Customer Reviews for U-Haul Moving & Storage at Colonial Blvd

7,028 reviews

4457 Kernel Cir   Fort Myers, FL 33916
(East of Metro on Colonial)

(239) 274-9190

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(239) 274-9190

4457 Kernel Cir
Fort Myers, FL 33916
(East of Metro on Colonial)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

TYLER P. 
Rating:
5.0

Customer did not leave a comment.

SEDRICK R. 
Rating:
4.0

_

Brad R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAYANNE H. 
Rating:
4.0

Customer did not leave a comment.

DOROTHY J. 
Rating:
5.0

Customer did not leave a comment.

Edward W. 
Rating:
2.0

Customer did not leave a comment.

PABLO G. 
Rating:
5.0

Only people that were actually helpful. Great location

KIP H. 
Rating:
5.0

Customer did not leave a comment.

francisco o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gleyciane C. 
Rating:
5.0

Customer did not leave a comment.

RYDER W. 
Rating:
4.0

Customer did not leave a comment.

MYRON M. 
Rating:
5.0

The door latch was a pain to close

DALE C. 
Rating:
3.0

Fix front gate code. Buttons are in gibberish. Looked Arabic . Please fix asap

ALEXANDER R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leon M. 
Rating:
4.0

Customer did not leave a comment.

DAVID G. 
Rating:
3.0

The Wi-Fi would not connect and my settings on my device were correct per instructions from associate. The truck was very dirty outside and the associate blamed that the vehicle was just brought in from the shop. I rented the vehicle at 6pm and returned the vehicle and was in my home by 8pm. I received a call the next day 1/16 from Mia at 11:54 am if I returned the vehicle. That's just an indication of inefficiency and being unorganized. I hate telling my wife she is right especially when she said to use Home Depot vehicle rentals and not U-Haul.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

AMY V. 
Rating:
4.0

The windshield was smeared, streaked, and dirty. Rest of van was great but that obviously the windshield is focal point. Also oil service light was on, so clearly the van needed oil service.

Willam H. 
Rating:
4.0

The tire low pressure light was on so I had to add air to one of the tires

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

DERON S. 
Rating:
3.0

Van can use a wash.

APOLLO R. 
Rating:
4.0

Customer did not leave a comment.

JANICE M. 
Rating:
5.0

Customer did not leave a comment.

CARL H. 
Rating:
5.0

Nothing. Both staff inside and outside was competent, friendly, and made the rental experience excellent.

SEAN P. 
Rating:
5.0

drop off was orderly and easy. very professional.

MATTJOHNSTON M. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Nothing

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Justin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOT D. 
Rating:
5.0

The gentleman who checked me in was fantastic!!!

Kevin B. 
Rating:
5.0

Excellent drop off signage

MICHAEL BRUCE L. 
Rating:
4.0

Customer did not leave a comment.

Gregg S. 
Rating:
4.0

When somone reserves a dolly one should be available instead of being told they c.an't have it because there was not any left. True hardship to move without it.

GLENDA M. 
Rating:
1.0

My parents moved into the storage facility today, Jan 11th after having reserved the facility online. When they arrived, they were greeted by the rudest and most condescending agent ever. She lied that our reservation was not there, so we had to show proof. She insulted my mother and called her names. She then acted like she could not find any other details of our reservation and forced us to produce written proof. She failed to explain anything about how to find our storage facility and was rude again when asked. The moving help ultimately had to guide my parents around the facility and help my parents find the unit. I am extremely disappointed in this customer service and she truly seemed to hate helping customers. Had I not already made these reservations and requested moving help, I would have told my parents to leave immediately. I question that my belongings are safe with staff like her in charge. I wish my mom had caught her name, but she was working on January 11th at 7am. I have never left a bad review but her behavior needs to be addressed.

Shalom C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dube M. 
Rating:
5.0

Customer did not leave a comment.

nicole d.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

VELPORT M. 
Rating:
5.0

Everyone was friendly and helpful.

ROBERT M. 
Rating:
1.0

Arrived for my reservation I placed on December 28th for 1pm from flying from Georgia to Florida to move a family member. Was told by customer service that I had overbooked myself because someone had booked the SAME truck that morning on the 8th, that's weird. So they called the customer advising we were there but still asked those late notice customers if they still wanted to truck ignoring the fact that I had booked first and was standing there ready for my reservation 30min early. When the late notice, overbooked appointments still expressed interest in the truck (but also a 10' truck too) the customer service told us we'd need to go to different locations to find one. Only thing she did right was call around BUT to be told that all locations did not have any, so how would I get to another truck if none existed when I had a reservation booked a week prior. Luckily, a third customer that was supposed to get a 10' truck did not show, we advised to tell the late overbooked customers to take that one as they should not have been allowed to overbook. Weirdest most dumbest, stressful uhaul experience of my life. My question is how did I overbook the location if I booked a week prior, held it with my card and got a reservation code and someone the day of could snag it? Oh and how does all the equipment I rented too not be in stock..

KATHRYNMICHELLE S. 
Rating:
5.0

Dropoff was easy and friendly staff!

WOLFGANG N. 
Rating:
5.0

Nobody was there to take pictures of my truck before I left and show what condition it was in which should be standard procedure

STEPHEN V. 
Rating:
1.0

Waited 25 minutes when I arrived and watched the employee stack boxes who said she couldn't help me because store had to be cleaned and the other employee would help me when she was done with the only other customer in the store. Terrible customer service overall. Equipment very dirty.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

MALEK A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

In this location the people were great, Send them over to the Cleveland ave location because those people need a hard lesson in customer service.

MATTHEW F. 
Rating:
5.0

Customer did not leave a comment.

WENDY B. 
Rating:
4.0

Customer did not leave a comment.

DERON S. 
Rating:
5.0

Everything good

yunier M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

AUGUSTO M. 
Rating:
5.0

Loading and unloading area too cluttered with trailers encroaching on the yellow lines. Very difficult to maneuver in out of area. The staff was excellent

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

kristina h.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Harry R. 
Rating:
4.0

Customer did not leave a comment.

CALEB R. 
Rating:
5.0

Customer did not leave a comment.

ELIEZER R. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

They were very busy. not sure if it was just a rush of folks but had to wait in line a little bit.

TODD M. 
Rating:
5.0

Customer did not leave a comment.

Alberto M. 
Rating:
2.0

Where do I begin...I went online and booked a uhaul 3 weeks prior to moving. I picked a location that was halfway between our old place and new place. I set the pickup time for 7:30 so we could get the truck packed up early...well come to find out they changed the location of the pickup and did NOT notify us at all!!! So I called uhaul because the new location did not open until 9:30...yet it still shows our pickup time at 7:30....the first lady I spoke with tried to find me another truck close to us. She was unable to and offered to transfer me to the Florida scheduling. When she did that it hung up on me...so I called back and waited on the phone for another 5 minutes...I got the same woman and she apologized and offered to transfer me again, but this time she gave me the direct number as well. When she transferred me I got hung up on again...so then I called the number she gave me. The woman looked in the system and the closet truck that we needed was well over 50 miles away...so then she found me a smaller truck and offered a trailer as well. It was out of the way as well but much more doable. So my husband went to pick up the truck and they were not going to give him the appliance dolly...even though it was on our reservation... luckily my husband noticed it...so we get it back to the house and the floor of the back of the truck was super slippery...we made it work and got moved. The next morning we returned the truck. They decided they were going to charge us for items we did not even have and they charged us for returning the truck late even though we dropped it off 30 minutes early!! Moving is stressful enough...I definitely did not need the added stress from uhaul!!! I am a extremely unhappy customer!!

Derrick S. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

All good.

James K. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

No other location for me!! Thank you!

MOISE R. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Oscar M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shauna S. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
2.0

The door on our storage unit is broken

Ivan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica D. 
Rating:
4.0

The vehicle had filthy cup holders and internal windshield when I picked it up. I indicated it needed to be cleaned when checking it back in after-hours and was charged a $25 cleaning fee when it wasn't my mess.

Robert A. 
Rating:
4.0

Customer did not leave a comment.

SUSAN L. 
Rating:
5.0

Customer did not leave a comment.

BRIAN E. 
Rating:
5.0

The costumer service was awesome!

JENNIFER M. 
Rating:
5.0

Muy profesionales en su trabajo

yordanky Q. 
Rating:
4.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

Dave N.  |  First Impressions 
Rating:
3.0

Be more familiar with insurance

THOMAS H. 
Rating:
4.0

Customer did not leave a comment.

Markus A. 
Rating:
5.0

Customer did not leave a comment.

Hillis P. 
Rating:
5.0

Very organized and well run. Easy to find easy process

Amy T. 
Rating:
4.0

access to the unit should be at least until 10 pm daily

michel l.  |  Overall Experience 
Rating:
4.0

Pulled on the lot. Attendant was right there He unhooked the trailer. Very nice No hassles. Thanks

MICHAEL K. 
Rating:
4.0

Customer did not leave a comment.

Alexei S. 
Rating:
5.0

Customer did not leave a comment.

NATHAN B. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO R. 
Rating:
5.0

Great people. Very friendly and easy process.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

JEFF F. 
Rating:
5.0

This is a busy place! The guys checking folks in were quick and friendly. We have closer locations but we have used them a few times now and they have been excellent every time!

karl H. 
Rating:
5.0

Customer did not leave a comment.

Brett B. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

They were crazy busy, so patience is necessary. But staff were nice and efficient.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY LEE P. 
Rating:
4.0

Customer did not leave a comment.

KEVIN C. 
Rating:
3.0

Customer did not leave a comment.

CHARLES R. 
Rating:
5.0

Nothing! From the moment I showed up Terrence was hustling and helping multiple customers at once. Gloria, Brad and Krista we also very helpful. They made me feel like I was someone they wanted to help. Not someone they needed too. That's hard to find these days and the entire staff at this location stands out! Thank you for the fantastic service.

Brandon D. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Great friendly service

VINSON J. 
Rating:
5.0

Easy pick up easier drop off

JOSEPH R. 
Rating:
2.0

I had reserved for 24/7 pickup at 8am, but the vehicle was not ready. Clerk said that it did not show up for early pickup the night before. Had to wait for an hour for the store to open and then another 30 minutes before I could get my truck. Lots of wasted time. Not at all impressed with this service!

BRUCE H. 
Rating:
5.0

The team handled the line quickly and professionally. When hooking up the car dolly we needed a light adapter and they were more then willing to bring it and upgrade me to an AT without having to go back inside. Great service!

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

joao P. 
Rating:
2.0

The customer service was aweful inside. The guy and the girl today were certainly unprofessional. There were trucks reserved that weren't available to the customers coming to pick them up and the reps just kept blaming the company and the website. Regardless of the reason they weren't handling it professionally.

MELINDA W. 
Rating:
5.0

Customer did not leave a comment.

Elise T.  |  Online Move In 
Rating:
5.0

Rent the four wheel Dollie's instead of trying to sell for $69

Robert C. 
Rating:
1.0

CUSTOMER SERVICE! I had to rent twice because the first person via phone confirmed a ten foot truck and when I got e-mail confirmation it was a 20' truck so that was canceled. Went back to location that told me the first time they had no 10' trucks and they had two so I booked it for the next day. When I picked up the truck it had the wrong location for return. He told me that was ok the truck could be returned any where. NOT the case according to the female guessing manager counting the registers to close for the day at 5:50 PM when I arrived to drop off the truck in North Fort Myers 2000 N Tamiami Trail. By the way two days early and with over 3/4 of a tank of gas had less than 1/2 when picked up.. Also at the age of 63 and 73 loading and unloading the truck, Tired and still sweating after a 3.5 hour drive SHE was NASTY telling us we had to take the truck to the location that was in the TEXT WE RECEIVED. So we left that location drove approximately another ten miles out of our way to the other location to return the truck after hours at that location in Fort Myers. The girl / women at the North Fort Myers location needs training in Customer SERVICE and loose the ATTITUDE ! And you and your staff need to stop watching the clock really having your cars running out side waiting to leave! While doing the Drop Off On your system it even states you can drop off at a different location for a fee & that would have been fine considering how exhausted we were at the time. Moving from a location 3.5 hours away this was the first of many trips U-Haul will not be in my future, As a Realtor will not be recommended by me! SO YOU TELL ME WHAT YOU CAN DO?

Richard S. 
Rating:
5.0

Nothing!! They were very professional and courteous at this location!

TODD J. 
Rating:
5.0

Customer did not leave a comment.

PETERJ P. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

Tom M.  |  Overall Experience 
Rating:
5.0

The only thing is that the storage size I reserved was not available. I took a smaller one.

SANTIAGO M.  |  First Impressions 
Rating:
1.0

I showed up, presented my reservation and was told that there was truck. Employee did not offer any alternative, nor did she tell me that she would speak with her manager. I went outside and there were many trucks sitting there. Only after I saw and the trucks and became angry did the so-called owner tell me he had a truck. Then I had to wait 20 minutes for the truck. Will NEVER rent from this location again and will tell everyone not to trust a so-called reservation, because it is meaningless.

CHARLES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoinette S.  |  Online Move In 
Rating:
5.0

Really nice people. Very considerate and helpful. Definitely would recommend!

Carol C.  |  Overall Experience 
Rating:
5.0

Thank you Andrew for everything and you have a great staff in the office also the staff you have for the rentals everyone was very very helpful and polite. God bless and happy holidays

MARTIN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WAYNE D.  |  Overall Experience 
Rating:
5.0

Movers Chris and Percy were awesome! Very professional! Would recommend everyone call these two guys in the future. Thank you!

MATTHEW D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRY M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shea H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvonne G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thomas s.  |  Overall Experience 
Rating:
3.0

My unit was hard to get to because of various trailers and equipment in front of it.

Robert L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ana a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frances M.  |  Overall Experience 
Rating:
4.0

The truck is in need of repair. Steering is loose and the fuel gauge didn't work.

James B.  |  Overall Experience 
Rating:
5.0

Never really got a chance to move anything in, due to my schedule. But overall nice staff.

Gerald B.  |  Overall Experience 
Rating:
2.0

The facility on kernel was great. But this was after a fiasco with the location on Cleveland Ave. I pre reserved a unit over a month ago and the facility gave that unit to someone else, directed me to a new location and only unit was more $ than my original reservation.

Sarah M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert L.  |  First Impressions 
Rating:
5.0

Good customer service I will be renting again

Charles H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ellen M.  |  First Impressions 
Rating:
5.0

Very nice, professional

Mary S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAUN F.  |  First Impressions 
Rating:
3.0

Poor access to storage units can barely make it to unit.

joshua f.  |  First Impressions 
Rating:
2.0

I booked a 10x20x10 confirmed on the website, and when I arrived they did not have any available. I had to get a much smaller unit.

Adam D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Coby R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thomas s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S.  |  First Impressions 
Rating:
5.0

All great! Thank you

Eric H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tiffany A.  |  First Impressions 
Rating:
5.0

Please add extra staff to help out in the lobby when one representative becomes extremely busy. Overall, my thank you for everything.

Rasheda A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony M.  |  First Impressions 
Rating:
5.0

Employees were very helpful and personable.

Eric L.  |  Online Move In 
Rating:
5.0

Staff was exceptional went out of their way to help me out!! Never had better service it was above and beyond!

kathleen w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorraine S.  |  First Impressions 
Rating:
3.0

Some of the staff very helpful. Office staff assigned a unit that did not suit my needs and I had to change it. Office staff had zero regard for COVID19 precautions. Field staff were very helpful. Also, i had an add on charge of $40+ that I need clarified.

Beth E.  |  First Impressions 
Rating:
5.0

Andrew was great!

Tom M.  |  First Impressions 
Rating:
5.0

They were very helpful and respectful.

Linda and Robert R.  |  First Impressions 
Rating:
4.0

Everyone was efficient and courteous.

Lionel G.  |  First Impressions 
No reviews have been submitted for this location.

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