Uncertain as of this date due to the cost of my rental they quoted me one price but charge another U-Haul also gave me one location then gave me this one so until the explanation is given I will not rate fairlyJEANMARIEA S.
Trailer Rental & Towing in Fort Myers, FL at U-Haul Moving & Storage at Colonial Blvd
Fort Myers, FL 33916
(East of Metro on Colonial)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane exchange
- 24 hour customer return
One-Way and In-Town Local Rentals in Fort Myers, FL 33916
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Very professional and helpful. I stopped by a few minutes ahead of my appointment and was taken right away with no wait. This is the second time I have used these same two locations, (in reverse order) and both times everything went great. ThanksCHARLES M.
They could have called me to tell me that my pod was moved to a different location. We stood there waiting for someone to assist for a good 20 minutes. Hire more people perhaps.Francine J.
You need to hire more people it's obvious, and your phone system is horriblemike C.
Food containers behind drivers seat. They were very quick though so that was great. The extra help we paid for were AMAZING !!JOHN G.
Really nothing. I went in early on a Saturday. Line was a bit long. Defeated the benefit of checking in ahead of time.Steve D.
Very nice experiencecallie S.
Only main thing to improve is an easier or simpler summary of any and all charges and if they would become settled charges or are simply pre-auths. Some of the charges are difficult to understand (like the rental rate of $79.00). That's all.Angelique M.
I've rented quite a few times from various U-Haul locations this year and this location, by far, was the worst experience. The person at the front counter greeted me with "Reservation" and was not friendly when going through the rental process. The person he sent out to find the trailer for us sat in an air conditioned truck and let us walk all the way from the office to the back lot because we didn't know where he'd gone, then got out of the truck when we got all the way down there to tell us we needed our vehicle. After I said that we didn't know where he'd gone and had no idea where to pick up the trailer, he didn't apologize for not being more helpful. He was also abrupt about how my husband should back up so he could load the trailer onto the hitch. We had a better experience returning the trailer, however, it was a different employee who assisted. The other problem I had with this experience was that I reserved the trailer from a different location and ended up having to pick it up from a different location. I was sent a text telling me this was happening and that I would be receiving a call a few days before letting me know where to pick up the trailer. I didn't receive the call. If they did call, they didn't leave a message. I ended up having to get online to find out where to pick up the trailer. U-haul shouldn't show trailers available to reserve at locations if you ultimately can't pick the trailer up at the location. If U-haul shows a trailer available at a location, they should make every effort to move trailers around to make sure the trailer is where you reserved it or they should provide a discount on the trailer.JAMES H.
Employees were courteous and helpful when renting and returning the truck and equipmentKathy G.
This location in Ft. Myers was great. The gal was efficient and she was professional. The guy that hooked the u haul up was as well. The tires were very good this time too. The last time we rented from this location, a month ago, we had a blow out on I-75. So we were happy to see the trailer was well maintained and had a good set of tires. Overall we are quite happy with this location. Thank you for asking.DAWN W.
Informed this location of the leaky trailerLinda O.
Location did the best they could, swamped on a May 1st Saturday and unprepared patrons to wait a little bitJEFFREY W.
The whole process was very confusing. I could not call the location and I was told it was "because the lines were forwarded to the national number because of how busy they are on Sundays." I had to go get the dolly after I left because they didn't know in the back I needed it. There did not seem to be any coordination between the person inside and those in the back. When I returned the truck I was checked in by one of the outside staff members on Sunday, but then I was contacted on Tuesday to find out if I returned it. Only to try to contact them via phone and once again I had a long wait time. I was able to contact the location via message and it was acknowledged I returned it. Moving can be pretty crazy even in my situation where I was only moving a chair, but it doesn't help to have chaos with a place who is supposed to be helping you. There needs to be a better process and a way to contact the location even on the weekends. For the price I paid I feel it was certainly lacking, but the location was convenient so it worked.Dianna S.
Phone assistance needs improvement.YISEL E.
I have no complaints, but more focus from the clerks inside would be noticed.Everett C.
Good serviceTiffanie W.
More expensive than Lehigh uhaul, have rented there many times & Colonial Blvd location cost me more than twice as much. Won't go backTY B.
The desk person sent me to a back area where 2 men told me to get into the truck and move out from the bay. Told me the lights and everything was connected and said they included pads/ Pads were never given, and not only was I charged for them I was again charged on the return for the pads not being there... over $22 i paid for NOTHING. COMPLETELY UNACCEPTABLECHRISTOPHER F.
Gave my reserved vehicle to another person because I was not at the facility at the time I suggested in my reservation. I arrived 2 hours later than anticipated. No phone call to see if I was coming. Manager handled this poorly. Ended up with a larger, more expensive truck. Fix your reservation system, either charge something to reserve or call before assuming customer is a no show. Uhaul needs some Integrity.Bruce S.
The staff was friendly and helpful. She was quick and we were in and out in no time. The touchless pick up and easy after hours drop off were very helpful as well!PENNY B.
Get better WiFi in Fort Myers location.LEONARD N.
I tried to use website chat feature to verify size of ball hitch needed. never got a reply. local experience was excellentTHEODORE S.
Needs more staff for busy hoursJULIETTE T.
had to wait in line for about 20 minutes before getting checked inGregory M.