 to cut my lock off. This is all that prevented an excellent rating.

Karen H.  |  Overall Experience 
Rating:
5.0

great service !

Alberto c.  |  Overall Experience 
Rating:
5.0

Very nice and helpful. One comment, they are always very busy so when anyone calls they have to be put on hold. Maybe someone to answer calls would make the check in process a bit more smooth for them

Laurie R.  |  Overall Experience 
Rating:
5.0

Very friendly and easy to deal with

todd a.  |  Reservation 
Rating:
5.0

Staff was always very friendly and helpful.

Keith P.  |  Overall Experience 
Rating:
5.0

Very quick easy return.

Karen S.  |  Reservation 
Rating:
5.0

Excelente servicio y profesionalidad

Heberto B.  |  Overall Experience 
Rating:
5.0

Very helpful and knowledgeable.

sharon e.  |  Reservation 
Rating:
5.0

Thank you for helping me out in Al my questions

Iris C.  |  Reservation 
No reviews have been submitted for this location.

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