Customer Reviews for U-Haul Moving & Storage at Commercial Ave

Rating:

5.0

Truck was lined up and ready to go. Checkout process was flawless.

Rating:

1.0

Dear U-Haul Customer Service, I am writing to express my dissatisfaction with a recent experience regarding my U-Haul reservation. I had reserved a U-Haul truck one week in advance at a location close to my apartment in preparation for my moving day. However, just one hour before my scheduled pickup time, I received a call informing me that the vehicle was no longer available at that location. I was offered an alternative location, which was much farther from my home. Given the last-minute notice and the urgency of my move, I had no option but to accept the new location. I clearly communicated my concern about the additional distance and its impact on mileage costs. I was assured that the price would remain the same despite the change. Unfortunately, I later discovered that I was charged based on the increased mileage, which was only necessary because of U-Haul’s failure to honor the original reservation. This unexpected change not only caused stress and disruption during an already difficult moving process but also resulted in unfair additional charges. I respectfully request that this be corrected and that I receive a refund for the extra mileage charges incurred due to U-Haul’s scheduling issue. I hope U-Haul takes responsibility for this inconvenience and ensures better customer service in the future.

Rating:

5.0

I came to this location the first time. It was at 9am on Sunday. They opened on time. The lady (sorry, I forgot to ask her name) worked at the desk was nice, patiently explained things for me, helped me to remove the truck blocking my way. She was busy. Thanks for good service. (Btw, that truck shows right rear tire needs add air) 😃 I want to give 5 star for this time.

Rating:

5.0

Owner of location was very good to work with and knowledgeable

Rating:

3.0

My first day getting my storage there was no green tag on the unit I booked for. I went through customer service twice just to get moved to a smaller unit than I requested. Then got a RUDE call from Jasmine claiming that there was a green tag on the correct unit and accused me of going to a bigger unit when that wasn’t the case. I went at night but we tried multiple times to get into the correct unit there was a lock on it there was no green tag I wanted the unit I booked badly as the unit I ended up with was way too small for my belongings. The unit I wanted was the correct amount of space. Overall the lot was not well lit I had to use my phone flashlight at night and didn’t appreciate Jasmine calling me very aggressively to save her own butt from getting in trouble like as if someone didn’t come up with the idea to do their JOB the next morning and take the lock off after seeing that I was having issues the night before to make it seem like the green tag was there the whole time. Then once Jasmine realized I actually moved to a smaller unit she was then nice because she knew her point wasn’t validated. Not once did she apologize or hold accountability about her lot but i’m sure if the tapes were replayed you would see someone going out there getting the unit I was supposed to be in situated as they should’ve did that when I wanted to move in. I was very glad to finally move out of this unit and will NEVER come back to this specific location let alone U-Haul storages at all.

Rating:

5.0

Very good

Rating:

2.0

This app was hard to use and the lack of assistance was nerving. The truck was parked in a tight position

Rating:

5.0

You guys did everything to help me especially that lady but I can't think of her name but we got it right and I was trying to get in and get out of my place so you all were great thank you so much for the help

Rating:

3.0

The payment process and cost were surprises. The man working was very short and the lady was great in helping me understand.

Rating:

4.0

Customer check in was very helpful and very professional

Rating:

5.0

Good

Rating:

3.0

My whole move was thrown off because of a system outage I couldn’t get my truck until hours later. The manager promised me a free upgrade to make up for it. When I came back I didn’t get my free upgrade and the she said I already took my truck. Thank God for the lady at the desk who remembered me and helped me get my truck! My movers canceled on me I had to hire new movers now I’m praying I get my money back!!

Rating:

5.0

I reserved a utility dolly and there wasn’t one available when I arrived to pick up my truck. The company policy is that there is no guarantee for availability. I think that this should be changed because I was expecting a dolly for my move and this was an inconvenience. On another note. The customer service was excellent. The two ladies that were working in the office were amazing. I’ll go back to that location from here on out just so I can work with them. They provide a friendly atmosphere and great customer service.

Rating:

5.0

Thank you to Tonya and all the staff. You guys are amazing !

Rating:

5.0

Great customer service. No improvements from my perspective.

Rating:

1.0

My overall experience from the beginning to end at this location the absolute worst. The employees there are all rude and lazy .

Rating:

5.0

The ladies in the front office were professional and nice!

Rating:

2.0

As soon as I walked in the person behind the desk that was helping me which was a African-American lady proceeded to tell me that she was allergic to my body mist, and that it was “wreaking havoc” on her nose. Telling me she was was allergic to all Victoria secrets scents. Then proceeds to make allergy noises as if she was trying to scratch her throat. Very unprofessional will never return.

Rating:

5.0

Very good service. Very clean van.

Rating:

5.0

Nothin at all the service was great truck was well maintained and the lady's at the front were amazing kudos to them

Rating:

5.0

The staff at the Commercial Ave location in Raleigh were quick and courteous with the rental checkout and return. Plenty of vehicles available, I would definitely recommend them and use them again in the future.

Rating:

1.0

My transaction total was $167.09. My card was charged $239.48. I want this changed right away! Terrible service.

Rating:

2.0

The staff were not very welcoming, it felt like I was bother them by being there. The screen showed I was being charged 290 dollars, when I asked why it was so much more than I was quoted I was told "It isn't 290 just pay" but was given now "real' price. It felt one of those Nigerian prince scams. The trucks were parked so close together their mirrors were literally touching, there was no way to get the pictures needed to verify the truck conditions. The truck was fine otherwise.

Rating:

2.0

I could never make payments since i was behind on my rent

Rating:

4.0

More space if someone needs to leave there car overnight after hrs

Rating:

5.0

Great communication.

Rating:

3.0

-Good customer service -needs better customer parking

Rating:

5.0

Nothing. Staff was great, even when the company computer system went on the blitz! The company was close to home and that made everything simple. Having the truck for 24 hours and needing it for less time than anticipated, thus being charged less, was a welcome relief. Highly recommend this satellite office.

Rating:

5.0

The app could be more user friendly

Rating:

4.0

Moved because of price

Rating:

5.0

Check your cars more often my car has transmission issues that it shouldn’t be on the road

Rating:

4.0

DO NOT park trucks in muddy areas where the driver's shoes/boots will acquire mud and then be charged a $25 cleaning fee. Shame on you.

Rating:

5.0

Everything was easy! Thank you!

Rating:

5.0

Dropped off after hours.

Rating:

5.0

Great experience with this location - mobile check in was super easy as always, and when I went to return the truck the gentleman met me outside so I didn’t have to do the online check out which was helpful and saved time.

Rating:

4.0

The staff was very helpful and professional.

Rating:

3.0

The experience wasn’t pleasant had to wait for almost 35 minutes for my truck and my truck was almost given away. The truck had dirt all over it.

Rating:

4.0

The saleswoman was very pleasant, and helpful.

Rating:

5.0

Our first time experience using U-haul was okay as there were a few hiccups just to pick up the truck. For starters, I reserved certain equipment well in advance only to be missing most of it. The keys were also very difficult to retrieve from the box due to the nature of the locks, and then when we finally received the keys, the truck wouldn’t start. An employee eventually came out to help us after not being able to get a hold of anyone on the phone at the location. However, he gave us a new truck and the rest of our equipment. Overall, I would use U-haul at this location again now that I know what to expect with mobile pickup, but hopefully our reservation is more complete next time.

Rating:

1.0

Was a horrible experience I didn’t get the one month free like they said I would when I called and spoke to rep . When I got there someone was there but couldn’t get in system to rent storage so I had to take 30 mins doing online and website kept freezing and glitching .

Rating:

2.0

Customer service

Rating:

5.0

Great customer service!!!

Rating:

5.0

Attendant was friendly and was thorough.

Rating:

4.0

Great customer service and easy pick up. I gave 4 stars because the counter person was there alone and it's a 2-person job. Not her fault because she was awesome. Uhaul should treat their staff better.

Rating:

4.0

The truck had over 100k miles. It was clean, but rattled like an empty old wagon.

Rating:

2.0

Mixed up our reservation with someone else’s, couldn’t do self check in and delayed our moving. Also received someone else’s receipt.

Rating:

4.0

After hours so no personnel to deal with but the process was very easy to follow!

Rating:

3.0

It was a really nice experience for my first time.

Rating:

5.0

Great staff

Rating:

4.0

I did not prepare prior to the day and had difficulty figuring out where to park , how to get the key, etc. However, the in app videos were SO helpful! It might be helpful on busy days, such as Saturday, when I was renting; to have a Uhaul rep available to answer quick and easy questions and to help direct traffic, parking, etc.

Rating:

5.0

Jasmine did a great job with helping us when our sister passed away and we need to store some of her things. She had great recommendations on where we could donate items and who could help us move, since my brother and I are from out of state. I would highly recommend this facility and the staff

Rating:

5.0

The staff were friendly, attentive and efficient. Tonia did an outstanding job of making me feel supported in a time of need, during a move from one residence to another. It was great to know that U-Haul can be there when needed - I'll definitely keep this in mind for the future!

Rating:

4.0

Tanya and Jax were very welcoming and friendly. Thanks to them and to Taz in the downtown UHaul location who referred us. To Commercial Drive bc downtown did not have a pickup. We ended up getting a 10’ truck anywa *******To Improve your business honesty and integrity, stop advertising that the truck charge everywhere, including on the truck itself—-“$19.95” for 24 hours which is totally not true. All the added on charges and fees—even without getting insure—pushed our bill to the $90 level——NOT $19.95. False advertising!

Rating:

3.0

I did not interact with any staff. I appreciate the ability to work with the app to check in & out 24hrs. I did have to take my driver's license photo about six times, and it was annoying that there was no feedback on why not kept getting rejected until I reached out to the agent via the app chat.

Rating:

5.0

The staff is awesome and the equipment is well-maintained. This is the best Uhaul I have ever used and I have lived in NC, TN, GA and CA.

Rating:

5.0

Tonia in the office was knowledgeable, friendly and supportive! The truck check in staff were also very helpful with helping me to navigate corners inside the storage premises when needed.

Rating:

5.0

Great

Rating:

5.0

Jasmine was very helpful

Rating:

5.0

Everyone working at this location on this day were kind, helpful and efficient!

Rating:

2.0

Trucks are cleaned, but insides not wiped down. Truck provided did not drive over 25 miles an hour. Office was neat, but extremely cold for the wait time. The office is extremely busy, so don’t wait last minute or the line will be out the door.

Rating:

5.0

Raising gas mileage pricing on weekends is extreme. Payed $150 after gas for a 4 hour trip based solely on going over 100 miles. Which is a bit much in my opinion when I have to put gas back in the van. Staff was amazing though.

Rating:

5.0

The Uhaul employees at this location were top notch! … dealing with renters in the most stressful times of their lives, the Uhaul employees handled everything professionally and with consideration

Rating:

5.0

I can’t say what I’d improve, but I will say this. The location is clean, very, the staff are friendly and helpful. The van was excellent, very clean. The service was quick and efficient, both at rental and return.

Rating:

4.0

Staff and products were good quality

Rating:

5.0

Tonia McDowell and Jasmine Williams, along with corporate, were great to work with.

Rating:

5.0

Jasmine Williams and Tonia McDowell, as well as corporate were amazing! Highly recommend them.

Rating:

5.0

Jasmine and her team were amazing!!

Rating:

5.0

Fast and friendly customer service

Rating:

5.0

No comments. Thanks

Rating:

5.0

Cannot think of anything

Rating:

1.0

The customer service sucked! From start to finish!

Rating:

5.0

For me every thing were good

Rating:

2.0

install wifi and make it faster to get a truck out 15-20 min wait for customer service is unacceptable

Rating:

1.0

I never receive the credit that your company promised me. I've called to customer service at least ten times zero help.

Rating:

5.0

Nothing everything was good , 👍

Rating:

5.0

Amazing and helpful, love U-Haul I can always trust them to come through!

Rating:

5.0

Everyone was amazing here! I felt very welcomed and I would definitely recommend this location to others!

Rating:

3.0

The latch and door to this unit are so stiff it took 3 people to open the door.

Rating:

1.0

My account was comprised by the company, and I also had access to another renter's personal information. It tooks months to get resolved.

Rating:

5.0

Everyone there was very nice and helpful!! They all went above and beyond to help us.

Rating:

5.0

Thank you great service Jasmine was great help all the time

Rating:

1.0

Storage unit was infested with mice ruined about 75% of the items. Staff was never helpful. Place is looking run down and has had several break ins.

Rating:

5.0

I appreciate the free month for storage after renting moving truck. I did not use storage unit after all. The staff are exceptional, efficient, and helpful. Always a pleasure!

Rating:

5.0

This location provides exceptional service and has an amazing staff.

Rating:

1.0

There was dirt and bird seed on the floor, that I had to sweep, exposed electrical wires on the ceiling. And today (4/1/24) I was yelled at by a U-Haul employee, for parking where I was supposed to park. Context, the entrance to the facility is tight, so I was waiting for a vehicle ahead of me to into their code in drive into the facility. After this vehicle went through, I parked my car in front of the gate and did not follow the car in front of me through the gate, exactly as the signs instruct. As I was getting out of my vehicle to enter the code, a you whole employee honked at me several times, I did not understand the issue, so I continue to enter my code and enter the facility. After the code was accepted and the gate was opening, the employee drove between me and my car to berate me for a parking where I did. I stated that I was parking to enter my code, and again I was told not to stop there. Then the employee ask me if I was going into the facility, I said yes and they said okay and drove into the facility. I followed all the instructions given, but even if I hadn't, the way this employee conducted themselves was inappropriate. This was a really bad experience, and I hope I don't have to see or interact with this employee again.

Rating:

5.0

Really nice and very helpful.

Rating:

5.0

They Very Understandable and Nice People.

Rating:

1.0

Took 2 months for them to resolve an issue with my storage, charged me 1st month rent. The store manager Sean on Commercial Drive gave me a lot of problems and the communication was poor. When I tried to get a discount for my inconvenience I was denied that too

Rating:

5.0

I appreciate the staff - she was fantastic and immensely helped us!

Rating:

5.0

thank you

Rating:

5.0

The staff was extremely helpful and the customer service was superb!

Rating:

5.0

thank you so much, we love this place

Rating:

5.0

The General Manager Jasmine was Amazing..

Rating:

1.0

It’s like pulling teeth with the new bern ave uhaul location. They’re rude, liars, and don’t care about their customers. It’s taken 6 weeks to figure out who stole my items and now come to find out the lady done sold my stuff n ya’ll ain’t doing NOTHING

Rating:

2.0

Rude staff. Not knowledgeable about much concerning the facility.

Rating:

5.0

I greatly appreciate the help that the entire staff team offered me especially Ms. Jasmine and Ms.Jordan. They were absolutely amazing and were the best experience I’ve had out of all the uhaul centers I’ve used.

Rating:

5.0

The entire staff was super helpful and friendly even while being busy and understaffed

Rating:

1.0

Nasty unit that wasn’t clean and had bugs, claimed to be drive up access but unable to drive up to mine (had a dumpster blocking), rude people working at the office, unclear move in directions.

Rating:

1.0

The lady at the office was very rude and needs to be trained on customer service (has an accent maybe Jamaican). Opened the door to unit and was disgusted and didn’t even bother putting a single thing of mine in that unit. Shut the door and immediately cancelled via phone and unfortunately got the same rude girl. Wouldn’t recommend to my worst enemy.

Rating:

4.0

I rented a truck and both times - upon oick ip and return, there was a problem with online pick up and return.

Rating:

5.0

Rachel is AMAZING! From start to finish she was great to work with.

Rating:

5.0

Rachael Andrews was amazing , fast, friendly, making sure the unit was free of dust before entering, she did a quick dusting with a blower motor before I entered the unit making sure a padlock was on floor. I felt catered in a way, So thanks for the welcoming

Rating:

1.0

Very nasty, garabage bin never dumped, gate was old and broken always, no office onsite, one way in and one way out. Horrible location

Rating:

1.0

There was never an attendant on duty. The gate was never closed. There trucks and trailers left in the entry area preventing others from entering since there was no staff working the property. I was charged a mojnths rent at 6am the day after i moved out within my first 30 days. Needs to be refunded ASAP!

Rating:

2.0

Labeling on the facility was very poor, and indicated that we needed to enter the facility to get a gate remote in order to leave. In actuality, the gate exit was weight-driven, so when we walked through the gate to see if the office was open, we became trapped outside in the cold. The office on-site was closed, and we spent 20 minutes on hold with the facility, followed by another 10 minutes on hold calling again. When we were connected, the service folks acted like this was a stupid mistake, and said they would come let us out in 10-15 minutes. 25 minutes later, another storage unit owner arrived and let us out, at which point we were able to move in properly. Facility could benefit from updated instructions and warning signs.

Rating:

1.0

I would not recommend commercial avenue to anyone. The first time we opened the door to our storage unit after everything was moved in there were was a cockroach right there and then about 100 small bugs scattered. It was as if the cockroach gave birth right then and there. I set roach traps and also fumigated before finally moving our belongings to a different UHaul. I've used storage for years in different States and this was horrible. I did not take pictures but anyone who goes to the storage unit will se at least 3 dead cockroaches in my 5x10x10 unit. We found two dead cockroaches in our belongings. As we unpack a couple of things will be sure to take pictures. Horrible experience.

Rating:

1.0

Remote storage site in Pleasant Valley Road is a very inadequate. Security gate left open for weeks because it was broken. Had an ant infestation in my unit that I had to exterminate in my own. Horrible facility layout - very difficult to access with large U-Haul Truck or any normal vehicle + trailer set-up. Almost no security. This site suits people coming an going in a car or pick-up truck storing low value items.

Rating:

3.0

The main gate was not secured for the last two weeks of our monthly stay … the dumpster inside the facility was overflowing and needed to be empty. It was hard to navigate turns with a 20 ft rental Just a few things we noticed !!!

Rating:

2.0

The security gate was broken and remained open 24/7. The office was not staffed and the provided restrooms were not open. The storage room had roaches and clearly there was a vermin problem as bait traps were in the unit as well.

Rating:

2.0

When we arrived at the U-Haul storage facility the unit that we had rented was already rented and locked. We had four carloads of helpers that waited for 20 minutes in over 90° heat until Uhaul Answered the phone and fixed the problem.

Rating:

5.0

Haianta was absolutely fab. She helped me thru everything to get completed and back on my way.

Rating:

1.0

My overall experience was HORRIBLE! After moving from out of state driving over 10 hours I find out I have to sign paperwork at a different location over 25 mins away. I called U-Haul while driving and for over 1.5 hrs was bounced around to reps who could not help give me any details. After making it to the other office, I waited 20+ mins to be helped. The service rep was helpful but he was unable to locate my reservation and would not take resv#. Had to start over. After finishing the process I went to the storage unit , row D and the 26ft truck can't get down the aisle. I tried for 2 hours the next morning to get someone on the line with no help. Finally rented with another company even though I still have the one I setup and need to get cancelled, can't get my month free even though the are associated with U-Haul because I could not change the location. This process was exhausting and stressful. No other moves or storage rental has been this jacked up. I still have not oped the unit because I could not get the truck to it. Worst experience ever

Rating:

5.0

Mobile check in was stressful but speaking to a rep made it less stressful.

Rating:

1.0

I was charged for 2 units I did not get. The reps failed to refund me after I canceled both. There are 2 charges to my credit card for over 250.00. I've been calling for 2 days and no one has resolved this issue.

Rating:

5.0

Thank you christie for all your help. Your awesome

Rating:

1.0

I had 2 units at this location (110 and 186). The first unit was broken into and I was never notified, even after the management placed their own lock on the unit. It was only when I went to access the unit and saw the lock had been changed was I told about the break in by another renter to which I then called the store in Durham to report and ask how to get into my unit. Two days after this my second unit was broken into and burglarized with losses over $700. I immediately contacted the general manager by phone and was given the claim contact at RepWest. From speaking to both Derrick the GM, and other employees and renters this property has been under attack from thieves for some time and Uhaul has yet to improve lighting, security or cameras which is ABSOLUTE NEGLIGENCE! In addition, they are not notifying renters of break ins to their units as soon as they become aware. I cannot believe that this is the business model that UHAUL has sunk to. Derrick and Rachel at the main Durham store that manage this property have been kind and responsive, and I feel sorry that they have to deal with this at work EVERY WEEK! You really need to take care of your customers better. Simple fix: add lighting, add more security cameras, do a daily sweep of property in the morning to check for break ins and communicate immediately to your customers! I will not recommend this location to anyone and I am considering contacting media to inform the public since no one wants to tell the current renters they are at risk. I moved everything out and will not be back!

Rating:

2.0

I can't get access to my unit and no answer to any phone calls or email that I've sent. Moving soon and need access soon

Rating:

4.0

The actual storage facility was just what we needed. It was difficult to go to another location a bit away to fill out paperwork however.

Rating:

3.0

My unit was clean but there was no lock in the unit as described. With a delivery truck and $4k worth of furniture I opened the unit to find no lock. When I called the main store in Durham on Hwy 70 Matthew told me I should have checked for the lock before receiving a delivery, blaming me for your error. He told me to drive to the office to pick up a lock. I had to leave my unit unlocked, drive 15min to pickup a new lock. Rachel greeted me with a smile and was happy to help me get a lock. She apologized for the missing lock and Matthews comments. She told me that she would have the General Manager Derrick call me, but I haven't heard from him yet. I was inconvenienced and frustrated by the experience, but Rachel was the one positive note.

Rating:

1.0

This experience was horrendous. When we first got there the girl gave me such a nasty attitude that I asked if I had done something to her because I didn't understand what was going on. Then I got the 24 hour service (paid extra) and was locked out that night. When I call the after hours number that woman said she hasn't worked there in years. I had checked on my stuff a couple weeks later and they had a sign that stated that due to robberies we were only allowed entrance during certain hours but I was never notified and still charged the extra money for the 24 hour service. Got locked out again trying to get my stuff out of storage and still they haven't updated the after hours phone number. This was horrible and I would never recommed them to anyone.

Rating:

4.0

We weren’t aware we had to go to a different facility to sign papers first. Could have done electronically but didn’t know we needed to do it. Otherwise all was gteay

Rating:

4.0

It stated online that I got a free lock. When I got to the unit there was no lock inside. Online also stated that I had 24hr access but I don't. Other than that everything else was great.

Rating:

3.0

I closed out both storage facilities online on 11/29, however you are still trying to bill me. Now, online one unit has been closed out and the other storage facility is showing past due even though i moved out both facilities on the same date. I have called and spoke to a rep....a rep has called me and said it would be resolved. It still is not resolved.

Rating:

3.0

The storm drain above my unit was broken. Causing water to leak into the main door. There was no damage, but a lot of mud on my items stored.

Rating:

5.0

Friendly and helpful staff. If I’m ever in need of storage again I will definitely come back here.

Rating:

1.0

I was ready to move my 2 bedroom into my storage unit on 11/11 just to find out the lady who assigned my unit #136 has already been assigned to someone else. Therefore, I was unable to move my things in. I called customer care and spoke with 2 reps and they both told me there was nothing they could do. I stood in the rain for over an hour trying to figure out what to do at 8pm. I was highly upset and livid! i will NEVER use uhaul again in my life nor recommend you guys! The worst experience in my life. Because the staff wasn’t careful when assigning my unit what caused a huge inconvenience for me financially because I had to find another storage place fast and had to pay them $169 that I didn’t have a that moment. I’m highly upset and I want this issue resolved!

Rating:

5.0

Thank you

Rating:

5.0

Jorge was excellent!!

Rating:

2.0

I reserved a unit, yet when I got there no units of its size or similar were available, even though the site specifically stated there was. There was no lock in the unit as there was supposed to be.

Rating:

5.0

The staff on Commercial Ave was very friendly and professional they made sure i had everything i needed for my move and for my storage thank you

Rating:

1.0

I know pest control may be a great challenge but this is the first time where I have seen a number of insects including spiders, roaches and ants all on one visit. In fact this is the first time that I have used uhaul services and have witness a lot of pests in the truck and in the store unit

Rating:

5.0

Excellent Facility that I always come back to.

Rating:

4.0

The only problem we had was with bugs getting into our units. That was not a pleasant experience, other than that, everyone and everything was great! Thank you so much for your help. Jennifer MacCune

Rating:

5.0

Grace was incredibly helpful!!! We reserved a unit online but never got any more information about how to move in online. Arrived at 7:30pm after driving from Savannah .. hot and tired and ready to finish our journey. We first called the emergency # posted but it was to a former employee. However she gave us Graces # to call. We did and she did everything necessary to get us into the unit that night. We were incredibly grateful. The morning manager was very kind and helpful as well when we came back to do a few more things - unfortunately I didn’t get his name. Great staff at this location !!

Rating:

5.0

DAMMM GREAT CUSTOMER SERVICE.. Both Office. TAMPA Florida RALEIGH North Carolina/… that is a great customer service.

Rating:

5.0

Friendly

Rating:

3.0

No semi access

Rating:

5.0

Got my storage unit last minute but the staff was helpful and informative ! I knew my stuff was safe and secured.

Rating:

5.0

The staff made my experience awesome. They were friendly, helpful, and fast!

Rating:

5.0

The agent was nice and the manager was outstanding. Great experience!

Rating:

3.0

I was originally assigned the wrong unit - much smaller than what I had reserved. The employee working quickly fixed the problem.

Rating:

5.0

Grace was phenomenal!! Definitely needs a raise! Was very professional and helpful and extremely patient. I Would recommend this facility bc of Grace, herself.

Rating:

2.0

I signed in ahead of time so I could get the free lock for the unit. The lock was not placed in the unit as I had been told. I went to the office to talk to them about it, and there was only one person working the desk with at least three or four customers waiting. I did not have time to wait, so I left, and had to leave the unit unlocked overnight until I could get my own lock. This office is severely understaffed and the free lock was not provided.

Rating:

4.0

The storage unit was not clean (dry leaves from last fall inside the unit).

Rating:

5.0

I would recommend this location because of convenience, tons of moving supplies , staff and inventory.

Rating:

4.0

This is our first time using a storage facility so I don't have anything to compare it to. We needed the storage facility for just over a year. We did not have the need to go there during the year so our experience with staff and the other aspects asked in the survey above were very limited. What I can say is that it was very convenient to our home and it was very convenient that they have trucks to rent there for when you need to move belongings in or out.

Rating:

5.0

Workers went above and beyond to help me

Rating:

4.0

Facility is tight to move around in with a truck and trailer, or large moving truck.

Rating:

5.0

The staff here is always pleasant, insightful and very informative. Great experience. Thank you

Rating:

5.0

Ms. Mims provided me EXCELLENT customer service and went above and beyond to make sure ALL of my moving needs were met and that my transition went smoothly. I will be recommending this storage & U-Haul facility to my friends and colleagues. I would like to also add that the staff assisted me without any complaints even though the golf cart was broken and they had to walk and service EVERYONE by foot. I am a manager for a Fortune 500 company and I think it is a shame this company has yet to fix the broken golf cart or provide a new one for their staff. I will be investigating who owns this particular location so that I can let them know my thoughts as well. It's IMPORTANT to value and treat your employees well, especially when they are providing excellence and representing the company to and with the highest of standards. Moving forward I hope this matter will be addressed swiftly. Thank you, Jaquita Harvey jaquita.harvey7@gmail.com 346-240-5432

Rating:

5.0

Devern was great!!!

Rating:

2.0

I have my stuff in this facility for one year and a half , the access was always easy but all my stuff was covered in a thick layer of dust and mice poo. It seemed like there were a construction right above my unit. I had to throw away my couch, chair, wash three times my clothes and super clean the rest of my other furniture. Also, the stuff weren’t friendly and neither helpful. Bad experience in this facility.

Rating:

5.0

My experience with the service representative at the facility was excellent. He was courteous efficient and professional.

Rating:

4.0

I would have given y’all and excellent but my refund wasn’t returned yet!!

Rating:

5.0

thank you for always being there to assist us!

Rating:

5.0

I didn’t have to feel like my stuff was gonna be stolen, professional group of workers at this location, nothing got wet, nothing got moldy, very good experience here thank you!

Rating:

3.0

Hard to fit a 26 foot truck in the isles

Rating:

3.0

We returned the truck and put the key in the box but original keys were lost during moving

Rating:

2.0

First of all my belongings got wet while they were in the storage unit and the customer service person told me I should have gotten the insurance. Secondly I keep getting these emails saying I owe money when I was supposed to get a free month of storage with a truck rental. My things were only in there two weeks, I rented truck both times and they still send me an invoice 30 days later saying I owe a late fee. This place is terrible no one seems to be running the show properly. I will never use this place again and can someone please look into my account to make sure they aren’t reporting me to a credit agency for owing money. I don’t owe any money

Rating:

5.0

Staff were very friendly and welcoming. They accommodated my needs throughout my visit.

Rating:

1.0

Dirty, mice droppings everywhere, poor lighting, poor service, would not let my moving truck in to pick Items Pricing on website said I owed nothing then I got hit with a late charge.

Rating:

5.0

Much appreciated customer service

Rating:

4.0

Overall it was a good facility to meet my needs. The only issue I ever really had was that the access hours were changed away from the 24 hours a day we originally had, and couldn't get in one night

Rating:

3.0

My out date was actually 11/22 /19 !!!!

Rating:

5.0

Great Business

Rating:

5.0

Friendly, fair, clean facility

Rating:

5.0

The young man who helped us was very friendly, quick and knowledgeable. The storage unit was clean.

Rating:

2.0

Roaches rats spiders in and around my unit. I had to spend my money on traps and pesticides before removing my items!!! Horrible!!! Uhaul needs PROFESSIONAL PEST SERVICE!!! Not JUST A CAN OF RAID!!!!

Rating:

5.0

the people were friendly and very helpful they were able to make a very hectic day into an pleasant one

Rating:

2.0

practice of doing a 4 day check out is so unfair. I was done with trip in 1 day. drove less miles. shouldn't have to pay the amount and it is cheating me out of money! I expect a more realistic bill!

Rating:

5.0

We received an Excellent customer service. We had a reservation for a small storage unit but it was too small for all the things we had so the guy helped us immediately. He was very kind and accurate.

Rating:

5.0

worked for us

Rating:

1.0

I got a storage unit, and they opened up the wrong one initially, and when they opened it it 100 roaches ran out all over that people stuff , so he opened another and more bugs. JUST NASTY !

Rating:

3.0

Adam was excellent. Uhaul is a nightmare.

Rating:

2.0

they changed the doors but left a gap. Told me they’d install a spacer and didn’t. Water damaged my box of old military and ruined them. All my belongings covered in pollen.

Rating:

5.0

very friendly and helpful staff

Rating:

5.0

Great service

Rating:

5.0

Great service!!!!

Rating:

5.0

Mr. Ken was awesome to work with. I had a few issues with my unit and Mr. Ken I feel was very understanding and very attentive to my concerns and addressing my needs. I am grateful for His service!!

Rating:

5.0

Fast and easy booking

Rating:

5.0

They really went the extra mile and met my needs on an efficient and speedy basis. Ann

Rating:

5.0

Best experience

Rating:

5.0

Ken Emerson always has great customer service.

Rating:

5.0

Very happy

Rating:

4.0

Outstanding seevice

Rating:

5.0

Excellent courtesy service

Rating:

4.0

Another successful U-Haul moving memory.

Rating:

4.0

Professional and polite staff

Rating:

5.0

Great experience!

Rating:

5.0

Very friendly

Rating:

5.0

It was a pleasure doing business with your location

Rating:

5.0

Nice storage area, all my stuff fitted in.

Rating:

5.0

The manager and staff were always super nice and helpful.

Rating:

5.0

Outstanding customer service!

Rating:

4.0

Professional and friendly. Would use again.

Rating:

3.0

feedback

Rating:

3.0

The service experience couldn't have been better. However I've waited too long multiple times to get in and out of the facilities due to traffic and moving trucks being in the way of the gate.

Rating:

4.0

It was quick and easy to be able to get a storage unit

Rating:

5.0

The young lady that work here at this site went way beyond the call of duty to make everyone feel comfortable and at ease,she was very knowledgeable of her job.Everyone left with a smile including me.

Rating:

4.0

Ken and Adam always made me feel safe & welcome at all my visits. They should be commended for their outstanding customer service approach.

Rating:

5.0

great

Rating:

2.0

Very hard to get out of. The rows are very narrow so you may be stuck if someone else has a truck for their unit. Even with the door locked, pollen, dust, and more were spread out throughout the unit.

Rating:

5.0

Ken was so helpful and helped make a difficult move go smoothly.

Rating:

5.0

My family and I are always happy with the service we receive at Uhaul. The staff are friendly, helpful, and professional.