Customer Reviews for U-Haul Moving & Storage at Colonial Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Colonial Blvd

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Daniel M. on

Rating:

Customer did not leave a comment.

James E. on

Rating:

Customer did not leave a comment.

Raymie E. on

Rating:

Customer did not leave a comment.

SCOTT S. on

Rating:

Customer did not leave a comment.

David S. on

Rating:

Customer did not leave a comment.

Christopher C. on

Rating:

Always professional and courteous

Nina E. on

Rating:

Nothing, the service was awesome, fast and friendly. Thank you for such great service!

Robert N B. on

Rating:

Customer did not leave a comment.

Alfred S. on

Rating:

Clean, Honest, Efficient.

Cynthia C. on

Rating:

How soon will my $70.00 be refunded?

Michael N. on

Rating:

Customer did not leave a comment.

Leighton B. on

Rating:

Our customer experience with the staff was great!!!!

Helga B. on

Rating:

Customer did not leave a comment.

James M. on

Rating:

Customer did not leave a comment.

Sonia S. on

Rating:

Everything is ok.

Carl G. on

Rating:

Customer did not leave a comment.

Debra J. on

Rating:

I had a hard time checking out - when i returned after hours my phone had died and I could not check in at home. I took pictures of miles and time returned and dropped the keys in box. I called the uhaul number and spoke to Emeral regarding my frustration.

Nick B. on

Rating:

Great staff

Ricky C. on

Rating:

I never received a confirmation phone call 24 hours before we picked it up. They sent an email for the location for pick up, but this location was only open Monday through Friday and we had to pick it up on Saturday. I had to call uhaul and got the information if where we were to pick it up which took quite a bit of time. The drop off location was 236 miles from. My location. Otherwise. Everything was good.

Eric G. on

Rating:

Not much , everyone that works there were very happy to answer any questions I had & helped me get where I needed to go in a timely fashion

Christopher C. on

Rating:

Always very helpful and courteous

WILSON C. on

Rating:

Very Good

Deanna W. on

Rating:

Staff was extremely unprofessional, eating, swearing and had little to no customer service. Didn’t explain the return procedure to me and made me feel dumb when I walked in to return truck. Lots of other options for usual so I will make sure I utilize those locations in the future.

Randy G. on

Rating:

Each time I have gone to this location I have been treated in very timely manner and with they were very courteous. The personnel have truly been very tentative and helpful.

david G. on

Rating:

Service attendant did a good job but not very friendly

GAIL L. on

Rating:

Customer did not leave a comment.

Israel P. on

Rating:

Customer did not leave a comment.

Jonathan H. on

Rating:

Customer did not leave a comment.

Khoshaba K. on

Rating:

They went excellent service exam price very easy to deal with it was exactly how I ordered it

Richard S. on

Rating:

Customer did not leave a comment.

Donald S. on

Rating:

Customer did not leave a comment.

Raul G. on

Rating:

very happy, facility was clean just the right size for all my stuff.

Pierre R. on

Rating:

Customer did not leave a comment.

SHANON C. on

Rating:

It was a good experience i will definitely use this service again.

James K. on

Rating:

Customer did not leave a comment.

Amy G. on

Rating:

Incompetent staff , there always seems to be issues with customer service. I’ve been to this location twice and waited over 30 mins each time due to “issues”

Gerald M. on

Rating:

Keep doing what you are doing

Willie B. on

Rating:

The staff is very helpful nice and friendlyI will recommend to a friend

jae-il S. on

Rating:

It seems like not all staff understood how the self checkin/checkout worked. Very friendly and helpful staff however

Jose P. on

Rating:

Customer did not leave a comment.

Ranesha M. on

Rating:

Customer did not leave a comment.

Alfred S. on

Rating:

Friendly and efficient staff!

Nancy H. on

Rating:

Customer did not leave a comment.

MARK H. on

Rating:

Staff very hard to work with and absolutely unresponsive.

Richard J. on

Rating:

Customer did not leave a comment.

ryan W. on

Rating:

Customer did not leave a comment.

MIGUEL A. on

Rating:

Truck had a very bad steering issue couldn’t drive over 60 miles an hour steering swerving was very frustrating didn’t have time to go back change truck as it was for a emergency move also was told it was .39 cents a mile on phone and when returned it turn out be .79 cents a mile a real disappointment on all aspects wouldn’t recommend u haul go to Penske much better vehicles and rates.

Wendy S. on

Rating:

Very unhappy over charged. Rented 1 day charged an extra $53 plus what the heck!!! Want a refund for over charge!

William H. on

Rating:

Customer did not leave a comment.

ALBERT G. on

Rating:

Thank you for making the move a pleasant experience. AL

Donald T. on

Rating:

Alicia was very nice and made the experience very good. I highly recommend this location.

Debra D. on

Rating:

Customer did not leave a comment.

Katherine E. on

Rating:

Great service from start to finish, accommodating, and efficient.

HELEN R. on

Rating:

Everyone was very helpful and professional. Pick up and return were both quicker and easier than I expected! Thank you!

Jenna J. on

Rating:

Nice facility however the price of my unit somehow changed twice and I was told I was mistaken when I inquired. Took our belongings elsewhere.

Catherine Z. on

Rating:

Customer did not leave a comment.

Andrew K. on

Rating:

Customer did not leave a comment.

danny G. on

Rating:

Customer did not leave a comment.

Richard B. on

Rating:

Customer did not leave a comment.

Wayne S. on

Rating:

Customer did not leave a comment.

Douglas M. on

Rating:

Customer did not leave a comment.

darin R. on

Rating:

Customer did not leave a comment.

Anthony G. on

Rating:

Great people during my visit. Quit to get me assisted and on the road. Great job to all

Michael C. on

Rating:

Colonial company store is the best around

Justin M. on

Rating:

Customer did not leave a comment.

Emma M. on

Rating:

So far so good???? Keep up the good work

william M. on

Rating:

Customer did not leave a comment.

Sherman F. on

Rating:

The app was working and they still charge me $20

Joshua A. on

Rating:

A better clean rental unit

Daniel G. on

Rating:

Site was crowded with all the trucks and trailers to be rented. Made it slightly hard to navigate at times. But overall good place.

Marta M. on

Rating:

Customer did not leave a comment.

Leah G. on

Rating:

Customer did not leave a comment.

taylor B. on

Rating:

Customer did not leave a comment.

Frank T. on

Rating:

Customer did not leave a comment.

Alena B. on

Rating:

Customer did not leave a comment.

Davon C. on

Rating:

Customer did not leave a comment.

kierra B. on

Rating:

Customer did not leave a comment.

katie G. on

Rating:

Customer did not leave a comment.

James W. on

Rating:

Customer did not leave a comment.

Bob G. on

Rating:

NA

Nacy G. on

Rating:

Customer did not leave a comment.

Nancy C. on

Rating:

Would definitely come back. 😊

Emmanuel N. on

Rating:

Very nice and clean facility. Customer service fast and friendly.

Emmanuel N. on

Rating:

Customer did not leave a comment.

joel F. on

Rating:

The young man that parked us and the trailer was very nice and helpfull

Joseph G. on

Rating:

Customer did not leave a comment.

Ted B. on

Rating:

Customer did not leave a comment.

MICHAEL A. D. on

Rating:

Customer did not leave a comment.

Nathan T. on

Rating:

Customer did not leave a comment.

William S. on

Rating:

Customer did not leave a comment.

Kurt W. on

Rating:

The return was a little inconvenient as I had to walk a long distance (I have a disability) and search for someone to check my van in.

Stephen R. on

Rating:

Customer did not leave a comment.

dale H. on

Rating:

Customer did not leave a comment.

DELROY S. on

Rating:

Customer did not leave a comment.

Rebecca P. on

Rating:

Customer did not leave a comment.

Cassandra M. on

Rating:

Customer did not leave a comment.

Ruth L. on

Rating:

Customer did not leave a comment.

michael C. on

Rating:

Customer did not leave a comment.

Ariel G. on

Rating:

Customer did not leave a comment.

marshawn G. on

Rating:

Customer did not leave a comment.

valerie H. on

Rating:

My service was very difficult from making my reservation, paying for the service, loading my box, until en.

Larry W. on

Rating:

Customer did not leave a comment.

Phil M. on

Rating:

Customer did not leave a comment.

John G. on

Rating:

I've been a long-time customer at U-Haul I rent trailers there and move equipment and small commercial laundry equipment a lot I've never been treated this way before I had returned the equipment by the allotted time and they charge me for an extra day I'm waiting still for the manager to contact me I've contacted U-Haul several times I would not recommend renting from you all I would try any other company. I will never rent from U-Haul again

Resort S. on

Rating:

We rent from you a lot and have to turn the truck in after hours. the online check in program is a hassle. we have tried to use it at least two times in the last couple of months and have not been able to use it. at 1-2am the last thing I want is to have a hassle with this program.

James H. on

Rating:

Customer did not leave a comment.

Marcos A. on

Rating:

I used the space only for my one month free and my husband told them clearly. We removed last two boxes before last day and now they sent a bill and a late fee.

Maxwell D. on

Rating:

Beyond helpful

Evatania M. on

Rating:

The service was great!

James Roy B. on

Rating:

The people were very nice and all around helpful. Nice storage unit and great security. Thank you.

brenda h. on

Rating:

Did have to wait 10-15 min after a customer but all was taken care of most efficiently thereafter.

leighanna r. on

Rating:

Very helpful

Carolyn H. on

Rating:

I

Linda and Robert R. on

Rating:

They were very helpful and respectful.

Dion T. on

Rating:

Easy process

Douglas N. on

Rating:

Everyone I interacted with was very friendly and helpful. This made my moving transition very easy to deal with. Great staff. I would highly recommend this facility to anyone that needs storage.

power s. on

Rating:

I keep a trailer inside the unit, the U Haul trailers were always parked in front of my unit. i told the manager what i was keeping in the unit and i needed access to the unit. was told, no problem.

thomas L. on

Rating:

Thank you for helping me with my transition, moving from Plantation, FL to Fort Myers. Your Storage facility helped me with my relocate.

gary h. on

Rating:

did not rent at this time. will keep in mind for future

Douglas N. on

Rating:

Steve was very helpful during the complete process of checking in the truck, showing me my storage unit and explaining everything in detail.

Karen H. on

Rating:

I did have trouble with wet mattress when picked it up.

Joan S. on

Rating:

Reservation was easily made on the website no issues at all

omar h. on

Rating:

Thank you

Paul F. on

Rating:

Great customer service and was in and out quick. Have used this location many times.

Karl O. on

Rating:

Professional nice people.

Paula C. on

Rating:

Good experience overall

jon w. on

Rating:

It was a nice experience. The staff, especially Darren was extremely patient and helpful as we figured things out.

DENISE LYNN R. on

Rating:

Friendly,compassionate and helpful.

jon w. on

Rating:

The staff was great! Very patient and helpful as we figured out what was the best option for our storage unit.

DEBRA F. on

Rating:

Great, easy, helpful and quick

Craig K. on

Rating:

Thanks. The cart that was available was really helpful as well

karen g. on

Rating:

The staff is great and very knowledgeable about products and service provided they go out of their way to make sure you are taking care of on any issue

JANETTE L. on

Rating:

Very nice customer service.

jeremy b. on

Rating:

Great and facility

Rebecca T. on

Rating:

Great customer service, they aim to please

Manuel M. on

Rating:

Place worked out great! Got an apartment that was close by. Made relocation of my goods real easy. Units in great shape.

Stephanie T. on

Rating:

Quick and easy

Manuel M. on

Rating:

Great service. First time I've seen where they checked tire pressure before in hooking trailer. Crew stays on top of returns. Makes me feel good they are checked for going out.

kendal d. on

Rating:

Just one incident of a dude in barely any clothes look like he lived in one of the units. Kinda creepy

Douglas B. on

Rating:

Worked very well for me

HENSLEY H. on

Rating:

My truck was not available for the day I made my notification and reservation, which was done a month in advance. They called me the day before I was to pick up the truck and told me.

Mirtha M. on

Rating:

Great

Iris C. on

Rating:

U- haul is the best I give you 10 stars

Lawrence C. on

Rating:

The staff is friendly and great customer services. The facilities is very clean.

William H. on

Rating:

Great service

John E. on

Rating:

All of the staff, every time we’re fri and helpful. Getting emails for my billing was a great reminder. Easy ways to pay also. Good experience! I’ve already had a friend my stuff in at this uhaul.

Lionel G. on

Rating:

Everyone was efficient and courteous.

Karen H. on

Rating:

Forgot my key when I went to empty my locker. Uhaul wanted to charge an exorbitant $50 to cut my lock off. This is all that prevented an excellent rating.

Alberto c. on

Rating:

great service !

Laurie R. on

Rating:

Very nice and helpful. One comment, they are always very busy so when anyone calls they have to be put on hold. Maybe someone to answer calls would make the check in process a bit more smooth for them

todd a. on

Rating:

Very friendly and easy to deal with

Keith P. on

Rating:

Staff was always very friendly and helpful.

Karen S. on

Rating:

Very quick easy return.

Heberto B. on

Rating:

Excelente servicio y profesionalidad

sharon e. on

Rating:

Very helpful and knowledgeable.

Iris C. on

Rating:

Thank you for helping me out in Al my questions

Gale P. on

Rating:

Facility fine. Most employees friendly.

martha m. on

Rating:

Excelente customer service. Truck windows were dirty and the truck ride was very noisy

katherine l. on

Rating:

7-25-18 was not my move out date !! 7-17-18 was my move out date,cameras will verify that My email from uhaul stated automatic withdraw of $150.71 .I haven't recieved back protocol got me no where!

Gale P. on

Rating:

Everything good with Darren and all check-in. Then when I returned truck after 22 miles and putting in 2.5 gallons, Steve said it was not enough. Got more gas: total 5.5 gal. for 23 miles. Rip-off.

Stephen W. on

Rating:

None

ELIZABETH Z. on

Rating:

Staff very nice and helpful" problem lies with GM lack of availability by phone or ability to return calls. Also you make a reservation for a specific unit and arrive and they give you something else.

Debra K. on

Rating:

Had the storage unit for almost 2 months, the security entry gate was broken for about 1 month. Not very secure.

John R. on

Rating:

Professional staff and management.

Cesar R. on

Rating:

The best

Larry W. on

Rating:

none

SUSAN B. on

Rating:

Great staff!

brian J. on

Rating:

Staff was very helpful and informative. Facility was very convenient to our home. Move in and move out was easy. Would definitely use this facility again.

EDWARD L. on

Rating:

Only concern was the entrance gates were open at times to allow anyone to enter and leave.

linda b. on

Rating:

I rented a storage unit for over a year. No problems and the price was right. A broken gutter was immediately over our storage unit and rain would pour onto the door. gutter was replaced.