Customer Reviews for U-Haul Moving & Storage at Colonial Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Colonial Blvd

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brenda h. on

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Did have to wait 10-15 min after a customer but all was taken care of most efficiently thereafter.

Daniel C. on

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Customer did not leave a comment.

Randy T. on

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Marianne K. on

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I made my reservation on the internet. When I went for the pick up I needed to provide all the things I had input to get my reservation. Time intensive.

Denise S. on

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God Bless You.

Dave M. on

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I called in to reserve a truck. I went through 20 questions on the phone and then when I got there they asked the exact same questions over. Furthermore I don’t ever recall having to provide a copy of my drivers license. I’ve never been asked to take a picture of my license for anyone. With all of the issues with identity theft I felt extremely uneasy about doing that. I will not rent from uHaul again.

Joseph A. on

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Convenient and easily accessible

Bryan B. on

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Quentin E. on

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Tracey W. on

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david S. on

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Everything was great.

Dennis S. on

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James S. on

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Warren F. on

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Resolve computer system problems.

Scott W. on

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We were given a trailer without running lights for the second time. We were unable to reach our destination because we couldn’t drive after dark. Very frustrating to be told the trailer had all the working lights but for the second time that information was untrue.

Susan C. on

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Good customer service but very busy location so just be prepared to wait in the place is packed.

Susan C. on

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Gregory S. on

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My unit needs a little repair but it seems to be good I hope and they said I need to put in a work order to get it done I hope it’s all good on this end

Lorenzo S. on

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Megan D. on

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Have the trailer assigned to me accessible. I had to wait and go back to get new paperwork to get a trailer that was accessible. That second trailer was dirty. When I alerted the associate, he told me to go find someone inside that could clean it.. couldn’t find anyone. Front desk wanted to give me yet another third trailer. At this point the one associate outside had two other customers. Did not feel like waiting another 30 mins, so I just left with the 2nd, dirty trailer. I had to go home and clean out the nails, concrete debris, blankets, and sand before I could use it. Will never be back to this location as it was very inefficient, unorganized, and understaffed.

LEE B. on

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Great!

Julia F. on

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Service and staff was just fine and helpful

Marcos A. on

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They made everything easier

randy C. on

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Andres C. on

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I’ll go there every time I need a trailer. Absolutely!

Jack Y. on

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Carlos V. on

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Equipment technician that did our rental and handled the return is excellent

daniel M. on

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Mary H. on

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DANIEL B. on

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The truck could use some maintenance. Check engine light was on and no knob on the window handle.

Edward H. on

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Rented two furniture dollies for a week to move some heavy furniture during a painting job and was extremely pleased with the availability and the service. This is a great location with excellent customer service.

Howard V. on

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The manager had an attitude both picking up the truck and dropping it off. When I dropped the truck off it took almost 30 minutes to check in.

PATRICK A. on

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The trailer we rented leaked. We were hauling furniture and it got wet. Maybe the equipment needs checked more thoroughly and tested periodically for leaks that aren't visible.

MICHAEL B. on

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Heather U. on

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I was charged for a dolly I did not us or ask for. I would like to see that charged removed.

Amy G. on

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The customer service representative was not friendly at all and was very short with me as well as the customer before me.

Karen M. on

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Timothy F. on

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leighanna r. on

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Very helpful

Carolyn H. on

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I

Linda and Robert R. on

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They were very helpful and respectful.

Dion T. on

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Easy process

Douglas N. on

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Everyone I interacted with was very friendly and helpful. This made my moving transition very easy to deal with. Great staff. I would highly recommend this facility to anyone that needs storage.

power s. on

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I keep a trailer inside the unit, the U Haul trailers were always parked in front of my unit. i told the manager what i was keeping in the unit and i needed access to the unit. was told, no problem.

thomas L. on

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Thank you for helping me with my transition, moving from Plantation, FL to Fort Myers. Your Storage facility helped me with my relocate.

gary h. on

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did not rent at this time. will keep in mind for future

Douglas N. on

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Steve was very helpful during the complete process of checking in the truck, showing me my storage unit and explaining everything in detail.

Karen H. on

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I did have trouble with wet mattress when picked it up.

Joan S. on

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Reservation was easily made on the website no issues at all

omar h. on

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Thank you

Paul F. on

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Great customer service and was in and out quick. Have used this location many times.

Karl O. on

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Professional nice people.

Paula C. on

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Good experience overall

jon w. on

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It was a nice experience. The staff, especially Darren was extremely patient and helpful as we figured things out.

DENISE LYNN R. on

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Friendly,compassionate and helpful.

jon w. on

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The staff was great! Very patient and helpful as we figured out what was the best option for our storage unit.

DEBRA F. on

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Great, easy, helpful and quick

Craig K. on

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Thanks. The cart that was available was really helpful as well

karen g. on

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The staff is great and very knowledgeable about products and service provided they go out of their way to make sure you are taking care of on any issue

JANETTE L. on

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Very nice customer service.

jeremy b. on

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Great and facility

Rebecca T. on

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Great customer service, they aim to please

Manuel M. on

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Place worked out great! Got an apartment that was close by. Made relocation of my goods real easy. Units in great shape.

Stephanie T. on

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Quick and easy

Manuel M. on

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Great service. First time I've seen where they checked tire pressure before in hooking trailer. Crew stays on top of returns. Makes me feel good they are checked for going out.

kendal d. on

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Just one incident of a dude in barely any clothes look like he lived in one of the units. Kinda creepy

Douglas B. on

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Worked very well for me

HENSLEY H. on

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My truck was not available for the day I made my notification and reservation, which was done a month in advance. They called me the day before I was to pick up the truck and told me.

Mirtha M. on

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Great

Iris C. on

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U- haul is the best I give you 10 stars

Lawrence C. on

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The staff is friendly and great customer services. The facilities is very clean.

William H. on

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Great service

John E. on

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All of the staff, every time we’re fri and helpful. Getting emails for my billing was a great reminder. Easy ways to pay also. Good experience! I’ve already had a friend my stuff in at this uhaul.

Lionel G. on

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Everyone was efficient and courteous.

Karen H. on

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Forgot my key when I went to empty my locker. Uhaul wanted to charge an exorbitant $50 to cut my lock off. This is all that prevented an excellent rating.

Alberto c. on

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great service !

Laurie R. on

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Very nice and helpful. One comment, they are always very busy so when anyone calls they have to be put on hold. Maybe someone to answer calls would make the check in process a bit more smooth for them

todd a. on

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Very friendly and easy to deal with

Keith P. on

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Staff was always very friendly and helpful.

Karen S. on

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Very quick easy return.

Heberto B. on

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Excelente servicio y profesionalidad

sharon e. on

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Very helpful and knowledgeable.

Iris C. on

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Thank you for helping me out in Al my questions

Gale P. on

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Facility fine. Most employees friendly.

martha m. on

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Excelente customer service. Truck windows were dirty and the truck ride was very noisy

katherine l. on

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7-25-18 was not my move out date !! 7-17-18 was my move out date,cameras will verify that My email from uhaul stated automatic withdraw of $150.71 .I haven't recieved back protocol got me no where!

Gale P. on

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Everything good with Darren and all check-in. Then when I returned truck after 22 miles and putting in 2.5 gallons, Steve said it was not enough. Got more gas: total 5.5 gal. for 23 miles. Rip-off.

Stephen W. on

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None

ELIZABETH Z. on

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Staff very nice and helpful" problem lies with GM lack of availability by phone or ability to return calls. Also you make a reservation for a specific unit and arrive and they give you something else.

Debra K. on

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Had the storage unit for almost 2 months, the security entry gate was broken for about 1 month. Not very secure.

John R. on

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Professional staff and management.

Cesar R. on

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The best

Larry W. on

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none

SUSAN B. on

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Great staff!

brian J. on

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Staff was very helpful and informative. Facility was very convenient to our home. Move in and move out was easy. Would definitely use this facility again.

EDWARD L. on

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Only concern was the entrance gates were open at times to allow anyone to enter and leave.

linda b. on

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I rented a storage unit for over a year. No problems and the price was right. A broken gutter was immediately over our storage unit and rain would pour onto the door. gutter was replaced.